Amazon India Complaints & Reviews

Maine redmi note 3 ka order diya tha 16 sept.ko.[protected] account se..na toh aaj tak uska order aaya...na ee refund...main complaints kr kr k thak gya hu...calls kr kr k preshaan ho gya hoon...par koi bhi meri problem solve krne ko raazi ee nai...pagal bna tkha hai amazon waalo ne mera...plz sort out..my prob...cqn anybdy solve dis...my.mob.no.is [protected]...

I ordered a mobile from Amazon on 13th of October for which i paid in advance using Net Banking and the products expected delivery date was scheduled for 1st November which was pretty late so on 19th of October I cancelled that order and placed similar order using cash on delivery.
After that I received the later product (the one i ordered on 19th) on 22nd October which turned out to be faulty, so i contacted them for refund but they were not ready to accept that their product is faulty they insisted that the mobile phone is working fine just because their so called SMRTCHK App said so, after a lot of requesting they agreed to replace the product and not refund my money as it is not in their policy.
After that on 23rd of October they picked up my phone for replacement which i didn’t want and they are still saying that the product can’t be delivered before 1st November.
I have been waiting for 10–14 days they've taken twice the money form me and I still don’t have a product and they expect me to wait for 1 more week even their so called customer care executives are not talking properly and not helping me.
What should I do?

Product booked on 18/10/2016, reached destination 20/10/2016, no updates thru tracking since and today being del date, even after umpteen calls/mails, cust execs hav made false promises saying product wud b delivered by 8 pm and at every call kept m on hold for 5 mts for escalation without resolution. Now at 9 pm i'm writing this complaint and this being my second bad exp with amazon services and mental agony i'm facing. Hop amazon wud keep up their promises without taking customers for granted.

I received a message that in delivering the Moto g4 16GB ordered by me, that an attempt is made to deliver & customer is not available.It is not correct.Iam very much available in the address Not even a single Call I received from ur agent
It is not fair on your part to cheat customer s.Eve till today I didn't received the product.
K.sampath Kumar
[protected]
[protected]

We have purchased zaveri pearls gold non precious metal necklace from amazon india, we recieved the product on 20.10.2016 . and found that the necklace pendant i s too big that shown actual in photo. we have given an retrn request on 21.10.2016.Tracking id:[protected], . amazon promised to pickup the delivery on22.10.2016 at 2-5pm through fedex courier but till date no courier has turned up for pickup of the product. pl do the needful.

Hello amazon,
My name is ch. hepsiba. today means 24-10-16 at 3:35pm i received a phone call. he told me that he was salesagent at amazon and i won a bike in luckey draw for diwali. he called me from delhi. and also he told me my house address correctly. his phone number is [protected]. is it true or not. i want to know it is fraud or not. thats y i written this complaint. please tell me, this information is correct or wrong...

Thank u amazon...

Dear sir / madam,

Today (24.10.2016) my order no. (#[protected] supposed to delivered as i have received the message from amazon but evening time around 04:24 p. m again i received the message from amazon "we could not deliver your order with nilkin sparkle smart window" due to as customer was not available.

I have not yet received a single call from parcel deliver person (mobile no. [protected]), in fact i had called him several times to know the status about product deliver but he/she did not picked my calls.

Request you to kindly look into matter & do the needful.

Regards,
Pawan rastogi
[protected]

I have placed 1 order (SAMSUNG GALAXY ON5 PRO (Gold)) (Transaction Mode - Online Payment Done), which was ordered on 18-Oct-2016 (Order#[protected], the expected delivery was on 20-Oct-2016 which is not yet delivered to me & today is 24-Oct-2016. As I wanted to gift it to my wife, whose birthday is on 23rd, so I booked using PRIME option, which guaranteed the product to be delivered by 2days.. But it’s already 4days delay. I don’t know whats the use of PRIME option, taking 500rps extra charge but still delay in delivery.
I have been calling the customer service from last 4 days they kept me promising that the product is on its way, in the next 24hrs which i waited for 2days and yet the product is not delivered.
I'm very much tired of calling the customer care and keep on telling the problem repeatedly.
Every time i call i get a new person to attend my problem and answer the same to wait for 24hrs more. with this bad experience, my trust on amazon service is totally gone.
Please let me know what is the problem with your courier service, I am not interested to get the money refunded as i've already waited for 4days and still waiting for it.

My full name is Ajay Kumar Sahare. I have ordered Moto g4 plus at 17 October/2016 but I haven't received my product yet. My product delivery date is 22 October/2016.but I haven't got my product yet. I have complained them in this regards. But they did nothing. They make only excuses. My product tracking number is[protected].Please take action against them.

Product name : moto g4 plus mobile
Order no :[protected]
I have raised the complaint on my product delivery for 5 times and customer care and lead failed to answer the queries on product delivery. Giving a blunder answers to wait for more 24 - 48 hrs. If the product is not delivered refund will be arranged as normal process.

Customer interaction :
_
Customercare : i´ve contacted them successfully for delivery.
Please wait till the end of the day for delivery.
And the gift card will be added to your account once the order is delivered.
Me: i dont want any gift card
What is my next step
I wan the explanation on this too
Customercare: please contact us, we will help you with refund/replacement to new address.
Me: can the refund can be done in a hour after my cancellation
I[censored] promiss me on this i will accept the delay fault from u guys
Ee am fighting for this from last 5 days
I have given many chances on this
And now i dont want to give any chance to u guys
Customercare: once we received the item, we will issue the refund for you.
Me: so am talking like this
Yes till that time i should be wait for my money again
U suppose to tell me this
Customercare: yes.
I´m sorry for the way you feel.
It generally takes up to 5-10 business days for the item to reach us once it is picked up.
Me: how can u expect to make a customer to wait for the product for these many days
Customercare: normally, we will refund the amount after we received the item. However, to help you better i will process the refund once the tracking is updated as returned.
Me: and u giving the explanation that you have to wait for refund for next order. How can u expect after the poor service i will see amazon again.!!
_

No customer satisfaction and poor service. No proper customer interaction in resolving the issue. Customer care not bothering about the customer point of view. No proper action taken on the delivery.

