Amazon India Complaints & Reviews

I am regular customer of Amazon, my user id is diwakar.[protected]@rediffmail.com
I bought one Konami contra 8 bit cassette some day before which is showing in website currently but I got some other contra game cassette.
It's ok but when I going to start it, it's not working properly from start now, then I choice the option of replacement but amazon want to more expenses from me, they said print the complaint copy and courier to new Delhi.
That's why I am going to stop buying any product from amazon next time.
Regards
Diwakar Dubey
[protected]
diwakar.[protected]@rediffmail.com

I have purchased one samsung LED smart curved tv model no UA40KU6300UHD by order no of Amazon.in[protected]. I received the product on 08.11.16. I contacted Samsung service centre vide request no [protected] on 11.11.16. Technical person from Samsung service centre visited my place on 15.11.16 but denied free installation on the plea that the product is of foreign make. I reported the event to Amazon India customer care repeatedly. Every time I got the mail from Amazon to wait for some time. I received last mail from Sanjay G on 04.12.16 requesting me to wait for further 48 hours . After that though 48 hours has elapsed no communication is sent to me in this regard. So I am at a loss now how the said tv is to be installed. Please help me to solve the issue.

Hi,

I have purchased Lenovo K4 Note mobile and order No#[protected]

on 15- Feb-2016.
Due to heavy heat and replaced with another device on 21-Feb-2-016 with order No #[protected].
Now I am facing below problems.
1. Not able to charging the device.
2. Not able to see the display screen.
For this product is in warranty period.

Please guide me how to proceed further.
Please do the need full

Thanks in advance.
Regards,
Srini

Hi All,
This is very frequent case happening from Amazon. I placed an orderwith no #[protected] which was already paid.The delivery date was 4th December 2016 but till now it has not been delivered.

On 4th it was updated in site as additional address required which was not even necessary. Already Maxcure hospitals, Hitech city is a big landmark.

Then I contacted to Amazon customer care several times, from that day it was updated as Product Out for Delivery.

But no one came to deliver. Luckily on 7th December I got the deliver person's number([protected]), but he played with me and did not deliver the product. And in my amazon account I found the product has been delivered which was false.

We are really very disappointed with amazon for their worst customer service policy and courier service.

Request you to escalate it and provide a good lesson to them.
It was wastage of our money and time too.

Thanks,
Abani Kumar Jena
amazon a/c- [protected]@rediffmail.com
Mobile:- [protected]
[protected]

My shopping order no. was [protected]. I have returned my purchased item on 26 or 27 October 2016. and my return pick up schedule no. was[protected]. but I have not received my amount in my bank account. you have converted my refund amount in Gift Card Balance but I don't want any product from your online shopping because your product's prices so high from the market rate and customers reviews are not good. so my gift card balance transfer to my bank a/c . otherwise i will go consumer court against your your company. so please don't waste time my and your company in court cases. please refund my amount to my bank a/c.

I was placed a order for 88A COMPATIBLE TONER CARTRIDGE ON 12/10/2016
Order No. is (#[protected] and the article was received, but when I open the pocket I saw the article is dameged . I was complaint for that and ask for replacement the article .On 19/10/2016 the article was pickup by the persone name by Devendra. Then on the Date 18/11/2016 I have got the messages that the order of the same is cancelled form you. But till I have not get Refund Rs. 500 which I was paid for the article. So I request you please refund my Rs. 500 as early as possible.
Thanking You !

In the stage of assembly by local pune carpentor 6ft long 2 wooden pieces found broken after opening packing boxes.Tbis need total replacement.Pl arrange to send it urgently.Your pune representative mr.Rajiv kapoor [protected] has noted this complaint and promised to repair in 10/12 days and informef to concern authority.pl arrange to replace damaged material and complete job

Dear Sir/ Madam,
I am Mr. Kausik Ganguly purchased a Micromax Canvas 5 Model No. – P 290 on online purchase from your site. After opening the parcel I came to know that there is no slot for SIM card in this model.
Now I can’t understand how to use the tab without SIM card.

