Amazon India Complaints & Reviews

From two months amazon is not delivering their products properly on time. Whenever am contacting to the representative they are telling that they mailed the company to courier it soon but they are all fake promises.I asked one of the representative the location of the order but they told that i should contact the courier company that's not their problem

My order no.[protected]. i purchase moto g plus 4th gen by amazon via debit card. I have alredy returned my mobile 12/10/2016. Amazon not reflect in myy account since last 1 month plss doo something

Respected sir, I had received my new icici bank credit card for which I didn't made any payments till now but my card was misused by some one on 17.10.2016 for amazon svcs purpose in Banglore. Kindly I request you to provide the details about the payment details and for what purpose it has been used, which will be useful for my further uses.please provide us sir.Thank you . A.S.Mahendran

I have ordered 3 products altogether in Amazon portal. I was delivered with 2 products. I received a message that other product will be delivered later. Courier guy contacted me to collect, but he went to wrong place. I called him and informed he went to wrong place, he replied that he will deliver it within 30 minutes. I was waiting outside my office under hot sun for 30 minutes. Later I called and he said, he will call me after reaching my place. That day I received message that package was not delivered as I'm not available. It tool few more day but didn't get any alert. Upon checking I came to know package was returned as damage during transit. Illogical this status has. I contacted customer care, and asked if the product is damaged then I should be replaced with similar product. But simply they returned it and asked me to place order again. Irresponsible care from Amazon India. How can I place order for a product under 499 rupess, that will cost me delivery charge.

I ordered some earpieces but i didn't like them and requested return to Amazon but they never came to take the item back and when i called the Amazon customer service they are saying me that the courier service is not going to come take the returned item as they their services do not cover taking back the item. And on top of that they debited the money in the account which is currently not active and it is closed. Please see to it that you resolve your issues with your courier company otherwise do not deliver the item to the customer when you can't take back the item.

Dear sir/madam,

I am purchase one earphone, It was wrongly another earphone was sent on my account. I sent requested as on 8/11/2016, I want refund request. seller is not take this request. On currently no response is return product. So please follow the seller just give to refund amount my accounts.

Please take of fast and response in this request.

Dear sir/mam,
Date of purchase: 08 nov 2016
Invoice no: rshopperg276015
Shopper name: shoppers gallery
Shopper ph: [protected]
My moblie no: [protected]

I have purchased a charger and a headphone by amazon shopping site. The product i received is old products and headphone is not working. When i get the product the headphone was broken.

Please find the invoice attached.

This is satyajit from rourkela, odisha. Actually i would like to highlight one of the most unforgettable incident which has happened with me. Iam a regular customer of amazon & sorry to say that the customer service team of amazon is very much indifferent from the customers aspirations & expectations. Even i heard from one of the customer service representative that we can not help you in this regard.

In fact, i have purchased 2 nos. Of xiaomi redmi note 3 mobile from your site which got delivered to me on 30th oct 2016 out of which one mobile is working perfectly fine while the other has some battery back up issue.

I placed a return request to your customer team and they have also acknowledged that as per your return request your item would be picked up by blue dart courier on 10th nov 2016. From 10th nov 2016 till today, i have received 3 messages from blue dart team that your return pick up has been arranged today and please keep your package ready but unfortunately none of the courier boys came for collecting the item. This i would say is a reflection of the bad customer service provided by amazon.

Moreover i am staying at a place which is 30 kms from the place where i ordered my item. Those people always were to be present in the house since anytime the pick up courier would come for collecting the item. Being a bonafide customer of your site its my right to know when my return pick up would be done and when shall i get the replacement product.

Iam writing this mail to you directly since i did not get any help from any quarter and i hope that i can get a resolution from your end and expect that the replacement product would reach me within 2-3 days

Regards
Satyajit
Order no[protected]

I had ordered a product from amazon through cash on delivery but due to some reasons i had returned it, but i did not get any refund yet. 1 month has been passed through. Please look into the matter.
Due to some issues my bank has not be able to give my money back, i have talked to service centre of amazon, but did not get any solution yet.

