Amazon India Complaints & Reviews

Address: Visakhapatnam, Andhra Pradesh, 530014

Website: Amazon

I am trying to return my moto g4 plus, but I am unable to return it. When I click the returning option then a menu come in which I have to download a smartchk app.then nothing happens and after that no option comes for returning or replacing. I am doing it again and again but unable to do it.please help or contact me [protected]
[protected]@gmail.com

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Address: Pune, Maharashtra, 411061

Website: Amazon INDIA

Order #[protected] and order #[protected]. Placed and order on 2nd oct, 2016 and another on 21st oct worth rs.4500/-.

I had to return the products as the quality of the products were not good, and also the website description was inaccurate. I also informed about this to customer care rep, and he assured that to please place a replacement order and you will received the product as per website description. S, i placed a replacement order, but still received the same type of product.

So, i place a request for a refund. But till date i. E 4th november 2016, the products are not yet picked up and i have been following up with them almost every 2-3 days. I every time i hear the same thing, mam this issue has been escalated and it will be picked up by tomorrow. Their tomorrow has not yet arrived. My money is stuck with them for almost a month.

I need my refund asap and compensation from amazon for keeping my money and the time i have wasted for this returningthem

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Address: 394510

Helo where is my parcel samsung on pro5 16 gb my address name raj g sheth b - 74 avadhpuri soci. Adajan. Pal. Surat. Pin 394520 & my parecel tracking no-[protected]. It's my second time order i m w8 my parcel, 1st order u self back y? I don't like y r service

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Address: New Delhi, Delhi, 110076

Website: amazon.in

I ordered a mobile phone on 29/10/16. got it delivered on 31/10/16. Its touch stopped working on 04/11/16. When I tried returning this from my order page it was asking run a app on mobile. since my mobile was not working I called them. They said that I have to go to manufacturer service centre and get the job sheet/service denied certificate. I told them, I am a working professional and I cannot go since service centre is operational in working hrs. They say that nothing can be done without required documents.

Why do they not openly state this on their website, this change in return policy if it is going to affect so many consumers and flaunt that they have a return/replacement guarantee on ads.

I need my product replaced without going to manufacturer

+6 photos

Dec 10, 2016

Complaint marked as Resolved

They replaced the product. It took more than expected time but I consider it resolved

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T

Trp

from Rawatbhata, Rajasthan

Feb 7, 2018

I can understand ...Amazon has made fraud orders in my account and had took extra shipping charges from me saying that you had ordered the only 2 product not looking at the Amazon fulfillment and it has to be charged with shipping but My order had 4 products they created fake multiple orders in my account and blamed me for not checking it before checkout of order...Hights of Fraud!! They never accepts there mistakes even if the system has made it like this I remembered wht I had ordered...They also sell "chori ka mall" I guess...I ordered a blouse it came with HARD TAGS on it which is in mall for security reasons...They don't understand that such tags should be removed when the sell and dispatch the product

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Address: Ahmednagar, Maharashtra, 422605

Website: Www. Amazon.

I have ordered Europa twin pad lock & done the payment through debit card. After 4 to 5 days when I check tracking details I saw the message, delayed delivery as per customer request in Ahemadnagar. How can this possible even I don't get any call from courier & even I am not staying in Ahemadnagar. & in tracking details I see the reverse arrow. Very poor service of amazon. Wants a quick reply.

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Address: Mumbai City, Maharashtra, 400070

Website: www.amazon.in

I ordered a moto g4 play on 18 th of October with advance payment ..& it is supposed to delivered on 24 th but haven't received yet.. i called customer care several times but no assurance from them..
Ordered on 18 October 2016 Order#[protected]

should i launch a complaint against them in national consumer forum?

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Address: 211003

Website: www.amazon.in/gp/your-account/order-details/ref=ya_st_event_list_or?ie=UTF8&orderID=404-4646815-

I ordered an hp cartridge 703 (black) long back with advance payment. I was informed on 3rd of Nov.2016 that no one was available for receiving delivery. This is 100% false. OK even if the delivery person could not find me, why did he not ring me up ? Why does the Company ask customers to mention the Mobile Number? My order No is Order Id:[protected]. Its a matter of shame for a company of this fame.

