| Address: Bangalore, Karnataka, 560055 |
| Website: Amazon |
Amazon's service has become third rate. The top management does not seem to care about the customer or the problems the customer is raising with them. I ordered an item - Kleio Cloth Potli (Black, BnB415JP-Bl) sold by Royal Deal - on 5 Oct 2016. As I was not satisfied with the quality of the item, I requested a return. The return pick up was done on 17 Oct 2016. Later I was informed by an Amazon Customer Care Executive that the item was lying with Amazon Transportation Services, Pune for THREE FULL DAYS. Three weeks have elapsed since the reverse pick up was done. The refund has not yet been made. The Amazon Customer Care executives plead helplessness saying that it is not an Amazon fulfilled order and that they have no control over such vendors. This, my friends, is what Amazon is in reality. You place the order with Amazon, you make the payment to Amazon, but when it comes to refunds, Amazon tells you to contact the seller for the refund. So, finally, it is the customer's problem. Not just this, I wrote a negative feedback on the seller's webpage on Amazon last night. Believe it or not, this morning it has been removed. The seller cannot do this, so someone within Amazon has removed it. Now why would someone within Amazon remove a negative feedback about the seller unless he/she had some stake in it? Looking at the way Amazon has been operating in the last three months, it appears that the top management has lost control over its operations. It may be wise to switch to other online marketplaces. This is not the same Amazon of even a year ago.
Amazon India customer support has been notified about the posted complaint.
I have faced it for 3 products this diwali,
disappointed diwali, because of amazon,
I was having more trust on Amazon then flipkart,
Now, this would be the last order from my end,
You can check out the chat:
Idiots all around the Amazon,
i will make more proofs to ruined there life,
Chat:
Me: Hello amazon,
Please provide me the valid reason for not delivering my product on time
WalletKing Camel Brown Genuine Leather Casual Belt for Men ( Size: 36" )
You are now connected to Keerthi from Amazon.in
Keerthi: Hello, my name is Keerthi.
I will be there to help you.
Me: Okay,
hope you help
Keerthi: Yes I'm sorry for the inconvenience happen to you.
I have checked it for you that the product have been moving to the seller.
Me: Y?
Keerthi: In this case I'm sorry to say that the product will not be delivered to you in this case I will help you in the refund for the product and I request you to please reorder for the product again.
Me: I dont want refund
I need product
I have paid money for it
Keerthi: I can understand your concern can you please give me 2-3 minutes so I can check it for you that can you do the replacement for you?
Me: Replacement is the next topic,
first tell me..
the valid reason for not delivering my product on time???
Keerthi: I have checked it for you that the product have been out of delivery for 1st of November and on 3rd of November and it have delivery attempt for the product.
Me: Its fine,
tell me the reason for not delivering it to me?
Keerthi: As per the policy the delivery can be attempted only for two times in this case the product will be marked as undeliverable and it will return to the seller.
Me: On last Saturday, It was write on your website, That it will be delivered by Monday,
on the next day, it went to undelivered state,
this was ridiculous,
Yes you are right,
tell me the reason,
you are getting my question keerthi?
or shall i repeat it again?
Keerthi: Yes I can understand your concern have you received any call or message regarding the delivered.
Me: No
i didn't received any call or msg,
if i would received,
i would have personally called the courier guy, ...
now, this would be the 5 time i am repeating the question,
tell the valid reason for not delivering the product on time,
?
Keerthi: Yes I have explained you already that the delivery have been attempted twise in this case the product is returning to the seller in this case we can issue you only the refund of the product.
Me: This is the 6th time ia ma asking,
as per you,
delivery are attempted,
so tell me y it was not successfull???
is it my fault?
If you are not able to answer my question,
then tell me
Keerthi: I have explained it to you that pick have be attempted for you in this case I request you to please update your number then we will be able to inform you about the delivery of the product.
Me: I have a valid and working number updated by me, ,
is this the reason??
that i didn't pick up??
please be specific with your answer..
then i will move ahead with next question
Keerthi: I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Thank you for contacting Amazon.
Keerthi from Amazon.in has left the conversation