Amazon India Complaints & Reviews

Today 15/11/2016 at 12:50AM, I got an email from Amazon.in stating that your order[protected] was cancelled as the seller Bangalore Refinery (P) Ltd failed to confirm the shipment. I am staying in Bangalore and still 2days remaining on estimated arrival on 17/11/2016...What is the reason. I did not actually know why my order was cancelled after 19 days of order conformation. Amazon can asked me for few more days to Delivered the order. What about the Deal and offer just for making the fool the Customer. I booked this order on Dhanteras. This deepawali actually Amazon cheated me badly. Now i am not eligible for Rs 2000/- cash back from SBI also.

After doing all payment i was waiting for product from last 19 days. Now I lost my 2000/- Rs as caskback from SBI and 600/-Rupees on product as today same product cost is 600/-Rs More which i have to pay extra if purchased today from market.
Total lost around Rs2600/-

Thanks
ATUL GUPTA
[protected]

Our shipment order tracking no..[protected] 0n 25 oct. Prepaid. But gati courier service does not take it seriously and not delivered it. It was a valuvle book. I am already shopping custmer and our account last one year took 10 package. Take the enquires neither i will go to court. Send our book on my adress
Brahmadatta dubey
Near post office balaji ward hatta distt. Damoh m. P. 470125 india date. 15/11/2016

On 11/11/16, i received my product.. And since 500notes were not accepted, i decided to pay by card, and the delivery boy had withdraw twice from my bank account telling that the swiping machine connection was loose, though i told him i got message from my bank account regarding money withdrawal. I enquired customer care too regarding this, they told me to wait till tuesday, but my money has not been returned to my bank account still. Iam very upset.

I buy coolpad note 5 to your site at 3 November but my package not come. I already pay for this by credit card. Sevice was so poor. Please send my phone as soon as possible. I face so many problem without phone.

Dear Team,

Greetings!!!

This is to inform you that I have informed Amazon India regarding defective product delivered by them but they are denying to refund and even not replying me over my email and customer executives are taking rudely over the call and not ready to even listen my concern so please help me to get my money back.

please find the chain mail and help me

========================

[protected] Forwarded message[protected]
From: Jitender Singh
Date: Mon, Nov 14, 2016 at 5:13 PM
Subject: Re: Your Amazon.in Order #[protected]
To: [protected]@amazon.com, [protected]@amazon.in, [protected]@amazon.in
Cc: Jitender Singh, vishal raj

Dear Team,

Greetings!!!

REMINDER 2

WAITING FOR YOUR PROMPT REVERT.

KINDLY REVERT AND HELP ME OUT.

THANKS AND REGARDS
JITENDER SINGH

On Sat, Nov 12, 2016 at 11:15 AM, Jitender Singh wrote:
Respected CEO,

Amazon

Greetings!!!

REMINDER!!!

It seems that you and your team both are ignoring my email and delaying so that 30 Days return periods will end and then you will not proceed refund request. Being a Honest and loyal Organisation HOW YOU AND TEAM CAN IGNORE MY EMAIL AND EVEN YOU DON'T REVERT OVER EMAIL???. DOES IT SUIT FOR YOUR COMPANY????

NOW SORRY TO INFORM YOU THAT I WILL HAVE TO POST YOUR FEEDBACK IN SOCIAL MEDIA FACEBOOK, TWITTER, WHATSAPP AND CONSUMER COMPLAIN BOARD.

NOTE:- KINDLY DO NOT COMPILE TO SHARE YOUR UNPROFESSIONAL BEHAVIOUR WITH ALL OVER THE WORLD IT CAN LEAD TO LOSE YOUR REPUTATION.

Thanks And Regards
Jitender Singh

On Thu, Nov 10, 2016 at 3:43 PM, Jitender Singh wrote:
Dear Sameeraj Ji,

Greetings!!!

Thanks for your response.

HONOURABLE MR JEFF BEZOS COULD YOU PLEASE HELP ME TO GET MY MONEY BACK FROM YOUR ORGANISATION.

