Amazon India Complaints & Reviews

I had ordered adidas shoes worth rs. 4048. I requested return and a blue dart agent picked the item up on 30 september. Very cleverly, they gave me a receipt with the number stated on it as of an item i had already returned. Now after 1 month they say the product us still in transit and they are not refunding the money. Everytime i write to them they give different names with a wait time. I am confused on what to do further. The order number is[protected]. I am attaching the return label too.

I have bought bose soundlink mini bluetooth speaker ii and got the delivery on 24 oct'16. I requested for return of the item on 26 oct'16 pickup on the next day of delivery. The return pickup was scheduled on 27 oct'16 by amazon but it was not picked up. Next day i contacted amazon through chat and the amazon representative assured me that it would be picked up in 1 day. Again on the next day it was not picked up.
I contacted customer service through chat and again they assured me that it will be picked up on the same day only. As usual it was not picked up again.

I contacted the customer support again 2-3 times and they kept assuring me that the pick up will happen in 1-2 days. Till today the item is not picked up and i got a message from amazon that "return pickup refused by customers and return cancelled." without my knowledge the pick has been cancelled. Add to that they falsely claimed that the pickup guy came but it was refused by me. But in reality nobody came for the pickup.

I am really frustrated with amazon customer service. I don't have that much time to call customer service every day. It seems from their behavior that they are reluctant to take back the material and just making false claims.

My name is zeeshan
I ordered motul chain lube 450 ml sum days before Order #
[protected]
When i received my product it was tampered and empty.
Till now no feedback from amazon help centre
Please give a feedback thanks

I placed 2 orders at same time & paid 1260 rs for two.

1.[protected] : peter england shirt - price : 822
2.[protected] : peter england t-shirt - price : 438

I returned my first order (shirt[protected]. it was amazon fulfilled & raised refund. they should refund amount of 822. when i checked status, i found that they refunded only 772 rs instead of 822. so i call ed customer care & spoke with manager too, but they hung up the call on my face saying that i only paid 772 not 822.

They are not ready to give full refund of my order.

The order was place on 19th OCT and the delivery was suppose to give on 25th but it was delayed from amazon and promised to give the product on 29th, But still amazon failed to deliver the product, So I personally called amazon and asked about my product and they said it is going to delay for more 2 days and the agents have been really non co-operative and spoke really rudely. Still the product is not delivered, it's been 12 days now the product is not deliver since the order has been placed.. Issue was escalated 3 times and gave the commitment that the product will deliver on 31st of OCT, but still the product not deliver. And then I called Amazon and then they gave me the commitment on 1st NOV about the delivery but still the product is not deliver.. They are not taking this seriously and when i told them that i'll escalate this to consumer forum they didn't bothered as if it didn't mattered. i have wasted my time, energy nd money behind this and want compensation on this. The nly hope i have is from consumer forum to help me on this.

Placed order for iphone 7 on 2/10/16 which was to be delivered by 12/10/16. Advance payment of 70k was made and I was supposed to get 11k as cashback. But due to Amazon's mistake product was not delivered, when requested them to deliver the product under cash back, was told to buy under fresh scheme. Amazon declined to compensate me for their error

Sir,
I asked for return of my new laptop which was scheduled for 25 oct and was successfully given to the courier man and a return slip was taken with a tracking no. But when i checked my account it says return cancelled. Its been 6 days and i have contacted costumer care but the says we have not picked up your item plz help.
My contact no. Is -[protected]

Disgusting amazon services and customer care representative, their customer representative is not at all professional and always makes false promises.

They made fake promises and kept me waiting.
This professional behavior is causing harassment. Simply a cheater company.

Not an exaggeration but fact.

Committed date for delivery by 28.10.2016 with extra early delivery charges. The cost of product is to the tune of rs. 70000.00 paid in advance not delivered. Irritating customer care personnel. All through false, misleading promises and tracking.

