Amazon India Complaints & Reviews

This is regarding my order no[protected] placed on 18.10.2016. This product was shipped on 19th Oct and has reached my home location (Hooghly) on 24th Oct. Since then it is 7 days today and the product has not moved and no one attempted delivery. Instead the status showing delivery failed as customer not in place, which is not true at all. Why didn't the delivery guy called me as my mobile number is clearly mentioned!! This is really very poor service from amazon!! Since then it has been several days and no delivery was reattempted!
I have called the Amazon customer care several times, every time they said that we have escalated the matter but no steps had been taken to deliver the parcel. This is not the first time, this has happened several times in the near past by "Amazon Transportation Services". But even after several complaints no improvement was made.
As I have ordered this product for kids party and it is over now and hence I do not need the product any more. So I have raised a claim to refund my money.
I am really embarrassed by the service provided by amazon and I will never buy again. I want to raise this in this consumer forum so that others do not get fooled by Amazon and their lies.
Thanks.

I have ordered a product from amazon which was supposed to be delivered in 26th oct 2016 but the delivery date has been passed long back. After calling the amazon customer service several times they do not have any fixed update on the product delivery. Please take some serious action. As it has been happened for more than 1 product that has been ordered from amazon.

Very very shame full act by amazon. amazon own courier has delivered my item to wrong address i. e n - 1, c. r. park, new delhi in stead of n - 1, first floor, kalkaji, new delhi 110019 on 12/10/2016. there is no body to listen to complaint. i was told to wait for a week for resolution. but i feel cheated by amazon as there is no call back or mail or refund made by amazon. amazon simply closed the claim by saying that my item was successfully delivered to security guard on 12/10/2016. from 12/10/2016 i was complaining about this mistake of delivery boy & my order has not been delivered to me till date. today on dated[protected] i again called amazon through amazon app on 9:00 am, my first call was disconnected when i asked tele caller name for record & second time ms naina told me that i have to pick myself that wrongly delivered item by amazon to wrong address. this is the only & last resolution provided to me after making lot of efforts.
Regards,

Dinesh kumar monga
[protected]

Hi,
This is to inform you that i have purchased a item i. E. Women hand bag but it is too large so i decided to returned it. I have claimed through my app & also through customer care but not received any response till now.

One more things i would like to inform you that today's your customer care advice me that there is no seller available at 846001 so send it at your level, then one thing let me know that if no seller available here then why have you accept my booking request and send it, why haven't you mention this message during booking time?

So now again i wl be request to you please do the needful on priority basis & confirm.

Hi,

I have raised return request for order #[protected], amazon agent ([protected]) has came for return pick up on 9th oct 2016 and collected the product, unfotunately i did't take recept from him. But in the evening on the same day. I have received sms from amazon stating
"your return request of puma men's black, white and dan... Could not be completed as no one was available. Your pickup is rescheduled for next business day."
Immediately i tried calling the agent he didn't pick the call.

Next day same agent ([protected]) has called for return pick up. I have asked him "yesterday you took the product and why have you updated wrong status. He argued for time and suggested me to talk to customer care. Later the agent has updated the status as"your return request of puma men's black, white and dan... Was cancelled at the time of pick up. If you still want to return, please contact amazon.

The agent has taken the product from me and updated wrong status.
I have spoke to amazon customer care about the issue, initially they gave assurance, don't worry we will resolve issue within 2-3 working days. Now its more than 20 days. But no update.

Amazon is asking me to wait for another 10 days (Today: 29th oct 2016).

Please take action on amazon executive for udpating wrong status and amazon for delaying on this issue

Regards
Subbareddy.

