Amazon India Complaints & Reviews

This is in regards to amazon prepaid order no.[protected] for himalaya herbals babycare gift pack, which was placed on 3rd october 2016 through amazon prime.

The product was suppose to get delivered on 13/10/2016 with the amazon agent contact no. [protected].

At 2:28pm on 13/10/2016 i received a sms from amazon that the product got delivered. On calling the agent there was no response. The multiple calls went unanswered.

On calling amazon customer care they didn't provide any solution and said that i have to wait for another 3 business days for them to look into the matter.

When i called them again today first their agents refused to provide any support and said that cannot transfer to supervisor making the conversation difficult. On calling them for more than times they transferred the call to supervisor and no solution was given.

Since its a prepaid order how can someone update the order status as delivered directly to customer when actually it wasn't. Its a total case of fraud. I am suffering as my money i with them and have not received the product.

Amazon should not play with customers money and trust and strict action should be taken for such unethical and irresponsible behavior of amazon

As i ordered favoroski ethnix red plain kurta pajama on 03/10/16 vide order id:[protected] & payment made from debit card. As i ordered the product for puja. The material not delivered on time so i returned the product on 07/10/16 vide amazon return id: xhug60582rma but till date debited amount not credited in my account.

Returned ordered made 7 days back not single action taken by amazon.
Never expected such thing from big brand like amazon

Order Details Invoice ORDER #[protected]
Tracking no[protected]

Lenovo PA[protected] mAh Powerbank (White)
Sold by: Cloudtail India Private Limited
899.00
ORDER DETAIL

Ordered on 3 October 2016 Order#[protected]
Order Summary
Item(s) Subtotal: 899.00
Shipping: 40.00
Total: 939.00
Promotion Applied: - 40.00
Grand Total: 899.00
I Have ordered this product on amazon and because of negligence of delivery service named delhivery service from last 4 days i was waiting for the order and daily contacted amazon support team as well as delhivery courier team and registered my complaint about delivery issue daily 2 times and they are saying that the item will be delivered within 24 hrs but the order will not reach its destination.on 13-10-16 when i checked the delivery status, it shows that the item is not delivered due to some reasons and it will be returned back to seller.after that again i contact to amazon support team about the issue they are saying that we could not help you in this matter even after talking with its superior (lead) he is also saying that we couldn, t help you in this matter...i was asking them a simple question that because of negligence of courier service why the customer has to suffer ? and they dnt have any answer & saying that we are sorry.i want a sound solution to my issue and requested amazon authority to resolve my issue and deliver the same item at same price .
rajat
[protected]

Date of transaction:15th sept 2016
Complain against:amazon india
Order id:
Complainant name:md akhlaqur rahman
Total amount:13999x2times=27998
Issue:
On 15th sept 2016 morning i booked order for mobile phone moto 4g 4th generation paid through citi bank credit card, amazon reported that transaction has been declined from citi bank side then i tried again for payment with same credit card but same issue of transaction decline has been communicated to me by amazon.
Later amazon requested me to choose cash on delivery (Cod) option for that order which i did and it was finally successful and consenquently amazon promised with me that within 3-5 business days if my amount debited will be returned back to my credit card account but till 8th business day was over, my payment had been put on hold.
My due date for that order for delivery was 19th sept, which was later extended to 24th sept which was communicated to me 19th sept itself thats why i cancelled that order on 19th sept
My concern:
1. If my order was on cod basis why it took so many days for refund to get credited back to my account.
2. If my order is on cod why amazon waited for order to return to their warehouse, if i wouldn't have cancelled that order i would have been tortured for another few days. It was my wise decision to cancel that order.
3. Citi bank paid to amazon twice but why amazon refused and told me that payment has been declined from bank.
4. Why amazon didnt refund that amount on 15th sept itself.

However i received the total amount into my credit card on 27th sept 2016 after almost on 13th day, but during these period (15th to 27th sept) i have to write so many mails to amazon in response to that got reply with fake and wrong informations. I was mentally tortured by by this whole episode in this my family also tensionised alot.
I feel extremely harassed and tortured.
I demand strong action and proper compensation from amazon for this wrong intention and fraud attitude.

