Amazon India Complaints & Reviews

Order placed on 16th Nov 2016.Its a prepaid order.I get a mail on 18th Nov mentioned "Order is out for delivery". So i kept waiting the whole day, Didnt go out as i would miss the order.In the evening i get a message that delivery was attempted, which is shocking to hear.Imagine you wait the whole day & youre out patience & you get to hear that "We tried to deliver, but youre not there".I didnt receive any call nor some one came to my residence.They FAKED THE DELIVERY.i Call up the customer care, they say we cant help you.In the tracking its moentined the delivery will be attmpted the next business day, but not delivered the next day also.Basically Amazon has started cheating people with such FAKE DELIVERY ATTEMPTS.Wasting Consumers time.Customer care says we cant help, its not in our hands.Its also a prepaid order, they care a dam cause they alreayd took the money. The order is shipped form 20km away from my residence.They FAKED THE DELIVERY & still they couldnt deliver the product even after 4 days. Whats suprising is that they dont think that they did a mistake.

What should we do when brands start treating consumers like this?When brands dont respect consumers time and money?

Indian Consumers, its time to know what brands will do to you when they become big.They follow unethical means to achieve numbers, ignoring customer satisfaction.

Moral of the story: Dont let brands become so big that the start ignoring the consumer. NO consumer-NO Brand.

Order #[protected].Prepaid oder.

I purchased a Mobile Phone from Amazon India (Order No.[protected] in Oct 2016. Due to inability of the seller to deliver the said product to my hometown (Lucknow). I mentioned shipping address as my friend's address / my previous place of posting (Navi Mumbai) for the ease of delivery. But in the invoice the Billing address is mentioned as same as Shipping address. On taking up issue with Amazon India, they are not providing revised invoice in my name while the order has been given from my Amazon's account.

In the absence of invoice in my name, how will I be able to prove that I am the legal owner of the mobile phone in case of any unwanted incident like theft or loss of phone.

Please help and arrange to provide revised invoice as I already took up the issue with utmost level at Amazon India.

Vishal Rastogi
+91-[protected]
[protected]@rediffmail.com

Hi,

I've purchased many products from Amazon but this time Amazon has shown his most pathetic & unprofessional commitments.

I ordered Bose Sound sport Wireless on 17th Nov with prime one day delivery service by paying 100rs extra as policy by Amazon. It was supposed to get delivered on 18th but it didn't.
Same day i initiated 2 calls to the Amazon Customer care & Got Assurance from the Amazon Staff that item won't get deliver on 18th but it will get deliver anyhow by 1pm on 19th. Assurances was provided by Ramvidhya P. & praveen
Next morning just for confirmation, i contacted amazon & talked to Rajat & Shri Hari (Senior Manager). They committed that they won't be able to deliver by 1 pm but will deliver by 2-3 pm as it got stuck in Haryana.

Around 2:00 i contacted back & got hopeless guy on call Lakhwinder. Who took me on hold for 25 min just to tell me that it won't get deliver on 3 pm but it may get deliver by 7pm.

Finally i initiated to cancel this deal & asked them to return my money back but as per their policy it will get credit in 3-4 working days.

People at Amazon, this was not just a product. This was gift for someone on his birthday & we are not able to enjoy it cause of you people.

& we won't be able to purchase new from Local Store as money is stuck with you all.

every guy has confirmed their commitments in written but failed to deliver commitments.

Amazon you have spoiled my day & someone's gift.

thank you so much for such a bad & pathetic experience!

I want all refund on 19th only.

Details:
Ordered By: Karishma Sharma
Order NO.:[protected]
Product: Bose SoundSport Wireless Headphone Black
Acct. Contact No.: [protected]
Payment Done: Upfront Full Paid + 100 rs (One day delivery charges)

I buy a redmi note3 32gb and it causes issues. so i send them request to replcement. so they take the mobile phone and they says that they replace it in 4 days. but now 8 days completed and they don't replace the mobile and without permission they refund it. I bought that mobile phone in diwali offer and now the phone is 1000 rupees expensive.and they only say sorry.

Sir,
I had ordered "drools cat food 3kg" from amazon.in with order no[protected]
I recived the product and on the pack also its mentioned 400g cat food worths rs 150 free.
I complained with the amazon customer care with id b00le8s414. They told me they had forwarded the complaint to the seller.

