Amazon India Complaints & Reviews

I ordered mi3 order no[protected] on 22nd sept. The delivery date was given 27th sep nd later extended till 2nd Oct. Finally I cancelled the ordered on 3rd Oct but till now I haven't got my money refunded. Wen I Cal them they give me false promise we will refund u money within 2 days. We are really fed-up with your service. Please return my money as soon as possible.

Ref.Order Id:[protected]

Dear Amazon Customer Care,

Further to my complaint of your and your courier false statement of " out for delivery" on 13th and 14th Oct 2016 and my informing you that both the day we were at home, We received your SMS informing " arriving today Crompton Hill Briz 1200mm Ceiling Fan - will be delivered today by AmzAgent ( [protected] ) Pay Rs. 1239 by cash or Debit/ Credit card: http://amzn.in/aBsgheJ " . The msg came at 10-50 Hrs. and I am trying your AmzAgent's no [protected] and [protected] since then and getting the msg that " the number you are calling is either switched off or not reachable" . It is more than 3 hrs he ( Ccus Raja Superviser ) is not reachable. This is how you plan to carry on your customer services and unfair trade practices.

Thanks in anticipation,


Dipankar Adhya

Environment Protection Engineers
58/67A, Lake Gardens,
Kolkata - 700045
Cell: [protected]
Website: www.adhiacon.in

Reproduce yesterday's Chat with Amazon Customer care
QUOTE:

Chat
End ChatSound
Me:I have placed order for Crompton Hill Briz 1200mm Ceiling Fan (Brown) Order Id:[protected] dated 03.10.2016 on COD basis . I received intimation yesterday 13.10.2016 at 14-05 hrs that it is "out for Delivery". We cancelled our program outside and waited whole evening and the material did not arrived. Today again we were intimated at 13-23 hrs that it is out for delivery. Now it is 18-10 hrs and nearly 5 hrs have passed we wonder when even covering complete stretch of the city takes less the 3 hrs, whether Amazon is resorting to unfair practices to keep up their on time reputation at the cost of customer's precious time.
We are all present in our house for last 48 hrs. and no body from courier company/ amazon called on us and now the delivery status being updated as follows :
QUOTE:
Amazon
Your Orders | Amazon.in
Shipment Tracking
Order Id:[protected]
Hello Dipankar Adhya,
This is to inform you that a package from your order, with tracking ID[protected], shi
You are now connected to Ashwini from Amazon.in
Ashwini:Hello, my name is Ashwini. I'll certainly try to help regarding your concern.
Me:Did you read my complaint / concern ?
Ashwini:Please be connected while I read your query.
Me:okey
Ashwini:Thank you for staying connected.
I'm really sorry that you had to face this inconvenience.
Me:last portion of my complaint did not come . I am adding adding the same : shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it.
The package will be returned to us within 5 business days after two unsuccessful delivery attempts.
UNQUOTE:
This is nothing but travesty of truth and an example of Amazon's unfair business practices of taking customer for a ride. Please attend to this and advise courier to deliver the product positively by tomorrow ( 15.10.2016) morning.
Thanks Dipankar Adhya ( cell [protected] email : dipankar.[protected]@gmail.com )
Ashwini:One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, I'm going to escalate this issue to our courier team and see to that you will never face this issue again.
Me:Can you arrange to send a SMS intimating which time your courier will come as I have wasted two days in this festive season awaiting your courier to come. Kindly confirm.
Mr. Ashwini are you online ?
Ashwini:Yes, Dipankar, I was just checking with the details.
I from my side will be contacting the courier and will let them know the issue and will be forwarding your feedback.
I request you to please wait for the delivery as it has just arrived at a courier facility.
The product will be delivered within the next 24-48 hours.
Also I'll request the courier to update the tracking details.
Me:If it has just arrived at courier facility how it was intimated on 13th as well as 14th Oct as " out for Delivery" and why it should take 48 hrs. It appears that you and courier are all conveniently giving false information. Please clarify.
Ashwini:I'm really sorry I was looking into the order that you have selected before the chat.
Order No:[protected]
Just for confirmation Is this the order you are referring to?
Me:My order id is[protected]
Ashwini:Thank you for the confirmation. I'm really sorry for the false update, could you please confirm the mobile number so that I'll be forwarding your number to the courier and request them to call you once they are delivering the product.
Me:I have already stated my cell noearlier . provide once again for your ready reference [protected]
Ashwini:Thank you for providing the contact number.
Please be connected while I forward this to the courier.
Thank you for staying connected.
I've successfully forwarded the details to our courier.
Please expect the delivery within the next 24-28 hours.
Me:Thanks for trying defend untruthful courier.
Bye
Ashwini:We do our best to ensure that all of our customers' orders go as smoothly as possible and I am sorry this was not the case this time.
We certainly did not expect this to happen.
I'll try my best that you won't be facing this issue again.
I'm going to take your words as sensitive feedback to our courier.
Me:Thanks . Please do it as you have to be in this market in today's extensive media reach online. Good night.
Ashwini:I totally agree with you Dipankar.
I realize that this is not what you expected, however thank you for your patience.
Have a good evening.

