Amazon India Complaints & Reviews

I bought my jbl t150 a in ear earphones (black) from amazon (order #[protected] at rs. 1159. suddenly one earbud has stopped working. so i contacted both amazon and jbl for replacement of the order as it is under warranty.

Pfb comment from amazon:

"all electronic goods purchased on amazon are covered by the standard manufacturer warranty, unless otherwise stated on the product details page.
As you need to claim the warranty, we recommend that you consult the manufacturer."

Pfb comment from harman-jbl:

"with reference to your email, we regret to inform you that your seller om shree jai jai mobile shopee is not an authorized online seller with jbl.
Please contact amazon for claiming warranty of the product.
We do not provide any consent letter but you can consider this mail as one.​"

I have sent numerous mails explaining my concern but i get the same auto-mated reply.

Please help.

I ordered intel it 881u 2.1 computer multimedia speakers, cost of product 1207 including shipping charges, when i recived the product on 24 oct, i found
Product is not as per good. I called the call center and request for return of product on 29 oct 2016, which was confirmed by company that the return was shedul on 31 oct the agent no also share in message no [protected] which was not working (Wrong no given), but no such pick happed, again they reshedule the pickup on 1 st nov with same mobile no but no picked happen,

Again since on 2 nov to till date i. E 06 nov 2016 we again and again complain on called center regarding the our above compalint, but they less bothered about our coplant, every time we recived the mesaage that pick up will happen on this date and time but nobody turns up.

Today on 6 nov i had called several time to call center confirming about the picked up, they hold my phone and then confirmed me that they sheduled my pick up priroty today but no pick up happen yet, again number share by amazon was wrong (Swithed off), i called to customer care and speak to mr, zuber suorvisor who say he is last auhtority for exclation, he told me thta wait till 8 or tomarrow on 7 nov 2016 definetly pick up happen (After explaing him everything what happen since morning)

I have placed the order on 30th october 2016. On 31st oct 2016 I have called to amazon and tell them to redirect the same to my home address. Those VIP guys of amazon are least bother to listen to the customer and they keep on fake promises and till date the product not yet delivered to my address and now they are denying to refund my money.

I had ordered (order #[protected] my product on 5th October, 2016 and till date, nothing has been received. The payment for this order was made upfront at the time of placing the order.

The initial delivery date given was 12th October, 2016 but it never got delivered. I called up again on 17th October, 2016 to check on the status, the customer care agent initiated a replacement (Order #[protected] and promised that it will be delivered by 24th October, 2016 but unfortunately it didn't got delivered then also.

I called up again on 25th October, 2016 and it was promised that delivery would be done in next 48 hours but again nothing happened.

Again I have to call on 31st October, 2016, but nothing has been delivered so far.

Only false promises but not the product. Money charged Rs. 6879/-

I have purchased Micromax D320 Mobile mercury cover of my order no.[protected] From Delkart India, F-10 Mohan Garden, UTTAM NAGAR DELHI. My city name is Hissar (Haryana), @H.No.24 Gali no.1, boster jail ke paas aazad nagar Aadarsh Colony.
Actually the phone cover is not fitted into my cellphone. It is of not good colour as i had ordered. Please take it back as soon as it is possible. I shall be very thankful to you.
I just want to return you back and get me back my 283/- Rupees in the form of cash.

It's been almost 15 - 20 I have made an order for refund of the product which I had received.
1stly the handset was a duplicate as well as all the parts in the phone wer duplicate which was confirmed my the apple store as well as with the help of EMI number the handset is also out of warranty and 2 years old.
2ndly it's been 15 days I didn't get the refund for which whenever I call you i dnt get satisfying answers nor is the refund being processed . Always a flash hope of 3 days, 5 days or 7 days is given however to which it's been 15 days now and more 5 days are being asked. If I dnt get the refund by Tom I have to lodge a complain in the consumer forum

I am order led tv micromax but porvide led moniter and recevice order after i am call amazon customer so, called me this order can not return, so, no return my policy and no replacement my policy. Please return my led moniter and provide led tv or refurnd money.
Resolve this issue.

I ordered a 2 in 1 laptop and i recevied damaged one and when i asked for refund/replace the amazon representative said only one thing service denial certificate, when i said i can't get that they hung up i can't belive this all i want is refund that i paid for this but amazon representatives are not interseted
i want this to be resolved
Acer One S1002-15XR 10.1-inch Laptop (Intel Atom Z3735F/2GB/32GB + 500/Windows 10/Integrated Graphics)
Sold by: GrabAGadget
Order#[protected]

Order No.[protected])

My order was suppose to be delivered by 2nd of Nov`16 but for some reason they rescheduled it to 6th Nov`16. Then on 5th Nov sent me sms that I have requested a delayed delivery and asking me to provide a new schedule.

Case points.

Case - 1

Bogus message generated by Amazon acting on behalf on the customer.

The order was supposed to be delivered to me on or before 6 Nov ( original delivery date was before 2nd Nov). But on 5th of Nov I received a message stating that I have asked for a delay in delivery, I have not requested any delays. Amazon is sending bogus messages that the delivery has been asked to be rescheduled by me.

Case -2

Hijacking customer funds ( order no.[protected]

The mentioned order was a gift for someone flying out of country on 6th Nov, so since after calling the customer agent I got to know that your delivery partner will not be delivering as per schedule I mentioned on 5th Nov and again on 6th Nov that I would like the order to be cancelled and have by money back in my account. ( No option was available to cancel by app or online in my case).

On this I have been told that unless the tracker status get change to `item return` they cannot initiate the refund. The support team was totally aware of the situation and was clearly able to see that the package has not been delivered to me and yet they are not ready to initiate cancel and the refund. The communication between Amazon and its partners are not customers` concern and they cannot hijack my money on that ground.

