Amazon India Complaints & Reviews

I am order placed motog turbo but i have received in dtdc courier another item name music speaker. i received courier on 11.50am and i opened it. in that courier box i have not received moto g turbo black but i received wrong item music speaker black. so sir please send me moto g turbo black 16gb ORDER #[protected].

I had ordered kindle paperwhite from Amazon India before Diwali (around 19th Oct). The courier guy called and said he will come tomorrow but never came. He marked order as delivered.
I lodged several complaints on social media/ customer care - they gave me same excuse that product has been marked as delivered. We cant do anything.

I have lost hope of getting a refund now.
Can anybody please help?

This is ramesh from tumkur, karnataka.i have ordered
A lenovo k4 note wooden edition mobile with a temperedglass & backcover.it has to be delivered on 7/11/16.but my order on tempered glass & back cover was cancelled automatically by the amazon people without intimating me.still I didnt received the phone also.the response from the amazon customer care is disgusting.my order no is[protected].i suggest all the amazon buyers not to buy any products. Flipkart is better than this.if the amazon people still fell some responsibility call me & resolve my issue.My number is [protected].

I could be part of amazon india by calling many times by amazon call centers. They started to give order witout even informing how to handel orders, packinging detail etc. Error full software of amazon. You can charge any time for any thing, you will receive order even you doesnt have item
Many buyer sent me return request after useing that item at there home.
No person to see in amazon problem of seller.
"mail sent to amazon ':-
How i am responsible.
Prove it how i am responsible. If you could prove it or buyer must prove it.
I will not let you to spoil my amount. Stop cheating sellers.
You sent to give return address why you dont have seller address or conspired to refund back amount in favor of seller and even mailed to buyer for no need to return item back to seller. Means you losed your maount and item too.
Can any one do immediate reply for all mail coming in spam.
Check your return policy and you have violated your own policy about return product must be unused or non experimented.
Solve this issue as earliest possible else i will be compelled to take help of court. This time i have all proof or errors and all issue running with you. I am frustrated seller now whose od amount has been spoiled by amazon policies. I could not receive any amount even.
I have mail you sent to buyer not to return back product even money

You have cheated me. Instead of delivering a WD 2TB external HDD, I received pieces of soap.

Hi,

I wanted to return brand new desktop and pick was scheduled on 9th of November 2016 but courier guy refused to come to place giving reason he does not know address and promised to pick up next day..

Please pick up as early as possible and refund money.Worst experience I have ever with Amazon.

Also for delivery of product was late as expected.

I purchased one mobile phone from your website LENOVO VIBE K5, very second day i complained to your customer care no[protected] that camera features and internet features are not working properly. I ALREADY TOLD YOUR COMPANY FOR REFUND MY AMOUNT BUT THEY PEOPLE DONT GIVE ANY RESPOND SO KINDLY DO THE NEEDFUL AND GIVE POSSITIVE REPLY FOR THE SAME.

Had paid Rs.100/- against for 1 day delivery but the same not yet received. Amazon had committed to delivery the phone by 08.11.2016 by 20:00 hours the same was not done . The Amazon Agent turned off his mobile phone the whole day. At 20:40 hours the Amazon Agent called to inform that he will deliver the product the next day. On asking if can self pick the product, the Amazon personnel said he will call back but after an hour he didn't attend the call & today (09.11.2016) the phone is switched off

Contact no of the Amazon Personnel- [protected]

Order details:
Order #[protected]
Dated: 07.11.2016
Description: Moto Z Play with Style Mod (Black, 32GB)
Penalty: Rs. 5000/-
My Contact No: [protected]

I ordered Salwar suit on 20th Oct 2016. Two of similar kind. One I received n other I didn't. But in app, email, msg it is SHOWING AS DELIVERED!!! I HAVEN'T RECEIVED MY PRODUCT!!! Consider this immediately and act accordingly!!! I have paid n u ppl r showing it delivered n I haven't received my product!!! Order no[protected], S.B creations Salwar suit.. I don't mind if delay in shipping, but hw can u show a product which is not delivered, as delivered!! ?? Cheating ds is called as

3 products which i order on diwali, went undelivered what-out any prior notice,
Amazon customer care as no answer for this,
and cutting my chat in the middle,
No correct response,
no solution from them,

ORDER PLACED
Thursday 27 October 2016
ORDER #
[protected]

ORDER PLACED
Thursday 27 October 2016
ORDER #
[protected]

ORDER PLACED
Thursday 27 October 2016
ORDER #
[protected]

