Amazon India Complaints & Reviews

I had ordered some seeds of worth Rs 137 and gave my office address for delivery, the courier person tried to contact me on 14th Dec 2016 for delivery at 3:25 PM. I was on leave on that particular day and could not pick up the call. To my surprise I got a message stating order is delivered at around 9:37 PM.

The delivery person no is [protected]

I had contacted amazon customer care and gave all the details but they are saying item is delivered to customer with signature.

I work for a corporate office where in the courier person's are not allowed into the office, usually they call us to come to the gate for the delivery. They will usually check ID card before delivery.

Usually at 9:37 PM in the night there will not be any person in the office.

Customer care people seems to be dumb to understand my logic and they keep rejecting my claim.

This is the last email I got from them

"Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim."

I request others to buy items only by cash on delivery, do not give the cash upfront and be on the mercy of the delivery person.

Sir Amazon kae site YU yureka kae Mobil charger black caller kae deakh rahae hai leaken muja white caller kae mela hai as kasa hao gaya site ma kuch aur caller dekha rahae hai leaken muja mela white caller ASA kasa

Product purchased not working. booked for return and refund.

no action taken by amazon

hello

Seagate harddisk purchased on dec 3 2016 isn't working. Return and refund was booked on the very next day but still pick up wasn't made. I have brought this problem to customer care's notice several times. people attend the call gives same positive reply without change in words. pls check call log of so that you can know how many times we have approached your customer care.product worth is Rs 4150. I cant lose my money.
selling a faulty product and not returning my money.this doesn't sound ethical. we have lost the trust on amazon and amazon prime products.

help me out. whom should I contact to resolve the issue?????

Sir,
As i was returned my product(mobile) on December 11 2016 ORDER NO #[protected] and then it is said to me that your refund will be reflected in your account in 2-4 business days(As returned on your Return/Replacement time line slip see slip below) but today is December 19 2016 and expected delivery to the seller is december 16 2016 and there is no update regarding this...one more think is that i have not found any of your Amazon Representative who give me a correct solution for this i called more than 10 times to the helpline number but every representative have there different opinion for the same issue i don;t know why every representative is trying to make me fool...I'm not satisfied with amazon...please tell me the possible thing what i have to do and how i can get my money back and i don't want to talk to your representative's anymore...Please solve my issue ASAP and return my money so that i can purchase some other mobile phone ...thank you...:(:(

Dear Sir,

This is regarding the delivery item of mine. Your delivery agent with the following mobile no.[protected], who had brought my item and did not deliver on Sunday 18th with the excuse that it was late for him.

Kindly instruct him to hand over the goods in time. He is also not courteous when talking to customers.

Thanking You,
G.Rodrigues

https://www.amazon.in/gp/your-account/ship-track/ref=oh_aui_st_v2_btn?ie=UTF8&it...⇄

Sir, I had purchased one woolen shirt Beize colour, Arihant make, 42 size for my father for his birthday vide order no. (#[protected]. The shirt has been delivered and the same is found defective. There is a cut in the shirt which is is stitched (i.e. rafoo) at the right lower side. This is the first time I have purchased any item from Amazon and my experience is very bad.
You are therefore, requested to please replace the shirt with new one and take back the defective shirt.
Thanking you
Yours sincerely
AMIT KUMAR
([protected])

The above mention reference orders are not come to my address where I was cancelled second order before reaching and first order gave me a mail that they come and contact me but actually no one come and contact me. This delivery problem I also get before this so I cancelled this and Amazon is not well online purchasing centre. Fake promise, fake delivery mail.
I request you kindly refund my money which I paid for the above order.

I have placed an order for Dress Material on Amazon on 13/10/16 Order Number:[protected], it was delivered on 19/10. The material which I received was not the one which I have placed order for and that too it was a damaged piece. I have returned that material on 20/10 itself and I have placed an refund request.
I have spoke to Amazon customer care Many a times, even with Senior executives, they always say we are trying to resolve your issue give us 3 - 5 working days.
Its more than 50 days now they didn't even generated Refund reference number and my concern is still unsolved. I have experienced a WORST service from Amazon.