Here I would like to tell you that Being a highly esteemed Organisation you should not treat your customer the way you are treating. You know that I am Facing issue regarding product delivered by you and I simply want refund against delivered product but Instead of resolving my this concern you are delicately pressurising me for the replacement.

Can't you help forcing your customer regarding replace even if he is not ready for that.

I have requested my times to Respected Mr. BEZOS to revert over my mail but i am not getting any revert.

And one more thing why you guys remove Mr. Jeff Bezos' email ID out of Loop why ????

Over and over I am putting into this matter and you are removing him why ???

Please arrange a reply from your higher management and I know you can at least refund my money as i am totally fed up with your behaviour. It's very embarrassing to have such experience from you.

Again Hopping for positive revert in my favour from your side.

Please do not disappoint me this time.

NOTE:- DO NOT REMOVE RESPECTED CEO FROM THIS LOOP WHILE REVERTING.

Thanks And Regards
Jitender Singh

[protected] Forwarded message[protected]
From: Amazon.in
Date: Thu, Nov 10, 2016 at 12:01 PM
Subject: Your Amazon.in Order #[protected]
To: [protected]@gmail.com

Amazon
Your Account Amazon.in
Message From Customer Service
Hello Jitender,

Thank you for writing back to us.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, I'm sorry, I will not be able to provide any additional information in this regard than what has been already provided.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Warmest regards,
Sameeraj
Amazon.in

On Wed, Nov 9, 2016 at 1:34 PM, Jitender Singh wrote:
Dear All

Higher Management of Amazon India.

GENTLE REMINDER !!

Still Waiting for full refund and revert and proceed with full refund.

Respect Sir Mr. JEFF BEZOS please do the needful to get my concern fix urgently.

Thanks And Regards
Jitender Singh

On Tue, Nov 8, 2016 at 5:48 PM, Jitender Singh wrote:
Dear Sameeraj,

Greetings!!!

Thanks for your response.

But again I would like to request to respected Mr. JEFF BEZOS that I don't want any replacement I would go for the full refund and also would like to thank your team as they are assisting me the below process so that i can get my device replaced but it's really complicated for me.

Now I really sorry to say but I don't want this product back as i have experience about this device hence I am not ready to accept this again So please don't force me for this. I simple requesting for the refund.

Respected Jeff sir kindly accept my humble request and proceed with full refund and I respect your policies but it will totally against of my satisfaction. I know you have the power if you wish you can make me satisfy by accepting my refund request.

So please try to understand my situation and resolve my concern from your end.

NOTE:- Do not force me for the replacement and dear customer relation team please do not reply I need my concern resolved directly from honourable CEO of Amazon Mr. JEFF BEZOS.

I hope for the positive response this time ASAP.

Regards
Jitender Singh

[protected] Forwarded message[protected]
From: Amazon.in
Date: Tue, Nov 8, 2016 at 5:12 PM
Subject: Your email to Jeff Bezos - Re:NEED FULL REFUND ASAP !!! URGENT ATTENTION ON PRIORITY BASIS!!! NEED STRONG ATTENTION !!! NEED SOLUTION WITHING 24*7!!!
To: [protected]@gmail.com

Amazon
Your Account Amazon.in
Message From Customer Service
Dear Jitender,

I'm Sameeraj of Amazon.in's Executive Customer Relations team. Jeff Bezos received your email, and I'm responding on his behalf.

I'm sorry to learn about the experience you've had with your recent order for "HTC Desire 10 Lifestyle (Stone Black, 32 GB)".

Having said that, we can arrange a replacement for you right away and we will ensure that the replacement is delivered to you at the earliest possible. Also, regarding your order for HTC Desire 10 Lifestyle (Stone Black, 32 GB) - with Hi-res earphones ; I’d request you to resolve the issues with the smartphone by performing the following steps:

1. Go to our Online Returns Center http://www.amazon.in/returns on your mobile browser. Ensure you're doing this on the mobile in which you're facing issues.
2. You'll be prompted to download the Smartchk app for a preliminary diagnosis of the issues with your smartphone.
3. Follow the on-screen instructions to run the diagnostic test by selecting the issue you're facing on the phone.
4. Once the test has been completed, you'll see the result on your mobile screen along with the advice on what to do next. If an issue is detected with the phone, please follow the advice provided on the app for a resolution.