Till today,
we dont have any solution for it,
No help from amazon itself,
but they are ready to refund,
This is not he correct trade,

I have personnely contacted 5 times to resolve the issues,
Still they dont have any answer for it,
My last chat was perposefully stopped in the middle,
So i am complaining to indian consumer forum for help

below are the last chat history:

Me: Hello amazon,
Please provide me the valid reason for not delivering my product on time
WalletKing Camel Brown Genuine Leather Casual Belt for Men ( Size: 36" )
You are now connected to Keerthi from Amazon.in
Keerthi: Hello, my name is Keerthi.
I will be there to help you.
Me: Okay,
hope you help
Keerthi: Yes I'm sorry for the inconvenience happen to you.
I have checked it for you that the product have been moving to the seller.
Me: Y?
Keerthi: In this case I'm sorry to say that the product will not be delivered to you in this case I will help you in the refund for the product and I request you to please reorder for the product again.
Me: I dont want refund
I need product
I have paid money for it
Keerthi: I can understand your concern can you please give me 2-3 minutes so I can check it for you that can you do the replacement for you?
Me: Replacement is the next topic,
first tell me..
the valid reason for not delivering my product on time???
Keerthi: I have checked it for you that the product have been out of delivery for 1st of November and on 3rd of November and it have delivery attempt for the product.
Me: Its fine,
tell me the reason for not delivering it to me?
Keerthi: As per the policy the delivery can be attempted only for two times in this case the product will be marked as undeliverable and it will return to the seller.
Me: On last Saturday, It was write on your website, That it will be delivered by Monday,
on the next day, it went to undelivered state,
this was ridiculous,
Yes you are right,
tell me the reason,
you are getting my question keerthi?
or shall i repeat it again?
Keerthi: Yes I can understand your concern have you received any call or message regarding the delivered.
Me: No
i didn't received any call or msg,
if i would received,
i would have personally called the courier guy, ...
now, this would be the 5 time i am repeating the question,
tell the valid reason for not delivering the product on time,
?
Keerthi: Yes I have explained you already that the delivery have been attempted twise in this case the product is returning to the seller in this case we can issue you only the refund of the product.
Me: This is the 6th time ia ma asking,
as per you,
delivery are attempted,
so tell me y it was not successfull???
is it my fault?
If you are not able to answer my question,
then tell me
Keerthi: I have explained it to you that pick have be attempted for you in this case I request you to please update your number then we will be able to inform you about the delivery of the product.
Me: I have a valid and working number updated by me, ,
is this the reason??
that i didn't pick up??
please be specific with your answer..
then i will move ahead with next question
Keerthi: I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Thank you for contacting Amazon.
Keerthi from Amazon.in has left the chat

****bean bag was delivered on 7th of November and show 5th of november in website,
i am adding the screenshot for it also

I've bought a MOTOROLA G4 PLUS mobile from Amazon India. The delivered product was defective as the proximity sensor was not working. On asking for refund/replacement I was asked to get a service denial certificate from the service centre which the service centre people refused to give stating that they would provide service. It has been in the service centre for the past month and the replacement window has already lapsed. When I questioned Amazon they said they cannot help in anyway and have replied that I can proceed with complaining. I request prompt action to be taken against them. All this hiatus has cost me my mental peace. I have wasted 13000 rupees trusting in amazon and they have broken my trust.

First of all please check the status for the ORDER #
[protected]
Shipment details
-- Delay Delivery on customer request
Kolkata, West Bengal, IN
Courier: Delhivery, Tracking #:[protected]
Tuesday, 8 Nov
12:28 PM Out for delivery
Kolkata, West Bengal, IN
Saturday, 5 Nov
9:50 PM Delay in delivery due to external factors
Kolkata, West Bengal, IN
11:57 AM Out for delivery
Kolkata, West Bengal, IN
Thursday, 3 Nov
10:16 PM Delay in delivery due to external factors
Kolkata, West Bengal, IN
2:11 PM Out for delivery
Kolkata, West Bengal, IN

I am following up the customer care of Amazon.in through phone, chat, for the status of my order. But everyday they are giving fake promises that the order will be delivered by tomorrow. But still today 08.11.2016, 9.55 PM, the status have been updated that "It has been delayed by Customer." But no phone call came. Infact they didn't even bother to call me that why my order is being delayed so much. First delay reason they are giving it's raining in kolkata. Second delay reason they have given the product is being damaged. Third reason they given is that the status is wrongly uploaded. Amazon.in have wasted my precious time by wrongly updated the status that it is out for delivery and make me sit in the home for the whole day waiting for the order.

