Amazon India Complaints & Reviews

My order from amazon india

ORDER #[protected]
Heartly Premium SandStone Matte Hard Shell Frosted Ultra Thin Bumper Back Case Cover For Xiaomi Redmi 3S - Metal Grey

but they delivered the wrong item, , for refund Amazon promised to send a guy for replacement. but daily only massage arrives that " your pickup will be done on next date"

I had requested returns for a specific product from Amazon on the 14th oct 2016 . The website very efficiently displayes an option where the customer can chose the date and time of pick up of the product that is intended for returns . However the following day that is 15th which is when the returns was scheduled I get a text from Amazon stating that the returns has been rescheduled . I have waited for a week with call and mails to Amazon customer service with the same montonous response " 24-48 hours " which for Amazon never ends . Interestingly Amazon is happy to deliver products to the exact same address but not initiate pick up for returns ? How cool is that Amazon .in . Shame on you

My Product
American tourister casual backpack
has not been delievered for the 3rd Consecutive day
The amazon delivery agent remains unreachable through the number provided
There have been repeated promises from the customer care that the delivery will reach me.
After 10-12 escalaltions too the amazon delivery doesnt deem to care about its prime deliveries.
Also today even the out for delivery message was not sent to me
This was all even after paying the amount in advance

Order Details

Cancelled Order Details
Order #[protected]
Placed on Friday, October 21, 2016

Amazon.in has sent me a mail sying that the above order has been cancelled due to failure of payment. I have made the payment of Rs292 for the above set of tweezers on 21-10-16, 11.38 am IST, through netbanking from Indian Overseas Bank
Kindly check and reply
Pooranalingam

Through the below mentioned order no, i purchased one plus two new mobile
#[protected]
I have the following complaint:
1. The charging cable is not fitting into socket properly and come out. Virtually i have to push inside and even the slightest of movement - the charger comes out of the socket.

Its creating lot of heat even with in one minute
Please revert to resolve the problem or else i would like to return
Thanks ravichandran s

In reference to the attaché details, the shipment has not yet received and no response when contacted Amazon. Now I moved out of India and I want to get the shipment without further delay.

Subair vs
Kottayi
Palakkad dist
Kerala India

I have bought a Micromax Canvas5 - E481 (Grey) and recd 07 october 2016, which is getting issues related to very late charging time to time, not regurlar and also sudden drop of mike working to non functional...These issue started arise from 22 october 2016 onwards .So complaining today...Although the return time is left, we need to return the mobile on urgent basis and get the new item from a reliable source so that next time this could not be happen again.Pls look into this and clear as soon as possible..

I order samsung metro 313 at 8/10/16 order n0.[protected]. I got a message that it will deliver 15th oct. Then got msg cancelled and will refund. Then i bought new phon from nearby shop.. I got19oct sammetro. I need compensation. Amazon cheat...

Amazon India — FRAUD and HOPELESS COMPANY

I ordered product (Mobile) under 2 days priority delivery and paid extra for it. Now the delivery is 4 days late and every time I call customer care they say "within 24 hours product will be delivered". It's hopeless experience for a loyal amazon customer.

People liked this american company and made it number 1 online e-commerce site because of it's brand and service and reputation. With this year's festival sale, amazon has relied on cheap techniques and lost all the reputation and customers too.

TO AMAZON INDIA MANAGEMENT (IF THEY ARE READING THIS) = If you cannot make delivery of products that you commit too, please CLOSE DOWN THE CHEATING BUSINESS that you are running in India.

Delivered on 18th October-2016, wrong Moto G4 with 2GB RAM. Made 3 online complaints in the past 3 days, however no response. Require replacement with correct Moto G4 with 3GB RAM & 32GB ROM at the earliest.
Order Invoice number MAA[protected]Moto G4 website states that they are shipping Moto G4 32 GB with 3GB RAM; Amazon website states Moto G4 32GB version with 3GB RAM.

Got the product delivered on 15th. Found the product defective. Placed a replacement req on 15th. Also called the customer care plenty of times to pickup the product. They are just sitting on it...while they have a stipulated time mentioned within which the return should be processed. They keep sending me pickup rescheduled messages almost every day. [censored] to the service...better shutdown their e-store...

During Big Billion offer in October I have purchased around 10 products to make my self eligible for the promo. They have delivered 7 but not other 3. I got a call from courier guy and he said that he had problem with his bike he will deliver it next day morning. But all of a sudden I started getting messages stating delivery attempted first time customer was not available, second reason incorrect address. Immediately they have initiated the refund and made myself ineligible for the promo.

I clearly see a Fradulent mind behind this transactions. When I escalated for senior guy at Amazon.in (Mr.Taheem) he offered me some discount as if he has done a favor to me and still I lost eligibility for part of that promo ( lucky draw) due to this CHEAP tactic of Amazon.in team.

I did not want to leave this matter just like that as they made me a BIG FOOL out of this clear conspiracy. Not sure they fooled how many customers like this. I want this get escalated to CEO of Amazon ( NOT India customer care).

Hello,

i have ordered mobile phone worth Rs. 11, 999(discounted price is Rs. 10, 200) through Amezone and made online payment through credit card while placing order.

on the day of delivery, courier boy has not arrived at my mailing address and refused the order without consulting me. then after i have tried to call him multiple time but call was not connected hence i have sent him text message to deliver the same but i did not get any response from him.

After waiting one day, i have called Amezone and describe entire issue so its representative has assured me to sent same product with in one day.

After waiting for one day i did not get my product hence again i called to Amezone and this time they said that they are unable to deliver the product and it was not in stock with them.

Now they are not ready to deliver the product and asking to put fresh order with current market price (Rs.13, 999).

Please look into this.

