Amazon India Complaints & Reviews

Hi
I am mangesh shikhre purchase the sparx shoes from amazon last month...we recvd the poor quality product .shoes colors are fed .pls suggest ..

One more fever today I would to buy some products from amazon but my login not accepted in amazon ...I will done all process as per given this is also fail.

regards,
Mangesh shikhre
[protected]

This order was to be delivered on 02 nov. No updates were there on website on that day. I called amazon thrice the same day and then i received a message stating the package will be delivered today along with amazon delivery agent's phone number. However, when i called that agent, he stated that he does not have my package. Then later on i see that the site states the package was attempted to be delivered at 11.14 pm and customer was not available. That too on a commercial address for which amazon's delivery timings are 10 am to 6 pm. I called customer care again on 03 nov and the executive states they will deliver the package tomorrow i. E. On 04 nov. I had ordered this item to gift it to someone on his birthday. It is of no use to me now. Amazon ruined my relations with a person and amazon should pay for this

I placed a sony mdr-zx110a stereo on-ear headphone (White) order on 26th october 2016 through amazon. Order no #[protected]. The item was supposed to be delivered through india post with tracking no aw[protected]in. I received the item today 3rd november from india post. But when i open the package, it was totally empty.
Now i am cheated by amazon india or by india post courier service. Please help me to get back my item. I am attaching the order invoice and the delivery packet adress picture.

I ordered a redmi note 3 32 gb phone which was delivered on 2nd nov, 2016.

Order #[protected]

But it's not detecting sim card even though sim is inserted properly. Neither it is detecting wi-fi. I wanted to return the product but the return policy is horrible. It asks to visit a url from the affected device which is not possible in my case as the phone is not even getting connected to internet. How is it possible to visit a url from the affected device?

I have been using redmi phones from last 1 year but never seen such a huge blunder. This return policy is created in such a way that the customers fed up and stop using amazon any longer.

Last date to return the product is 15th nov, 2016 and i am not sure how that can be done. Amazon has to understand that there are very few xiaomi service centres and it is not feasible for customers to go to service centre whenever they have such challenges in the newly purchased product. The product was purchased from amazon and they should be responsible end-to-end. Why the customers should bear the pain of going to service centre for a brand new product that is defective.

I had ordered a samsung curved monitor and as per the offer amazon.in had to provide me samsung level u headset promo code before 31st october 2016. Its 3rd november 2016 and i havent recieved the code yet. The customer service executive placed my call on hold for more than 5 mins and didnt even get back. I wish for a resolution to this as soon as possible.

Dear sir /madam

First of all i want to draw attention that today is 3rd november and my order is diwali celebration item for my 9 year child.

I purchased a product vide order id[protected] to be delivered at/ between [preferred time for delivery27to28oct]. Which is still pending for deliverey at your end.

I want also draw you attention that i talked of your assistants no. Of times total duration 1hrs and the respond was only sorry or said that they can gave only a very less amount as compensation. It is very horrible that a very renowned and big organization compensate this much amount.

Sir i also want to told to you that your assistants wrong promised me on diwali that they send me my parcel at 5:00pm. My child eagerly waiting that parcel but...

My son was very disappointed on diwali reason by you now tell me in what term you compensate my son's...

Sir you tell me that what i can do...

You donn't think so that i will file a case against amazon other wise refund amount in my account and send other same product free of cost. Panalysis to seller for the dispute.

I need positive reply from your side...

Hello amazon,

This is nagarjuna. i have ordered honor 5c grey colour mobile on 29-oct-16, order #[protected]. delivery person came on tuesday for two times but he never called me. how come this is possible, he is supposed to call me right? though i called to that delivery person but he is not responding to my call. even i have called to amazon care but they are convincing me from last two days they are telling that product will be delivered today. what should i do now??? is this a fraud??? i got cheated?? i will go to local police and will file a case??? i need a solution by end of the day.

I had placed the order[protected], with amazon indian it was schedule to deliver on 1-11-16 i call the courier agent 3 time he inform it will be delivered by late night, later when i call in night he informed missed delivery. then on 2-11-16 i had follow-up with the customer care he informed delivered assure on 2-11-16 but it not delivered yet, i am an prime member, the delivred should has done in 2 day now its 5 days but no update.

worst service i got from amazon, order has baby products.

