Amazon India Complaints & Reviews

Dear all,

I had purchased xiaomi redmi note 3 (gold, 32gb) order #[protected].

1) phone got delivered after a followup of 4 continuous days after the expected delivery date with the amazon customer care
2) now the phone hangs alot and doesnt works properly. i called the customer care and asked for a replacement. customer care says it considered my request under a special case as if they are doing a favour to me. hell yes, you are a shopkeeper, its your responsibility.
And they will take away my phone and deliver the new phone in 3-5 days.

Now how can i keep my number on for those 5 days? i guess amazon should also answer this. also, what is the gaurantee that this time also the phone will be delivered on time?

I seriously don't understand what ur policy are for ur customers u guys have no sense of responsibility even ur agents are least bothered such a shame for amazon snapdeal and even paytm has better services than u. Guys pls justify ur salary for what purpose u are getting paid try and think u guys need to introspect and than come to ur respective offices i have been chasing for sports shoes which i ordered on 13 returned on 15 could have returned it back on 14 i[censored]r guys would have not been fallen ill now its 19 oct 2016 and suleka most unprofessional agent i ever spoke to is not able track the shipment
Really u guys should not be in this business

Hi I have ordered Moto g 4g mobile on 4th October 2016 with full payment using credit card.The product suppose to reach me on 12th october 2016.
When I called 12th customer service told me they are not sure about the courier since no tracking number.from then Iam trying to get this product/refund. Today is 19th I have not received any update on this.

I spoke to the customer service floor manager Bipin twice but no use I think he is having very little knowledge about the procedures.Iam trying to reach the amazon India regional manager. Called customer service almost 8 times no use at all
My number is [protected]

I ordered One plus3 Phone( Order No.[protected] ) but it was damaged by courier company, and not delivered on time . While I was chatting with one of their representatives he said if I order another phone All the offers applicable to this order will be applicable to new order as well, But when I ordered another phone they are saying it wont be applicable now and not even responding properly to my complaints.
I even have chat transcription where that representative was making false promises

I trusted their representative but now I feel cheated .
My order No. for new order is[protected] ).

Amazon left me amazed.

I had placed an order (No.[protected] with amazon on 08.10.2016 for “Sujata Powermatic 810 Juicer Mixer Grunder (with 2 jars)” paying Rs.43000/- online instantly. I was shocked to receive a message (e-mail) from Amazon on 18.10.2016 stating as given below:-

This is to inform you that your order[protected] was cancelled as the seller DEVTA ELECTRICALS failed to confirm the shipment.

I could not understand as to why was my order accepted while Amazon had a seller who cancelled/rejected my order and FAILED TO CONFIRM THE SHIPMENT – on what ground?

Why had amazon, such a renowned online shopping retailer, kept a seller listed who denies to ship an order like this.

This is enough to leave a customer shockingly surprised and no one could understand the denial on such a ground. If the seller was not in a position to deliver the desired item, then the seller should not show its availability and accept payment against the same.

People would certainly get discouraged upon knowing this. I would never again shop with Amazon any more after this experience.

I had now ordered the same product with another online store.

My oredr# ORDER #[protected]
for Prestige Fry Pan shows its delivered to me and signed by me but I have not received it yet. It is already 7 days delayed from the promised date.
The tracking also says that I requested a reschedule, I did not get any calls asking me this. contacted customer care 4 times, and every time same reply that wait for 24 hours.

I had ordered Safire nano explorer copter (order no.[protected] I have received this product on 8th October 2016. I was very disappointed and dissatisfied when I got actual product. It was not as per image shown on website, it was smaller than a credit card.
So I requested a return on 09th October 2016. I had selected immediate available date and time i.e. 10th October 2016 14:00-17:00 but to vain no one came for pick up.
Till 17th there were no reply from Amazon about return and pickup, so again I cancelled return and requested a return/pick up again on 17th and selected date on 18th October 2016 14:00-17:00. Still no one turned up.
How pathetic and worst is your services I have ordered atleast 15 products on 5th October 2016. When there's a sale Amazon is prompt and when there is after sales service then you Amazon shows up real picture of your management.
My last date of return as per policy is 22nd October 2016. You deliberately extending this period so you show up your end date.
Disgusting service rendered.
Not up to mark.

ORDER PLACED : 17 October 2016
Order Time : 6:00AM
Item Name : Acer Liquid Jade (White) Mobile (B00WMKZFCE)
Seller : Cloudtail

Amazon announced Great Indian Festival sale From 17th -19th October.

So i searched deals and found a deal showing that the mobile price was RS.0.64 .
So i placed an order and paid with Debit card.
After that i got your order is confirmed, preparing to dispatch.
But at 2:16 pm i got mail from amazon that it is cancelled.

Message as follows

"Hello,

We're very sorry to inform you that we won't be able to fulfill one or more items from the following order(s) due to a technical error. We have canceled items from the Order(s) listed below:

[protected]
B00WMKZFCE
We sincerely apologize for this inconvenience.
We value your business and hope that we’ll see you again at Amazon.in.
Sincerely,
Customer Service
Amazon.in
http://www.amazon.in/ "

Nowadays Amazon cancelling orders and simply saying sorry. They are hurting customers very much.