Hi, I had ordered on 17th October
Vanguard Alta CA 203AGH Aluminum Tripod, ORDER #[protected]. I had opted for 1 day fast delivery option for which i paid extra 100Rs. But its been 23rd October and still to get my package.
I had already called Amazon customer care 3 times.. but no use.
I have incurred great loss bcz of this delay. so i want to know is Amazon going to take care of my loss?

AMAZON ORDER NO:[protected]

MOTO G4 PLUS was delivered on october 11th.

I started to use it a few days back and observed there was over heating when I record a video for a few minutes.
I tried to initiate a return, but for mobile phones amazon asks to download the SmartChk app from the orders/returns page and test with it. I did that and the app gave a result that "the mobile needs further inspection and I need to contact AMAZON CUSTOMER SERVICE". (I have sent the snapshot of this through email).
The app worked just the one time and after that I always get the error - INVALID PIN.

I have contacted amazon customer service executives multiple times in the past few days.
Each time I'm told that I will be connected to their MOTO SPECIALIST TEAM. I'm put on hold for 10 - 15 mins each time, but never connected to the moto specialist team.
Then I'm told that the MOTO SPECIALIST TEAM will call me back, but I NEVER GOT A CALL. (I now doubt if they even have a moto specialist team ?? )

When I contacted amazon again to say that I did not receive a call, I'm again put on hold saying that I will be connected to the moto specialist team and the cycle of events continue.

From yesterday evening the mobile doesnt detect the WiFi router at home. I have sent snapshots showing the issue through email to amazon.

When I call the motorola customer service I'm given some options and at the end I'm asked to do a FACTORY DATA RESET of the mobile to see if the issue is resolved.
I have sent the transcript of the chat with motorola customer service also through email to amazon.

The product has a return by date of october 23rd.
I just want to return a product that has issues and get a refund.

I feel amazon is intentionally delaying the process so that I will not be able to return the product by 23rd oct.

Tired of the usual replies that I get from their customer service executives.

I have placed an order for One Plus 2 but the product is not yet delivered.expected delivery date was 21 October 2016 by 8 PM. This Product Reached Hyderabad on 18th October, The Product is Out of Delivery for 2 times in these 4 days and interestingly they delivery attempt has not been made, they actually updating the status as insufficient address . More than 30+ products are delivered to the same address from amazon itself from last 2 Years. I called multiple times to the customer support, all are giving the false statements.
I want my product to be delivered ASAP, at least tomorrow.

Delivery Unit is blindly updating the status, if they are not able to delivered. and the customer support people are acting and giving all the false statements to cover those delivery people.

Losing complete trust on AMAZON. I can know openly say that, i will not trust amazon at all..

I am now complaining that this product is with the contract Amazon delivery person for more than 2 days, Can i know trust the quality of the product .. will he deliver the brand new one .. or he will deliver the tampered one.. As an end user, we cannot open the product and see all parts .. Correct ? Can you people comment on this...

After returning a product Amazon had initiated refund but after 3-5 days the website says that the refund has been processed but I have not received anything in my bank account. Contacting Amazon they said to contact bank customer care SBI, while SBI customer care said to contact Amazon. After chatting with their live chat officials no results came out. The order id is #[protected].

I have placed an order for Xiaomi Redmi note 3 but the product is not yet delivered.expected delivery date was 13 October 2016 but today it's 21 October 2016.we have contacted hundred times but they have given false promises n replies.online payment done.the shipping is also done and the product is shipped in Delhi but not at my home. .they say they have attempted delivery but it was unsuccessful n the delivery time it shows is 3:35 AM.worst service Amazon.not expected from you .pls deliver it as soon as possible.

I placed the order on 5th oct 2016 at 11:59pm for SEIKO watch for 27722.35Rs
through HDFC Credit Card & it was successfully placed & i received confirmation SMS and the email as well . But later on i cancelled the order & the status updated as Cancelled from Customer. Now when i asked for the reversal of the amount i was told by various CRE of Amazon to wait for some time to get it reversed. I was misled by Amazon on times without number pertaining to this issue, later on 19th i was shamelessly asked by amzon to send the screen shot of credit card statement as the payment was not reflecting to them & was told blatantly that there is no such transaction & if i can furnish hard evidence then they can process my refund/reversal.
lastly when i furnished the proof of my statement where on 6th Oct 2016 Amount of 27722.35 debited to AMAZON SELLER
firstly a CRE replied to me invariably to draw me in mirth of nitty-grittys instead of replying pointedly
they asked me to sendthe pic in jpegs instead of pdf
then a CRE named Mohana wrote shockingly to me that the statement which i had provided is of 7th oct 7 later but factually the Credit Card statement is from 15th Sep till 15th Oct 2016
then another CRE pointed to me that there wasn't any transaction held on 5th OCT 2016
then again i pleaded to him & explained that this transaction is reflecting on 6th Oct as it was done late in the night inarguably at 11:59pm which means almost 00:00 HRS on 6th Oct
Amazon first asked me to wait for some time for which i almost waited patiently till 18th Oct then i was asked to give the proofs to get it reversed now they are again saying they havent received the payment so they will not help me further whcich is nothing less than cheating& fraud malpractices

No commitment kept.
Charge for expedite delivery but not delivered I committed timelines
No refund on fat delivery charge since not delivered in time
False commitment 4 times for refund but still not met
False updates on delivery status
User not avaialable..no money kept for COD all false updates..already returned products being chased for return..manager and leadership lead in lying more then call agents..agents are trained to lie..my supervisor and I share same resource he want be able to help you ..to avoid escalation..despite of payment product held for payment not made and showing as COD...
Many more I'm tired of listing..
How pathetic can it get..scam..lies..Misinformation..etc etc..Amazon.in total scam..