Amazon India Complaints & Reviews

Amazon is not able to deliver my products despite of many complaints.

1. when i first ordered my product (vr box) they returned my product and when i inquired about my product they just said that it is returned by me whereas delivery boy didn't came to deliver nor he called me to receive the product.

2. second time i ordered the memory card, the result was same and the same excuse.

3. third time i again ordered the vr box, this time they said my address is incomplete and returned the product.

4. i again ordered one memory card, after lot of complainant's deliver boy came. my name was on the list but he left my order and told me another delivery boy will come and the second delivery boy told me that he will deliver the product by 6 pm which i haven't received and product is returned again.

5. i again ordered one memory card for my friend and this time sent a local boy with memory card and when i asked him about my rest of the products, he said none has given me any product to deliver because he knows this area and he generally delivers in these areas.

6.in another product, they updated that that product has been successfully delivered to customer which i haven't received when i complained they gave some technical problem issues.

7. when i tried to order again, they blocked me from ordering any product by cod.

8. so i created another account to check whether its for this pin code or only for my id, i found that they blocked my older id from ordering any product via cod.

9. so i again ordered one memory card and green tea to check their delivery status, delivery boy called me from out of my area, approx 5 km from my residence to come and pick up the product. when i told him to come to my area because i can't go that far, he said if you want your product then come here otherwise he will return the product.

10. so i told him that amazon come to this area, so please come then he i don't go to those area. so he returned my product.

11. i tried to contact their customer care but they are making excuses and not registering my product.

12. so first they blamed me for not receiving the product which they didn't came to deliver, secondly they returned my product again and again and the most disgusting thing they done by blocking my id which i find very disgusting from a reputed company like this.

13. so at last i have came to you to take proper action please.

Thank you

My older id (at amazon.in): [protected]@gmail.com
My new id (at amazon.in) : sharma. [protected]@gmail.com

Sir i have booked formula 1 super sponge ur delvery date estimate mondat 7th november 2016 30/10/2016 iam not in my residence at that time iam staying at hyd that day but ur courrier attempted 30/10/2016 becuase iam not recived the above item now two day are completed but not call to me
The courrier iam waithing for courrier service thanking u sir this is for information

Order #:[protected]

I have ordered the product on 17th oct 2016. The product i have received was faulty so i requested the replacement of the same. The replacement was done but with the wrong & secondary product. Amazon has done wrong product delivery and replacement thrice. I request consumer forum to shutdown such fraud online sellers or take strong action against them because their customer care is also going arrogant and disconnecting the call.

I ordered one mobile dated 25th oct and i paid 100rs for next day deilvery but today is 1st novemeber but still not recived my order.

order number[protected]

Hi all, I had ordered and purchased a Moto G Plus 4th Generation Phone from Amazon (booked on 17th, rec'd on 21st Oct). Ever since that I have been having issues with the phone. At first, i noticed that it looked used or the screen guard had a lot of scratches (in a new phone?) I had got back on 24th oct (monday) t o Amazon team for replacement and they had assured me the replacement on the chat (even commented that this time we will give a fresh phone). However, i considered this unnecessary as this was on the guard and could have happened in packing etc (this is the first time, i am going for online purchase) and very graciously went back to chat to say that i will keep the phone. All happy, or that's what i thought only to observe that the phone frequently display Moto (it was restarting every 3-5 minutes), I initially thought this was a screensaver, but it never was. II finally got back to Amazon after a week (31st October) and have done technical checks that they suggested from the phone, moved it to safe mode, (in safe mode also it restarted). Amazon says that they cannot refund nor replace and to contact the manufacturer. I could have gone for a phone straight from a store. I do not want this phone now, Amazon need not refund me nor replace the stuff. Just take it back

Hi,

I am a new seller on Amazon.in with the nae of Ridhi Creations (PCID-[protected]). My account got live around 7th October 2016. Since it got live all my inventory was listed with Rs. 150 shipping charges. I have made changes in shipping settings and made all shipping charges zero under my account on seller central. But still Shiping charges Rs. 150 is visible on all of my inventory.

I have contacted the concerned person who made my account live in Prione.in. She said it's in the hand of Seller Support and she called the seller support and raised the TT no. [protected] on 21st Oct 2016 (PFA screen shot of my case log).

After that I have been calling seller support every alternate day to get an update on this issue but every time I get the same answer that it is a technical fault and will be resolved within 48 hours. Now it's been a week now but nothing happened. After getting tired of this I am writing this mail to you to help me out on this issue as your seller support or any other source of seller help is of no use. They are working on a same record " your issue will be resolved shorty".

This was the first time I started selling online on any portal and it has become the worst experience for me. Being such a renounced international brand Amazon I trusted it blindly but now I think its working worst then any other online portal.

I am basanth kumar singh oreder 1 tablete order no. #[protected] delivery date 18 to 21 october not received till date and also complain to customer care but till date not taken action and no feed back from company.

