Amazon India Complaints & Reviews

I booked one xiaomi redmi note 3 on 03-oct'16 through amazon with order #[protected] and my product was supposed to be delivered on 10-oct, but i haven't my product yet. i was following up with amazon through emails and calls since last 3 days, but nothing happen. customer's service team is so pathetic and they don't know, how to speak to customers.

I never see this type of services from any other company like amazon. amazon is worst company in terms of services and specially their customer care executive.

I am still waiting for my product.

Please help in sort out as i am completely lost with the services of amazon

Please find these email complain as highest level of frustration received from amazon executives specially - lokesh, mel, and ashwini. They simply run away from my queries and i have received one of the worst experience from call center support. Amazon should consider this feedback in more appropriate way for such individuals.
I keep chasing these guys about my xiaomi redmi note 3 (Dark grey, 32gb) status product which shows product delivered but it' not yest. I received messages as well stating product delivered.
Meanwhile, after so many call disconnected by amazon executives the only assurance they give us to wait till 13. Why should i wait till 13 oct as product eta shows as 10 oct and delivered which means there must be some misplacement by amazon and no resolution i received till yet.
I was looking forward to get this delivered by today 12:00pm.
If you are unable to do so i will necessary action accordingly.

Who has changed the status as delivered. If product not reached to me. Amazon send eta as 10th oct delivery date but failed to deliver the product and failed in customer satisfaction measurement.

I want to lodge complaint against amazon & his office bearer/agent regarding misappropriation/cheating to me. I humbly request to take necessary action against them as early as possible

Order #[protected]
Name:rakesh ranjan yadav
Contact no:[protected]

I had purchased 5bottles of perfume from amazon.in costing 5668 from the seller amazingly fab. When i receive the product the 2 bottles where half filled means half empty. I registered complaint in amazon they contact seller, seller contacted me and asked me to send the pics, i had sent them pictures. They said send us the product we will refund u i had sent the product front dtdc in same package which i received but know they are complaining that one of the bottle is leaking i asked which bottle they don't know which bottle is leaking and also they are complaining about package please take action.

I ordered an induction from bajaj company from amazon.in on 1st october 2016. I have an account also in the said site. On 9th oct 2016, i received the item from amazon. But the problem was with delivery boy. My aged mother received such a rude behaviour from him that now i am thinking to discontinue with amazon.

This is my humble request to amazon to look after this matter, so that like my mother no one can face such a bad experience through a delivery boy from amazon india.

Regards
Sudakshina sengupta
Kolkata

I had bought a mobile (Moto g4+) on 2nd oct on amazon with extra cost 100 rs for speed delivery. They said the product will be delivered by 3rd oct pm... After 3 rd oct i used to call daily to customer care. All the executive are in same path, they said that the mobile will be delivered with in 24 -48 hours. On 8 th oct one of the executive rescheduled my product. On 10 th oct another executive told that ur mobile my mistake went to delhi and after some time he called me again and told that ur mobile is out of stock... Please dont book ur product from amazon... Till now their is no response...

I have purchased
Tarkan quicksand matte slim hard pc bumper back case cover for xiaomi redmi 3s prime 4 th oct 2016 and expected delivery date was on 10 th oct 2016. But the product not yet delivered. But i got message and mail as product delivered successfully. Please do needful

Order #[protected]

Thanks
Tonny

I have booked a package on 7 th oct 2016 and i have selected for one day delivery but still i didn't get any package and they have delivery boy mobile no but his number always switched off and i didn't contact me and i got message that customer is not available

Delivery attempted
An attempt was made to deliver your package on 10, october. The carrier will attempt to deliver on the next working day.

Show this message

Order #[protected] my order no 4 days complete but not delivered to me and my extra payment 100 rs not refund to me my accounts.

Pardeep singh
[protected]

Hi Team,

I have made an order on 3-Oct-2016.The actual delivery date is 7-Oct-2016.But till now i did not get the order and if i check the status, it is showing invalid updates like
1.Customer requested for the appointment to be rescheduled.
2.Delivery attempted but no one was available to receive it.

Above updates are invalid and i was never contacted.

I called the customer care, sevaral times but my problem was not resolved.

Please look in to this issue ASAP and help me out with the issue.

Below are my details.

