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Amazon India Complaints & Reviews

www.amazon.in

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Updated: Nov 18, 2025

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Amazon India reviews & complaints page 811

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Address: Patna, Bihar, 800013

Bought HTC Desire 626G+8GB (Blue Lagoon) via order number[protected] on 29th Oct. Have been trying to fulfil return formalities through sites, since 30th, have sent several mails to the customer care link provided with the mail, but to no avail. There is no response as of yet. Have called customer care also, where it took my number and told that they will call back, which they never did. Now, that I am trying to check for any progress in this regard, it shows the date of return has expired... Feeling like cheated... The phone I received is not what i ordered, it seems refurbished... Kindly respond, ASAP @ [protected], [protected]; [protected]@gmail.com. Expecting early redressal ...

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Y

Yogita Sheth

from Akola, Maharashtra

Nov 8, 2016

Hi

I requested for return pickup of order ORDER #[protected], on Oct 22.

I called customer care almost every alternate day asking for status.

But no reply.

No one come or called me since Oct 22 for return pickup

Please check

Yogita
[protected]

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Address: New Delhi, Delhi, 110005

Website: www.amazon.in

I am very surprised at the service from amazon. i was ordered a moto g plus 4th gen black 32 gb phone vide order no.[protected] on 27th oct-2016 and delivery was estimated on 3rd nov. 2016 but my happiness vanished with the service of amazon. they didn't make sincere efforts to deliver my product and canceled it without my consent. despite their fault of canceling my order they are not ready to provide me the phone. without getting my consent they proceed to refund the paid amount, during my conversation with amazon customer care i asked them to provide me the mobile phone and not refund the amount. the worst part is they are not even ready to lodge a complaint for my grievance and now after the price is increased they want me to order again at the current price, despite the fault from their end. they come up with lame excuses that the product might have been damaged in transit etc.. very disappointed with the company of such repute with this cheap service. hope they realize the mistake and provide a solution.

+1 photos

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lkcochran09

Nov 8, 2016

I placed an order on Amazon.com for a IPhone 6plus adaptor. I never received the item nor does it show up on my recent orders but I was billed $16.06 on a credit card for the item.

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Address: Thiruvananthapuram, Kerala, 695043

Offer violation : Order #[protected], placed on 21 September 2016

With this order there was an offer, which was a Samsung headset. As per the offer the coupon codes to claim it should be sent to the buyers by 31st October 2016. But there are no communication regarding the same from Amazon or the seller till now. The main issue they are pointing out is 'Promotion Team is not responding', is that our problem !!

I am contacting the customer care since last two weeks to resolve this issue, but I never got a proper answer. Promises are made every day but nothing happens.

+7 photos

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Address: Pune, Maharashtra, 412114

Website: Amazon.in

Order a mens Jersey, Amazon have no information where it is. Seller says it have been shipped from them and Amazon don't know about it. And customer care only says what is visible to me on app. They don't even refund money on time. Have past experience for the same about 2 product. Never disappointed by anything else than this application. Please don't go for Amazon, if you need something on time, because they are never on time.

Have contacted customer care service more than 5times, but they don't have any information about the product.

Order number:[protected]

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Dear all,

Order #[protected],[protected]
The billing department confirms the cancelled order but fails to refund the money after 1 month.
Till now I have not been refunded.

Please refund the money.

Thanks and regards,
Somnath Dawn

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Address: 500056

Website: Amazon. In

Pathetic service from Amazon. I was delighted to order (order no.[protected] a TV during festive season and my happiness vanished with the service of Amazon. They didn't make sincere efforts to deliver my product and canceled it without my consent. My promise to my family to buy a TV blew up with the worst service from Amazon. Despite their fault of canceling my order they are not ready to replace one. The worst part is they are not even ready to lodge a complaint for my grievance and now after the price is increased they want me to order again at the current price, despite the fault from their end. They come up with lame excuses that the product might have been damaged in transit etc.. Very disappointed with the company of such repute with this cheap service. Hope they realize the mistake and provide a solution.

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R

Rajesh Gunduka

Nov 9, 2016

You faced this issue for product,
I have faced it for 3 products this diwali,
disappointed diwali, because of amazon,
I was having more trust on Amazon then flipkart,
Now, this would be the last order from my end,

You can check out the chat:
Idiots all around the Amazon,
i will make more proofs to ruined there life,

Chat:

Me: Hello amazon,
Please provide me the valid reason for not delivering my product on time
WalletKing Camel Brown Genuine Leather Casual Belt for Men ( Size: 36" )
You are now connected to Keerthi from Amazon.in
Keerthi: Hello, my name is Keerthi.
I will be there to help you.
Me: Okay,
hope you help
Keerthi: Yes I'm sorry for the inconvenience happen to you.
I have checked it for you that the product have been moving to the seller.
Me: Y?
Keerthi: In this case I'm sorry to say that the product will not be delivered to you in this case I will help you in the refund for the product and I request you to please reorder for the product again.
Me: I dont want refund
I need product
I have paid money for it
Keerthi: I can understand your concern can you please give me 2-3 minutes so I can check it for you that can you do the replacement for you?
Me: Replacement is the next topic,
first tell me..
the valid reason for not delivering my product on time???
Keerthi: I have checked it for you that the product have been out of delivery for 1st of November and on 3rd of November and it have delivery attempt for the product.
Me: Its fine,
tell me the reason for not delivering it to me?
Keerthi: As per the policy the delivery can be attempted only for two times in this case the product will be marked as undeliverable and it will return to the seller.
Me: On last Saturday, It was write on your website, That it will be delivered by Monday,
on the next day, it went to undelivered state,
this was ridiculous,
Yes you are right,
tell me the reason,
you are getting my question keerthi?
or shall i repeat it again?
Keerthi: Yes I can understand your concern have you received any call or message regarding the delivered.
Me: No
i didn't received any call or msg,
if i would received,
i would have personally called the courier guy, ...
now, this would be the 5 time i am repeating the question,
tell the valid reason for not delivering the product on time,
?
Keerthi: Yes I have explained you already that the delivery have been attempted twise in this case the product is returning to the seller in this case we can issue you only the refund of the product.
Me: This is the 6th time ia ma asking,
as per you,
delivery are attempted,
so tell me y it was not successfull???
is it my fault?
If you are not able to answer my question,
then tell me
Keerthi: I have explained it to you that pick have be attempted for you in this case I request you to please update your number then we will be able to inform you about the delivery of the product.
Me: I have a valid and working number updated by me, ,
is this the reason??
that i didn't pick up??
please be specific with your answer..
then i will move ahead with next question
Keerthi: I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Thank you for contacting Amazon.
Keerthi from Amazon.in has left the conversation

TV unit ordered from Amazon was not delivered and canceled it without my consent - Comment #2594545 - Image #0

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Address: Thane, Maharashtra, 421302

Website: www.amazon.in

I ordered Lenovo Yoga Tab 3 for personal use and from amazon website .In description they have mentioned that product has 8 mega pixel camera with flash light I have also attached description image. But product which I have received do not have flash light also product is not properly functioning and charger is missing so I have requested for refund but they refused. Mentioning that we do not have refund policy and also ask me to go lenovo service center but it is not possible for me to go because of my hectic schedule if It was possible in that case I will never buy product from amazon but will prefer to buy from local shop. Customer Service also told me that for charger missing he can provide me 150 rs gift card but product charger defiantly will cost more. I did not get any proper resolution thats why I am registering this complain

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Address: 600096

Website: amazon.in

I bought a Motorola mobile which i received on 6th November 2016 I was facing heating issue then the escalation desk informed me to contact service centre and they will provide a letter then we will return but when i visited to service centre of Motorola they refused to provide any letter and the Motorola service centre told you can return the Mobile in 10 days but now amazon India is refusing we will not return . My Email ID is [protected]@yahoo.com

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Address: 403401

Website: Www.amazon.in

I had placed an order on amazon a week back and tracking it almost every day. On the day of delivery the delivery guy called up asking for the address. After one hour I called him back asking for the order the guy started yelling at me that he will not come so far and that the company does not provide him for the petrol charges. I requested him but he said he will not deliver. Again the same guy called the same day evening again asked for the address. And told he is coming but never came. When I called back he did not answer. Now when I track the order on my account it shows return request accepted but I have not requested for any return. This is very cheap

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Nov 07, 2016

Updated by Raisa shaikh [protected] order ID Raisa Shaikh

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Address: 400074

Amazon transportation service is the worst service I have seen ever. I purchased a Royal peacock wall clock on 26th October 2016 and its delivery should be expected on or before 2nd Nov 2016 but because of Amazon's fast and ferious courier services I have not received my parcel yet means till 7th Nov 2016.
Already my parcel late by 5 days and every time I called to customer care service they are just giving me assurance that my parcel will be deliver by tomorrow. Like that 5 tomorrows already gone.
God knows when their tomorrow will come. In hope by 8th Nov they will deliver my parcel

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Address: 500072

Website: Amazon.in

Dear Sir
I have ordered for TBZ Tempered Glass Screen protector for Micromax canvas Q417 Mega 4G on 05-10-16 vide order No:[protected], the same item was delivered on 20-10-16, but it was damaged, so i requested for return of the same item. Item was picked up by the company representative on 22-10-16, with tracking No:[protected], until now the refund was not done. I request your good self to kindly refund the amount to my account immediately.