I had ordered a product on 16th December which under guaranteed delivery, and had to be delivered by 17 th December. I got a sms stating Delivery couldn't be completed because customer wasn't available, which was a lie, I have been at home waiting since 16th and today is 18 th December. And they should have made an effort to call me, which never happened. Even I called them too many times, but they didn't picked up the phone.When contacted to customer support first I was told that I'd get the product by evening as they have prioritized it, later at 14:30 finally around 4pm I was told to wait for 24hr. It was cash on delivery, but I have wasted my 1days already waiting. Each time they replied that they have told courier service to deliver it with high priority. If this is how they treat a high priority then its miserable. ORDER #[protected]I I want to raise compensation for wasting my time, for providing false information, and not fulfilling your "guaranteed delivery".

Recently i have placed an order on 1 december and i have requested to cancel the product (order#[protected] and they told that refund was iniated on 8th december but i did not recieve and refund from u r side.And they have requested to attach a statement of my account. Plzz check it and revert my money(27999) back to my account. Kindly find the attachment below. And the payment was done through debit card

I placed the order for One Plus 3T on 12thDec, for some reason inspite of being a prime member the delivery date given was 19th. I thought it might just be the maximum time frame given. The order never reached me right till the 16th. I spoke with Rohan who assured me that the delivery will happen on the 17th before 11am, that did not happen. Called up Amazon again on the 17th spoke with Sumati R who seemed to be confused and more interested in using condescending statements. I asked for a supervisor, was transferred to Himanshi who was rude, condescending and absolutely unhelpful. I told her that people who placed their orders after me hv received their orders but not me to which she rudely tells me to stop comparing myself with others. She also tells me that if i had seen that one day delivery was available I should have cancelled the order and placed it again, she was stubborn, not ready to take accountability and did not bother understanding the situation, just kept honking her horn. Then I received a callback from Rohan as I had given a bad feedback which registered in his name, he promised he is checking on the delivery and he will make sure it gets delivered today. I tried using the call option on the app which conveniently stopped functioning, then i called up the Customer Service line and spoke with Tejas who brought to my attention that my order has been cancelled and only a replacement can be setup which will only get delivered by the 24th of Dec. I am flabbergasted at the audacity of Sumati and SUPERVISOR Himanshi to have cancelled my order without my consent just coz I sent a bad feedback. This is hooliganism at its worst. This is the worst customer service experience anybody can have. I am am left stranded with no answer. This is a gift for my brother who is a shippie and will be sailing on the 20th. I want concrete action take and I want to be kept in the loop. If necessary I am ready to go to your Mumbai office but I want action taken. This is as good as a crime in the Customer Service world. This is bullying of the worst kind. This is not expected of an organization of Amazon's repute known for its impeccable customer service worldwide. I guess in India even Amazon has lost.

Hello,

I purchased moto g, 4th gen (Black, 16gb) with order number #[protected] on 11th july 2016. I should have to receive the 10% cashback.

I did multiple conversation with customer care teams and here what i received theire feedback based on the converstion

1) initially they told me that you should receive the cash back please send us the bank statement history, which i send over [protected]@amazon.in

2) after not getting the cashback i started another discussion with customer care and then they told me that your item is not eligible to get cash back by purchasing mobile. Their feedback "i've thoroughly checked your previous correspondences, i have checked and found that 10% cash back on standard chartered bank credit (Including emi) and debit cards on purchase of below products: a. Desktops b. Laptops c. Tablets"

3) after not getting any good response i again started another channel and they they tell me that "i have checked with the leadership team and they have confirmed that there was only hdfc offer in july. There was no offer for standard chartered offer for cash back. I am so sorry, you are not eligible for the cash back for this order"

Means you see that every steps they just want to cheat. And if you still want to know the truth then you can just visit "http://www.amazon.in/b?ie=UTF8&node=[protected]&tag=couponmahagur-21"

Do let me know when should i get the cash back, otherwise i will claim case in court with total cash back amount and changes for my time spent in all above procedure.