Tracking no:[protected]
Order no:[protected]

I have been shopping with amazon since the last 2 years and i received worst ever experience during the sale from 1st oct to 5th oct. The mrp of the product on the website was rs 959/- and after discount of approximately 60% the product cost was rs 389/-. This was very reasonable discount and i went ahead with the purchase. After delivery, i was totally surprised that the mrp of the product was rs 400/- (Manufacturer product label) and i had paid rs 390/- (Cod, change of rs 1 not returned). I have brought this up with customer care department over two days and they have not responded which really confirms the quality of service they provide during this season.

Website screenshot also attached for everyone use.

Hi,

I have purchases infocus bingo 50+ oder is[protected]​8 thru amazon portal but this phone having lots of heating problem and i cant speak a single second to this phone, i having a head pain and lots of problem to this phone, i have compline so many time in amazon but they are not return this mobile, could you please help me in this.

Thanks & regards
Vikash
[protected]

Name- sandeep raj
Amazon e mail id - rishu.[protected]@gmail.com
Mb no. [protected]
Product - hush puppies formal shoes.
Ordered on 03.10.2016.

Till date, the product is not delivered and everytime i call on customer care, they say that it will take 24-48 more hrs, everytime.
This is such a shame as it has already been more than 8 days since the order was placed, and that too when it was ordered through amazon prime, which promises guaranteed delivery.

You can contact me on my mobile no. for more details.

Please arrange to deliver the product soon.

Sir i ordered a laptop on 15th october 2016 through order #[protected]. At the time of delivery amazon india not able to deliver the material on reasonable time. They said that the material has been damaged so it has been not deliverd. After that when i ask him for refund my money. They said it has been initiated b/w 4-5 working days, now it has been over by more than 20 days but still i am suffering for my refund. I also try to contacted with customer care team more than 10 times, but they are unable to resolve my issue, i am going to take a legal action against amazon india or i need a satisfactory compensation for that.

I purchased a redchief men's black leather sandals by icici net banking & paid rs. 751+100 balance =total rs. 851/-on 4/10/16. On 9/10/16 i received message that my article has been delivered but i am not received. So i contacted amzagent sanjay and on [protected] but he is not responding.
Details - purchaser - ajay ingale contact - [protected]
Purchased article - redchief men's black leather sandals and floaters - 7 uk (Rc1657 001)
Amazon agent sanjay -[protected]

Product not delivered in 4 days, while requested and paid 100/- for next day guarantee delivery.

Hello sir/madam,

I have ordered a cell phone with amazon. Day when i ordered it next day eta was showing as 10 oct 2016. I contacted amazon customer care multiple times requesting them to deliver my product before eta. Everytime they kept on telling that they have requested their courier service for high priority delivery. When i asked about what happened to my high priority shipment they kept me telling that it would be delivered on eta. Today being eta i called them and now they are saying that there is no guarantee material would be delivered to me today. Wait for more 24 o 48 hours. Few customer agents assured me that i would get my product delivered by 5 pm today. But still i have not received my shipment. Even i have escalated this matter to their leadership team but they are also saying that wait more. Wait wait and wait, this is just what they are saying. They are bluffing customers like anything. Please can this be escalated to amazon higher management and please ensure delivery today and if not today what is the action taken against their false commitments.

Please help me!

I have ordered mobile worth 19500 on 6th Oct 2016 along with prime one year membership. At the time it showed one day guaranteed delivery and showed me the date as 7th Oct 2016 by 8.00 PM. But On the next day i didn't get any message so i have contacted the customer care. As they spoke they confirmed that on the next day i will get the package. But to my surprise mid night at 10.30 they attempted delivery with out any notice and not a single call from the delivery guy at that time. And next day again I have contacted the customer care but they told the same story again and by 9th morning i will get the package. but same thing happen with the amazon again when i ask them about the package they told that due to the courier error it got delayed and confirmed me that on 10th morning it will delivered but for my surprise i didn't get any notification or message form amazon about my package.
On 9th Oct the package got out for delivery and even by the next it didnt get any update on the delivery. When I contacted the customer care again they told that by 11th will deliver. By paying extra money to get deliver by one day delivery what is issue with amazon. they just rob the customers by falsely showing the one day delivery and two day delivery
I didn't expect this from amazon. I have really surprised how they are making false stories. When first they attempted the delivery at that time my office still opened. But they told that office was closed and due to that they didn't deliver on that day.
and for this I wasted my whole weekend
customer care falsely attempted to convince me.
updating false updates that my office s closed.
Intentionally they delayed the delivery.