I bough a Physical Gift Card online at amazon site of worth 5000/-. It was a wedding gift and as happens in most weddings, it was lost. Amazon Customer Care asked me to talk to QuikCilver who declined my request saying it is not possible to help in this situation. How can it be impossible? It is not a Gift it is Gift Card with electronic amount. This is completely outrageous and I never ever purchasing from amazon. I want to sue them mentioning this on their website. https://www.amazon.com/gp/help/customer/display.html?nodeId=[protected]

Ordered on oct 13,[protected]-7493940)

Seller: green mobiles.

Tried several times to return the product soon after a day of purchase. It had a several issues of overheating, freezing and restarts. But whenever i submit for return, they asked me to contact moto dealers.

Amazon not displaying my reviews on that seller.

Worst ever product of amazon. I lost my money in vain.

Never buy anything in amazon. They have worst and cheating sellers.

Frozen and not letting in. Attached a photo. Tried hard resetting but waste of time.

Sir my name is prateek awasthi few day before i won a iphone apple 7 at amazon lucky prize wheel bt the not delivered my phone they cheated one of my friend too...
sir please take a such action on this type site i have proof and screenshoot too sir i want my iphone if i won sir its fraud sir
thnx for your kindess
attchment is not done because system is not working sir please take action against them

my contact no[protected]

I have done the biggest mistake of my life to order a laptop from Amazon.in, I am really so annoyed, frustrated, I don't have any words to express how stressful it has been for me. They first sent me a wrong laptop, I contacted atleast 5 time to pickup and get a replacement for it. Then delivered again a wrong laptop in replacement and from that day till today. No one came to pick my laptop and refund me the amount. The carrier of my laptop is amazon itself. Its not a third party carrier, that's why I am so annoyed. I know its the seller who has sent the wrong laptop. But amazon has the responsibility to pickup and give back my money and that's why its such a big disappointment to me. I will never ever order anything from Amazon. My name is Akshay, order number is[protected].

Today 15/11/2016 at 12:50AM, I got an email from Amazon.in stating that your order[protected] was cancelled as the seller Bangalore Refinery (P) Ltd failed to confirm the shipment. I am staying in Bangalore and still 2days remaining on estimated arrival on 17/11/2016...What is the reason. I did not actually know why my order was cancelled after 19 days of order conformation. Amazon can asked me for few more days to Delivered the order. What about the Deal and offer just for making the fool the Customer. I booked this order on Dhanteras. This deepawali actually Amazon cheated me badly. Now i am not eligible for Rs 2000/- cash back from SBI also.

After doing all payment i was waiting for product from last 19 days. Now I lost my 2000/- Rs as caskback from SBI and 600/-Rupees on product as today same product cost is 600/-Rs More which i have to pay extra if purchased today from market.
Total lost around Rs2600/-

Thanks
ATUL GUPTA
[protected]

Our shipment order tracking no..[protected] 0n 25 oct. Prepaid. But gati courier service does not take it seriously and not delivered it. It was a valuvle book. I am already shopping custmer and our account last one year took 10 package. Take the enquires neither i will go to court. Send our book on my adress
Brahmadatta dubey
Near post office balaji ward hatta distt. Damoh m. P. 470125 india date. 15/11/2016

On 11/11/16, i received my product.. And since 500notes were not accepted, i decided to pay by card, and the delivery boy had withdraw twice from my bank account telling that the swiping machine connection was loose, though i told him i got message from my bank account regarding money withdrawal. I enquired customer care too regarding this, they told me to wait till tuesday, but my money has not been returned to my bank account still. Iam very upset.

I buy coolpad note 5 to your site at 3 November but my package not come. I already pay for this by credit card. Sevice was so poor. Please send my phone as soon as possible. I face so many problem without phone.

Dear Team,

Greetings!!!

This is to inform you that I have informed Amazon India regarding defective product delivered by them but they are denying to refund and even not replying me over my email and customer executives are taking rudely over the call and not ready to even listen my concern so please help me to get my money back.

please find the chain mail and help me

========================

[protected] Forwarded message[protected]
From: Jitender Singh
Date: Mon, Nov 14, 2016 at 5:13 PM
Subject: Re: Your Amazon.in Order #[protected]
To: [protected]@amazon.com, [protected]@amazon.in, [protected]@amazon.in
Cc: Jitender Singh, vishal raj

Dear Team,

Greetings!!!

