Amazon India Complaints & Reviews

I ordered xolo era 4g phone through amazon few days back and got the delivery today...

This is the first time i ordered a mobile through amazon.. Usually i prefer n trust flipkart only...

Well.. Issue is... That the phone is having lot of problems... Like... Heating, camera quality, touch not working properly, hangs alot... Network not detected... 4g net not working... Whereas same sim's 4g is used in another handset of motorola very well...

I am under return and refund policy within 15 days... But customer are is denying for refund... Can only go for replacement...

The issues are with the company. Software... Do not wish to go for the same handset...

I am disappointed with the reply... Where i am unable to use my right of refund...

Kindly help

Payment declined by amazon, but sbi bank not crediting back the amount
An online purchase of rs.17965/- placed at amazon.in on oct 11, 2016, payment made through sbi credit card. Money got deducted from credit card account. Wrote to both sbi customer care and amazon customer care. Amazon says they have not received the fund from the bank. Bank says that the transaction was successful!!. Bank asks me to contact amazon and amazon says to contact sbi.

Kindly help me with this as both are not resolving my problem

I had purchased motog4 plus phone from amazon recently. I have received a damaged product from them. Inspite of informing them about this they told me that the phone cannot be replaced.

Hi,

I am sending this email with great disappointment and a lost of trust towards amazon after this pathetic shopping/customer care experience.

I had placed the above order almost 3 weeks back, which was attempted for delivery on 9th Oct. As I was not at home, the order was asked to be delivered next day. However the account has been updated for delivery attempt on 10th, but I did not receive any call or sms for the same day.

Also, my account has been falsely updated from your backend for delivery reschedule on 12th Oct and 14th Oct, which I never asked for. I have been calling 2-3 times everyday with an assurance given to me that order will be delivered same day or next day before 12pm, but unfortunately it was never delivered and I was given all false hopes by your customer executives.

I was told that issue has been escalated twice or thrice but to my surprise no action has been taken yet by the amazon leadership team. You have lost a customer today and I shall make sure I circulate this bad experience on social media so other people can refrain from shopping at amazon.

Your executives and logistics have destroyed the customer trust today and it is really sad for your image. I am sure no action will be taken and this email will also go unanswered but I had to do my bit as a customer to pass on my feedback on this terrible shopping experience.

Please train your executives not to give false hopes to customers and not to cheat them by falsely updating the reschedules on customer's account, this is the least you can do to save amazon's falling image. I would like to cancel this order and request you to process my refund as you have terribly failed to deliver my order but definitely succeeded in making a customer unhappy.

Thanks (for this bad and eye opener experience)
An Unhappy and disappointed Customer,
Sagar Rangra
sagar.[protected]@gmail.com

Order Number[protected]
Instead of beige colour amazon has supplied black colour item, after several complaints now they are asking me to self ship the item, I dont understand why ??

The fault completely lies with Amazon and they are now harassing a customer by asking to self ship the item back . I dont understand if amazon is able ship an item to a particular location then why dont it has a reverse courier facility on the same location, even if it is at complete fault .

Instead of compensating the customer by shipping a wrong item, Amazon is harassing a customer, , , , , very pathetic and extremely poor customer service .

I have order a dress but i want to retrun it i call customer care number but no one answer the call plz plz help us i want to return the dress it not like see in image plz contance us or help us plz plz 15 oct 2016 i have order a dress from clickedia ventures my complaint for return the dress
i have order from amazon transportation services ltd shpo 767/776
cadila estate opp alfa hotel b/h asian paint aslali ahmedabad 380007
i have order online
plz plz help me

My order no. - [protected] on 7th Oct'16 for shoes.I have ordered size no.9 but i got size no.10 on 14th Oct 10. please help me i want to return.

Order id #[protected]
I purchased raspberry pi 3 on 3rd October 2016 and the expected delivery date was 12th oct .
Amazon missed that date and on contacting the customer service they told me that they will deliver within in 24 hrs .
The next again the same thing, no product delivery and again 24hrs . I was promised that it will be delivered today but they again have asked for 24hrs.
Really frustrated from amazon

I ordered mi3 order no[protected] on 22nd sept. The delivery date was given 27th sep nd later extended till 2nd Oct. Finally I cancelled the ordered on 3rd Oct but till now I haven't got my money refunded. Wen I Cal them they give me false promise we will refund u money within 2 days. We are really fed-up with your service. Please return my money as soon as possible.

