Amazon India Complaints & Reviews

Sir, second time i am complaining about my refund money. I complained on 18th october. But till date i have not got any massage or not get the refund money. My order no was[protected]. The refund goods received by you on 9th october'2016. Pls. Let me know where as i will get the refund or it will be forfeited. The refund document no. Is a[protected]. Pls. Give me any answer whether i will get my refund or not.

This the 5th or 6th time i am calling and writing to amazon. I have lost all faith in its services. Till date all the things efforts are done by me and i have not received any resolution. Let me explain you once again what exactly happen with me.

Day one (Saturday 22 october 2016):

I received a new mi max prime from your executive and i handed over my old phone under exchange program. I was very happy that i got a new phone but all my happiness turned into grief when i opened the box and realised that i have received a defective phone. Half of the phone's screen was not working. I immediately called amazon and made you guys aware of the situation. Amazon customer service agent tole me not to worry and told me that i will get replacement of the defective phone. They told me that a person will collect my phone and i will get a new phone from amazon.

Day two (Sunday 23 october 2016)

No-one came to pickup the phone, so i called amazon and found that no-one initiated the process from amazon. Since i did not had my phone so i was already loosing my business. I called amazon again and now they transferred my call to return and refund department. A lady archana answered my call from same department and told me that they will reverse pickup my phone and will refund the amount. (I recorded this call and i have all this on record) she also sent me a acknowledgement email for the issue.

Day three (Monday 24 october 2016)

No one came to pick up the phone, so i called again the amazon services and it was told to me that archana conveyed me incorrectly and there is no such process. They transferred my call to m a rahim from mobile department and this time rahim told me that a person will come to examine the phone and he will tell amazon about the state and then they will start the return and refund process. He also sent me an email stating the same. I received a message from ad-tvsets sender saying an engineer mansha ram will check my phone with number [protected]. However this number was not available. I tried calling him several times but number was not connected.

Day four (Tuesday 25 october 2016)

I called amazon again and told them to transfer my call to mobile team and also gave them the call ticket number but they simply refused to do so as this is not a process as per them. On insisting the guy to do so he stopped responding to my questions and left me on mute.

Till now i am without a smartphone after 4 days and have no information what is needed to be done. Each time a different story is told to me and still no phone is delivered. I have already received warnings from my office for not responding to my clients on time as i do not have access to my emails over phone. I am suffering a lot because of amazon poor service.

I have placed an order of this phone through amazon on 03-oct and was not delivered on time. Thus, i had to process the cancellation on 13-oct-2016 and today is 25-oct-2016. It's been 12 days now, since i cancelled the order. And the product is still not delivered back to the seller. If you can not deliver the product back to seller. It's not my concern. You are incompetent to send the package back on time. I have spoken to amazon a lot of times and was promised that refund will be processed on soon but not on time. Neither i haven't received any communication from amazon regarding the delay in delivery nor for refund. I have tried ordering another phone and the status shows that the phone can be delivered in 48 hrs. Using amazon prime service by paying rs 80 extra and 24 hrs for rs 100. I have already paid for the phone using the credit card. I have already paid the emi. I would never recommend amazon to anyone. The service received from amazon was beyond terrible. Amazon could have tried arranging the delivery of the phone from another seller. If they'd really wanted to help a customer. I have provided the feedback so that you make improvements and "build earth's most customer-centric company". And i don't think that amazon's customer service team has tried even 1% of it.

I had to place another order on 14-oct-2016 and received it on 16-oct-2016 through amazon prime.

I have collected enough proof including phone conversations recordings, email conversations and communications on amazon website. I have lost all hope to get help from amazon to get my money back.

My order id is[protected] but due to lack of performance i return it... Pickedup agent number is[protected]..in 20th oct... Butt still they are not submited my product... I had already complaint in coustomer care but they are not able to solve my problem... Why its so late buddy

Hi team,

Please help me to file a case against amazon india and chevron the seller of my product.
I purchased a product from amazon, orderid: order#[protected] on oct 3, 2016. It was supposed to delivered by 15-20 oct. Today is 25th october and there is no resolution. I have made several calls to amazon and emails to the seller however there is no response at all. Amazon says contact seller and seller says contact amazon. This is a real harassment, i just a call with amazon supervisor (Silva the gangster from chennai office) and he disconnected my call saying nothing can be done. I am scared of him.. Oooooooooooooo.. He was talking like as if he is a don and he thinks he can do anything but he is wrong. I was on the call for 55 minutes can you believe, they were keeping me on hold expecting me to disconnect and when i didnt, he hung up on me. Son of a *

Now, do not understand what to do, i strongly request to consumer complaint team or any law firm to take this matter along with other complaints against these mafia's who are looting our country. I want to teach them a lesson. When i thought to raise a consumer complaint, i was shocked that i am the only one.

