Amazon India Complaints & Reviews

We purchase mobile Xiaomi redmi note3 on amazon(order id:[protected], delivered on 15th oct2016)& we found its defective, so we immediately contact Amazon & register our complaint, but instead of solving the issue they continuously misguided us by given wrong information. (I have all conversation's audio recordings)
first before purchase product thay assured us that they will refund if any defects or we want to return by any reason, but after that when device delivered and we found problems, then they said 'their policy is change now and go to service center and contact mobile brand we can't help you'.

We explain that service center is not available in our city and very far from our residence(more than 252km+252km & 12 hours Gerry by both sides) which is very inconvenience to go there, means our complete loss on online shopping. Still amazon not accept our complaint.

We have all evidence of conversation with their service center and its clear that they trying to misguide me so that i waste my time and expire the date of returns.

As well as we also contact to mobile brand xiaomi's service center, they also replied that we should do contact to Amazon, in this issue, it is amazon's responsibility to solve our problems and take return that defective product back and refund your money.

I got a mail yesterday saying that your parcel is delivered but I did not receive it. The amazon agent says he didn't get the parcel yet. Everybody's dancing around with the answers. The product is pre-paid, hence it makes this issue more stressful. I called the customer care regarding the same. They said if you don't receive it till Friday, you'll get a cash back. But what's the guarantee? And besides that I want the product that I ordered, not the cash back. This is so disappointing and unprofessional on amazon's part.

I can't recover my Amazon account I had 549 rs in it when I go to the log-in login page it says password is wrong when I start recovering it and confirm my email I'd it shows password and confirm password when I write in the new password and press enter it shows internal error plz see to this you resolve my complaint I want my money and account back

Such a 3RD GRADE services by you and Amazon.
It’s more than 2 weeks now & almost 12 complaints but still NO DELIVERY OR CONFIRMATION OF EXACT DELIVERY DATE.
2 time your courier partner said they tried to delivered the product but No 1 was there 2 collect it; WHICH IS SUCH A BIG LIE.
Customer care executives are more than HORRIBLE. Every time I have 2 face a new guy & explain all over again and they just give FALSE COMMITMENTS. They are not ready to make me talk 2 higher authorities or even providing their emails add.
ORDER #[protected]. Since 12th Oct 2016 tracking hasn’t got updated nor did I recd any SMS.
So MR. Amazon what are you upto.

I had ordered a Moto g4 phone from amazon.
It already around 10 days just to get dispatch.
Yet i have not received my order.
Everyday i call customer care but never a prompt and correct feedback.
Neither no one is bothered to call and do proper follow up.
Very Disturb with the Service.

Regards,
Vikas Rawool
[protected]

I have not received my product yet. the support team is very poor.they always misguide me for the delivery.

Hi Team,

I have been raised a order request ORDER #[protected] on 5th of Oct which was suppose to be delivered to my by 13th Oct. I am daily following with amazon but i dint get the product. Today when I called they are saying that we will not deliver your product. Please raise a new request.

I have never been this kind of experience with any e-commerce site like that. Can you please help.

Ragards,
Rajiv

Purchased : Mamy Poko Pants : standard pants style A4
delivered by AMZAgent ([protected]) on 18th October 2016 instead of collecting INR 318 which is the price ... The person collected INR 1318...

Appreciate your prompt response and action with refund...

Kindly contact on the mobile no as given below..

Regards,

Nancy Fernandes / [protected]

The Amazon delivery ... Efficient and always paid invoice amount.
The delivery guy on 18/10/2016 demanded an extra Rs 10 as it seems it's a new policy by amazing since 10/10/2016. I am very surprised... Amount did not reflect in the invoice!!!
Was I duped by the delivery guy? Or is this really happening??? Amazon collecting Rs 10 from millions of customers and not invoicing???

Order no is[protected]. I have not received the product. But ATS tracking shows its delivered. And I have not received it till now. so I initiated a claim and that was also rejected and closed. Amazon india has fraudulent persons in their delivery system and in accounts section and cheating poor customers.I want my money back . I am facing a problem with Amazon the first time. Their customer service will wonderfully tackle the situation but there will be no result. Finally we will be left with the same issue without being settled. Shame on you people for cheating a regular customer like me. Don't cheat. You are not able to show me delivery copy with my signature.

