Amazon India Complaints & Reviews

I received phone which has heating issue, arranged an engineer visit and after verification heating issue was confirmed.

I am forced to get the replacement of the product instead of refund stating that it is as per our policy.

When asked to provide the same statement in writing, denied and disconnected the call. I am returning product within 10 days timeline as per policy and it is confirmed by their engineer too regarding the fault in phone then why are they not providing the refund also not providing written confirmation if their policy is true.

I need this sorted on priority. Request your help.

I have placed an order for Lenovo A2010 mobile phone with black colour. But I received the phone with grey colour. I go for the replacement. I get the phone with grey colour again. It is mentioned as black in the bill but it is grey on the mobile phone box from company. I had placed an order on 4th Oct, 2016 and today is 27th Oct, 2016. in almost 25 days i get nothing but the headache.

Amazon not ready for cancelling my order and making the refund. I am following up with them every alternate day. But they are not cancelling my order. When i am calling them they are not giving me exact information they are making a mockery of my situation and asking me to get some rest. When i am tracking them on chat all of them are not having any information, and not cancelling my order. The height of the scenario is that one of their agents left the conversation in between. I have still not received the refund.
Order #[protected]
And
Order #[protected]
As you can see from the screenshot they have left the conversation
Customer's money is not at all valuable for amazon.in all they care about is selling their products.. Thats all
+91-[protected]

I purchase this smartphone on 24oct 2016 and the very first day issue. I purchased a smartphone which is crap compare to its price range and also has many issues. So i contacted the amazon customer care for the return/refund of this phone but they denied to provide any such service and ask me to collect two letters from motorola then they will refund the money.
When i contacted motorola for those letters they say they won't provide those two letters infact ask me to contact back to amazon.
I want my money refunded not any replacement.

I had ordered mobile from amazon and due to some reason i had to return the product. I had raised the refund request on 18th october and the pickup was scheduled for 20th. Bit no one has come till now to collect the product. If it would have been collected on 20th i would have received the refund on 24th. I everyday called customer representative for this issue but everyday there was same response that it will be collected in 24 hrs but there was no action from their side. And i had made payment by credit card. Because of their delay my credit card limit is blocked for rs 8000 (The cost of mobile) and also i will have to pay this 8000 on 30th as the payment is due and this amount will also get blocked. So i am not able to use my limit of credit card because of the company. I request you to make company compensate for the loss.

It has scheduled by amazon to pickup the product on 24-oct-2016 but till date product has not yet pickup by blue dart and when i track this id# [protected] through online then it has mentioned like "package not ready". I am surprise how they have updated wrong information without come to my home. I am receiving message and they will pickup today...

I had ordered a kurta and a saree from amazon which was not as per my expectations so i put a return request. It's been 3 days and they haven't picked up the product yet. Everyday they say they will come and they don't turn up. Yesterday i even called them up and requested them to take away the products today by 11 am since nobody would be available from tomorrow. But today also nobody came. The sms sent by them had an amazon executive contact number which was switched off when i called him up.
If i mail them, they say it will take 24-48 hrs.
Even after saying that nobody would be available for next 10 days at home they don't care enough to come and take the product..
My money is also stuck with them.. Such sick people are these amazon...
I want my money back.. I don't care for those 3rd class products they have sent me..
Kindly help me in getting with touch with some senior person at amazon as soon as possible... Its really urgent...

Hi,

You people are making me fool since last 4 days it create only bad image of Amazon in Indian customers & market.
I think Amazon not want to delivered the my packege that's why again sent fake sms & mail by amazon "We could not deliver your order with Safari Thorium Polycarbonate 66 (cms) Silver Hardsided Suitcase (@@ as customer was not available. http://amzn.in/02CyFGh" but nobody had visited my communication address for delivery We are available at home.

Verry verry poor sevice provided by amazon.

Thanks for wasting my valueable time...
...

Amazon team pls provide the Mr Amit Agarwal email id I want escallate the matter to him because I thing he is not aware
about the bad Amazon service in india.

Regards,
Javed Hussain

I Was ordered Mobile on Amazon.in on 17 october 2016, for that which i was suppose to get delivery by 21 october 2016, The Delivery person called at 9 pm in Non-Working hours. and i asked him to deliver the product on 24 october but he didnot deliver the product as upto date.This kind of worst delivery i didnot seen before..

