Amazon India Complaints & Reviews

Dear sir,

New arrival designer orange net partywear kids lehenga choli (28 inches)
Ordered on sep 24,[protected]-1925917) akk enterprise seller return policy shipped: sep 26, 2016
Return request approved by amazon
Refund requested on: sep 30, 2016
Chosen pick up return option on : sunday, oct 2, 2016, 08:00 ­ 11:00
Not yet pickup my orders.
Please dont misguide customer to showing fake options. my odder item has not been taken your side
The action was not yet up. i am a customer of amazon two years. i am not happy your customer service.
That is my refund amount loss. who is going to give me his compensation..

Kindly request your fake item return pick up today only.
Tomorrow i will file a legal case against you,

Regards,
Mahesh

Hello mahesh,

I'm jagadeesh writing from the billing and payments department of amazon.in.

I'm sorry to hear that you haven't got cheque and the tracking is showing as delivered.

I’m sorry to inform you that due to heavy inflow of the cheque requests there is a delay in the cheque being re-issued.

Hence rather than wasting your important and precious time for cheque re-issuance process which will take 10-12 business days, i would like to offer the refund for this order in the form of an neft transfer to your bank account which is added to the amazon accoount, so that you can receive the refund at the earliest in just 2-4 business days depending on your banks policy.

Please reply to this email with your preference we are here to help you.

Your patience and understanding in this regard is highly appreciated. please be informed that we will do our best to resolve this issue on highest priority.

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Jagadeesh babu

Today mail receiving from amazone

Amazon
Your account amazon.in
Message from customer service
Hello,

I'm raj, writing from the billing and payments department of amazon.in.

This is regarding the refund cheque of rs.394.00 on your order #[protected].

Thank you very much for updating the bank details and letting us know that you would like to receive the refund in bank account.

In order to get the refund processed soon, we are issuing the refund to your bank account, which is added in your amazon account.

And i would like to confirm that you'll receive the refund in your bank account in the next 7-10 business days.

I understand that 7-10 working days might look a bit longer, but the maximum time that bank takes for cancelling the initial cheque is 5 business days and the next 3-5 business days for the refund to get processed to your bank account.

Thank you for your time and patience.

I hope this helps. we look forward to see you soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Raj

Not yet received my refund money..

I have ordered xiaomi redme note3 on october 26, 2016 from amazon (Order no.:[protected]. Initially it was supposed to be delivered within november 4, 2016 and then they postponed the delivery date to november, 2016. On october 31, 2016, amazon messaged me that my phone is out for delivery and since then i have not received my phone till date.
On november 2, 2016, i had contacted amazon customer care verbally as well as dropped a complaint mail, but haven't received any positive results till date. I have already paid for the order.
Kindly suggest what can be done.
Avik
[protected]

I ordered a redmi watch for 2000 rupees. And the delivered order was a fake and chinese. Also the delivery boy ran away without returning 50 rupees as we gave him 2100 rupees, 50 as a part of delivery charges. Really didn't expect this. You lost your credibility, never going to recommend amazon to anyone in future. It was supposed to be gifted to someone.

Loss of rs 3000/- due to big billion offer

Sir, im purchase a mobile moto g4 plus at rs15000/-on 12th september, that day there is no discount and cash back offer.But big billion offer mobile was come down to 12000/-, which 1500 discount and 10% cash back debit or credit card sbi payment.Sir, please give any offer to me and save loss.[[asin:b01dzjfylc moto g plus (4th gen.) unlocked - black - 16gb - u.S. Warranty]]

I place the aforesaid order on 22nd Oct, 2016 an it has been scheduled to receive on 1st Nov, 2016, but till date every day I got a auto generated Massage but did not receive the goods..the Company also provides a phone number as AMZAgent ([protected]) that is also not in workable condition. In this situation I am lodging this complaint.

Late delivery and bad courier services
Hi i am prabhakar i have order my mobile on 24th and it was supposed to deliver on 1st which i have not got when i told to reschedule the timing since it's been 4 days no one is bother to call back after my several call to customer care every time i get the answers that product will receive same day but still i have not received also the courier guy number mentioned i called him he told me m number is wrongly updated and end of the day he has updated that additional addresses required which actually was not required he told me we need to update something so i have updated address issue
This is what bad service is getting from amazon an one one is bother to call back since 4 daya neither status getting updated
I will suggest pls don't go by amazon for bad service

I have recently bought a Moto G Turbo from Amazon. When phone is plugged on for charging getting error "Battery condition abnormal".

Order number is below -
ORDER #[protected]

I am trying to return my moto g4 plus, but I am unable to return it. When I click the returning option then a menu come in which I have to download a smartchk app.then nothing happens and after that no option comes for returning or replacing. I am doing it again and again but unable to do it.please help or contact me [protected]
[protected]@gmail.com

Order #[protected] and order #[protected]. Placed and order on 2nd oct, 2016 and another on 21st oct worth rs.4500/-.