I ordered skullcandy uproar about 1, 799 it came on 9 oct but it was sunday. The address was of shop it was close. The deliverboy ce and didn't called us that 'sir your oder has came but the shop is close what should i do???' he should have done pls be fast this is the disadvantage you are very slow very very slow didn't accepted from you amazon shame of shame

Hi,

Manish kumar jha here, i am writing a complaint against amazon.com seller because of "on the time of product purchase they are showing the delivery time of normal 3-4 working days, but after the making the payment suddenly have changed the delivery date almost 2 week.

And the are making fool to costumers to update the wrong status on tracking channels, in my case amazon are showing that your product have been shipped on 6th of oct'16 from bangluru but its not reached to gurgaon on 10th oct'16 till 10 am.

And have to deliver it in gurgaon but they have been shifted the product in the delhi location, don know why...

Amazon is doing fraud with the costumers...

I bought this handset moto g4 plus from amazon india online shopping.
After 3-4 days o[censored]se the phone started malfunctioning (Ghost touch/started opening and closing lots of apps, deleting important mails from my mail). I called the amazon customer care and asked them for the replacement or refund, they told me as per their policy the phone can't be replaced. The problem stopped happening that day but after 2 more days it happened again then i called them to please provide me the appropriate solution then they told me that i have to go to service center and do some process and collect some form and then they will provide me the return. This solution they are providing me when only 1 day is left for me to claim the return/refund and previously they were misguiding me with wrong information.
Amazon is selling the defective products and addition to that they are trying all possible ways to not to take the product back even if the issue raised in their policy time frame.

Please refere the details given in below complaint which i have already filed-

Seller has got both the couriers on friday (7th oct, 2016) but still they have not started the refund process. When i called him up today he said he is in his village and he will initiate my refund on wednesday. Not sure that they will do that on wednesday. They are just making excuses. Amazon should take care of my refund. Why do i need to take follow up everytime. The order was placed through amazon site so this is their responsibility to take care of it, but they are just not doing anything. Unprofessional people. And why do you tie up with such sellers who doesnt care of their customers. This is more than 1.5 month now. I have all email communication as a proof since when i am taking follow up.

Amazon do something or else just stop doing these fake promises and unprofessional behavior. (Tambda home furnishing) seller stop making excuses. Still giving you a chance if you dont want to refund my money. Atleast replace it. I have paid total rs.2500/- for the products (Which includes 08 pieces window curtain and 02 pieces door curtains). This is big amount. So refund or replace your choice but atleast reply. This was the last shopping with amazon. Seller contact number [protected]/ [protected]. Please refer below complaint to understand this -

First complaint -
Hi,

I had ordered 3 set of window curtains and 1 set of door curtains on 31st aug, 2016 and i received the same on 8th sep, 2016 (Order no. Order #[protected]
I realised that i need 1 more set of window curtain of the same design for my home so all curtain should look same. So again i ordered 1 more set of window curatin on 9th sep, 2016 (Order no. Order #[protected]. I got a call from seller after 1-2 days (10th or 11th sep) that he (Seller) is not having the same design curtains. I told them that i need same design curtains for my home if they are not able to accept my second order then i have to cancel my first order too because i wanted all curtains in same design. When i told this to him, he said they will manufacture the same design curtain for me. And i got may second order on 21st sep, 2016, when i opened my packet it was different from what was order by me. Seller sent wrong order. Next day (22nd sep, 2016) i placed the return request for my both the orders and i called amazon and informed them everything what was happend, they have promised me that they will talk to seller and refund my money. I told them if they are not ready for refund i am okay with replacement but i want same design. Since then i am just taking follow ups. I have called them 12-15 times and i have email communication but everytime i need to expain them everything everytime. Why dont you make a note/ comment when customer inform you about something. Why customers have to explain everything to everybody. These people are so confused. It was a prepaid booking by my credit card. Now they have told me to courier both the packets and i have to pay for these couriers. Today around 1 pm i spoke to utkarsh from amazon it was half n hour call and i told him everything i requested him to please drop me a email whatever the communication was so i should have something in written. He promised me that he will send me a email but still i am waiting for his email. He told me that when call will disconnect i will get some link where i have to give him some good ratings but i told them if you solve my problem then only i will give a good ratings/ feedback. I think they are more concerned about their ratings instead of solving customers problem. I also spoke to pukita from amazon today but she has not done anything. Just false promises. I am a regular customer of amazon and i ordered this product for navratri which is already started but i have not got the product i wanted. You have spoiled my festival. This was my last shopping with amazon. I will make sure that i will tell this incidence to my collegues and freinds so they will be careful. Amazon guys you really need good training. Your services are just going down day by day.