Amazon India Complaints & Reviews

Address: Jaipur, Rajasthan, 302019

Website: www.amazon.in

I placed the order on 4th oct'16 during the sale of a one plus 3 mobile phone, they committed a delivery date of 13th oct'16 which according to me was already too much but because of rush. To my surprise this early morning at 02:00 am they updated status as "customer rescheduled the delivery" which i never did. Now they are asking me to wait till tomorrow and package is still lying at bangalore facility.
Order #[protected]

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Address: Chennai, Tamil Nadu, 403-3618541-4117140

Sir,

I m devarasan from alandur, chennai behind of s-1 mount police quarters... My wife name is renukka shree as a sub-inspector of police was booking english book before two days. On 13.10.2016 at 17.19 at our amazon company delivery one man was contact through cell phone [protected] with me and he was said that without respect, vulgar words also i am working in chennai police... Pls necessary action taken against delivery boy. But not action i m lodged against the delivery boy... Also i m attached speaking recording audio...

With regards...
E. Devarasan,

Amazon India customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by deva rasan Sir,

I m Devarasan from alandur, Chennai behind of S-1 Mount Police Quarters... my wife name is Renukka Shree as a Sub-Inspector of Police was booking English book before two days. On 13.10.2016 at 17.19 at our amazon company delivery One man was contact through cell phone [protected] with me and he was said that without respect, vulgar words also i am working in Chennai Police... Pls necessary action taken against delivery boy. But not action i m lodged against the delivery boy...Also i m attached speaking recording audio...

With regards...
E.Devarasan,

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Address: Mumbai City, Maharashtra, 400051

I have been speaking to customer service and escalation team regarding my phone not delivered as guaranteed. Instead of providing me with the solution they just ask to wait for another 24-48 hours and end chat without even giving the solution.
Why is it so difficult to contact your own department for tracking and delivering!!
I have never experienced such a pathetic service from any other company. I normally keep on buying products online but this was horrible experience!!

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Address: Mumbai City, Maharashtra

Website: www.amazon.in

Dissatisfaction and Trouble – Mobile shopping from Amazon.
Amazon Great Indian Festival (1st – 5th Oct’16) proved to be a real nightmare. Notable features of Motorola G4 plus (Order No: #[protected] inspired me to purchase it but was distressed when it stopped working on the very 2nd day. Replacement was guaranteed within10 days of purchase but in vain as they are not ready to replace or refund the money and is stating various excuses for the same.

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Address: 411019

Website: Amazon

This is with regards to the order #[protected] dated 2nd oct 16 for product r for rabbit cuddle snuggle comfortable baby carrier sold by seller the baby world.

As the commitment was for the product delivery on 10th oct 16 but still i am awaiting for the deliveries. From past 4 days i continues calling to customer care of amazon but again the same feedback given by them saying product will be delivered to my address in next 24-48 hours which is the same onward 10th oct 16. Today also amazon team & their supervisor told the same thing for 24-48 hours. Such type of ignorance & poor service can be expected by amazon & team. Hence i am filling the case to consumer claim by my advocate & amazon will receive the show cause notice soon.

Amazon India customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by Atul Dekate Recommended not to buy from Amazon as its fails on the commitment what they generally gives guarantees on time. Amazon asked for extra charges for the faster delivery, I have faced the same issues during my last order for Mobile where I have paid for Rs.100 for the faster delivery but product has been delivered after 3 days. Hence strongly recommended not to buy any product from Amazon, kindly use PAYTM SERVICES.

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Mayur Duchakke

from Pune, Maharashtra

Oct 13, 2016

Amazon had promise me a delivery date for a product on 8th of October today is 12th i haven't received the product . the accepted on record that they ver falsifying the information .
and everything was intentional . i have everything on record

https://www.youtube.com/watch?v=UREfT5U76Xs

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Address: 560100

Website: www.amazon.in

Order #[protected]
Tcl 139.7 cm (55 inches) l55p1us 4k ultra hd smart led tv (black)
Courier: amazon transportation services, tracking #:[protected]

I got a message on 10th october 2016 that my item has arrived early and will be delivered end of day. i contacted customer care and did not get any positive time frame. i got a call from the delivery guy at 10 pm that it is too late and cannot be delivered that day, and will be delivered in the morning on 11th. however on the portal it was mentioned "delivery attempted". there was no update on 11th or 12th. on 12th i started to contact customer care (chat) from 1 pm. i chatted with 3 executives, all of them promised that the delivery will be done immediately as they have escalated the issue, however on the portal it is updated as "the customer requested the appointment to be rescheduled". the customer care people were very rude and never gave any complete answers. their final line was that they could not give any information of this. today on the 13th i still did not get the product and upon contacting the customer care chat and phone, they do not give any answers and rudely cut my call and chat. there is no idea where this product is or if it will ever be delivered to me. and this is not the first time that amazon is doing this. amazon courier is the worst i have come across, no direct number to cal, no escalations, no information.

Amazon India customer support has been notified about the posted complaint.

