Amazon India Complaints & Reviews

​I bought Oneplus Three Mobile from Amazon on 17th Sep 2016, The phone is delivered on 26th Sep 2016.The phone is not working properly, I am facing below issue with mobile.

1.Network is suddenly vanishing.
2.Touch Keyboard is not working as it should be.
3.Heat dissipation.
4.Phone is crashing sometimes.

With all these I am anyhow not interested to use this phone. So I called Amazon customer care for cancellation on 4th Oct 2016 to return phone, They are asking me to go to service center to get it repaired. I am not interested to go to service center. Why I am not interested to go to service center is it a brand new phone how can they ask customer to go behind service center with in week.

So after all this, They are telling they wont accept return on this, But before purchasing this mobile I called customer care and asked what is return window for Oneplus Three, He sad there is 10days return policy on that phone. But now when I am asking for return they said there is no return on this, when I told that one guy from Amazon said there is return policy, she is telling that he had given wrong information, she is saying sorry for that. Saying sorry will solve my problem? Simple sorry will vanish the solve my problem? My demand is they should accept my cancellation because one of the executive said so. I am sending the mail which I received from Amazon and sending screen sheets how network in vanishing and keypad is not working. I hope Amazon care about the customer.

Message From Customer Service
Hello,

I am writing in reference to our telephonic conversation.

Please contact the nearest service center and get a note for proof saying that the phone is defective.

Once you get the proof, please send us photocopies of it and we will look in to your issue and provide you with the best resolution possible.

I understand that one of our agents informed you that, you will be able to cancel your order within 10 days of delivery, which is incorrect.

You can only return the Phone to us within 10 days if there is external damage. And if the phone is defective you will have to download the smart check app and visit the service center for further assistance.

so we will take this as feedback and make sure it is not repeated. And action will be taken against that particular agent.

I also understand how annoying this might be, Please accept my sincere apologies for the inconvenience caused

Customer satisfaction is something we strive for.

You can reach out to us at any point since we are available 24*7.

Your patience and understanding is appreciated. We look forward to hearing from you soon.

Warmest regards,
Sameera
Amazon.in

This mail I got from Amazon.

Dear Sir/Madam,

My Self Muhammad Sharique From Nagpur, Maharashtra-440018.
I m facing a very major problem of your services from Amazon.in.
My Amazon Order No.[protected].
Order Date. 11 Oct 2016.
Delivery Estimated. 15 to 19 October.
Product. Xifo Mobile

Sir this product i was booked but still i didnt get my product i m contineously contacting to customer service of Amazon.in but there exicutives tells me every time when i was called to them they are only saying that your order will be deliver in next 24 hours but they are havnt providing any tracking information. If i can called contineously then they disconnect my calls they are providing very poor service. and i want my product as early possible which i was booked on amazon its my humble request to you please look into my this major issue i m facing.
Thanks in advance.

Thanks & Regards

Muhammad Sharique
Cell: +91-[protected]

We paid full payment.our item has return as we are not at home.but received message that it will be delivered in next one working days.but till dTeWe have not received it when called to custom are care he said do not callus when talk with senior person vrushant or Akbar daily they inform us wait for 48 hrs but my problem yet not solve.that parcel with courier office buy he says that nobody inform him by customers care pl do for needful

Amazon.in order #[protected] if you ever want to put yourself into risk at getting products at time and further humiliation and alot of harrassment then "ek bar amazon try to kar". i ordered a shoes from amazon on 5th October and the track status showed that it reached my city on 9th october but it didn't get delivered to me and the reason i was given for whole week was my address is unlocatable when i have always received the products at same address and my home is in heart of city. so i was told to some more nearby landmarks and i did as i was told. The customer care service executive aste so misleading so never believe when they say we are trying our best to get your product delivered within 24 hours. After losing my patience i told them to give me the courrier agency contact number so i can get it by myself but the amazon denied doing that. This continued for another 10 days and in the end i was told that my product is lost in transit and the sum i paid will be credited into my account within 5 days but it has been a week since i haven't received my money back and recently i got an email from amazon that your product is sent back to the consignor and you will receive your payment once the product is recorded. this is height of stupidity and the cheapest service in whole world. i want to know why is there a delay in crediting the money back into my account when you already know the product never reached me. i wish i had time to sue this cheapest company

