Amazon India Complaints & Reviews

Ordered swag mobile cover in white and something like blue color but did not received it as received other one.
Moreover as per company customer has to suffer from the refund process which is quite harassed to fulfill.
A company is making blunders and user is taking pain to make arrangements to return the faulty product.
On company mistake why user has to suffer and taking all the pain?
Why company do not have user friendly process to provide requtested product or get their money refund?
If they do not have required back cover why they are not informing customer proactively?
These activities surely making customer to think on online portals work etiquettes.

Hi,

I orders lg washing machine on 2nd oct and delivery was supposed to be on 8th oct. I was in constant touch with amazon customer care, and they assured of delivery by 8th oct. Till now product not delivered.

Also, the delivery people simply update in portal as delivery attempted without even coming.

Had done multiple escalations to large applicances team but nothing is working.

Want amazon india to get penalized for this breach of trust and service deficiency.

I have purchased xiaomi mi max (silver, 32gb) with order no #[protected].

Received a mail confirmation for the same.

Your amazon.in order (#[protected] of "xiaomi mi max (silver, 32gb)" has been dispatched!

Rs. 80 was paid more for fast delivery.

But today on delivery day they say "your order #[protected] was returned to us by the carrier as undeliverable on october 10, 2016"

Now they are saying to keep our godwill we will give you rs. 50 gift card.

Please help me.

Regards,
Hiren shah
[protected]

I had ordered yu yuphoria mobile from amazon orderid[protected]
...
Amd d deadline date provieded to me was 10 oct 2016...but it didnt happened...and the prodct is still not delivered to me..evem after two days after deadline datr...this is so dissapointing frim part of such big business entity...and also mt taking any actions agaimst it is also very disgusting...so i request compensation to me

I was looking to buy fastrack oversized sunglass (P253pr2f). I found this product at amazon and flipkart at rs. 940.00. At amazon this product is available in prime deal and they gives guarantee of fast delivery of selected product as prime deal. So i ordered fastrack sunglasses from amazon on dtd. 02.10.2016 which is biggest sale period of amazon. Accordingly i got confirmation that product will be delivered on 04.10.2016.
I didn’t received product from on 04.10.16. So i called amazon customer care service and they assured that product will delivered on same day. But didn’t received product on 6 th oct and same time both flipkart and amazon sale was closed. Then again i repeatedly called amazon’s customer care service. My followup with customer care is as below.
5th oct – customer care told me that product will be delivered before 8 pm. It is already dispatch from their end and package received by courier
6th oct – they told that possible delay in delivery due to arrival at incorrect courier facility this massage received at 12.52 pm. Again i called at 3.30 pm to customer care and they replied that product will delivered within 24 hours as they raised ticket to transportation service regarding delivery of product and request me to wait for 24 hrs. After at 9.10 pm i got message package arrived at courier facility. So i didn’t cancelled my order otherwise i was thinking to buy same product from flipkart at 940 rs. Because of assurance given by amazon i didn’t cancelled my order.
7th oct - they reply me product is out for delivery
8th - even after 24 hr didn’t received product so, i again called customer care and they reply that possible delay in delivery due to arrival at incorrect courier facility.
9th - they reply product is out for delivery and will received shortly
10th - i requested to customer that to give me exact status of my product and resolve my issues. But no one gives reliable answer. Even they didn’t give me any details about courier company and they continuously blamed that this issue is occurred because of courier company and courier company is responsible for that not amazon.
11th - in 11th oct. Cusetoer care told that we can’t delivery your product at 940 rs. You have to pay 1625 rs.
I got worst experience from amazons customer care service and delivery system.
If it is not possible to deliver product from your side then 1. Why should you accept my order? 2. Why should you not inform me on 4th oct that it not possible to deliver product? Why your customer service told that product will be deliver shortly? Why should you hold me from last 7 days?

If you told me before 6th oct then i will buy this product from flipkart at same price (940 rs.).

Why i should pay higher price for same product by placing another order? Who is responsible my mental harassment for that?

I think it is responsibility of amazon’s to delivered product to customer. We are placing order to amazon not to courier service or seller so, it’s a duty of amazon, that's why i am asking question to you.

Hi amazon,

It is very bad on you part to fool your prime customers with wrong promise delivery dates on your amazon india app.

Order details are below

Order date 4th oct 2016
Order no:[protected]

Amazon customer care informed me that it will be delivered on[protected] and did not deliver.