UNQUOTE

As I am expecting a few more items from Amazon, Please help before it ruins my forthcoming weeks.

Regards,

Dipankar Adhya ( [protected] ) 14-48 hrs dt. 15.10.2016

We have ordered in amazon.in on 05.10.2016 order No #[protected], in the name of M N Badiger. but deliver agent not responding with us, and he was called and told me mobile is not working, this we are returning to seller, how he is came to know that mobile is not working ..? he is not to suppose open the parcel. we suffered lot . we have contacted company over phone but not responding.
please give justice.

amazon agent contact No : [protected] and [protected].

Our contact No : [protected], e-mail id : [protected]@mail.com

Hi Team,

Ordered below Items expected date is 13 Oct. Reached the Hyderabad location, waiting in transit for almost 5 days...called customer care no use...

Is it possible to deliver by EOD?

Details:
Order #[protected]
Courier: Amazon Transportation Services, Tracking #:[protected]
Courier: Amazon Transportation Services, Tracking #:[protected]

Were sorry your package is late. If it hasnt arrived by Tuesday, 18 Oct, please come back for more options.

Thanks,
Srinivas
[protected]

I ordered a headphone from amazon and the model (Sony mdr-xb450) on october 1, 2016. I got the product on october 9, 2016 and surprisingly it was a different model (Sony mdr-xb450ap). After receiving the product i realized that the packaging is from askmebazaar.com. Then after unboxing i found that the build quality is very cheap. Even the sound quality is also not good. I looked on the sony website and found that the headphone is fake. Even the bar code serial number given in the sony site for the fake headphone matches with mine. This is the site: - http://www.sony.co.in/microsite/mdrcaution/index.html. i immediately request for a refund on the amazon site and they approved it. The pickup time was scheduled on october 10, 2016 from 8:00 am to 11:00 am. No one had come to pick up the headphone that day. I called up the amazon customer service that evening and they said that it was rescheduled to october 11, 2016 because the sale was ended. On october 11, 2016 the same thing happened no one has come to pick the headphone. I received a text on the same afternoon that pickup will be done from 2:00 pm to 5:00 pm and a phone number was given. I called that number and till date i found it switched off. I again called the customer service and this time i had to call twice, first time the executive disconnected the call and 2nd time i got the same response from the executive that pick up will be done next day on october 12, 2016. Still no one has come to pick the product. On october 14, 2016 i again called the customer service and again got the same response. I did not expected this from amazon. Its been 6 days that the headphone is still with me and no one is coming to take it back and process my refund. I am feeling cheated and scared of loosing my hard earned money as well. Please help me. My phone number is:- [protected] and my email id is:- punit. [protected]@gmail.com.