Hi Every one,

Here is the experience I had with the Amazon.in. I have ordered a product HP laptop during sale & that product has to be delivered in two days from the day of order(excess money collected for the same), but I haven't received the product even after two weeks, after so many calls & escalations amazon has initiate a replacement(as they misplaced the actual product) for the product. I have received the product in promised time. But I have identified a problem with the DVD writer & I have requested for a replacement, this time Amazon is saying that they cant replace a replacement item (even the initial replacement was by Amazon, these people are considering that as customer requested replacement). These guys are saying that this is according to their policies.. I had the most pathetic shopping experience with amazon.

I need a replacement for this faulty product, even they are saying that they will return & refund the amount.. I am not ok, as the same product costs more now than the price when I actually bought it.

Regards,
Venkat.

I purchased one 32inch led onida television from amazon india website on 9th october, tv got delivered on 21st oct & onida company representative came for installation & inspection on 22nd and found the tv damaged. he lodged the complaint about the damaged tv & left. after i made a return request due to damage tv in amazon website. initially they scheduled pickup on 23rd october morning and no one came for pickup. on 24th i send reminder to amazon, they rescheduled on 25th oct 2016. but this time also it failed. on 26th night i made telephone call to amazon customer care and explained this issue. after the phone call they confirmed that the courier will be rescheduled within 12 hours to 24 hours. but again nothing happen. on 29th afternoon again i made a call to customer care executive but the reply remains same (12hours to 24 hours). till now (1st nov) no one call us and convey the delay reason, nor an email. every time we are calling and sending email and reminders but nothing works in good sense.

I purchased this television to my parents for diwali. now diwali was gone and i am failed my commitment in front of my parents. cost of this television is 15990/- inr and the people from amazon doesnt worry about this delay. this is very pathetic and i am extremely upset. please resolve this issue on behalf of me with amazon.
Order id : #[protected]

I ordered phillips airfrier on 3rd oct 16 my order no.is Thanks for your Amazon.in order! #[protected].Original delivery date was 13th Oct but it didnt got delivered, every week Amzon puts new dispatch and delivery date but package is not getting dispatched its been one month now i called customer care 5 times but as of now i dont have proper delivery date. Ihave made full online payment.

I placed an online order for purchasing " LG G5 Compatible Rechargeable Bluetooth Speaker WITH LED Wireless Audio Receiver Outdoor, Home Theatre Portable USB MP3 Player Stereo Surround Loud Mi " on Cash on Delivery. However Amazon India did not deliver the same product instead they a Blue Tooth Speaker which is NOT LG PRODUCT. Amazon India mailed me that product should be replaced but thereafter product has not been taken back since last 10 days. Money has not been refunded to me.

I have ordered for xiaomi redmi note 3 mobile on 28 th october 2016. The diwali offers were available on the mobile that is the orginal price was Rs:9999. Since diwali sale was going on at amazon the mobile price was dropped to Rs:9499 and had a 15% off while paying through SBI debit card.
After placing my order after some time when i checked estimated delivery date it was showing estimated delivery date pending .
i called amazon customer care they told me order was getting ready wait for 24 hours . i waited and contacted the customer care several times. After 72 hours the status was same delivery date pending.
i called the customer care again but this time they told me they will not be able to deliver the order and asked me to cancel the order.
why should i cancel the order . the error was on their part and they want me to loose the 500 off on mobile and 15% cashback on sbi card.
it was okay, if they informed me at the time of placing order. they asked me to wait i waited for 72 hours and after that they are saying me to cancel the order.

i need the phone. I ordered the phone not to cancel it after 72 hours of placing . if they had informed me at the time of placing order i would have ordered from some other shopping sites like Flipkart or Snapdeal.

Very bad service from amazon
If you respect/value the customer satisfaction you should deliver the phone and also make sure that i will not miss the 500 off and 15% cash back on sbi card

I bought Xiaomi Redmi Note 3 (32 GB, Gold) from Amazon. It was of rs 11, 999. My order Id is [protected]-9084309. I booked on 17 sep 2016 and it deliver at 22 sep 2016. After 3-4 Days I got problem in that phone My phone automatically switch off for 3 days. Lots of times I tried to on but i couldn't help it, I called in amazon also they also tried to switch on but phone was switch off, when i asked for service of MI in jaipur, then they didn't give me any information. I called lot's of times min 5-6 times, Suddenly after 3 days my phone automatically switch on, and work well, but in evening at around 6 pm again phone automatic switch off, and after some times it again on. and that time touch automatically work. I complained again in amazon and request for refund but they were not agree for refund and they said you should go in service center and give us a job sheet of mobile. I went service center and then they provide me a job sheet of mobile then after very request amazon get ready for Refund. When I asked for refund process their executive said to me that, In my area there is no pickup service, You have to do self courier while when I ordered my mobile before that i called in company and when i asked for return they said our delivery boy will come in your area and he will take your item. But then after I packed my product properly. I covered my product and there is no chance to open the box. I sent that box through the "INDIA POST" on 13-oct-2016. Tracking number of the courier is ER[protected]IN. It delivered on 19-Oct-2016. On amazon there was no notification about my product, They didn't give me any information about my product. On 20-Oct-2016 I tracked my product on India post site. Then i saw my product allready delivered one day before. Then i called in Amazon for refund, but their executive said they didn't get any mobile in box. Box was empty. I got shock. I describe everything, then he raised a emergancy ticket. And said, Our investigation team will investigate and give you information in next 24-48 via call back. But after 24 hr i didn't get any call from Amazon. Then I called again, Then their executive said sir this complain take time upto 24-oct-2016. Then i request to executive that please give me information about the box, when you got the box what was the condition of box, it was opened or not, in which conditions you got tha Box, what was you get inside the box. Because on the box there is a label in which weight and all the detail given by INDIA POST, But they doesn't give me any information about my box and everytime when i ask for box they said it was empty. Acording to Amazon my box was empty, If box was empty then how the weight of box was 382gm. They always said my bax was empty, my box was empty but when i want detail they didn't give me. why they didn't provide me any information because they are fraud, they cheated to me.

