Amazon India Complaints & Reviews

I ordered a product on 1st of Oct 2016 with order #[protected].
it was suppose to be delivered on 8th oct. After few days I got an sms saying that my order will be delayed. No issues in that, I can understand. But on 11th Oct evening around 9PM I got message saying "we are unable to deliver your product due to customer not available" where as i was waiting for the product . They didn't even called me once. After that I got another message saying that they will reattempt tomorrow. So I again waited on next day, they called me and I was in meeting. after sometime I called him back at least 20 times but he didn't pick the call. So I called customer care.

I explained full story to their executive, they promised me to deliver the same on next day, we waited one more day and a big surprise to me that when I show the status "it says customer refused delivery".

So I again called customer care and explained not they are saying Apologies but they cant do any thing more as product returned. WOW this was not expected at least from Amazon. Then I asked to give the phone to superior but he said even he cant do anything.

I have spent at least 2 hrs for talking to customer care, 3 days waited for my product being at home. and Amazon still says they cant do anything about it.

Hi,

I wanted to express my pathetic experience with Amazon order ORDER #[protected] placed on Oct 6 2016.

Updates since then : -

1. Since the delivery of order was confirmed before Oct 12 2016 and I was not available to accept delivery, I called customer care and placed a request to deliver products on or after Oct 12th.

2. On Oct 11th, I received sms that the order is on Track

3. I also received a sms saying that the Order will be delivered on or before Oct 15th for 2 items from order.

a. Okayji Tong Da 3Pc Non-Stick Springform Cake Pan, Baking Tray, Round, 3 piece, Black
b. Bulfyss Silicone Spatula And Pastry Brush Set For Cake Mixer, Decorating, Cooking, Baking, Glazing

But still for third Item - The delivery date was Oct 12th
Prestige POTG 19 PCR 1380-Watt Oven Toaster Grill

4. On Oct 12th, I received a sms saying that there a delay in delivery and expect a delay, without any information when the delivery will be made.

5. On Oct 13th I called cust care and asked for the status, but they assured me that the they will ensure to deliver my product by Oct 14th noon and other 2 items by Sat Oct 15th

6. On Oct 14th I have to again call Cust care and received a shoking feedback that - Prestige POTG 19 PCR 1380-Watt Oven Toaster Grill was out for delivery and the full lot got some damage and it went for inspection.

I haven't received any updates from Amazon about this, I had to call them again and again.

7. Also the company website old status is shown and on Oct 14th, it shows a delivery date of Oct 12th - this is PATHETIC.

8. I sincerely wanted to escalate this to senior management and express my displeasure with Amazon service,

Kindly let me know senior management(zonal manager) contact Email ID, Number to speak to them and forward my mail to them.

I will make sure me or my friends/family members not use Amazon for any orders next time and I will try to spread this pathetic experience with as many people as possible.

Amazon India has been marketing Kindle readers. It does not provide Service Support in India.
I have a Kindle Fire model and the battery has packed up. On contacting the authorized distributors such as Reddington and many others listed in their advertisements I find that they are all RESELLERS. There is no service facility in India.

This is a mockery of India and Indians. Amazon is able to ge away with high pressure sales & advertising.

I ordered products on 2 Oct 2016 and after 14 days products not delivered.Costumer care is not responding.
I have called them several times in past 4 days and they have been giving lame excuses why thr products have nit been delivered.
I have already paid for one of the order and I am scared that they may take away my money.
The delivery service has not called me even once to deliver the product.
Wrong status is updated on the website against the order.
No one is calling me to give me update about my order.
Plesse help ASAP before they take away my money.
Order date : 02-Oct-16
Order # :[protected]
Order date : 05-Oct-16
Order # :[protected]

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Hi,

Welcome to Amazon Customer Service.

My name is Yasaswini I'll be glad to help you today.

Before proceeding further, for security reasons, could you confirm the name on your account, your e-mail address, and your billing address?

Sir how...

I have reserved product Moto G4 on 4th Oct 2016 with Order ID:[protected] and I have opt for the Prime delivery. So shows 6th Oct 2016 is my expected delivery date. On 6th morning I got a message says your product is out for delivery. But till now I didn't get my product.

The number you have given in the message not lift my call at all if i am doing from my mobile. If I am doing from any other mobile only once he made a call and said your product is not with me call to customer, he very irresponsible.

When I made call to customer care, those guys says only one thing "Your product is out for delivery we make sure you will get by end of the today" since last 9 days. few of the guys says we can't do any thing do what ever you want to do.

