Amazon India Complaints & Reviews

Dear Sir's

Ordered the trolley bag from amazon on 01/01/2016 from amazon and made payment of rs. 1960.00 there after i have cancelled the order but till date not received refund inspite of making various follow with the amazon team. all the time they are giving excuses not providing the refund transaction no. if any further details required please let me know


Thanks
CA Harsh Singhania
[protected]

Dear sir/mam,
I have ordered a samsung galaxy j2 6 on 12nov 2016 from amazon, order id[protected] but i have received wrong product samsung j-2 instead of j-2 6.
I tried to lodge a complaint with amazon customer service but they are not ready to lodge a complaint and also not ready to return the product.
This is a case of fraud from such a big organisation amazon india.
On amazon bill...it is mentioned that receipt is of samsung galaxy j2 6 but actually it is samsung galaxy j2 .
For your confirmation please go through the imei which is printed on bill is of samsung galaxy j2
All the bills and mobile phone photos are attached for your conformation

We are mentally harassed. Please provide solution in this case.

I bought a Samsung A3 mobile phone from Amazon India that was showing LTE Network phone in Amazon website.

But after buying this phone, i noticed that this phone is not LTE (4g) mobile phone. Again i have checked my previous order and clicked product page where i bought this phone and saw that there was still showing LET in mobile classification.

i called and sent many emails to Amazon Indian to refund me because you sold me this phone by cheating. (you are showing LTE to Samsung A3 mobile phone whereas this phone is not LTE ).

They (Amazon India) neither refund my money nor provided me any solution.

How i can get back my money or any solutions?

I have proof as i have mentioned in images.

I buy mobile 6999.00 on amazon online on date 8/8/2016, that time 10% off offer is running on if i use SBI Debit/Credit card. i use then they told me after 3 months cash back will get. and 3 months completed still i dont get cash back. and after i called a lot of time in amazon customer care then now they says i use netbanking option to buy but i didnt use netbanking. i had punched my card no. and order by mobile amazon app. pls take some legal action on them.

This is regarding a cancelled ORDER #[protected] and refund not provided for last 16 Days. My credit card has been charged and the Seller never received the money. My transaction shows RS 14001 to Amazon India where as around 150 was also deducted.

I am unable to raise the AZ claim. Customer care is of minimal help here.

I have been calling the call center for past 6 days but nothing has been done.

I can be contacted on [protected]@gmail.com

I placed twice prepaid orders on two different sellers thru Amazon and after sometime Amazon cancelled my order as sellers failed to ship the items. Amazon dont take any action against such sellers and I got no solution from Amazon. There must be tough action against such seller and buyer must be protected. I suffered two way i.e. Amazon enjoyed my money for almost 10 days for each order and lost due to non-receipt of item on my expected date, which derail my plan to use of product. Ref.Orders[protected] &[protected]

My order[protected] was not delivered and it cancelled automatically .I already paid for this shipment but if it's cancelled now they still not refund my payment .I want to know when Amazon going to refund my money.

On 11/23/2016, i placed an order for 2 cartridges of hp 56 ink, (Order #[protected], and then i immediately cancelled it and put a different order in place of it. On my discover account (Item mbws71ds9i) i was charged (11/23/2016) $53.93 for the original order (2 of hp56 ink). Also, my account stated that this original order was delivered to the person at the front desk of my condo receptionist. It was never delivered. So, i did not authorize the charge of $53.93 to my credit card, nor did i receive that original order that i had cancelled in due time.

Hello,

I had placed an order with amazon for value of 20, 000 inr, with next business day delivery. After successive contacts to customer care through chat & phone, here is the latest status.

