Amazon India Complaints & Reviews

I ordered some items through Amazon India on 2nd of October (Order #[protected]-- tile today 17th I did not receive the items -- I wonder are we worse than Ghana or Nigeria where it takes more than 15 days to receive any item -- Amazon India is the worthless hypocrite e-commerce company who claimed to be number 1 by themselves. They gave a period of 18 days span for delivering items, annd that d i wondered where on earth it takes so much time to deliver items and that too in one of the metropolitan city -- if I ask the customer service they said please have patience -- patience is my foot - who want to so long for readily available items - it is not as if the ordered items were out of stock --- I will never go with Amazon India and would request people to stop ordering through them to teach a lesson

I have placed order on 4 th october. It has dispatched on 7 oct, it supposed to deliverd on 12 oct it has extend delivery date by 16 th oct, i was following up with customer care executives from 11 th of oct they didnt provided me the proper details. On 17 th oct they registerd my complain and take action of replacement and again taking 9 days for delivery. Is customer there for waiting for there parcels for 1 month. Amazon is the worst online portal till i have seen. Amazon not have any cortasy to provide as early as possible delivery. Customer care exicutives only give sympathy but zero problem solution. Still they never dispatched the good & after 3 days they are dispatching.

Hi Team,

Recently i have purchased one product that Samsung Galaxy On5 Pro or On 5 Pro Tempered Glass through Amazon site. The order was broken in transit. My order[protected], so i need refund. iam not satisfied with your service. please revert me asap to my mail- rasheed.sm.[protected]@gmail.com.

Thanks & Regards,
Rasheed

Amazon is worst site eating our money and giving defective products. After sale servie is so bad and poor.

The ref. no. of complain is order no.[protected]. the thermous flask was to be delivered on 15 th. oct. the delivery man came early in the morning and i gave him my debit card . my bank gave me a sms that rs. 525/ has been deducted. but your delivery man says that the money has not been credited. i told him to come back after some time so that i could arrange money but he did not come. in the evening i got a sms that the address is not located . how stange. to day i enquired at my bank and got the information that rs. 525/ has been deducted from my a/c. now i do not under stand this kind of behaviour from a co. like amazon.

I had ordered a mobile phone on 8th October 2016. Amazon promised to deliver on 13th October 2016. They inform me on 13th October that it was delayed and will be delivered to you within 24-48 hours. Today it is 17th October and again they are saying 24-48 hours.

No one from Amazon Customer Service was able to help with exact problem and status of my order. My loan against the mobile was approved already and I have started paying EMI.

Though if they refund, I am not sure to which account they will and they cannot tell me even when asked. Pathetic Service

I ordered Skullcandy Ink'd 2.0 mint green from Amazon for Rs 799/-. I received a duplicate product in a different colour which is not listed in Ink'd 2.0 category. I contacted Amazon customer care and spoke to David to get the product replaced as per the policy. But customer care denied a replacement. When I look at the same product now in Amazon, it shows 3200/-. The actual price for the product is 1699/- on Skullcandy website irrespective of the colour variance. Here, a Stalwart company like Amazon is selling duplicate products at double the cost of maximum retail price and cheating the customers. This sort of approach was not expected from Amazon which has set it's own standards.

Attached the screenshot of the product I ordered and the one received

The delivery guy did not delivery my product and have updated as delivery not done, because the customer was not available. I have already spoke with your customer service and I have not received my order. If this is the service from Amazon. I would like to cancel my prime subscription. And also cancel the orders, if your customer service is not able to do anything.

Sir, im purchase a mobile moto g4 plus at rs15000/-on 12th september, that day there is no discount and cash back offer.But big billion offer mobile was come down to 12000/-, which 1500 discount and 10% cash back debit or credit card sbi payment.Sir, please give any offer to me and save loss.[[asin:b01dzjfylc moto g plus (4th gen.) unlocked - black - 16gb - u.S. Warranty]]

I order one plus 3 mobile on 3rd oct and i haven't received my mobile yet, and the worst part is that i could see the status in their app as "delivery attempted but customer not available", even though i have called to the delivery guy and he said he is not responsible for my package delivery. I tried calling amazon customer care like 20 times form my personal number but i haven't got any solution yet also the customer care people have cut the call in the middle while we were talking. This is the worst customer care experience i ever had.

Order #[protected]

Date of delivery of my order was 15-oct-2016. according to the status, the product was out for delivery on 15th oct and status is showing as 'delivery attempted' though delivery was not attempted.

I have called amazon customer service and asked to delivery my product. they said that wrong status was updated and delivery was not attempted and promised me that it will be delivered on sunday upon request but it was not delivered.

Today is monday, delivery status is not updated yet.

The delivery guy phone is switched off..
Such a pathetic service from amazon, never expected this kind of service.

This will be my last product from amazon

Hellow.. i was purchase new blackberry z10 phone through amazon but after 10 day the phone battery get problem and i was many time complained to amazon but no response please help me and order no is[protected] and retail invoice tin no [protected] and invoice no 1409 and email is [protected] and the phone name is blackberry z10 stl100-1
Thnku

Hi,

The #GreatIndianFestival is back courtesy #Amazon...but the promised best shopping experience actually sucks. It is really pathetic that an order no.[protected] dated 2nd Oct'16 is yet to be delivered. The expected date was anytime between 7th to 13th Oct'16 and the occasion is also over ...but the stuff that you paid for is yet to arrive. How great is that #Amazon. ...it's really disgusting that even after filling complaints at the customer service nothing is done to redress a basic issue...Really #GreatIndianFestival way to go..Pls mend ur ways else I'm sure more customers like me would start walking the other way coz for us...ur really an option...😠
Also now the status shows the consignment as delivered whereas the shipment tracker still shows the massive delay and wants me to cancel. I do not want a refund I want the order. Pls do something other than client Harassment.