I never expected this kind of experience from the Amazon. No one from the team ready to help to the customer. And also you guys misleading customer.

When I made a call at the morning they said by 1 PM you will get Product. when I made call he said by 3 PM you will get Product, when I made a call at 3PM they said 5 PM, when I made a call 5 PM they said 8 PM. when I made a call 8 PM they said I am sorry sir, we couldn't deliver product, make we will deliver tomorrow. The same thing happen since last 7 days, I am very sorry to I lost trust on Amazon,

Now you customer care guys start lying, says your product is damaged. We will deliver a new product you need to wait 6 more days.

I am requesting you one thing, if your busy or unable to deliver the product on time. Please make sure share to the customer care with correct information. PLEASE DON'T PLAY WITH CUSOTMER TIME.

And finally I am requesting you one thing, share Hyderabad store address, I will personally went to store and collect my product with proof what ever he want to show.

Still now I didn't get my product.

Amazon's delivery boy is very rude..they dont know how to talk with customers. They think that we must stay at home on products delievery date caz they have other work to do...and we havent.

I feel very disappointing to choose amazon for online shopping.

My prepaid order no[protected] was not delivered.false msg generated that delivery could not be done because nobody was there at address to recieve it.i completely deny this and told anazon executives about this and everytime i was assured tht
The courier will be delivered in time and finally they blocked my number and now i cannot contact themon phone or chat.no reply of mails.its just one sided affair since i already paid for it..kindly help

I have placed an order of LG Automatic Washing Machine from Amazon and they delivered through Blue Dart Service. My house is on 1st floor, so the blue dart said they won't carry the item inside the home and they will deliver it in front door which is nothing but main road/street. So I immediately called amazon customer service and they said, blue dart supposed to deliver the item inside the house and they hold me for 10 mins and said, they will deliver it next day as they don't have enough members to carry the item as it is heavy and with in 10 -15 mins, the item status got updated as 'Item Refused by Customer', when I called back to amazon, said it's a mistake for sure they will deliver next day. Next day we got a call from courier saying they are sending back the item, and I again called Amazon CS and they repeated same story as before and never deliver the item till date. So I got frustrated and placed two reviews about amazon service and both reviews were not posted at amazon.in as it's bad about amazon and they are suggesting us to write bad about seller not about amazon which is ridiculous, people buy he items based on impression and amazon not on seller.

On 5th of oct'2016 i have placed an order for moto 4th gen mobile phone through amazon app, it was suppose to be delivered on 13th oct, to my surprise i got an message saying "we are unable to deliver your product due to customer not available" where as i was waiting for the product to be delivered so that the same can be gifted to some one special, with out reaching at my place how the delivery person can mention that customer is not available, when i communicated the same to amazon toll free customer care they said it happens due to heavy orders, after making the payment & waiting for 8-10 days if the product won't delivered & customer care people also showing excuses than what is the use of ordering through amazon, its just waste of money & time as well.

I placed an order on 28.09.2016 for a curtain. It was delivered on 03.10.2016. It was not matched for me and I returned it on 04.10.2016 vide ref tracking #A[protected]. But till date the amount has not been credited in my account. Please help me. My Order no is[protected]. I can't contact anybody of the company authorised person. Please let me know how I get my refund at earliest.

I purchased a product from Amazon online, a Philips viva collection electric induction stove and when i first received the product, it came with no or almost zero packing apart from the manufacturer's box and a cheap third grade 0.2 micron plastic was wrapped around it and the box was utterly in a bad shape and since there was no additional protection for the induction as well, so i guess the plate must have taken quite a jerks and shocks during the transit. After opening the box, i found the ceramic plate not in place and was shifted from it's place. I firstly, initiated for a replacement and then, spoke to the customer care on phone and asked them to double check the product while sending and to definitely make sure for a thorough packaging of the product so it shall remain in a good shape. Also, email was written to them for which they apologised for the bad delivery standard and assured on the coming replacement.
5 days later, i received the product again, and intelligently, what was done is that the exactly same piece(with rectifications and changes in it) and in exactly the same way, with the cardboard box and thin plastic with no protection.
I'm not sure whether i'll be going for amazon again ever for any of its products but firstly, i want the amazon to respond to this complaint and to see what they have to say for it!

I want my shooes as per order dont want refund...

I have purchased some items vide order No.[protected] on dated 01.10.2016. As per tracking record the item is required to be delivered to me on 07.10.2016 but it was not delivered and a false information has been uploaded that Delay Delivery on customer request. Accordingly immediately I contacted amazon, who assured me that I will receive my item on 07.10.2016 by 2000 hrs but it was again not received. Your courier has again mentioned false information on 09.10.2016 that Delay Delivery on customer request which is also wrong information. Again on 10.10.2016 another wrong information has been uploaded by your courier company that Delay Delivery on customer request. Today is 14.10.2016 but still I have not received my items. It is shame and very poor service.