I’ve purchased 6 Blackberry Z3 Mobile from your website amazon.in on 21 July 2016 with 6 tempered Glasses but I’ve observed that all Mobiles are faulty and not working properly. After 15 days l’ve faced display problem with one of blackberry Z3 Mobile, for solution I have contacted with your customer support team and requested them for replacement but they replied we can accept return request within 10 days after delivery so we can’t accept your request so now you have to visit your nearby blackberry service center, next day I had visited Blackberry service center but they dined to provide any service support because I don’t have any Invoice copy of my order, and your seller didn’t sent any invoice detail with order neither got from your side. Again I’ve contacted with your team for invoice detail but again they answered that go online and request to seller for your invoice.
From that day I’m frequently contacting with you and seller (Seller suggested by you) for Invoice detail and for Replacement but both of you (amazon & seller) making excuses and false commitments and not serious on this matter I don’t know why. I’m suffering with your lethargic service from last more than 2 month.

Ordered on 5 October 2016; Order#[protected]
Product- Moto G Plus, 4th Gen (Black, 16 GB)

False delivery attempts were published by amazon. Neither they called us nor attempted to deliver. Its been already 20 days till date and now i am asked to cancel the order and book new one without the exchange offer. The money was paid in advance to gift my daughter for Dasara. We kept the exchange piece ready and we wasted lot of time and money in trying to reach customer care and amazon delivery agent. 3 times it was We have CCTV footage to prove that none of them attempted to deliver.

The kind of tension we went through in following up and our money got blocked for 20 days. We need proper action to be taken against it as soon as possible. We are expecting a new phone with same cost and additional penalty on team for the delay and tension we went through in the process

Order history as displayed in Amazon
atest update: Saturday, 22 Oct
10:01 PM
Delivery attempted
HYDERABAD, IN
Courier: Amazon Transportation Services, Tracking #:[protected]
5:10 PM
Out for delivery
Hyderabad, IN
Tuesday, 18 Oct
10:31 PM
Delay in delivery due to external factors
Hyderabad, IN
7:44 PM
Out for delivery
Hyderabad, IN
Thursday, 13 Oct
11:52 PM
Delivery attempted
HYDERABAD, IN
7:42 PM
Out for delivery
Hyderabad, IN
Tuesday, 11 Oct
6:18 PM
Package arrived at a courier facility
Hyderabad, IN
5:28 AM
Package has left the courier facility
Madhapur, Hyderabad, Telangana, IN
12:06 AM
Package arrived at a courier facility
Madhapur, Hyderabad, Telangana, IN
Monday, 10 Oct
6:11 AM
Package has left the courier facility
St. Thomas Mount, Chennai, Tamil Nadu, IN
Sunday, 9 Oct
7:58 PM
Package arrived at a courier facility
St. Thomas Mount, Chennai, Tamil Nadu, IN

Contact details - [protected] ; [protected]@yahoo.com

I have ordered an western dress for birthday gift on 19th OCT 2016.
today 26th OCT. without any verification from your side How the product has returned ? I have given all my address details. And Continue I have communicated with your customer care executives on 23rd, 24th and 25th @ 10 A.M in the morning and 8 P.M in the Evening. Each and everybody of the executives said that "your product reached on next day mam". But today when I tracked my order details then I saw that product has returned to Amazon.in. How is it possible? It is very shame for Amazon.in
product was-Cottinfab Women's Maxi Dress (DSS9034A-Large_Large_Blue)
Sold by: DSS COTTINFAB 1, 197.00.

Latest update: Tuesday, 25 Oct
3:49 PM Returning to seller because customer refused delivery
Howrah, West Bengal, IN
Courier: Delhivery, Tracking #:[protected]

when I did not cancel my order.

Order#[protected]
I have ordered Moto G on exchange offer. On 24th Oct., the delivery boy did not delivered the product citing damage on the back cover of the mobile to be exchanged. (The damage we could not identify as it is minute chip-on). I contacted Amazon customer care (Soujanya) and they assured that they will re-send the product.

The product again reached home on 25th Oct but not delivered again by citing a different problem this time which is of battery. Note that the battery is in good working condition and the mobile is in use. During both time I was in office and my wife was dealing with these delivery boys. The delivery boy did not even wait for a call to customer care at Amazon.

Today, 26th Oct I again contacted Amazon customer care (Anita) and to my surprise got information that the product is rejected due to the mistake of the delivery service. To rectify the mistake, they informed me to re-purchase the product from website (Since the product is rejected) so that they can help me get the product. However, I will not try this option as I lost the trust.