12/1 11 am: product displayed on amazon site with guaranteed delivery 12/2 8 pm (Product value 20k inr)
12/1 12:30 am : order submitted, and received “congratulatory” message (After repeated “payment failure” errors!, not amazon’s fault i guess) paid 20k to amazon for the product.
12/1 7 pm : contacted customer care on chat support, to confirm if product will be available next day
12/2 4 pm : received the 1st lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/2 : at the designated 8 pm, no update
12/2 8 pm : received the 2nd lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/2 8 pm : contacted customer care on toll-free, only to hear that the product will be delivered today without fail!
12/3 4 pm : received an automated call, asking if the product is delivered, or change the delivery date. Respectfully requested to deliver next available slot.
12/3 6 pm : received the 3rd lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/4 10 am (After 2 full days, since amazon is supposed to be working on saturday as well) : contacted customer care only to know that the product cannot be delivered due to whatever their reasons were! “customer service leadership team” asked me to cancel the order, and wait for 5-10 days to get a refund. Also, suggested to place another order for the same product, and wait for another 3 – xx days, to hear such an answer.
With all due respect,
• i never asked for the product to be delivered the next day.
• i paid for the product in advance
• i have deposited 20k to amazon, without anything in return
• i have to wait for another 5 – 10 business days to get my money back
• i have to pay for another phone out of my pocket, and pray for it to be delivered

Order details :
Order #[protected]

Product ordered : apple iphone 5s for rs. 20, 489.00

Request you to consider this as a formal complaint, and get these over-rated e-tailers to books!

Regards,
Sandeep

Hi

The amount of rs 530 got deducted from my savings account, though i have placed the order again.

Please refund the amount. I have message of bank showing deduction of same amount twice towards diaper purchase

Regards

Show quoted text

This was the message i received from amazon

Payment declined
Order #[protected]
Hello shivani,
We're writing to let you know that the payment for the item listed below has been declined. Please revise your payment details or select an alternative payment method within 1 day of receiving this email, failing which we would consider this order cancelled*.

When i was purchasing mobile phone from amazon they were levying delivery charges on every product in amazon rs 100 for delivery no free delivery in website and they were misleading customers not to purchase products in amazon so they made only limited stocks if we try to purchase item no stock available and they were playing with public and they were very idiotic psycology and made each customer a bluff and customers were becoming frustrated to choose products in amazon and very hope less and worst behavior of amazon chat agents. They wer trying to play games and making customers bluff. Without having stock they were demanding customer to purchase.

Without any stock how to purchase. They cant understand simple thing

I have purchased a Samsung LED Smart curved 40 inches tv model no UA40KU6300UHD from Amazon.in through order no 403-[protected].In the product detail free installation and one year warranty is promised. The said tv is delivered to me on 08.11.16. I contacted Samsunng for installation .But they refused free installation and warranty telling me the product is of foreign make. I repeatedly request Amazon.in for resolving the issue. Every time they communicated me to wait. Please show me the way to resolve the issue.

Please be informed that I had bought clothing drying stand from Amazon online on 27th Oct, I didn't like the quality of the product hence I requested them to provide the refund however seller had denied it.

When I bought the product no time limit for replacement/return was provided, neither it was mentioned that buyer need to arrange courier in case of return.

I was told that the return time was till 5th Nov hence I can not claim refund now and need to bare with it. I raised the refund request on 8th of Nov.
I had escalated to so many levels but they don't want listen seems.

Here is the order#ORDER #[protected]

I have purchased mobile hand set moto g4+ on 09.08.2016 with SBI debit card .Order no.[protected] which was delivered on 14.08.2016. 10% cash back offered at that time was not received till adte. we have contacted so many times customer care, but no effect. I have no option left other than approaching consumer forum or Finance Ministry. Please solve the problem immediately.
Thanks & regards
V.NARSAIAH
MOBILE.NO.[protected]