Lastly I don't know whether I will get my order or not. The main concerned they have made me lost my precious time.

Dear team Amazon
Please find the items supplied which are not as per order
The make of the products are different
Instead of Toni soldering iron they’ve supplied Hero make soldering iron
Please do the needful to replace the items as per order
It is very urgent for my lab / project requirement

From: Kanai Dutta
Sent: 27 October 2016 14:21
To: [protected]@amazon.com
Cc: Chinmoy Dutta ([protected]@gmail.com)
Subject: Amazon order ref #[protected] dated 14th Oct 2016

Dear Sir,
Please look into the subject matter.
Against the subject order there are three consignments
Item no 2 supplied wrong – please arrange to returned / cancelled the item immediately & refund the money.

Item 1/3 received and found okay

Item 2/3 received and found wrong items

Item 3/3 received and found okay

Please guide us to get the item no 2 out of 3 returned/cancelled

Regards ..
Kanai Lal Dutta
[protected] * [protected]

I have placed the following two orders with Amazon on 31 October, 2016:-
Order Confirmation
Order #[protected]
Order #[protected]
While Order #[protected] has been received last week, Order#[protected] is still awaited. The Contact Nos. /Customer Care Nos. provided by the Company are appears to be wrong. I am not able to contact any one.
Kindly help at the earliest possible.

B M AGGARWAL
[protected]

KDM M-30 Unisex Carrom Board
Amazon Return ID: euqf55229RMA
Order ID:[protected]
Order Total: 1, 699.00
I purchase this Item
On dated 02 September 2016 i send request on 04 September 2016 when nobody pick from me I courier this product on dated 16 September 2016 and send courier receipt to you after some days when i not recieve my payment and courier charges i call your customer care services they says send delivery receipt i sent to you But no reply i call you 6 times but nobody cares and not refund my payment 1699/- product rs and 700/- courier charges till date.
Refund my Rs and compensate from company for harassment and late.

Regards
Gurpreet Singh

Bought HTC Desire 626G+8GB (Blue Lagoon) via order number[protected] on 29th Oct. Have been trying to fulfil return formalities through sites, since 30th, have sent several mails to the customer care link provided with the mail, but to no avail. There is no response as of yet. Have called customer care also, where it took my number and told that they will call back, which they never did. Now, that I am trying to check for any progress in this regard, it shows the date of return has expired... Feeling like cheated... The phone I received is not what i ordered, it seems refurbished... Kindly respond, ASAP @ [protected], [protected]; [protected]@gmail.com. Expecting early redressal ...

I am very surprised at the service from amazon. i was ordered a moto g plus 4th gen black 32 gb phone vide order no.[protected] on 27th oct-2016 and delivery was estimated on 3rd nov. 2016 but my happiness vanished with the service of amazon. they didn't make sincere efforts to deliver my product and canceled it without my consent. despite their fault of canceling my order they are not ready to provide me the phone. without getting my consent they proceed to refund the paid amount, during my conversation with amazon customer care i asked them to provide me the mobile phone and not refund the amount. the worst part is they are not even ready to lodge a complaint for my grievance and now after the price is increased they want me to order again at the current price, despite the fault from their end. they come up with lame excuses that the product might have been damaged in transit etc.. very disappointed with the company of such repute with this cheap service. hope they realize the mistake and provide a solution.

Offer violation : Order #[protected], placed on 21 September 2016

With this order there was an offer, which was a Samsung headset. As per the offer the coupon codes to claim it should be sent to the buyers by 31st October 2016. But there are no communication regarding the same from Amazon or the seller till now. The main issue they are pointing out is 'Promotion Team is not responding', is that our problem !!

I am contacting the customer care since last two weeks to resolve this issue, but I never got a proper answer. Promises are made every day but nothing happens.

Order a mens Jersey, Amazon have no information where it is. Seller says it have been shipped from them and Amazon don't know about it. And customer care only says what is visible to me on app. They don't even refund money on time. Have past experience for the same about 2 product. Never disappointed by anything else than this application. Please don't go for Amazon, if you need something on time, because they are never on time.

Have contacted customer care service more than 5times, but they don't have any information about the product.

Order number:[protected]

Dear all,

Order #[protected],[protected]
The billing department confirms the cancelled order but fails to refund the money after 1 month.
Till now I have not been refunded.

Please refund the money.

Thanks and regards,
Somnath Dawn