Amazon India Complaints & Reviews

Date 23 November 2016 Order id[protected] not delivered and false statement give by Amazon that Customer was not available where as the Delivery was not attemped also calling on Amazon customer serive it was always given the false commitment of product will get delivered by EOD which never happened. How can Amazon state the false statement saying customer was not available where as we were at home. I have checked the CCTV footage of the society which also clearly shows that No one from amazon had visited my place for delivery. Delivery was under GAURANTEED DELIVERY SCHEME. This is the second time Im facing the issue. I have faced the same issue in October 2016 month.

The product was "Ecokic Maxi Scooter - Black" where the MRP was Rs. 3999/- and was available at discount of 50% i.e. net price was Rs. 2000/- on 15.11.2016.
Now, on 16.11.2016 the company changed the price to Rs. 3000 and was claiming still providing discount of 50% ????
HERE the company cheated by changing the MRP of the product from Rs. 3999/- to Rs. 5999/- just in a day, and continues to claim for providing discount of 50%.
TOTAL misrepresentation / irregularities of prices and cheat.

I have place and order detail as below

Order Placed: 26 October 2016
Amazon.in order number:[protected]
Order Total: 469.00

I have returned the order and got the confirmation also, that they have received the product.
Now it is almost 25 days gone, but still, there is no sign of my refund, and their customer care says it will take more 5 days on my each call.
I just don't know when their 5 days will come.
Please look into it.

Regards
Sidheswar Jena
cell.[protected]

Hi,

I have ordered a shoe with Amazon.in Order #[protected]. They delivered both shows of same leg.

And when I initiated a pick up for return, they are saying this service is not available at this pin code.

When they can deliver to this pin code then why can't they pick up.

They don't think about customer satisfaction. I am very disappointed with them.

It's their mistake. They delivered wrong product. Then they should rectify it. Why are they bothering us.

The Delivery Person giving me too much problems.He is not delivering my parcels to my home adress.He call me to deliver my order number[protected].But he refuse to come to my home.Two days ago he did not come to home and I have to pick my parcel from some other place.
So I want to complaint against the deliver driver .He is very rude.

This is Rubina from Delhi I have purchased a mobile (order order #[protected]... Redmi note 3 on delivered by me 14 Nov 2016). Actually I would like to highlight one of the most unforgettable incidents which have happened with me. I am a regular customer of Amazon & sorry to say that the customer service team of Amazon is very much indifferent from the customer’s aspirations & expectations. Even I heard from one of the customer service representative that we cannot help you in this regard.

I placed a return request to the customer team and they have also acknowledged that as per your return request or satisfaction factor the order will be replace but now they refuse the replacement. This I would say is a reflection of the bad customer service provided by Amazon.

Being a confide customer of your site it’s my right to know when my return pick up would be done and when shall I get the replacement product.

I am writing this mail to you directly since I did not get any help from any i hope that I can get a resolution from your end and expect that the replacement product would reach me within 2-3 days

Regards
Rubina

Dear sir
i have booked 2 pillow vied order id[protected] for 2 pillows . I received the material and of this one pillow was no pillow but bundle of cotton sheets wrapped with one pillow. I ordered return of the same and amazone had agreed the same and gave me return label to be printed on return able material. The courier did not turned up and the same return order was invalid with the remark courier failed to collect.
So i tried to renew my return complaint by cancelling old return memo. Surprising after cancelling the memo it was termed as return is not allowed now.
Secondly surprisingly there is no system in the app of amazone which can connect to their customer service cell. And if we search the net no net can guide us to the customer service department of amazone. So they are purposely not allowing the client to approach or nor had given any window to complaint of clients.

This is total injustice with the consumer and you must take up this matter with them that how there is no provision to consumer to lodge complain for there service as well as products

I have asked to return the itemthat i purchased from pass one week but yet no one has come to receive that item

I have ordered one Lenovo mobile on 18th from amazon india.Order #[protected].it was under guaranteed delivery with one day.on 19th morning I received one msg product will get delivered today by so so so agent and mobile no is provided.when I called that agent he is telling he don't know his frnd knows..after that 3 days gone.i didn't rcvd my product yet.every time I am calling they r just assuring me.neither they are providing me courier address neither delivery boy no.i already paid 7000 for that phone..from 5 days I don't have phone and I am spending days in huge trouble as I am holding a gud post in govt service.kindly help me in this matter..i am hugely harassed by amazon.they r not disclosing whre is my product.so much in professional attitude.

I returned my product on 1st October and still the refundable amount not initiate in my bank account... i call customer care 15-16 times. The service mens are always said me that wait for 2 days and sometimes said me that mail us your bank statement and for waiting... today is 21st of November and still i did not get my refund back.. i have a proof slip which is given by an Amazon salesman.

Please take some immediate action on this case.

Thank you

My sister (hena kalia) placed an order on 11th oct, 2016 (tuesday) for a woodland wallet details of which are as follows:

Product details : woodland camel men's wallet (w 179010)
Order id :[protected]
Buyer name : hena kalia
Seller name : jsk 365 shoppe
Delivery address : chandan kalia (a-501 rutuparna society, baner, pune, near balewadi phata), pune, maharashtra 411045)
Price : rs 510/-

The order was received by chandan kalia (me) at around 6:50pm on 19th oct, 2016.

