Amazon India Complaints & Reviews

I bought an earphone from Amazon.in worth 3800 rs on 29th of Oct after 9 days using the earphones they stopped working and those earphone can not be repaired because there is no service center in india and amazon.in is not accepting the earphones because the earphones worked for the first 7 days. I have had word with several amazon people they are showing me the policy and that's not helpful I tried everything. No body wants to repair them and amazon.in won't listen if you can help me kindly help.
Name is ankit
Phone [protected]

Hello amazon team,
I ordered on 1 october 2016 your website a lenovo laptop (Order#[protected]
But by mistake wrong item was sent me from your side. It's a electronics wight machine (Pictures is in an attachment).
As per discussed your executive please find attachment & give me refund on my bank account as earliest as.
Product return invoice number or tracking id[protected].
I called your tollfree number so many time but anyone could not answer properly & promtly.

What about my refund?

Thanks and regards,
Ashish r. Adhau
Mob no.
+91-[protected]

I am writing this letter in the hope that somebody in the higher ups take notice of how badly amazon customer service is treating their customers now a days. The incident started when I stumbled upon a good product listing on amazon India. ( to be specific this one : http://www.amazon.in/LG-22MP68-Full-MONITOR-1920x1080/d...). That particular LG monitor was listed for selling at Rs. 8000/-(around usd 120) and I double checked that my pin code 700149 was deliverable.
There was an ongoing promotion of 15% cashback for amazon gift card and I loaded appropriate balance only to purchase that monitor. But to my astonishment, when I went to payment page, it was showing that the product could not be delivered to my address. I went back to product listing and it was still showing that the product is deliverable to my pin code (as of writing today, it is still showing deliverable to my pin code). I got suspicious and checked some other monitors of the particular seller and found that the seller is shipping them to my address even at payment page. Clearly this was an incorrect/fraudulent listing by the seller and as a result of that my whole money got stuck in that gift card.

I contacted amazon support and told them the whole story that I am suffering for the incorrect/fraudulent listing in amazon site. I requested them to either deliver the product to me ( as the seller clearly delivers to my pin code as verified from other products of same category) or refund the amount to my bank account. I did not want the promotional amount of cashback, I just wanted the money I loaded in gift card as the card was bought for sole purpose of buying that monitor. I came across 3 support executives and 2 supervisors but they did not resolve my problem. One supervisor named Mohammad Abdul promised me that he has cancelled the gift card and refunded the amount and apologized for the troubled I faced. Next day I came to know that nothing has been done and it was outright lie.They even acknowledged that the other executive was lying. I came across various support executives and supervisors. But they did not do anything to resolve my problem. They just talked like some robots and told they can't do anything. I have the whole chat transcripts saved with me for future references.

I had been purchasing from amazon for the last 3 years and recommended to everybody for their customer centric approach. I never imagined that I would have to face this kind of problem. Honestly, this whole incident is leaving a bitter taste in my mouth. Please be aware of degradation of amazon customer service.

I have a receive defective product. but they did not return my product. my order id is ORDER #[protected] and order date is 08th november 2016. i have a issue this proudct . i have a lots of time calling to your customer care and also talk with your senior but they are refused for the refund. kindly take this issue as priority basis thanking you,

i have issue lots of problem . kindly resolve this issue

I had ordered four sarees from amazon online shopping. i received the order and paid the full amount and since i did not like the products i put for return request. the company did not have return pick up policy so i had to parcel back all the four sarees. i got refund for only one saree out of four, now that its been three months that i returned the sarees the company has still not refunded the amount of remaining three sarees..when i called their executives they are putting blame on sellers.. hw are we supposed to run after the sellers..its companies responsibilty to look after the refund procedure..i can show the detail report of my bank account wich is linked which shows tht the refund is not proccessed yet for remaining three and only one refund was proccessed.
now neither do i have money nor do i have sarees in my hand..hoping that u will look in the matter and solve my problem

Amezon india shoping site se mainr american tourister beg order kiya tha or wo order b ho gya, mere pass masge aa gya tha or unohone delivery ka masage b muje send kiya tha ki aapka order delivery k liye nikal chula h, lekin fir b muje mera order mila hi nhi or jb amezon customer care par baat ki to unohone muje clearly jawab nhi diya or phone cut kr diya

I had booked online Lennovo mobile from amazon on 7th October16. The money was deducted from Citibank credit(5015) card but I found it costly so i cancel it and got message that the money would be refunded in 2-5 business days but till date I have not receive the refund.I have written several mail to their customer care team but they only say give us 24-48 hrs we are looking into it.

