Amazon India Complaints & Reviews

I purchased MOTO G4+ during standard chartered card promotion period of 9th to 11th July 2016, and I was to get cash back latest by 08th Oct 2016. However till now the Cashback is not credited to my account.

I have emails from customer care executives confirming that I am eligible for the offer, and also before placing the order I had a call with their customer care team specifically confirming the cashback offer, and the team promised that I am eligible for cash back, now they are denying that the product I have purchased is not eligible for cashback.

Below is link for cash back offer page:

http://www.amazon.in/b/?_encoding=UTF8&camp=3626&creative=24790&linkCode=ur2&nod...⇄

Need your help to get the cashback as these online player are making false promises to innocent customers.

I can send the emails

I have placed an order through amazon.in on 19th November but i have not received the order till yet.I made only transaction neither i have received my refund or my product.
Totally fraud.

I have communicated many times in Amazon.in many times but no response from their side

I want my refund to be iniated in within 24 hours
ORDER #[protected]

My refund not received my order was cancell my order no #[protected] was amount not refund my mobile no has [protected] my name is Qadir Ansari

Hi,

I have ordered my phone on 16th on that day there was an issue with the payment, i contacted amazon chat department and they said make the payment once again, i did, now the money has been deducted twice, i had talked to the agents on chat supervisors on chat because i am not in India i can't call them. but still i have not received any sought of refund. every one is sending me an email or promising the dates on chats. Starting from 22nd November then 26th then 30 now today Himanshu is saying 2nd dec. Is it the way you people crook us.

It's my money i need it anyhow and there is no forum who can help in this.These online sellers are crooking India.

I have amazon.in account with [protected]@gmail.com.
I purchased a gift card from amazon Of Rs.2000. Then I ordered Mi max mobile of Rs. 15000, order was successfully placed. But immediately I received mail that your account is close and you will get the refund. I had receive gift card refund of Rs. 2000 in my amazon account. And Rs.13000 in my bank account.
But now I am unable to access my account, and i have Rs. 2000 balance in my amazon account.
I already contacted many times to amazon customer service. I had receive email from account specialist, and they just said your account is close by amazon. They are not saying anything about my gift card balance.
I want my gift card balance refund into my bank account. If not possible please unblock my account for sometime so that I can place order with gift card balance.

I bought an iPhone 7 from Amazon.in on October 01, 2016 when Amazon had an offer that the customer will get Amazon Gift Card worth INR 8000 along with HDFC Bank credit card cashback of INR 11000. They clearly mentioned the HDFC cashback will happen by January 05, 2017 however there was no information about Amazon gift card of INR 8000.
When I tried to get in touch with Amazon, I was told that I will get my gift vouchers of INR 8000 by Nov 30. Even on Nov 30 I did not receive anything. Upon contacting Amazon, I was not offered any help and they again sent me a mail stating that I will get the Gift card by Nov 30.
Late in the evening I finally got an e-mail that I will now get my vouchers by December 31, 2016.
Its been 2 months already since I bought the phone and they haven't given the gift card. Now they are again saying that it will take another month. Amazon did this false commitment to increase their sales of iPhone. They don't have any intentions of giving the vouchers to customers.
I have 2 e-mails from Amazon committing that I will get the vouchers by Nov 30 (screenshot attached) and still they are not giving.
Somebody please contact me so that I can file a legal suit against Amazon for not giving the vouchers for 2 months and now again asking for 1 more month.
Amazon has done this fraud and I am sure they must be doing this with all the customers who bought iPhone 7 during that offer. Amazon saved all this gift card money by showing the fraud gift card messages to customers.
Regards
Abhishek Charan
+91-[protected]
[protected]@abhiishek.com

It's been above 15days that I returned my iPhone. And I didn't get the refund yet. I have contacted customer service a several times and each time the guys answered saying the refund is initiated and I will get it within 2-4days. Today right now I contacted the customer service again and found out that the refund hasn't been initiated yet. So please look into the matter and solve it as soon as possible.