When called customer care they mentioned[protected] later again date changed to[protected].

When talked to customer care on[protected] the delivery date is again changed to 18th oct 2016. I can neither cancel order from the app now.

Every time i have to call the customer care to know the status of the order.

Amazon need to wave off prime member ship fees and also provide discounts on the order.

I ordered a Moto G4 16 Gb mobile phone on 7 october 2016. i paid for guaranteed one day delivery I haven't received my mobile phone yet. I contacted their customer care many time, they are telling it will be delivered in 24 hours. I waited for three days, even if I am getting my phone on next day i need a genuine compensation for that, i waited for 3 days. Its cheating. Iam getting poor customer support.

I contacted them via chat as well I am not getting guaranteed delivery date. My phone costs 12499rs.

They are offering me coupons for 250rs as a part of compensation

Order no:[protected]

I could like to bring to your notice that the below mention item was delivered today at the amount was rs1, 255 the delivery person collected rs. 1.325 i don't understand what is the extra money collected for.

Kids musical baby swing zulla unique wave musical swing can be used 6 months to 6 years 3 growth stages of your baby kid high quality
Sold by: kids_world
1, 255.00

I am order 29 sep hp v220w pendrive 16gb (pack of 4 piece) 10 October sms my mobile your order arrived today but not delivered 11 October sms my mobile your pen drive successful delivery...
I think amazon agent received my order and he is not answering my call his mobile switch off 10 October...

I placed a return request for an order done through amazon. That return is done successfully. But the refund is given in the mode of gift card, where i paid by cash for the purchase. I contacted amazon customer care support those people said that once the amount added as gift card means can't be transferred to bank account. Where i want that amount back into my bank account.

My order no #[protected] is not delivered after 10 days now they are saying that your money will be refunded to your account but i have paid the money for product not for refund after 10 days. I need the product within 24 hr otherwise i will complain to consumer court. I have followed up with your customer care serval time but issues not resolve. Every time i told them i want the product not refund. You have not delivered the product within time you have confirmed at time of purchase and now you have canceled the same. What is consumers rights here.

Pathetic delivery services ever!!

As per the sms from amazon, product was supposed to be delivered on 9th oct.2016. However, this being weekend i had to go out for household stuff. Hence understanding the situation proactively tried reaching the delivery agent to advise about the same.

After myriad attempts to reach this fellow, he didn't pick up the call. Later, i informed the customer care, where i was ensured same will be communicated to the agent.

However, on same day around 7:50 pm, delivery agent calls me up and asking to collect the product in person and that too some 1 km away from my house. When i asked him has amazon stopped doorstep delivery, he replied its raining and could not deliver same. So better i should come out to a place of his convenience and collect it. Later on when i refused his tone started rising high.

Immediately same night i informed the incident to customer care rep, where i was ensured some action will be taken. Post which i spoke to them multiple time, all in vain.

I was promised that the same product will be delivered on 10th oct which never happened. And in night i received text message from amazon that delivery attempt was done but not delivered due to unavailability of customer.

Surprising to know that i was not available!!

Another hallelujah moment, when i re-connected with this agent on monday (10th oct) asking he why didn't deliver and made false claim about my unavailability. He mentioned as i was not ready to collect it, he sent the product back to the seller!!!

Conclusions:
1. Multiple times i have been treated this way by amazon delivery agents. No body cares.
2. Delivery agent not adhering to any process. They don't update the exact status of product's delivery.
3. Agents speak in a very unprofessional manner to the customer.
4. If its raining for the agent, isn't it raining for the customer as well. Then why does amazon claim providing doorstep delivery service.
5. This or any other buy was never cod. This means amount was paid already. So why this kind of treatment to the end customer.
6. I were told as i didn't collect on his terms and conditions, my product was sent back to the seller!! Professionalism is on its peak!!

Dear amazon, please don't forget to check the phone or email records between us!!
This was the last transaction i had with you guys. Believe its never going to happen again as i am refusing to be your customer.!!

Thanks for amazing experiences so far.

I had ordered a mobile phone from amazon india. On the scheduled date of delivery (10th october), i tried contacting amazon customer representatives multiple times to track the product. The company's customer service representatives kept asking me to wait till 8:00pm for the product to be delivered. Though i waited till 8:30pm at the delivery location, i got a message from the company around 8:15pm that the product could not be delivered as i wasn't available at my location. However, i can ensure that i was available at my location all the time and no attempt was made by amazon's courier service to reach me during that time period. I think consumer forum should enforce rules to penalize amazon for misleading its customers.

