Amazon India Complaints & Reviews

I had ordered an item LENOVO ZUK Z1 which has not delivered on my adresss yet. And now iam getting masseges that i am not available on my address.The customer executive even supervisers are terribly unhelpful.I've ordered it in 20Th Oct with delivery time of 26Th Oct now 30Th October came yet not delivering. I asked please provide me delivery boy no. they didn't provide and just saying wait we can't do anything. Means they have 0% coordination with their own courier service its very disgusting.I requested please this is Diwali gift send it to me before 30 but they saying repeatedly in 24hr again & again.now its getting very irritating. please take action about it.

Deepak Kandari

I placed an order on 2nd October 2016 and got wrong product. I returned the product on 17th October, 2016. After one week I mailed Amazon customer care regrading refund as they didn't refund my money in my given bank a/c. Then they assured me to resolve it soon. But still I haven't got my money back. Please look into this. Order details and mail details are attached here.
Thank you.

Sirs,
On[protected] i tried to buy a set of joe aviator black sun glass. On placing the order i was diretected to make payment. I made the payment of rs.302.00 being the cost of the glasses including freight. First i got the message, "payment was successful". Then in few minutes there was an sms saying that the payment was failed and if i wanted to purchase the glasses i must make payment once again. Hence i tried to make the payment. This time also the same thing happened as said above. Hence i had to try a third time and the above was repeated. So i checked my bank account and to my dismay i found that each time i tried rs.302.00 totaling rs.906.00 was deducted from my account. Immediately i tried to cancell the transactions, but the message was flashed saying that the order was already processed and it was handed over to delivery. On[protected] two packages arrived one containing one set of sun glasses and another containing two sets of sun glasses. I explained the matter to the delivery man and returned the package containing two sets of sun glasses bearing no. Awb.[protected]. All that i wanted to buy was only one set of sun glasses but my account was debited three times, each time saying that the payment was not successful and that if i wanted the product i must make payment once again. Now that i have returned the goods. Kindly arrang to refund the money for the two sets of sun glasses that i have returned.
Thanking you,
Raphael

Dear sir
My product details
Your return pick-up is scheduled for: tuesday, oct 18, 2016, 15:00 - 18:00 the phone number we've given to the carrier for this pick-up is [protected]
Pickup address
Dinesh singh
House no. m-4. ashok vihar
(opp. gate no.1, ashok nagar)
Ranchi, jharkhand - 834002
Phone: [protected] pickup time:
Tuesday, oct 18, 2016, 15:00 - 18:00 tracking id:
[protected].
I am waiting since 18th october for the pick up and exchange. i ve made many complaints and request as well.
Regards
Anju.

Hi Team,

My Sister Sandhya Order for Skirt for her friend Kid Birthday on 14th Oct and we haven't received yet. Today its 31st Oct and we have been following this up with Amazon Customer care for multiple times and yesterday we got confirmation that the order cancelled for because the Order got damaged. We got this update only after we call customer care yesterday ( 30th Oct ).

On Thursday, we called customer care and they said it will get delivered on Friday and it is not yet delivered.

Who can help me on this ?

• Product delivery update and attempt wrong updated
• Courier Company never called and response on phone and update that attempted to deliver.
• When you called to Amazon service centre agent they assure the delivery but actually not done.

Very poor delivery system

Sir,
I have ordered the book 'what doctors don't get to study in medical school' by dr. B. M. Hegde on 17th august 2016 at amazon india online. The order id:[protected]. The package is shipped by ats and the tracking id is[protected]. I have not got the book but i have received a sms to my phone on 29/08/16 at 07-28 pm that the package has been delivered by amz agent ([protected]). But i have not got the book till date. The book is in the category of restricted sales with only 2 copies per individual/order. The same amazon agent has misbehaved during my previous order (Amazon.in order #[protected] and i have made a complaint to their complaints cell. They have also replied to me on 16/08/16 that the issue has been taken up and solved. Kindly inquire into the incidence to avoid future malpractices in this regard.
With regards,
Dr. K. Mathivanan

I ordered 2 products from Amazon, Oneplus 3 & Mi max, on 18th of October, delivery date was 24th Oct..but haven't received my products till date... On 24th app says there was delivery attempt done by 11:04 pm...which is frustrating.. No one contacted me or visited for delivery... Fake details are updated by the courier team...from 24th onwards m contacting the customer care... And been informed to wait for 24 to 48 hrs...everytime I call.. I have already lost hopes in amazon.. Even amazon not ready to replace the items which they promised earlier... Stating tht as products were bought in exchange offer hence same can't be replaced.. I feel helpless... Please assist
Akshay.S
[protected]