The product should have been delivered by 12. Oct.2016, there was no one at home, couldn't collect the package, but as per the website statement. It should have been delivered by 13th but there was no calls no msgs no updations in website.
I had called customer care 3 times and they are least bothered about the complaint.

Below shows what they have replied after forcing them to mail me regarding this issue.

Amazon
Your account amazon.in
Message from customer service
Hello sir,

As per our telephonic conversation i have contacted to the courier team for deliver the product today itself on given address because customer is not having mobile right now kindly deliver the product as soon as possible
I am trying my level best i am giving my all effort to deliver the product on today itself but when an order is not deliver you on today kindly wait till 15 oct our team will look into this matter and try to deliver you the product
And i am really apologies for the inconvenience cause

Please use the survey below to tell us about your experience today.

Warmest regards,
Rohit k

No status of the order placed on 2 oct. disgusting service...Still dont know.. Where is the package... Order[protected]

Hello,

I placed an above mentioned order on 2nd october, 2016. However, i haven’t received the item. My story starts here. The original delivery date was on 6th oct, 2016, i contacted the delivery person with the phone no i received he said that the item will be delivered by the end of the day and i was waiting for the item the whole day and also later that night i received an notification in the app that attempt to delivery was failed. Immediately i contacted the customer support and reported it the rep filed the complaint and assured that the item will be delivered by the end of 7th oct, below is the screen shot:

The next day a person came to pick up the tv that at 7.30pm unfortunately i was not at my home and my wife and son were alone. The tv i offered for exchange is an old crt tv that was around 8-9 years old, my wife called me and informedthat a person has came to pick up the tv i talked to the person and said as per the terms i read while ordering the tv it should be picked up only at the time of delivering he didn’t agree for that and was asking for the original box of the old tv. I clearly informed him that i don’t have the box and advised him to take the tv after the conversation he refused to pick up the tv. Again i called the customer service and talked to two are more peoples as the call was dropping often and informed them regarding the above situation, they promised me that they will escalate this issue to the appropriate department and the tv will be delivered by the end of tomorrow. Below is the screenshot of that:

Below is the 2nd screenshot of 7th oct:

After speaking with customer service people who were very polite and assured me that i will receive the item as soon as possible i believed that i will receive it at the earliest, however on 8th and i waited the whole day and spoke to the customer service rep continuously. And they assured i will received the item at the earliest.

On the same day i spoke again to the rep who provided an horrible support after getting frustrated i updated the status on facebook regarding the worst experience on order.

The next day on 10th oct, morning a gentleman from social media team named shakeeb called me and apologize and promised me that the item will be delivered within 24-48 hours and offered me a gc of rs.300 as a compensation for the inconvenience occurred which was supposed to be delivered at by the end of 12th oct.

Here, i’m still writing this to you because i haven’t received the item yet. When i asked for the representative to cancel the order and refund the money he said it will take more than 10 days for the money to appear in my account as the item has to be received by the shipper after that he needs to acknowledge only after that the refund will start processing, from there it will take 5-7 business days for the money to appear in my account.

Now i’m receiving the below mail:

This representative he again wants to start from the beginning, i don’t want all this things to start over from the beginning. So kindly refund my hard earned money, as we saved it very hardly for the past one year to buy a tv. I’m also a customer service representative for one of a leading ecommerce site in usa.in my experience i have never seen a customer like me. Before ordering this tv i also ordered a speaker that was my first order at amazon.in the truth is no one attempted to delivery me but the status appeared as delivery attempt failure.

One 4th i ordered a ifb washing machine on one of your competitor website the item arrived as promised i’m informing you this because my address is not an undeliverable address or a rural address.

I do not have any other words to you, please refund my money i will buy a tv from the local shop here. I’m really tired of all this stuff please refund my money.

