Oct 13, 2016
Updated by Megha27 Had placed an order for a OnePlus 3 Mobile on 5th Oct'16 arnd 10:30 am. This order was fully prepaid along with the delivery charges for the “GUARANTEED” same day delivery.
Got the confirmation from Amazon.in immediately that the order is confirmed & would be delivered the same day but then the agony started.
On 5th Oct’16, I had spoken with Amazon India several times to enquire the status of my product delivery. Their customer care stated that even though the delivery address is that of a commercial building, since it is the same day delivery, the delivery cannot happen by 6 pm which is their standard deadline for deliveries to commercial addresses. I was made to wait till 9 pm stating that it will “Guaranteed” be delivered by then but then no delivery happened & they then started hanging up on me stating that it is delayed & that they cannot do anything to help me.
Today is 13th Oct'16 and I am yet to get the phone delivered. This is in spite of the fact that the delivery is supposed to be dispatched from one of their fulfillment center in Bangalore & it is to be delivered in the same city.
I have tried contacting them infinite number of times through all possible channels - Customer Care phone, Customer care chat, social media (facebook) but I have been getting a standard response that the shipment is delayed due to some technical glitch, that it has been escalated and that they will get in touch as soon as they have an update. Other than this, there is nothing that they can do to help me!!!
Now, this has been ongoing for the last 8 days & causing me immense mental agony, distress & depression.
Please refer the link (https://www.facebook.com/AmazonIN/posts/[protected]) to see my various attempts in trying to get a solution to this agony from Amazon India.
Would sincerely request for an expert advice here to understand what should be my next steps & how can I get the product for which I have already paid thousands of rupees but am yet to receive it.
