Amazon India Complaints & Reviews

I have placed order(canon 1200d) on 3rd Oct, But today they are saying that not going to deliver the item because of damage of product and not going to replace again. first time they try to deliver on 16th but they didnt do that and requested replace of item by them only.
which makes me disappointed, i have called many times yesterday, they said they will deliver with in 24 hours But today status is showing as item rejected.
they even not try to deliver the item, not called me at all. which causes mental tension and make me depressed so much.

order number Order#[protected]

i have all recorded voices for the proof.

I have recieved a defective device but they are not replacing my product since last 2 weeks. Neither they are refunding my money.
They are giving absurd replies and my complaint is not being solved since last 2 weeks. I have done all the procedures as per their requirement but still the ans is same. It's a pure harassment as I am not able to work and my most of of time is used in calling them and telling them the same story to different representatives

I had ordered for one milton water jug 6, but the item delivered was Milton casserole set. Next day, again one item was deliverered, which I did not order. My family thought that there will be right item, milton water jug 6 and the amazon boy came to replace item. But, in the second box, there was also milton casserole set. Since, my wife opened the second item to check whether the right item is or not, I had to pay second time also to amazon boy. I requested for return and refund of one item online. But the second item has no online record either to Amazon or me. How can I get the second item returned and get my refund?

I am yet to receive the article Nikon DSLR Camera after 7 days of placing order (place on 20th Oct) with full payment. I had to call numerous times the help desk of Amazon and I am told the item is lost in transit and seller cannot provide another item, so I need to cancel it. I agreed but the system did n't allow me to cancel, the support staff tried but also they could not cancel the order. I have paid full amount and now I am not sure when I am going to be get my refund. I made several calls to the help desk but they could not do much. I have tried to reach out to a senior person of Amazon but no one provided me contacts. I am not sure what do I do now.

Hi

I had ordered a product from Amazon which as per them was sent to me via BLUEDART courier service. Unfortunately i don't comprehend for what reason this courier service is reluctant to contact me even a single time and unfortunately AMAZON is least bothered about it though i had written so many mails regarding order. All they say is the my issue and details are corresponded to BLUE DART And what i get finally is this msg –--------
This is to inform you that a package from your order, with tracking ID [protected], shipped via Blue Dart, has been refused on a delivery attempt.

If you've already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund.

Unfortunately, we're unable to re-dispatch orders that are returned to us as undeliverable. If this is a mistake and you still want these items, we'd suggest you to go ahead and place a new order.

I am tired of complaining again and again to amazon but they are showing ZERO interest in addressing customer's concern. Please help i[censored] can

I received wireless n 300 range extender from tenda
this is absolutely cheat with customer the MRP of the product i received is 1500 and the model number and item is exactly same
and what amazon people had done they had inflated the rates twice that is 3000 and give 67% discount though the discount is only 33 % in their lightening deal this is cheat i need my money back i need 67% discount on Rs 1500 else i want to file a case against them.
they are making fool to customer by increasing mrp
they are doing this so that they can fetch more customers
i am sending you the snap shot of product and there website and also the snapshot of sam product on other website
i want to take the case ahead as i need ur help and want to make sure that desk MNC won't make customer fool further.
they are doing all this so that they can increase the number of customers on they shooting days this so bad
i am slso sending you the word file of customer service chat
they people are saying that they will rectify the same on website rest they can't do any thing
more over i can't return the product as they were running a offer of 15 % cutback when we shop for 5000 and above using sbi card and if i return the item my total purchase will be less than 5000 and will not get my cash back so only customer will be at loss
else i will buy whole of the goods using gift vouchers and will get 5 % discount but i haven't used it. please i request you to look in to the matter
they are playing with mrp like any thing. Kindly look in t matter seriosly

thanking you
Mukul jain
[protected]

Sir i had place my order jhtex fashion indian womans orange fancy saree today is delivery date and courier boy is called me that my order is kept me u are reach my address and then i reach there he is not there and he is recall me on phone and tell me sir reach here i am waiting u but i am there and he is not on my address. I want to that my strongly request that u are action with courier boy thank u

Hello Amazon Team,

Here i would like address a serious issue i am facing from last 4-5 days.