In the site there is nothing mentioned about the details features of this model regarding SIM related at the time of booking.
Hence, my humble request to you if can replace this model with another model which having SIM slot.
if you require any extra money for replacement or for the set I will pay.
I will be obliged to you if look into this matter in the humatarian ground and do the replacement.

Thanks & Regards.
Kausik Ganguly
Burdwan
Mob. No. - [protected]

Order #[protected]
Its been so many days since I logged a complaint and still AMAZON India is refusing to provide me my Gift Cards. Its been 2 months and they are sending me e-mails every time changing the dates of Gift vouchers.
A simple calculation even if 1000 customers would have bought iPhone 7 during that period, Amazon would have fraudulently promised to pay INR 8000 worth of Gift Cards to all those customers so Amazon is saving INR 8000000 which is a huge amount.
Guys calculate the interest savings on this amount... Huge.
Awesome Amazon... way you are making a fool of all the customers in India.
I bought an iPhone 7 from Amazon.in on October 01, 2016 when Amazon had an offer that the customer will get Amazon Gift Card worth INR 8000 along with HDFC Bank credit card cashback of INR 11000. They clearly mentioned the HDFC cashback will happen by January 05, 2017 however there was no information about Amazon gift card of INR 8000.
When I tried to get in touch with Amazon, I was told that I will get my gift vouchers of INR 8000 by Nov 30. Even on Nov 30 I did not receive anything. Upon contacting Amazon, I was not offered any help and they again sent me a mail stating that I will get the Gift card by Nov 30.
Late in the evening I finally got an e-mail that I will now get my vouchers by December 31, 2016.
Its been 2 months already since I bought the phone and they haven't given the gift card. Now they are again saying that it will take another month. Amazon did this false commitment to increase their sales of iPhone. They don't have any intentions of giving the vouchers to customers.
I have 2 e-mails from Amazon committing that I will get the vouchers by Nov 30 (screenshot attached) and still they are not giving.
Somebody please contact me so that I can file a legal suit against Amazon for not giving the vouchers for 2 months and now again asking for 1 more month.
Amazon has done this fraud and I am sure they must be doing this with all the customers who bought iPhone 7 during that offer. Amazon saved all this gift card money by showing the fraud gift card messages to customers.
Regards
Abhishek Charan

Tracking ID:
[protected]
https://online-returns-fr.s3.amazonaws.com/ucqfw3542PSLIP1.gif?AWSAccessKeyId=AK...⇄
https://online-returns-fr.s3.amazonaws.com/ucqfw3542PSLIP1.gif?AWSAccessKeyId=AK...⇄

Dear Sir's

Ordered the trolley bag from amazon on 01/01/2016 from amazon and made payment of rs. 1960.00 there after i have cancelled the order but till date not received refund inspite of making various follow with the amazon team. all the time they are giving excuses not providing the refund transaction no. if any further details required please let me know


Thanks
CA Harsh Singhania
[protected]

Dear sir/mam,
I have ordered a samsung galaxy j2 6 on 12nov 2016 from amazon, order id[protected] but i have received wrong product samsung j-2 instead of j-2 6.
I tried to lodge a complaint with amazon customer service but they are not ready to lodge a complaint and also not ready to return the product.
This is a case of fraud from such a big organisation amazon india.
On amazon bill...it is mentioned that receipt is of samsung galaxy j2 6 but actually it is samsung galaxy j2 .
For your confirmation please go through the imei which is printed on bill is of samsung galaxy j2
All the bills and mobile phone photos are attached for your conformation

We are mentally harassed. Please provide solution in this case.

I bought a Samsung A3 mobile phone from Amazon India that was showing LTE Network phone in Amazon website.

But after buying this phone, i noticed that this phone is not LTE (4g) mobile phone. Again i have checked my previous order and clicked product page where i bought this phone and saw that there was still showing LET in mobile classification.

i called and sent many emails to Amazon Indian to refund me because you sold me this phone by cheating. (you are showing LTE to Samsung A3 mobile phone whereas this phone is not LTE ).

They (Amazon India) neither refund my money nor provided me any solution.

How i can get back my money or any solutions?

