Amazon India Complaints & Reviews

Sir,
I have purchased Samsung On7 Pro from Amazon.in having order no[protected] order date: 31-Oct-2016. order price: 9990.
I have returned the order product and its showing that the product is successfully refund.I have all the documents (i.e. Messages, Invoice, Return Receipt, Mails, and the voice recordings of the customer service executives ) regarding this.But till now I didn't get my money back or the another replaced product.I have talked with their service executives several times.But all in vein.Lastly their service executive has told me that I could not get my money back. I am harassed by them.
I need my money back in my account.So please look into this matter.
So that I can get my money back from them.
Thanking you.

Booked vide amazon order no[protected] on 29 nov 16 from visakhapatnam to kolkata address cdr ganti pradeep, dgm (Tech) rajabagan dockyard, garden reach road, metiabruz, 700044, cell [protected] or [protected]
Item not reached ever after 17 days passed neither returned to the customer
Please give me reply with action taken against the delivery boys concerned.

Or return the money with penalty
Contacted customer care centre of amazon mr alish and not responded

Purchased redmi note 3 from amazon on 25th oct 2016: order #[protected] and got the delivery on 30th oct 2016. On 15th day o[censored]se i reported hanging issue to amazon and xiaomi but both amazon and xiaomi directed me to contact the other. I am lost in between them.

I have already visited the xiaomi centre 3 times in the initial 30 days and they upgraded the software once. But the same hang issue still exists, so i asked for a replacement as the phone is not used more than 30 days. Now nobody is replying properly and instead asking me to contact the other.
I have all of these communication in my email, which i can produce if required.

What is meant by '1 year manufacturer warranty for device'.
Hardly used for 20 days and that's why asking for replacement as its a electronic product.

I placed an order 2 days before upto now my order not delivered and it is delayed to 5 days in order tracking its displayed on 20th dec will get order and taking long time process to get order in amazon.
I mailed to amazon they saying hsve to wait for 20th december. But while placing an order it showed 16th december get delivered. I can't understand why amazon people are bluffing customers and delaying order only prime customers can get 1 day delivery. But for normal customers it takes only 2 days. But its more than 2 days to get my order after 5 days. This shows very irresponsible service and became worst services of amazon.

Hii
I am ordered an powerbank on 30-november
The estimated delivery date was 6 dec to 10 dec
Then i am contacted to amazon axecitive they said me it is on the way
But at 14-dec they said me that your order is cancelled because your address is not deliverable
So it takes 14 days to check that my address is available or not
What are you doing and they are saying me that reorder it we will give you before 17-dec then i am reordered it then i contacted to amazon associate and they said me that it is not our responsibility to give delivery before 17-12
Bit they promised me that they deliver it before 17-12
How big lier are they

When i try to save anything or download anything on sd card, i get an
Error.

· when i move anything from phone memory to card memory i get an error
(Attached screen shot)

· when i delete anything it says no permission, (Attached screen shot)

· if i format the disk using my computer it doesn’t allow me

· when i erase data from my card through my mobile, i am not able to do it

I had ordered samsung guru fm plus sm-b110e/d (Dark blue) from amazon india and i received a message that your product has been delivered on 14th december and i did not even received my product.

Initially when i place the order, amazon informed that the product will be delivered by 13th december but it was not delivered by that time.

Name - rohan singh
Order # - order #[protected]

I had purchased a dell inspiron laptop on[protected]. The battery seemed to be defective which was confirmed on visit to the service centre. At the same time found that the warranty of the product is not valid for 1 year and it will expire on[protected] i. E. Not even 6 months. On contacting amazon customer care they gained time and now refusing to replace/ refund.

I have ordered product with ORDER #[protected]. but Suddenly after 10 days they are saying they cant deliver the product. Though they refunded my money but as amazon cash and they don't have that product available anymore.

But the worst part is their Customer care( Siddhart, Aswini). Siddhart love to disconnect calls in between of talk and as per him they are working without any Manager. Aswini like to disconnect chat session in between without resolving the problem.

This is harrassment of the worst nature. My amazon account name vijay panwar, tel no - [protected] and email [protected]@gmail.com.

I had ordered ipad pro wi fi + 3g 128 gb rose gold. The delivery was to be made by 13th nov 11 am, but it got delivered on the 14th even after taking the prime service. When i got my ipad it was the wrong model. I had ordered wifi plus 3g but they gave me only wi fi model.
I have been made to talk to kailash, sreesha, ritvik. All have been so dissapointing and this is taking a toll on my health. I have had serious financial loss due to this as i even had to travel but i had to cancel all my plans. Now amazon after delivering the wrong ipad says the pick up will be done tomorrow and then the model will be delivered but no time guarantee.
My health and financial losses due to this has been so much that i will be left with no option but to either finally file an fir and go to consumer court, times of india and all media houses

Order no :[protected]

I am so dissapointed that my blood pressure is going high. I might have to take medical support because of the trouble you guys have caused me.
Let me see if you do something abt it or let someone die due to your service

Hii,
I have already raise a request to return this product on 09.12.2016 and also approved for return order (Tracking ID:[protected].but still no one contact or pickup the product from my mentioned address.I am request to you, please arrange to return it asap.