I had ordered moto g4 mobile phone the money was deducted from my citibank card on EMI.When the mobile was delivered the courier of Amazon asked for COD cash on delivery despite my proving the money has been paid.On persistent calls to call centre.Amazon india was unable to solve the problem and the consignment went undelivered.Highly unprofessional approach of the company.I don't know when will the refund be initiated.Lackadiasical attitude of Amazon India.No phone no mail from the company.I real bad experience.
ORDER NO.[protected]
ORDER DATE 10 Nov 2016

I am fed up with Amazon and it courier services.Amazon push my product to Aramex courier service to deliver my package. The detail are
Courier: ARAMEX, Tracking #: [protected].
ORDER #[protected]

I have placed an order long time back on amazon and it was expected to be delivered by Friday 11Nov2016.
Its Courier service man(Aramex delivery boy) are such a big liar, they even didnt visit at my home and mentioned that could not deliver because customer was not at home. They are lying because they didnt even call me while generaly delivery boy calls before coming at home. Even i shared alternate number too but still they didnt call on any of the number.
I raised complaint on Amazon three times, they don't have any service like they could give some service request number. So cannot track history of complaints.
I call them daily and for last three days neither i am getting my product nor i am getting any call from courier service. Amazon daily told me that my issue is escalated and it will be delivered today but still they could not help to resolve the issue. Its Sunday, 13Nov2016 and still my product is not delivered.
Amazon is such a third class service and same way its courier service is. Isn't Amazon does not have any way that it could help to resolve the customer issue. They have such a practical scenario that its courier service is doing fraud and Amazon cannot do anything in that.
Shame on such a big company. In india that is the reason that Amazon like companies are not trustworthy and they are just big flop who take your money and then make customer life hell with their poor services.

I dont recommend anyone for Amazon because if you are planning to gift some product to someone then you will face that event is pass away and your product is yet not delivered and even not delivered late too.
Amazon is disturbing online market and doing fraud with indian citizen. such fraudcompanies should expell from our country. This can be done only by not buying product from this mischief company.

Fed-up with the services of Amazon and never like to be its customer again. Only one solution for such fraud company and that is only to drag these companies to the court for justice. I would like to claim for my money, my mental harrasement and time wasted by this company. If i were in UK then this company would have been crying for this big fraud.

Regards,
Ajay
[protected]

I have order a Lenovo phone from amazon at time of Diwali offers.
Offer price was Rs - 11000. i have to gift that mobile to my wife on diwali.

i ordered on 19 October 2016 and delivery date was 25th Oct, product was not delivered after 15 days of delivery date and at last my ordered was cancelled.

I purchased mobile as a emi, so i have loss the emi charges and now it is showing price 14000.

i called to customer care approx 20 times for delivery status...every time they said my is on high priority and they assured me for next day delivery but product was not delivered.

Ridiculous service by amazon... i will never trust on amazon.
Order#[protected]

Can some one please brief me on below

HHDF[protected] / BILLDKAMAZONSELLERSE[protected]/11/2016 60, 000.00

My bank account got hacked 2 days back

can someone please help me on "HHDF[protected]" how to fetch details with amazon.

I have checked with amazon they were unable to find any data with above. I have researched in google regarding the same but it clearly says transaction with amazon. can some one please help me on this

FOLLOWING NEEDS YOUR IMMEDIATE ATTENTION

I HAVE RETURNED THE ITEM LONG BACK BUT STILL DID NOT RECEIVE THE REFUND IN BANK ACCOUNT
SHARED.
THE RETURN PICK UP IS ALREADY DONE.
PLEASE REFUND Rs 556 /- IMMEDIATELY

WHY WHY SO PATHETIC REFUND SYSTEM ???????? FLIPKART HAS SUCH A GOOD REFUND SYSTEM
WHY AMAZON IS SO LATE IN REFUNDING ???????????????
PLEASE REFUND Rs 556 /- IMMEDIATELY

ELSE I WILL GO TO CONSUMER FORUM AND GET THIS ISSUE RESOLVED

Order Details
Ordered on 8 July 2016 Order#[protected]
Invoice
Shipping Address

ABHIRUP BHATTACHARJEE
BELEGHATA C.I.T BUILDINGS OLD BLOCK 9B FLAT 30 and 34
KOLKATA, WEST BENGAL 700010
India

Payment Method
Cash on Delivery (COD)
Order Summary
Item(s) Subtotal:
556.00
Shipping:
0.00
Total:
556.00
Grand Total:
556.00
Return started
Your refund will be processed when we receive your item.
CAT Cracker Quantitative Aptitude
K.R. Gupta
Sold by: R K Books
556.00