Hi
i am dr tushar bhangale ordered product for my daughter from amazon,
order no - Order Id:[protected]
which is about to deliver on 14.10.2016, i got the msg, then according to that i have called delivery boy at around 535 pm, he told me i am away from your area, you have to came here to take a product otherwise i will take 2 hrs to deliver at home, i said ok no problm you can came, he replied very rudely, i neglected him, and again called up after an hr, he said i am in ravet area you came here, when i called him, he doesn't receive the phone, i called him till 9 pm, but then phone switched off,
but today morng when i saw a msg that your order could no deliverd as no one available to receive the shipment,
why, , we were at home only, ,
please look into the matter and take proper action against that delivery boy, so that people will trust, otherwise other many options available online,
this feedback i am publishing online also,
mob no of that delivery boy is - [protected]
thnx

ORDER #[protected].

Ordered 2 of Xiaomi Redmi Note 3 (Dark Grey, 32GB) on 13th October 2016 and used Prime service for delivery which guaranteed to be delivered by October 14th 8pm. Talked to the customer care several times first they said to me that my product will be delivered to me by 8pm and guess what it did not.

Again called at 8:30pm and guess what got a news from that guy that the product will be delivered by 9pm.

Again called at 9:15pm and guess what i got the news from the amazon service guys that the product will be delivered by 10pm.

Again called at 10:15pm and guess what i got the news from the amazon service guys that the product will be delivered by 10:45.

Again called at 11pm and guess what i got the news from the amazon service guys that the they will not delivered to me today by 10am. As it was friday night i have given them my office address for delivery and told them to change my delivery address to my home address and again I asked them when it will be delivered they said it will be delivered to me by 10am tomorrow.

Again called at 8am on 15 October and guess what i got the news from the amazon service guys that the product will be delivered by end of 16th October 2016.

So they have lied to me repeatedly.

Amazon India not only has broken the guaranteed delivery time provided by them but also given me wrong information time after time. Only way Amazon India can make it up to me is to give me my product as soon as possible and I want a compensation regarding this. The compensation what i want is that a formal apology in mail by a manager level employee and I want my product delivered as today (15th October) and i want the entire money as refund.

I bought some items worth of 10000 rs on 9th aug 2016 and amazon offer me 10% cash back on sbi debit card. The date of cash back was 10th oct 2016 but the cash back not returned till now.
I have contacted many times to customer care but they didn't do anything.
I am very upset to do shopping on amazon.

This is in regards to my Order, date
02-Oct-16
Order #
[protected] placed it on 2nd of October, they said that the estimated delivery date to be 10th of October but till now I haven't received any information about it. Tried calling customer service but these people are pathetic they really don't want to help the customer. All they say is please wait for another 24-48 hrs and then call back. Very bad customer service of amazon. Exception delay of order. Please help on this.

Hi amazon is sending defective products through its sellers and cheating people.
Problems with my motog4 on use for the first time-

1. Excessively and dangerously heating up
2. Camera gives balck and white images and black blurred video.
3. The battery drains 1% in every minute.

Amazon told me to call motorola customer care who are not ready to return/replace the product.
I want my money back.
Product price - rs. 13500

I am ready for a legal action. People who are interested can contact me.
Contact: [protected]

I placed tcl tv order (Ref order#[protected] on 05/10/2016 and till now i am not got order. I tried so many times for cancel but it won't cancel by email/ mobile app or web site login. I did so many email to customer care and also share different screenshots for different shipping date provided to me. I am frustrated by their false reply and argument. I like to do payment back to my bank asap. I don't need this product anymore.