Am waiting for my order amazon courier giving a fault status on web that we have attempted for delivery and your not available on the delivery address.

If the delivery is happen on time why will i contact customercare.??

Poor service. Poor customer interaction

Friends,
I had purchased a One Plus Three handset through your online portal.
The product is a sub standard product with issues - Battery getting heated, high power dissipation, issue with color resolution - display, frequent error message 28 when sending message. when i approached your helpline, they directed me to your Smart Chap application post a visit by your local Service Engineer - Ticket No. [protected], wherein it was acknowledged by the engineer of problems.

I am a Prime customer of Amazon .. next delivery is free for prime customers... I have placed order on 19th Oct'16 and they intimated order will be delivered before 8 pm of 20th Oct'16..
On 20th Oct'16 I was in office upto 9:30 pm and I got a sms that delivery attempted but no one came ...I complained to Customer care they told morning it will be delivered .. morning I received another sms that delivery attempted.. but again no came.. again I complained to Customer service they told they will check and delivery the product in 24 hrs...not yet delivered.. again contacted them on 22nd Oct'16 they told in 48 hrs it will be resolved... still waiting .. no proper response...
Even for courtesy they are not updating the customers...
waste of being prime customer.. another way of cheating customers..

I had ordered 3 electric grilles of which 2 were damaged severely, as sent by the seller since the package was intact, and I filed a approved return request, number[protected], but even after almost a month, the package has not been picked up. And anyone from Amazon refuses to talk about it. The return status cannot be altered as we'll since it is above the return date

I had ordered one prestige induction cook top(model no. PIC 20) worth Rs. 1, 275 and one sunflame roti maker (Model no.RM 1) worth Rs. 1379. when both the items were delivered to me after a long delay i found that both the items were defected. therefore i ordered for replacement of these products on[protected] and[protected], which were scheduled to be picked up on[protected] and[protected] respectively. but no one came from amazon to pick them up. after that i called their customer care service no.[protected] for complaining about the problem. they assured me that my products will be picked up on the next day, but the next day never came. i complained them regarding this problem thrice, but till today no one came from them. and no action is taken by them till now.

As per your ad in"amazon.in of"strontium 32 gb nitro 466x uhs-1 microsdhc memory card with otg card reader". I placed an order of the same which i received today (24th oct. '16), but the packet had only memory card in it and no otg card reader. Please look into it, it it not expected from amazon. I have ordered many other items also.
Tara
Memory card sold by -
Cloudtail india private limited
Anjaneya road, kacherakanahalli,
Hoskote taluka, bangalore rural district,
Bangalore. 560067
(Invoice no. Ka-blr 6-[protected])

I ordered an wallet one week back I. e. On Oct 16 2016, as it should be delivered on 22nd but till now no communication or information from Amazon they send the false agent nos as they simple says it's not my area. I keep on watching Amazon from last six month but it is confirmed that Amazon is worst they only give value for money but not customers. Ranjith.[protected]@gmail.com, Order date
16-Oct-16
Order #
[protected]
Order total
435.00 (1 item)

The company is unable to deliver the number of products which we order from our Id. The company is advertising many discounts on different products, but when we order it on bulk it does not delivers it to us. It has also blocked all our Id's of our home address. We have been a regular customer of amazon have purchased many products worth 1 lacs. But this behavior of amazon of blocking our Id's for no reason is very unprofessional. The company is making fake advertisement which it fails to fulfill there customer's need and despite of that they are blocking our Id's, I want to take strict action against this as they promise that they sell number of products but when they fails to do so they are blocking all our Id's,

So i ordered a product from amazon using the prime option, which guaranteed the product to be delivered by the next day and guess what, I didn't get it even after two days, I called customer care four times and they were not of any help to my other then for refunding, all of them were not sure about when I was going to receive my package or where my package was at the time, all them gave me different timing for when I would receive my damn game, I ordered it through prime cause I wanted it before I leave for Bangalore, two of them even promised me that I would receive my game on the second day guaranteed, but I ended up cancelling my order as I had a flight in the morning at 5 a.m., so the prime option is basically them trying to lure you into buying their products so that later they could make excuses about how they are sorry for the inconvenience, and four freaking times I had to fill up the survey form, just pathetic amazon, flipkart from next time,

Pin code 302018 delivery man send wrong information in amozen office that customer was not found.
My order no.#[protected] and tracking id[protected] did not delivery.
Or wrong information send to amozen office that customer was not found. So i wants my item at fast.

Three nos. of pack containing 7W Eveready LED bulbs ( as per the booking order )was delivered on[protected]. However, on opening the pack, it was observed that there are only two bulbs instead of three.
This was also told to the delivery boy and was recorded in the acknowledgement form available with him.

The item was sold by Cloudtail India Pvt Ltd, Mewat, Haryana vide Invoice No: HR-DEL[protected].
Total Amount was also paid by cash.
My name is Johnson D'Souza. I have been regularly buying items from Amazon.

I request the authorities to deliver me one number of LED bulb as I have received only two instead of three nos.