Next day i got the revert from the seller "petsworld.in" saying the 400g should b inside. I send them the mail with the pics attached that the 400g free cat food is not included. Actually i have ordered the product before and they send a 400g box seperate frok the 400g pack. Anyway i replied to their mail but there has been no feedback from there side. It has been 4 days now.

I have ordered a product on 8 november 2016 and told it would be delivered on 17 november.
On 9 november i was informed it was on the way.
On 12 november i was informed it was arriving on that day.
On 14th i made a complaint call.
On 17 november i was informed parcel arriving on that day.
On 19 november i made a complaint call and was informed i have to re-order.
I am appalled by your conduct and will never order from amazon again. I will not recommend anyone else order from your company. This was to be my first order.

Order number:[protected]
Order placed: 19 oct 2016

I have order this body max product from amazon on 19oct2016 and the delivery date is between 27oct to 11nov 2016 but amazon was unable to deliver on committed date! Then i waited for 3 more days for product till 14nov2016. Than on 14nov2016 i called amazon customer care and tell them whole story than they told me to refund my money back in two day... Means i got my money back on 16nov2016. But now on 16nov&17nov when i don't get my money i again called them then they told me it will take more than a week... The amazon is not accepting there fault. They told me you i to contact with seller.. Then i told them amazon is a brand i purchase the product from amazon not from any seller so amazon is responsible... For everything. And it is aprox. One month about the order placed.. If paid in advance and amazon is not able to deliver the product to me on time it is amazon fault... So why they are now delaying to refund my money.. And their customer care executive misbehave too!

Hello Amazon,

I had placed a below order on 14 November 2016, I am receiving SMS on cell
phone since 2 days, "

Arriving Today: Your package with The Modern Kama Sutra in a Box: An
Intimate Guide to the Secrets of Erotic Ple~ is out for delivery.
http://amzn.in/59HLFNc

We could not deliver your order with The Modern Kama Sutra in a Box: An
Intimate Guide to the Secrets ~ as customer was not available.
http://amzn.in/aPdhETB

I was never called by the Courier Company / Courier Boy, to check if I am
available or not.
Why am I getting misleading SMS? When will receive my order? as I have
already paid shipment charges to Amazon.

I want this order to be delivered soon, without any cancellations from your
end with no reasons.

Thank you,

Order#[protected]

I had ordered a Panasonic hair dryer and straightener on Oct 1st 2016, payment was made through net banking but due to some reason amazon declined my order and asked me to revise the payment and I did, my money was taken but the order was declined. I asked the customer service about my refund but they said they did not receive the payment and then I checked with my bank and they assured me that the payment was made, I made this clear to amazon and they replied back saying the would refund in 5-7 days but they did not do so. And I had to keep them calling repeatedly but they kept asking me to wait for 5-7 days and it has been 48 days and my money is still not back.

I got sms on 17 November 2016 that my order will delivered me today but in evening I have got msg that delivery fails cos of address closed although I'm in home all day.. Same repeated today 18th not itself. I had make call to delivery man he assured me to make delivery today evening but same delivery fail msg I got. This is pathetic.

I had ordered adidas duramo slide slipper from Amazon.in. They charged me Rs. 1299 but when I saw the maximum retail price of product that was Rs. 1199.
They charged me Rs 100 extra. Shipping charges are also 0. Please take strict action towards this matter. No one can make bill of more than MRP. The seller is cloudtail India private limited. Don't make fool of others. A well established site can't do like this to its customers.
I want quick solution otherwise I will put case in upper court

Order #[protected]
When i was placing this order it’s clear that there are 3 offers applicable for this product.
Exchange 3000 (Which i got)
Amazon cash 2000 (Issue in receiving this)
Kindle e book worth 300

Here i am attaching the (Image) offer that they are giving for this product.

Nowhere is it mentioned that the offer is between 3-10 oct in t&c.

But when i contact the customer care they are telling that this offer is expired. Due to some technical error its showing in the website it seems.

I was ordered assuming that the offer is applicable and i will get the cash back but i was cheated by amazon.

No body is giving clear information on this. They are telling sorry sir we can help you in this and simply saying it’s some technical issue.

