Amazon India Complaints & Reviews

Ordered MotoG4Plus 2GB on 2ndOct, estimated deliver date 10thOCt. I have still not received my order despite paying online using a credit card. I have been in contact with the customer care executives on call since 14thOct everyday but they have been making false promises regarding the delivery & asking me to wait for the package and not to cancel my order. on 20thOct they have asked me to finally cancel my order & ask a replacement for the same. Again the expected delivery date is 2nd Nov. This careless & fraudulent attitude of amazon has caused me immense agony & humiliation. There are email correspondences where all they have done is keep on asking me to wait for 24hrs for the package to get delivered.

I ordered a pair of shoes Force 10 (liberty) from Amazon online shopping on 29 September 2016 for Rs. 1199, Order #[protected]. I got at least 3 messages telling that the packet with the luggage has been delivered. The local courier boy with mobile no. [protected] has never delivered the luggage. I called him many times but he did not pick my phone up. Kindly look into this matter and help deliver the packet of shoes. I shall be very thankful to you.

Dear Amazon,

Regarding order no[protected]

The last conversation I had with your Leadership team Mukesh really awful, He said its his company policy that they don't provide their Last names... Anyways
Oct 3rd i purchased a few things on your website...like every other individual your sees your ad Amazon apka apna shopping wagera ...
Got a few deliveries on time felt really good.
Then the blunder starts
1) delivery 08th oct - one pair of sneaker's with different No's one 8 and other 9.
I really felt funny but 2 days to dushera!!! no shoes feels awful, still i let it go, wanted it replaced tried their website but only option was too get refund. So i spoke with their customer service some Debanshu, said sir tom only i will arrange pick up..
Nothing happened..
Then i myself requested for a refund on the website. on the same evening, got MSG someone will pick it up.. no one turned up..
Following day the same thing..On 12th again the same msg.. All these days i was doing a night shift..The slot given to me was between 11-2 ..til one i didn't get any call, so i called on the Number.. the most dreadful person i ever spoke too .
Conversation in Hindi.. hi this is anthony i had a pick up for one product today, reply mein waha se nikal gaya, Me-- tune muje call kiya tha kya, reply ek kaam kar gali gali marke subway ke waha aa, which is a km far.. me- bhai i mein night karke aaya hoon i cant come till der, reply tera ghar chawl mein hai building nahi, aur muje kya karna hai tu night karke aaya hai toh. Me- dont come over hyper disconnected. Then he calls me again and tells me im coming, and he makes me wait till 30 mins but didnt turn up,
I got very pissed it was a disaster, I just realized i should have stay in a building to purchase something from Amazon.
2) 12 OCt- That day i receive my another pair of shoes with wrong color, My mother said son take it you have no choice, i got so pissed i pissed i posted on face book, My friends said, try amazon customer service... I see ad The most customer oriented team..My god
I tried again after experiencing the bad Once, I finally arranged for a pick up and it was K.
3) Had a hoodie a blue Hoodie which i liked the most and i wanted it anyhow, Had to wait for 10days to get it delivered, I was tracking it all these days coz i wanted it the most.
It reached bhwindi on 07th, which is just a hour and half drive from place, but had to wait till 11th to reach local courier, I got a text confirming it will be delivered by this day and is out for delivery and It didn't arrive the next day..
When you buy something and the wait it kills you, didn't arrive the next day either, So i happened to call up the customer service, too long wait so i decided their thing chat service which is much easier, Ganesh a rep i believe said sir i will arrange it for tom for sure.Assurance given... accepted, It didn't arrive the next day.
The next day Sunday the 16th of Oct after my shift early morning at around 7 I spoke to rep again on chat, he said SIr you will surely get it today again Again Assurance...by 3 i spoke to someone again He was very adamant on me receiving it today, Claiming that he has spoken with the local Courier team, I will surely get it by this evening. The person also had the courage to tell me that i will email you the chat script i[censored] don't trust me..
( This all things im not faking it out, if you say your chats and phone calls are recorded for Quality Monitoring Purposes)
Then finally by 06.30pm i spoke again to a guy, who said sir by 8 u will receive it..