This is regarding the pathetic service of Amazon during month of Oct 2016 when they had the great indian sale. It was actually a fake indian sale. The order numbers were
1.Order #[protected] Dove Intense Repair Conditioner, 170ml
It was ordered on 1-Oct-2016. Out for delivery on 2-Oct-2016 and day end it was emailed saying package was lost in trasit and processed refund without asking me if i wanted replacement or refund. I had to chase to demand for replacement. Very Wrong Policies.
2. Order #[protected] Gritstones Men'S Hooded Cotton Zipper Jacket-GS60217JKTNBLU-XL.
It was ordered along with first on 1-Oct-2016. Dispatched on 2-Oct-2016 and out for delivery on 7-Oct-2016 and delivered as on same day as per Amazon tracking, but truth is it was never reached me. When asked for details 8 Oct, it was asked to wait for 2 days till 11 Oct. No order received no proactive response from Amazon till I asked myself on
14 Oct. Pathetic Service.
3. Order #[protected]
Red Chief Men's Leather Formal Shoes-8
It was ordered on 1Oct 2016, dispatched on 2 Oct, informed about delayed delivery by1-2 days on 5 Oct. No proactive communication on this till I asked status on 9-Oct then status updated for out for delivery in 3 hours and end of the day it was mentioned package couldnt be delivered as there was no one at address though my family was there full day. They also processed refund without checking with me if I need refund or replacement. When requested for replacement it was mentioned that package was lost in trasit by one representative and it is being worked upon and asked to wait as he was positive by second representative. The process was too complex and Amazon absolutely made it confusing. Finally they provided refund with a status of order as it was cancelled by customer. Really Pathetic Service.

These great indian sale offers were never there as I heard similar experiences from office friends.

Hats off to Amazon. They must work for customer wishes and satisfaction, as customers are not fool.

I request you take necessary actions. I am ready to share all email communications in these regards.

I placed order for two products and at that time order was placed successfully and day after i got a message that you need to place your order again and later on order got cancelled.

I faced lots of issue when i ordered smartphone from Amazon and i had to chase with them to get my product delivered.That is why i am not interested anymore to deal with Amazon.

I made payment by gift coupons and my coupons are stuck with amazon. I requested them to refund that amount but they refused, citing that amounts can not be refund.

Seeking for your help
Name:- Manish Kumar Singh
(M) +91-[protected]

DON'T U DARE TO BUY FROM AMAZON. On 5 of Oct I have ordered Samsung z 3 silver with the order number #[protected]. I was promised the delivery date as 8 Oct. On 8 of Oct I have received a message saying, " Arriving Today:Samsung Tizen Z3 (Silver) will be delivered by AmzAgent([protected]).Pay Rs.5, 790 by Cash or Debit/Credit Card. http://amzn.in/4mVfgB9" And within no time I received an another message saying, " Arriving late: Please expect a delay of 1-2 days in delivering your Amazon.in order#[protected]. We apologise for the inconvenience." And on the next day I received an another message, " We could not deliver your order with Samsung Tizen Z3 (Silver) as customer was not available. We'll attempt again on next working day. http://amzn.in/h2NkUmD"
Then I have called up the customer care ppl and asked them what's happening., they said I would be receiving the product by 8 on the same day. I waited. I didn't get my product. I called up the customer care again. This time they said that I would be receiving the product by the next day. I waited. No use. No updates. I called again. This time they said I have to wait for another 24hrs. Why the hell I have wait for 24hrs when the product has come all the way from the seller within two days and is very much available in my place courier. Its been lying there for 6 days and today is Thursday and I haven't received the product yet. What's happening I don't understand.
With this i have only come to know certain things.
1. The courier team working for amazon is independent of amazon. Amazon has got no control over it. There's no proper co ordination. Maybe this could be because the courier team is not paid properly or might be they are working for free.
2. The customer service is so weak and pathetic that they don't know the intensity of a problem and how to resolve it. Poor training.
3. The courier team might have having a back end sales where they sell the products ordered by the customers if they find it a good deal. And simply after several persuasions by the customer they finally say sir you please cancel the product.
So what I have come to know with my experience that amazon is not a proper platform to buy genuine products. There's no guarantee that you get 100% original products. So beware. Don't go in the trance of amazon is an international player. Don't invest your valuable money in the fraudster.