ORDER #[protected]

Amazon India have noticed gets involved in cheating customers by not providing the cash back promised on Super Value Day Purchase. They do not pay and then if some customer does not complain or ask for it they let it go. I have noticed this a number of times happen already. When you do call and ask them they will behave rude and mis guide you . The customer service team does not care a damn. I called them to check for my cash back which wasnt credited from a Super Value Day purchase of 1st Sept and they told me to wait for 90 days. I told them today being 30th nov, 90 days are already up, they stated that it is still 1.5 hr to go before end of day for them and to wait and until then they will not do anything. This is utterly ridiculous. I complained to the escalation team and spoke to a lady called Salaija. She kept me on the phone for over 30 mins and told me after than she cannot do anything about i and she will have to get it escalated with another team. I was so furious and I told her that this is not the way to deal professionally to which she stated I am happy to complain wherever I wanted. This is how they behave. Basically they know there is no one regulating them so they can behave the way they want. I have instances where the customer service person just exits the chat room while you are still chatting for an answer. Again this is very much an Amazon India issue and not Amazon from other countries. If they have even little shame left then they will give me my entire promotional cash back I am entitled to.

Dear Sir,
I have ordered Lee Marc Pant Size-32 under order No[protected]-5211510 dtd.18.10.2016 & received the material on dt.22.10.2016. Such material was weared after length tailoring and found that size was 34. So it was loose to wear (Waist).
I would therefore request you kindly replace the same at the earliest.

Thanks
Sanatan Nayak
Mob: [protected]
Ranihat Malisahi, Cuttack-753001 (Odisha)

I had placed 1 orders. Order #[protected] and . the tops when delivered, I was shocked with the quality of the products. Products were in no way anywhere as per item description. I placed return request on the same day. Nov. 21, 2016 was return pickup scheduled for Order. The pickup was never done for either of the tops. made numerous call to Amazon and was promised pickup will happen soon and they will raise complaint to Nilofar supervisor and team of Amazon. Nov. 30, ...but they are not taking suitable action and

I Was Received 5-6 Orders. and was shipped 3 Orders... 2 Order was delivered and One Order was returned to me. I want to know about my payment for 2 Delivered Orders. After Process the orders you guys are Deleted my seller account without any Reason Clarification. I have contacted too much time with email but i don't know why you guys not responding to me. Now Its Over... my father in law is Advocate and he have make all the Documents Against Amazon.. i am going to File Fraud case against your company in Civil Court. you will Receive the Legal Notice Very Soon.
Its my Final Email and i want to know about my 2 Delivered Orders that have delivered to customer. You need to reply within 48-72 Hrs with all Resolution or Make Ready to you for Visit in Civil Court.

ORDER DETAILS:
1. Order ID:[protected]
2. Order ID:[protected]
3. Order ID:[protected]
4. Order ID:[protected]
5. Order ID:[protected]

PLEASE FIND THE ORDER DETAILS AND VERIFY MY 2 DELIVERED ORDER AND TELL ME WHEN I WILL RECEIVE THE PAYMENT FOR 2 PCS DELIVERED ORDERS IN MY ACCOUNT OR FACE COURT NOTICE.
YOU HAVE TO REPLY WITHIN 72 HOURS.
FIND THE ATTACHED SCREENSHOT AS ORDER PROOF...

Thanks
Contact Number: [protected]
USER ID: [protected]@gmail.com

Amazon is a fake site with worst customer service they are holding my account for no reason and also not providing me the refund .i will elaborate what happened exactly i have ordered a phone on amazon.in when the time i order it was succesfull after one min got an SMS providing your order is cancelled and i used my debit card to book that now 8999 isnt refunded which i had used for it

I had placed 2 orders. Order #[protected] and Order #[protected]. Both the tops when delivered, I was shocked with the quality of the products. Products were in no way anywhere as per item description. I placed return request on the same day. Nov. 21, 2016 was return pickup scheduled for Order #[protected] and Nov. 23, 2016 was return pickup scheduled for Order #[protected]. The pickup was never done for either of the tops. made numerous call to Amazon and was promised pickup will happen soon and they will raise complaint to Transport team of Amazon. Nov. 26, 2016 i called Amazon who said they will arrange a pickup for Nov. 28, 2016. Today, Nov. 29, 2016 i call to say that pickup not done, they tell me to wait for another 4 business days and complaint will be raised again.

whats wrong with Amazon? they started from being to best and now they have become worst. worst customer service agents who dont even know how to talk to customers. all they say is that they need pickup to be done to process refund. not doing pickup neither processing refund.