One more point that I wish to raise. Why does Amazon not give freedom to the customers to lodge their complaints on their Tracking page ?

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A

ajaysh81

from Gurgaon, Haryana

Nov 13, 2016

This happened with lot of customer. I am also suffering from it in same way. Below is my issue details

Order ID: [protected]

I am fed up with Amazon and it courier services.Amazon push my product to Aramex courier service to deliver my package. The detail are
Courier: ARAMEX, Tracking #: [protected].
ORDER #[protected]

I have placed an order long time back on amazon and it was expected to be delivered by Friday 11Nov2016.
Its Courier service man(Aramex delivery boy) are such a big liar, they even didnt visit at my home and mentioned that could not deliver because customer was not at home. They are lying because they didnt even call me while generaly delivery boy calls before coming at home. Even i shared alternate number too but still they didnt call on any of the number.
I raised complaint on Amazon three times, they don't have any service like they could give some service request number. So cannot track history of complaints.
I call them daily and for last three days neither i am getting my product nor i am getting any call from courier service. Amazon daily told me that my issue is escalated and it will be delivered today but still they could not help to resolve the issue. Its Sunday, 13Nov2016 and still my product is not delivered.
Amazon is such a third class service and same way its courier service is. Isn't Amazon does not have any way that it could help to resolve the customer issue. They have such a practical scenario that its courier service is doing fraud and Amazon cannot do anything in that.
Shame on such a big company. In india that is the reason that Amazon like companies are not trustworthy and they are just big flop who take your money and then make customer life hell with their poor services.

I dont recommend anyone for Amazon because if you are planning to gift some product to someone then you will face that event is pass away and your product is yet not delivered and even not delivered late too.
Amazon is disturbing online market and doing fraud with indian citizen. such fraudcompanies should expell from our country. This can be done only by not buying product from this mischief company.

Fed-up with the services of Amazon and never like to be its customer again. Only one solution for such fraud company and that is only to drag these companies to the court for justice. I would like to claim for my money, my mental harrasement and time wasted by this company. If i were in UK then this company would have been crying for this big fraud.

Regards,
Ajay
[protected]

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Address: Bareilly, Uttar Pradesh, 243001

Website: www.amazon.com

Actually maine 6 oct.2016 ko moto g4 plus purchase kiya tha laken ab usme first display problem aa gai display mai apne app white lines show ho rahi hai or kuch nahi ho raha and second jack ke pass crack hai jo maine dekha hi nahi pehle laken ab dekha to maine call ki laken customer care walo ne kaha ki ab bo kuch nahi kar sakte. please help me !

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Address: Ludhiana, Punjab, 141003

Website: www.Amazon.in

Hello.
I navdeep nain
Yesterday on 2/nov/2016 received my package of i phone 7 with order id:[protected] from amazon.in with the tracking id is[protected]. when i opened the box i found that instated of an apple i phone 7 i got a soap bar packed in a fully sealed package. i have all the videos and pictures to show as proof.

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Address: Howrah, West Bengal, 711102

Website: www.amazon.in

Dear sir,

I have given order (order reference no. order#[protected] dt 17.10.2016) of rs. 595/- to amazon india. there was 2 different items. i have received only one items out off that two. another item was missing. i have raised my voice to amazon customer care immediately on 20.10.2016 when they updated the delivery status as successful, though i have not received that item. i told them to check my consignment they told 1st that the consignment is with courier guy after that they have asked 7 days time to deliver a fresh but till now i have not clear what happen with my consignment. so please resolve the issue.

