Amazon India Complaints & Reviews

Dear team I am your old customer applied for whey gold standard proton yesterday and got the mail confirmation that I will get the delivery today guarantee paid 100 extra
Without delivery attempt got mail that customer is out so goods return
Call centre after taking 20 mins asked me to. Wait for another 24 hrs
I will really take this to all social media n media as possible if I not got the delivery today

Regards
Ankur pagariya
[protected]

I have ordered washing machine on 2nd Oct 2016. Which was supposed to deliver on 6th. But it got rescheduled on 8th and again on 8 evening it got rescheduled on 10. When i saw tracking records i found that it was saying Customer requested delay. lol! What a foolish scheme. On 10th i complain regarding this false and fake tracking records. Then after record stopped updating but even on 12th i didn't got delivery.
I am calling customer care from 7th. Whenever i call or mail Amazon team they says it is out for delivery and today you will be getting your product.

I had ordered a Coolpad Mobile Cover. As per tracking & sms received from Amazon, its delivered directly to security. However we come to know its incorrect, we have other things getting delivered properly except this particular item.

Its a false message. I have a doubt that the delivery boy has never come here.
Why is the guy not calling my number before delivery ?
Who has given authority to delivery guy to leave the item with the security ?

This is completely incorrect & cheating by Amazon company.

I had a exact case 4 months back & I never get back my money or the replacement product.

I am totally frustrated with AMAZON and feel very helpless with this company. Just because our laws are not so strong for these kind of company, these people can cheat our hard earn money.. :(

Would appreciate if anyone can help in this regard. My number is [protected].

I have ordered 1+3 mobile on 5th october 2016 which is costs around 27999 with a guaranteed delivery on 7th October 2016, due to Amazon agent fault he mentioned like additional address details required, on the same day i got another package from same amazon then why cant the other agents cant delivery the items when the address is clear, it is almost 4 days, till now i didn't receive my product, when am calling to the customer service they are answering like wait for 24 to 48 hours, now the 24 to 48 hours also gone and still i didn't receive the product, almost 14 times i have called and mailed about the concern at last they are asking me cancel the order, these many days am waited and money also stucked and they are telling to cancel the order, here if we order through card payment means it will take other 4 to 5 business days to return, again i have to wait for return then why should i cancel. Amzon is holding money with out delivering the product. on time ans saying to wait wait wait.

I asked my caller to tell me the delivery today. He asked me to wait till 8pm in the office and if its undelivered then it will be delivered tomorrow.

I told him that since it is my office address can it be done little early. then he asked me to wait till 8pm and also told me that if it is undelivered then it will be done by tomorrow which means that i am stupid to wait till 8pm in the office without any commitments from Amazon delivery. I asked to provide me the contact number of the near by delivery boy/ amazon location on which refused to tell.
Then i also requested to tell me his full name to register the complaint against him o[censored]nsatisfactory answer on which he again refused.
I asked him to make to talk his senior the also he told me stories.

Honestly i didnot expected this type of (rude & pathetic) customer service from amazon.
I am switching to Flip-kart from now onward.

Very bad service by amazon.

Rohit McCurtis
[protected]

Firstly, please stay away from amazon india.

With reference to my order id:[protected].

I have order a xiaomi redmi note 3 mobile on 03-oct-2016 which was expected to be delivered by 10-oct-2016. After numerous call and chat with their csa's, till date this has not been delivered.

Every time you have a conversation with them they have a static answer to all your grievance that we are sorry to hear about your problem and will surely find a resolutionin next 24 hours.

I was made to wait till 10pm in my office as the shipping address given was of my office.

Now nobody in amazon knows about my shipment and they seems to be least bothered to even call back customer and update them about the status.

This is high time. They cannot take us for granted if they are professional with other part of the world, we indian's also expected them to treat us as well with same ethics and professionalism.

I had ordered a xiomi redmi note mobile, the order#[protected]
The mobile was delivered dated 10th october 2016

The supplier of the above mobile is e mobiles

I have received a defective and used product. Front camera is not working properly and also an used product with some scratches on the screen has been supplied.

I want to return the product immediately and want a refund but no much assistance has been provided from amazon regarding the same.

The chat with amazon assistant has been attached as below
Chat
End chatsound
Me:order no[protected] received defective product i want to return it
You are now connected to raviekumar from amazon.in
Raviekumar :hello mallappa.
I'm sorry for in convenience caused regards.
I'll surely help with this.
Me:amazon 3 easy steps is not working instead i am being asked to continue shoping with the same amount
Raviekumar :may i please place your chat on hold for few minutes while i look into this?
Me:sure
Raviekumar :thanks for being on hold.
I've requested the xiaomi team they will contact you on 1-4 pm.
They will provide you the refund and replace for your concern.
I hope that you are still connected.
Me:ok thank u
Raviekumar :you're most welcome mallappa.
Is there anything else i may assist you with today?
Me:no thaanks once again