Issues:
1) firstly, instead of one wallet, they delivered two (2) which is a very strange thing.
2) although 2 wallets were there in the packing, none of them was the one
Ordered.
3) amazon proudly projects itself as an online marketplace where 100% genuine products are kept and delivered, but i'm afraid to say that the product is completely fake as you can see from the pics in the attachment. (the logo itself is not aligned)

After discussing the matter with customer care operator for 2 hrs and writing them email, they assured me for a product pickup on 20th oct, 2016 (next day), but they never turned up. i am really frustrated with them. kindly help me in solving the matter.

Pfa - pics of the products and e-mail sent to them on 19th oct, 2016

I had a charge of 37.77 and I need to know what for, because I haven't order anything from Amazon, so I need this resolved asap. I have children and it's the holidays. As a mother I need my money. I want my money back asap.I don't even know what Amazon.mktplace.com is. I never been on this website and never order anything on it. I really need to understand why this charge has been made on my card.

Hi,
I had a purchase of 4 pair of shoes in amazon before a month for ₹1196 including shipping charges.
In that 2 pair of shoes was missing.
And the other 2 pair which i got was torn so i returned them and got the refund of ₹598. But they are not giving the balance ₹598 for the product which i didn't get (missing) while shipping.
I contacted them around 8-9 times. They are playing with me to wait more and more days. Please help me in this here.
-shibin shahal

I have purchased a voltas Ac from Amazon site in April 2016. During the purchase a 2000/- cash back offer was provided on my HDFC credit card however till date the said cash back is not provided. Also every time I raise the issue to there customer care they agree of revert in 48 hours and did not do so. They even refuse to provide the escalation matrix for there organization.

I Purchases A mobile Redmi Note 3 From 15 Nov 2016 Amazone Site. I Give 100 Rs Extra for one day Oder Came My oder Came at 16 Nov 2016 . But now I facing the Issue OF Display Which is not working, I Go to the site www.amazon.in and Click on return and replace process but they give me one tech support url which is not working when its open then another site open https://d.smartchk.net/asc/?referenceid=[protected] and there is nothing to do anything...means no return and replace process in Amazone. I want refund my money in my given account number which transaction is process of mobile purchases.

I have ordered and received one full sleeve and one half sleeve jacket of the same size. However the half sleeve jacket was quite big in spite of being the same size like the full sleeve jacket. So i decided to return back the item and claimed refund. After successful lodging the return request on 15.11.2016 it showed that the courier service would come and collect the jacket on 16.11.2016. On 16th nov, i got an sms stating that the package would be collected by the courier service on 17.11.16. From then until now neither any information is received nor the courier service came to take back the shipment. However the amazon site is showing the product is returnable until 04.12.2016. If the courier service does not come how am i suppose to return the item? (Tracking id - [protected]). Please call/ sms me at (1) [protected] or (2) [protected].

I have placed 7 order out of these seven orders I didn't got any of my orders and when i am describing this issue on amazon costumer care they were saying that you will gget your product on time but i didn't got my order on the next day of the products dilevary date i am giving my 2 order numbers plzz make it dilever fast otherwise i will fail in interschool science exibtion. plzz help a student. 1) Order #[protected].
2)Order #[protected].

plzzzzz help.
contact me on: [protected]
[protected]@gmail.com
plzz help

:(

I had cancelled the order but still on next day got a message the item has been delivered even it was not delivered.
I had raised A-z guarantee with Amazon but they have not investigated it thoroughly and just saying item has delivered and we are not doing any further investigation.
So at the end I did not not received the item not the money.
This is not a question of the product cost Rs. 279 but its about the service a brand like Amazon is offering.

Hi team,
I ordered jbl flip 3 speaker with aux and cover for that. The cover is delivered and i paid ₹395 usind debit card and another shipment is pending as the delivery agent can not take the payment of ₹ 8231 as he doesn't have the card machine.
When asked why you don't have the machines because yesterday the delivery guy went back stating the product will be delivered tomorrow with card machine.
Today a person named pankaj called and said if i had cash then he can deliver the product else wait till tomorrow.
With the rude tone he was so confident that he asked me to go and complain wherever i want.
I hope action will be taken against this and i will get my product asap.
Else i don't have any other choice than to return the cover.

Praveen justa
[protected]
[protected]@gmail.com

Hi amazon team,

I am frequent user of amazon.in and buy product which was very satisfactory but this time i bought a toy i. E. Avengers 2 age o[censored]outer carton. Jpg
Mrp on box. Jpgltron action figure (Hulk) for my 4 yrs son.
On amazon site price is rs. 845 and we bought it which has been delivered today but when we check the price on box it is mrp 595.00 (Inclusive of all taxes) and it shocked me. How can a product be sold by amazon more than mrp on it?
We have paid rs 845 (Rs 745 + rs 100 as shipping charges) and now as per mrp price of product is only rs 595 where we had to pay extra rs 150 without any valid reason and really this is a fraud with customer and very bad image & experience of amazon for me as well as for my relatives with whom i discuss about my amazon.
Please look into this and do the needful so that we can maintain our trust on amazon.

Sonal saxena
[protected]