Extremely disappointing callus senseless company i have ever came across.

I placed duly paid order with amazon.in, order id:[protected] for kundan nabl certified 2gm, 24k (999.9) yellow gold kalpataru tree precius coin of kundan care prducts, 3 scindia house, janpath, new delhi-110001. the item was delivered to me on[protected]. but after opening the packet i found there was no gold coin inside. i want to highlight the plight of consumers of online eommerce clients. the compny should enqiry matter & compensate/refund money for my harassment,
Arijit ganguli

The phone i bought is faulty, the operating system is having serious problem.
It noticed when i tried to connect the phone to play store. i called amazon cc, samsung cc, but they couldn't solve the problem. visited service center, no solution provided.
When i try to return the product on amazon it is directing me to do install smartcheck, after installing smartcheck i does not connect either, so not allowing me to return.
Contact amazon cc, every time i contact they are telling me to do the same things again and again.
Sent even the pictures of errors.
I have paid 10k for the product and not able to use the phone till date. as if is have paid the phone to get a faulty phone and run from one place to another to repair it.

Hi, This is to inform you that I have purchased a item i.e. Women Hand Bag but it is too large so I decided to returned it. I have claimed through my App & also through Customer care but not received any response till now. One more things I would like to inform you that today's your customer care advice me that there is no seller available at 846001 so send it at your level, then one thing let me know that if no seller available here then why have you accept my booking request and send it, why haven't you mention this message during booking time? So now again I wl be request to you please do the needful on priority basis & confirm other wise I wl lodge my complaint through Consumer Foram for my Mental as well as Economical harassment.

Hello
Bought 5 items of olay
3 products claim guaranteed delivery by 03 november, 2016
2 products no such claim

Seller is same for all 5 products.

After purchase, delivery estimate given as 05 - 07 november, 2016 for all 5 items.
Customer representative and associates giving excuses. But none standing up to amazon's strong claim of guaranteed delivery for those 3 products.
I bought the products from the particular seller even though he was selling the product at higher prices because of amazon's claim of guarantee delivery.
These dates were no where challenged except after the purchase.
I need the products as mentioned by the claim.

Regards
Karan kohli

Amazon is not able to deliver my products despite of many complaints.

1. when i first ordered my product (vr box) they returned my product and when i inquired about my product they just said that it is returned by me whereas delivery boy didn't came to deliver nor he called me to receive the product.

2. second time i ordered the memory card, the result was same and the same excuse.

3. third time i again ordered the vr box, this time they said my address is incomplete and returned the product.

4. i again ordered one memory card, after lot of complainant's deliver boy came. my name was on the list but he left my order and told me another delivery boy will come and the second delivery boy told me that he will deliver the product by 6 pm which i haven't received and product is returned again.

5. i again ordered one memory card for my friend and this time sent a local boy with memory card and when i asked him about my rest of the products, he said none has given me any product to deliver because he knows this area and he generally delivers in these areas.

6.in another product, they updated that that product has been successfully delivered to customer which i haven't received when i complained they gave some technical problem issues.

7. when i tried to order again, they blocked me from ordering any product by cod.

8. so i created another account to check whether its for this pin code or only for my id, i found that they blocked my older id from ordering any product via cod.

9. so i again ordered one memory card and green tea to check their delivery status, delivery boy called me from out of my area, approx 5 km from my residence to come and pick up the product. when i told him to come to my area because i can't go that far, he said if you want your product then come here otherwise he will return the product.

10. so i told him that amazon come to this area, so please come then he i don't go to those area. so he returned my product.

11. i tried to contact their customer care but they are making excuses and not registering my product.

12. so first they blamed me for not receiving the product which they didn't came to deliver, secondly they returned my product again and again and the most disgusting thing they done by blocking my id which i find very disgusting from a reputed company like this.

13. so at last i have came to you to take proper action please.

