Amazon India Complaints & Reviews

Sir,
I purchase motorola moto g4 plus mobile from amazon.in with in two days i have problem there is over heating issue.
Then i call amazon care for replacement or refund but they can't do any thing for me they simply ask me go motorola service center and take the service from them but according to amazon policies it provides 10 days replacement/refund guarantee.

Order ID:[protected]
Item: AIRTEL HUAWEI 4G/3G/2G DATA CARD - UNLOCKED
Qty: 1
I have booked a stated above item but got the mobile charger in place of data card which is totally wrong.we got the packet after one month and that is also wrong consignment which is not acceptable .Please replace it or refund.My contact no. [protected]

I ordered my new phone from amzon.in on 3rd of October on "Great india sale". i opted for 1 day delivery on this site (as i'm a prime customer). when it delivered to me on the next day (4th oct) its seal was torn & package was already open, thus i rejected its product keeping in mind about those online frauds.

than i ordered it again on 5th of oct. this time again it was on sale price(7999/-). this time i ordered it on my corporate address ( as this option for delivery is available in amazon, which they say it will get delivered between 9 to 5 pm) but i received the call at 8pm. i mean how unprofessional their delivery team is(first ur taking order to deliver in a particular time bound and than you yourself dont follow it, atleast they should not make fool of their customers). than next day when i called on delivery boy's phone no. he said he cant deliver the package coz his bike is not working well. after 2 days when i checked online its status showed the package is delivered, but i did'nt received it. after calling to amazon customer care several times i got to know that the package is not going to deliver to me, & i'll have to place a fresh order for it(let me remind u that now i can place this order at 1000/-, which is 2000/- higher than the price at which amzon.in have promised me the delivery).

if i'd already be aware of this than i definitely wont placed my order wid the amazon.in.

(and now i'm able to download my invoice which clearly says the product is delivered to me but in actual i dont received my product.)
my order no is ORDER #[protected]

Complain for order #[protected]

My problem: on 4th oct, 2016, this order is delivered (Wrongly updated on site as 5th oct) but because of having some defects in it i called to the amazon customer executive and apple customer executive for the replacement of the order. So after long discussion on 5th oct, amazon agreed for the return and replacement over the call and told me that on 6th amazon guy will come to pick it up. So on 6th amazon guy comes and picked the item from my place and gave me one slip (Find in the attachment). After that i called amazon customer executives for the the status of the replacement because on site and application, it is no where mentioned when i will get the replacement. Now they are saying there is no pickup created for this item then how come it was picked from my place. Now they are not helping me with this matter that's why i am writing to you please help me! With this. I have spent my hard earned money here and the indifferent attitude of customer care people is very discouraging to say the least.
All voice call are recorded in amazon you can check the recording of 5th oct 2016 time between 12 to 1pm that executive girl clearly told me to return that product. May be both the executive and courier pick up person did all this mutually.

I have bought a product online from amazon. But, they have sent me the wrong item. When i complaint about this they have taken back the item and promised to deliver the correct item. But again they have sent me the wrong item. This time i have again complaint about the wrong item. Initially even they do not agree that they have delivered a wrong item. After making a lot of arguments and i supplied evidence about the wrong item, they have agreed that they have delivered wrong item. Now it has been around one month, i am regularly calling them on alternate day and every time they told me that my refund has initiated and arranged a pick up from my home. What is more disgusting every time i get a call, and the courier boy tell that i am standing at the address. But, actually there were nobody in front of my home.
The biggest fraud is that amazon has not provided any higher official contact number or email address. The customer support service just talks to people and do not take any further action. They just console customers with big-big attractive sentences.

What is more disgusting is that these companies offer large amount of money to media channels to show that they are providing jobs to lots of indians just to obtain faith of the government. But actually they are deliberately diluting the issue that how big fraud they are doing with indians. The government and the media channels are not able to see this backdrop story.

I have got a bone to pick with amazon's fake deal.
A misrepresentation of cheat discount in period of big sale proves that amazon is turning into counterfeit playground.