Got phone one plus 3 costing 27999 on 19.09.2016 and it got damaged it was in manufacture warranty and when checked with customer care they are saying that nothing can be done.
Please do something on it as we have paid a huge amount and it is just a month old phone.
Please refund our money or get the phone replaced else we need to go to consumer forum as there is still the warranty.

Hi,

I places an order on 10th aug 2016 (order #[protected] for a laptop (hp pavilion 15-au084tx 15.6-inch laptop (core i5-6200u/4gb/1tb/windows 10 home/4gb graphics), natural silver) sold by vendor (ascent technologies). it was delivered to us on 16th aug 2016. however we were not happy with performance of the item and had process the self return on 25th aug 2016. because this was a self return i had to return the item on my own using my own courier service.

I dispatched the item on 26th aug 2016 using a courier service (awb [protected], http://www.overnitenet.com)and same was delivered to amazon fulfillment center on 9h sept 2016. i was following up with the cs rep on this every alternate day. on 12th sept 2016 (18.45) i received an email as confirmation of items been received by amazon.

The email said "have checked your order #[protected] and confirmed that we received your return item. our return support team processing your refund and will send you a confirmation email once the refund is completed." again i had to do followup with cs rep for refund.

On 29th sept 2016 i got a email saying courier charges would be refunded to my amazon account as gift card and laptop cost would be refunded to original payment method. i did got the gift card of the value same to my courier charges but never got the refund for the laptop.

On 6th oct 2016 i received an email from account specialist and not the cs rep saying that they are unable to issue a refund because they did not received the item. i shared pod on 12th oct which had received stamp on it but never received any reply for that. the last reply i had was on 6th oct.

I am looking forward to get a refund for the laptop. it has been more then a 50 days i have not received the refund.

************
I have copied a part of email below. one giving confirmation of item been received and another a recent which gave opposite statement of item not been received even after giving the proof of received by amazon.

[protected][protected][protected]--
Date 12th sept 2016.
Hello,
I understand that you concerned about the refund of the returned item "hp pavilion 15-au084tx 15.6-inch laptop...".
I have checked your order #[protected] and confirmed that we received your return item. our return support team processing your refund and will send you a confirmation email once the refund is completed.
Once the refund is completed, you can also check the status of the refund in “your account” here:
Https://www.amazon.in/gp/css/summary/edit.html?orderid=[protected]
It usually takes 2-3 business days once the item reached our return centre.
If you don't hear from our returns team by friday 16th september, please let us know, we will initiate the refund to your original payment method.
We won't let down our valuable customers like you in any situation. we take full responsibility to get your refund at the earliest. we request your cooperation and understanding on this regard.
We value your patronage with us and look forward to seeing you soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Gunasekar b
[protected][protected][protected][protected][protected]
Date 6th oct.
Greetings from amazon.

As mentioned earlier, we are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center. in addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited.

Note that failure to comply with our policies may result in the closure of your amazon.in account.

Thanks for your understanding.

Warm regards,
Account specialist
Amazon.in
Your feedback is helping us build earth's most customer-centric company.
==============================

---- original message: ----

Hi,

I received only a gift cash of 600 which i was charged for sending the item
Back. could you please update on rs.55, 840.00 as we have still not
Received it in the bank account.

This is taking too long now.

Thank you.

On 29 september 2016 at 16:56, amazon.in <[protected]@amazon.in>
[protected][protected][protected][protected][protected]
Date 6th oct.
Greetings from amazon.

As mentioned earlier, your request for a refund on this order has been denied:

[protected]

We are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center. in addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Order:[protected]
Carrier: fedex
Tracking number:[protected]

Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited.

Note that failure to comply with our policies may result in the closure of your amazon.in account.

We are unable to provide further information on this situation. further correspondence regarding this issue may not be answered.

Warm regards,
Account specialist
Amazon.in
Your feedback is helping us build earth's most customer-centric company.
[protected][protected][protected][protected]-------

Hi,

My name is Anshul Khanna, i am extremely disappointed with the use of trade malpractices adopted by amazon these days. Such malpractices include cancellation of order after receiving the payment from customer through online banking.

I did online payment of Rs. 388 through net banking for the order I placed on 24th October, Order #[protected] for book named Criminal Procedure Code Sep 2014 published by Ratanlal & Dheerajlal.

To my surprise they cancelled the order after deducting the payment from my account. I immediately called customer care and they told that they did not receive any payment for the order that is the reason they have cancelled it. When i checked with my bank, they told that the amount of Rs. 388 is credited to amazon from my bank account.