Order #[protected]
I booked this order ontuesday 25 october 2016 4:19 pm (Ist). Today is 10th day of booking i don't know where is my shipment. On tuesday 1st nov amazon provide me delivery boy mobile number his number is switch off wholeday i traied many times to amazon customer service but problem still same. My shipment reached gurgaon on 28th october in the morning, today is the 7th day shipment not deliver to me in central delhi (Only 20km far from gurgaon ofice).

I have returned my order before more than 15 days..but still I have not received any refund to my account..but in Amazon account refund status has mentioned as refund issued.. kindly check my order id:[protected]

Every time i order anything from amazon it is not delivered on date as per sms. Its always delayed. And they tag it incorrectly 'customer unavailable'

Order id:[protected]

The customer service agents make false promises and product status is not known even by them. They just play with words and waste our time. If they can't deliver on date promised then why do they give date!

Dear sir,
I was brought a handset honor holly 2 plus on 19th oct'16 and same should be delivered on 25th oct'16 but yet not delivered and when discussed with customer care they told that item route was changes hence not deliver and they have raised replacement request.

My question is that who will bear damages of 14 days during this period my connectivity was lost.
Please let me know amount damages for the period.. I am expecting free handset of honor holly 2 plus as damages.

Amazon india is repetitively giving silly excuses regarding their delivery updates, i have ordered xiomi redmi note 3 from amazon.in on 20 of october 2016, the order delivery confirmation message was received on 24 october 2016, but the deliver didn't arrived on the stipulated day. I kept on calling the very next day (25 oct 2016) senior executive kartik said "your product will be delivered today i. E 25 oct 2016, but on that day also the product didn't arrived. The product was delivered to me on another day i. E. 26 october 2016. Amazon is just wasting my time and making false followups.

The same problem presides another time too, i have ordered sennheiser earphones as on 26 of october 2016, the deliver date given to me is of today i. E. 2 november 2016 but still the product is not arrived today also, customer executive rupesh said to me" that the product will be delivered to me by today itself".
Amazon is not keeping its word and making bogus followups, even though they didn't have any confirmation regarding their delivery. Hence wasting customers time. And not giving any compensation for their delay.

Even they are delivering the products late, te take the full amount from the customer.

My order was supposed to deliver by 1st november 2016. First of all my mom is a homemaker and stays at home, she waited for the entire day but nobody came for product delivery. On top of that today morning (2nd nov) i received a message from amazon saying that delivery boy attempted the delivery of my order but customer was unavailable so delivery attempt failed. The company will do one more attempt of delivery and if this also fails then the product will go back.

Now the biggest issue is that delivery boy doesn't call before coming over, they don't even appear to your place and report an incorrect information that customer was unavailable. On the other side customer is clueless as to why the order has not delivered on committed date. So basically we are helpless if our order doesn't arrive. This is pure harassment. Now i have no other option than to do a followup with customer care people and when i do they say that i have to wait for 24 hrs more for my order. Just imagine... My order 48 hrs late and that is also not assured.

For this harassment amazon india, i want compensation as well as my money refund. And trust me i will never come back to your site neither will i recommend you to anyone. You are the worst of all. No level of decency.

1. I have ordered few products from amazon on 4th oct 2016 and paid by gift card balance, the order amount was 1737 rs. And i have 2261 rs as balance. But on 5th oct my gift card balance was 0/-, when i called on customer care they said there are some technical issues and will be resolved within 48 hr. And you will see correct gift card balance as before, but from then i am following up with cc on call and cs dept on mails but no one is responding not a single call i have received from cs department.

2. I have 1 e - voucher from sbi bank, i have also tried to use when i was ordering on 4th oct but that was also not used, later i follow up with bank as instructed by you cc agents, sbi bank confirmed that my e-voucher is not redeemed and still having 500 balance, but i am unable to use this on amazon.

My order order #[protected] get late and delivery date is extended from amazon service there customer committing false commitment that order will reached to you at given deliver date. I had asked them how this is possible its 6 pm of last day of delivery they told no sir there's day remaining and we taking full responsibility to deliver the order. And after that day they extended the delivery date to 2 nov and at this time they can't deliverd my order and make reorder without any premises.

