Amazon India Complaints & Reviews

Order#[protected]

I had ordered a Panasonic hair dryer and straightener on Oct 1st 2016, payment was made through net banking but due to some reason amazon declined my order and asked me to revise the payment and I did, my money was taken but the order was declined. I asked the customer service about my refund but they said they did not receive the payment and then I checked with my bank and they assured me that the payment was made, I made this clear to amazon and they replied back saying the would refund in 5-7 days but they did not do so. And I had to keep them calling repeatedly but they kept asking me to wait for 5-7 days and it has been 48 days and my money is still not back.

I got sms on 17 November 2016 that my order will delivered me today but in evening I have got msg that delivery fails cos of address closed although I'm in home all day.. Same repeated today 18th not itself. I had make call to delivery man he assured me to make delivery today evening but same delivery fail msg I got. This is pathetic.

I had ordered adidas duramo slide slipper from Amazon.in. They charged me Rs. 1299 but when I saw the maximum retail price of product that was Rs. 1199.
They charged me Rs 100 extra. Shipping charges are also 0. Please take strict action towards this matter. No one can make bill of more than MRP. The seller is cloudtail India private limited. Don't make fool of others. A well established site can't do like this to its customers.
I want quick solution otherwise I will put case in upper court

Order #[protected]
When i was placing this order it’s clear that there are 3 offers applicable for this product.
Exchange 3000 (Which i got)
Amazon cash 2000 (Issue in receiving this)
Kindle e book worth 300

Here i am attaching the (Image) offer that they are giving for this product.

Nowhere is it mentioned that the offer is between 3-10 oct in t&c.

But when i contact the customer care they are telling that this offer is expired. Due to some technical error its showing in the website it seems.

I was ordered assuming that the offer is applicable and i will get the cash back but i was cheated by amazon.

No body is giving clear information on this. They are telling sorry sir we can help you in this and simply saying it’s some technical issue.

Please help me to get my money back. They are not at least accepting the return.
Please let me know if you require any further information (I have the chat conversation with amazon, pasted below if required)

Me: order # ‎19‎:‎10‎:‎11
Me:[protected] ‎19‎:‎10‎:‎11
You are now connected to amazon from amazon.in
Amazon: hello, i'm rohit from amazon india escalations. I'll be glad to help you today. ‎19‎:‎10‎:‎20
Me: i have perchased the above product ‎19‎:‎11‎:‎01
Me: as per the following offer ‎19‎:‎11‎:‎10
Me: extra ₹3, 000 off is included in the exchange value when you purchase lenovo z2 plus under the exchange program. Offer valid only on (Black, 64 gb), (Black, 32 gb) and (White, 64 gb) variants. ‎19‎:‎11‎:‎11
Me: get cashback worth ₹2, 000 as amazon.in gift card on purchase of this product through pre-paid payment transaction* ‎19‎:‎11‎:‎11
Me: i didn't receive my 2000/- amazon gift cash ‎19‎:‎11‎:‎32
Me: its been 72hours ‎19‎:‎11‎:‎40
Amazon: as informed earlier your order is not eligible for cash back ‎19‎:‎13‎:‎21
Amazon: i've reviewed our previous correspondence and your order. I understand you're concerned about the cash back. ‎19‎:‎13‎:‎29
Amazon: however, i'm sorry, i will not be able to provide any additional information in this regard than what has been already provided. ‎19‎:‎13‎:‎29
Me: but y its still showing in the amezon ‎19‎:‎14‎:‎07
Me: didn't you infirm the technical team to remove that ‎19‎:‎14‎:‎23
Me: y you r still cheating the other customers ‎19‎:‎14‎:‎36
Me: i have seen many people are also facing the same problem, ‎19‎:‎15‎:‎07
Me: we r ordering the product thinking that we will get the cash back ‎19‎:‎15‎:‎42
Amazon: raviteja as informed earlier the cash back was only for the orders purchased only from 3rd to 10th of nov 2016 ‎19‎:‎15‎:‎44
Me: first remove the live offer that your are displaying currently in amezon.com ‎19‎:‎16‎:‎25
Me: still how many customer you will cheat ‎19‎:‎16‎:‎43
Me: you yourself is spoiling your good name with in customers ‎19‎:‎17‎:‎12
Amazon: i'm sorry, i will not be able to provide any additional information in this regard than what has been already provided. ‎19‎:‎17‎:‎58
Amazon: is there anything else i can assist you with today? ‎19‎:‎18‎:‎10
Me: soo bad, ‎19‎:‎18‎:‎15
Amazon: is there anything else i can assist you with today? ‎19‎:‎19‎:‎09
Amazon: we've been idle for 3 minutes, and i want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, i'll need to close the chat. ‎19‎:‎22‎:‎34
Me: there is no use with your customer care ‎19‎:‎23‎:‎49
Me: total time waste ‎19‎:‎23‎:‎55
Me: i will be complaining this in consumer forum ‎19‎:‎24‎:‎10
Me: thank you ‎19‎:‎24‎:‎13
Me: i will not be leaving this ‎19‎:‎24‎:‎24
Amazon: i understand your concern but i cannot go beyond the policy in this issue. ‎19‎:‎24‎:‎46
Amazon: we have already explained the cash back offer and dates. ‎19‎:‎25‎:‎12
Me: don't you have a policy to provide the proper information to the customer about the offer validity ‎19‎:‎25‎:‎29
Me: no where its mensioned in t&c ‎19‎:‎25‎:‎52
Me: and its still live ‎19‎:‎26‎:‎00
Me: how ‎19‎:‎26‎:‎03
Amazon: is there anything else i can assist you with today?