I have proof as i have mentioned in images.

I buy mobile 6999.00 on amazon online on date 8/8/2016, that time 10% off offer is running on if i use SBI Debit/Credit card. i use then they told me after 3 months cash back will get. and 3 months completed still i dont get cash back. and after i called a lot of time in amazon customer care then now they says i use netbanking option to buy but i didnt use netbanking. i had punched my card no. and order by mobile amazon app. pls take some legal action on them.

This is regarding a cancelled ORDER #[protected] and refund not provided for last 16 Days. My credit card has been charged and the Seller never received the money. My transaction shows RS 14001 to Amazon India where as around 150 was also deducted.

I am unable to raise the AZ claim. Customer care is of minimal help here.

I have been calling the call center for past 6 days but nothing has been done.

I can be contacted on [protected]@gmail.com

I placed twice prepaid orders on two different sellers thru Amazon and after sometime Amazon cancelled my order as sellers failed to ship the items. Amazon dont take any action against such sellers and I got no solution from Amazon. There must be tough action against such seller and buyer must be protected. I suffered two way i.e. Amazon enjoyed my money for almost 10 days for each order and lost due to non-receipt of item on my expected date, which derail my plan to use of product. Ref.Orders[protected] &[protected]

My order[protected] was not delivered and it cancelled automatically .I already paid for this shipment but if it's cancelled now they still not refund my payment .I want to know when Amazon going to refund my money.

On 11/23/2016, i placed an order for 2 cartridges of hp 56 ink, (Order #[protected], and then i immediately cancelled it and put a different order in place of it. On my discover account (Item mbws71ds9i) i was charged (11/23/2016) $53.93 for the original order (2 of hp56 ink). Also, my account stated that this original order was delivered to the person at the front desk of my condo receptionist. It was never delivered. So, i did not authorize the charge of $53.93 to my credit card, nor did i receive that original order that i had cancelled in due time.

Hello,

I had placed an order with amazon for value of 20, 000 inr, with next business day delivery. After successive contacts to customer care through chat & phone, here is the latest status.

12/1 11 am: product displayed on amazon site with guaranteed delivery 12/2 8 pm (Product value 20k inr)
12/1 12:30 am : order submitted, and received “congratulatory” message (After repeated “payment failure” errors!, not amazon’s fault i guess) paid 20k to amazon for the product.
12/1 7 pm : contacted customer care on chat support, to confirm if product will be available next day
12/2 4 pm : received the 1st lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/2 : at the designated 8 pm, no update
12/2 8 pm : received the 2nd lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/2 8 pm : contacted customer care on toll-free, only to hear that the product will be delivered today without fail!
12/3 4 pm : received an automated call, asking if the product is delivered, or change the delivery date. Respectfully requested to deliver next available slot.
12/3 6 pm : received the 3rd lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/4 10 am (After 2 full days, since amazon is supposed to be working on saturday as well) : contacted customer care only to know that the product cannot be delivered due to whatever their reasons were! “customer service leadership team” asked me to cancel the order, and wait for 5-10 days to get a refund. Also, suggested to place another order for the same product, and wait for another 3 – xx days, to hear such an answer.
With all due respect,
• i never asked for the product to be delivered the next day.
• i paid for the product in advance
• i have deposited 20k to amazon, without anything in return
• i have to wait for another 5 – 10 business days to get my money back
• i have to pay for another phone out of my pocket, and pray for it to be delivered

Order details :
Order #[protected]

Product ordered : apple iphone 5s for rs. 20, 489.00

Request you to consider this as a formal complaint, and get these over-rated e-tailers to books!

Regards,
Sandeep

Hi

The amount of rs 530 got deducted from my savings account, though i have placed the order again.

Please refund the amount. I have message of bank showing deduction of same amount twice towards diaper purchase

Regards

Show quoted text

This was the message i received from amazon

Payment declined
Order #[protected]
Hello shivani,
We're writing to let you know that the payment for the item listed below has been declined. Please revise your payment details or select an alternative payment method within 1 day of receiving this email, failing which we would consider this order cancelled*.