Amazon India Complaints & Reviews

Hi
I had orderd an motog4 on October 20 2016 but amazon took my money and said that unable to deliver product as they don't have correct address but I got few orders delivered on same dates since they have no reason they mentioned unfair reasons and used my money till 3rd novemeber and refunded this is not fair and I want compensation of RS 2000 and interest money back

Dear sir/madam,
The order ORDER #[protected] dated 26/10/2016 of a book named ASP.NET 4.0 Projects has so far not delivered to me. Please look into the matter and ensure prompt delivery of the same.
Regards,
Chandradeo Prasad

Please avoid Amazon. They cheat.

Pankaj trivedi

Nov 3 (2 days ago)

To seller-perform.

Dear team

As per review our order and feedback please find below step to improve our sales & service to meet performance

1. We have already appointed dedicated person to look after customer feedback/inquiry/query etc. And respond on time.

2. We are planning to put inventory sufficient at our wear house to make sure for fulfillment of order

3. We have decided to contact customer by sending them welcome/appreciation letter on receipt of order.

4. We update them through seller account about detail of dispatch.

5. We are planning to go with fba to improve our order ratio.

6. As some of order not yet reach is mistaken by local logistic team which is all self ship order where is we are not in fault.

However we here request you please reinstate our account as we are looking forward to do business positively and increase our span. We are also expanding our range of products very shortly and will be available to all of our customer.

Pankaj trivedi

6:26 pm (2 minutes ago)

To payments-inves.

Dear team

We have escalate this issue many time with concern team like seller performance, payment team etc. Please find below ponits

1. Account is in suspended mode due to amazon fault as we escalate many time to concern team about self ship order as local courier is not taking any responsibility to delivery product and take almost rs.700/- per device which is not even we are earning.

2. We have write complete detail many time but no action taken for the same

3. If amazon would have suggest about fba then this would not happen.

4. We are doing very clear business as provide complete product to customer, even this would be created over period of 1-2 months time as your team is not taken any action on self pick order has been cancelled.

5. You can check only self pick order is impacted none of easy ship has been effected and it is delivered to customer without any delay

6. Holding fund is the worst part of yours without studding truth behind it... Why is happen...?

7. We are selling mobile device is very low margin 1% to 2% and facing financial problem as you have hold our genuine fund with you without any proper genuine reason.

Note : you have to release fund in coming payment cycle, please dont force us to go in to consumer four am or in legal as we are demanding our hard earned money (It will create negative impression in market for amazon and seller both)

Pankaj trivedi
Vrajesh security systems
Ahmedabad-gujarat
India
(M) -[protected]
Like us on : https://www.facebook.com/vssindia

On sat, nov 5, 2016 at 5:13 pm, [protected]@amazon.in wrote:
Greetings from amazon.

The final settlement date for your seller account will be 31st january 2017. At that time, we will transfer the funds in your seller account to your bank account on file.

Please allow five to seven banking days for the funds to post to your bank account.

Regards,

Account specialist
Amazon.in
http://www.amazon.in

Pankaj trivedi

Nov 3 (2 days ago)

To payments-inves.

Dear sir,

As per mail we have received from amazon about payment hold., please find below point.

1. We are dealing in mobile handset which is in advance payment mode with respective company.

2. We have keep enough stock with us to serve & delivery faster to the customer.

3. All amazon easy ship order is ship almost same day to customer to ensure on time delivery

4. We are selling 0 defect product with proper packing

5. We are just started this business on amazon and looking to take it forward in smooth way, but we are facing payment problem

As if you hold our hard earned money with you for long time it is going to loss to us as we are no even getting 1% to 2% profit as of now looking at small turn over and we are facing lots of problem in our routine even we dont have any surplus fund to manage stock now, we here request you to please release fund on priority basis. Otherwise we will be in great trouble

Pankaj trivedi
Vrajesh security systems
Ahmedabad-gujarat
India
(M) -[protected]
Like us on : https://www.facebook.com/vssindia