I buy the Motorola g plus 4th gen phone from Amazon site..The operating System mentioned in the feature is different than the phone OS.In phone there is a stock Android and as they mentioned in features Android Marshmallow 6.0.1.The stock Android don't have too many features it is a simple phone.I buy this mobile because of the Android Marshmallow 6.0.1 mention in the features.I don't like this phone.I want refund of the mobile.I doesn't want this stock Android phone.please register my complete.
Thank you.

Sir i bought mattress from amazon.in on 5 oct and their last delivery date was 17 october. and my product reached on destination on 17 october early morning 3am. but on that date they didnot deliver to me i call the amazon customer care about that i have to go out station on 18 october so plz deliver it today band customer care told dontworry it will be deliver todayat 7 o clock evening i again called themnthen said that dont worry today it will be deliver at last timing slot. but they didnot deliver now problem is that i have to cancel out ticket and schedule to go next day so called on 18 october to dliver but customer care said that it will sure deliver today but untill i didnot got any message regarding out for delivery. i get harrased by them in two ways first that they always tell lie second i have to postpond my journey and getting loss on ticket cancelation. if i canceled then they will provide my payment in gift voucher that i dont want . becouse again i dont want to buy from amazon anything because of this behavior of their services. so plz tell they to provide product at time today or give refund in my bank account i dont want in gift voucher .that was my payment method bcouse i have purchased that gc from my bank account . amazon account [protected]@gmail.com
thanks

Online no where amazon has mentioned that Lenovo Z2 Plus is actually Lenovo ZUK Z2 Plus. Online they are misleading as Lenovo Z2 Plus Phone.

I already had bad experience with ZUK brand, so immediately asked amazon to initiate return/refund but they refused and told that only for mobile phones they have changed their policy and now don't take return and refund the money.

This is wrong, as we haven't seen the phone and purchased online. Amazon have recently changed the return policy for mobile without informing/warning Customer. They should have warned when purchasing that the return/refund is not possible only exchange if defective.

They are hiding facts and cheating with Customers. After seeing the look & feel, especially the fact that it's ZUK, we have right to return it.

Request you to help us and protect our rights.

ORDER : Sunday 2 October 2016 /[protected]

I had bought an MI MAX phone from Amazon a few days back (along with a One Plus 3). Now i had heard of some issues with the phone from a few people. Like the Brightness is not up to the mark and that the Camera Quality is not as good as it should be, even though it is a 16 MP phone.
HENCE, BEFORE BUYING THE PHONE, I HAD MY HUSBAND CONTACT AMAZON CUSTOMER CARE AND EXPLICITLY CONFIRM WHETHER THE PHONE CAN BE RETUNRED IF I DONT FIND THE BRIGHTNESS / CAMERA UP TO THE MARK. THE CUSTOMER CARE REPRESENTATIVE READILY CONFIRMED THIS WITH US. I EVEN HAVE THE TRANSCRIPT OF THE CONVERSATION SAVED / ATTACHED.

Now when i try to return the phone (which i have been trying since last 2 days), they tell me that the CC representative gave me false information and that the phone cannot be returned. All i am being pointed towards is the Return Policy on the website. I had already read the return policies and hence thought appropriate to contact CC anyways beforehand to confirm this, which she did. Else i would not have risked buying the phone in the first place !
The gentleman that i had a conversation with, about this, said that it was Customer Care representative's fault to give me wrong information on this.

Now i am stuck with the phone, whose Camera and Brightness are not up to my mark and no one is ready to entertain my claim about Amazon CC giving me wrong information leading to my purchase.

If this is Amazon CC's fault, as confirmed in my previous chat with CC, shouldnt Amazon be owning up to the mistake ? Why am i made to to suffer on this for someone else's fault ? My family (me, my husband - [protected]@gmail.com and my father in law - [protected]@gmail.com) have been loyal Amazon customers since 4-5 years now. We have bought products worth more than 4 lakh rupees from you all, including 4-5 phones till date. When there wasnt an issue, we never complained about anything. But now that there is, i urge Amazon to own up to the wrong information provided to me and submit my claim ! I dont think that a loyal customer should be made to suffer for something which was a misunderstanding on Amazon's part.

I ordered iphone 6s 16 gb worth rs 38, 990 through amazon and my order id is
Order No:[protected] . I paid extra Rs 100 for fast delivery as i have to present gift to some body, but still amzon delivered 1 day late. Neverthless iphone was defective, microphone not working. I called amazon people they are saying go to apple i store to fix it. Why should i go to store, as its a new product and shouldn't be fixed, it should be replaced. Also why should i take leave from work and go to apple store. They have delivered defective phone and they should take pain in it. I am in consumer ministry and i will be putting case in consumer ministry regarding this farud.