Reg
Shubhadip biswas

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Address: 110037

Website: amazon

Vimal men's polyblend beige safari suit fabric
Sold by: madaan fashions

Order #[protected]

At order decline
But hdfc bank said that amount paid to amazon already at 29th september 2016

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Address: Mumbai City, Maharashtra, 400701

Website: amazon.in

I purchased a philips viva air fryer on amazon. I opened the pack two days back and find that they have delivered a broken product. Now they are refusing to replace it saying i have delayed in raising the complaint. Attached photographs will show that product has not even been used and it is complete packaging failure. Philips wants to charge for parts if we take their warranty. Completely poor packaging and terrible handling of complaint by amazon.

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Address: 700113

Website: www.amazon.in

I have requested for the return of this order #[protected] on 18.10.2016 and a pickup date had been scheduled by amazon on 19.10.16. but the courier company did not try to contact me and they rescheduled the date and finally my return request was cancelled. then i contact the customer service agent of amazon and he assured me and scheduled for an another pickup date. but again the courier company rescheduled the date and finally my return request was cancelled. again i contact the customer service agent and rescheduled for a another date of pickup but courier did not come for the pick up as usual and further rescheduled the date and finally canceled my return request.

Sometimes i feel they are playing hide and seek game with me. i have nothing to say on this poor service by amazon.
Please try to arrange the return of my product and refund my amount as soon as possible.

Regards
Abhijit

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N

nayakraghu

from Delhi, Delhi

Nov 3, 2016

Dear sir/madam
i have return product on Sunday, Sep 18, 2016, 08:00. Tracking ID is[protected]. and I didn't get money or nobody refund. But refund status is showing that i have issued money on 19 of Sep. Please i kindly request you to look forward my complaint and refund my money as soon as possible.

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Address: Mumbai City, Maharashtra, 400709

Hi
I am mangesh shikhre purchase the sparx shoes from amazon last month...we recvd the poor quality product .shoes colors are fed .pls suggest ..

One more fever today I would to buy some products from amazon but my login not accepted in amazon ...I will done all process as per given this is also fail.

regards,
Mangesh shikhre
[protected]

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Address: 400072

Website: www.amazon.in

This order was to be delivered on 02 nov. No updates were there on website on that day. I called amazon thrice the same day and then i received a message stating the package will be delivered today along with amazon delivery agent's phone number. However, when i called that agent, he stated that he does not have my package. Then later on i see that the site states the package was attempted to be delivered at 11.14 pm and customer was not available. That too on a commercial address for which amazon's delivery timings are 10 am to 6 pm. I called customer care again on 03 nov and the executive states they will deliver the package tomorrow i. E. On 04 nov. I had ordered this item to gift it to someone on his birthday. It is of no use to me now. Amazon ruined my relations with a person and amazon should pay for this

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Address: 712303

Website: www.amazon.in

I placed a sony mdr-zx110a stereo on-ear headphone (White) order on 26th october 2016 through amazon. Order no #[protected]. The item was supposed to be delivered through india post with tracking no aw[protected]in. I received the item today 3rd november from india post. But when i open the package, it was totally empty.
Now i am cheated by amazon india or by india post courier service. Please help me to get back my item. I am attaching the order invoice and the delivery packet adress picture.

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Nov 03, 2016

Updated by Sandeep DE my email id [protected]@gmail.com
ph no [protected]

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Address: Bhilwara, Rajasthan, 311001

Website: www.amazon.in

I ordered a redmi note 3 32 gb phone which was delivered on 2nd nov, 2016.

Order #[protected]

But it's not detecting sim card even though sim is inserted properly. Neither it is detecting wi-fi. I wanted to return the product but the return policy is horrible. It asks to visit a url from the affected device which is not possible in my case as the phone is not even getting connected to internet. How is it possible to visit a url from the affected device?

I have been using redmi phones from last 1 year but never seen such a huge blunder. This return policy is created in such a way that the customers fed up and stop using amazon any longer.

Last date to return the product is 15th nov, 2016 and i am not sure how that can be done. Amazon has to understand that there are very few xiaomi service centres and it is not feasible for customers to go to service centre whenever they have such challenges in the newly purchased product. The product was purchased from amazon and they should be responsible end-to-end. Why the customers should bear the pain of going to service centre for a brand new product that is defective.

