Amazon India Complaints & Reviews

I have wish to return the product purchase vide Order Placed: 29 September 2016
Amazon.in order number:[protected]

Selfie Stick Monopod With Bluetooth Remote Wireless Shutter Connectivity Compatible For Oppo F1s -Pink

Sold by: Stylabs

290.00
But till date no progress achieved

I have ordered cell phone on 9th Oct 2016 as well as on 20th Oct. Both the time got faulty products. All the evidences has provided to amazon customer service.

1st time I have asked for replacement but amazon support team directly refunded the amount.

2nd time I have asked for refund as I fad up of faulty piece and do not want to use any phone from amazon so they denied and without my confirmation they have initiated replacement.

When I contacted support team they have given all the blame to policy and cut the phone without clarification.

Today is 26th oct 2016 but they didn't accepted my concern even I have paid the full amount in advance all the time.

Dear madam/sir,
I am facing problem with india amazon buy online product
Micromax 81 cm (32 inches) 32t7260hdi/grand_i/32t8010 hd ready led tv (black)
Sold by: festivals _slp it was not deliver on time and your india support center staff also not help me to get my product. product is 2 days delay please i am requesting you that look in to this matter i will send you detail if required.
Thanks & regards
Sanjay pachumbre

My tracking i'd :[protected]
I want to return this product and today 26 oct 2016 my pickup is arranged but there is no message or call for pickup what is the problem please issue my order i call to amazon customer care but they give me fake information every time the service is very very bad please give my money back i never buy any product from amazon.
Please give my money back.

I have ordered Sony TV in amazon.in (order no:[protected]. The product was sent to wrong hub and crossed the Delivery date and at last I requested Amazon to return the product and refund the money. I got the mail that order was cancelled and refund will be initiated once after product reaches the seller. It has been 1 week and still the product is not yet started to seller. When I called the courier team, they are saying we haven't received any update from amazon. When I called amazon, they are saying we already informed the courier team.

I have placed a order of led tv amazon on 14th oct 2016 by paying a amount of 21000. on purchase of the product i have enquired about the delivery to the customer care ; it was promised that it would be delivered within the next 2-3 business days.
But this product delivery was postponed more than 4 times (after calling to customer care more than 45 times it was of no use team leader said product is on the way you will receive within 24 hrs from last 6 days i am at home due to product delivery but till now i have not received my product today morning i got msg at 8:05am my product is out for delivery & 8:32 they send me msg they are unable to deliver my product as customer was not available i called customer care they are making fool finally i fed up with the response of delivery and customer care when asked the customer care people regarding the same they respond with the regular way of "sorry it was being taken care... bla... bla"

Till now i have not received my product.

I have all the details in mails and photos taken (if needed can provide)

Please black list amazon...

Dear Team,

Please Help..!

Order placed
18 October 2016
Total
10, 999.00
Ship to
J Harish Purohit
Order #[protected]

Order Details Invoice

No response for the mail & no calls for the below refund.

Dear Team,

Sim slots are not working & memory card is also not supporting.So i want refund.I want to book another one after i get cash back.Before Diwali.pls help meRegards, Harish [protected]

Regards,
Harish
[protected]

I booked above Wonderchef 400 watt Nutri-Blend, white mixer on 17 October 2016. But, till now I am not getting my product after series of followups through phone calls with your customer care executives. They always give false commitments and fails to resolve my complaint. on 23rd I received a phone call from your courier boy I request to him that give my product at my home in sector-7 but he refused and give assurance that he delivered the product in next day at my delivery address. but still, after many false attempts I am not getting my product.

As I frequently purchase lots of things from Amazon, I am 2nd time facing these types problem with courier team. They always give false commitment and come to my premises in late hours.

Now, I am going to cancel my order and never ever purchase anything through this site. As I have many options to choose another site for online purchasing.