Waited didn't arrive by 8, then i said i better call up and speak to someone as chats not helping,
Amazon customer service again, Happened to learn that my product was been misplaced from the local courier, These guys were stretching on the word we rely on our courier and we have received a lot of orders, till now in the conversation i thought that its some local courier and then i happened to learn from Hari R a rep who the girl transferred me to said that its Amazon's own courier team and the delivery was given to same guy, so now things were different all this my entire Sunday these guys (mohammed ziya, ganesh, susmith and so on made me sit at home like a fool and waste my time even with the extended delivery period.)
Hari on the call promised me that he will send in an replacement request, which i accepted coz i wanted that Sweat shirt like anyhow, these were actually available on Amazon website for 300 rupees less than for what i purchased, He said it will reach you at the earliest, I agreed to it and hung up the call.
I was just surfing the amazon page i purchased a book and one more hoodie, with extra money paid for delivery so that it comes to me quicker, coz it was prime delivery which amazon claims so much.. got delivery date by 19th for those too products.
I got a confirmation email for the same hoodie for which Hari requested and was out for delivery
That day i get a msg from Amazon stating that i refused to collect my order that was really strange that i never refused any order, and then i called up again, The girl said she will arrange it for the next day, nothing came the next day.
It was 19th the day the other two items delivery date, so i called and told the specific time and told him that i want it all delivered in the evening she assured to do the same, What happens next it didn't arrive that day either, and then so on to the next day.
Today i get msg for other delivery that it was not delivered due to insufficient address, I wonder how the other three arrived, the Indian post office mails comes to my address, my packages come to my address, telephone bills bank statements, company letters, everything.
I called up and i spoke to rep and said i want to speak to a sup, he said sir please tell me your problem, i had to go through all this every day, with every one after work..
I myself work in a call center i take calls for 9 hours i dont have any interest in talking with someone on the phone, i very well know the pains of taking calls, and then after shift last few days were like overtime for me... I finally told him every thing MR akshay
He told me sir i will connect you to my senior staff, He connects me too MR mukesh, he claims to be from the highest escalation team, who is from the Amazon leadership team, as he says, i loved the word, he said i will look into this, and then he finally said sir arranging delivery for tomorrow and then, I asked him will it be all three Items.
I get a new story that Mr hari R didn't process any replacement and i got a shock again was that email incorrect Whom should i trust, fake customer services, false promises. I wonder if calls are really recorded i asked him. He said sir i cant do anything, we will give u refund and the thing is no more in stock and its been sent back to the dealer,
What should i make of this when i asked him i want to speak with someone higher, he claimed he is the last contact and ( Sir you got one hoodie ryt the black one forget the other one now)
Did he paid for it, the way he said it.
I mean what should i make of this company, he was blunt enough to tell me to put this on social media or anywhere he cares a damn and nothing can be done about this.

Please help

what should i do for the above mentions false and misleading promises and assurance???

Thanks & Regards

Anthony Puvallayil

Despite placing a prepaid order on Amazon and confirming delivery by 12th October 2016. I am yet to receive my order that was placed on 4th October 2016. I have written several emails to Amazon but no-one has bothered to escalate the matter as was told to me during telephone call to Amazon by the Manager Mr. Percy. Mr. Amrish the executive had the audacity to cancel the order and said he couldn't comment on anything when I threatened to cancel my order and I need the refund in my account the next day. He didn't have any updates... Why is he there? I need to put on record the harrowed experience with Amazon... Never will I shop on Amazon.

I had bought a phone on date[protected] but the phone is dumy piece . I have some touch pad issues and i went to gallery they said me that the phone is not maniifacture by MICROMAX this is a dumy piece.