REMINDER 2

WAITING FOR YOUR PROMPT REVERT.

KINDLY REVERT AND HELP ME OUT.

THANKS AND REGARDS
JITENDER SINGH

On Sat, Nov 12, 2016 at 11:15 AM, Jitender Singh wrote:
Respected CEO,

Amazon

Greetings!!!

REMINDER!!!

It seems that you and your team both are ignoring my email and delaying so that 30 Days return periods will end and then you will not proceed refund request. Being a Honest and loyal Organisation HOW YOU AND TEAM CAN IGNORE MY EMAIL AND EVEN YOU DON'T REVERT OVER EMAIL???. DOES IT SUIT FOR YOUR COMPANY????

NOW SORRY TO INFORM YOU THAT I WILL HAVE TO POST YOUR FEEDBACK IN SOCIAL MEDIA FACEBOOK, TWITTER, WHATSAPP AND CONSUMER COMPLAIN BOARD.

NOTE:- KINDLY DO NOT COMPILE TO SHARE YOUR UNPROFESSIONAL BEHAVIOUR WITH ALL OVER THE WORLD IT CAN LEAD TO LOSE YOUR REPUTATION.

Thanks And Regards
Jitender Singh

On Thu, Nov 10, 2016 at 3:43 PM, Jitender Singh wrote:
Dear Sameeraj Ji,

Greetings!!!

Thanks for your response.

HONOURABLE MR JEFF BEZOS COULD YOU PLEASE HELP ME TO GET MY MONEY BACK FROM YOUR ORGANISATION.

Here I would like to tell you that Being a highly esteemed Organisation you should not treat your customer the way you are treating. You know that I am Facing issue regarding product delivered by you and I simply want refund against delivered product but Instead of resolving my this concern you are delicately pressurising me for the replacement.

Can't you help forcing your customer regarding replace even if he is not ready for that.

I have requested my times to Respected Mr. BEZOS to revert over my mail but i am not getting any revert.

And one more thing why you guys remove Mr. Jeff Bezos' email ID out of Loop why ????

Over and over I am putting into this matter and you are removing him why ???

Please arrange a reply from your higher management and I know you can at least refund my money as i am totally fed up with your behaviour. It's very embarrassing to have such experience from you.

Again Hopping for positive revert in my favour from your side.

Please do not disappoint me this time.

NOTE:- DO NOT REMOVE RESPECTED CEO FROM THIS LOOP WHILE REVERTING.

Thanks And Regards
Jitender Singh

[protected] Forwarded message[protected]
From: Amazon.in
Date: Thu, Nov 10, 2016 at 12:01 PM
Subject: Your Amazon.in Order #[protected]
To: [protected]@gmail.com

Amazon
Your Account Amazon.in
Message From Customer Service
Hello Jitender,

Thank you for writing back to us.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, I'm sorry, I will not be able to provide any additional information in this regard than what has been already provided.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Warmest regards,
Sameeraj
Amazon.in

On Wed, Nov 9, 2016 at 1:34 PM, Jitender Singh wrote:
Dear All

Higher Management of Amazon India.

GENTLE REMINDER !!

Still Waiting for full refund and revert and proceed with full refund.

Respect Sir Mr. JEFF BEZOS please do the needful to get my concern fix urgently.

Thanks And Regards
Jitender Singh

On Tue, Nov 8, 2016 at 5:48 PM, Jitender Singh wrote:
Dear Sameeraj,

Greetings!!!

Thanks for your response.

But again I would like to request to respected Mr. JEFF BEZOS that I don't want any replacement I would go for the full refund and also would like to thank your team as they are assisting me the below process so that i can get my device replaced but it's really complicated for me.

Now I really sorry to say but I don't want this product back as i have experience about this device hence I am not ready to accept this again So please don't force me for this. I simple requesting for the refund.

Respected Jeff sir kindly accept my humble request and proceed with full refund and I respect your policies but it will totally against of my satisfaction. I know you have the power if you wish you can make me satisfy by accepting my refund request.

So please try to understand my situation and resolve my concern from your end.

NOTE:- Do not force me for the replacement and dear customer relation team please do not reply I need my concern resolved directly from honourable CEO of Amazon Mr. JEFF BEZOS.