Amazon prmsd me that they will deliver my porduct in one day delivery so i paid 100rs axtra too...i had my frnds bday on 28 so i orderd iphone on 26th only with one day delivery...and their delivery boy was [censored]! he said me to come to HIM! what was that?! this is called as home delivery??? then he directly said to me that he is not coming today he will come tommorow...and when in night i checked my account amazon...there was update ki delivery attempted!!! even though he didn come!!! then i called customer care number he said "kal tak aa jayega" mene wait kiya kuch bhi nahi aaya !!!i called them for 15-20 times...evrytime i caled they asked me same information !!! totallly i wasted my 1 and half hour on talking with them!!! they ALL knew nothing about our product!!! where was it...NO one knew it!!! i am college going guy i have more value for my 20000 so i got scared that what is happening with my product!!! i have my exams coming and this people just talk nonsense...they say it will come today or tmrw...then again evening or morning...!!! IT IS HORRIBLE!!! ONLY time wasting they are doing !!! i will give -infinity/stars for AMZON SERVICE!!! they really dont know about delivery!!! i was asking them from last 90 hours where is my product...and none of them knows!!! HIGHLY DISSAPOINTED

Hi,

Today I called regarding a product which was not delivered to me. I called Amazon customer service and talked to a worst customer service rep, who was extremely rude. He was not even professional. He kept saying that our conversation was not effective and he simply said that I need to repurchase the product without any empathy. If amazon is gonna continue to give this worst service, I doubt I will purchase from Amazon again.

I have purchased Motorola mobile "Moto G Plus, 4th Gen (Black, 32 GB)" on 4th October 2016. After received that item I have been observed that mobile has problem with OS and automatic open multiple application. I have logged a complain 24th October to Amazon customer care and they assured me will be replace that mobile after pickup that defective one. They schedule pickup 25th October at 11.00 am-2.00 pm but they cancel that schedule and after that more than 6 times they schedule pickup but every time they did cancel. I have contacted multiple times to Amazon care about my defective item and they are always giving fake assurance and I am get harassed every time. I want my money back. Please need your assistance for the same.

Dear sir,
This is regarding order #[protected] placed on 27th oct.16 and it has been canceled on 29th by amazon.com.

I have booked my order in rs6999/- but they canceled and asking me to book a fresh order on site however now price at site is rs. 8499/-

This indicates that amazon has deliberately canceled my order due to price hike.

Please note that this amazon site is fraud and cheater. They have also still not refund my money in my account.

Regards
Somesh
[protected]

Hi,

I am an Amazon customer since 2012 and had an awesome experience for this Diwali. Order ID:[protected] [JBL 250 Home Cinema Soundbar Speaker System].

The order was made on 17th Oct through the Amazon app. Payment of 17999/- INR was made through instantly during ordering the item. The expected delivery date was 24th Oct. I was tracking the order and the same was shipped through Gati Courier [ Shipping ID:[protected]] as mentioned in the mobile app.

Day 1: 22 OCT 2016:
The package was shown delivered on 22nd Oct in the app and I didn’t get this. I called Amazon customer care with in 1 hour from status update and conveyed that the delivery didn’t happen to me. Amazon executive told that it’s a mistake and the package is delivered at Gati warehouse in Bangalore and will be delivered to you in 24 to 48 hours.

Day 2: 23 OCT 2016:
I contacted Amazon customer care and requested for a status update. The update was that the product will be delivered mostly today, else for sure on 24th Oct, Monday. They assured that everything is in track and there is no need to worry. Amazon being World’s No:1, I TRUSTED!

Day 3: 24 OCT 2016:
I waited till end of the day and nothing happened. I contacted Amazon Customer care asking for an update. The update was the order is pending with courier partner [Gati Couriers] and it’s a delay from them. I asked the executive to escalate this straight away as I smelled a rat. Executive promised me that the escalation is made to senior management team of amazon along with Gati team. Executive promised me that Gati / Amazon will give me a call back and shall update the status. The assured SLA was 24 hours as updated to me and requested me to wait for one day and promised me that the order will be delivered on 24th EOD without fail. Amazon being World’s No:1, I TRUSTED!

Day 4: 25 OCT 2016:
I didn’t get any call back as promised neither from Amazon nor from Gati. I started feeling that the things are not going in track. I waited till 25th noon 2 PM. Since I didn’t get any message that the product is out for delivery, I contacted Amazon. Executive checked with backend [as told to me] and updated that there is a delay in delivery and might not happen today, but for sure on 26th Oct. Being human, I got frustrated and asked the executive to escalate this once again as he told that no escalation was made on this till now. [Engineer handled the call on 24th was bluffing and fooled poor me very well last day!] This time Executive confirmed a real escalation is made and Gati team and Amazon team will contact me back and shall provide the update on status. Amazon being World’s No:1, I TRUSTED!

