Amazon India Complaints & Reviews

Address: 411042

Website: amazon.in

I wanted to return a book purchased from Amazon. I called amazon customer care 7-8 times. But they have not initiated pick up for my return. They make false promise of hassle free returns. My order id is #[protected]
Even after calling them so many times they are scheduling pick of the given item and henceforth I am not able to get refund of the product.

Amazon India customer support has been notified about the posted complaint.

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Address: 110093

I was purchased htc desire 820s dual sim to amazon. but amazon sent htc desire 820 dual sim. i spoke to customer care but he gave no answer. i get some mails but they do not reply my mails.
please sir take your product and refund my amount.
Thanks & Regard

+1 photos

Oct 17, 2016

Updated by aryanpndt Dear sir /mam

please take your prodcts and refund my amkunt

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Address: Gurgaon, Haryana, 122002

Website: Amazon.in

I have purchsed a panasonic p55, novo from you, which was delivered on 6th of october to me, while checking the same i got to know the same is 3g mobile phone, as i need the 4g mobile.

From the same day the product was delivered the same was lying packed with me, and regularly i am follow the process to return the same but no response was coming from your end. Finally i called customer care today and ms. Aakriti on customer desk inform me the the product i purchased is non-returnable / replaced which was mentioned on the page where product is displayed. But i have not seen the same (Image attached) where the product details are mentioned.

Since the product is returnable till 18th, but they are not accepting the return.

Thanks
Sunil koshal
[protected]
[protected]@gmail.com

+2 photos

Amazon India customer support has been notified about the posted complaint.

Nov 19, 2016

Updated by sunil koshal Hi,

As per the discussion held with you, i had send the final letter to Amazon through Speed Post (Which was delivered to them on 08th of Nov) to return the Panasonic Mobile P55. Till date i have not received any call / reply from there end regarding my query, hence you are requested to take the further action in this regard and resolve my issue at the earliest.

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Address: Kolkata, West Bengal, 700001

My order is placed on[protected] & it will be delivered on 12/10/2016 .After continuous following up, Bluedart informs me it will be delivered end of this week. Its not acceptable at all whatever the reason behind this.

order no Order#[protected]

Need quick solution.

Abhijit Chakraborty

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Address: 560045

Website: amazon.in

I had to pay the amazon delivary guy 120 but since i dint have i payed 150 and he said to deduct it from the other parcel that was supposed to come on the same day. and when i tried calling him he is cutting the call and switched off the phone.. how can amazon hire such fraud delivery people

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Address: Kolkata, West Bengal

I ordered some items through Amazon India on 2nd of October (Order #[protected]-- tile today 17th I did not receive the items -- I wonder are we worse than Ghana or Nigeria where it takes more than 15 days to receive any item -- Amazon India is the worthless hypocrite e-commerce company who claimed to be number 1 by themselves. They gave a period of 18 days span for delivering items, annd that d i wondered where on earth it takes so much time to deliver items and that too in one of the metropolitan city -- if I ask the customer service they said please have patience -- patience is my foot - who want to so long for readily available items - it is not as if the ordered items were out of stock --- I will never go with Amazon India and would request people to stop ordering through them to teach a lesson

Amazon India customer support has been notified about the posted complaint.

Oct 11, 2016

rajaugf's response [protected] order no

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rajaugf

from Chennai, Tamil Nadu

Oct 17, 2016

Amazon India book the order after crying offer offer lower price
After offer priod over the cancelled my order.
They're not responding on that matter

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Address: Mumbai City, Maharashtra, 400063

Website: Amazon India

I have placed order on 4 th october. It has dispatched on 7 oct, it supposed to deliverd on 12 oct it has extend delivery date by 16 th oct, i was following up with customer care executives from 11 th of oct they didnt provided me the proper details. On 17 th oct they registerd my complain and take action of replacement and again taking 9 days for delivery. Is customer there for waiting for there parcels for 1 month. Amazon is the worst online portal till i have seen. Amazon not have any cortasy to provide as early as possible delivery. Customer care exicutives only give sympathy but zero problem solution. Still they never dispatched the good & after 3 days they are dispatching.