I hope for the positive response this time ASAP.

Regards
Jitender Singh

[protected] Forwarded message[protected]
From: Amazon.in
Date: Tue, Nov 8, 2016 at 5:12 PM
Subject: Your email to Jeff Bezos - Re:NEED FULL REFUND ASAP !!! URGENT ATTENTION ON PRIORITY BASIS!!! NEED STRONG ATTENTION !!! NEED SOLUTION WITHING 24*7!!!
To: [protected]@gmail.com

Amazon
Your Account Amazon.in
Message From Customer Service
Dear Jitender,

I'm Sameeraj of Amazon.in's Executive Customer Relations team. Jeff Bezos received your email, and I'm responding on his behalf.

I'm sorry to learn about the experience you've had with your recent order for "HTC Desire 10 Lifestyle (Stone Black, 32 GB)".

Having said that, we can arrange a replacement for you right away and we will ensure that the replacement is delivered to you at the earliest possible. Also, regarding your order for HTC Desire 10 Lifestyle (Stone Black, 32 GB) - with Hi-res earphones ; I’d request you to resolve the issues with the smartphone by performing the following steps:

1. Go to our Online Returns Center http://www.amazon.in/returns on your mobile browser. Ensure you're doing this on the mobile in which you're facing issues.
2. You'll be prompted to download the Smartchk app for a preliminary diagnosis of the issues with your smartphone.
3. Follow the on-screen instructions to run the diagnostic test by selecting the issue you're facing on the phone.
4. Once the test has been completed, you'll see the result on your mobile screen along with the advice on what to do next. If an issue is detected with the phone, please follow the advice provided on the app for a resolution.

The diagnostic app is the first step to check your phone and evaluate the issue reported accurately. Based on the diagnostics, the app will correctly advise you whether there's any issue detected and if yes, whether to contact us or to directly contact the brand for the resolution. In case, the app advises you to contact Amazon, we will also be able to view the test details on our end which will speed up the resolution provided to you.

As per the updated Mobile Return Policy, Mobile phones are eligible for a replacement only and will no longer be eligible for refunds. In case you have received a defective or a damaged product, you will be eligible for a free replacement

Should you have any further queries, please feel free to respond to this email and we'll be glad to assist.

Once again, I'm sorry for the inconvenience you've had here. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. We appreciate your business with us and look forward to an opportunity to serve you again in the future.

Please use the survey below to tell us about your experience today.

Warmest regards,
Sameeraj

On Mon, Nov 7, 2016 at 2:23 PM, Jitender Singh wrote:
Dear Sir,

CEO of Amazon

Good Afternoon !!!

Thanks for your response regards my concern.

This is to inform you that as per your written statement you can not provide me full refund as it's Mobile device. Only replacement is possible due to your policies so thanks for reminding me your policies but really i am not aware about your such policies I only know and believe that Amazon is a reputed brand and I have blind faith towards your company and Amazon provides 30 days return policies where if buyer is not satisfied with the product he can go for refund but here i am thoroughly shocked that company like you directly denying that you can not refund.

==========================================

Message To CEO Amazon India Mr. JEFF

Respected Sir, I am your regular customer and I regularly shop from your portal even I promote your portal to my circle as well but this time due to product issues and it's not satisfying my satisfaction level hence would like to request for full refund. I know that a single buyer can not make a summer but still it's my humble request to you kindly accept my request and refund my full money back.

I know being a CEO of Amazon you will consider my concern and understand my situation so please refund me.

================================================

One more thing Earlier i was told over the call by Mr. Sandeep that my refund will be initiated from your side but now your team is not keeping your words and denying for refund.

Note:- I am again attaching Bill summary of my delivered product.

I hope i will get good news regarding my request.

your immediate and early response would be highly appreciable!!

Thanks And Regards
Jitender Singh
[protected]

[protected] Forwarded message[protected]
From: Amazon.in
Date: Sat, Nov 5, 2016 at 5:22 PM
Subject: Your Amazon.in Order #[protected]
To: [protected]@gmail.com

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I'm sorry to know about the problem you've had with your order. That's definitely not what we want our customers to experience. Please do not worry I'll surely help you with this concern.