Day 5: 26 OCT 2016:
I didn’t get any call back as promised neither from Amazon nor from Gati even this time. I understood that this time also it was a pure bluff! I contacted Amazon and the update was that delivery is scheduled. They will try the best to make it happen today without fail. I asked the executive to treat this with atmost priority and follow up with Gati. I requested Mr.Executive to escalate so that someone senior from Amazon will look into this seriously. Call back offer was still offered, but I was this time sure that no one cares as damn about customer in Amazon. I didn’t expect any update from Amazon, but was optimistic about the delivery! Being left with no other choice and Amazon being World’s No:1, I TRUSTED!

Day 6: 27 OCT 2016:
Amazon neither called back neither deliver anything ! I called back and asked for updates. Same GATI DELIVERY DELAY story was repeated along with call back promise. I was slowly understanding that I am being made fun of by World’s No:1 Brand. Still, being a loyal customer for last 4 years and since Amazon being World’s No:1, I TRUSTED!

Day 7: 28 OCT 2016: [ 1 week gets over ! ]
Amazon neither called back neither deliver anything! I called back and asked for updates. Same GATI DELIVERY DELAY story was repeated along with call back promise. I asked executive to give escalation email ID so that I myself can work on getting the package delivered. Executive promised the details shall be mailed to me. Even after 5 hours of the call, I didn’t get any mails from Amazon. I now clearly understood that being a customer is treated as a crime by Amazon. I was made fun of by the executives World’s No:1 Brand. I thought of giving a final day of wait trusting the BRAND AMAZON, the so called World No:1!

Day 8: 29 OCT 2016:
Amazon neither called back neither deliver anything! I now know caring customer has nothing to do with Amazon. I contacted the executive and asked to connect to escalation team. I was connected to Thangamma from Leadership team [ Don’t know whether the name is real or fake!] She validated my case history and asked me to wait as she wanted to check from backend After 15 minutes of waiting, a promise was made to me that the product will be delivered to me tomorrow [30th Oct] without fail. She promised she will send me a mail stating the same along with a delivery guarantee confirmation.
I didn’t get any mail till midnight from Amazon. So I understood, this time, leadership team also started fooling me. Escalation at Amazon is just a waste of time as no one cares a damn about customers. I started waiting the last hours expecting Worlds No:1 fooling brand to fool me again !

Day 9: 30 OCT 2016:
As usual NOTHING SURPRSING HAPPENED till noon. Thangamma never learned sending mails, also didn’t know how to make phone calls! My patience finally met its culmination.
I called customer care. I got some shocking details today.
• My package was wrongly delivered to someone by Gati on 22nd Oct.
• Executive told that this delivery is not going to happen & I can proceed with replacement or reimbursement!!
• I realised that I was fooled by World’s No:1 Brand for the last 8 days by giving false updates.
• No one from AMAZON did nothing in the last 8 days on my order even after calling them 8 times! They just made fun of the calls made by this 4 year old customer. Amazing !!!
• I asked executive to transfer the call to escalation team. Mahesh from leadership team was handed over the call [Name and designations could be again a bluff as its Amazon !]
• As explained by Mahesh here is the flow:
1. On 22nd Amazon understood that the order is misplaced by GATI couriers.
2. Amazon waited for 3 days to get it confirmed! [Don’t know what more confirmation is required]
3. Amazon did nothing till 25th and confirmed that order is misplaced! [Executives kept on bluffing throughout these days anyway as its their style @ Amazon!]
4. As per the process, they were supposed to initiate reimbursement / replacement on 25th. Mahesh tried his best to bluff, but failed miserably explaining why nothing was done till today.
5. Mahesh couldn’t explain why Thangamma bluffed and gave me a false promise last day. Could be because both were from same LEARDERSHIP TEAM !
6. Mahesh at last agreed that Thangamma was bluffing as no delivery will happen on Sunday.
7. I understood, Amazon LEADERSHIP Team means cheating loyal customers.

I am attaching the screenshot from the company website stating the product is delivered on 22nd Oct, which is not true.
How can I proceed legally and ask for a compensation for the financial and mental harassment caused to me from a big brand like Amazon.

Kindly Advice,
Nikhil
Mob:91-[protected]

This is regarding my order no[protected] placed on 18.10.2016. This product was shipped on 19th Oct and has reached my home location (Hooghly) on 24th Oct. Since then it is 7 days today and the product has not moved and no one attempted delivery. Instead the status showing delivery failed as customer not in place, which is not true at all. Why didn't the delivery guy called me as my mobile number is clearly mentioned!! This is really very poor service from amazon!! Since then it has been several days and no delivery was reattempted!
I have called the Amazon customer care several times, every time they said that we have escalated the matter but no steps had been taken to deliver the parcel. This is not the first time, this has happened several times in the near past by "Amazon Transportation Services". But even after several complaints no improvement was made.
As I have ordered this product for kids party and it is over now and hence I do not need the product any more. So I have raised a claim to refund my money.
I am really embarrassed by the service provided by amazon and I will never buy again. I want to raise this in this consumer forum so that others do not get fooled by Amazon and their lies.
Thanks.