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Pratibha Johri

from Bengaluru, Karnataka

Oct 17, 2016

I have ordered redmi note 3 from amazon on 1 oct 2016 but didn't receive delivery yet(12 oct 2016).They also made fake status of delivery attempt on 7 oct 2016 but no body contact me regarding this.I am contionously contacting amazon customer service regularly from 8 oct but no positive response from there.I want compulsation for this.

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Address: Hyderabad, Andhra Pradesh, 500040

Website: Need Refund For Damaged Product

Hi Team,

Recently i have purchased one product that Samsung Galaxy On5 Pro or On 5 Pro Tempered Glass through Amazon site. The order was broken in transit. My order[protected], so i need refund. iam not satisfied with your service. please revert me asap to my mail- rasheed.sm.[protected]@gmail.com.

Thanks & Regards,
Rasheed

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Address: New Delhi, Delhi, 110044

Website: Amazon.in

Amazon is worst site eating our money and giving defective products. After sale servie is so bad and poor.

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The ref. no. of complain is order no.[protected]. the thermous flask was to be delivered on 15 th. oct. the delivery man came early in the morning and i gave him my debit card . my bank gave me a sms that rs. 525/ has been deducted. but your delivery man says that the money has not been credited. i told him to come back after some time so that i could arrange money but he did not come. in the evening i got a sms that the address is not located . how stange. to day i enquired at my bank and got the information that rs. 525/ has been deducted from my a/c. now i do not under stand this kind of behaviour from a co. like amazon.

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jitenderm84

from Delhi, Delhi

Oct 17, 2016

Hi,

I have order for MICROMAX YU YUREKA CHARGER as par deal but received charger by the name of signature brand which is not working properly so please change it or give me cash back as wrong product delivered without any information to me.

jitender
[protected]

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Ajithkumar1996

from Kuzhithurai, Tamil Nadu

Oct 17, 2016

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Address: 411041

Website: www.amazon.in

I had ordered a mobile phone on 8th October 2016. Amazon promised to deliver on 13th October 2016. They inform me on 13th October that it was delayed and will be delivered to you within 24-48 hours. Today it is 17th October and again they are saying 24-48 hours.

No one from Amazon Customer Service was able to help with exact problem and status of my order. My loan against the mobile was approved already and I have started paying EMI.

Though if they refund, I am not sure to which account they will and they cannot tell me even when asked. Pathetic Service

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Address: Bangalore, Karnataka, 560055

Website: Amazon mobile app

I ordered Skullcandy Ink'd 2.0 mint green from Amazon for Rs 799/-. I received a duplicate product in a different colour which is not listed in Ink'd 2.0 category. I contacted Amazon customer care and spoke to David to get the product replaced as per the policy. But customer care denied a replacement. When I look at the same product now in Amazon, it shows 3200/-. The actual price for the product is 1699/- on Skullcandy website irrespective of the colour variance. Here, a Stalwart company like Amazon is selling duplicate products at double the cost of maximum retail price and cheating the customers. This sort of approach was not expected from Amazon which has set it's own standards.

Attached the screenshot of the product I ordered and the one received

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Address: 670643

Website: Amazon.in

The delivery guy did not delivery my product and have updated as delivery not done, because the customer was not available. I have already spoke with your customer service and I have not received my order. If this is the service from Amazon. I would like to cancel my prime subscription. And also cancel the orders, if your customer service is not able to do anything.

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Address: Hyderabad, Andhra Pradesh

Website: AMAZON.IN

Sir, im purchase a mobile moto g4 plus at rs15000/-on 12th september, that day there is no discount and cash back offer.But big billion offer mobile was come down to 12000/-, which 1500 discount and 10% cash back debit or credit card sbi payment.Sir, please give any offer to me and save loss.[[asin:b01dzjfylc moto g plus (4th gen.) unlocked - black - 16gb - u.S. Warranty]]

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Address: 600119

Website: Amazon.in

I order one plus 3 mobile on 3rd oct and i haven't received my mobile yet, and the worst part is that i could see the status in their app as "delivery attempted but customer not available", even though i have called to the delivery guy and he said he is not responsible for my package delivery. I tried calling amazon customer care like 20 times form my personal number but i haven't got any solution yet also the customer care people have cut the call in the middle while we were talking. This is the worst customer care experience i ever had.

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Amazon India customer support has been notified about the posted complaint.