What happen was:
i ordered one product from my amazon count, after placing the order successfully i found that i have contact number which is not active from my side.

i changed my contact number in my account.

After couple of days, i got a message that product will be out for delivery.
i was happy because that product is for some one special to me.

same day at evening i got a message that not able to deliver because customer not available. i called back the agent and got worst reply. he said "we cannot delivery to other contact person, we want same person with same contact number else we will return the product".

What the hell is this. this can happen to any person. there is a possibility that customer order the product with correct number, and by the time product arrives, customer can lost her cell or dead by mistake.

sending back the product is not the correct step you guys are taking.

Even i was ready to show my IdProofs original ones, still delivery agent was not ready.
I filed couple of request with amazon support team to change my contact number on the delivery list so that agent contacts me and i can receive on time.

after couple of days, again same scenario i am facing, got a message of an agent who is going to deliver the product, this time the it is, now the agent contact number itself is not in service(number does not exist). Now should i fire the agent from job and send it back to home???

my order number is : ORDER #[protected]

I have decided, not to use amazon service in future and would recommend my circle member to avoid it.

Here i just would like to request, to cancel my order and return my complete money(without any deduction).

waiting for the resolution asap and on priority.

(m)-[protected]
[protected]@yahoo.com

Thank you,
Roshan

I bought a phone through amazon (India) a few months back and now is giving some software related problem. As it is under warranty, i can get it serviced from an authorized service center for which they need the invoice. Unfortunately, the imei# on the invoice provided by amazon is incorrect without which the center refuses to provide the service.

I have been following up with amazon for last 2 months to get the correct invoice but no luck yet.

I have purched a Cover of samsung note 3 but i have recieved duplicate cover from amazon.in site i have replaced 5 times then also they are giving me duplicate cover so i request you to take stright action.

Disgusting amazon services and customer care representative, their customer representative is not at all professional and always makes false promises.

Order id:[protected]
Ordered redmi note-3, 32 gb mobile is not delivered as committed.
Order date: 3 october 2016
Committed delivery date: 10 october 2016.

Above product is not delivered by amazon till this date i. E. 26 oct, today i got sms saying order is cancelled and refund is initiated.
I have not initiated the cancellation so i called them again to check. I ordered the product during amazon hdfc bank offer sale, now after this much waiting and harassment they have cancelled my order. Even after calling 11 times
To their customer care, they are not taking my complaint seriously and giving fake promises
(Like product will be delivered tomorrow) every time i call them. I have to call every day to follow-up
And check status on that. Now they have cancelled my product saying it was damaged so they will be paying my money back. I asked them to replace and deliver my product with same offer, they are saying you can buy the product again form portal with sbi offer they will not bw giving and compensation for the loss of hdfc offer.
After 24 day, they inform me that my product is cancelled and i will not get any compensation for my loss of hdfc offer.
They said they are not liable for amy compensation but just sorry. Now festive offers are gone for hdfc, if they informed me earlier i could have
Ordered from somewhere else. They made fake promises and kept me waiting.
This nonprofessional behavior is causing harassment.
I am going to raise concern in social media, this is not the way to deal with customers.

Hi,

I am waiting for my item to be delivered from 24th oct 2016. It was supposed to be delivered by 8pm on 24th oct.
I am still waiting for the item, every day i get a notification about the dispatch and then by evening i get address details required.
When i called them they said sorry and it will be delivered byy tomorrow and then the cycle continues.
Have sent mail tried calling customer support, no response.
This is frustrating as the item i book was a birthday gift and i have pass days from the committed delivery date.

This prime thing is all fake, we are getting service worst then ever.

They add comments as they like on the tracking, i see one status were it says "customer reschedule the delivery". I was never contacted here and they added comments which makes no sense.