So i request you to please look into this

I bought woodland scandals online on amazon after using for few weeks i FOUND FROM MY FRIENDS THAT THE product i got was duplicate found that the scandals were not as they were to be after only few weeks o[censored]se that too a branded product of woodland that I found that the product is duplicate now who is going to fulfill my loss i had not expected this type of service from amazon

ORDER #
[protected] sir i initiated the replacement process on 12 oct 2016 but its a matter of shame no body came to pick up my order further courier service is rescheduling and cancelling my pick up on their own. They have cancelled my pick for 2 times. I have been contacting you executive for a week they are saying they have escalated my issue but their futile effort bore no fruit.
Day before yesterday they said that if my package will not get picked up in 24 hour they will ship replacement and i can return my defective product while receiving new but sad part is that they backed off and now they again demanded 24 hour and denied to share any information regarding that.
I feel frustrated now i dont know what to do they are paying no heed
Even the phone number of agent given to me is always switched off.

Horrible treatment from Amazon, initially they took 100 rupees for next day delivery by 8pm but they delivered product after 3 days, making lot of calls and always there were fake promises and false hopes.
It was a gift to someone, ultimately gifted the product and then it turned out to be faulty.
Again called them to pick the product and false promises they have not picked up the shipment nor there is feedback. They have put me on hold for 1Hour 9 Minutes and yet no resolution.
They absolutely do not care for our money because we have paid and waiting like idiots. Have made 6 calls

Actually i ordered one dslr from amazon but some carry case was missing in that order but i cant replace the product as i was using it in my daily use.so i asled for any compensation but they directly refused and then even after that i asked for seller information that too they didnt provide me.

Even i begged the customer support service amazon to help me but they didnt.
Poor service from amazon.
Didnt expect that.

I had placed a order after spent my time to select shoe's (ORDER #[protected].
But Amazon did not deliver it. i sent to many mail to get status of my Oder.
Amazon has replied that, your order has canceled because product get damaged during shipping.
You need to place another order for same.

As per replied. I was ready to place another order. But now same product is showing with increasing price.
This is directly lost of my time and money. As i was not expected to Amazon.

This is humbly request to Amazon, please send my order.

Thanks & Regards
ARun Gupta
[protected]

We purchase mobile Xiaomi redmi note3 on amazon(order id:[protected], delivered on 15th oct2016)& we found its defective, so we immediately contact Amazon & register our complaint, but instead of solving the issue they continuously misguided us by given wrong information. (I have all conversation's audio recordings)
first before purchase product thay assured us that they will refund if any defects or we want to return by any reason, but after that when device delivered and we found problems, then they said 'their policy is change now and go to service center and contact mobile brand we can't help you'.

We explain that service center is not available in our city and very far from our residence(more than 252km+252km & 12 hours Gerry by both sides) which is very inconvenience to go there, means our complete loss on online shopping. Still amazon not accept our complaint.

We have all evidence of conversation with their service center and its clear that they trying to misguide me so that i waste my time and expire the date of returns.

As well as we also contact to mobile brand xiaomi's service center, they also replied that we should do contact to Amazon, in this issue, it is amazon's responsibility to solve our problems and take return that defective product back and refund your money.

I got a mail yesterday saying that your parcel is delivered but I did not receive it. The amazon agent says he didn't get the parcel yet. Everybody's dancing around with the answers. The product is pre-paid, hence it makes this issue more stressful. I called the customer care regarding the same. They said if you don't receive it till Friday, you'll get a cash back. But what's the guarantee? And besides that I want the product that I ordered, not the cash back. This is so disappointing and unprofessional on amazon's part.

I can't recover my Amazon account I had 549 rs in it when I go to the log-in login page it says password is wrong when I start recovering it and confirm my email I'd it shows password and confirm password when I write in the new password and press enter it shows internal error plz see to this you resolve my complaint I want my money and account back

Such a 3RD GRADE services by you and Amazon.
It’s more than 2 weeks now & almost 12 complaints but still NO DELIVERY OR CONFIRMATION OF EXACT DELIVERY DATE.
2 time your courier partner said they tried to delivered the product but No 1 was there 2 collect it; WHICH IS SUCH A BIG LIE.
Customer care executives are more than HORRIBLE. Every time I have 2 face a new guy & explain all over again and they just give FALSE COMMITMENTS. They are not ready to make me talk 2 higher authorities or even providing their emails add.
ORDER #[protected]. Since 12th Oct 2016 tracking hasn’t got updated nor did I recd any SMS.
So MR. Amazon what are you upto.

I had ordered a Moto g4 phone from amazon.
It already around 10 days just to get dispatch.
Yet i have not received my order.
Everyday i call customer care but never a prompt and correct feedback.
Neither no one is bothered to call and do proper follow up.
Very Disturb with the Service.

Regards,
Vikas Rawool
[protected]

I have not received my product yet. the support team is very poor.they always misguide me for the delivery.

Hi Team,

I have been raised a order request ORDER #[protected] on 5th of Oct which was suppose to be delivered to my by 13th Oct. I am daily following with amazon but i dint get the product. Today when I called they are saying that we will not deliver your product. Please raise a new request.

I have never been this kind of experience with any e-commerce site like that. Can you please help.

Ragards,
Rajiv