I had purchased a product from Amazon (Or der No:[protected]and received on 12th Dec. Due to product issue I had requested for refund on 12th dec and pickup scheduled for 13th dec and from that day till now pickup has been rescheduled 6-7 times and no one coming for pickup. I tried calling the pick up agent ([protected]) and he asked me to wait for on hour and he is on the way and coming. I postponed my plan and waited but he did not come and when I called him again he did not respond and switched of his mobile. Can you tell me whether you can refund the product of not. Give me one date and one time for pickup.

Order id
[protected], shipped via amazon transportation services.
Please note that the concerned courier service neither visited the given
Address for delivery nor contact over phone. As per mobile no given in your
Sms, though i contact them, they told about their shifting of office is
Cause of their delay and will be delivered in that evening on 16th
Dec/2016. But they did not. Really it is disgusting!!!

Mobile no. [protected]

Dear customer,
Ref : city union bank bill payment - confirmation (Bank customer id: 2434xxx)

Your request for online bill payment is effected successfully at bank end. Kindly confirm the status with biller end also.

Transaction details :

Account number sb[protected]xxx
Amount rs. 435.00
Reference no.[protected]
Remarks amazon seller servic: payment
Date 25/11/2016
But still now not receive the product. Please solve the produt.

End address : suba enterprises, no 34/a 1, r. S. Road, kondasamuthiram, near state bank, oppsite vetnary hospital, gudiyattam, vellore dist cell no [protected], email: [protected]@gmail.com

I have purchased ipaky resmi note 3 back cover on 07/12/2016. And requested for return on same day. They are sent message we will pick up today but till date product has not been pick up by Amazon person. So please return as early as possible and refund my money.

Amazon #[protected] . Requested for a return pickup and Amazon is denying to take the product from doorstep saying you need to self return it as it is some sort of seller fulfillment . I told them I cannot return it by my own, executive transferred the call to her super visor Prasanna S and he said if you cannot return it by your self forget the money . I have a recorded conversation of it . I need my money back ..Please do the needful and self return is not possible for me.

I have ordered Maxthon Fashion Women's Wine Net Embroidery Anarkali Unstitched Free Size XXL Salwar Suit Dress Material (Women's Indian Clothing 2253)
vide order no[protected]. but sent salwar suit material. I asked for return as items does not match as per demand. return request was approved by amazon on 17 oct 16. and pick up shedule was arranged vide-
Your return pick-up is scheduled for: Tuesday, Oct 18, 2016, 14:00 - 17:00 The phone number we've given to the carrier for this pick-up is [protected]
Pickup Address :Rajdeo Singh.
SMQ-141/A Arjun Enclave
Air Force Station Ambala,
AMBALA, HARYANA - 133001, Phone: [protected] Pickup Time: Tuesday, Oct 18, 2016, 14:00 - 17:00 Pickup Tracking ID:[protected]
Item Descriptions Quantity
item ordered anarkali unstiched gown but sent salwar suit. 1. Due to courier's wrong information same was not picked up till date after several times reminder to amazon customer service centre on customer helpline number. kindly do needful for solving the problem.

I bough a shirt worth 2799 & paid money by coupon codes. The order is well placed and product dispatched but they call it back. After enquiry they said its a pricing error. I request to resend but they do not want to do so. They did not refund any promotional balance also. Many people placed order which successfully got delivered. But i didn't receive my product.

I had ordered a product on 12th december which under guaranteed delivery, and had to be delivered by 14th december. I got a sms stating delivery couldn't be completed because customer wasn't available, which was a lie, i have been at home waiting since 14th and today is 17th december. And if by any chance i am wrong, they should have made an effort to call me, which never happened. When contacted to customer support first i was told that i'd get the product by noon as they have prioritized it, later at 14:30 i was told i'll get it by 8pm and finally around 4pm i was told to wait for 24hr. It was cash on delivery, but i have wasted my 3 days already waiting. Each time they replied that they have told courier service to deliver it with high priority. If this is how they treat a high priority then its miserable.
Order #[protected]
I demand compensation for wasting my time, for providing false information, and not fulfilling your "guaranteed delivery".