I had placed an order wih amazon on 3rd oct and it was to be delivered on 10th oct, since 10th oct i have been contacting amazon customer service i spoke to sindhu, ankita, mathan, jenima, all of them gave me false assurity of delivering my product and till date my product is not delivered.
I have a complete chat with one of their member... He told me to wait till 8 pn yesterday n gave me gurantee of delivering the product, i was waiting till 8pnm i neither received any call from agent, nor did i get my product.. What is the use of delivering the product after birthday, becoz it was birthday gift for someone.. I want to complaint against these guys for giving false assurities & fooling the people around..

Order ID[protected]
worst delivery service false statement saying delivery could not be made due to unsuccessful delivery attempts when no delivery was made from there side. making customers false statements.
address for delivery
Rohit Gupta
Supersoft Techno Systems, Office No:310, Third Floor, Mahalaxm
Appa balwant chowk
PUNE, MAHARASHTRA 411002
India
American Tourister Hashtag Purple Casual Backpack (Hashtag 03_[protected]

1. ordered “motorola fixed wireless phone“ (order #[protected] on 4th oct, original estimated delivery date was on 7th oct. on 7th it did not delivered so i called[protected] to check the issue, the customer care told me that the package is already arrived in pune and will be delivered by 11th oct, but did not get the delivery on 11th oct. and even on tracking portal there is not update its still showing “expected by 11 oct” where todays date is 13th. yesterday i again called customer care[protected], however it seems that they do not have any control over it.

2. ordered “game labyrinth“ (order #[protected] on 4th oct, estimated delivery date was on 12th oct. on 12th oct i did not get any call from the delivery person neither he visited to deliver the product, beside of this i got the email and sms that “your amazon.in order #[protected] could not be delivered as customer was not available”. without been visiting the delivery location or calling me how you can say the customer is not available?

Please note that i'm daily calling customer care on[protected] to get some update the representative just tell that the products will be delivered within next 24 hours, but now its been 72 hours and i'm still waiting for product to be delivered or for any update on it.

Pls let me know where i’ll get exact info on my orders.

Order No #[protected] has reached destination hub but the agent is delaying to deliver the product. Daily I am contacting the agent and he is assuring the delivery but then by the end of day I am receiving a sms stating we couldn't deliver the product due to customer not available. This is not this time but every time. If this will be the response then I have to think for shopping from Amazon India. The product and packaging are excellent but delivery is not good.

Is this the process if it is for COD ?

AmzAgent: [protected]

Regards,
Amaresh Samal
[protected]

My order #[protected], i have placed ordered on 1st october, 2016 for “oneplus 3 (Soft gold, 64 gb)” but till today i am struggling to get my package,

I am calling to customer care every day since 10th of october but getting the same reply “your package will be get delivered within 12 or 24 or 48 hours ” but no luck,

It is in delhi courier center since 9th of october, they are updating information for tracking “it’s out for delivery” for last three days, i see status as delivery attempted on 12th of october,
But i didn’t get any call, i didn’t get anyone at my doorstep for delivery which i can surely say its false statement only for update purpose,

Yesterday i called to customer care to ensure i should get may package atleast today, following since morning, every call person was saying you will get the package possibly today also or maximum by tomorrow early morning, when i had talk in the evening, i came to know at call package was not out for delivery, again it was false status on the tracking, so it was sure i can’t get the package in yesterday’s date and i was waiting for whole day,

Below is the one chat which i had with one of customer care representative:

Hello dheeraj,

I'm very sorry that your order #[protected] has not been delivered yet.

Unfortunately, because your chat session was idle for more than 5 minutes, i needed to close the chat. I'm really sorry for the inconvenience.

As the package has still not been delivered to you, i've immediately escalated this issue to the courier department and requested them to complete the delivery within the next 24-48 hours on high priority.

However, as the package is in the destination city there are chances the package might get delivered to you by the end of day.

We truly value your patronage with us and look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Moses

I had ordered some products together on 6 october to be delivered at my relatives. Campus sutra round neck tshirt should have been one of them. I kept calling customer care on 13 october and they told me it would be delivered. Now on 14 th morning i checked my mail where they say product delivered on 12 october. Its not there. I have paid through card.
This delivery malfunctioning keepd on happening.
I dont need money i need my product.