I ordered an HP 15-BE002TX 15.6-inch Laptop (Core i5 6th Gen/8GB/1TB/Windows 10 Home/2GB Graphics), Turbo Silver LAPTOP on the 3rd October from AMAZON.IN, paying extra for a delivery that could be done the next day (4th Oct) as I required it urgently. The next day I got a message from Amazon that my product was out for delivery, however the ph.no. of the delivery boy was always switched off and he never contacted us. At 9.30 pm on 4th Oct I received a message saying that delivery could not be made because of address could not be located (which was very lame because my address is very easily locatable and if there was a difficulty he should have contacted me). When I called the customer service that night they said my delivery would be made the next day before 10 am. The next day (5th Oct) I again get a message around 1.30 pm, that delivery could not be made because no one was available and I never got a call from the delivery boy. After that I made innumerable calls and wrote feedbacks to customer care AMAZON, but they were least helpful, hardly cooperative and infact sometimes even rude in their use of language. They kept saying two more days, and I have waited till 12th Oct and still there's no intimation or message about where my product is and never responded to my emails. On the complaints forum I see many people have written down against AMAZON lapses on delivery during these past two weeks which was also their sale period. It is ghastly exploitation of consumer's money and taking undue advantage of this virtual medium, so that no one can hold them by collar. Everytime I am made to speak to different people on customer care, who make false promises and false apologies but never guarantee or confirm the delivery of my product in any way.

Amazon
Your Orders | Your Account | Amazon.in
Shipping Confirmation
Order #[protected]
Hello Gurpreet Kaur,
We thought you'd like to know that we've dispatched your item(s). Your order is on the way. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.in.

Arriving:
Tuesday, October 4

Track your package
Print invoice Your package was sent to:
Gurpreet Kaur
A-50 Mahendru Enclave, Lane no 1,
Near Gujranwala Town, G.T.Karnal Road.
NORTH WEST DELHI, DELHI 110009
India
Your package is being shipped by Amazon Transportation Services and the tracking number is[protected]. Please note that a signature may be required for the delivery of the package.
Shipment Details
HP 15-BE002TX 15.6-inch Laptop (Core i5 6th Gen/8GB/1TB/Windows 10 Home/2GB Graphics), Turbo Silver
Sold by Cloudtail India Private Limited Rs.46, 990.00

Item Subtotal: Rs.46, 990.00
Shipping & Handling: Rs.100.00
Shipment Total: Rs.47, 090.00
Paid by Mastercard: Rs.36, 090.00
Track your order with the Amazon App.
Returns are easy. Visit our Returns Centre.
If you need further assistance with your order, please visit Customer Service.

We hope to see you again soon!
Amazon.in

I have booked lg tv ref order no. Mentioned on 3rd oct'16.
But neither received the goods and nor received any positive response from your courier partner till date.

I have already informed to your courier partner via telephonic discussion but not any satisfactory answer received from his side.

Please arrange to inform me what's status of delivery of goods.

Regards

Bhupender kumar nagar
Mob. [protected]

I ordered this product on 18 may 2016 (price rs.799) from amazon.in.
The product worked ok for a month and then suddenly one day it got malfunctioned, the one channel of headphone stopped working. now only single side produces sound.

The product was under warrenty so i contacted the customer care executive (cce), and told the whole story, but they told me that the item was sold by a third party so we can not provide you any help. i requested them to give me the contact number of the seller, but again they told me that they do not keep contact number. i told them that the product is still in warrenty, but all went vein. the cce asked me to go to the amazon.in and send a mail to the seller. i also did that, but no response from their side. after a few days, i mailed again, again no response.. each time i sent e-mail, i got a notification that our team will contact you. but no one did. i feel cheated by the company. they are looters. the product is still under warranty.
I want either the amazon.in should return my money or change the product and give a fresh one.
The details related to this transaction is as-

Date of order: 18/5/2016
Payment method: visa
Order number:[protected]
Invoice number: ka-blr[protected]

Hi

I have placed order for moto g4 plus gen4 and following are order information:
3-oct-16
Order #
[protected]

This suppose to deliver on 10th oct 2016 but when we track the order then we got shocked and it says delivery was attempted. But fact is delivery was not attempted and neither we have received any call from delivery agent.

I was so upset with amazon services, i contacted amazon customer services to find location of my order but they are also not aware.

Please help me to get this issue resolved.

My details:
Name:mr. Arjun vyavahare
Mobile:[protected]
Location: pune, maharashtra

Waiting for your positive reply.

Regards,
Arjun

My Acount Name :- Prasad

ORDER #[protected]

ORDER #[protected]

Delivery Guy without attempting to deliver or contacting me updated the status the he attempted trice, and this is not just the 1 case it is done for all the product which i had ordered. for two of the product i myself went to the courier dispatch and collected the product.

This is a kind of service provided by Amazon! pay the delivery charge and collect the product by self.

contacted customer care that is useless effort, they don't provide you with any escalations nor solve your problem they are there just to listen and fool you that they would call you back with the solution.