I want to either make sure that these fake companies cannot run their business in india or atleast an apology letter along with the product or compensation, mere refund wont work.

Attached is the invoice along with the committed date of delivery.

I ordered moto g4 plus on oct 1st, 2016. It got delivered me to by oct 6th, 2016.
There are some issues with my mobile. It has a problem called ghost touch while charging. The same issue i reported to amazon customer care on 14th oct. This product has 10 days replacement warranty. But amazon ask me to contact manufacturer for further support. If amazon gives 10 days replacement warranty it should replace the product.

I had order 2 products from amazon.in on 4 or 5 oct. i received the order on 22nd october that too in broken condition and there is no online option for refund . ii talked to customer care but still no action has been taken. My one product is still not delivered. i have ordered through st.[protected]@gmail.com

Tracking no[protected]

Pathetic experience ever.

Company promises to deliver the product after a week by 24th october. I recieve message daily but never received product.
Delivery boy calls and forwards the details to the company as customer not available instead of visiting home address. Worse part is nobody comes to my place but forwards information as product delivered and in the hand of customer, but actually no one comes and calls and says will be delivered next day. Called customer service almost everyday but all efforts goes in vain as no resolution even after all the attempts. Instead gets response they cant co ordinate with delivery guy. Imagine an onlinr portal whose first job should be to get the delivery to the customer cant co ordinate with the delivery team, it was a joke! Secondly, after the delivery date when i ask to speak to manager as 4 attempts were failed and customer service advisor couldnt resolve in 4 days, i am denied by the advisor and shouts and rudely ends the call from his end. Ultimately i speak to a manger, who has no resolution except replacement for the product not delivered which will take 2 more weeks or refund which will take another week. So after you place the order, you spend a week and then u r asked to waste another time and that too for the payment you have already made online. I am not sure how much money company kust be making after keeping customers money for 2 to 3 weeks like this. For the worse customer experience and a delivery time who cant trace a crowded mumbai city's address at malad west, delivery teams inefficiency, you get nothing. However amazon has a policy of just working internally for all the feedbacks causing frustrations and mental agony to the customers and wasting their time. As per them, they dont consider the customers statutory rights and the service customer should get as per customer protection act 1986.

Regards,
Rajendra soni

Maine redmi note 3 ka order diya tha 16 sept.ko.[protected] account se..na toh aaj tak uska order aaya...na ee refund...main complaints kr kr k thak gya hu...calls kr kr k preshaan ho gya hoon...par koi bhi meri problem solve krne ko raazi ee nai...pagal bna tkha hai amazon waalo ne mera...plz sort out..my prob...cqn anybdy solve dis...my.mob.no.is [protected]...

I ordered a mobile from Amazon on 13th of October for which i paid in advance using Net Banking and the products expected delivery date was scheduled for 1st November which was pretty late so on 19th of October I cancelled that order and placed similar order using cash on delivery.
After that I received the later product (the one i ordered on 19th) on 22nd October which turned out to be faulty, so i contacted them for refund but they were not ready to accept that their product is faulty they insisted that the mobile phone is working fine just because their so called SMRTCHK App said so, after a lot of requesting they agreed to replace the product and not refund my money as it is not in their policy.
After that on 23rd of October they picked up my phone for replacement which i didn’t want and they are still saying that the product can’t be delivered before 1st November.
I have been waiting for 10–14 days they've taken twice the money form me and I still don’t have a product and they expect me to wait for 1 more week even their so called customer care executives are not talking properly and not helping me.
What should I do?

Product booked on 18/10/2016, reached destination 20/10/2016, no updates thru tracking since and today being del date, even after umpteen calls/mails, cust execs hav made false promises saying product wud b delivered by 8 pm and at every call kept m on hold for 5 mts for escalation without resolution. Now at 9 pm i'm writing this complaint and this being my second bad exp with amazon services and mental agony i'm facing. Hop amazon wud keep up their promises without taking customers for granted.

I received a message that in delivering the Moto g4 16GB ordered by me, that an attempt is made to deliver & customer is not available.It is not correct.Iam very much available in the address Not even a single Call I received from ur agent
It is not fair on your part to cheat customer s.Eve till today I didn't received the product.
K.sampath Kumar
[protected]
[protected]

We have purchased zaveri pearls gold non precious metal necklace from amazon india, we recieved the product on 20.10.2016 . and found that the necklace pendant i s too big that shown actual in photo. we have given an retrn request on 21.10.2016.Tracking id:[protected], . amazon promised to pickup the delivery on22.10.2016 at 2-5pm through fedex courier but till date no courier has turned up for pickup of the product. pl do the needful.