I placed a pre-paid order (Order#[protected] on the 6th of October 2016 and did not get any update until 9th. There was no update about the whereabouts of the package. After multiple calls to customer service I was just left with disappointment and nothing more. On 9th I could see an update in the mobile application stating the package has package arrived at the courier facility (Hosakote Taluk Karnataka) by 6:58 PM IST and later left the facility by 11:45PM IST
Later by 10th the package arrived at courier facility (Madhapur, Hyderabad) by 4:16AM IST, which is 10 mins drive from my place.

Later the package was moved to nearing courier center for delivery at 5:28AM IST (Miyapur). Considering 11th to be a public holiday I was expecting the package to be delivered by 12th but to my surprise no updates post that. very time I reached customer service I get one constant monotonous reply stating “your package will reach in 24-48hrs from now. No matter when you call this will be the reply.

Out of frustration I called customer service team to check for an update on 12th but same reply which aggravated my frustration and disappointment. I Spoke to multiple leadership team executives but made no difference to my experience.
Finally got the delivery date as 13th and I called up to check if the same can be delivered by 12th as I’ll be out for a day due to personal work and this has been order to give someone on an occasion. I was promised the package will be delivered by 12th 7PM IST, just to realize that it was yet another false commitment from Amazon to fool the customer.

The most amazing experience was on 13th when I kept calling back and forth just to hear that standard statement “your package will be delivered within 24-48hrs from NOW”. When I asked to cancel my order one of the executive initiated to priorities the delivery and make sure that the package is delivered by end of the day, 13th October. It was already little more than 8PM IST and I without knowing that I’m been fooled again trusted and waiting for the parcel just to experience yet another disappointment.

This is not it, the amazing fact it that I receive an email by 9:21 PM IST stating I’ll receive the package by end of the day; which mean within less than 3 hrs. I ended up calling the customer service to check if that was a genuine commitment and as ever was informed that it isn’t and the parcel will reach me in next 24-48hours from NOW.
By 9:50 PM IST I get another email stating the parcel will reach me by 14th October, I was at the peak of my frustration and mentally disturbed to the core. But this wasn’t the end of the Amazon game.

I see an update on my mobile application stating a delivery attempt was made by 11:54PM IST on the 13th of October and that I did not respond. The fact is that there was no attempt made; not even a courtesy call was made to the deceived customer.

I did call the customer service back in the morning just to understand that no dispatch is initiated post 9:30PM IST per Amazon standard. The next day that’s today (14th October) post multiple calls to customer service I get a message on my registered mobile number stating the package is out for delivery and to contact the executive at [protected].

I really trusted this to be true just to find later that it was another deceiving game from Amazon. The executive tells me that he has been assigned to a different location and that he does not have my package and to contact customer service for further assistance.

I somehow googled and found the Amazon transportation service location at Miyapur and reached there to check the status of my package just to be treated like a stray dog. The in-charge person refused to even come out and speak to be and conveyed he message through security to contact customer service.

Called in with no other option left just to stay on hold for 28mins to hear someone say that all the leadership team is busy and he’ll arrange a call back in an hour or you can choice to wait for 24-48hrs to receive the parcel.
Out of extreme frustration called in customer service again and requested for a leadership team member and spoke with Ghani. It was really frustrating to see him requesting me to wait again for hrs for the parcel to get delivered. Upon requesting he initiated a refund however could not commit when it’ll be credited into my account.

Have some unanswered questions;
1) Why shouldn’t I file a case against you under section 420-406?
a. For taking the payment and not delivering the product as promised and for giving incorrect information to the customer just with an intention to fool the customer.
2) For 9 days until today; who will pay the interest for having my money without rendering and service?
3) The order was placed through EMI option, who will bear the per-closure charges?
4) Now that the refund is initiated, when will I get the money credited into my CC account ?
5) For the emotional stress and mental agony I went through due to you service how am I going to be compensated?
6) How am I going to be compensated for the harassment I went through every time I spoke to you guys over the call?
7) How am I going to be compensated for the self-esteem that I lost by not gifting someone whom I promised to get this phone? Etc..