This email is to inform you about my recent experience with amazon India. I am a long term customer of amazon India and have purchased many product from amazon India. The experience I had this time was worst. Let me explain the experience I had, First I ordered the Kenstar Hot Spring KGS06W5M-GDE 6-Litre 2000 Watt Storage Water Heater on 28th October and it showed that I will get the delivery on 7th Nov, I was pretty fine with that. After I placed the order I read some reviews that amazon delivers a 3 star power saving rating whereas it is mentioned in the website as 5 star power saving rating, i was quite concerned and I contacted amazon chat support and shared my concern, I was assured that I would receive 5 star power saving rating and I need not worry. Then on 4th Nov morning I received a message that the my delivery would arrive today with a contact number as [protected], but no one called me till 4PM, I called on that number and a person told he would come and took my address but no one called or came to my house and send a mail on the next day that I was not present at my address. I was amazed to see that, I contacted amazon call and someone told that it was a mistake and amazon sends false sms by mistake and harsh customer. He told that the package will be delivered the next day. I again waited the whole day, contacted support and this time they said that it will arrive by today. He assured me 100%, I confirmed with him on phone. No one came, I again contacted amazon support. the same lines get repeated by them, I was sick and tired of this kind of service. Today in the morning I again received a sms about delivery today with another contact number as [protected], when I called this number, it says that this is incorrect. I contacted amazon support and they told I need not worry I will receive it by today or tomorrow. Finally at 2 15PM I got the product, then I opened the pack and to my frustration found a 3 star power saving rating geyser inside. I am a customer of amazon from a long time previously also I faced minor problems like my ORDER #[protected] is still expected to be delivered on 27 August 2016, sounds sarcastic. I would never go for amazon from now on, it might not be of much worry to amazon if a single customer is not a part of it, but it will be if this kind of service continues and you will loose many like me, your support and courier are the worst and just say the same copied lines. The worst experience ever. I have attached all the voice recording and the chat scripts with amazon in this email. Next I will post this in twitter Facebook and then go to consumer forum for harassment.

I had ordered a shoes from from amazon.in on 10th of november . and also canceled the order due to some of the un avoidable circumstance regardeing the currency i had also made the payment trough my debit cad and till now they have not refund my money and while contacting to them they only say that they have crdited the refund money in my account but it has not been credited till now . please look on to thos matter as soon as possible . my order id is[protected]

Sir,
On[protected], I ordered one Morphy Richards 1.5 lt. Tea maker vide order number[protected] . On[protected], the item was dispatched & estimated delivery was fixed on[protected] as per your SMS). On[protected], I received a SMS stating that the said item was out of delivery & would be arriving on that same day. Immediately, after a minute, I received a SMS from your side stating that the item has been returned to the seller because it was refused at the time of delivery. I am unable to understand how this happened as neither any delivery person came to our place nor were we contacted over telephone. As a result, there arises no question of refusing the item from our side. Kindly take the matter into your immediate attention & resend the item if possible.

On 10 nov 2016 i had ordered two t shirts (Campus sutra men's cotton t-shirt (Sss16ldr_rnfstr_m_blgr_xl_black), size xl & gritstones round neck full sleeve t shirt gsfstsht1303mrnblk_xl, size xl) on amazon.in site and my order no. Is #[protected]. I have already paid the order amount rs. 1252/- through my bom debit card. But today ie on 12 nov i have received only one tshirt (Gritstones round neck full sleeve t shirt gsfstsht1303mrnblk_xl, size xl). As i had paid for two t shirts, the other t shirt (Sss16ldr_rnfstr_m_blgr_xl_black), size xl) is not received yet. Pls do the needful on urgent basis. This is scam by amazon as this is happening with me second time (Kindly refer my other complaint where i order two shirts on provouge site but the payment and delivery done through amazon.in site and received only 1 shirt). When you ordered two things in one cart and if you have already paid for it. Amazon delivers only one thing. Its happened with me second time. Kindly resolve the issue as early as possible.

I orderered a mobile phone gionee s6 pro from amazaon during recent diwali sale .during my research for best price i found one seller with extremly low price and further on instant credit card discount. this was very well deal. i took lot of time doing this resarch and finally ordered my phone.
next day i receive the mail advising my order is cancelled and refund processed without any reason. they did not even had courtesy to call and say sorry and admit that price loaded was wrong or the seller is not under their control. on writing a mail they did not even bothered to answer and instead offered me 500 rs gift coupon. whereas i did not buy thephone from another side . resulting in loosing the deal on other website which was in time frame.
i almost bought phone 2500 rs higehr from another side. finally i have asked them refund for this amount and they are not ready to respond even the mail has been sent to their md [protected]@amazon.in

this is not the second time in last few days.they cancelled similarly one order of my without checking with me and processed refund advising not available with seller . infact the same p;rice was in chepaer price available on their own site thru another seller. they did not even bothered to changed the supplier. instead canclled myorder. me ultimately loosed the deal. secondly my transaction which was above 6000 applicble for cash back automatically reduced from 6k and thus no cash back applicabel.

My area courier service agent very poor service. same time he cancelled item for own risk so am not getting my order item.

With the refund reference number[protected]...is not processed but in the status they are maintaining its successful. Simply U r cheating me. I want my money back.

I had odered a smartphone on amazon on 7th of November 2016 and the oder was delivered on 12th of November 2016. The model was Hicell TX4 Android phone 5.5... But when I unpacked the product, I found the screen cracked and damaged...So I want my phone to be replaced.It would be grateful if you would take my complaint to attention as soon as possible. I want my phone to be replaced as soon as possible.