Please help me to get my money back. They are not at least accepting the return.
Please let me know if you require any further information (I have the chat conversation with amazon, pasted below if required)

Me: order # ‎19‎:‎10‎:‎11
Me:[protected] ‎19‎:‎10‎:‎11
You are now connected to amazon from amazon.in
Amazon: hello, i'm rohit from amazon india escalations. I'll be glad to help you today. ‎19‎:‎10‎:‎20
Me: i have perchased the above product ‎19‎:‎11‎:‎01
Me: as per the following offer ‎19‎:‎11‎:‎10
Me: extra ₹3, 000 off is included in the exchange value when you purchase lenovo z2 plus under the exchange program. Offer valid only on (Black, 64 gb), (Black, 32 gb) and (White, 64 gb) variants. ‎19‎:‎11‎:‎11
Me: get cashback worth ₹2, 000 as amazon.in gift card on purchase of this product through pre-paid payment transaction* ‎19‎:‎11‎:‎11
Me: i didn't receive my 2000/- amazon gift cash ‎19‎:‎11‎:‎32
Me: its been 72hours ‎19‎:‎11‎:‎40
Amazon: as informed earlier your order is not eligible for cash back ‎19‎:‎13‎:‎21
Amazon: i've reviewed our previous correspondence and your order. I understand you're concerned about the cash back. ‎19‎:‎13‎:‎29
Amazon: however, i'm sorry, i will not be able to provide any additional information in this regard than what has been already provided. ‎19‎:‎13‎:‎29
Me: but y its still showing in the amezon ‎19‎:‎14‎:‎07
Me: didn't you infirm the technical team to remove that ‎19‎:‎14‎:‎23
Me: y you r still cheating the other customers ‎19‎:‎14‎:‎36
Me: i have seen many people are also facing the same problem, ‎19‎:‎15‎:‎07
Me: we r ordering the product thinking that we will get the cash back ‎19‎:‎15‎:‎42
Amazon: raviteja as informed earlier the cash back was only for the orders purchased only from 3rd to 10th of nov 2016 ‎19‎:‎15‎:‎44
Me: first remove the live offer that your are displaying currently in amezon.com ‎19‎:‎16‎:‎25
Me: still how many customer you will cheat ‎19‎:‎16‎:‎43
Me: you yourself is spoiling your good name with in customers ‎19‎:‎17‎:‎12
Amazon: i'm sorry, i will not be able to provide any additional information in this regard than what has been already provided. ‎19‎:‎17‎:‎58
Amazon: is there anything else i can assist you with today? ‎19‎:‎18‎:‎10
Me: soo bad, ‎19‎:‎18‎:‎15
Amazon: is there anything else i can assist you with today? ‎19‎:‎19‎:‎09
Amazon: we've been idle for 3 minutes, and i want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, i'll need to close the chat. ‎19‎:‎22‎:‎34
Me: there is no use with your customer care ‎19‎:‎23‎:‎49
Me: total time waste ‎19‎:‎23‎:‎55
Me: i will be complaining this in consumer forum ‎19‎:‎24‎:‎10
Me: thank you ‎19‎:‎24‎:‎13
Me: i will not be leaving this ‎19‎:‎24‎:‎24
Amazon: i understand your concern but i cannot go beyond the policy in this issue. ‎19‎:‎24‎:‎46
Amazon: we have already explained the cash back offer and dates. ‎19‎:‎25‎:‎12
Me: don't you have a policy to provide the proper information to the customer about the offer validity ‎19‎:‎25‎:‎29
Me: no where its mensioned in t&c ‎19‎:‎25‎:‎52
Me: and its still live ‎19‎:‎26‎:‎00
Me: how ‎19‎:‎26‎:‎03
Amazon: is there anything else i can assist you with today?

Hi

I am buy online Sonata watch from Amazon below are its details.but when i check that they delivered defective watch

Watch Details :
Sonata Ocean Analog Black Dial Men's Watch - NF7988PP01J

Order No: Order #[protected]

So i called to their Customer care They told they Schedule pickup today between 8 am to 11 am but non of there delivery boy come for pickup so again i called Customer care so they reshudule this pickup for Tomarrow

We have purchased one huawei land line model cell phone ets 5623 to be used for my 80 years old mother.
Model ets[protected] yip43tnan7ca045.
Imei [protected]
S/n rwwac[protected]
Cmiit id 2009cp0134.

The above telephone works with the help of sim card used in the cell phones and the telephone instrument will be appear as landline telephone. After insertion of a sim it shows a message :

"file : stack_adaptation. Cline : 907 assert (Enqueue failed)"

The phone was purchased before 2 months but we are unable to use it because of the above error.