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Nov 03, 2016

Updated by VaibhavKothari You may contact me at [protected]

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Address: 400077

Website: Amazon.in

I had ordered a samsung curved monitor and as per the offer amazon.in had to provide me samsung level u headset promo code before 31st october 2016. Its 3rd november 2016 and i havent recieved the code yet. The customer service executive placed my call on hold for more than 5 mins and didnt even get back. I wish for a resolution to this as soon as possible.

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Address: Alwar, Rajasthan, 301001

Website: amzon

Dear sir /madam

First of all i want to draw attention that today is 3rd november and my order is diwali celebration item for my 9 year child.

I purchased a product vide order id[protected] to be delivered at/ between [preferred time for delivery27to28oct]. Which is still pending for deliverey at your end.

I want also draw you attention that i talked of your assistants no. Of times total duration 1hrs and the respond was only sorry or said that they can gave only a very less amount as compensation. It is very horrible that a very renowned and big organization compensate this much amount.

Sir i also want to told to you that your assistants wrong promised me on diwali that they send me my parcel at 5:00pm. My child eagerly waiting that parcel but...

My son was very disappointed on diwali reason by you now tell me in what term you compensate my son's...

Sir you tell me that what i can do...

You donn't think so that i will file a case against amazon other wise refund amount in my account and send other same product free of cost. Panalysis to seller for the dispute.

I need positive reply from your side...

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K

kavitjain

from Bengaluru, Karnataka

Nov 3, 2016

Dear Sir /Madam

First of all i want to draw attention that today is 3rd November and my order is Diwali celebration item for my 9 year child.

I purchased a product vide order ID[protected] to be delivered at/ between [Preferred time for delivery27to28oct].which is still pending for deliverey at your end.

I want also draw you attention that i talked of your assistants No. of times total duration 1hrs and the respond was only Sorry or said that they can gave only a very less amount as compensation. it is very horrible that a very renowned and big organization compensate this much amount.

Sir i also want to told to you that your assistants wrong promised me on diwali that they send me my parcel at 5:00pm. my child eagerly waiting that parcel but...

My son was very disappointed on diwali reason by you now tell me in what term you compensate my son's ...

Sir you tell me that what i can do ...

you donn't think so that I will file a case Against Amazon other wise refund amount in my account and send other product free of cost of my son. Panalysis to seller for the dispute.

I need positive reply from your side...

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Address: Hyderabad, Andhra Pradesh, 500033

Website: www.amazon.in/gp/aw/ya/ref=oh_aui_ia_od?ie=UTF8&ac=od&ii=&noi=&of=&oi=&oid=1

Hello amazon,

This is nagarjuna. i have ordered honor 5c grey colour mobile on 29-oct-16, order #[protected]. delivery person came on tuesday for two times but he never called me. how come this is possible, he is supposed to call me right? though i called to that delivery person but he is not responding to my call. even i have called to amazon care but they are convincing me from last two days they are telling that product will be delivered today. what should i do now??? is this a fraud??? i got cheated?? i will go to local police and will file a case??? i need a solution by end of the day.

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 814

Unable to return my moto g4 plus

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Products not picked up it's almost been, a month even after several follow ups with customer care

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Urgent mobile send my courier

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Poor quality product delivered and creating hassles returning/replacing it.

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Wrong message of in tracking details

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Still not get a delivery..

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False information of delivery failure.

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Moto g4 plus display and body problem

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Iphone box containing soap bar. instead of iphone

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Not delivered my consignment on receipt of advance payment

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Vimal men's polyblend beige safari suit fabric

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Broken product delivered. Amazon refusing to replace

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Delay in pick up the item

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Poor quality product

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Lenovo zuk z1. order id 171-1927487-8960328

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Ordered package from amazon delivered with empty box contains no item

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Defective product delivered (xiaomi redmi note 3 phone)

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Promise not fulfilled

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Product which i ordered

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Where is my stuff??

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