Amazon India Complaints & Reviews

Hello,

I had placed an order with amazon for value of 20, 000 inr, with next business day delivery. After successive contacts to customer care through chat & phone, here is the latest status.

12/1 11 am: product displayed on amazon site with guaranteed delivery 12/2 8 pm (Product value 20k inr)
12/1 12:30 am : order submitted, and received “congratulatory” message (After repeated “payment failure” errors!, not amazon’s fault i guess) paid 20k to amazon for the product.
12/1 7 pm : contacted customer care on chat support, to confirm if product will be available next day
12/2 4 pm : received the 1st lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/2 : at the designated 8 pm, no update
12/2 8 pm : received the 2nd lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/2 8 pm : contacted customer care on toll-free, only to hear that the product will be delivered today without fail!
12/3 4 pm : received an automated call, asking if the product is delivered, or change the delivery date. Respectfully requested to deliver next available slot.
12/3 6 pm : received the 3rd lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/4 10 am (After 2 full days, since amazon is supposed to be working on saturday as well) : contacted customer care only to know that the product cannot be delivered due to whatever their reasons were! “customer service leadership team” asked me to cancel the order, and wait for 5-10 days to get a refund. Also, suggested to place another order for the same product, and wait for another 3 – xx days, to hear such an answer.
With all due respect,
• i never asked for the product to be delivered the next day.
• i paid for the product in advance
• i have deposited 20k to amazon, without anything in return
• i have to wait for another 5 – 10 business days to get my money back
• i have to pay for another phone out of my pocket, and pray for it to be delivered

Order details :
Order #[protected]

Product ordered : apple iphone 5s for rs. 20, 489.00

Request you to consider this as a formal complaint, and get these over-rated e-tailers to books!

Regards,
Sandeep

Hi

The amount of rs 530 got deducted from my savings account, though i have placed the order again.

Please refund the amount. I have message of bank showing deduction of same amount twice towards diaper purchase

Regards

Show quoted text

This was the message i received from amazon

Payment declined
Order #[protected]
Hello shivani,
We're writing to let you know that the payment for the item listed below has been declined. Please revise your payment details or select an alternative payment method within 1 day of receiving this email, failing which we would consider this order cancelled*.

When i was purchasing mobile phone from amazon they were levying delivery charges on every product in amazon rs 100 for delivery no free delivery in website and they were misleading customers not to purchase products in amazon so they made only limited stocks if we try to purchase item no stock available and they were playing with public and they were very idiotic psycology and made each customer a bluff and customers were becoming frustrated to choose products in amazon and very hope less and worst behavior of amazon chat agents. They wer trying to play games and making customers bluff. Without having stock they were demanding customer to purchase.

Without any stock how to purchase. They cant understand simple thing

I have purchased a Samsung LED Smart curved 40 inches tv model no UA40KU6300UHD from Amazon.in through order no 403-[protected].In the product detail free installation and one year warranty is promised. The said tv is delivered to me on 08.11.16. I contacted Samsunng for installation .But they refused free installation and warranty telling me the product is of foreign make. I repeatedly request Amazon.in for resolving the issue. Every time they communicated me to wait. Please show me the way to resolve the issue.

Please be informed that I had bought clothing drying stand from Amazon online on 27th Oct, I didn't like the quality of the product hence I requested them to provide the refund however seller had denied it.

When I bought the product no time limit for replacement/return was provided, neither it was mentioned that buyer need to arrange courier in case of return.

I was told that the return time was till 5th Nov hence I can not claim refund now and need to bare with it. I raised the refund request on 8th of Nov.
I had escalated to so many levels but they don't want listen seems.

Here is the order#ORDER #[protected]

I have purchased mobile hand set moto g4+ on 09.08.2016 with SBI debit card .Order no.[protected] which was delivered on 14.08.2016. 10% cash back offered at that time was not received till adte. we have contacted so many times customer care, but no effect. I have no option left other than approaching consumer forum or Finance Ministry. Please solve the problem immediately.
Thanks & regards
V.NARSAIAH
MOBILE.NO.[protected]