Amazon having very poor service of delivery

I have ordered product in Amazon India Website and details are given below.
Order Date: 4 October 2016
Order #:[protected], Product name:Xiaomi Redmi Note 3 (Dark Grey, 32GB). I have paid the amount using my credit card and the expected delivery of the product is 13th October. Till date i have not received product, amazon and it's courier partner are bluffing and cheating me by providing wrong tracking details such as customer is not available. I have made couple of calls to the team but they are not providing any resolution other than saying me to wait till it got delivered.

I have placed a order of american tourister in amazon on 1st oct 2016 by paying a amount of 5, 050. On purchase of the product i have enquired about the delivery to the customer care ; it was promised that it would be delivered within the next 2-3 business days.
But this product delivery was postponed more than 4 times (After calling to customer care more than 20 times it was of no use).
Finally i fed up with the response of delivery and customer care ; so i cancelled the order on 18th oct (Tentative) by contacting the customer care again. It was promised by them that money would be refunded within next 2 days.
Till now the money is not credited, when asked the customer care people regarding the same they respond with the regular way of "sorry it was being taken care... Bla... Bla"

Till now the money is not credited in to my account.

I have all the details in mails and photos taken (If needed can provide)

After calling 5 to 10 Times no one is coming for the pick of the piece which i got defected every tym i call customer service they only say sir aaj pakka pick up ho jayega i wanted to gift it on diwali to my special ones but this bad service of amazon i'll never use or orderr again from here waste of money, from last three days my pick up time is getting reschedule but u no one is contacting me or even i am not getting any response from the customer service.i had called 5 to 10 times given two alternate numbers but that also of no use are they listening to us or not plzzz yrr solve my issue

I had placed an order for xiaomi redmi note 3 (Price - rs. 10, 999 with additional 20% cashback within 5th january, 2017) on 3rd october, 2016 in amazon india. The first shipment starts on 7th october via blue dart courier service. The first delivery date was scheduled to 14-17th october which got rescheduled to 20th october to 24th october. I have following up with amazon from 17th october about my product. Every time they will say wait for some more time, we are looking into it and following up with blue-dart though nothing was really happening in reality.
On 25th october, i got to know that my product delivery got cancelled due to some unknown reason. Immediately, i called amazon customer care about this particular situation, after a long discussion the lady (Urvashi) assured me that they are doing an replacement on this product with the same price and same offer. But after sometime, she told me that this product is not available from the same seller, hence i will not be eligible for the cashback. As i faced lots of difficulties for this product, she assured me that instead of the replacement, they will give a full refund along with the cashback of 20%. She also ensured me that she will drop me an e-mail about this.
After waiting for 1 hour, when i didn't receive any e-mail from her, i called amazon again. But this time, one guy from the same team (Refund & return dept.) contradicted by saying that we can't give you the cashback as this is against our policy.

Dear sir,
I would like to state that i am not greedy for the cashback. But the amount of harassment i had to go through for this product from amazon, i would really like to file a police complaint against this e-commerce giant.

Please do something.

​I bought Oneplus Three Mobile from Amazon on 17th Sep 2016, The phone is delivered on 26th Sep 2016.The phone is not working properly, I am facing below issue with mobile.

1.Network is suddenly vanishing.
2.Touch Keyboard is not working as it should be.
3.Heat dissipation.
4.Phone is crashing sometimes.

With all these I am anyhow not interested to use this phone. So I called Amazon customer care for cancellation on 4th Oct 2016 to return phone, They are asking me to go to service center to get it repaired. I am not interested to go to service center. Why I am not interested to go to service center is it a brand new phone how can they ask customer to go behind service center with in week.

So after all this, They are telling they wont accept return on this, But before purchasing this mobile I called customer care and asked what is return window for Oneplus Three, He sad there is 10days return policy on that phone. But now when I am asking for return they said there is no return on this, when I told that one guy from Amazon said there is return policy, she is telling that he had given wrong information, she is saying sorry for that. Saying sorry will solve my problem? Simple sorry will vanish the solve my problem? My demand is they should accept my cancellation because one of the executive said so. I am sending the mail which I received from Amazon and sending screen sheets how network in vanishing and keypad is not working. I hope Amazon care about the customer.