Pankaj trivedi

Nov 3 (2 days ago)

To javed

Dear sir,

Your pincode is not covered under serviceable area, heance it is return back to us

Pankaj trivedi
Vrajesh security systems
Ahmedabad-gujarat
India
(M) -[protected]
Like us on : https://www.facebook.com/vssindia

On wed, nov 2, 2016 at 9:00 pm, javed - amazon marketplace wrote:

Order id[protected]:
1 of vivo y51l (Black, 2 gb ram, 16 gb) [asin: b01daeqlu0]

— begin message —

Hello,

We've been contacted by one of our mutual customers regarding an order placed with your store. Below is the information provided by the customer:

—
Order#:[protected]
Item: vivo y51l (Black, 2 gb ram, 16 gb)
Reason: missing items, parts or accessories

Details: order no:[protected]
Product is not delever of customer and customer already pay the payment so please contact the customer and give information of product regarding or customer claim a to z
—

To respond to this customer, please reply to this e-mail or visit your seller account at the following link:

https://sellercentral.amazon.in/gp/communication-manager/inbox.html?ie=UTF8&*Ver...⇄

We hope you're able to work this out with this customer.

Sincerely,

Customer service department
Amazon.in
http://www.amazon.in

— end message —

For your information: to help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through amazon.in for two years. This includes your response to the message above. Amazon.in uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.

We want you to buy with confidence anytime you purchase products on amazon.in. Learn more about safe online shopping (http://www.amazon.in/gp/help/customer/display. Html? Nodeid=[protected] and our safe buying guarantee (http://www.amazon.in/gp/help/customer/display. Html? Nodeid=[protected].

If you believe this message is suspicious, please report it to us here: http://www.amazon.in/gp/communication-manager/report. Html? Ft=inappropriatecontent&msg=asxbfphzsuefg&d=[protected]&mp=a21tjruun4kgv&v=1&t=b...⇄

To mark this message as no response needed, click here: http://www.amazon.in/gp/communication-manager/no-response-needed. Html? Msg=asxbfphzsuefg&d=[protected]&mp=a21tjruun4kgv&v=1&t=b3ab[protected]b[protecte...⇄

[commmgrtok:asxbfphzsuefg]
Was this review helpful? https://sellercentral-europe.amazon.com/gp/satisfaction/survey-form.html?ie=UTF8...⇄

Pankaj trivedi
Vrajesh security systems
Ahmedabad-gujarat
India
(M) -[protected]
Like us on : https://www.facebook.com/vssindia

On sat, nov 5, 2016 at 6:05 pm, amazon seller support wrote:

Greetings from amazon seller support,

As per our telephonic conversation, i understand that your concern was regarding payment hold and i assist you same.

In this regard, i would like to inform you that you can write email all your issue to this case id [protected].

Awaiting for your response.

Have a great day ahead.

Best regards,

Mohita s.
Amazon.in seller support
Check your seller account: https://sellercentral.amazon.in

Your Amazon.in Order #[protected]

I have orderd one item and made payment for that item on October-26
The estimated delivery date is Nov 8. But in website shows that item was delivered on nov-6
But yet I didn't received that package,
After contacting customer service they said it was wrong scan, we will deliver your product with in delivery date, but yesterday (from Nov 6 contacting) I called to customer support. they asked to me as you need refund or can I made one more order for you?

They are not following complaints?
How you still didn't update website as order is not yet delivered? Cheating ah?
I have received a call from local delivery hub on nov12, came and collect order?

But now they said your item was missing at somewher?

If that item was missed means ? How it was updated as delivered?
How the local courier person contacted me regarding my order?
Then how you again said it was missing?

Now they ask refund or product?
So finally I understand you didn't make anything regarding my problem yet.. You are expecting this problem will be automatically get solved?