Sad customer
Mohamed faisal

I have ordered moto g4 plus on 2nd oct. From amazon. I had been assured to get the product on or before 13th oct. But till date i have not received the product.
I called customer care 3 times, every time i was promised to get the product tomorrow by 8 pm. I needed the product badly as a gift for my mom's birthday, but till now only false promises from amazon i have received, and what really frustrating was they are asking me to cancel the order and get the refund, this is not the way to provide the service. Wait for unlimited time or get refund : solution given by amazon. They do not value customer's time/efforts

Details : i had ordered a mobile phone (moto g plus, 4th gen - white, 32 gb) from amazon.com with order no#[protected] on 3rd october. it was supposed to be delivered between 7-10th october. but even after contacting customer care several times over the period of last 3 days its not yet delivered. every time i talk to customer care they promise me that they have accelerated the issue to higher level and contacted courier service to deliver the product soon but nothing happened till now. on tracking the website says the package has reached delhi 3 days ago but since then no update and customer care people have no idea where is the package and when it will be delivered. and this being an exchange order i'm facing too much trouble as i have to leave my existing phone behind at home in delhi everyday as amazon does not delivers in noida where i work.

Amazon india sale sucks big time...
I had ordered a samsung on5 pro mobile for my dad on 3rd oct 2016 for which the expected delivery date was given as 10th oct 2016. The product had arrived at mumbai courier centre on 8th oct however it never moved from there till date. I have been constantly quering the customer support folks since 10th oct but they kept asking me to wait for the next day but their next day never arrived. Finally today on 13th oct they replied that their courier department has lost the product and would take indefinite period to deliver thus, i asked them to cancel my order and they replied saying they have initiated the cancellation however the money will only be refunded after the product reaches them. Which means i never get my money back if its stolen or not dispatched at all from their end. I now believe that its the best trick for amazon india to get customers money use it and may or may not return it back.
My suggestion to amazon india is to refund my money asap if you do not want further defamation and loose customers.

I HAVE ORDERED sennheiser cx 180 street ii FROM AMAZON DELIVERY DATE. But there is a delay of 3 day i call to customers care but my problem is solved by them they are delaying too much

I had placed an order on amazon for 2 soaps Order #[protected] on 10th October and I got a message today 13th October that the order will be delivered by agent having mobile number [protected]. When I contacted him in the morning to know what time he would do the delivery he said after 4 p.m and before I could ask him anything else he hung up. Later he called me up at 6:09 p.m and I was attending my evening prayer. Though I had told Amazon previously not to attempt delivery during prayer times but looks like it fell on deaf ears. Anyway after finishing my prayer I called him back and he asked for my address and I explained him the landmarks near my house for him to easily find the address instead he told me to come and collect at the landmark I said you have to deliver it at my house I am not going to come and collect it and he said why are you talking rudely to me. I said firstly you attempted delivery during prayer time and you are calling continuously couldn't you have given a call after 5-10 minutes by that time I could have finished my prayer and I said speaking of rudeness in the morning when I called you spoke so rudely. He said he was stuck in traffic and he was taking his mother somewhere, I said that is ok but could you have not called back after you were free and then his rudeness started he said that he thought it was a office call and he picked it up otherwise if he knew it was my call he would not have answered I told him if he could not take calls due to emergency he should assign someone else and not speak in a rude manner then he said ok next time for you I will park the vehicle on the road and take your call. What I want to know from Amazon is that if the guy is working he should not let his personal life affect his professional life and if at all he cannot carry out his job properly he should not work and spoil the name of Amazon and spoil the mood of a customer. I really would like to know from Amazon what action was taken as you can get my mobile number from my order number which I gave you. I want to know what action was taken in regards to this issue and whether Amazon really cares for its customers to be have a happy shopping experience or have a bad one.

I placed the order on 4th oct'16 during the sale of a one plus 3 mobile phone, they committed a delivery date of 13th oct'16 which according to me was already too much but because of rush. To my surprise this early morning at 02:00 am they updated status as "customer rescheduled the delivery" which i never did. Now they are asking me to wait till tomorrow and package is still lying at bangalore facility.
Order #[protected]

Sir,

I m devarasan from alandur, chennai behind of s-1 mount police quarters... My wife name is renukka shree as a sub-inspector of police was booking english book before two days. On 13.10.2016 at 17.19 at our amazon company delivery one man was contact through cell phone [protected] with me and he was said that without respect, vulgar words also i am working in chennai police... Pls necessary action taken against delivery boy. But not action i m lodged against the delivery boy... Also i m attached speaking recording audio...