I have recorded all the phone conversation had between all the customer service agent, floor supervisor and floor manager, the best reply i received was sorry you won't receive the product do order it again.

Dear sir,

My order number
[protected] cancelled by Amazon representative without my concern and miss communicate over phone that you will get deliver on same dispatch date and also told he sent mail to concern department for cancellation of my order return.

So kindly check telephonic conversation from your end of your representative did on 11 /10/2016,

Please give me proper resolution for this, really I have very frustrated from your service.

My mobile number [protected]
Email id [protected]@gmail.com

I m disappointed due to late delivery... I ordered moto g4 + from amzon on 1st oct 2016 and i have recived msg at 10th oct... Ready for gettibg delivery... But stillllllll i havent see any delivery boy with my package... No responce from amazon...

From today... I lll never do shopping on amazon

Ghatiya service

Sir,
I have ordered a mobile in amazon.in on[protected]. Before making payment it showed that delivery will be with in 2-4 working days. But after payment it showed that delivery date 12-10-16. On 6-10-16 i made a call to amazon coustmercare, i requested for the fast delivery on 10-10-16. Again i got confirmed by them on 7-10-16. They told me that i will get my product on 10-10-16. After the conformation i booked train ticket kakinada. On 10-10-16 i called 3 times. They told me that i will get the by evening 6:00 clock. But they havent delivered on 10 again same situation on 11-10-16, 12-10-16. I cancelled ticket and stayed in hotel for 4 days in mumbai. I spent 3000 rupees by their mistake. How can i get compensation and put a complaint on them. Thankyou

Sir i have buyed a Tv in the offer which u were giving on credit card and debit card i have shop from my HDFC card but i didnt received any cashback of RS 1500 which i should get. I want it as the offer was pls look into the matter.
While shopping it was showing that would get bnefit of rs 1500 on more trancation of rs 6000 and i buyed a tv so i should get it. so pls see or it.
Ph No [protected]

Dear Sir,

I ordered for a Lenovo G50-80 80E502Q8IH 15.6-inch Laptop (Core i3-5005U/4GB/1TB/DOS/Integrated Graphics), Black, 6 battery cells on 3rd October 2016 with Order #[protected] amounting Rs.25527(after discount).

The delivery guy provided me the laptop on 7th October 2016. i was surprised to see a product with 4 battery cells. During the sale the price of that product was around Rs 23000 (after discount). Immediately i contact with customer care for replacement. She assured me that the replacement will be done next day b/n 3PM to 5 PM. The next day customer car asked to share the photograph. i provide them as they requested. on 12 october i communicate again customer care for replacement but she refused for the replacement as they don't have the product as ordered.

Since the product is not available, i asked them for the refund the amount difference of the products. i will retain the product. but she refused stating that the product was purchased during sale and refund can't be done. I told that the product i received was cheaper during the sale. Then why should i bear the cost.

Since Amazon is no doubt a world class best online retailer. but do they business in this way ???

1) During the sale AMAZON shows some thing on their websites and makes fools of customer.
2) When Customer ordered, AMAZON delivers a inferior product @ original product rates.
3) When a customer complain about the mistake, Amazon customer care executives makes sure to confuse the customer and misguide him.
4) If customer asked for the remit the price difference the Amazon pretends and offers for full refund against return of product.
5) During sales every customer spends a lot of time and energy in identifying and selecting a product according to his need. But AMAZON has no respect for his customer. It was my first experience with AMAZON and i felt cheated.

After overall this pain full experience I would like to say AMAZON is a cheater company and cheats the customers. i will never purchase anything from AMAZON and advised everyone not to go to AMAZON.

THANK YOU

Youdhvir
[protected]@gmail.com

This festival seasons i have orders following things.

1. Ifb washing machine
2. 2 lenovo mobiles
3. Hand grinder

I have received ifb washing machine and hand grinder after 4 follow ups. But i am waiting for my 2 lenovo mobiles. I have done 19 calls to various customer people and so many mails but each time reply is same to wait for 24 hours. Even they mentioned that they tried to deliver product, what a lie. Nobody has contacted me yet.

On 15 september i ordered cambridege official ielts book, twice the payment has been completed. But iam not received any responce from the company regarding my order. Several times i given complaint against my payment to company but i didnt get any response from the company even i try to engage several times about my problem, so please try to resolve my problem. Thank you

Oh what a surprise i never knew “amazon.in” sopping site moves at snail speed. Amazingly "snail".
I booked a flip cover for my mobile order #[protected] on 8th oct, and after placing order i realised the delivery is 21st oct, i. E. After 13th day!!!
I wanted to mail, call or some how contact the amazon, alas again amazingly, the help on their site is of no help for my cause.
I wanted to call up and instruct to speed up the snail speed to normal which should not be more than 7-10 days.
Amazingly "amazon" is only online shopping site with no access to customer care calls.
Recently bought some item on another popular shopping site and after 3 days, i requested their customer care on phone to deliver earlier then promised and they preponed the delivered as desired.