I need following clarification and help, if possible, to get the product.
1. In the absence of the clarity of "condition for exchange" how customer can trust these exchange offers.
2. What is the criteria for rejecting as two different delivery boys cited two different problems to reject the mobile.
3. Why customers to suffer for the mistake by Amazon deliver service? Why the mistake as admitted by Amazon customer service cannot be rectified by resending the right person to evaluate the mobile.
4. Why the customer is not notified before rejecting the product.

I ordered 2 phone's from amazon 1+3 & Mi Max, both the delivery was scheduled on 24th October, but haven't received the same, customer service of amazon is helpless as they are hired to only share TAT... After talking to half a dozen Advisor's.. till now delivery is not received.. And on top of this amazon on there App updated that the delivery attempt was made on 24th October by (11:04pm) m actually amazed to see the status as it says Pm... Is amazon insane... I'm completely disappointed with Amazon delivery service... It's pathetic

Order id :[protected]
Hi,
My name is Jewel Shetty. I bought Coolpad note 5 couple of days ago and I facing call drop issue with the phone. The microphone also doesn't work sometimes and the phone also gets overheated a lot. I spoke with your representatives named Niketan and Varun and both were not helpful. Both were not ready to listen to my problem and were interfering while I was speaking. This was a real bad experience with Amazon. They asked me to refer a app which was not working on the phone. Even while talking to them the call got disconnected couple of times and even they noticed that issue. They asked me to contact manufacturer for this issue while is totally unacceptable. I have purchased the product from Amazon and there is no point of me contacting the manufacturer for the defect as the mediator is Amazon. The conversation with them was pathetic and even after my humble requets they were repeating the same thing again and again. And when requested for a supervisor or manager, they didn't bother to listen me. Maybe Amazon doesn't want to replace or refund this product as mentioned on the website. Even I requested them that I don't want a refund as I was about a different phone from Amazon. Amazon should take their customers seriously and harassing customers for the refund procedure is not right. I should take this incident to the social media stating that there is no after sales support for this product from Amazon.
Jewel Shetty

Recently i bought LG G5 phone from amazon and it was damaged from the bottom side. battery case does not close properly from left bottom side.
when i talked to amazon customer care executive about the replacement of the product.they told me that they cannot process the replacement because the stock with the seller is currently not available". but i saw on there website the same product is available with same seller.when i told them about this they replied me there is some glitch on website the stock is visible on website but not available with us.

i have bought my phone around 33k in amazon deal but now the actual price of product is 40k and they did not replace my product instead they told me that your money will be refunded. but now on every website the price of product is around 40k because deal is over from everywhere.

Hi my name is Somesh, this my registered email address my number is [protected]

Before we start i want to let you know this email and the response to this will ne shared to other complaints.

Secondly i do not want this to dealt with MINHAJ or DEEPA, (with no disrespect - i feel they are incompetent and incapable to resolve this)
And im just 1 step away from going to consumer court about this.

I have 4 attachments which are proofs which i am sending you guys.

So starting by the 1st complaint.
Plesse listen to my calls and emails from 12th oct.

1. Chevit combo shoes speedwike
Order number[protected]
I ordered this on 3rd oct.. The delivery date was 12th,

I ordered this so i could play tennis matches so it was very important for me i took a day off from work to receive this item,
The item was not delivered i called cust service, i was promised the item will be delivered on 13th oct,
I said never mind- i took a loss of day work and salary,
I couldnt afford to stay home to receive this so next day i went to work, but i told my cousin to receive my package on my behalf when he comes to the home.

No delivery on that day, i was upset i called cust service- they offered me Rs 100 gift card as compensation and i was told i will get it by 14th oct as a promise.

On 14th oct i waited myself to pick this up, i waited till 2pm, no one came to deliver.. I took a half day and when to office late as i thought the delivery guy might come late evening..
But no one came i wrote email complaint i was given Rs200 gift card.
Then i was told please wait for next day.
And again they promise it will be delivered.
No one came,

So i spoke to Leadership team now over phone, they said we give you Rs100 gift card please wait till 17th oct and they promise they will deliver.

I received a call on 16th oct SUNDAY for delivery, as it ws sunday nobody was at home to receive this, i said to the delivey guy can they deliver it tomorow... He said yes they will deliver it tomorow.