I have ordered a product from amazon which was supposed to be delivered in 26th oct 2016 but the delivery date has been passed long back. After calling the amazon customer service several times they do not have any fixed update on the product delivery. Please take some serious action. As it has been happened for more than 1 product that has been ordered from amazon.

Very very shame full act by amazon. amazon own courier has delivered my item to wrong address i. e n - 1, c. r. park, new delhi in stead of n - 1, first floor, kalkaji, new delhi 110019 on 12/10/2016. there is no body to listen to complaint. i was told to wait for a week for resolution. but i feel cheated by amazon as there is no call back or mail or refund made by amazon. amazon simply closed the claim by saying that my item was successfully delivered to security guard on 12/10/2016. from 12/10/2016 i was complaining about this mistake of delivery boy & my order has not been delivered to me till date. today on dated[protected] i again called amazon through amazon app on 9:00 am, my first call was disconnected when i asked tele caller name for record & second time ms naina told me that i have to pick myself that wrongly delivered item by amazon to wrong address. this is the only & last resolution provided to me after making lot of efforts.
Regards,

Dinesh kumar monga
[protected]

Hi,
This is to inform you that i have purchased a item i. E. Women hand bag but it is too large so i decided to returned it. I have claimed through my app & also through customer care but not received any response till now.

One more things i would like to inform you that today's your customer care advice me that there is no seller available at 846001 so send it at your level, then one thing let me know that if no seller available here then why have you accept my booking request and send it, why haven't you mention this message during booking time?

So now again i wl be request to you please do the needful on priority basis & confirm.

Hi,

I have raised return request for order #[protected], amazon agent ([protected]) has came for return pick up on 9th oct 2016 and collected the product, unfotunately i did't take recept from him. But in the evening on the same day. I have received sms from amazon stating
"your return request of puma men's black, white and dan... Could not be completed as no one was available. Your pickup is rescheduled for next business day."
Immediately i tried calling the agent he didn't pick the call.

Next day same agent ([protected]) has called for return pick up. I have asked him "yesterday you took the product and why have you updated wrong status. He argued for time and suggested me to talk to customer care. Later the agent has updated the status as"your return request of puma men's black, white and dan... Was cancelled at the time of pick up. If you still want to return, please contact amazon.

The agent has taken the product from me and updated wrong status.
I have spoke to amazon customer care about the issue, initially they gave assurance, don't worry we will resolve issue within 2-3 working days. Now its more than 20 days. But no update.

Amazon is asking me to wait for another 10 days (Today: 29th oct 2016).

Please take action on amazon executive for udpating wrong status and amazon for delaying on this issue

Regards
Subbareddy.

Hi, I am deeply unsatisfied after ordering product from Amazon because the customers service executive as well as the courier guys have been lying me for last 4 days saying that the product will receive in next 24 hours whereas after recent phone call made by me to Amazon I came to know that the product is still in their delivery centre and the courier guy hasn't even picked yet. Amazon is not providing me the contact no of courier agents which is even delaying the delivery, neither are try contacting. All they are doing is sending mail to their courier agents who seems like not even bothered to check them.I took initive and pleaded them to deliver the product but they r following the protocol on their system and sending mail within their teams, whereas no one seems like actually working on it. They play advertising on TV regarding best service etc, but in reality this seems like fooling people with some fake adds which in reality is not true. Amazon claim that they does delivery of items till 8pm but actually no one delivers after 4.30pm

Dear Team,
ORDER #[protected]
After a long time when I didn't received my product, yesterday I'ad call to amazon cs team and as per him my product will delivered to me on 29th October till 13:00 Hrs any how, but still I don't receive this product.Now as per your customer representative saying, my shipment has cancelled due to received at hub on damage condition, It means he make me fool like a Idiot..

My concern is to you if my product is cancelled why you did not confirmed me before the 29th October, then I'ad placed another order or do anything as my wish, but you confirm me when I am irritated and call again and again to cs team. Now as per cs team amazon wouldn't provide me this product, I will have to place another order on current price which is running on amazon.

Amazon teams suggestion is not logical, I never expect that kind of cheap service like a brand from amazon. Thats why I don't obey it & I need my same Mobile on same offer price.

Thanks & Regards,
Sidhes..