I had to return the products as the quality of the products were not good, and also the website description was inaccurate. I also informed about this to customer care rep, and he assured that to please place a replacement order and you will received the product as per website description. S, i placed a replacement order, but still received the same type of product.

So, i place a request for a refund. But till date i. E 4th november 2016, the products are not yet picked up and i have been following up with them almost every 2-3 days. I every time i hear the same thing, mam this issue has been escalated and it will be picked up by tomorrow. Their tomorrow has not yet arrived. My money is stuck with them for almost a month.

I need my refund asap and compensation from amazon for keeping my money and the time i have wasted for this returningthem

Helo where is my parcel samsung on pro5 16 gb my address name raj g sheth b - 74 avadhpuri soci. Adajan. Pal. Surat. Pin 394520 & my parecel tracking no-[protected]. It's my second time order i m w8 my parcel, 1st order u self back y? I don't like y r service

I ordered a mobile phone on 29/10/16. got it delivered on 31/10/16. Its touch stopped working on 04/11/16. When I tried returning this from my order page it was asking run a app on mobile. since my mobile was not working I called them. They said that I have to go to manufacturer service centre and get the job sheet/service denied certificate. I told them, I am a working professional and I cannot go since service centre is operational in working hrs. They say that nothing can be done without required documents.

Why do they not openly state this on their website, this change in return policy if it is going to affect so many consumers and flaunt that they have a return/replacement guarantee on ads.

I need my product replaced without going to manufacturer

I have ordered Europa twin pad lock & done the payment through debit card. After 4 to 5 days when I check tracking details I saw the message, delayed delivery as per customer request in Ahemadnagar. How can this possible even I don't get any call from courier & even I am not staying in Ahemadnagar. & in tracking details I see the reverse arrow. Very poor service of amazon. Wants a quick reply.

I ordered a moto g4 play on 18 th of October with advance payment ..& it is supposed to delivered on 24 th but haven't received yet.. i called customer care several times but no assurance from them..
Ordered on 18 October 2016 Order#[protected]

should i launch a complaint against them in national consumer forum?

I ordered an hp cartridge 703 (black) long back with advance payment. I was informed on 3rd of Nov.2016 that no one was available for receiving delivery. This is 100% false. OK even if the delivery person could not find me, why did he not ring me up ? Why does the Company ask customers to mention the Mobile Number? My order No is Order Id:[protected]. Its a matter of shame for a company of this fame.

One more point that I wish to raise. Why does Amazon not give freedom to the customers to lodge their complaints on their Tracking page ?

Actually maine 6 oct.2016 ko moto g4 plus purchase kiya tha laken ab usme first display problem aa gai display mai apne app white lines show ho rahi hai or kuch nahi ho raha and second jack ke pass crack hai jo maine dekha hi nahi pehle laken ab dekha to maine call ki laken customer care walo ne kaha ki ab bo kuch nahi kar sakte. please help me !

Hello.
I navdeep nain
Yesterday on 2/nov/2016 received my package of i phone 7 with order id:[protected] from amazon.in with the tracking id is[protected]. when i opened the box i found that instated of an apple i phone 7 i got a soap bar packed in a fully sealed package. i have all the videos and pictures to show as proof.

Dear sir,

I have given order (order reference no. order#[protected] dt 17.10.2016) of rs. 595/- to amazon india. there was 2 different items. i have received only one items out off that two. another item was missing. i have raised my voice to amazon customer care immediately on 20.10.2016 when they updated the delivery status as successful, though i have not received that item. i told them to check my consignment they told 1st that the consignment is with courier guy after that they have asked 7 days time to deliver a fresh but till now i have not clear what happen with my consignment. so please resolve the issue.

Reg
Shubhadip biswas

Vimal men's polyblend beige safari suit fabric
Sold by: madaan fashions

Order #[protected]

At order decline
But hdfc bank said that amount paid to amazon already at 29th september 2016

I purchased a philips viva air fryer on amazon. I opened the pack two days back and find that they have delivered a broken product. Now they are refusing to replace it saying i have delayed in raising the complaint. Attached photographs will show that product has not even been used and it is complete packaging failure. Philips wants to charge for parts if we take their warranty. Completely poor packaging and terrible handling of complaint by amazon.

I have requested for the return of this order #[protected] on 18.10.2016 and a pickup date had been scheduled by amazon on 19.10.16. but the courier company did not try to contact me and they rescheduled the date and finally my return request was cancelled. then i contact the customer service agent of amazon and he assured me and scheduled for an another pickup date. but again the courier company rescheduled the date and finally my return request was cancelled. again i contact the customer service agent and rescheduled for a another date of pickup but courier did not come for the pick up as usual and further rescheduled the date and finally canceled my return request.

Sometimes i feel they are playing hide and seek game with me. i have nothing to say on this poor service by amazon.
Please try to arrange the return of my product and refund my amount as soon as possible.

Regards
Abhijit