I've gone through your concern and understood that you want to return the item and want a full refund.

To make things right for you I'd like to inform you that we cannot provide refund on the mobile phone due to policies.

We can only send you a replacement order.

If you want the replacement order kindly write us back and we'll create a replacement order and also provide you a return mailing label for returning the label.

However, I'm sorry, I will not be able to provide any additional information in this regard than what has been already provided.

We're working hard to provide a stress-free and convenient shopping experience at Amazon.in. I'm very sorry for the inconvenience you experienced in this case.

Your understanding and patience is highly appreciated. We hope to see you again soon.

Warmest regards,
Binoy.S
Amazon.in
Original Message
Dear Amazon India Team,

Greetings!!!

I would like to draw your kind attention towards my concern that I have
been facing since i received my Order ID[protected]:
1 of HTC Desire 10 Lifestyle (Stone Black, 32 GB) - with Hi-res earphones.

DEAR ALL I AM ATTACHING BILL SUMMARY OF RELATED PRODUCT SO PLEASE GO
THROUGH THE SAME.

I got delivered the product on dated 3rd November at evening time and it
was very disappointing for me as ordered product is not up-to the
satisfaction level it is totally opposite what was expected. Below are the
reason which leads me to go for refund against this

1. Memory card gets disappeared automatically and comes into action after
getting the device switched off.
2. Device having heating problem.
3. Battery back is not up-to satisfaction level.
4. Device consumes huge amount of time while charging.
5. Camera's Pixel Quality is very pathetic.
6. Applications takes time to get start.

And the worst thing i have experience while having the discussion regarding
the same feedback with the Support executive of one of the esteemed and
Reputed organisation Amazon.in which is known as "APNI DUKAN"

Today Morning at 10:30 I had a word with Support executive Mr. Sandeep
regarding refund he informed that you will get your refund ticket number
within 3 working hours but nothing received till 4'o clock.

today Evening around 4:20 PM I had a word with Mr. Ashutosh informed that
it's electronic first time we will replace your product instead of full
refund and suggested to follow Smart check App procedure to get your
product replaced.

It was very pathetic experience while having discussion with your support
Team So please Being a Valuable customer of yours It;s my humble request to
you please proceed with full refund policy and guide your support
executives that Do not float wrong information to client as it consumes
precious time.

I hope being a one of the Worlds best Organisation you would consider my
request and will make your customer satisfy.

NOTE:- Kindly do not compile your customer to lodge complaint against your
reputed organisation.

Your immediate action on the same would be highly appreciable.

Thanks And Regards
Jitender Singh

======================================

I am deepak from india, i regret i had to write you this mail much against my wishes. My daughter nt sneha hingorani has been regular customer of amazon for on line shopping for past few years. But this year in sept'16 she made purchase of kindle unlimited on line from amazon on line and paid rs 999/- twice through her credit card but service requested was never provided by amazon india. Despite several reminders over phone to amazon call centre, no refund has been given for both the transactions done on 29/09/16. Everytine she called up amazon india customer care - the pet reply has been "we are looking into the matter and amount paid will be remitted back in a weeks time - but over 6 weeks have gone by but still no visible action taken by amazon officials. My daughter because of her professional engagement was unable to scale up the matter further as she
Has trust in brand amazon and told me that amazon is world classs company and that her money shall be refunded. Because of her engagements i asked whether i can take and scale up the matter based on feedback received from the customer care of amazon - that any failed transaction if not reported within 60 days of the same shall lapse and amazon will not take any responsibility thereof. Hence this mail to you. The payment was made thru visa hdfc credit card on 29/09/16, despite vigorous follow up with your call center no visible action till date has been taken but false promises have been made for crediting the amount to the said credit card 4893 xxxx xxxx 0374

Request your personal intervention on the matter and thanking you in anticipation

Whenever I book a cod shipment from Amazon I get it within 2-3 days but when I book any shipment by paying cash online it takes around 10 days to reach me. Why there is so much difference between cod and prepaid shipment deliveries? I have booked above shipment on 8th November and till date I have not received above shipment. We buy from Amazon because they are giving good service but if you people are going to do differentiate between cod and prepaid deliveries then we customers are suffering the most. . .