Hi

I am buy online Sonata watch from Amazon below are its details.but when i check that they delivered defective watch

Watch Details :
Sonata Ocean Analog Black Dial Men's Watch - NF7988PP01J

Order No: Order #[protected]

So i called to their Customer care They told they Schedule pickup today between 8 am to 11 am but non of there delivery boy come for pickup so again i called Customer care so they reshudule this pickup for Tomarrow

We have purchased one huawei land line model cell phone ets 5623 to be used for my 80 years old mother.
Model ets[protected] yip43tnan7ca045.
Imei [protected]
S/n rwwac[protected]
Cmiit id 2009cp0134.

The above telephone works with the help of sim card used in the cell phones and the telephone instrument will be appear as landline telephone. After insertion of a sim it shows a message :

"file : stack_adaptation. Cline : 907 assert (Enqueue failed)"

The phone was purchased before 2 months but we are unable to use it because of the above error.

Kindly guide us and rectify the above error to use the above instrucment.

Thanking you,

Yours
M umapathi
[protected] // [protected].
My son mr u visagan - [protected].

Sandals return on 5 nov but stil no money recieved this is realy disgusting.sandals pickup by company on 5 nov but still no money credited in my account.kindly resolve the issue.

Hello Support

I purchased moto g4+ Mobile on amazon india on 8th July . As there was offer for cash back 1500 Rs on 30 thoctober . Which amount yet not received...
On CreditCard

I tried many times contact to amazon customer care execurives. But not solved my problems

Pl see my order details.. it is elegible for cash back..
Pl help me to get it back

Regards
Jatin

Dear Sir,

Thank you very much for your good service.

I have ordered Philips S388 COMPATIBLE MINI Bluetooth Multimedia Speaker System with FM / Pen Drive / SD Card - Rugby Mini X6 (which sold by OASIS ELECTROMART PRIVATE LIMITED) through www.amazon.in for the amount of 679 + delivery charges 50. Totally i have paid 729 Rs. through my Credit Card.

Yesterday they have delivered some Product in the name of BEATS. In that FM is not working.

I dont like to return it... It takes time for us to return the money.. sometimes they wont respond me properly... so i didnt return it...

Actually i ordered that products because its branded PHILIPS... but they delivered BEATS...

THEY CHEATED ME IN THE BRANDED NAME...

If possible for you kindly ask them to deliver the correct product as i ordered. Then i will return this ...

Otherwise just warn them...

Thanks

M. Lokesh

On[protected], we ordered 5 items the total bill was 5705. The bill amount was deducted twice from our account, on same day we cancelled 4 items of that bill,
Next day we received only one of the double deducted amount rs.5705.,
But so far we hadn't received the refund amount of 4 items, though we approached
Customer care with all the proof demanded by them, instead of solving our issue they keep on extending time period to process & they blamed the time extending on the billing team, this had happened every time whenever I had called customer care.
I'M VEXED BY THIS PASSIVE ATTITUDE TOWARDS US.
I HOPE ANY ONE WILL THIS LAST EFFORT.
_Md.Aasim Raza. @ [protected]@gmail.com