I bought an earphone from Amazon.in worth 3800 rs on 29th of Oct after 9 days using the earphones they stopped working and those earphone can not be repaired because there is no service center in india and amazon.in is not accepting the earphones because the earphones worked for the first 7 days. I have had word with several amazon people they are showing me the policy and that's not helpful I tried everything. No body wants to repair them and amazon.in won't listen if you can help me kindly help.
Name is ankit
Phone [protected]

Hello amazon team,
I ordered on 1 october 2016 your website a lenovo laptop (Order#[protected]
But by mistake wrong item was sent me from your side. It's a electronics wight machine (Pictures is in an attachment).
As per discussed your executive please find attachment & give me refund on my bank account as earliest as.
Product return invoice number or tracking id[protected].
I called your tollfree number so many time but anyone could not answer properly & promtly.

What about my refund?

Thanks and regards,
Ashish r. Adhau
Mob no.
+91-[protected]

I am writing this letter in the hope that somebody in the higher ups take notice of how badly amazon customer service is treating their customers now a days. The incident started when I stumbled upon a good product listing on amazon India. ( to be specific this one : http://www.amazon.in/LG-22MP68-Full-MONITOR-1920x1080/d...). That particular LG monitor was listed for selling at Rs. 8000/-(around usd 120) and I double checked that my pin code 700149 was deliverable.
There was an ongoing promotion of 15% cashback for amazon gift card and I loaded appropriate balance only to purchase that monitor. But to my astonishment, when I went to payment page, it was showing that the product could not be delivered to my address. I went back to product listing and it was still showing that the product is deliverable to my pin code (as of writing today, it is still showing deliverable to my pin code). I got suspicious and checked some other monitors of the particular seller and found that the seller is shipping them to my address even at payment page. Clearly this was an incorrect/fraudulent listing by the seller and as a result of that my whole money got stuck in that gift card.

I contacted amazon support and told them the whole story that I am suffering for the incorrect/fraudulent listing in amazon site. I requested them to either deliver the product to me ( as the seller clearly delivers to my pin code as verified from other products of same category) or refund the amount to my bank account. I did not want the promotional amount of cashback, I just wanted the money I loaded in gift card as the card was bought for sole purpose of buying that monitor. I came across 3 support executives and 2 supervisors but they did not resolve my problem. One supervisor named Mohammad Abdul promised me that he has cancelled the gift card and refunded the amount and apologized for the troubled I faced. Next day I came to know that nothing has been done and it was outright lie.They even acknowledged that the other executive was lying. I came across various support executives and supervisors. But they did not do anything to resolve my problem. They just talked like some robots and told they can't do anything. I have the whole chat transcripts saved with me for future references.

I had been purchasing from amazon for the last 3 years and recommended to everybody for their customer centric approach. I never imagined that I would have to face this kind of problem. Honestly, this whole incident is leaving a bitter taste in my mouth. Please be aware of degradation of amazon customer service.

I have a receive defective product. but they did not return my product. my order id is ORDER #[protected] and order date is 08th november 2016. i have a issue this proudct . i have a lots of time calling to your customer care and also talk with your senior but they are refused for the refund. kindly take this issue as priority basis thanking you,

i have issue lots of problem . kindly resolve this issue

I had ordered four sarees from amazon online shopping. i received the order and paid the full amount and since i did not like the products i put for return request. the company did not have return pick up policy so i had to parcel back all the four sarees. i got refund for only one saree out of four, now that its been three months that i returned the sarees the company has still not refunded the amount of remaining three sarees..when i called their executives they are putting blame on sellers.. hw are we supposed to run after the sellers..its companies responsibilty to look after the refund procedure..i can show the detail report of my bank account wich is linked which shows tht the refund is not proccessed yet for remaining three and only one refund was proccessed.
now neither do i have money nor do i have sarees in my hand..hoping that u will look in the matter and solve my problem

Amezon india shoping site se mainr american tourister beg order kiya tha or wo order b ho gya, mere pass masge aa gya tha or unohone delivery ka masage b muje send kiya tha ki aapka order delivery k liye nikal chula h, lekin fir b muje mera order mila hi nhi or jb amezon customer care par baat ki to unohone muje clearly jawab nhi diya or phone cut kr diya

I had booked online Lennovo mobile from amazon on 7th October16. The money was deducted from Citibank credit(5015) card but I found it costly so i cancel it and got message that the money would be refunded in 2-5 business days but till date I have not receive the refund.I have written several mail to their customer care team but they only say give us 24-48 hrs we are looking into it.