The diagnostic app is the first step to check your phone and evaluate the issue reported accurately. Based on the diagnostics, the app will correctly advise you whether there's any issue detected and if yes, whether to contact us or to directly contact the brand for the resolution. In case, the app advises you to contact Amazon, we will also be able to view the test details on our end which will speed up the resolution provided to you.

As per the updated Mobile Return Policy, Mobile phones are eligible for a replacement only and will no longer be eligible for refunds. In case you have received a defective or a damaged product, you will be eligible for a free replacement

Should you have any further queries, please feel free to respond to this email and we'll be glad to assist.

Once again, I'm sorry for the inconvenience you've had here. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. We appreciate your business with us and look forward to an opportunity to serve you again in the future.

Please use the survey below to tell us about your experience today.

Warmest regards,
Sameeraj

On Mon, Nov 7, 2016 at 2:23 PM, Jitender Singh wrote:
Dear Sir,

CEO of Amazon

Good Afternoon !!!

Thanks for your response regards my concern.

This is to inform you that as per your written statement you can not provide me full refund as it's Mobile device. Only replacement is possible due to your policies so thanks for reminding me your policies but really i am not aware about your such policies I only know and believe that Amazon is a reputed brand and I have blind faith towards your company and Amazon provides 30 days return policies where if buyer is not satisfied with the product he can go for refund but here i am thoroughly shocked that company like you directly denying that you can not refund.

==========================================

Message To CEO Amazon India Mr. JEFF

Respected Sir, I am your regular customer and I regularly shop from your portal even I promote your portal to my circle as well but this time due to product issues and it's not satisfying my satisfaction level hence would like to request for full refund. I know that a single buyer can not make a summer but still it's my humble request to you kindly accept my request and refund my full money back.

I know being a CEO of Amazon you will consider my concern and understand my situation so please refund me.

================================================

One more thing Earlier i was told over the call by Mr. Sandeep that my refund will be initiated from your side but now your team is not keeping your words and denying for refund.

Note:- I am again attaching Bill summary of my delivered product.

I hope i will get good news regarding my request.

your immediate and early response would be highly appreciable!!

Thanks And Regards
Jitender Singh
[protected]

[protected] Forwarded message[protected]
From: Amazon.in
Date: Sat, Nov 5, 2016 at 5:22 PM
Subject: Your Amazon.in Order #[protected]
To: [protected]@gmail.com

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I'm sorry to know about the problem you've had with your order. That's definitely not what we want our customers to experience. Please do not worry I'll surely help you with this concern.

I've gone through your concern and understood that you want to return the item and want a full refund.

To make things right for you I'd like to inform you that we cannot provide refund on the mobile phone due to policies.

We can only send you a replacement order.

If you want the replacement order kindly write us back and we'll create a replacement order and also provide you a return mailing label for returning the label.

However, I'm sorry, I will not be able to provide any additional information in this regard than what has been already provided.

We're working hard to provide a stress-free and convenient shopping experience at Amazon.in. I'm very sorry for the inconvenience you experienced in this case.

Your understanding and patience is highly appreciated. We hope to see you again soon.

Warmest regards,
Binoy.S
Amazon.in
Original Message
Dear Amazon India Team,

Greetings!!!

I would like to draw your kind attention towards my concern that I have
been facing since i received my Order ID[protected]:
1 of HTC Desire 10 Lifestyle (Stone Black, 32 GB) - with Hi-res earphones.

DEAR ALL I AM ATTACHING BILL SUMMARY OF RELATED PRODUCT SO PLEASE GO
THROUGH THE SAME.