Ref.Order Id:[protected]

Dear Amazon Customer Care,

Further to my complaint of your and your courier false statement of " out for delivery" on 13th and 14th Oct 2016 and my informing you that both the day we were at home, We received your SMS informing " arriving today Crompton Hill Briz 1200mm Ceiling Fan - will be delivered today by AmzAgent ( [protected] ) Pay Rs. 1239 by cash or Debit/ Credit card: http://amzn.in/aBsgheJ " . The msg came at 10-50 Hrs. and I am trying your AmzAgent's no [protected] and [protected] since then and getting the msg that " the number you are calling is either switched off or not reachable" . It is more than 3 hrs he ( Ccus Raja Superviser ) is not reachable. This is how you plan to carry on your customer services and unfair trade practices.

Thanks in anticipation,


Dipankar Adhya

Environment Protection Engineers
58/67A, Lake Gardens,
Kolkata - 700045
Cell: [protected]
Website: www.adhiacon.in

Reproduce yesterday's Chat with Amazon Customer care
QUOTE:

Chat
End ChatSound
Me:I have placed order for Crompton Hill Briz 1200mm Ceiling Fan (Brown) Order Id:[protected] dated 03.10.2016 on COD basis . I received intimation yesterday 13.10.2016 at 14-05 hrs that it is "out for Delivery". We cancelled our program outside and waited whole evening and the material did not arrived. Today again we were intimated at 13-23 hrs that it is out for delivery. Now it is 18-10 hrs and nearly 5 hrs have passed we wonder when even covering complete stretch of the city takes less the 3 hrs, whether Amazon is resorting to unfair practices to keep up their on time reputation at the cost of customer's precious time.
We are all present in our house for last 48 hrs. and no body from courier company/ amazon called on us and now the delivery status being updated as follows :
QUOTE:
Amazon
Your Orders | Amazon.in
Shipment Tracking
Order Id:[protected]
Hello Dipankar Adhya,
This is to inform you that a package from your order, with tracking ID[protected], shi
You are now connected to Ashwini from Amazon.in
Ashwini:Hello, my name is Ashwini. I'll certainly try to help regarding your concern.
Me:Did you read my complaint / concern ?
Ashwini:Please be connected while I read your query.
Me:okey
Ashwini:Thank you for staying connected.
I'm really sorry that you had to face this inconvenience.
Me:last portion of my complaint did not come . I am adding adding the same : shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it.
The package will be returned to us within 5 business days after two unsuccessful delivery attempts.
UNQUOTE:
This is nothing but travesty of truth and an example of Amazon's unfair business practices of taking customer for a ride. Please attend to this and advise courier to deliver the product positively by tomorrow ( 15.10.2016) morning.
Thanks Dipankar Adhya ( cell [protected] email : dipankar.[protected]@gmail.com )
Ashwini:One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, I'm going to escalate this issue to our courier team and see to that you will never face this issue again.
Me:Can you arrange to send a SMS intimating which time your courier will come as I have wasted two days in this festive season awaiting your courier to come. Kindly confirm.
Mr. Ashwini are you online ?
Ashwini:Yes, Dipankar, I was just checking with the details.
I from my side will be contacting the courier and will let them know the issue and will be forwarding your feedback.
I request you to please wait for the delivery as it has just arrived at a courier facility.
The product will be delivered within the next 24-48 hours.
Also I'll request the courier to update the tracking details.
Me:If it has just arrived at courier facility how it was intimated on 13th as well as 14th Oct as " out for Delivery" and why it should take 48 hrs. It appears that you and courier are all conveniently giving false information. Please clarify.
Ashwini:I'm really sorry I was looking into the order that you have selected before the chat.
Order No:[protected]
Just for confirmation Is this the order you are referring to?
Me:My order id is[protected]
Ashwini:Thank you for the confirmation. I'm really sorry for the false update, could you please confirm the mobile number so that I'll be forwarding your number to the courier and request them to call you once they are delivering the product.
Me:I have already stated my cell noearlier . provide once again for your ready reference [protected]
Ashwini:Thank you for providing the contact number.
Please be connected while I forward this to the courier.
Thank you for staying connected.
I've successfully forwarded the details to our courier.
Please expect the delivery within the next 24-28 hours.
Me:Thanks for trying defend untruthful courier.
Bye
Ashwini:We do our best to ensure that all of our customers' orders go as smoothly as possible and I am sorry this was not the case this time.
We certainly did not expect this to happen.
I'll try my best that you won't be facing this issue again.
I'm going to take your words as sensitive feedback to our courier.
Me:Thanks . Please do it as you have to be in this market in today's extensive media reach online. Good night.
Ashwini:I totally agree with you Dipankar.
I realize that this is not what you expected, however thank you for your patience.
Have a good evening.