Regards
Tapobrata Dass
[protected]

Arriving late: Please expect a delay of 1-2 days in delivering your Amazon.in order#[protected]. We apologise for the inconvenience.
Your Amazon.in order (#[protected] has been dispatched. Estimated delivery: Saturday, October 8. www.amazon.in/track
But I have not received my order
Today's date 17/10/2016
10 Days delay your services...
Verry verry poor service...

I ordered two products together on 8th October whose order ID is given. One was delivered but after one failed attempt to deliver. The second one hasn't been delivered till now which is 16th October. The reason I'm complaining is that the tracking on Amazon app says that delivery attempt was made two times and I haven't been contacted about it till now and the status it is showing now is that the customer requested the appointment to be rescheduled. I haven't been contacted even once and it's showing that the customer has done that. How can that be. This also happened with the first order saying that the delivery was attempted but the customer was not available at the given location. The problem was that I haven't been contacted about that even ONCE! Is this how all the delivery takes place?

Order#[protected]

Hope you at least will not disappoint me. This is about the below order. I have placed this order on 6th and then they it will delivered on the weekend. However this is the 2nd weekend and my product is still not delivered. Situation 1st time it was not delivered because courier team said my address is not full. However courier man who contacted me did not said anything like this. So i called to your customer service they confirmed that the product will be delivered but no go. Then i called again and customer service and they said they will escalate the issue nothing happened. Another week started i waited and then i contacted the customer service and they said they said that they will make sure that its gets delivered this weekend for sure I even spoke to supervisor Om and he assured the same. I waited and then the courier company did not call so i called them and they siad they were busy that why they could not deliver it. Hence i contacted customer service again and again I manage to spoke with the supervisor. He said that he will escalate this matter to the highest authority but call dropped in between and nobody called back. Name of the supervisor is Karan New Delhi. I am sitting without the product for more than 2 weeks. My product is getting damaged being in transit for 10 days. Courier company dont care. And customer service do not have any thing to offer for help. And now when I checked my order status its says on the way back. Its truly shocking and terrible service provided by amazon. I just dont understand how a world top online shopping website and a fortune 5 hundred company work like this.

This is unacceptable. I shall be much obliged if you kindly intervene and help not only me but other customer who is suffering like me because of this careless attitude of the courier company especially in Hyderabad

Regards
FARHAN AHMED

Due to problem with product w.r.t. Order No.[protected] the request for return was made on 11.10.2016 and Amazon confirm to pick up the return by 12.10.2016 but after multiple request the return was not pick up and every time saying sorry it will pick up tomorrow. When requested for return of money and pick up of product anytime. They had not agree for the same resulted my money has been blocked and I am suffering only due to Amazon.in non professional attitude.

Hi,

This is a complain regarding the purchase i have done on the Amazon.in. During the online sales 1st o october, i have ordered LG refrigerator but the product is not yet dispatched.

I have talked to the escalation team and they told me that your product will be delivered to to you. If i call customer care they said to me that you can cancel the order and we will issue the refund.

But now everywhere sale is gone, i can not find the such deals anywhere online. I was getting the same product on Flipkart on the same price during the sale.

Here Amazon.in can not say that we are outstocked becauae i have order this product on the very first day of sale. This product was showing in their list for at least days of sale.

Either they published the cheap price for attracting the costomers or they are misleading the customers.

I want the product and i don't want to cancel my order.

Please help me on the issue.
Email id: nitin.[protected]@gmail.com
Mo: [protected]
Amazon Order id:[protected]

Dear Team, as my account on hold that i am having a refund from amazon.in when can get the refund kindly let me know, because i am unable access my amazon.inaccount please do the needful.

I have returned the product and I got message from your courier partner by saying this message

Your Return pickup for[protected] was successfully completed. We'll notify once the refund/replacement is initiated. Details:

But i didn't receive any refund till now
Please find the attachment images for your reference

Regards,
Sai D O
[protected]

Ordered the package on Oct 4 still hasn't received the package but daily I'll get a gift from amazon, a false promise -that the package it will be delivered today. After so much of frustration i am writing this review.
I have provided my office address for the delivery And i received a call a week back for a delivery from the person at 7.30 in the night. Asked him to bring it tomorrow because most of the office work till 7 . Once after that the product is missing and the delivery guy. On Friday I have decided to receive The product to my residence because its weekend. Office n residence is just 7 kms away and the customer care person confirmed the product delivery will not be delayed due to change of address . Hence carried away with his words now i am suffering. On Saturday received a confirmation that it will be delivered today. Now its Sunday i got a promise its today . Now i am very sure it will not be delivered even today . Now I need to change the delivery to my office address. Only god knows when i will receive the package . But one thing i know for sure. This will be my last purchase in Amazon . Good bye Amazon and to its quick delivery. Haha..
Order Id[protected]
Order date-04-oct-16