I got delivered the product on dated 3rd November at evening time and it
was very disappointing for me as ordered product is not up-to the
satisfaction level it is totally opposite what was expected. Below are the
reason which leads me to go for refund against this

1. Memory card gets disappeared automatically and comes into action after
getting the device switched off.
2. Device having heating problem.
3. Battery back is not up-to satisfaction level.
4. Device consumes huge amount of time while charging.
5. Camera's Pixel Quality is very pathetic.
6. Applications takes time to get start.

And the worst thing i have experience while having the discussion regarding
the same feedback with the Support executive of one of the esteemed and
Reputed organisation Amazon.in which is known as "APNI DUKAN"

Today Morning at 10:30 I had a word with Support executive Mr. Sandeep
regarding refund he informed that you will get your refund ticket number
within 3 working hours but nothing received till 4'o clock.

today Evening around 4:20 PM I had a word with Mr. Ashutosh informed that
it's electronic first time we will replace your product instead of full
refund and suggested to follow Smart check App procedure to get your
product replaced.

It was very pathetic experience while having discussion with your support
Team So please Being a Valuable customer of yours It;s my humble request to
you please proceed with full refund policy and guide your support
executives that Do not float wrong information to client as it consumes
precious time.

I hope being a one of the Worlds best Organisation you would consider my
request and will make your customer satisfy.

NOTE:- Kindly do not compile your customer to lodge complaint against your
reputed organisation.

Your immediate action on the same would be highly appreciable.

Thanks And Regards
Jitender Singh

======================================

I am deepak from india, i regret i had to write you this mail much against my wishes. My daughter nt sneha hingorani has been regular customer of amazon for on line shopping for past few years. But this year in sept'16 she made purchase of kindle unlimited on line from amazon on line and paid rs 999/- twice through her credit card but service requested was never provided by amazon india. Despite several reminders over phone to amazon call centre, no refund has been given for both the transactions done on 29/09/16. Everytine she called up amazon india customer care - the pet reply has been "we are looking into the matter and amount paid will be remitted back in a weeks time - but over 6 weeks have gone by but still no visible action taken by amazon officials. My daughter because of her professional engagement was unable to scale up the matter further as she
Has trust in brand amazon and told me that amazon is world classs company and that her money shall be refunded. Because of her engagements i asked whether i can take and scale up the matter based on feedback received from the customer care of amazon - that any failed transaction if not reported within 60 days of the same shall lapse and amazon will not take any responsibility thereof. Hence this mail to you. The payment was made thru visa hdfc credit card on 29/09/16, despite vigorous follow up with your call center no visible action till date has been taken but false promises have been made for crediting the amount to the said credit card 4893 xxxx xxxx 0374

Request your personal intervention on the matter and thanking you in anticipation

Whenever I book a cod shipment from Amazon I get it within 2-3 days but when I book any shipment by paying cash online it takes around 10 days to reach me. Why there is so much difference between cod and prepaid shipment deliveries? I have booked above shipment on 8th November and till date I have not received above shipment. We buy from Amazon because they are giving good service but if you people are going to do differentiate between cod and prepaid deliveries then we customers are suffering the most. . .

Hi
I had orderd an motog4 on October 20 2016 but amazon took my money and said that unable to deliver product as they don't have correct address but I got few orders delivered on same dates since they have no reason they mentioned unfair reasons and used my money till 3rd novemeber and refunded this is not fair and I want compensation of RS 2000 and interest money back

Dear sir/madam,
The order ORDER #[protected] dated 26/10/2016 of a book named ASP.NET 4.0 Projects has so far not delivered to me. Please look into the matter and ensure prompt delivery of the same.
Regards,
Chandradeo Prasad

Please avoid Amazon. They cheat.

Pankaj trivedi

Nov 3 (2 days ago)

To seller-perform.