Hi guys. My name is Gaurav bisht. I have ordered iphone 5s 16gb on 12 Nov. Before purchasing iphone i had consulted 3-4 amazon executives regarding any promotion code or cashback. They all said that i will be surely getting 15% as cashback i.e 15% of 20499 = 3075. They calculated like this and told very confidently that there was no need to worry about and under their guidance (misguidance later) i ordered my iphone. They also told that i will be getting confirmation cashback mail in 2-3 days and the cashback amount will be given after 3 months. Till 4 days i didnot received anything so i decided to chat again with amazon executives. Again i was informed that i will be surely getting confirmation of cashback in next 2 days. Like this till today they keep misguiding me and today i came to know that there were no cashback offer on the product i have purchased. Now guys why i am concerned about this matter because its not the fault of one executive its the bunch of executives who deceived me from past 20 days and the way they chat with me sounds so confident. They gave me surety that i will get the cashback and ask me not to worry about !! Now today they are informing me(and that too i started to ask ) that the product i have purchased has not cashback offer when i can not return the product!! Nice Job amazon. I am an old customer of amazon but from now i have to think twice before ordering a product because their customer support is worst !! I have one chat transcript with an executive ans i am attaching that below and you will find a series of misguidance and deceiving chats with another executives if you dig into the matter.

I ordered famacart tableware coffee mug borosilicate glass pack of 4, 500 ml on 2 oct 2016 for rs. 2, 697
Order no.[protected]
The delivery was completed, however, as the size of the mug was much bigger than expected, i requested for a return. We waited for 2-3 days for the item to be picked up, however, nobody came to pick up the return. Thereafter we made several complains and finally the item was picked up from our home on 15th or 16th oct 2016.
Since, i did not receive the refund till 1 dec 2016, i got in touch with the customer care. They informed me that the return was cancelled. When i said that the return was not cancelled, rather it was duly picked up from home, they asked me to provide a return slip as an evidence. Unfortunately, i do not have the slip. I think the courier person never gave me the acknowledgement slip.in absence of the slip amazon is refusing to process the refund.
I asked them to investigate the matter with the courier agency. However, there is no help forthcoming. I have been cheated.
There seems to be a fraud committed by the courier agency who picked up my item and intentionally did not provide me the acknowledgement slip with an intention of defrauding me. The courier agency instead updated the record as pick up cancelled. I think they are trying to defraud innocent customers who do not know the process of returns. If some one forgets to ask for the pick up acknowledgement, then they swindle the returned item and update the courier record as return cancelled.
I want amazon to kindly investigate the action of their courier partner - ats courier who was responsible for the pick up. This type of fraudulent activity has to be stopped otherwise innocent customers like me will suffer. I want amazon to kindly refund my money which is now due for more than 45 days.

I returned intex cloud jewel smartphone two times in that case near 2 months has passed but i not get satisfied smartphone from Amazon . But after that Amazon assured me that they will refund me and now they don't have done any refund & sending me BS msgs like your refund comleted etc etc but they don't provide any approved document regarding refund because they totally cheat me about my 5500 rupees are wasted
I am frustrated & helpless

Bank are saying there is no refund seeing and Amazon playing with our emotions

What i can do

I beg u it's my hard earn money ..just because your poor customer services I am suffering..

The phone is only two months pls it was half as ever melting with some sound

The MI services asked me to contact Amazon and you to even help I am soo dissatisfied..

Can anyone do a miracle told to help me ..read MI note 3 .. very bad ..amazon is following it ..
I thought the only ppl care for their customers..
If I really care to solve my issue call me 9y77090221

I am gonna Wright to complains team.. consumer court .and grievance.

I procured a Lipton Darjeeling Tea 500gms vide order No[protected] dated 16 Nov 2016 at Rs 3200/-. The cost is far in excess to the market price. It four times the market price.
Please Clarify.

Col AR Patil
729, RC Nagar, Stage 2
Belgaum 590006
Mob: [protected]

We purchased Sanyo 49" TV in the month of August 2016.
As per the advertisement in the Times of India and other dailies they are supposed to offer goibibo.com GOCASH offer of Rs.15000/- for the customers who purchased during the offer time.
I had sent around 10 reminders to the customer service department on the above but no any action been taken to resolve the issue in the last 4 months. It is really frustrating to deal with customer care as multiple teams are handling the case and the response to the mails are very standard.
Amazon should have direct escalation chart/mail id of the people so that customers who are facing major problems can be taken and addressed timely.
Hope some action would be taken to resolve the above issue.