I have placed an order for "Hoya 77mm Alpha UV (Ultra Violet) Multi Coated Glass Filter" from amazon.in on 15th August 2016. My friend has received the order on my behalf as I am not available that time. But, when I came back and open the package, I am surprised to see that the product is damaged. The filter glass is coming out as the metal ring to fix that was not properly installed (This is a manufacturing defect). Picture is attached with this complain. But when I request for replacement of the product, amazon replied me - "Reason for the closure of your request: Return period has expired. Seller comments: As per amazon return policy the product can be returned within 10 days from the date of delivery. Since, it is already more than 10 days, we would like to inform you that we are unable to take the product back." This device has 1 year warranty, but I cannot find out the location for Hoya service center. Even the seller didn't mention it in their reply. So all my Rs. 3147/- gone into total waste.

Your amazon.in order[protected] has been cancelled

Ordered silka papayasoap with free new nokia 130 dual sim phone in amazon on 9oct2016.. But now today[protected] my order was cancelled.. Why my order cancelled so say some chilly reasons like there is no product available.. You're wasted my precious time.. I want compensation for this order. I'm waiting for your response

I have order order id:[protected] alethia enterprise pink & cream color lycra & net embroidered party wear saree with blouse piece-ali481secn7 but black color top suit very bad and cheep quality i don't want it..
I have order for 10th oct. Gifting purchase and received order 8th oct. 2016 and give a customer care complaint instant once i open parcel and customer care executive told me he raised complaint for pick-up and replacement but now till 10th oct. Not one come for pick-up and now i was called again too customer care he's saying first you need to return product than we'll replace your product...

I am very unsatisfied customer from amazon

I got the fridge from amazon through bluedart which is damaged during transits.. I requested a return... Then bluedart person called me regard ing pickup... They said we are coming.
They are not came today yet.. I called them and they are telling we are on the way.. I am calling daily from past week.. And still they are not coming yet all... I got call on[protected].. And still no improvement till[protected].. Every day they are saying on the way... I got call from the number [protected].
. Every time he saying on the way... Wait 2 mins.
. Dear bluedart management.. Remove him immediately before harm

I have ordered moto g plus, 4th gen on 1st oct through amazon app, during the great indian festival, they said product will be delivered on 6th oct, but so far i haven't get any proper details reg my delivery, 3 times i raised a concern, but no proper reply, very poor vendor "aramex" courier service, the same was happened last festive season with flipkart.

Dear sir,
On 5th Oct 16 I have booked 1 mobile phone of Asus Zenfone 2 . I checked tracking shipment it shows will be deliverd by 10th Oct 16. On 10th oct16 around 10.40 pm I received a msg from Amazon website your shipment has been deliverd to in the name of Mr. A. John sundaram. The problem is we still have not received any type of packet from your agent but it mentioned in your tracking details it's already deliverd to Mr.john sundaram. No one had not contact me relating to the packet.How could be it possible. Pls make a complaint and take necessary action of this issue. This is a first time I received a this type of problem faced by you. In future I can be fear to make shop on your website. In the below complaint I mentioned all the details of order number tracking shipment number for your necessary action.pls do the needful as soon as possible. And I want my mobile by today itself. My mail id is [protected]@ yahoo.co.in. and my mobile num is [protected].

Order number #[protected].I had ordered Lacie hard disk worth 15k which was to be delivered within 2 days. Neither product was delivered nor have received any update what so ever. The customer care is not even aware of the courier company or have their contact details neither the delivery person has contacted me till date.Have been following up for my product since past 5 days with worst ever experience from customer care. Each day I have been wasting my calls and time with no output. Attended by Kamal Kumar on 11th for the 5th time and he mentioned there is problem with my address if this is so why hasn't contacted me since past 5 days and even after calling repeatedly amazon has not even attempted to give me a status update on my phone or by mail. As per Kamal Kumar there is no process at Amazon to register an official complaint or provide customer a complaint number or ticket Id. The executive doesn't send any email communication if a call has been made trying to test customers patience or put supervisor on in call. I am not sure if customer care is handled by 3rd party as there is no customer empathy leave alone the resolution to the initial problem. I want mhantr money back. If you cannot deliver good services to your customers and keep fooling around. I have no interest in doing business with Amazon. Worst service ever.