With regards...
E. Devarasan,

I have been speaking to customer service and escalation team regarding my phone not delivered as guaranteed. Instead of providing me with the solution they just ask to wait for another 24-48 hours and end chat without even giving the solution.
Why is it so difficult to contact your own department for tracking and delivering!!
I have never experienced such a pathetic service from any other company. I normally keep on buying products online but this was horrible experience!!

Dissatisfaction and Trouble – Mobile shopping from Amazon.
Amazon Great Indian Festival (1st – 5th Oct’16) proved to be a real nightmare. Notable features of Motorola G4 plus (Order No: #[protected] inspired me to purchase it but was distressed when it stopped working on the very 2nd day. Replacement was guaranteed within10 days of purchase but in vain as they are not ready to replace or refund the money and is stating various excuses for the same.

This is with regards to the order #[protected] dated 2nd oct 16 for product r for rabbit cuddle snuggle comfortable baby carrier sold by seller the baby world.

As the commitment was for the product delivery on 10th oct 16 but still i am awaiting for the deliveries. From past 4 days i continues calling to customer care of amazon but again the same feedback given by them saying product will be delivered to my address in next 24-48 hours which is the same onward 10th oct 16. Today also amazon team & their supervisor told the same thing for 24-48 hours. Such type of ignorance & poor service can be expected by amazon & team. Hence i am filling the case to consumer claim by my advocate & amazon will receive the show cause notice soon.

Order #[protected]
Tcl 139.7 cm (55 inches) l55p1us 4k ultra hd smart led tv (black)
Courier: amazon transportation services, tracking #:[protected]

I got a message on 10th october 2016 that my item has arrived early and will be delivered end of day. i contacted customer care and did not get any positive time frame. i got a call from the delivery guy at 10 pm that it is too late and cannot be delivered that day, and will be delivered in the morning on 11th. however on the portal it was mentioned "delivery attempted". there was no update on 11th or 12th. on 12th i started to contact customer care (chat) from 1 pm. i chatted with 3 executives, all of them promised that the delivery will be done immediately as they have escalated the issue, however on the portal it is updated as "the customer requested the appointment to be rescheduled". the customer care people were very rude and never gave any complete answers. their final line was that they could not give any information of this. today on the 13th i still did not get the product and upon contacting the customer care chat and phone, they do not give any answers and rudely cut my call and chat. there is no idea where this product is or if it will ever be delivered to me. and this is not the first time that amazon is doing this. amazon courier is the worst i have come across, no direct number to cal, no escalations, no information.

I bought the printer, in accordance with the feature of wireless printing. However, when i contacted hp for installation, it says that the feature not available. (It specifically mentioned that 128fn stands for network and 128fw is the one who has wireless printing feature)

When i contacted amazon, their response was rude all the time as i think they want to finish the call on earliest. (Two times i heard them say, call is 15 minutes i have to cut it now). They said that i need to get that in written from hp and then only they'll believe. They won't do any due-diligence on product as listed and its customer's job to do so.

When i told them that, the hp customer care's response to check their website for product info and they can't give anything in return and if i call technician, it'll cost me 1000 rs for visit + there in no way they'll give u in return that the feature is not available, they told me as per the terms and condition, amazon does not hold any responsibility for product. Only a written clarification from the original manufacturer would qualify for any action. They agree that product does not have feature but they can't do anything about it.

So, what do i do? I can't get anything written from hp stating that feature is not available. Amazon surprising does not take any responsibility unless i get the hp to write about my printer. Customer care executives are rude and wants to finish the call on earliest, e-mail response is standard.

Am i stuck with wrong product? Is this how amazon does business? If it does, that they have a big problem ahead. I would like to get the resolution to my issue on earliest. Thanks

Regards,
Harish jain

I purchased Centy Toys Popular Tractor Series online from Amazon.in online but when i receive the items its so small in size and they overcharged for shipping also. I registred my complaint and they agrees to take back item and registered my return back complaint but no one come to collect the parcel and now they are not responding.