Message From Customer Service
Hello,

I am writing in reference to our telephonic conversation.

Please contact the nearest service center and get a note for proof saying that the phone is defective.

Once you get the proof, please send us photocopies of it and we will look in to your issue and provide you with the best resolution possible.

I understand that one of our agents informed you that, you will be able to cancel your order within 10 days of delivery, which is incorrect.

You can only return the Phone to us within 10 days if there is external damage. And if the phone is defective you will have to download the smart check app and visit the service center for further assistance.

so we will take this as feedback and make sure it is not repeated. And action will be taken against that particular agent.

I also understand how annoying this might be, Please accept my sincere apologies for the inconvenience caused

Customer satisfaction is something we strive for.

You can reach out to us at any point since we are available 24*7.

Your patience and understanding is appreciated. We look forward to hearing from you soon.

Warmest regards,
Sameera
Amazon.in

This mail I got from Amazon.

Dear Sir/Madam,

My Self Muhammad Sharique From Nagpur, Maharashtra-440018.
I m facing a very major problem of your services from Amazon.in.
My Amazon Order No.[protected].
Order Date. 11 Oct 2016.
Delivery Estimated. 15 to 19 October.
Product. Xifo Mobile

Sir this product i was booked but still i didnt get my product i m contineously contacting to customer service of Amazon.in but there exicutives tells me every time when i was called to them they are only saying that your order will be deliver in next 24 hours but they are havnt providing any tracking information. If i can called contineously then they disconnect my calls they are providing very poor service. and i want my product as early possible which i was booked on amazon its my humble request to you please look into my this major issue i m facing.
Thanks in advance.

Thanks & Regards

Muhammad Sharique
Cell: +91-[protected]

We paid full payment.our item has return as we are not at home.but received message that it will be delivered in next one working days.but till dTeWe have not received it when called to custom are care he said do not callus when talk with senior person vrushant or Akbar daily they inform us wait for 48 hrs but my problem yet not solve.that parcel with courier office buy he says that nobody inform him by customers care pl do for needful

Amazon.in order #[protected] if you ever want to put yourself into risk at getting products at time and further humiliation and alot of harrassment then "ek bar amazon try to kar". i ordered a shoes from amazon on 5th October and the track status showed that it reached my city on 9th october but it didn't get delivered to me and the reason i was given for whole week was my address is unlocatable when i have always received the products at same address and my home is in heart of city. so i was told to some more nearby landmarks and i did as i was told. The customer care service executive aste so misleading so never believe when they say we are trying our best to get your product delivered within 24 hours. After losing my patience i told them to give me the courrier agency contact number so i can get it by myself but the amazon denied doing that. This continued for another 10 days and in the end i was told that my product is lost in transit and the sum i paid will be credited into my account within 5 days but it has been a week since i haven't received my money back and recently i got an email from amazon that your product is sent back to the consignor and you will receive your payment once the product is recorded. this is height of stupidity and the cheapest service in whole world. i want to know why is there a delay in crediting the money back into my account when you already know the product never reached me. i wish i had time to sue this cheapest company

I’ve purchased 6 Blackberry Z3 Mobile from your website amazon.in on 21 July 2016 with 6 tempered Glasses but I’ve observed that all Mobiles are faulty and not working properly. After 15 days l’ve faced display problem with one of blackberry Z3 Mobile, for solution I have contacted with your customer support team and requested them for replacement but they replied we can accept return request within 10 days after delivery so we can’t accept your request so now you have to visit your nearby blackberry service center, next day I had visited Blackberry service center but they dined to provide any service support because I don’t have any Invoice copy of my order, and your seller didn’t sent any invoice detail with order neither got from your side. Again I’ve contacted with your team for invoice detail but again they answered that go online and request to seller for your invoice.
From that day I’m frequently contacting with you and seller (Seller suggested by you) for Invoice detail and for Replacement but both of you (amazon & seller) making excuses and false commitments and not serious on this matter I don’t know why. I’m suffering with your lethargic service from last more than 2 month.