Hi, I am deeply unsatisfied after ordering product from Amazon because the customers service executive as well as the courier guys have been lying me for last 4 days saying that the product will receive in next 24 hours whereas after recent phone call made by me to Amazon I came to know that the product is still in their delivery centre and the courier guy hasn't even picked yet. Amazon is not providing me the contact no of courier agents which is even delaying the delivery, neither are try contacting. All they are doing is sending mail to their courier agents who seems like not even bothered to check them.I took initive and pleaded them to deliver the product but they r following the protocol on their system and sending mail within their teams, whereas no one seems like actually working on it. They play advertising on TV regarding best service etc, but in reality this seems like fooling people with some fake adds which in reality is not true. Amazon claim that they does delivery of items till 8pm but actually no one delivers after 4.30pm

Dear Team,
ORDER #[protected]
After a long time when I didn't received my product, yesterday I'ad call to amazon cs team and as per him my product will delivered to me on 29th October till 13:00 Hrs any how, but still I don't receive this product.Now as per your customer representative saying, my shipment has cancelled due to received at hub on damage condition, It means he make me fool like a Idiot..

My concern is to you if my product is cancelled why you did not confirmed me before the 29th October, then I'ad placed another order or do anything as my wish, but you confirm me when I am irritated and call again and again to cs team. Now as per cs team amazon wouldn't provide me this product, I will have to place another order on current price which is running on amazon.

Amazon teams suggestion is not logical, I never expect that kind of cheap service like a brand from amazon. Thats why I don't obey it & I need my same Mobile on same offer price.

Thanks & Regards,
Sidhes..

Product ordered from amazon India on 13/10/2016.
Product not delivered till 28/10/2016.
The status of the shipment not updated regularly.
Both the seller and the courier contacted.
Still I am awaiting delivery.

Hi,

I have ordered reebok sandals on 21st oct 2016 and my delivery date was 26th oct 2016. From 26th oct to 29th oct i have called customer support 5 times to know the status of my product delivery. Every time they assured that the product will reach by 8 pm tomorrow. Yesterday evening they gave me the delivery courier service number who was going to deliver my order. Today when i called the courior service they said that your order is cancelled as it cant be delivery in pune city as that it not their area. I am surprise as earlier i have ordered 10 times and received the delivery.
Being a old customer to amazon i am frustrated with this behavior and will know never buy anything from amazon and also ask my friends & colleagues not to buy from amazon as they cant delivery in our city and they only make fool o[censored]s by using our money for 8 days and than cancel our delivery, will prefer flipkart than amazon.

You have become they worst e shopping site as you dont need customers know. Will also post on facebook & twitter on my experience with amazon.

Regards
Samir baraskar

I order iphone 7 on 18/10/216 and i receivd the poduct on 23/10 but they send me iphone 6 instead of iphone 7... I complain on same day i. E 23/10/16 they said to me send the pictures of the product you have received and i do the same thing... They said it is mistake from the amazon and you will be given a replacement.. And product will picked up on 24/10/16... But since they are giving me the fake promises that product will be picked up... But today i. E is 29/10/16 it is not picked up... It product coast me rs 60000 and i paidthrough my credit card.. And if it is not refunded on 05/11/16 i have to pay the bill..

Amazon make me fake promise. I wanted to buy mobile for my fiance. I placed order on amazon and clearly told there customer care executive that i want my product before 29th october (Diwali). Till 29th october afternoon, amazon customer care person make me fool that your product is on the way and will be reached at 4 pm. After some time when i called them amazon said me that your product is damaged and cant be deliver at your address. I have talked with customer care team head also, he just clearly say we cant help you in that case. Now who will pay my personal relation damage. Amazon customer care executive also said me clearly that we cant help you and cut my call. I am feeling cheated and my personal life relation with my fiance is going to damaged. I request please help me in that case so i can get justice.

I bought tartarus™t-b 788 stylish cooling pad on 4th october from amazon india but the product has not been delivered to me yet. And further information is also not provided by either amazon india or seller i. E blue dart couriers. Its already a month and also the return of product is also expired. The delivery system of the blue dart is very poor in this case.