I have brought Redmi 2 Prime on 13th Oct 2015.

Recently my mobile has giving issue with Camera. So i went to Redmi Service center in Vashi Navi Mumbai with invoicalled.ce for warranty claim. There I found IMEI number on invoice which I received from amazon is incorrect.
Then I contacted Amazon several times and seller E-Mobile 4 times. But no luck. I haven't received any solution yet. Now warranty is expired.
Anyway I have reported issue well before warranty expire. They are telling me that, we will take care of your issue even after warranty expire.

Here is history for my conversation on phone, email and chat.
29th Sep 2016 called two times. As previous representative confused and asked me to download invoice from site.
They asked me to wait for 4 business days.

2nd Oct: Again asked me to wait for 2 days.

4th Oct contacted seller as Amazon asked me to contact. They didn't read mail. Simpy replied me just reading subject line. Asked me to download invoice Again from site.
Send Required attachment.

6th Oct E-mobile: They rejected as they said. I have to contact Amazon for any billing discrepancy : Provide required attachment.
6th Oct Contacted Amazon. He asked me to wait for 3 business days.
12 Oct E-Mobile: I contacted again on Amazons request. Again they rejected.

12 Oct : Contacted Amazon. Asked me to wait for 4 days.

16th Oct: they have exclalated to higher level.
17th Oct: Again asking for snapshost of IMEI number displayed on mobile.

I have booked One Moto G4 Plus phone through Amazon on 5th October’2016 under old phone exchange offer. (Order ID#[protected]; Courier: Amazon Transportation Services, Tracking #:[protected].

At the time of booking Expected delivery date was 8th of Oct.; but after two days of placing my order ESD changed from 8th to 12th Oct.; on 12th status change to “Customer request For Delay Delivery” ; I never call & request them for the same. Phone was in my city since 9th Oct. but it was deliver to me on 15th; in between number of times I had called & requested Customer support team, but they were making false updates & promises.

On 15th deliver attempted, but I was not at home so delivery reschedule to 17th.on 17th Amazon transport Service person called me and asked for pick up the courier from nearest location, I asked him to deliver courier to my home as I was not at home. he came for deliver and asking for original phone accessories, (which was not mention on site at the time of booking). I called Amazon care center & begging for help; but result was as expected……they do nothing . I asked courier person to deliver my phone, he told me “without accessories I will not deliver anything, this is my job, every day I deliver number of items, I know better then you, what is terms and condition of Amazon”. Courier was return and on Site they updated “Customer refused for delivery”…what a bluff..!!!

I had mail & tweet amazon for help…but they are like duff & dumb…..nothing did….

This is second case when my ordered item not deliver to me without any reason, previously also I face same problem with amazon(combo shoes, ORDER #[protected]

My humble request is please look into this matter and do the need full help; I paid my amount in advance….now I am begging for my phone.every time Amazon making false promises…its really frustrating….

Order ID[protected]-2704324
Courier Name-- Amazon Transportation Services
Tracking NO[protected]
Delivery Peron name—Sanjay Vaghela
Delivery Peron Contact--[protected]

Hi i have ordered i phone6s plus from an online shoppung Amazon.in last week from past one week i am getting harassed by Amazon stating that they dont have return policy for iphone 6s plus. I am a customer were i want to return my order as i dont want keep it but they are not ready to listen as they dont have any kind of policy for the same.Need your assistance in to get returned that order.

I have ordered Moto G 4 plus and is heating so much. I went to service centre they updated the software but i am facing the same issue again . They denied to give me refusal letter. I want the the product to be replaced or please refund the amount asap. I have been calling amazon daily and they are not able to resolve the issue. Kindly get it resolved

I order moto g4 pluse moblie. On 8th of this month. Whn I am placing the order it was showing it will b delivered with in 2day after all payments done it's was showing on 13th. It was not delivered on 13th and whn I contacted cc thy said u should wait for 24 to 48 hrs and thy r giving all fake promise till today my product is not delivered. On 17th whn I called tht agent he said he will deliver me by 10pm and again I called him thn he just disconnect my call and he switched off his moblie. This the services Ur giving