Hi guys. My name is Gaurav bisht. I have ordered iphone 5s 16gb on 12 Nov. Before purchasing iphone i had consulted 3-4 amazon executives regarding any promotion code or cashback. They all said that i will be surely getting 15% as cashback i.e 15% of 20499 = 3075. They calculated like this and told very confidently that there was no need to worry about and under their guidance (misguidance later) i ordered my iphone. They also told that i will be getting confirmation cashback mail in 2-3 days and the cashback amount will be given after 3 months. Till 4 days i didnot received anything so i decided to chat again with amazon executives. Again i was informed that i will be surely getting confirmation of cashback in next 2 days. Like this till today they keep misguiding me and today i came to know that there were no cashback offer on the product i have purchased. Now guys why i am concerned about this matter because its not the fault of one executive its the bunch of executives who deceived me from past 20 days and the way they chat with me sounds so confident. They gave me surety that i will get the cashback and ask me not to worry about !! Now today they are informing me(and that too i started to ask ) that the product i have purchased has not cashback offer when i can not return the product!! Nice Job amazon. I am an old customer of amazon but from now i have to think twice before ordering a product because their customer support is worst !! I have one chat transcript with an executive ans i am attaching that below and you will find a series of misguidance and deceiving chats with another executives if you dig into the matter.

I ordered famacart tableware coffee mug borosilicate glass pack of 4, 500 ml on 2 oct 2016 for rs. 2, 697
Order no.[protected]
The delivery was completed, however, as the size of the mug was much bigger than expected, i requested for a return. We waited for 2-3 days for the item to be picked up, however, nobody came to pick up the return. Thereafter we made several complains and finally the item was picked up from our home on 15th or 16th oct 2016.
Since, i did not receive the refund till 1 dec 2016, i got in touch with the customer care. They informed me that the return was cancelled. When i said that the return was not cancelled, rather it was duly picked up from home, they asked me to provide a return slip as an evidence. Unfortunately, i do not have the slip. I think the courier person never gave me the acknowledgement slip.in absence of the slip amazon is refusing to process the refund.
I asked them to investigate the matter with the courier agency. However, there is no help forthcoming. I have been cheated.
There seems to be a fraud committed by the courier agency who picked up my item and intentionally did not provide me the acknowledgement slip with an intention of defrauding me. The courier agency instead updated the record as pick up cancelled. I think they are trying to defraud innocent customers who do not know the process of returns. If some one forgets to ask for the pick up acknowledgement, then they swindle the returned item and update the courier record as return cancelled.
I want amazon to kindly investigate the action of their courier partner - ats courier who was responsible for the pick up. This type of fraudulent activity has to be stopped otherwise innocent customers like me will suffer. I want amazon to kindly refund my money which is now due for more than 45 days.

I returned intex cloud jewel smartphone two times in that case near 2 months has passed but i not get satisfied smartphone from Amazon . But after that Amazon assured me that they will refund me and now they don't have done any refund & sending me BS msgs like your refund comleted etc etc but they don't provide any approved document regarding refund because they totally cheat me about my 5500 rupees are wasted
I am frustrated & helpless

Bank are saying there is no refund seeing and Amazon playing with our emotions

What i can do

I beg u it's my hard earn money ..just because your poor customer services I am suffering..

The phone is only two months pls it was half as ever melting with some sound

The MI services asked me to contact Amazon and you to even help I am soo dissatisfied..

Can anyone do a miracle told to help me ..read MI note 3 .. very bad ..amazon is following it ..
I thought the only ppl care for their customers..
If I really care to solve my issue call me 9y77090221

I am gonna Wright to complains team.. consumer court .and grievance.

I procured a Lipton Darjeeling Tea 500gms vide order No[protected] dated 16 Nov 2016 at Rs 3200/-. The cost is far in excess to the market price. It four times the market price.
Please Clarify.

Col AR Patil
729, RC Nagar, Stage 2
Belgaum 590006
Mob: [protected]

We purchased Sanyo 49" TV in the month of August 2016.
As per the advertisement in the Times of India and other dailies they are supposed to offer goibibo.com GOCASH offer of Rs.15000/- for the customers who purchased during the offer time.
I had sent around 10 reminders to the customer service department on the above but no any action been taken to resolve the issue in the last 4 months. It is really frustrating to deal with customer care as multiple teams are handling the case and the response to the mails are very standard.
Amazon should have direct escalation chart/mail id of the people so that customers who are facing major problems can be taken and addressed timely.
Hope some action would be taken to resolve the above issue.