17th monday morning i was waiting, called the same delivery guy number it was switch off so called cust service they said please wait the order will be delivered before evening.

SO I TOOK A DAY OFF from work,
Nobody came,
I spoke to leadership team again, nobody was ready to help as they daid there was no movement of the item and they are unable to track.
I wrote email complaints, same guy or girl MINHAJ unable to help.

I start sending complaint email to managing director s about this,

Because amazon was not ready to compensate for my time loss and money loss.

I called everyday on 17th 18th and 19th
I was told same things all wrong info false promise - stating i will receive it tmrw.

The order was actually lost in transit in HINJEWADI WAREHOUSE, Nobody could find it and they had to search for 4 hours as the transport manager had ordered them

I received the order on 19th oct at 11pm (yes at night)
So you guys can imagine the frustration,

Ordered on 3rd oct received on 19thoct
Order Rs 1200 which had Rs 300 delivery charge.

I took 2 leaves from office and 2 half days to receive this which is a loss of Rs 2400.

Amazon compensation was Rs 400 gift card,
But for me its actualy Rs 100 because Rs 300 should have been cancelled as its a failed delivery amazon could not delive this on time. So that Rs 300 gift card is not valid.

My calls records show i have more 32 calls made to amazon and 17 emails sent for this.
Do you know the time wasted on this?

This is just the start of the inconvenience.

I received the shoes when started to wear this thats when i realised amazon seller has screwed my 2 weeks.

The size i received was number 9 but i ordered number 10.

The shoe does not fit.

You guys made me wait for 17days, after 32 calls, the seller sends me wrong shoes.
How pathetic is that seller because THIS CASUALLY AMAZON IS DOING BUSINESS.
This might not be Amazon mistake but
YOU BLIND trust your sellers.

The seller and amazon just care about their business.
When size 10 went out of stock you guys sent size 9 thinking customer will not notice if it fits.

This is bad business, everyone should know about this.

Amazon has to compensate for this

[protected][protected]

2nd complaint similar to 1st but with no late delivery but amazon worst agent.

On 16th oct i ordered gold chain 28inch size (please see attachment) everything was ok until next day,
The picture, the item name eveything got automatically changed into Rudraksh chain which i never ordered.

I called on 17th oct at 8.30 morning (check the calls) i informed the scenario.

My call was transfered to cancellation and refunds,
I explained him again that i never order rudraksh chain.

Advisor said- HE HAS CANCELLED THE ORDER, i will get my money back Rs 200 gift card after 24 hours in my acc and Rs 40 in my credit card within 3 days.

I was waiting for it, there was no refund.

I got this item delivered to my house on 20th,
I thought it was my tennis dampener which i order, i helped thevdelivey with address for next customer..
Before i realised it was a jewelery which i had cancelled he was gone.

My question is why amazon has no value for customers time and efforts,

I wasted hour hour and spoke and cancelled this order.

If i was promised by the advisor the order is cancelled and i will get refund in next 24 hours... Why was it not done?

I need amazon to take strict action against that advisor.

He has caused me lot of time my energy and money waste as i had to arrange returns to amazon again.

No compensation was given to me for this amazon hassle neither from leadership team neither by Deepa from email resolution team.

Amazon needs to compensate this to me.

[protected][protected]

3rd and last - after being pathetically treated by your leadership team..
I decided to return the wrong shoes and chain jewelery delivered.

I was told by the leadership- Sir its simple, return the order and get your money back.
We cant help you any other way.
He spoke to as if he was doing a favour to me.

Thats why i decided no more shopping from amazon.
[protected]×[protected]
I arranged for returns next day on 21st oct between 8am to 11pm

Please check the
As i work in a bpo from 10am to 8pm this was only slot available, so i decided to take half day from work causing Rs 400 loss for me.

Next day i waited till 11am nobody called or came,

Around 11pm i got message from amazon stating my delivery is RESCHEDULED between 5pm to 8pm

My question you guys are working fir this nd earning because if this?

Who gave amazon the pernission to reschedule my returns?
You have the audacity to do that without informing me?
Do you think we are unemployed and free for amazon whenever you guys think?

I want to raise a complaint against whoever rescheduled my timings,

Because of it i lost rs 400 due to half day and the shoes have not been returned as the returns guy got into an arguement with saying he will not come anytime before 5pm..
And i can do whatever i can but he will not come.