With regards
Sandhya Rani

[protected]@yahoo.com

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Address: 400063

Iam prime member of amazon.in from 2 months but from last ten days amazon stop my all orders cash on delivery and my pincode is 400063 all amazon fullfield item available at my location and also available on cash on delivery so...why amazon stop my COD... Please take action on amazon... because he is cheater
And main thing is that iam regular customer of amazon...iam not expect this from amazon
My email id is- Parab.[protected]@gmail.com

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Address: 400086

Website: Amazon

Plz my fast delivery...
Because...
This is a very important...
So plz fast tommarow
Plz fast
Plz fast...
Plz fast...
Plz fast . . ...
Plz fast ...plzzzzz fast ... ...plz fast ...plz fast...faststes my delivery in tommarow...
...because is very important...

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Address: 122017

Website: amazon.in

Happy Kids Classic Vintage Ride was ordered by me. however as i wanted to cancel the order, on having called the toll free no the cancellation/return was told to me as having gotten registered. and the refund was told will be processed once the item reaches the seller.

On having called again when the item reached my friend place for delivery, i again called toll free no to be informed that you should refuse to receive it and then it will be processed for refund .On item having been received my friend to whose place i had sent it informed that they had cancelled it, however she was told by the courier boy to keep it and that separate team will pick it up.

Now as 5 days have passed and no message has been received for pick up of returned item or refund i logged in to their official site to check the cancellation status and was shocked to see there was no such marking as item having been cancelled

Also, as i tried to cancell the item the following message was thrown

"For safety reasons, items that use flammable liquids or gases cannot be returned to Amazon.in. "

I do not understand why

1) a company who claims to have excellent return policy, has onphone taken my requests is refusing to process my return & refurnd
When the item

2) who itself says "For safety reasons, items that use flammable liquids or gases cannot be returned to Amazon.in. " yet delivers such items for innocent kids

Will some one from amazon bother to respond???

Thanz & Regards

Minoti desai
[protected]
[protected]@rediffmail.com

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Ordered on Oct 26,[protected]-2517133)

Happy Kids Classic Vintage Ride-On Car with Remote Control (Red)
Sold by: Brunteonline Toys
Shipped: Oct 26, 2016
Quantity: 1
This item isn't eligible for return.
For safety reasons, items that use flammable liquids or gases cannot be returned to Amazon.in.
Contact Us
Continue shopping

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Address: Bangalore, Karnataka, 560055

Website: Amazon

Amazon's service has become third rate. The top management does not seem to care about the customer or the problems the customer is raising with them. I ordered an item - Kleio Cloth Potli (Black, BnB415JP-Bl) sold by Royal Deal - on 5 Oct 2016. As I was not satisfied with the quality of the item, I requested a return. The return pick up was done on 17 Oct 2016. Later I was informed by an Amazon Customer Care Executive that the item was lying with Amazon Transportation Services, Pune for THREE FULL DAYS. Three weeks have elapsed since the reverse pick up was done. The refund has not yet been made. The Amazon Customer Care executives plead helplessness saying that it is not an Amazon fulfilled order and that they have no control over such vendors. This, my friends, is what Amazon is in reality. You place the order with Amazon, you make the payment to Amazon, but when it comes to refunds, Amazon tells you to contact the seller for the refund. So, finally, it is the customer's problem. Not just this, I wrote a negative feedback on the seller's webpage on Amazon last night. Believe it or not, this morning it has been removed. The seller cannot do this, so someone within Amazon has removed it. Now why would someone within Amazon remove a negative feedback about the seller unless he/she had some stake in it? Looking at the way Amazon has been operating in the last three months, it appears that the top management has lost control over its operations. It may be wise to switch to other online marketplaces. This is not the same Amazon of even a year ago.

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D

dhakar madhav

Nov 7, 2016

Sir i have take a consumer before 12 month but my emi card is not recieve me

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Address: Bangalore, Karnataka, 560036

Website: Amazon.in

After given below responce still not received.
*****

Message From Customer Service
Hello,

Greetings from Amazon. This is Ali from Amazon's Escalation Team.

I've reviewed your query and I understand that you are concerned regarding the delivery of the order #[protected]
"AnjuShree Choice Women's Cotton Blue Printed Stitched Anarkali Kurta Kurti (Large)
AnjuShree Choice Women's Black Cotton Frill Anarkali Kurti Kurta (X-Large, Black)
AnjuShree Choice Women's Chiku Black jacket Anarkali Kurta".

I'm sorry to hear your order didn't arrive by the estimated delivery date of Friday 4 November 2016.

Our courier teams are working very hard to ensure that your order reaches you as soon as possible.

I have forwarded this issue to the courier and have requested them to deliver the order at the earliest.