I had purchased
Order: Wednesday 12 October 2016 /[protected]
Items:
Xiaomi Redmi Note 3 (Gold, 32GB)
Issue:
Returns and refunds

I want refund for this.

they and not providing the refund and explaining me any wrong thing and even they don't talk properly with customers.

I will also approach consumer forum for the following complain..

Hello, I had bought one Wonderchef Granite Cookware Set, 3-Pieces + (Free Dosa Tawa 26cm) from amazon.in. After I received the item I found it in damaged condition. So I requested amazon.in for return and refund on 9th October, 2016. Again, on the very next day (i.e., on 10th October) I even had a conversation with amazon.in on phone and requested to pick up the item as soon as possible but no action was taken. Again, I had a chat on 12th October still no action was taken. Including this, I even had chat with them twice and mailed them once but still no one came to pick up the item and initiate return and refund. Now, when the last date of returning is over how am I going to have return of money because it is a case of cheating if you take money for a damaged product.

So, I request for compensation and relieve and also, a strict action against them for this.

I purchased a logitech mouse (Order no.[protected]. After receiving it, i requested for return on 09.10.16 & amazon promise me to collect it within 48 hrs but same was not collected. I again requested two times but it is not done till yet from my premises.
A company like amazon not fulfilling his promises is very strange.
It is requested that kindly look in to the matter & resolve it as soon as possible.

Order no.[protected]
Item : logitech m235 wireless mouse

I placed an order for LG NP7550 blue tooth speaker on 5th october vide order no [protected]-0344365 but till date amazon has not delvered nor informed.Amazon has failed in its committment. Kindly arrange to honour the order and deliver the same immediately to regain the CONFIDENCE AND CREDIBLITY OF AMAZON

Hi.. I had purchased one plus 2, 64 GB with 4 GB RAM mobile from amazon, but what amazon delivered was 16 GB with 3 GB variant.When i contacted customer care regarding the replacement of my mobile, they delied to replace the same. This is fraud on part of company. They are looting public money.

My Order No :[protected] has been cancelled automatically by website. order confirmation image attached bellow

Hello sir/mam,

I have online purchased a mobile phone from amazon, and the details of the mobile phone are :

Phone : lenovo vibe k4 note (black, 16gb)
Cost : rs.9, 999
Purchasing date : 04/oct/2016
Order id :[protected]
Purchasing website : www.amazon.in

At the time of purchase amazon was giving an offer of "15% cahsback", if payment is done by "hdfc credit/debit" card. according to amazon offer cashback should be credited in my account maximum upto "06/oct/2016" till yet my cashback haven't credited in my account.

I have complained on amazon site, but they replied me that they will credit my cashback within the duration of 90 days. now they have refused their commitment and unnecessarily delaying my payment.

So if possible then please resolve my problem.

Thanks & regards
Pankaj varma

Ref : amazon id : [protected]@yahoo.com, (kamini merchant,
Urat, gujarat)
Amazon order id :[protected]
Product : lg t72cmg22p fully automatic top-loading washing
Machine (6.2 kg, marine blue / cool grey)
Purchase date : 01/10/2016.

I have ordered a fully automatic washing machine of lg (model no : t72cmg22p, 6.2 kg) on amazon during their diwali block bluster sale on dt 01/10/2016 at 10, 990 through amazon mobile app, with my hdfc bank debit card with their promotional offer of 15% cashback. so, i am entitle to receive cashback of rs.1648.50 (@15%) and my effective price will be rs. 9341.50. after cashback.

I received this washing machine on dt.15/10/2016. on opening of the outer box, i found that machine have 2-3 dents on one side. i have opened this box before their courier guy and he also saw that damage. i have also mentioned this damage in their acknowledgement slip.

I have immediately lodged a complaint regarding this damaged piece receipt to amazon customer care through phone. and their cc executive have assured me to give a replacement in lieu of this damaged piece, after the reverse pick up will be done. and they scheduled a reverse pick up through blue dart on dt.17/10/2016.