Look how amazon has ridiculously marked up a product's list price by twice. Oh my god so much savings. Seriously, there's no need to inflate the list price by this much. We know retailers mark up stuff all the time to make you think you're saving more than you actually are but the lengths that amazon and its third party sellers goes is truly unbelievable. For example:

I was excited to buy the product and just find out the week later that i would have paid twice as much it's worth. I have added the screenshots for reference.

Please take the proper action regarding this and i am looking forward for positive response from your side.

I have ordered yesterdaysandisk ultra microsdxc 128gb uhs-i class 10 memory card (Upto 80 mb/s speed) with adapter. I have already paid the amount by hdfc net banking, expected date of delivery was 01 october which is already paased and i didn't get my product yet... What is this, this is really ridicullous..
Plz track and send it earliest.
Help me.

I had ordered mi pad on 28th october 2015. Order id:[protected]
As per the offer, the cashback was supposed to recieve before 15th jan 2016. I have provided last 3 month bank statement as well. Have written emails kindly as well with giving warnings. Still no response from amazon. Now amazon should pay the cashback along with interest. If amazon is not able to provide cashback then it should stop fooling customers by giving such offers. There are so many better options in market now. I have not ordered single item after this order through amazon. Please take actions towards amazon.

My ORDER #[protected]

Haier HWM58-020 Fully-automatic Top-loading Washing Machine (5.8 Kg, White) ( AMAZON FULFILLED)

Till today I am not received product.

Amazon don't have any control in Vendor & Courier Service.

I think this portal is No.1 worst portal in the world.

I am purchased panasonic handset on 26 sep 2016,

This is placed on 3 oct 2016.

I saw this product is useless without base telephone.

I fill return request on 3 oct 2016.

On 3 oct to 10 oct amazon and amazon seller are trying to handover this handset parmanently

This is give offer me 20% off to other item

I clearly give intrucation to amazon seller that
This product i have not require so please pickup pickup

Pickup many time on call on mail

But

No action no reply

Non delivery of cello ultra casserole giftset 3 pa was ordered and the same was supposed to be delivered on th e8th of october 2015 by the agent whose mobile no being [protected] (which by the way is switched off) now this said agent never came for delivery on both 8 or 9 th of october 2016 andthe message we get is that the buyer wasnot at home. thisisnot possible because it is aplay school and theschoolwasnot shut for holiday even onsundaydue to celebration at the school it was open.
Please instruct the saidagent to deliver the item asap

I've ordered apple iphone 6s 64 gb on 6th october 2016 and it's suppose t be delivered by 7th october 2016 8pm. I haven't received any order nor the communication from the team. And today all of a sudden at 6am the order status changes to delivered. The customer people states it's a wrong scan of code. Some states its escalated wait for 72 hours. No is calling me despite multiple contacts and promised follow ups.

This is such a worse service ever.

Yesterday i got my delivery against order no[protected], product eluga turno mobile blue.
My wife received the packet and paid rupees 8953/- as cod.
We were shocked when we open the box that old samsung mobile was placed inside new box with partial accessories.
This was really unfortunate and breach of trust.
I am looking forward for support for this fraud and cheating.

Hi, i am sudeep and has ordered a phone from amazon worth 19000 made the payment online and till today as of now 10-Oct-2016 the amazon customer care has no track of my item and they are ending up saying they will escalate and raise a ticket such a disgrace Amazon service is and when I am trying to go through the return policies they are abonduned in my app.
What am i suppose to do now?

Product not delivered after false promises.Stop harassing customer.