I amit kumar jain have ordered a motog 4 plus mobile on 22 oct 2016 (Order id[protected] for which i paid 13499/- through my credit card and the phone was delivered to me on 29 oct 2016 the order email is jn. [protected]@gmail.com
Registered mob. No. [protected]
Finally i came to know that it was a defective mobile piece (Security sensor was not working, home button not functional, phone continuously hanging, no charging and so many problems). So i contacted amazon for help, each of your executive advised me to download smartcheck utility programme i tried 2 days but it could not be run because phone was not functional finally amazon agreed to return the phone on 2 nov. 2016 (The refund requested was accepted after lot of mental work but never processed till now)
Since then i almost daily talked amazon executive to arrange the pickup of the phone, each time customer executive noted down my complain and assured me for arranging pickup after 1or 2 days, the pickup request automatically cancelled but i keep on trying & requesting to please initiate my refund so that i can pay my creditcard bill or can buy any other phone from grey market, even then nothing done.
The way bill no. For all this is (Awb#[protected]) through blue dart courier service.
These 10 days were quite stressful in which i could not even get my phone and also loosen my hardearned money and suffered from lot of mental stress and each executive told me that if your refund is not arranged till 12 nov. You will be provide compensation for all this.
So i request amazon to please provide me the compensation for all this 15 days mental stress, the precious time which i have lost in these days for arguing with your executives in between my job and useful work and locked my money etc. I have all the call records and emails which team amazon sent me, i have all the screen shots of images of mobile screen when pickup arranged,
I am a very old customer of this site with always positive feedback but this event has broken my faith on amazon for future shopping so i request amazon team for compensating all this issues according to companies legal norms and ethics.

Your Order Number[protected], Haobijam Herojit Singh C/o PRISM COMPUTER URIPOK CHEIRAP IMPHAL, MANIPUR -795001, Item: Samsung Galaxy Core Prime 4G Look into the matter. I was payed the amount of Rs. 1, 550/- on[protected] but your given deliver time is 10th to 15th, 16 till today dt. 17.11.2016 not yet
my E-mail:[protected]@gmail.com

Firstly i made a big mistake by choosing amazon for purchasing lenovo zuk z1 - mobile.
I had a very bad/worst experience from amazon customer care executives.
My refund money of rs 10990=00 was deposited in gift card of amazone india instead of given registered icici bank a/c no.& for this big mistake amazon customer care exec. was given all types of different stories & they forcefully putting on my shoulder that i had given option for refund money into a gift card & for this they don't have any proof with them or in there system also that i have choose a gift card option or i told them to put my refund money into gift card. amazon exec. blindly made such foolish statement.
I am getting frustrated/very nervous by telling amazon exec. repetitively that i have not choose gift card option for refund of my money & for refund of my money i updated my icici bank details on 07th nov.2016 at 10.25 p. m & my refund was deposited on 15th nov.2016 at 8.23 am.
Even though i don't know also that gift card option is available for refund of money at amazone

I was going to receive the product on 10th of November. But due to cash crush and not accepting of 500 and 1000 rupees notes I requested amazon to send person with card swipe machine. But even after informing them, they came without that machine. So we could not get the parcel.
Delivery was rescheduled on 12th november after that. I got a call from Amazon agent asking address, and when i explained him the location, he said its not in my limits, so i cannot deliver the product. So even on 12th i dint received it.
Since then i am continuously following up for my product but there is no specific reply to it, nor i am getting my product.
This is really shameful on your part, that being such a big company you cannot deliver the product on time.
I will never recommend anyone to buy anything from amazon.in henceforth if this us what you do with customers.

Hi Team,

Myself Raguraman. Recently I bought a Lenovo Laptop from you (Amazon India) on 1st Nov 2016. When I received the Laptop i turned it on but it doesn't boot up, so I contacted Lenovo customer support who then informed me to buy OS and install it at my own cost, which I never expected. As I'm within the return window I decided to return this item and receive a refund but one of your chat agent named Akshya Priyadharshni asked me a letter from Lenovo stating that this system doesn't com with a pre-loaded OS.

So I contacted Lenovo customer support team and got an email and forwarded that email to your customer service team on 15th Nov, 2016 after that I received only one email from you saying that as it is a laptop you cannot offer me a refund and asking me explain what is the issue even though I explained it 3 times before.

Don't your agents read customer's previous chat conversations before they reply or you don't give them an access to read it?

As I'm within the return window why you can't give me a refund and why returns can't be arranged?

It's been nearly 48 Hrs I replied to the email which is received from you on 15th Nov, 2016 but still I've not received any reply from your email support team.

As promised by one of your chat agent returns haven't been arranged within 24 Hrs even though I forwarded the email from Lenovo customer support team. I posted in Facebook regarding this issue in Amazon's blog but haven't received a proper reply and their main aim is to hide my post.