This is very disgusting amazon services and customer care representative, their customer representative is not at all professional and always makes false commitment for gift card not even they send the apology gift card. They made fake promises and kept me waiting. Their customer care not even asked you to any other problem and disconnect the chat and call and irritating behavior of low quality service. I am worked in mnc service head office and know the procedure so in my view they are really disgusting and uncared for anything.

I had ordered online for the above product. I was informed that it would be delivered on 28th. Meanwhile i received a sms saying it would be delivered on 24th. Since i was out of station i phoned ([protected]) which was given in the sms. The person agreed and informed that the same would be delivered on 28th. However i did not receive the product on 28th. The number given in the sms is switched of continosly and i am unable to communicate. The status shows product as returned. Dot know why it was returned. I am actually waiting for the product and request delivery immediately. The delivery agency is not at all communicating and most inaccessible. Request some response.

Order no order #[protected]dry iron) received damaged-not working.

Trying from first day to return back (the day i received the iron). contacted amazon people so many times via mail/customer care no but not resolved.

Had last conversation with amazon people - gulsan/ jatin / vachaspati over phone no[protected] and they said they will return back my money if i myself return the iron via-post.

My complain is :-
1. why they did not check that iron before shipping as not working and intimated very first day by myself..
2. why should i return the iron - why cant they send to person and get back the iron.
3. online shopping generally we do to save few money and and to save time by not visiting offline store in city
4. have they mentioned in their site that return policy (goods get back by themselves) is not available on particular/respective pin code where they have delivered the same goods.

Kindly resolve.

Regards,
Gireesh yadav

Hi team

Please find below the details and help.

Ordered with ordered id[protected]
First contact with customer care on oct 25, 2016, they assured it will be delivered by oct 27, 2016.
2nd follow up on oct 27, 2016, said there was some issue will be delivered by 2nov, 2016
On 29 oct, 2016, got message its out for delivery, but no call or message
On 30 oct, 2016, again out for delivery, but the number provided was wrong, also have not got any call
Same day refund initiated,
Contacted customer care same time, they assured, there is some issue, its not returned, you will get it delivered by nov 2, 2016
Got a message on 1 nov, 2016, will be delivered by nov 5, 2016
Contacted cc on nov 2, 2016, they said its been cancelled and we can not do any thing at all and banged the phone on me and didnt let me speak with any senior.

Pathetic experience, worst service.

Regards
Anuj
[protected]

On oct 18 i have ordered a black shoe vide rder #[protected]
Hello k. Mohamed raffiq, vide order no #[protected]. I have receve confirmation message by both e-mail and sms at 11:17 an another sms at the same day 15:24 say`s that the item will be delivered on or before 26 oct. After this i was waiting and tracking my item. Again on oct 24 at 20:22 a sms say`s item is on time and and will reach you by 26 - oct. On oct 26 at 12:44 a sms states that your package arriving today and will be delivered by agent (Mob no - [protected]) at 20:21 an sms say`s we could not deliver your order as customer was not available and next delivery attempt 27. I was shocked to see this sms because nobody either called or visited my house. I was planed my outstation trip on 27 oct as i suppose to receive the item on 26 oct. I tried to contact the agent his phone was switched off. I informed the customer service that item should be deliver at oct 28 as i was out of station and the same confirm at their 09:16 e-mail. At 15:23 the agent called and asks me, how to came to my house if the agent doses`t know my house how the sms send on oct 26 at 20:21. So it is clear that it`s a lie. This is happening the second time with me. Last time when i order a k 7 antivirus vied order no[protected] in jul. I don`t under stand why the amazon is not taking action against them, and we can`t tolerate this much communication gape between them. As i was fed up due to non receipt of my required item in time, i cancelled that order. As the item was not yet delivered to me they showed much more interest to take back the item which was not supplied the agent called twice ([protected]) to take back the item, still i have either received the item or my money back. If like this service is provided by a reputed firm agents how customer`s can satisfied. I am totally angry on the amazon agents. Please solve my issues.

Thanking you,
Mohamed raffiq. K
[protected].