On dt 17/10/2016, no reverse pickup was done by bluedart, so i called amazon cc again on 18/10/2016. but, i was surprised to hear that they have cancelled my replacement and they have told me for refund after reverse pick up.

Firstly, (upto dt. 18/10/2016) their all cc executives have assured me to give replacement, after dt.18/10/2016 they are refusing my replacement and told me to take refund.

Now, the price of this product is app rs.15000 (appx) and my effective buy price was around rs. 9345 (difference is rs.5655)

O, i would like to help me for my loss worth rs. 5655.

I have also offered them to give me 5500 gv so that i may place a fresh order after having refund of that damaged piece. but, they have refused to do so.

O, please help me out in the matter and guide me how to file a case against amazon in local consumer forum.

Hoping for your prompt and positive action to help me out to fight against this online giants.

Thanks,

Ward regards,
Kamini mercahnt
+[protected],[protected].
[protected]@yahoo.com

I had booked 2 gift vouchers for 2 frnds on their birthday on 20.09... As their site mentioned delivery in 30 mins... I ordered.

Now even after one month and amazon promising me to refund my value, neither refunded me nor they gave to my frnds (Now i dont want it to go to my frnd as their birthday is over after one month).

Their executives only say, it will be done in 24 hrs but till date nothing has happened.

It is real pain and saddening and torturing from such a big company

I have ordered a slimming belt of 3xl sixe described as 44 inch in amazon website but the item delivered was 34 inch, so i have returned it by attaching returning labl and all, till now i did't get any response and refund amount.
Order date:28-sept 2016, order no:[protected]
Total amount 268rs pls refund my amount, i have sent back in dtdc courier, by following all return terms and conditions

I bought MI power bank from amazon.com. I was not a genuine product. I is counterfeit. My product was not taken back nor it was change. How do i proceed further to claim my money.

The below is the listing from the website

10400 mAh PowerBank for Mi, Apple, Samsung, Lenovo, Sony and All other Smartphones.
Original Product : Manufacturer Warranty
Allows Pass Through charging
10400 mAh Capacity | 100% Original PowerBank
Power Bank for Mobile, Smartphone, iPhone, iPad, Tablet etc.

I Place shoes order on amazon ( Order#[protected] without delivery they cancelled order and mention remark " in because it was refused at delivery address or the order was cancelled"and amazon person is not come my delivery address for delivery.

now they cancelled order and asking for place new order but same products is not available and service center person saying that i will give Rs.100.00 discount coupon
I need order shoes only without changing order and price

I have purchased unikid girls' 1-10 years pant and the details are as under:
Unikid girls' 7-8 years pant (Pink)
Sold by: unikid kids clothing
959.00
The product received on 12th oct 16 and since it is bigger size i returned the products and return delivery taken on 13th oct 2016 morning. The tracking id is[protected].

Till date i have not received any refund. Kindly look into the matter and get my refund.

My moto g turbo device is heating up lot.. So i would like to return it and want to buy another mobile phone from amazon... But i m not getting any help from representative. M calling them from last 5-6 days.. But i didn't get single help from them... I hope i will get help about in these regards soon. Customer representative is not providing any help...
I m having lot heating issue for moto g turbo. Charger is not proper and it doesn't charge my mobile but still they don't provide replacement for the mobile.. And also front camera is not working properly.
I can't talk from phone because it's get heat up so fast... Customer representative are saying that all test are positive but my mobile is having a lot problem... So i want to return it back to amazon..

I purchased a diesel end of season watch on 09 oct 16. The product delivered was defective and o ordered for replacement on 15 oct 16. Schedule pick up was on 16 oct 16 but till date no pick up has been done. Amazon everyday assure me for pick up. Amazon transportation services courier boy told me he has not got any order from amazon for picking up of courier. Please look into the matter.