Below is the order details.
Tracking number #[protected]

I had placed an order on amazon for a phone samsung a5 2016 with order no.[protected] on 4th of actober 2016 with a stipulated delivery date of 7 to 10 october 2016. On 5th october i got msg from amazon stating my order package was dispatched and on 7th oct another msg from amazon that the package is out for delivery and will be delivered by end of the day did not received the product on that day nor got any call form amazon delivery executive later was confirmed by amazon customer service executive that the package was never out for delivery and the intimation msg was fake. From there on my ordeal started kept calling and mailing amazon daily following up for my package and kept getting fake promises of delivery within 24 hours. At last again one more confirmation on cal and in mail that the package will be deliverd on 17 oct monday again called the customer service in the morning to check the status of delivery which they told they dont have any tracking detail for the package the executive told me to opt for a replacement and insisted me to wait till afternoon as the delivery generally happens in the afternoon and if still you don get the product they will place a replacement request. Again no sign of delivery called in the afternoon again for placing the replacement request to which i was informed that a replacement is not possible they can only refund the amount which i denied as waiting for so long for the package and in the end getting a refund does not make any point. Then in the evening same day got an sms form amazon stating a refund has been initiated when i called the customer service to check the status was informed refund was the only option as they did'nt had the replacement phone but when i checked the site again to check the stock the phone was available with them i escalated the call and spoke to a senior named mr. Ajay there even he declined my request. I ordered the product with amazon becaue they has an exchange offer plus there was a cashback on hdfc bank cards. Now what i want here is either a replacement on same terms and conditions or compensation. They cannot take customers for granted.
Now they are suggesting me to place a new order with out this offer il be at a loss of 6500.

Regret to inform that order no.#[protected], Vitro Mosquito Spray has not reached yet. All other items ordered after it had come in time. Kindly see to it and deliver to my home address as given before without fail.
C, P, Rayen

Worst experience. Ordered some items as a gift on 7th october. But one of them didn't reach till 21th oct. You ruined my surprise. Tracking details missing. On complaint got tracking details. However as the pack was damaged, torn and opened, the delivery boy threw it above the gate. Amazon is neither arranging pick up nor refunding the money. How can i ask the person to courier it back.. Itz not courtesy. And i ordered it to another city, i cannot travel and courier it.

Highly unprofessional, unethical behaviour.

I received phone which has heating issue, arranged an engineer visit and after verification heating issue was confirmed.

I am forced to get the replacement of the product instead of refund stating that it is as per our policy.

When asked to provide the same statement in writing, denied and disconnected the call. I am returning product within 10 days timeline as per policy and it is confirmed by their engineer too regarding the fault in phone then why are they not providing the refund also not providing written confirmation if their policy is true.

I need this sorted on priority. Request your help.

I have placed an order for Lenovo A2010 mobile phone with black colour. But I received the phone with grey colour. I go for the replacement. I get the phone with grey colour again. It is mentioned as black in the bill but it is grey on the mobile phone box from company. I had placed an order on 4th Oct, 2016 and today is 27th Oct, 2016. in almost 25 days i get nothing but the headache.

Amazon not ready for cancelling my order and making the refund. I am following up with them every alternate day. But they are not cancelling my order. When i am calling them they are not giving me exact information they are making a mockery of my situation and asking me to get some rest. When i am tracking them on chat all of them are not having any information, and not cancelling my order. The height of the scenario is that one of their agents left the conversation in between. I have still not received the refund.
Order #[protected]
And
Order #[protected]
As you can see from the screenshot they have left the conversation
Customer's money is not at all valuable for amazon.in all they care about is selling their products.. Thats all
+91-[protected]

I purchase this smartphone on 24oct 2016 and the very first day issue. I purchased a smartphone which is crap compare to its price range and also has many issues. So i contacted the amazon customer care for the return/refund of this phone but they denied to provide any such service and ask me to collect two letters from motorola then they will refund the money.
When i contacted motorola for those letters they say they won't provide those two letters infact ask me to contact back to amazon.
I want my money refunded not any replacement.

I had ordered mobile from amazon and due to some reason i had to return the product. I had raised the refund request on 18th october and the pickup was scheduled for 20th. Bit no one has come till now to collect the product. If it would have been collected on 20th i would have received the refund on 24th. I everyday called customer representative for this issue but everyday there was same response that it will be collected in 24 hrs but there was no action from their side. And i had made payment by credit card. Because of their delay my credit card limit is blocked for rs 8000 (The cost of mobile) and also i will have to pay this 8000 on 30th as the payment is due and this amount will also get blocked. So i am not able to use my limit of credit card because of the company. I request you to make company compensate for the loss.