I had placed an order on the amazon site as of 25th october regarding 2 products by debit card got debited by a specific amount of Rs. 720 and its reflecting that i received my product as of 28th october which i have not since 12 days and still counting . Calling the customer number was also of no use my order no. was[protected] so my concern is either give me the product quickly as possible or refund me the amount . my contact no. is - [protected] and my email id is - [protected]@gmail.com and secondary is - [protected]@gmail.com so please look into this matter. The 2 products are 2 books which is one indian girl and breakout nations.

I have ordered 2 bed sheets on 26.10.16 and paid the amount. one bed sheet reached to me on 03.11.16 but the other one has not reached to me as yet.
i get message regularly that today my order will be delivered but it never happens. i am surprised that the same brand bed sheet same price one delivered to me and other is always on the way.

Hi

I had placed an order for dji ismo battery qty 2 at 7270. I got payment confirmation and post that shipment trackjng no received of fedex. i rcd msg tat my order will be delivered on 6 nov and on the same day i rcd mag from amazon that my refund has been initiated.

This is kind of a cheating as i placed the order and everything was done and duddenly refund was initiated.

When i checked the price for same 2 batteries it was approx Rs.14000/-.

This is not what i expected.

I have ordered Phillips Viva Collection Air Fryer on Great Indian Festival Sale on Dated: 03/10/2016 Quantity: 2 Pieces Amount: Rs.10228/- But my order is not yet dispatched after purchasing from such a reputed website Amazon.in, Really very disappointed and annoyed from my purchase, ever expected this thing, after regular tie up with Amazon customer care they only gave the same excuse your order is with our courier Partner and it will be delivered soon but on website it shows the order is not yet shipped and expected shipping date changes time to time but order is not getting shipped its really a shame on there services what they are giving to there customers and making customer Fool by wrong commitments, the same Amazon cloudtail India have product in stock even than they are not dispatching it, customer is suffering unnecessarily but customer satisfaction is nothing for them, even my money got blocked since one month, I want my order however which I have placed while utilizing my precious time in selecting and placing an order. I request my consumer complaint should be resolved after proper judgement and do Justice, I want these types of website should be punished so that they should take care of customer on priority level and don't make customer disappointed. Please send my Order on priority basis and give compensation of wasting my precious time.
Amazon User ID: [protected]@gmail.com
M.No. [protected]
Thanks
Harpreet Singh

Dear Sirs,

I had placed order on 16th Oct., 2016 through online shopping at Amazon.in. The payment was instaneously through online payment

I was informed of delivery on 24th Oct., 2016.

Thereafter everyday I tried to reach ut officials at Amazon through Chat or phone call and everybody promised for delivery of 24 to 48 hours.

This limit has not expired and is still running.

Everybody is giving false and misleadng details. At the same time nobody is interested to resolve my issue. (in all have contacted 11 people). .

I was also promised for compensation for delay but till date there is no response in this regards also.

Please requested to help

I ordered a silk lehenga. And they delivered a third rate cotton lehenga... Total cheating.. The product delivered is entirely different from what was displayed at the site.

I had purchased Royal Oak Mickies Study Desk (Brown) on 18th October 2016 for Rs. 3620 and the website had given me 24th October 2016 as scheduled delivery date.

I did not receive the product on time and called up on 26th Oct 2016 to enquire about the same. I got the answer that the product quality is bad so the backend team has removed the product from the website itself and I was intimated on the date of delivery that the product is not available.

I was waiting for the refund but after repeated calling to the customer service I did not get the refund.
Finally I raised a complaint with the Amazon team on 2-Nov-2016 for the cancellation and refund and I was told that I will get the refund in 2 days max.

But nothing has happened regarding the refund and when I call up the customer care I am told that there is some technical glitch due to which the product order is not getting cancelled yet and so I will have to wait for the refund for some more time.

I do not get this how Amazon is working for the same.
Please help me getting my refund.

Thanks
Santosh Kadam

Sir
I purchase a item on amazon at the date of[protected] which price is 6599 and order id[protected].It rached on me at the date of[protected].But the item is defected..I return the item through india post( tracking id-ES[protected]IN) at the date of 19-09-16.It reacher to the seller at the date of 02-10-16.In this case they didnot inisiate my refund.After 10 days i did A-Z clame to amazon.They gave me 2 week time.Look sir today is 05-11-16.But i dont recive my money.03-11-16 i again make a call to amazon but didnt response, and again take 48 hour time.What kind of shoping site is this? ther is no customer satisfaction.Now you told me what kind of action i must take

I placed a order on 27th october order #[protected] for rashid ali or order is [eveready glowy 500-watt mixer grinder (white/blue) with free eveready aa pack of 10 battery sold by: cloudtail india private limited lightning deal] and delivery date in 2nd november but after 2nd november status update delivery attempted on amazon site but no body call me or message me then 3rd november same status updated but also no budy call me again then next day same service available on this,
After 8 times to talk service center he/she says today your product 100% deliver but after day end updated delivery attempted customer was not ther,
I am very irritated on this i want to solution on this and i also want late delivery rebate.

I have booked himalaya under eye cream on 01.11.2016. it's estimate date showing in order confirmation receipt on 05.11.2016 and till i have not received the product. but i have received
Kindly help me to get the product immediately. i need the product by today itself, otherwise i have to cancel the order. so kindly delivery the product as soon as possible.

E Cosmos Bluetooth Smart Watch Phone With Camera and Sim Card Support With Apps like Facebook and Whats App Touch Screen Multi language Android/IOS Mobile Orders Not deliver