Hello amazon,
My name is ch. hepsiba. today means 24-10-16 at 3:35pm i received a phone call. he told me that he was salesagent at amazon and i won a bike in luckey draw for diwali. he called me from delhi. and also he told me my house address correctly. his phone number is [protected]. is it true or not. i want to know it is fraud or not. thats y i written this complaint. please tell me, this information is correct or wrong...

Thank u amazon...

Dear sir / madam,

Today (24.10.2016) my order no. (#[protected] supposed to delivered as i have received the message from amazon but evening time around 04:24 p. m again i received the message from amazon "we could not deliver your order with nilkin sparkle smart window" due to as customer was not available.

I have not yet received a single call from parcel deliver person (mobile no. [protected]), in fact i had called him several times to know the status about product deliver but he/she did not picked my calls.

Request you to kindly look into matter & do the needful.

Regards,
Pawan rastogi
[protected]

I have placed 1 order (SAMSUNG GALAXY ON5 PRO (Gold)) (Transaction Mode - Online Payment Done), which was ordered on 18-Oct-2016 (Order#[protected], the expected delivery was on 20-Oct-2016 which is not yet delivered to me & today is 24-Oct-2016. As I wanted to gift it to my wife, whose birthday is on 23rd, so I booked using PRIME option, which guaranteed the product to be delivered by 2days.. But it’s already 4days delay. I don’t know whats the use of PRIME option, taking 500rps extra charge but still delay in delivery.
I have been calling the customer service from last 4 days they kept me promising that the product is on its way, in the next 24hrs which i waited for 2days and yet the product is not delivered.
I'm very much tired of calling the customer care and keep on telling the problem repeatedly.
Every time i call i get a new person to attend my problem and answer the same to wait for 24hrs more. with this bad experience, my trust on amazon service is totally gone.
Please let me know what is the problem with your courier service, I am not interested to get the money refunded as i've already waited for 4days and still waiting for it.

My full name is Ajay Kumar Sahare. I have ordered Moto g4 plus at 17 October/2016 but I haven't received my product yet. My product delivery date is 22 October/2016.but I haven't got my product yet. I have complained them in this regards. But they did nothing. They make only excuses. My product tracking number is[protected].Please take action against them.

Product name : moto g4 plus mobile
Order no :[protected]
I have raised the complaint on my product delivery for 5 times and customer care and lead failed to answer the queries on product delivery. Giving a blunder answers to wait for more 24 - 48 hrs. If the product is not delivered refund will be arranged as normal process.

Customer interaction :
_
Customercare : i´ve contacted them successfully for delivery.
Please wait till the end of the day for delivery.
And the gift card will be added to your account once the order is delivered.
Me: i dont want any gift card
What is my next step
I wan the explanation on this too
Customercare: please contact us, we will help you with refund/replacement to new address.
Me: can the refund can be done in a hour after my cancellation
I[censored] promiss me on this i will accept the delay fault from u guys
Ee am fighting for this from last 5 days
I have given many chances on this
And now i dont want to give any chance to u guys
Customercare: once we received the item, we will issue the refund for you.
Me: so am talking like this
Yes till that time i should be wait for my money again
U suppose to tell me this
Customercare: yes.
I´m sorry for the way you feel.
It generally takes up to 5-10 business days for the item to reach us once it is picked up.
Me: how can u expect to make a customer to wait for the product for these many days
Customercare: normally, we will refund the amount after we received the item. However, to help you better i will process the refund once the tracking is updated as returned.
Me: and u giving the explanation that you have to wait for refund for next order. How can u expect after the poor service i will see amazon again.!!
_

No customer satisfaction and poor service. No proper customer interaction in resolving the issue. Customer care not bothering about the customer point of view. No proper action taken on the delivery.

Am waiting for my order amazon courier giving a fault status on web that we have attempted for delivery and your not available on the delivery address.

If the delivery is happen on time why will i contact customercare.??

Poor service. Poor customer interaction

Friends,
I had purchased a One Plus Three handset through your online portal.
The product is a sub standard product with issues - Battery getting heated, high power dissipation, issue with color resolution - display, frequent error message 28 when sending message. when i approached your helpline, they directed me to your Smart Chap application post a visit by your local Service Engineer - Ticket No. [protected], wherein it was acknowledged by the engineer of problems.

I am a Prime customer of Amazon .. next delivery is free for prime customers... I have placed order on 19th Oct'16 and they intimated order will be delivered before 8 pm of 20th Oct'16..
On 20th Oct'16 I was in office upto 9:30 pm and I got a sms that delivery attempted but no one came ...I complained to Customer care they told morning it will be delivered .. morning I received another sms that delivery attempted.. but again no came.. again I complained to Customer service they told they will check and delivery the product in 24 hrs...not yet delivered.. again contacted them on 22nd Oct'16 they told in 48 hrs it will be resolved... still waiting .. no proper response...
Even for courtesy they are not updating the customers...
waste of being prime customer.. another way of cheating customers..