Thank you

My older id (at amazon.in): [protected]@gmail.com
My new id (at amazon.in) : sharma. [protected]@gmail.com

Sir i have booked formula 1 super sponge ur delvery date estimate mondat 7th november 2016 30/10/2016 iam not in my residence at that time iam staying at hyd that day but ur courrier attempted 30/10/2016 becuase iam not recived the above item now two day are completed but not call to me
The courrier iam waithing for courrier service thanking u sir this is for information

Order #:[protected]

I have ordered the product on 17th oct 2016. The product i have received was faulty so i requested the replacement of the same. The replacement was done but with the wrong & secondary product. Amazon has done wrong product delivery and replacement thrice. I request consumer forum to shutdown such fraud online sellers or take strong action against them because their customer care is also going arrogant and disconnecting the call.

I ordered one mobile dated 25th oct and i paid 100rs for next day deilvery but today is 1st novemeber but still not recived my order.

order number[protected]

Hi all, I had ordered and purchased a Moto G Plus 4th Generation Phone from Amazon (booked on 17th, rec'd on 21st Oct). Ever since that I have been having issues with the phone. At first, i noticed that it looked used or the screen guard had a lot of scratches (in a new phone?) I had got back on 24th oct (monday) t o Amazon team for replacement and they had assured me the replacement on the chat (even commented that this time we will give a fresh phone). However, i considered this unnecessary as this was on the guard and could have happened in packing etc (this is the first time, i am going for online purchase) and very graciously went back to chat to say that i will keep the phone. All happy, or that's what i thought only to observe that the phone frequently display Moto (it was restarting every 3-5 minutes), I initially thought this was a screensaver, but it never was. II finally got back to Amazon after a week (31st October) and have done technical checks that they suggested from the phone, moved it to safe mode, (in safe mode also it restarted). Amazon says that they cannot refund nor replace and to contact the manufacturer. I could have gone for a phone straight from a store. I do not want this phone now, Amazon need not refund me nor replace the stuff. Just take it back

Hi,

I am a new seller on Amazon.in with the nae of Ridhi Creations (PCID-[protected]). My account got live around 7th October 2016. Since it got live all my inventory was listed with Rs. 150 shipping charges. I have made changes in shipping settings and made all shipping charges zero under my account on seller central. But still Shiping charges Rs. 150 is visible on all of my inventory.

I have contacted the concerned person who made my account live in Prione.in. She said it's in the hand of Seller Support and she called the seller support and raised the TT no. [protected] on 21st Oct 2016 (PFA screen shot of my case log).

After that I have been calling seller support every alternate day to get an update on this issue but every time I get the same answer that it is a technical fault and will be resolved within 48 hours. Now it's been a week now but nothing happened. After getting tired of this I am writing this mail to you to help me out on this issue as your seller support or any other source of seller help is of no use. They are working on a same record " your issue will be resolved shorty".

This was the first time I started selling online on any portal and it has become the worst experience for me. Being such a renounced international brand Amazon I trusted it blindly but now I think its working worst then any other online portal.

I am basanth kumar singh oreder 1 tablete order no. #[protected] delivery date 18 to 21 october not received till date and also complain to customer care but till date not taken action and no feed back from company.

Hi Every one,

Here is the experience I had with the Amazon.in. I have ordered a product HP laptop during sale & that product has to be delivered in two days from the day of order(excess money collected for the same), but I haven't received the product even after two weeks, after so many calls & escalations amazon has initiate a replacement(as they misplaced the actual product) for the product. I have received the product in promised time. But I have identified a problem with the DVD writer & I have requested for a replacement, this time Amazon is saying that they cant replace a replacement item (even the initial replacement was by Amazon, these people are considering that as customer requested replacement). These guys are saying that this is according to their policies.. I had the most pathetic shopping experience with amazon.

I need a replacement for this faulty product, even they are saying that they will return & refund the amount.. I am not ok, as the same product costs more now than the price when I actually bought it.

Regards,
Venkat.