Ordered on 5 October 2016; Order#[protected]
Product- Moto G Plus, 4th Gen (Black, 16 GB)

False delivery attempts were published by amazon. Neither they called us nor attempted to deliver. Its been already 20 days till date and now i am asked to cancel the order and book new one without the exchange offer. The money was paid in advance to gift my daughter for Dasara. We kept the exchange piece ready and we wasted lot of time and money in trying to reach customer care and amazon delivery agent. 3 times it was We have CCTV footage to prove that none of them attempted to deliver.

The kind of tension we went through in following up and our money got blocked for 20 days. We need proper action to be taken against it as soon as possible. We are expecting a new phone with same cost and additional penalty on team for the delay and tension we went through in the process

Order history as displayed in Amazon
atest update: Saturday, 22 Oct
10:01 PM
Delivery attempted
HYDERABAD, IN
Courier: Amazon Transportation Services, Tracking #:[protected]
5:10 PM
Out for delivery
Hyderabad, IN
Tuesday, 18 Oct
10:31 PM
Delay in delivery due to external factors
Hyderabad, IN
7:44 PM
Out for delivery
Hyderabad, IN
Thursday, 13 Oct
11:52 PM
Delivery attempted
HYDERABAD, IN
7:42 PM
Out for delivery
Hyderabad, IN
Tuesday, 11 Oct
6:18 PM
Package arrived at a courier facility
Hyderabad, IN
5:28 AM
Package has left the courier facility
Madhapur, Hyderabad, Telangana, IN
12:06 AM
Package arrived at a courier facility
Madhapur, Hyderabad, Telangana, IN
Monday, 10 Oct
6:11 AM
Package has left the courier facility
St. Thomas Mount, Chennai, Tamil Nadu, IN
Sunday, 9 Oct
7:58 PM
Package arrived at a courier facility
St. Thomas Mount, Chennai, Tamil Nadu, IN

Contact details - [protected] ; [protected]@yahoo.com

I have ordered an western dress for birthday gift on 19th OCT 2016.
today 26th OCT. without any verification from your side How the product has returned ? I have given all my address details. And Continue I have communicated with your customer care executives on 23rd, 24th and 25th @ 10 A.M in the morning and 8 P.M in the Evening. Each and everybody of the executives said that "your product reached on next day mam". But today when I tracked my order details then I saw that product has returned to Amazon.in. How is it possible? It is very shame for Amazon.in
product was-Cottinfab Women's Maxi Dress (DSS9034A-Large_Large_Blue)
Sold by: DSS COTTINFAB 1, 197.00.

Latest update: Tuesday, 25 Oct
3:49 PM Returning to seller because customer refused delivery
Howrah, West Bengal, IN
Courier: Delhivery, Tracking #:[protected]

when I did not cancel my order.

Order#[protected]
I have ordered Moto G on exchange offer. On 24th Oct., the delivery boy did not delivered the product citing damage on the back cover of the mobile to be exchanged. (The damage we could not identify as it is minute chip-on). I contacted Amazon customer care (Soujanya) and they assured that they will re-send the product.

The product again reached home on 25th Oct but not delivered again by citing a different problem this time which is of battery. Note that the battery is in good working condition and the mobile is in use. During both time I was in office and my wife was dealing with these delivery boys. The delivery boy did not even wait for a call to customer care at Amazon.

Today, 26th Oct I again contacted Amazon customer care (Anita) and to my surprise got information that the product is rejected due to the mistake of the delivery service. To rectify the mistake, they informed me to re-purchase the product from website (Since the product is rejected) so that they can help me get the product. However, I will not try this option as I lost the trust.

I need following clarification and help, if possible, to get the product.
1. In the absence of the clarity of "condition for exchange" how customer can trust these exchange offers.
2. What is the criteria for rejecting as two different delivery boys cited two different problems to reject the mobile.
3. Why customers to suffer for the mistake by Amazon deliver service? Why the mistake as admitted by Amazon customer service cannot be rectified by resending the right person to evaluate the mobile.
4. Why the customer is not notified before rejecting the product.