Pickup Address
Uttam Das
Kodalia
Chalpara Road Kodalia
Kolkata, WEST BENGAL - 700146
Phone: [protected]

Today's evening i was trying to place an order for prestige 5 litre outer lid pressure cooker worth ₹1249 and i made payment via state-bank-of-india's net banking. After some loading payment made successfully but i don't received any reference number of payment. After two minutes of payment i got an sms from amazon.in that your payment for the product has failed and there was a link for revise payment method. I clicked on link and tried to resolve my issue but not resolved because there was asked me to make payment again via debit/credit cards only, no option for net banking payment. I contacted amazon's customer care more than 4 times but not a single executive was really tried to help me, all the customer care executives tried to avoid me by giving me silly excuses and nonsense suggestions. I contacted to my bank too but they were unhelpful because of absence of reference number of payment. Money declined successfully but my order wasn't placed successfully.

I was Booked (SDO™ Designer Textured Leather Finish Genuine Flip Cover for Lenovo Vibe K5 Note (Gold) + M...) on 1st Nov 2016. the same oder as book on paid basis.

Till date im no receive the consignment and i will get any feedback from your end.

Confirm the satus or refund the odered amount at the earliest.

Regards,

Ashokan S
Trichy
+91-[protected]

This is Vivek Kumar from Patna bihar. I was a order from Amazon on 26/11/2016 product name is dynamite face wash of Amway company to rs. 535 (including delivery charge) but till 13/12/2016 co. Is not delivered to my product nor refund my amount whenever I have many time connect to Amazon but he not satisfied reply given to me. Also no any representative of Amazon has reply or alternative solution.

Game plan with Amazon, They are not delivering what ever products i ordered during the SALE, Customer care is of no help they want me to listen what ever they say but they are not ready to listen to me. I have problem with the 2 products i purchased from Amazon. I ordered a Men's shirt and they have sent me womens shirt and they are not ready to send men's shirt though it is their mistake on their website and not ready to compensate the same amount. the order product i ordered got cancelled with no reason they themselves don't know why they cancelled it and they just say it's a price error and they won't be able to provide any product/compensation. This is just ridiculous there is no value and respect to customers time and money

I have plcaed the car cover order and which was delivered on 23rd oct 2016with order ref. No order #
[protected] as the quality was worst i place a return request on the same minute so the cover was taken back on 29th around its been more than a month and yet not received any refund money in my acount. I worry that will amazon return my money back or not. I have been calling to customer complaints dept. For more than 10 times yet no action taken every time the same reply i got was the return is in process no updates provided from amazon. The worst experience ever.

I have placed the Karcher K 3 Car with vario power & car kit from amazon india for RS 11999/-
Order Details Ordered on 31 October 2016 Order#[protected]
they took more than 30days to ship the product later i have returned it because the market price of that product was reduced from what i have made the price to amazon.

after returning the product no respence another 20days over i have called amazon and ask them why my money is not refunded.with my call they said it will take 6 to 7 working days.

after 10days i called again they were asking my bank statement to raise the complaint.

it's been 3 months i am unable to collect the money from amazon i have called more than 100 times they all ways say wait 24/48hr our back end team will respond.

i am really fedup with amazon and still my money is not refunded.

3months they are holding my money.

I am somnath panja. 9months ago, my amazon account hacked. so i do not understanding how do not related any other account. so, amazon account speciyalist cheating to me. i requested them that please open my account or please refund my money. Amazon is cheating to me.

they do not open my account and do not get refuned money.

why When i added 26700 gift balance added, my, account is closed by account specialist.

I ordered MI band 2 on 5th-dec-16 vide order number:[protected].
It reached nearest courier facility on 10th Dec and was out for delivery but not delivered as tracking showed that delivery attempted but customer was not available but I was home whole day but no one came.I contacted customer care executive and they told me that they've filed a complaint and the product will be delivered to me by next day surely.But that didn't happen too.Next day tracking details also showed 'out for delivery' at 5:04pm and 'delivery attempted' at 5:05pm.
Now tell me how can they reach me from their local courier facility to my house in just 1 minute??
It just shows that they just wanted to close the delivery for that day by showing in the records out for delivery and delivery attempted but fools forgot to change the time and due to that I caught them.I again told customer executive and he told me the same crap that he has filed the complaint and product will be delivered next day and they will reattempt the delivery.Now it's 12th dec and No one has came yet.
Such pathetic experience with Amazon which never happened to me with flipkart and snapdeal. I'm seriously regretting my decision to purchase from Amazon next time I'm sticking to flipkart and snapdeal only which actually cares about its customers.

Hi Amazon,

I am a regular customer of amazon and placed many orders.

This time i really didnot like your courier partner aramex .

Order Number:[protected]
ARAMEX, Tracking #: [protected]

Aramex is not good, inspite of giving office address they didnot call to collect courier. They simply sign it as customer is not available. If it is office address any courier company calls and ask customer to come outside.
Aramex simply msg me delivery could not happen as customer not avaliable. When i asked at customer care that i didnot get any call they simply said that office entry is restricted thatswhy but they didnot called me.