I want to inform you that i go to chennai and my product is delivered and when i come i see my product is damage and return date is finished so what i do my smart watch screen is damaged my 1000 ruppess smart watch is now not working and so give reply me from your company please cashback my money please please give me new or refund my money and i also pay from my debit card

This complaint is regarding my recent order for Haier Fully-automatic Top-loading Washing Machine order number[protected] from amazon.in which was placed on 2nd October 2016 and was about to get delivered on thursday i.e 6th October 2016 but i rescheduled it to get delivered on saturday ( 8th October 2016 ) between 8 am to 1 pm as i get weekend off from office. I waited till 5 pm that day, but i didnt get my product delivered and i decided to talk to amazon customer service. Customer service guy regretted for the delay and managed to convince me that i ll get my product delivered by 10 am next day morning and intentionally updating wrong status as delay delivery on customer request. Next day morning till 11.30 am no delivery nor any status update. I again called to amazon customer service and he assured me that i will get my product delivered by 3 pm and status immediately updated as out for delivery. Till 4:30 pm no delivery and i had to call customer service center again. After so much of high tones talk he assured me that he will make product delivered by 6 pm. I patiently waited till 7:30 but got really irritated when i received text sms on my cell that product cannot be delivered as customer was not available. This annoyed me so much and i again decided to talk to customer service. He talked to me and i request him to cancel my product and initiate refund asap and he transferred my call to the concerned department, there the guy told me that the product didnt reached mumbai as it got damaged while in transport and has already returned back to banglore on 6th of october ( making stories ) and saying that they have have informed me via email about the incident delay, (i have asked can u send me email screenshot but he ignored it) and he again transferred my call further and the next guy again making stories and informing me that they had attempted three times to get product delivered (they even didnt called me once and also we have cctv cameras installed in our society). And finally status is been updated as customer refused delivery. LOL. This is a serious issue and should be exposed highly and socially shared.

1) Wasted my weekend waiting for product to get delivered staying at home continuously for 2 days during the festival.
2) false commitment by customer care executives (all of them).
3) intentionally updating wrong tracking status as "delay delivery on customer request", which i haven't.
4) making false stories that product ll get delivered within one hour... product didnt reach mumbai only it got damaged while in transport and had to returned back to banglore, , , we have attempted thrice to get ur product delivered but u where not at home.
5) updating false update that customer refused delivery.

plz look into this matter seriously.

Regards
Sumit Bhattar
+91-[protected]

My order#[protected]
Today morning (9th oct 2016) i got a message your item will be delivered today.
Now i got a message could not deliver as customer not available to receive it.

No body came and no one called me... how can you say not available.
Dont fool customers.. you bloody amazon.

This is my last order in amazon.

You amazon dont fool customers simply... worst

I ordered one plus 3 mobile phone (Rs. 27999)+ 1 year extended warranty (Rs 1399) on dated 1 oct 2016. I paid the whole money as a single transaction of amount rs. 29398/-. First payment got declined. Then insecond try. I received the message my money got deducted. As 1 year extended warranty did not include my city. So i had no benefit of it. So i cancelled it on dated 1 oct 2016. And i received the refund of it. But as my order was not being confirmed by amazon i cancelled the order and asked my money back on dated 2 oct 2016.
From 2nd oct 2016 to till now. I have not received my money back. Everytime amazon is giving false statements.
1) sometimes they say wait for 4 working days. Still no refund processed
2) sometimes they said contact bank customer care by giving a reference number by email. Also they said my refund of rs. 27999/- is processed on dated 1 oct 2016. But i cancelled the order on dated 2nd oct. How can they process my refund one day before.
3) later i got mail that my refund is stuck due to some technical issues on their own side.
4) now they are saying that they have not received my money from hdfc bank so contact bank customer care.
Everytime i am being said various misleading statements. No refund yet. I am felling very harassed, helpless, and insecure regarding my money.

I raised a return request for a product and it hasn't been picked for so long. They automatically reschedule the pickup and moreover when I contacted their agents on chat, they provide with wrong re-assurance that it will be picked.

Customer agents told me that it will be picked on saturday, but no one came. When I contacted them on sunday, they said pickup will happen on sunday, but again no one came. I am really upset and no one seems to understand my concern. I request to take serious action against them. I feel scammed. My money is hanging in the pipeline.

My order no is ORDER #
[protected]
Name : Nishant Gupta
Complaint date: 5th september, 2016