Dear team

As per review our order and feedback please find below step to improve our sales & service to meet performance

1. We have already appointed dedicated person to look after customer feedback/inquiry/query etc. And respond on time.

2. We are planning to put inventory sufficient at our wear house to make sure for fulfillment of order

3. We have decided to contact customer by sending them welcome/appreciation letter on receipt of order.

4. We update them through seller account about detail of dispatch.

5. We are planning to go with fba to improve our order ratio.

6. As some of order not yet reach is mistaken by local logistic team which is all self ship order where is we are not in fault.

However we here request you please reinstate our account as we are looking forward to do business positively and increase our span. We are also expanding our range of products very shortly and will be available to all of our customer.

Pankaj trivedi

6:26 pm (2 minutes ago)

To payments-inves.

Dear team

We have escalate this issue many time with concern team like seller performance, payment team etc. Please find below ponits

1. Account is in suspended mode due to amazon fault as we escalate many time to concern team about self ship order as local courier is not taking any responsibility to delivery product and take almost rs.700/- per device which is not even we are earning.

2. We have write complete detail many time but no action taken for the same

3. If amazon would have suggest about fba then this would not happen.

4. We are doing very clear business as provide complete product to customer, even this would be created over period of 1-2 months time as your team is not taken any action on self pick order has been cancelled.

5. You can check only self pick order is impacted none of easy ship has been effected and it is delivered to customer without any delay

6. Holding fund is the worst part of yours without studding truth behind it... Why is happen...?

7. We are selling mobile device is very low margin 1% to 2% and facing financial problem as you have hold our genuine fund with you without any proper genuine reason.

Note : you have to release fund in coming payment cycle, please dont force us to go in to consumer four am or in legal as we are demanding our hard earned money (It will create negative impression in market for amazon and seller both)

Pankaj trivedi
Vrajesh security systems
Ahmedabad-gujarat
India
(M) -[protected]
Like us on : https://www.facebook.com/vssindia

On sat, nov 5, 2016 at 5:13 pm, [protected]@amazon.in wrote:
Greetings from amazon.

The final settlement date for your seller account will be 31st january 2017. At that time, we will transfer the funds in your seller account to your bank account on file.

Please allow five to seven banking days for the funds to post to your bank account.

Regards,

Account specialist
Amazon.in
http://www.amazon.in

Pankaj trivedi

Nov 3 (2 days ago)

To payments-inves.

Dear sir,

As per mail we have received from amazon about payment hold., please find below point.

1. We are dealing in mobile handset which is in advance payment mode with respective company.

2. We have keep enough stock with us to serve & delivery faster to the customer.

3. All amazon easy ship order is ship almost same day to customer to ensure on time delivery

4. We are selling 0 defect product with proper packing

5. We are just started this business on amazon and looking to take it forward in smooth way, but we are facing payment problem

As if you hold our hard earned money with you for long time it is going to loss to us as we are no even getting 1% to 2% profit as of now looking at small turn over and we are facing lots of problem in our routine even we dont have any surplus fund to manage stock now, we here request you to please release fund on priority basis. Otherwise we will be in great trouble

Pankaj trivedi
Vrajesh security systems
Ahmedabad-gujarat
India
(M) -[protected]
Like us on : https://www.facebook.com/vssindia

Pankaj trivedi

Nov 3 (2 days ago)

To javed

Dear sir,

Your pincode is not covered under serviceable area, heance it is return back to us

Pankaj trivedi
Vrajesh security systems
Ahmedabad-gujarat
India
(M) -[protected]
Like us on : https://www.facebook.com/vssindia

On wed, nov 2, 2016 at 9:00 pm, javed - amazon marketplace wrote:

Order id[protected]:
1 of vivo y51l (Black, 2 gb ram, 16 gb) [asin: b01daeqlu0]

— begin message —

Hello,

We've been contacted by one of our mutual customers regarding an order placed with your store. Below is the information provided by the customer:

—
Order#:[protected]
Item: vivo y51l (Black, 2 gb ram, 16 gb)
Reason: missing items, parts or accessories

Details: order no:[protected]
Product is not delever of customer and customer already pay the payment so please contact the customer and give information of product regarding or customer claim a to z
—

To respond to this customer, please reply to this e-mail or visit your seller account at the following link:

https://sellercentral.amazon.in/gp/communication-manager/inbox.html?ie=UTF8&*Ver...⇄

We hope you're able to work this out with this customer.

