Amazon India Complaints & Reviews

First of all, there was no option to order one unit of these earplugs i order. Named something like simon's studywell earplugs. It costed around ₹ 160 per pack and there was no option to buy single pack and i had to buy two packs for ₹300 and right after i opened them i realized they're not working at all. They're not at all doing what they should and when i wrote to the seller they said earplugs can't be replaced.

I had purchased MI phone via HDFC card and hence I was entitled for a cash feedback of 15% which I have not received till date.
You may please refund my amount

Invoice no KA BLR[protected]
Product: Xiaomi Redmi Note 3 Dark Grey
imei [protected]

Since about 1500/- are stuck you may please refund the amount. And If you require any additional details, you may please call back at [protected]

Hi,
I have brought my Lenovo 80M0007LIN 11.6-Inch on 15 of Dec 2015 and they claimed its new one.
Now I am facing some issue with laptop from last couple of month so I have visited Lenovo service center, Where I found my laptop warranty already has been expired on 4 Aug 2015.
Regarding that I have contacted customer care of Amazon India. But they are not ready to help me. They always try to say you have to contact seller he can increase ur warranty but does provide any contact no.
I am the customer of Amazon not there seller.
Please check some reply from them..
https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&...

https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&...

Kindly help me.

Reply in Mail :[protected][protected][protected][protected]
Hello,

Following is the link through which you can check the warranty related infomations.
http://shopap.lenovo.com/in/en/services-warranty/consumer/#tab-warranty_-_protec...⇄

All electronic goods purchased on Amazon are covered by the standard manufacturer warranty.

The items are shipped along with an invoice and the manufacturer's warranty card (if available) that can be produced at any authorized service center across India.

The item Lenovo 11.6 inches laptop(PQC - N3540/4 GB/500 GB/Integrated Graphics/Windows 10) is covered by 1 year of manufacturer warranty. You can claim the warranty at any Lenovo service centre in India.

We do not have the information whether the warranty can be claimed globally or not. You can contact the manufacturer, Lenovo.

The contact number is[protected].

I'm sorry the warranty information for this product isn't listed on our website. Many of the items offered on our website are covered by a manufacturer's warranty. This information should be available in the owner's manual for the product.

If you decide to place an order and experience any problems, let us know and we'll do whatever we can to help. You can contact us via phone, chat, or e-mail from the following page:

http://www.amazon.in/contactus]

I hope this helps. We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Khusbu

I Online purchased a book from Amazon.in Of 176 rs. Which I paid from my debit card and I got the message from Amazon that successful transaction has been done. I checked my balance. My earlier balance was 32, 199 and after transaction it is 32, 023. Now Amazon is asking for revise payment and pay for that order again or else They'll cancel the order...What about my 176 rs. Which are debited from my account by Amazon and What about the book.. .Will I get it ? As I have made the payment once... Please Help me

Respected sir/mam,
I am divyang dave from mandal, ahmedabad, gujarat. I have ordered one webcam from amazon on date: 28/11/16 and paid via netbanking and it should deliver to my address on 9/12/16 but till today it didn't.

Meanwhile i was daily tracking my package and on 6/12/16, i found the package is gone wrong way and i also inform to amazon customer care but they said your package is delivered on time.

After that i track it on 9/12/16 but still it shows same place so i called customer care and tell to provide proper location or status for my delivery but they didn't and they also stick with your package will deliver before 6pm.

After 6 i called them that package is yet not deliver so customer care representative person named "abhimanyu" spoke with me in rude manner and said your package will not deliver in next 3 days too..

So, please help me in it...

Dear Sir,

I placed an order for purchase of Instant Geyser from Amazon.in through Order ID #[protected] on 2 December 2016. It was scheduled to be delivered by 3 December 2016 under guaranteed 1 Day Delivery schedule.

The Order was delivered to me on 4 December 2016 (instead of 3 December). On the same day, I noticed that the product was defective for which I placed the return request same day and it was returned on 6 December 2016. In return, I was expected to receive a replacement product by 10 December 2016.

On 10 December, the courier agent reached my place in the evening after several follow ups. The courier agent (Sandeep) was quite unprofessional and rude. When I objected, then Sandeep denied to hand over the product and just took it back with him.

I placed the complaint with Amazon on this matter over the call and they assured that strict action would be taken against the courier guy and also the product would be delivered to me very soon.

On 11 December 2016 morning, I received an auto message that the product would be delivered to me today. After 30 minutes, I received an another auto message that the delivery couldn't be made as "Nobody was at home to collect the package" which was not the case. I contacted the courier guy over the call and he coincidentally happened to be the same person "Sandeep" who refused to deliver the product.