I had ordered moto g4 mobile phone the money was deducted from my citibank card on EMI.When the mobile was delivered the courier of Amazon asked for COD cash on delivery despite my proving the money has been paid.On persistent calls to call centre.Amazon india was unable to solve the problem and the consignment went undelivered.Highly unprofessional approach of the company.I don't know when will the refund be initiated.Lackadiasical attitude of Amazon India.No phone no mail from the company.I real bad experience.
ORDER NO.[protected]
ORDER DATE 10 Nov 2016

I am fed up with Amazon and it courier services.Amazon push my product to Aramex courier service to deliver my package. The detail are
Courier: ARAMEX, Tracking #: [protected].
ORDER #[protected]

I have placed an order long time back on amazon and it was expected to be delivered by Friday 11Nov2016.
Its Courier service man(Aramex delivery boy) are such a big liar, they even didnt visit at my home and mentioned that could not deliver because customer was not at home. They are lying because they didnt even call me while generaly delivery boy calls before coming at home. Even i shared alternate number too but still they didnt call on any of the number.
I raised complaint on Amazon three times, they don't have any service like they could give some service request number. So cannot track history of complaints.
I call them daily and for last three days neither i am getting my product nor i am getting any call from courier service. Amazon daily told me that my issue is escalated and it will be delivered today but still they could not help to resolve the issue. Its Sunday, 13Nov2016 and still my product is not delivered.
Amazon is such a third class service and same way its courier service is. Isn't Amazon does not have any way that it could help to resolve the customer issue. They have such a practical scenario that its courier service is doing fraud and Amazon cannot do anything in that.
Shame on such a big company. In india that is the reason that Amazon like companies are not trustworthy and they are just big flop who take your money and then make customer life hell with their poor services.

I dont recommend anyone for Amazon because if you are planning to gift some product to someone then you will face that event is pass away and your product is yet not delivered and even not delivered late too.
Amazon is disturbing online market and doing fraud with indian citizen. such fraudcompanies should expell from our country. This can be done only by not buying product from this mischief company.

Fed-up with the services of Amazon and never like to be its customer again. Only one solution for such fraud company and that is only to drag these companies to the court for justice. I would like to claim for my money, my mental harrasement and time wasted by this company. If i were in UK then this company would have been crying for this big fraud.

Regards,
Ajay
[protected]

I have order a Lenovo phone from amazon at time of Diwali offers.
Offer price was Rs - 11000. i have to gift that mobile to my wife on diwali.

i ordered on 19 October 2016 and delivery date was 25th Oct, product was not delivered after 15 days of delivery date and at last my ordered was cancelled.

I purchased mobile as a emi, so i have loss the emi charges and now it is showing price 14000.

i called to customer care approx 20 times for delivery status...every time they said my is on high priority and they assured me for next day delivery but product was not delivered.

Ridiculous service by amazon... i will never trust on amazon.
Order#[protected]

Can some one please brief me on below

HHDF[protected] / BILLDKAMAZONSELLERSE[protected]/11/2016 60, 000.00

My bank account got hacked 2 days back

can someone please help me on "HHDF[protected]" how to fetch details with amazon.