Sincerely,

Customer service department
Amazon.in
http://www.amazon.in

— end message —

For your information: to help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through amazon.in for two years. This includes your response to the message above. Amazon.in uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.

We want you to buy with confidence anytime you purchase products on amazon.in. Learn more about safe online shopping (http://www.amazon.in/gp/help/customer/display. Html? Nodeid=[protected] and our safe buying guarantee (http://www.amazon.in/gp/help/customer/display. Html? Nodeid=[protected].

If you believe this message is suspicious, please report it to us here: http://www.amazon.in/gp/communication-manager/report. Html? Ft=inappropriatecontent&msg=asxbfphzsuefg&d=[protected]&mp=a21tjruun4kgv&v=1&t=b...⇄

To mark this message as no response needed, click here: http://www.amazon.in/gp/communication-manager/no-response-needed. Html? Msg=asxbfphzsuefg&d=[protected]&mp=a21tjruun4kgv&v=1&t=b3ab[protected]b[protecte...⇄

[commmgrtok:asxbfphzsuefg]
Was this review helpful? https://sellercentral-europe.amazon.com/gp/satisfaction/survey-form.html?ie=UTF8...⇄

Pankaj trivedi
Vrajesh security systems
Ahmedabad-gujarat
India
(M) -[protected]
Like us on : https://www.facebook.com/vssindia

On sat, nov 5, 2016 at 6:05 pm, amazon seller support wrote:

Greetings from amazon seller support,

As per our telephonic conversation, i understand that your concern was regarding payment hold and i assist you same.

In this regard, i would like to inform you that you can write email all your issue to this case id [protected].

Awaiting for your response.

Have a great day ahead.

Best regards,

Mohita s.
Amazon.in seller support
Check your seller account: https://sellercentral.amazon.in

Your Amazon.in Order #[protected]

I have orderd one item and made payment for that item on October-26
The estimated delivery date is Nov 8. But in website shows that item was delivered on nov-6
But yet I didn't received that package,
After contacting customer service they said it was wrong scan, we will deliver your product with in delivery date, but yesterday (from Nov 6 contacting) I called to customer support. they asked to me as you need refund or can I made one more order for you?

They are not following complaints?
How you still didn't update website as order is not yet delivered? Cheating ah?
I have received a call from local delivery hub on nov12, came and collect order?

But now they said your item was missing at somewher?

If that item was missed means ? How it was updated as delivered?
How the local courier person contacted me regarding my order?
Then how you again said it was missing?

Now they ask refund or product?
So finally I understand you didn't make anything regarding my problem yet.. You are expecting this problem will be automatically get solved?

I bought an earphone from Amazon.in worth 3800 rs on 29th of Oct after 9 days using the earphones they stopped working and those earphone can not be repaired because there is no service center in india and amazon.in is not accepting the earphones because the earphones worked for the first 7 days. I have had word with several amazon people they are showing me the policy and that's not helpful I tried everything. No body wants to repair them and amazon.in won't listen if you can help me kindly help.
Name is ankit
Phone [protected]

Hello amazon team,
I ordered on 1 october 2016 your website a lenovo laptop (Order#[protected]
But by mistake wrong item was sent me from your side. It's a electronics wight machine (Pictures is in an attachment).
As per discussed your executive please find attachment & give me refund on my bank account as earliest as.
Product return invoice number or tracking id[protected].
I called your tollfree number so many time but anyone could not answer properly & promtly.

What about my refund?