I was purchasing satisfactorily so far.
today i placed the above order. to my surprise i found rs 499 added as some membership. I am going to accept it only if it is delivered for Rs 599/-
i tried my level best to cancel that invoice of rs 499 as some prime membership. it is not allowing.
please do not do any such thing. if so cancel it altogether.
i am a heart patient. take apple cide vinegar for heart complaints. i was embarassed a lot to day. my health not permitting any such embarassement. you can cancel today's order altogether and stop amazon purchases once for all.
i like to deal with you only if my peace of mind is not disturbed
thanks
madhusoodan advocate mangalore

Shelly single bed forzza make was ordered to amazon india and r eceived in 3rd week of nov 16 and boxes opened by co carpentor mr sharma under instruction of mr rajiv kapoor mob [protected] pune representative. When boxes opened right and left flanks 6 ft long found broken and we send photos to rajiv. Now this needs replacement of goods hence we are lodging complaints.
Buyer:sharad karawade mob [protected]
Invoice no :forzza/inv/2949/16-17 dt 8 nov 16
Supplier ref[protected]
Despatch docement[protected] pl do the needful immediatly

Refer to the trail mail i have ordered the lenovo z2 plus from amazon on october 12, 2016, and after unboxing the same i find that charging cable and charger is missing in box. Then i have given request for replacement for same but unfortunately the replacement was reschedule again and again after that i called customer care again then said they will provide with with refund of same and on october 19, 2016, the incomplete article was picked from my home under tracking id [protected] as per scanned copy attached for your reference and after continuously calling and mailing the amazon customer care they are denying that they haven't received the article till date and they are questioning me as culprit and saying i haven't send the article back as it is rescheduling again and again for pick up.

Please help me out to resolve this matter as i am been chasing for same from last one month.


Thanks & regards
Himanshu arora
Hand phone-: [protected]
E-mail -: [protected]@yahoo.com
[protected]@gmail.com
[protected]@aol.com
[protected]@hotmail.com
Skype id -: himanshuarora20

I purchased 550 w mixer and juicer maharaja company from amazon web site but i received 450 w. And this is not 1st time with me.

Order details

Ordered on 28 november 2016 order#[protected]

Invoice
Shipping address
Vikas bishnoi
Mahindra comviva
A-26, omega centre, info city, sec - 34 gurgaon
Gurgaon, haryana 122001
India
Payment method
Cash on delivery (Cod). We accept all valid notes, including newly introduced inr 500 and 2, 000. Also, card on delivery subject to availability of device.
Order summary
Item (S) subtotal: 1, 799.00
Shipping: 110.00
Total: 1, 909.00
Grand total: 1, 909.00
Delivered yesterday
Package was handed directly to customer
Track package

Maharaja whiteline mark 1 happiness 550-watt juicer mixer grinder (White and red)
Sold by: jkcshop product question? Ask seller
1, 799.00

Dear sir/madam

I purchased one usb car charger order id:[protected]
Item: usb car charger port steam mini ultrasonic humidifier 180 degree rotation dc 12 v aromatherapy essential oil diffuser aroma air purifier fresher fog mist maker fogger spray.
Qty: 1 why should i self return the product and who will bear courier charges, also product is not working properly my money was wasted in this product and now i will bear courier charges also this is disgusting kindly make my refund and pick my usb device by your delivery person. Kindly arrange pickup of product and refund my money otherwise i never bought from this site.

I had odered a casio edfice watch worth rs.8495, but i had received a box with no product inside. I had conacted amazon customer care immediately.. First they gave me assurance that my money is safe.
But it has been so many days, i had called and mailed so many times to amazon giving all the facts in detail... But they are dening to issue the refund...
The executives are not able to solve my problem and they are also not transfering my call to the respective team who deals with such cases (According to them).. I am really frustated..
Oder id is[protected]

I Purchased a mobile on amazon through cash on delivery but I returned this due to some reason and i want refund money in my account and aslo provided complete details of my account to amazon.
But one month passed i dont recieve my Money back.
Five times contact the amazon customer service but dont give me solid solution and also contact the bank customer service but no solution.
I need my money back so please help me and solve this problem

I received a november 23rd billing for amazon prime membership of $100.37 on my credit card statement.
I did not request or authorize membership.

Why and how did this happen?

Membership has been cancelled and payment withheld.

I would have phoned but nowhere could i find a number for customer service or any other amazon contact for that matter. Is amazon trying to hide contact information?

Please cancel this charge and send notification of cancellation to [protected]@aol.com.