I have checked with amazon they were unable to find any data with above. I have researched in google regarding the same but it clearly says transaction with amazon. can some one please help me on this

FOLLOWING NEEDS YOUR IMMEDIATE ATTENTION

I HAVE RETURNED THE ITEM LONG BACK BUT STILL DID NOT RECEIVE THE REFUND IN BANK ACCOUNT
SHARED.
THE RETURN PICK UP IS ALREADY DONE.
PLEASE REFUND Rs 556 /- IMMEDIATELY

WHY WHY SO PATHETIC REFUND SYSTEM ???????? FLIPKART HAS SUCH A GOOD REFUND SYSTEM
WHY AMAZON IS SO LATE IN REFUNDING ???????????????
PLEASE REFUND Rs 556 /- IMMEDIATELY

ELSE I WILL GO TO CONSUMER FORUM AND GET THIS ISSUE RESOLVED

Order Details
Ordered on 8 July 2016 Order#[protected]
Invoice
Shipping Address

ABHIRUP BHATTACHARJEE
BELEGHATA C.I.T BUILDINGS OLD BLOCK 9B FLAT 30 and 34
KOLKATA, WEST BENGAL 700010
India

Payment Method
Cash on Delivery (COD)
Order Summary
Item(s) Subtotal:
556.00
Shipping:
0.00
Total:
556.00
Grand Total:
556.00
Return started
Your refund will be processed when we receive your item.
CAT Cracker Quantitative Aptitude
K.R. Gupta
Sold by: R K Books
556.00

This email is to inform you about my recent experience with amazon India. I am a long term customer of amazon India and have purchased many product from amazon India. The experience I had this time was worst. Let me explain the experience I had, First I ordered the Kenstar Hot Spring KGS06W5M-GDE 6-Litre 2000 Watt Storage Water Heater on 28th October and it showed that I will get the delivery on 7th Nov, I was pretty fine with that. After I placed the order I read some reviews that amazon delivers a 3 star power saving rating whereas it is mentioned in the website as 5 star power saving rating, i was quite concerned and I contacted amazon chat support and shared my concern, I was assured that I would receive 5 star power saving rating and I need not worry. Then on 4th Nov morning I received a message that the my delivery would arrive today with a contact number as [protected], but no one called me till 4PM, I called on that number and a person told he would come and took my address but no one called or came to my house and send a mail on the next day that I was not present at my address. I was amazed to see that, I contacted amazon call and someone told that it was a mistake and amazon sends false sms by mistake and harsh customer. He told that the package will be delivered the next day. I again waited the whole day, contacted support and this time they said that it will arrive by today. He assured me 100%, I confirmed with him on phone. No one came, I again contacted amazon support. the same lines get repeated by them, I was sick and tired of this kind of service. Today in the morning I again received a sms about delivery today with another contact number as [protected], when I called this number, it says that this is incorrect. I contacted amazon support and they told I need not worry I will receive it by today or tomorrow. Finally at 2 15PM I got the product, then I opened the pack and to my frustration found a 3 star power saving rating geyser inside. I am a customer of amazon from a long time previously also I faced minor problems like my ORDER #[protected] is still expected to be delivered on 27 August 2016, sounds sarcastic. I would never go for amazon from now on, it might not be of much worry to amazon if a single customer is not a part of it, but it will be if this kind of service continues and you will loose many like me, your support and courier are the worst and just say the same copied lines. The worst experience ever. I have attached all the voice recording and the chat scripts with amazon in this email. Next I will post this in twitter Facebook and then go to consumer forum for harassment.

I had ordered a shoes from from amazon.in on 10th of november . and also canceled the order due to some of the un avoidable circumstance regardeing the currency i had also made the payment trough my debit cad and till now they have not refund my money and while contacting to them they only say that they have crdited the refund money in my account but it has not been credited till now . please look on to thos matter as soon as possible . my order id is[protected]

Sir,
On[protected], I ordered one Morphy Richards 1.5 lt. Tea maker vide order number[protected] . On[protected], the item was dispatched & estimated delivery was fixed on[protected] as per your SMS). On[protected], I received a SMS stating that the said item was out of delivery & would be arriving on that same day. Immediately, after a minute, I received a SMS from your side stating that the item has been returned to the seller because it was refused at the time of delivery. I am unable to understand how this happened as neither any delivery person came to our place nor were we contacted over telephone. As a result, there arises no question of refusing the item from our side. Kindly take the matter into your immediate attention & resend the item if possible.