Kindly allow 1 working day for the courier to process the delivery request and ensure delivery.

Please accept my sincere apologies for the inconvenience caused to you thus far. I do understand how frustrating this must have been to you.

I realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incident and give us another chance in the future.

It is our privilege to have you as our valued customer & would like to thank you for your continued support.

We truly value your patronage with us and look forward to a very warm and fruitful association with you.

Thank you for taking the time to contact Amazon.in.

We hope you will keep us in mind for your future purchases.

Please use the survey below to tell us about your experience today.

Warmest regards,
Ali Z
Did I solve your problem??
Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help
Your feedback is helping us build Earth's Most Customer-Centric Company.

Download Amazon App and shop anytime, anywhere www.amazon.in/apps

Amazon.in

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Address: Bhilwara, Rajasthan, 311001

Hi, I bought a Redmi note 3 phone from Amazon with the order no.[protected] and it got delivered on 09 Oct 2016. This phone start creating problem on the first week of purchase as the battery draining within 5 hours. Also in this phone I am unable to switch to multiple apps. When reported this issue to Amazon then they asked to contact to Xiaomi and when contacted to Xiaomi then they asked to contact to Amazon so I am moving back and forth ... I am unable to reach to the right team who can repair this phone, very poor experience

regards
Mahesh K Gabharani
order no[protected]

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Dinesh Jamwal

from Mumbai, Maharashtra

Nov 7, 2016

The package Prestige Deluxe plus mini induction base hard anodised pressure hands 3.3L was given to u for replacement and had to be delivered on Saturday. We have received the message that the package has been delivered but it has not reached us... Kindly inquire and confirm...

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Address: 302017

Website: AMAZON.IN

On 16/09/2016 i place a order no[protected] for books rag parichay . This order was cancelled buy us but refund amount rs 590 not deposit in our account till date.

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ORDER #[protected]
received the sub woofer but not the speaker set...when i filed a a-z claim...i was told that i would be helped to get a full refund...thats ok
now the problem starts...
I had ordered the product via EMI..received a part of the product, but had paid the full amount...if a certain or the full amount is refunded back..still i would be paying interest @ 12% on 4399...so i would be paying for something that i did not even get...so whats the resolution
when i complained about the matter this was the response..

Me: and what about the a-z claim filed by me
whats its status
??
Sathish: Could you please help me with the order number you are referring to?
Me: jus a sec
ORDER #[protected]
Sathish: Thank you!!
Please be on hold for 2 minutes. While I check this for you.
Thanks for being on hold.
Me: ok
Sathish: Once the A-to-z Guarantee claim is filed for an order, our Guarantee team will begin the investigation process with the seller. And help you in initiating the full refund from the seller end.
In this case I see that the claim was filed on November 1 so the investigation is on process. Once the investigation complete with the seller.
My team will get back to you with the details regarding the refund.
A reimbursement will be credited directly to the same payment method used for your purchase.
Rest assured that Amazon will take the complete responsibility in initiating the refund from the seller end.
Me: now i got a mail stating that i was not available so the package could not be delivered
since i had ordered the product on emi i would be charged for 4399 from my bank even if the seller refunds me certain amount, ,
now what should i do...
why should i be paying interest on something which i did not even get..
who is to be blamed for this
?
Sathish: I am so sorry Sitesh. This is not our intension, I see that you have placed the order with the third seller, I will forward this issue to my concern team and make sure that this won't happen again.
Me: so i have top pay the interest on something that i did not get...is that what you want to say...
whats your policy in cases like this
Sathish: I am so sorry. We are unable to initiate that from our end, however we will help you with the full refund from the seller end.
Me: i am not going to return the part of the order...since i needed it desperately...and i have already used it
Sathish: Since claim was filed you no need to return the order. We will help you with the full refund once the investigation completes.
Please be assured in this case.
Me: i give u 4399..u return me back 4399...now an interest at the rate of 12% is levied on my part of the amount...what about the interest...??? there was no fault on my part...its your fault...so why should i be paying for it
that is the question???
Sathish: I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Me: kindly give me the mail id of your grievance cell
Sathish: I'm so sorry, but we can't offer any additional insight or action on this matter.
Sathish from Amazon.in has left the conversation.

I did not know that the representatives had an option to leave the conversation abruptly...

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Address: Bathinda, Punjab, 151004

Website: amazon.in

Dear sir,
I have purchased a mobile Nubia Z11 mini from amazon India. They gave me a offer that they will return 15% cash back by purchasing online on by SBI debit or credit card. I purchased this mobile by my debit card but I didn't get cash back yet. I need your assistance for my cash back please.I have demanded from my SBI maestro card.

Nov 06, 2016

Updated by milu9483 No any update

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