UNQUOTE

As I am expecting a few more items from Amazon, Please help before it ruins my forthcoming weeks.

Regards,

Dipankar Adhya ( [protected] ) 14-48 hrs dt. 15.10.2016

We have ordered in amazon.in on 05.10.2016 order No #[protected], in the name of M N Badiger. but deliver agent not responding with us, and he was called and told me mobile is not working, this we are returning to seller, how he is came to know that mobile is not working ..? he is not to suppose open the parcel. we suffered lot . we have contacted company over phone but not responding.
please give justice.

amazon agent contact No : [protected] and [protected].

Our contact No : [protected], e-mail id : [protected]@mail.com

Hi Team,

Ordered below Items expected date is 13 Oct. Reached the Hyderabad location, waiting in transit for almost 5 days...called customer care no use...

Is it possible to deliver by EOD?

Details:
Order #[protected]
Courier: Amazon Transportation Services, Tracking #:[protected]
Courier: Amazon Transportation Services, Tracking #:[protected]

Were sorry your package is late. If it hasnt arrived by Tuesday, 18 Oct, please come back for more options.

Thanks,
Srinivas
[protected]

I ordered a headphone from amazon and the model (Sony mdr-xb450) on october 1, 2016. I got the product on october 9, 2016 and surprisingly it was a different model (Sony mdr-xb450ap). After receiving the product i realized that the packaging is from askmebazaar.com. Then after unboxing i found that the build quality is very cheap. Even the sound quality is also not good. I looked on the sony website and found that the headphone is fake. Even the bar code serial number given in the sony site for the fake headphone matches with mine. This is the site: - http://www.sony.co.in/microsite/mdrcaution/index.html. i immediately request for a refund on the amazon site and they approved it. The pickup time was scheduled on october 10, 2016 from 8:00 am to 11:00 am. No one had come to pick up the headphone that day. I called up the amazon customer service that evening and they said that it was rescheduled to october 11, 2016 because the sale was ended. On october 11, 2016 the same thing happened no one has come to pick the headphone. I received a text on the same afternoon that pickup will be done from 2:00 pm to 5:00 pm and a phone number was given. I called that number and till date i found it switched off. I again called the customer service and this time i had to call twice, first time the executive disconnected the call and 2nd time i got the same response from the executive that pick up will be done next day on october 12, 2016. Still no one has come to pick the product. On october 14, 2016 i again called the customer service and again got the same response. I did not expected this from amazon. Its been 6 days that the headphone is still with me and no one is coming to take it back and process my refund. I am feeling cheated and scared of loosing my hard earned money as well. Please help me. My phone number is:- [protected] and my email id is:- punit. [protected]@gmail.com.

Hi
i am dr tushar bhangale ordered product for my daughter from amazon,
order no - Order Id:[protected]
which is about to deliver on 14.10.2016, i got the msg, then according to that i have called delivery boy at around 535 pm, he told me i am away from your area, you have to came here to take a product otherwise i will take 2 hrs to deliver at home, i said ok no problm you can came, he replied very rudely, i neglected him, and again called up after an hr, he said i am in ravet area you came here, when i called him, he doesn't receive the phone, i called him till 9 pm, but then phone switched off,
but today morng when i saw a msg that your order could no deliverd as no one available to receive the shipment,
why, , we were at home only, ,
please look into the matter and take proper action against that delivery boy, so that people will trust, otherwise other many options available online,
this feedback i am publishing online also,
mob no of that delivery boy is - [protected]
thnx

ORDER #[protected].

Ordered 2 of Xiaomi Redmi Note 3 (Dark Grey, 32GB) on 13th October 2016 and used Prime service for delivery which guaranteed to be delivered by October 14th 8pm. Talked to the customer care several times first they said to me that my product will be delivered to me by 8pm and guess what it did not.