I again checked amazon website and the price of the commodity i ordered is increased. This means that amazon desperately cancelled my order so that i place an order again making an increased amount of payment. Moreover they are not ready to refund the payment which i did in the first place amounting rs. 388.

I have also attached photographs including screenshots and bank statement. This may be helpful for you guys to raise a complaint against them.

I have attached valid proofs including the transaction id - BIL/[protected]/PGMIB-/AMAZON_HICI4850 for the Order #[protected] of Cr.P.C (Criminal Procedure Code Sep 2014)

These proofs include bank statement showing deduction of Rs. 388 by amazon on 24/10/2016, this deduction is cross verified with the screenshot of the order confirmation which shows the amount deducted and also a discrepancy in mode of payment as the screenshot clearly shows the mode of payment as credit card despite of payment being made through net-banking.

I expect a prompt and genuine resolution from your end as you are my last hope to redress my consumer grievance.

Thanks

Hi,

I ordered a mobile on amazon.in and which i was suppose to get delivered before 21 oct, i get to see updated in the amazon portal that, your order has been shipped and will be delivered before 21 oct. I waited so long and today i got call from the seller that we still did not ship your order.

Amazon should not update any such statuses because we dont go by seller but we go by amazon statuses, else in worst case, amazon should stay neutral if they dont get proper information.

Long awaiting every day from customer is not you should be playing with.

I have wish to return the product purchase vide Order Placed: 29 September 2016
Amazon.in order number:[protected]

Selfie Stick Monopod With Bluetooth Remote Wireless Shutter Connectivity Compatible For Oppo F1s -Pink

Sold by: Stylabs

290.00
But till date no progress achieved

I have ordered cell phone on 9th Oct 2016 as well as on 20th Oct. Both the time got faulty products. All the evidences has provided to amazon customer service.

1st time I have asked for replacement but amazon support team directly refunded the amount.

2nd time I have asked for refund as I fad up of faulty piece and do not want to use any phone from amazon so they denied and without my confirmation they have initiated replacement.

When I contacted support team they have given all the blame to policy and cut the phone without clarification.

Today is 26th oct 2016 but they didn't accepted my concern even I have paid the full amount in advance all the time.

Dear madam/sir,
I am facing problem with india amazon buy online product
Micromax 81 cm (32 inches) 32t7260hdi/grand_i/32t8010 hd ready led tv (black)
Sold by: festivals _slp it was not deliver on time and your india support center staff also not help me to get my product. product is 2 days delay please i am requesting you that look in to this matter i will send you detail if required.
Thanks & regards
Sanjay pachumbre

My tracking i'd :[protected]
I want to return this product and today 26 oct 2016 my pickup is arranged but there is no message or call for pickup what is the problem please issue my order i call to amazon customer care but they give me fake information every time the service is very very bad please give my money back i never buy any product from amazon.
Please give my money back.

I have ordered Sony TV in amazon.in (order no:[protected]. The product was sent to wrong hub and crossed the Delivery date and at last I requested Amazon to return the product and refund the money. I got the mail that order was cancelled and refund will be initiated once after product reaches the seller. It has been 1 week and still the product is not yet started to seller. When I called the courier team, they are saying we haven't received any update from amazon. When I called amazon, they are saying we already informed the courier team.

I have placed a order of led tv amazon on 14th oct 2016 by paying a amount of 21000. on purchase of the product i have enquired about the delivery to the customer care ; it was promised that it would be delivered within the next 2-3 business days.
But this product delivery was postponed more than 4 times (after calling to customer care more than 45 times it was of no use team leader said product is on the way you will receive within 24 hrs from last 6 days i am at home due to product delivery but till now i have not received my product today morning i got msg at 8:05am my product is out for delivery & 8:32 they send me msg they are unable to deliver my product as customer was not available i called customer care they are making fool finally i fed up with the response of delivery and customer care when asked the customer care people regarding the same they respond with the regular way of "sorry it was being taken care... bla... bla"

Till now i have not received my product.

I have all the details in mails and photos taken (if needed can provide)

Please black list amazon...

Dear Team,

Please Help..!

Order placed
18 October 2016
Total
10, 999.00
Ship to
J Harish Purohit
Order #[protected]

Order Details Invoice

No response for the mail & no calls for the below refund.

Dear Team,

Sim slots are not working & memory card is also not supporting.So i want refund.I want to book another one after i get cash back.Before Diwali.pls help meRegards, Harish [protected]

Regards,
Harish
[protected]