Highly dissatisfied.

It have been 10days the refund payment was not done. Still now I didnt get my money.and after all my account is bolded. I don't no why u holded my account..And I'm requesting you to refund my money and in gold my account.
Just repay my cash as soon as possible.. make it today
Now I'm afraid to buy any products from Amazon .due to this problem.
.

I placed an order for water storage heater vide I'd no[protected]. The item was despatched on 12 th nov 2016 and intimated date of delivery at Bhubaneswar at my residence was 24th nov. I made the payment in full. On 24 th I received a message from the courier Gati that the item was out for delivery and cell no and name of delivery boy was also given. When nobody turned up till evening I rang up the fellow. He said the vehicle broke down and the delivery will be done next day. But immediately after that a message came that attempted delivery by the courier had failed as I requested for postponement. I immediately wrote to Amazon through facebook that this was false. They said they will check up. Next day I complained to Amazon through their chat option that the delivery boys are reluctant to make such deliveries due to the size of package. They again assured that delivery will be done in 24 hrs. Delivery did not happen on 26th. So again through chat option I informed Amazon. Again assurance that delivery will be done within 24 to 48 hrs. On 28th I get a message that delivery is returned due to one of several reasons. Refund will be after 3 days of receipt of the material.
My money is blocked, my efforts gone waste, my product is no where to be seen. At every stage I kept Amazon informed but no action was taken to set things right.

I ordered this item in september from your website
i didnot receive this item then i cancelled the product a month back
i didnot receive the refund also
kindly address the issue

Dear Amazon team,
I really regret with you that I ordered a Samsung evo 16gb class 10 hdhc card from your website and made online payment but you didn't delivered it to me yet you message me that you successfully delivered it to me.sir I didn't get any kind of ordered I didn't know who delivered it to me but I dear didn't get it.sir please provide my stuff to me or return my money.
Thank you
SANJAY KAWDEY

It is regarding my GC (Gift Card) order id: ORDER #[protected]. I placed it on 25th Nov 216. I didn't get it in said 15 mins time (i waited till 1+ hour). I needed to purchase Moto G http://www.amazon.in/Moto-G-Turbo-Black-16GB/dp/B019BH7V0O?ie=UTF8&psc=1&redirec...⇄

I called Customer Care and they said there was some problem causing delay. At the same time, timer on Moto G Product page was ticking for next day delivery. I asked customer rep for cancellation of my GC. Rep said that as GC processing was in between, I can cancel it once it's done. After around two hours, when GC was created, I was not able to cancel at my end. I called customer service again and rep promised that she has canceled it from back-end and I'd get my money back in my credit card account in 72 hours. I placed Moto G order of worth 9745/- with my debit card

Today I called customer care and they said they can't do anything about it. She said that she DID see that promise was made regarding refund by Amazon on 25th but she admitted that it was FALSE PROMISE.

On facebook also they are just apologizing about it, calling it as miscommunication, but not sending my money back.
I'm simply asking for my refund as I don't have any plans to use GC now and need my money back as I have to pay my credit card bill and right now for a 9.5K product I have paid 19K Rs.

I was cross checking the order amount with invoice that time courier boy misbehaved with me hence i rejected my order.

Please look into this matter.

Regards,

Pratap Bhavihalli

Hi,
I have buy a Redmi Note 3 mobile phone from amazon app, but mobile functionality is not working proper. i have raise a request on app for replacement but not received yet

Order Details.
Order#[protected]
Xiaomi Redmi Note 3 (Dark Grey, 32GB)
Sold by: Gabbardeals