• Product delivery update and attempt wrong updated
• Courier Company never called and response on phone and update that attempted to deliver.
• When you called to Amazon service centre agent like Pratipal will be rude. Addressing issues without even listening your problem. If you ask to transfer the call he will refuse. Over lapping on call/Rude answers/ also will not disconnect the call if you request.
• Kindly retrieve the call recording between 8:45 am till 12:00
• 6 calls no resolution//no text no email... fake promises..
• If you call again you will get an ensurance that you product will be deliver. No text on phone not evens a confirmation or acknowledgment over the email.
• Fake promised that everything will be look after you email already sent which is not.
• Finally i took off from my office as per last agent of Amazon services & such a shock i received final call that product has been delay.
• I knew it’s Diwali festival that is why it hasn’t been delivered. However, no information provided.
• Domestic market for online shopping will remain unsuccessful.
• In order to improve the service action is most important.
Moral of thee story... Careless// they do not value of a customer.
Best Regards
Angelina George

This is regarding the refund of order no.[protected]...

I never asked amazon to credit the refund in amazon gift card account... I don't want my refund in amazon gift card account...

As spoken to one of your customer care executive on the day of returning the product, i was told that i will receive cheque of the same...

So i request you to pls arrange to issue cheque in favour of my name - sandeep joshi...
I am really very sorry to say that i can't accept the gift card...

This is because my experience with amazon is too bad till now and i am nevertheless going to do any purchases on amazon, that's why this gift card is of no use for me...

I request you to pls refund my money in cash or through cheque... Or else i will have to take some legal action against amazon because i was informed by one of your customer care executive that i will automatically get the refund via cheque within7 working days...

It's also unlawful to refund via gift card without the concern of customer...

Either you pls refund my money via cash or cheque in2 working days or else i will take some legal action against amazon...

I hope its clear to you now that i am not going to accept this gift card as refund because i have made the payment in cash...

Regards,
Sandeep joshi
Ph-[protected]

Customer gets message that the product is going to be delivered today. But the contact number of the delivery person in the message is different or the delivery person is busy with other jobs, asks the address several times and delivers late after repeated calls. Sometimes the order is cancelled by itself.The delivery may be before the expected time but it is not satisfactory.

I have purchased a LeEco Le Max2 (Rose Gold, 32GB) on 25th Oct 2016, poor battery in half an hour its showing full battery after use of 3-4hr the battery is dead I think your providing the fake or damage pieces to the customers the cost of that is 17999.00/- so pls pls I need to change this mobile or change this piece wat the fake product. For the first time am buying electronic product from amazon but the worst experience I think you people are providing the same damage /fake products yo the customers/buyers
So I need change or exchange for that piece
My order no is #[protected]
Pls kindly close this issue ASAP

Thanks & Regards
Arjun

Today on 28th october, i paid payment to w. o. w. perfumes - gift set "a" perfumes
Via order #[protected]of rs.850 which get debited from my sbi netbanking but after order get generated it shows order failed.

Amount not get credited and order failed so i cancel that order but not get amount refund of same.

Please credit same at ealiest.

Your return pick-up is scheduled for: friday, oct 28, 2016, 08:00 - 11:00 the phone number we've given to the carrier for this pick-up is [protected]
Pickup address
Banu r patrachari
C1 - 202, sankara colony
P l lokhande marg
Mumbai, maharashtra - 400043
Phone: [protected]
Pickup time: friday, oct 28, 2016, 08:00 - 11:00
Tracking id:[protected]

No body has arrived for pickup of return items. there has been no contact from your end either by the courier boy or from the company.
Pls give immediately action being taken.

I had placed an order on Amazon.in for tampered glass which was supposed to be delivered on 20th Oct but it is 28th Oct today and I have not received it even the Amazon customer care couldn't track it now because of Amazon mistake the phone which is newly bought has a crack in the glass. Whenever I call customer care they tell me this order is of outside seller and the outside seller calls next morning and tells he will look into the matter and solve it by evening and revert but nothing is done he doesn't even care to call back..please help

I Ordered a t shirt but I received just opposite from which I was ordered.its always happen, online its show wow but in reality its pathetic.worst experience always.I dont know what going to happen in others order which is on the way to deliver.order no[protected].kindly check.its already register for return refnd amnt.cant abuse otherwise...