RESOLUTION EXPECTED:-
- Immediate delivery of the product
- Action against the courier guy - Sandeep

Sir/madam.
i hav called ur cust.suport for replace and refund.and there was no initiative has been taken yet.
so plz help me ..i am in deep trouble.my money seems to be going in vain.

plz help me.
my registered mobile no-[protected]
sibashish behera
plot-1021
at/po-ghatikia
cet coll. hanuman temple colony
khandagiri bhubaneswar

Back damage

I have purchased P55 Novo 4G mobile on 7/12/16 in Amazon.in by looking at the description provided saying it supports OTG.
After getting the mobile, when I checked it physically, the mobile doesn't support OTG.
As OTG is my priority, I can't use this mobile now. it is of no use.

But I can't even return the mobile to Amazon because of some return/ refund policy.

When I enquired about the same with Amazon, they asked me to confirm the same with Panasonic. They also said me that the mobile is not compatible with OTG.

I need help in refund.

It has been more than 11 months using Amazon Account Today I receive mail that My Account is suspended because they said infringing intellectual property rights.
The tone of the email didn’t give me a lot of hope. It’s clear that Amazon is not willing to provide details on how they made this determination, or leave an opportunity for appeal. And to be clear, I’m certain that I’ve tripped a false positive of some sort. I have never used another seller account on Amazon.in. Its people say they are not bound to answer questions of sellers. They can suspend any account at their wish.
Amazon thinks India is under American rule. Such foreign companies should not be allowed to India to loot innocent people.
Proof: Visit WordPress link https://gvcentertainment1.wordpress.com/2015/05/12/amazon-com-just-closed-my-sel...⇄

Amazon.in just closed my seller account. No warning, no details.
POSTED ON MAY 12, 2015 UPDATED ON MAY 13, 2015

Its been morethan 1.5 month using Amazon Account Today I receive mail that My Account is suspended because they said my account is related to other account,

The tone of the email didn’t give me a lot of hope. It’s clear that Amazon is not willing to provide details on how they made this determination, or leave an opportunity for appeal. And to be clear, I’m certain that I’ve tripped a false positive of some sort. I have never used another seller account on Amazon.in ...

I had bought a Medella Swing Maxi Electric Breast Pump online on amazon for INR 17, 000..however the same did not work properly and was useless..I called up the customer care..they made me wait for 15 days while checking internally how should the product be returned..and finally i got a call from them on 7th December informing me that baby products are not returnable and we cannot do anything about it..horrible customer service..i have faced this issue always with amazon..you need to keep calling them up and following up on your orders but they will never call you back..on top of that the solution they provide is of no help at all..very disappointed..I want to return the product and get my money back..please help me in the matter and do let me know if any additional information is required from my end

Dear Sir,

I had placed order for 8gb ram on Dec 5 2016. and its delivered to me on Dec.7 nearer to 8 pm.

After receiving the package, i had connected to my pc, there follows a beep sound, so iam unable to use it. So i had to return the product. I kept a request on that So i scheduled a pick up at 8 to 11 am on Dec. 8 2016

Almost a Day completed, still today Dec.9th 2016 No Customer service people had contacted the address to make the pickup.

Kindly make the pickup early and refund at the earliest.

Regards,
Sai

Product Details : Transcend 8gb DDR3 1600 Desktop Ram - Rs. 3769

My name is Mayank solanki I order the shoe of Fila company of worth RS 1079- only and till date I didnot got my refund. But the date of refund issue is shown in 12 th of November. I already talk to the customercare and also try to put the charge dispute file but it will be difficult for me because bank is not able to locate my money they says what we do with this reference Number.
My order number is
[protected]

Hi, Recently I purchased one Samsung galaxy On5 pro drom Amazon India. When I received the product it was slightly damaged. Then I requested return for the product, they accepted my return request, after two days one guy has received the product and provided one receipt for the same. But when he provided the receipt he mentioned that tracking number as wrong number, lime he missed one digit on that. So when I called Amazon again they informed me that they did not receive any product feom my end and return request has been cancelled. I called more than 5 times and they neglected me every time. They disconnect my calls. They don't respond properly. Finally they told that they can not do anything on this. So please helo me on this.