With inexpressible regrets,
Tony Pelican Allwyn

Note: unable to attache screenshots for the same

Amazon seller is cheating with us i bought ipad air 2 16 gb 2gb ram as mention but send 1gb ipad air 2 . i also asked the seller . is this ipad is 1gb ram or 2gb . the seller replied me its 2gb . but after deliverd its and asking the apple care it is 1gb ram . after asking the seller the eworld seller replied me apple ipad doesnt come with ram it comes with grapgics processor A9 my Order ID[protected]:

I recently purchased a Moto G4 Plus (Order No#[protected] Dated 4 Oct 16) from Amazon. Right from second day i had started facing issues with the device. 1.The device gets heated up excessively and the same had been recorded through the SmartChk App that was recommended by Amazon Customer care executive and the overheating issue acknowledged by Amazon customer care. 2.The phone performance is unpredictable, the touch gets irresponsive, buttons do not respond and the various apps toggle on their own. Photos open up on their own and zoom in and out without my touch. 3.The camera performance is unsatisfactory, on clicking a photo a one inch black band is developed on top and bottom part of the photo. Now after all these issues i contacted the Amazon customer care executive for return of the device. I was advised to approach Moto rola service center for obtaining a DOA(Dead on Arrival) certificate. As advised, i approached the service center and the manager declined to provide the necessary certificate. Now i made my efforts to establish communication between the Amazon Executive and Moto Service center manager. Amazon executive spoke to the Motorola service center manager(through my phone) and recorded the Service center address and manager details. Amazon executive also acknowledged to me in regard of DOA certificate denial by Moto Service center. Now the problem is that Amazon customer care executive referred me to Moto Service center and the service center is not ready to provide the necessary certificate required to return the device to Amazon.This is the whole lot of ordeal that i have been through since i got Moto g4 plus.Now, neither i have the time nor energy to run around, i would just demand Amazon to approve my RETURN, i no longer want to continue with the device and moreover i am placing the request within the return period.Once again i called back the Amazon customer care on 14 Oct 16 to find out the status of my problem. The executive advised me to send the contact details of the Moto service center that i approached by mail to [protected]@amazon.in, i have mailed the details but did not get any information from Amazon till now.Let me wait and see what would be the outcome

I have opted delivery period between 14 to 15th Oct 16. Your person attempted to deliver on 12th and since no one was available at home that time asked him to deliver on 14th but there is no further communication from your side.

Now product got delivered on 15th Oct 16 and struggling to connect with Micromax for installation.

Looks like sales and service of Micromax not up to the mark.

Amazon's one day delivery guarantee is pathetic. I was charged 100 Rs for one day delivery guarantee. the package was delivered after 3 days. I got a message on the 2nd day that the package cannot be delivered as customer was not at home. Actually I was at home the whole day. When i contacted the amazon delivery agent at 8 pm on 2nd day, he was just half km from my house but refused to deliver it on same day.
I was charged 100 Rs more by Amazon for nothing. Their delivery guarantee is crap.

Hi
I really had a bad experience with amazon customer care and amazon transport courier guys. I have been following up from three days about the status of my order and i was assured that the product will be delivered but when i check the online status i see false comments in the order status that the customer was not avaliable but i was at home, even my parents were at home. I emailed customer support for three days everytime i saw the false update on the status but no change. I even called customer support twice and everytime they kept me hold for one hour and nobody came back on the call until i disconnected the call. It was a bad, pathetic experience. Please let me know what is the process for customer forum. I want to file a case at consumer forum to take this seriously. Amazon has lost the creditibity with all the ruppes they earn.