I will not talk about false promise,
Wrong info,
Number of calls, emails sent

Lets discuss only monetary

So in total for these 2 items shoes and jewelery i had loss of Rs 2800 (2 leaves and 3 half days)
I will not blame it completely on amazon because the sellers were at fault too, and 1 of your guys from refunds was at fault too,
So amazon has to refund me 50% of this..
Amazon has Refunded or compensated for Rs 400
So amazon has to refund me Rs 1000.

Based on all the interactions i ever had
Amazon i have realised nobody cares about my time, all you guys care about is your business.
Amazon has to start taking customers time more seriously.

Compensate me Rs 1000 so that we can close this here because i have already started searching for third party complaints where i can share this.

Regards,
Somesh

▶ Show quoted text
[protected] Forwarded message[protected]
From: "Somesh Yadav"
Date: 22 Oct 2016 12:58
Subject: 3 Complaints.
To:
Cc:

▶ Show quoted text
[protected] Forwarded message[protected]
From: "Somesh Yadav"
Date: 22 Oct 2016 12:58
Subject: 3 Complaints.
To:
Cc:

▶ Show quoted text
[protected] Forwarded message[protected]
From: "Somesh Yadav"
Date: 22 Oct 2016 12:58
Subject: 3 Complaints.
To:
Cc:

▶ Show quoted text

I order a 2 pair of shoes on 18 oct 2016...and the expected time to reach this shoes in my house 22 oct but it not reach on time ...this is a gift for somebody but because of amazon delivery i m not able to gift my friend ...it is not expected form amazon...

It was very bad experience to using this app...amzaone is very low level store..I face so many problems but there is no solution by customer care..and now I will take action against amazone by some sources like newspaper, social media and court...
Mobile no-[protected]
Email I'[protected]@gmail.com

Bough a furniture from Amazon but they have not sent any carpenter to assemble the furniture, and they are not taking any responsibility of fixing the issue even after calling customer care.

Hi Amazon,

I have ordered an item on 2nd October ( Order#[protected] . I have returned the item as I didn't like it. The return has been approved . Still didn't get my refund. I didn't expect this much time from a leading online retailer Amazon . Very disappointing. Please resolve immediately.

Thanks,
Sagar

I have ordered for one HTC desire 2.5 from amazon india which as supposed to be delivered on 18th october 2016 has no been delivered till date i.e, on 25th oct 2016. when it was enquired at customer care they said that the item will be delivered by 23rd yet there is no response. when we enquired today to our utter surprise it is informed that the same ordered has been cancelled .
phone number associated with the account [protected]

Sir this is in regard to Redmi Note 3 (Dark Grey) the Order Id[protected] associated with my email id keshu [protected]@gmail.com . Sir on the very first day of receival of the mobile phone it showed the defect in touchscreen and after that i contacted amazon but they blocked my amazon account due to which i am not able to make return of the received mobile phone and when told contacted the customer care of amazon told me that they are not able to take my request of return of my mobile phone as my amazon account was blocked. So sir plz arrange a replacement of my a mobile phone as the defect arise with in 10 days of receival of the mobile. So request you to look into matter and arrange replacement.

Keshav Goyal
[protected]

I was asked to enter the details of my debit card on your website while activating Amazon Prime 30 day free trial which I did as I used to trust Amazon. But about half an hour after logging off from my Amazon account, I received a text message and email from citibank that my debit card has been charged 66.94 Rs.

Also I am asked for my citibank IPIN while finalising the transaction and I didn't enter it too.

Please look into the matter and refund this wrongfully deducted amount into my account. I am not sure for what purpose this amount has been charged. I need a reply asap.

Thank You
Anant Jain
[protected]

Amazon order number order #[protected]

I ordered the product on amazon, it did not get delivered to me. I had reached out the customer care support 3 times now, and all 3 times i was given false commitments.

When i took the matter to someone called priya (So called leadership team of chat support) she took 1 hour of my time, and in the end rudely forced ended the chat. To my surprise i also did not receive chat history from her chat.

I am facing a loss of inr 2000/-, on top of it i do not have the product in my hand, on top of it i was assured 3 time i will get the product and not refund. And still, i am here frustrated with your chat support agents for misleading me 3 times, and on top of it priya (Claims to be leadership team) very unprofessionally ending the conversation. Her attitude was worst than the chat agents.

Totally unprofessional behaviour.