Diva white gold plated earrings was very big size .we want small size .so pl refund our money

What's going on here,

Are you people kidding with me,

When do you people realise whose mistake is this

On Dec 4, 2016 10:17 AM, "Shopper Choice - Amazon Marketplace" < [e-mail address removed]> wrote:
Order ID[protected]:
1 of High Sierra 39.5 liters Blue Casual Backpack (H04 (0) RD 047 ) [ASIN: B00OCD6ZUA]

[protected] Begin message[protected]

Hi,

As I have shipped the product using Amazon Transportation service ( A.T.S) on 23/11/2016 so it is their responsibility to deliver the product to you on time However if their is any issue kindly contact the Amazon customer care .
kindly find the contact no.[protected]

--- Original message ---

Order ID[protected]:
1 of High Sierra 39.5 liters Blue Casual Backpack (H04 (0) RD 047 ) [ASIN: B00OCD6ZUA]

[protected] Begin message[protected]

Hello,

We've been contacted by one of our mutual customers regarding an order placed with your store. Below is the information provided by the customer:

[protected]
Order#:[protected]
Item: High Sierra 39.5 liters Blue Casual Backpack (H04 (0) RD 047 )
Reason: Delivery update

Details: Hi team

As cx not receive the product and tracking shows delivered but product is not delivered kindly contact and refund the amount.
[protected]

To respond to this customer, please reply to this e-mail or visit your seller account at the following link:

https://sellercentral.amazon. in/gp/communication-manager/ inbox.html?ie=UTF8&*Version*= 1&*entries*=0

We hope you're able to work this out with this customer.

Sincerely,

Customer Service Department
Amazon.in
http://www.amazon.in

I have bought this product on 5 dec 2016 and on 8 dec morning i saw it has been cancelled from seller end. I called customer service they dont have any idea about why this product has been cancelled and they told that they have initiated the refund on 5145 rupees which is the actual amount which is appreciated but i have choosen the EMI option while payment so i will be charged with 225 rupees for the EMI transaction charge which is one time charge.When i tried to contact customer service a person called RICHARD received the call and told me they cant refund the amount 225 rs because it has charged from bank but i dont really understand i have neither cancelled the product nor i did told anybody to cancel it, it is the seller which you suppose to get hold of they cancelled the product and i will be panalised for this with 225 ruppes why i will be charged when i have not done any wrong in this issue .I want my money back to my credit card account .Customer service told me that they can only provide me coupon for this but i dont understand why i am going to accept the coupon and for that agin i neeed to pay some amount which might again gone through cancelation fro seller end. It has been an issue for my account for last 2 months 3 items has been cancelled either by seller or courier. If this would not be solved then i will go to consumer court because it is the customer has to suffer i have been penalised with 225 ruppes without doing anything if this will be the case then i will afraid buying anything online.The system should be transparent which will serve the betterment of customer .The customer service is also rude and dropped the call twice.Please refund my money to my account or else i will have to put a case in court against amazon . my order id( is HomeTown Allen 2-Door Wardrobe with Mirror (Walnut) ...ORDER #[protected]

As per my order summary[protected], bill to address in invoice should be as follows, where in bill to address mentioned in tax invoice is different. Kindly send the revised invoice as per the below bill to address: My mobile number [protected].

M VISWANATHAN - Wipro Ltd.
88, M G Road, SB Towers, 6th Floor - A wing M G Road BANGALORE, KARNATAKA 560001 India

I had complained about this to customer care and I spoke to Ms. Sangeetha, but I was told it is not possible to do changes in bill to address. When it is not my fault, and the order booking summary clearly states the correct bill to address, how can Amazon, mention the bill to address as the same as ship to address.

I need the amended invoice with correct bill to address as per the order book summary as mentioned above.

Pl. send the revised invoice with correct "Bill to address" as mentioned in the order booked summary

Regds.. Viswanathan - [protected]

I bought an Ipod on 9th December 2105. I did not receive any invoice for the product then.

Now, my Ipod has gone bad 4 months back (August 2015) and when I went to authorised apple service centre, they asked me the invoice with serial no. as they were suspecting that the Ipod was not authentic.

Since August I have been contacting the seller, Amazon customer desk. I have written nearly 30 mails, made nearly 20 calls but each and every time I was asked to wait for 2 or 3 days.

Its 8th December today and still i haven't received the invoice and tomorrow (9th December) my warranty would get over. What should I do?

Just because the carelessness of amazon employees and seller, I cannot let my 20, 000 go in waste.

Please help.

Hi,

My complain is regarding this order which i have placed with Amazon India.

I have not received the send product in this order
The complain is regarding the second item "Eureka Forbes Easy Clean"

I made this online purchase from Australia to be delivered to Indian address

The order has not been received neither has anyone come for a delivery on
3rd of December 2017 . My order status is showing the person has come for
delivery on 3rd of December which is wrong as expected delivery was awaited
at the address but no one came. In this regard my father twice had a
telephonic conversation with customer care operator but he doesn't seem to
really interested in solving the matter and saying that the parcel has been
delivered . If that is the case who has signed on the received delivery
document and where is that.

I send mail to the seller regarding this matter but i have not received any
reply .

i send a mail to [protected]@amazon.in but not of any help

Can you please check the status and immediate deliver the product