Thanks and regards,
Ashish r. Adhau
Mob no.
+91-[protected]

I am writing this letter in the hope that somebody in the higher ups take notice of how badly amazon customer service is treating their customers now a days. The incident started when I stumbled upon a good product listing on amazon India. ( to be specific this one : http://www.amazon.in/LG-22MP68-Full-MONITOR-1920x1080/d...). That particular LG monitor was listed for selling at Rs. 8000/-(around usd 120) and I double checked that my pin code 700149 was deliverable.
There was an ongoing promotion of 15% cashback for amazon gift card and I loaded appropriate balance only to purchase that monitor. But to my astonishment, when I went to payment page, it was showing that the product could not be delivered to my address. I went back to product listing and it was still showing that the product is deliverable to my pin code (as of writing today, it is still showing deliverable to my pin code). I got suspicious and checked some other monitors of the particular seller and found that the seller is shipping them to my address even at payment page. Clearly this was an incorrect/fraudulent listing by the seller and as a result of that my whole money got stuck in that gift card.

I contacted amazon support and told them the whole story that I am suffering for the incorrect/fraudulent listing in amazon site. I requested them to either deliver the product to me ( as the seller clearly delivers to my pin code as verified from other products of same category) or refund the amount to my bank account. I did not want the promotional amount of cashback, I just wanted the money I loaded in gift card as the card was bought for sole purpose of buying that monitor. I came across 3 support executives and 2 supervisors but they did not resolve my problem. One supervisor named Mohammad Abdul promised me that he has cancelled the gift card and refunded the amount and apologized for the troubled I faced. Next day I came to know that nothing has been done and it was outright lie.They even acknowledged that the other executive was lying. I came across various support executives and supervisors. But they did not do anything to resolve my problem. They just talked like some robots and told they can't do anything. I have the whole chat transcripts saved with me for future references.

I had been purchasing from amazon for the last 3 years and recommended to everybody for their customer centric approach. I never imagined that I would have to face this kind of problem. Honestly, this whole incident is leaving a bitter taste in my mouth. Please be aware of degradation of amazon customer service.

I have a receive defective product. but they did not return my product. my order id is ORDER #[protected] and order date is 08th november 2016. i have a issue this proudct . i have a lots of time calling to your customer care and also talk with your senior but they are refused for the refund. kindly take this issue as priority basis thanking you,

i have issue lots of problem . kindly resolve this issue

I had ordered four sarees from amazon online shopping. i received the order and paid the full amount and since i did not like the products i put for return request. the company did not have return pick up policy so i had to parcel back all the four sarees. i got refund for only one saree out of four, now that its been three months that i returned the sarees the company has still not refunded the amount of remaining three sarees..when i called their executives they are putting blame on sellers.. hw are we supposed to run after the sellers..its companies responsibilty to look after the refund procedure..i can show the detail report of my bank account wich is linked which shows tht the refund is not proccessed yet for remaining three and only one refund was proccessed.
now neither do i have money nor do i have sarees in my hand..hoping that u will look in the matter and solve my problem

Amezon india shoping site se mainr american tourister beg order kiya tha or wo order b ho gya, mere pass masge aa gya tha or unohone delivery ka masage b muje send kiya tha ki aapka order delivery k liye nikal chula h, lekin fir b muje mera order mila hi nhi or jb amezon customer care par baat ki to unohone muje clearly jawab nhi diya or phone cut kr diya

I had booked online Lennovo mobile from amazon on 7th October16. The money was deducted from Citibank credit(5015) card but I found it costly so i cancel it and got message that the money would be refunded in 2-5 business days but till date I have not receive the refund.I have written several mail to their customer care team but they only say give us 24-48 hrs we are looking into it.

I had ordered moto g4 mobile phone the money was deducted from my citibank card on EMI.When the mobile was delivered the courier of Amazon asked for COD cash on delivery despite my proving the money has been paid.On persistent calls to call centre.Amazon india was unable to solve the problem and the consignment went undelivered.Highly unprofessional approach of the company.I don't know when will the refund be initiated.Lackadiasical attitude of Amazon India.No phone no mail from the company.I real bad experience.
ORDER NO.[protected]
ORDER DATE 10 Nov 2016