So is this how customer can arrange a returns in 3 easy steeps? Though I'm within the return window why nobody in ready to help me in Amazon?

I hope you'll look into this issue immediately and help me to get my money.

I ordered Duck back raincoat on amazon on 3.11.16 and the parcel was received on 10.11.16. Invoice was not sent and only Order and delivery summary was available with the parcel and on the site. I have talked to four persons over the customer care. They responded with palpable words and provided a link for downloading the invoice which unfortunately does not work.

You may accept that an invoice is always required for any transaction for future issues. Suppose I purchase any long guarantee-able product with big price and invoice is not made available, I should run from pillar to post for any issue of the product. Though your websites boast of so many pride words and promises they appear to be empty words, unable to solve a simple problem of sending an invoice. Your immediate action is solicited.

I have ordered the gift on Diwali. but still it was not delivered
I tried to contact many times to ship it faster but all in vain
now seller told me that it was delivered but when I denied he told me to re place the order
may I know the reason?

They are playing with it. I need this item to be shipped at the erliest.
price does not matter but service matters a lot.

I placed order on amazon on 6 th of November 2016. From 9th of November order shows out for delivery till today 16 November 2016. In between these 8 days I continue call amazon costumer service. They tell me every time same thing " you will get your order with in 24 hours ". When I ask them for courier service phone number or address they said we don't have any number or address of courier service. But yesterday my friend give me address of Amazon courier service. When I reach their courier service office they behav very badly. They said ask costumer service to raise request. I called CS and ask them to raise request. They said they already raised. But after my call I ask courier guy check the request they check n said request not raised by CS. I called and chat with your CS many times. Now I am fed up n going to cancel my order. It's worst experience. Advise to never deal with Amazon.

I booked one mobile order (order order #[protected]...Redmi note 3). With on 5th nov to gift on a special occasion to my friend on 13th, for which expected delivery was given for 12th nov as the time of order placement.
..On 12 around 3.30 pm, talk to customer care and confirmed the delivery person is on the way and when contact the courier person (no# [protected] rcd from customer care) he responded that pkt not laying with him and in this regards once contact customer care they responded that by an oversight its wrong contact no# but its will be delivered by 6.30 . Once called 6.30 they said its will be by 8 pm as our service upto 8pm. Once called again after 8 pm they apologize and committed for early next morning
..On 12th call numerous time but nobody ready to shared the related courier person contact no# and only and only assured that its would be delivered shortly.
..Funny, on 13th late evening around 9.45 pm got a call from courier person (mobile no# [protected]) and was saying to delivered on that i informed him that i am not at home bcz i was with attending my friends special occasion party so i requested them to delivered my office address next morning or after 6pm on 14th at my home than he confirmed that he will delivered after 6 pm by next day
..14th got call from another no# (courier person mobile no # [protected]) he asked about address on which i request him to come after 6pm bcz at home my kids were alone but he said he cant commit and in next 5 minutes i got a message that my "delivery attempt failed as there was nobody at address so its will be delivered next working day "!! i shocked and i continued tried to catch courier person but he didnt picked up my call . Immediately i called customer care and inform about all instance and requested to delivered the pkt and they also assured but its didnt !!

..Since 14th to till today evening before received return messages i call many times to customer care, to the courier person who called me. Y/day only the courier person picked up my call once i called from different mobile no# and once i asked about my delivery status he rudely misbehave with me and said you only refused to accept and when i told him that i would complaint against him he rudely said to go where you want !!

today evening finally, i called customer care and requested for refund and had question to him why they didnt investigate the matter in last five days against my about 17calls, 5 chat messages, two return complaint on portal?? and what action you had taken till date and why everyday i had wrong information from different-different executive...But they simply said (again same) " we are forwarding your complaint for investigation "...
..My questions:

..Was its my mistake to plan my occasion with amazon and did advance payment?if its was advance payment than why delivery failed on 12th with reasoning due to cash payment issue?

..On 12th the customer care executive confirmed about to pay rs.200/- penalty for delay in delivery but whenever i asked about mode they keep silent, why?

...As amazon is a business mode company and they are failure on their delivery and harass me a lot, waste my lot time and spoiled my special occasion ...They why shouldn't file a legal sue against company for compensation? why not company paying any compensation...

..Main question, what action company is going to take against courier company...As i am very -very much concern about this and keen to know the action taken by company against that courier company

From two months amazon is not delivering their products properly on time. Whenever am contacting to the representative they are telling that they mailed the company to courier it soon but they are all fake promises.I asked one of the representative the location of the order but they told that i should contact the courier company that's not their problem