Kindly guide us and rectify the above error to use the above instrucment.

Thanking you,

Yours
M umapathi
[protected] // [protected].
My son mr u visagan - [protected].

Sandals return on 5 nov but stil no money recieved this is realy disgusting.sandals pickup by company on 5 nov but still no money credited in my account.kindly resolve the issue.

Hello Support

I purchased moto g4+ Mobile on amazon india on 8th July . As there was offer for cash back 1500 Rs on 30 thoctober . Which amount yet not received...
On CreditCard

I tried many times contact to amazon customer care execurives. But not solved my problems

Pl see my order details.. it is elegible for cash back..
Pl help me to get it back

Regards
Jatin

Dear Sir,

Thank you very much for your good service.

I have ordered Philips S388 COMPATIBLE MINI Bluetooth Multimedia Speaker System with FM / Pen Drive / SD Card - Rugby Mini X6 (which sold by OASIS ELECTROMART PRIVATE LIMITED) through www.amazon.in for the amount of 679 + delivery charges 50. Totally i have paid 729 Rs. through my Credit Card.

Yesterday they have delivered some Product in the name of BEATS. In that FM is not working.

I dont like to return it... It takes time for us to return the money.. sometimes they wont respond me properly... so i didnt return it...

Actually i ordered that products because its branded PHILIPS... but they delivered BEATS...

THEY CHEATED ME IN THE BRANDED NAME...

If possible for you kindly ask them to deliver the correct product as i ordered. Then i will return this ...

Otherwise just warn them...

Thanks

M. Lokesh

On[protected], we ordered 5 items the total bill was 5705. The bill amount was deducted twice from our account, on same day we cancelled 4 items of that bill,
Next day we received only one of the double deducted amount rs.5705.,
But so far we hadn't received the refund amount of 4 items, though we approached
Customer care with all the proof demanded by them, instead of solving our issue they keep on extending time period to process & they blamed the time extending on the billing team, this had happened every time whenever I had called customer care.
I'M VEXED BY THIS PASSIVE ATTITUDE TOWARDS US.
I HOPE ANY ONE WILL THIS LAST EFFORT.
_Md.Aasim Raza. @ [protected]@gmail.com

I amit kumar jain have ordered a motog 4 plus mobile on 22 oct 2016 (Order id[protected] for which i paid 13499/- through my credit card and the phone was delivered to me on 29 oct 2016 the order email is jn. [protected]@gmail.com
Registered mob. No. [protected]
Finally i came to know that it was a defective mobile piece (Security sensor was not working, home button not functional, phone continuously hanging, no charging and so many problems). So i contacted amazon for help, each of your executive advised me to download smartcheck utility programme i tried 2 days but it could not be run because phone was not functional finally amazon agreed to return the phone on 2 nov. 2016 (The refund requested was accepted after lot of mental work but never processed till now)
Since then i almost daily talked amazon executive to arrange the pickup of the phone, each time customer executive noted down my complain and assured me for arranging pickup after 1or 2 days, the pickup request automatically cancelled but i keep on trying & requesting to please initiate my refund so that i can pay my creditcard bill or can buy any other phone from grey market, even then nothing done.
The way bill no. For all this is (Awb#[protected]) through blue dart courier service.
These 10 days were quite stressful in which i could not even get my phone and also loosen my hardearned money and suffered from lot of mental stress and each executive told me that if your refund is not arranged till 12 nov. You will be provide compensation for all this.
So i request amazon to please provide me the compensation for all this 15 days mental stress, the precious time which i have lost in these days for arguing with your executives in between my job and useful work and locked my money etc. I have all the call records and emails which team amazon sent me, i have all the screen shots of images of mobile screen when pickup arranged,
I am a very old customer of this site with always positive feedback but this event has broken my faith on amazon for future shopping so i request amazon team for compensating all this issues according to companies legal norms and ethics.

Your Order Number[protected], Haobijam Herojit Singh C/o PRISM COMPUTER URIPOK CHEIRAP IMPHAL, MANIPUR -795001, Item: Samsung Galaxy Core Prime 4G Look into the matter. I was payed the amount of Rs. 1, 550/- on[protected] but your given deliver time is 10th to 15th, 16 till today dt. 17.11.2016 not yet
my E-mail:[protected]@gmail.com