Again called at 8:30pm and guess what got a news from that guy that the product will be delivered by 9pm.

Again called at 9:15pm and guess what i got the news from the amazon service guys that the product will be delivered by 10pm.

Again called at 10:15pm and guess what i got the news from the amazon service guys that the product will be delivered by 10:45.

Again called at 11pm and guess what i got the news from the amazon service guys that the they will not delivered to me today by 10am. As it was friday night i have given them my office address for delivery and told them to change my delivery address to my home address and again I asked them when it will be delivered they said it will be delivered to me by 10am tomorrow.

Again called at 8am on 15 October and guess what i got the news from the amazon service guys that the product will be delivered by end of 16th October 2016.

So they have lied to me repeatedly.

Amazon India not only has broken the guaranteed delivery time provided by them but also given me wrong information time after time. Only way Amazon India can make it up to me is to give me my product as soon as possible and I want a compensation regarding this. The compensation what i want is that a formal apology in mail by a manager level employee and I want my product delivered as today (15th October) and i want the entire money as refund.

I bought some items worth of 10000 rs on 9th aug 2016 and amazon offer me 10% cash back on sbi debit card. The date of cash back was 10th oct 2016 but the cash back not returned till now.
I have contacted many times to customer care but they didn't do anything.
I am very upset to do shopping on amazon.

This is in regards to my Order, date
02-Oct-16
Order #
[protected] placed it on 2nd of October, they said that the estimated delivery date to be 10th of October but till now I haven't received any information about it. Tried calling customer service but these people are pathetic they really don't want to help the customer. All they say is please wait for another 24-48 hrs and then call back. Very bad customer service of amazon. Exception delay of order. Please help on this.

Hi amazon is sending defective products through its sellers and cheating people.
Problems with my motog4 on use for the first time-

1. Excessively and dangerously heating up
2. Camera gives balck and white images and black blurred video.
3. The battery drains 1% in every minute.

Amazon told me to call motorola customer care who are not ready to return/replace the product.
I want my money back.
Product price - rs. 13500

I am ready for a legal action. People who are interested can contact me.
Contact: [protected]

I placed tcl tv order (Ref order#[protected] on 05/10/2016 and till now i am not got order. I tried so many times for cancel but it won't cancel by email/ mobile app or web site login. I did so many email to customer care and also share different screenshots for different shipping date provided to me. I am frustrated by their false reply and argument. I like to do payment back to my bank asap. I don't need this product anymore.

This is regarding the pathetic service of Amazon during month of Oct 2016 when they had the great indian sale. It was actually a fake indian sale. The order numbers were
1.Order #[protected] Dove Intense Repair Conditioner, 170ml
It was ordered on 1-Oct-2016. Out for delivery on 2-Oct-2016 and day end it was emailed saying package was lost in trasit and processed refund without asking me if i wanted replacement or refund. I had to chase to demand for replacement. Very Wrong Policies.
2. Order #[protected] Gritstones Men'S Hooded Cotton Zipper Jacket-GS60217JKTNBLU-XL.
It was ordered along with first on 1-Oct-2016. Dispatched on 2-Oct-2016 and out for delivery on 7-Oct-2016 and delivered as on same day as per Amazon tracking, but truth is it was never reached me. When asked for details 8 Oct, it was asked to wait for 2 days till 11 Oct. No order received no proactive response from Amazon till I asked myself on
14 Oct. Pathetic Service.
3. Order #[protected]
Red Chief Men's Leather Formal Shoes-8
It was ordered on 1Oct 2016, dispatched on 2 Oct, informed about delayed delivery by1-2 days on 5 Oct. No proactive communication on this till I asked status on 9-Oct then status updated for out for delivery in 3 hours and end of the day it was mentioned package couldnt be delivered as there was no one at address though my family was there full day. They also processed refund without checking with me if I need refund or replacement. When requested for replacement it was mentioned that package was lost in trasit by one representative and it is being worked upon and asked to wait as he was positive by second representative. The process was too complex and Amazon absolutely made it confusing. Finally they provided refund with a status of order as it was cancelled by customer. Really Pathetic Service.

These great indian sale offers were never there as I heard similar experiences from office friends.

Hats off to Amazon. They must work for customer wishes and satisfaction, as customers are not fool.

I request you take necessary actions. I am ready to share all email communications in these regards.