Oct 15, 2016

Updated by Dinesh Sivasamy Hi my order# is[protected] booked on 3rd Oct and I haven't received my product yet, also the Amazon app is showing very improper status as customer requested for delay in delivery. Also the customer care service is the worst part in Amazon, I tried contacting them for more than 10 times and they don't have any solution other than asking me to wait for 24 more Hrs. Also one time the executive asked me to cancel the order and he cuts the call. "Amazon you lost our faith on you". Now they have changed the stauts to customer not available but hey haven't even tried contacting me. And when I tried contacting the delivery guy's n number he told me he is not the right person and asked me to check with custom care again. This is not why we come to Amazon. We can get our things from anywhere. Ur losing your valuable customers because of this cheap attitude towards your customers. in other mail from customer care he has accepted it's fault from their courier.

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PCB2187

from Pune, Maharashtra

Oct 17, 2016

I have ordered 2 baby product. I have been following since last 4 days but the delivery schedule is already crossed. The tracking status shows the "delivery held up due to non payment". This is very pathetic update from amazon. Also while contacting the amazon all representative have given the wrong / false commitment of delivery date and time.

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Address: 500037

Website: www.amazon.in

Order #[protected]

Date of delivery of my order was 15-oct-2016. according to the status, the product was out for delivery on 15th oct and status is showing as 'delivery attempted' though delivery was not attempted.

I have called amazon customer service and asked to delivery my product. they said that wrong status was updated and delivery was not attempted and promised me that it will be delivered on sunday upon request but it was not delivered.

Today is monday, delivery status is not updated yet.

The delivery guy phone is switched off..
Such a pathetic service from amazon, never expected this kind of service.

This will be my last product from amazon

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Address: Vidisha, Madhya Pradesh, 464001

Website: www.amazon.in

Hellow.. i was purchase new blackberry z10 phone through amazon but after 10 day the phone battery get problem and i was many time complained to amazon but no response please help me and order no is[protected] and retail invoice tin no [protected] and invoice no 1409 and email is [protected] and the phone name is blackberry z10 stl100-1
Thnku

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Address: Bangalore, Karnataka, 700107

Website: AMAZON

Hi,

The #GreatIndianFestival is back courtesy #Amazon...but the promised best shopping experience actually sucks. It is really pathetic that an order no.[protected] dated 2nd Oct'16 is yet to be delivered. The expected date was anytime between 7th to 13th Oct'16 and the occasion is also over ...but the stuff that you paid for is yet to arrive. How great is that #Amazon. ...it's really disgusting that even after filling complaints at the customer service nothing is done to redress a basic issue...Really #GreatIndianFestival way to go..Pls mend ur ways else I'm sure more customers like me would start walking the other way coz for us...ur really an option...😠
Also now the status shows the consignment as delivered whereas the shipment tracker still shows the massive delay and wants me to cancel. I do not want a refund I want the order. Pls do something other than client Harassment.

Regards
Tapobrata Dass
[protected]

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Address: Pune, Maharashtra, 411045

Arriving late: Please expect a delay of 1-2 days in delivering your Amazon.in order#[protected]. We apologise for the inconvenience.
Your Amazon.in order (#[protected] has been dispatched. Estimated delivery: Saturday, October 8. www.amazon.in/track
But I have not received my order
Today's date 17/10/2016
10 Days delay your services...
Verry verry poor service...

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Address: Hyderabad, Andhra Pradesh, 500059

Website: Amazon.in

I ordered two products together on 8th October whose order ID is given. One was delivered but after one failed attempt to deliver. The second one hasn't been delivered till now which is 16th October. The reason I'm complaining is that the tracking on Amazon app says that delivery attempt was made two times and I haven't been contacted about it till now and the status it is showing now is that the customer requested the appointment to be rescheduled. I haven't been contacted even once and it's showing that the customer has done that. How can that be. This also happened with the first order saying that the delivery was attempted but the customer was not available at the given location. The problem was that I haven't been contacted about that even ONCE! Is this how all the delivery takes place?

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 830

No return no refund

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Delivery of my Product which is still pending

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Loss of rs 3000/- due to big billion offer

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Return my phone

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I have no material...your service so delay...poor service

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Order # 403-8369792-5908301 Not delivered and showing wrong status

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