I visit India Post Also, They said we delivered the product and now it is not our responsibility. Because they take that box it means box was in good condition, that was not opened and box was packed properly. If box was empty, why they take box, because on the box weight and all the description attached.

When I call in Amazon, sometime they said We will give you refund, you will get refund in 24 hr. Sometimes they said we are not able to give you refund.

I am really sick off from Amazon. they always tell lies.

I have purchased "LYF FLAME 1 (BLACK) 4G VOLTE PHONE" from Amazon vide Order No:[protected] along with few more items, but after opening the box, I explore my ordered item not working (Not charging to start). Further the item already contained with flexible back cover, which should not. Again as per the selling terms the Handset is preloaded with JIO 4G SIM which is not loaded too. Thus I want this item need to be replaced immediately. I appeal immediate action on it.

I haven't gain any credit for referring the customers i'd...
... please check it
I mention the criteria of amazon in photos
As well i send my order details.
My refer i'd are
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com...
And my main i'd is
[protected]@gmail.com

I had ordered an item LENOVO ZUK Z1 which has not delivered on my adresss yet. And now iam getting masseges that i am not available on my address.The customer executive even supervisers are terribly unhelpful.I've ordered it in 20Th Oct with delivery time of 26Th Oct now 30Th October came yet not delivering. I asked please provide me delivery boy no. they didn't provide and just saying wait we can't do anything. Means they have 0% coordination with their own courier service its very disgusting.I requested please this is Diwali gift send it to me before 30 but they saying repeatedly in 24hr again & again.now its getting very irritating. please take action about it.

Deepak Kandari

I placed an order on 2nd October 2016 and got wrong product. I returned the product on 17th October, 2016. After one week I mailed Amazon customer care regrading refund as they didn't refund my money in my given bank a/c. Then they assured me to resolve it soon. But still I haven't got my money back. Please look into this. Order details and mail details are attached here.
Thank you.

Sirs,
On[protected] i tried to buy a set of joe aviator black sun glass. On placing the order i was diretected to make payment. I made the payment of rs.302.00 being the cost of the glasses including freight. First i got the message, "payment was successful". Then in few minutes there was an sms saying that the payment was failed and if i wanted to purchase the glasses i must make payment once again. Hence i tried to make the payment. This time also the same thing happened as said above. Hence i had to try a third time and the above was repeated. So i checked my bank account and to my dismay i found that each time i tried rs.302.00 totaling rs.906.00 was deducted from my account. Immediately i tried to cancell the transactions, but the message was flashed saying that the order was already processed and it was handed over to delivery. On[protected] two packages arrived one containing one set of sun glasses and another containing two sets of sun glasses. I explained the matter to the delivery man and returned the package containing two sets of sun glasses bearing no. Awb.[protected]. All that i wanted to buy was only one set of sun glasses but my account was debited three times, each time saying that the payment was not successful and that if i wanted the product i must make payment once again. Now that i have returned the goods. Kindly arrang to refund the money for the two sets of sun glasses that i have returned.
Thanking you,
Raphael

Dear sir
My product details
Your return pick-up is scheduled for: tuesday, oct 18, 2016, 15:00 - 18:00 the phone number we've given to the carrier for this pick-up is [protected]
Pickup address
Dinesh singh
House no. m-4. ashok vihar
(opp. gate no.1, ashok nagar)
Ranchi, jharkhand - 834002
Phone: [protected] pickup time:
Tuesday, oct 18, 2016, 15:00 - 18:00 tracking id:
[protected].
I am waiting since 18th october for the pick up and exchange. i ve made many complaints and request as well.
Regards
Anju.

Hi Team,

My Sister Sandhya Order for Skirt for her friend Kid Birthday on 14th Oct and we haven't received yet. Today its 31st Oct and we have been following this up with Amazon Customer care for multiple times and yesterday we got confirmation that the order cancelled for because the Order got damaged. We got this update only after we call customer care yesterday ( 30th Oct ).

On Thursday, we called customer care and they said it will get delivered on Friday and it is not yet delivered.

Who can help me on this ?