Oct 07, 2016

Kjit's response Come and take are order back

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K

Kjit

from Thanesar, Haryana

Oct 13, 2016

We want to send the order back which we order and we don't like it so please send someone to take it and we don't like the letters which your persons spoke to us please come and take it back

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T

Tamilanand

Oct 13, 2016

I ordered HTC new mobile for 6999/- .but I received used HTC mobile so I returned that mobile back to amzon on 22/09/16. Still I didnt get any responce from them.please make them to return my money or replace the new htc mobile.

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Address: 380009

Website: www.amazon.in

I bought the printer, in accordance with the feature of wireless printing. However, when i contacted hp for installation, it says that the feature not available. (It specifically mentioned that 128fn stands for network and 128fw is the one who has wireless printing feature)

When i contacted amazon, their response was rude all the time as i think they want to finish the call on earliest. (Two times i heard them say, call is 15 minutes i have to cut it now). They said that i need to get that in written from hp and then only they'll believe. They won't do any due-diligence on product as listed and its customer's job to do so.

When i told them that, the hp customer care's response to check their website for product info and they can't give anything in return and if i call technician, it'll cost me 1000 rs for visit + there in no way they'll give u in return that the feature is not available, they told me as per the terms and condition, amazon does not hold any responsibility for product. Only a written clarification from the original manufacturer would qualify for any action. They agree that product does not have feature but they can't do anything about it.

So, what do i do? I can't get anything written from hp stating that feature is not available. Amazon surprising does not take any responsibility unless i get the hp to write about my printer. Customer care executives are rude and wants to finish the call on earliest, e-mail response is standard.

Am i stuck with wrong product? Is this how amazon does business? If it does, that they have a big problem ahead. I would like to get the resolution to my issue on earliest. Thanks

Regards,
Harish jain

Amazon India customer support has been notified about the posted complaint.

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HP India Customer Care

Oct 18, 2016

Hello Harish,

Thank you for your message. We are happy to help you.

According to the message you have posted we can imagine what you are going through right now

This is to inform you that HP Laser jet Pro MFP m128fn Printer doesn't have wireless printing feature available and the same is visible in HP website. Please click the below link to confirm the same information.
http://support.hp.com/us-en/document/c03898081

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

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Address: 560055

Website: www.amazon.in

I purchased Centy Toys Popular Tractor Series online from Amazon.in online but when i receive the items its so small in size and they overcharged for shipping also. I registred my complaint and they agrees to take back item and registered my return back complaint but no one come to collect the parcel and now they are not responding.

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Address: 560103

Website: www.amazon.in

I have ordered Moto G4 plus on 4 oct and my registered phone number is- [protected]. at that time it was showing it will be delivered by tomorrow 8PM that's why only i placed my order because last month my phone was lost. After that on Sunday it was out for delivery but my office is closed as it was sunday. After that the item was expected to reach on Monday but on monday there was no action taken by the delivery agent and also i didn't get any update regarding my order. After that on Tuesday morning i got a sms by IM-Amazon that my phone will be delivered by AmzAgent([protected]). When i called this number it was telling this number is not in service. And in evening at 7:30Pm again i got a sms that we could not deliver your order because as customer was not available. But i didn't get any call regarding that. After that on Wednesday morning i chat with the Amazon customer care and he told me that my item will be deliver today and he forwarded high priority mail to the agent. After that again i chat in afternoon again they told me the same thing. So after that at last i called the customer care in the evening. He also assured me that my item will be deliver by Wednesday only as it was last expected date for delivery. And also i told him to give a call by delivery agent why he is late or unable to deliver my product. For this reason i also scold by my Manager. I was concentrating on this order because right now i don't have phone.
Again i called the customer care in the night. But i didn't get my answer that why today my order was not delivered.

I was harassed so much and my lots of work was not completed because of this order only. i want compensation for my losses otherwise i'll make complaint to consumer court.

Suman Saurav

Amazon India customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110052

Website: Amazon.in

I have received a package from Amazon that was of someone else and I have paid for it since it has my name over it.
Not only I am suffering but the person who has ordered would he suffering too.
I talked to your executives and they say they can't arrange a pick up nor they could refund me since it's not ordered from my account.
Is this the service Amazon provides.
Should I go to consumer forum or should I give Amazon another chance to solve the problem.
It's my third post and more than 20 calls in 1.5 weeks.
I want a solution and you guys are really lowering down your repo

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Address: 600100

Website: www.amazon.in

I placed an order 23-sep-2016. (xolo era 4g mobile). order #[protected].
The product received was defective. the led back light did not work. after talking to amazon customer service, they finally accepted to send a replacement.

Replacement order was created on 06-oct-2016. order #[protected]. the replacement product also was defective. it had the exact same problem as the earlier one.

When i contact customer care for refund or replacement, their response was not satisfactory. they were asking me to goto xolo care on my own and resolve the issue or get a letter of approval to process my request. this is really bad service and they have disconnected my call. i want proper action against them.

Oct 26, 2016

Complaint marked as Resolved

I went my self to the Xolo Care and they helped me to rectify the problem.

Amazon India customer support has been notified about the posted complaint.

Oct 14, 2016

Updated by tracechandru I have tried to call Amazon customer service and my call was waiting for a customer service representative for 18+ minutes.

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Address: 800020

Website: www.amazon.in

I had ordered the above mentioned laptop from amazon. I received this product on 5th OCT, 2016. I called amazon customer service that the product they have sent is not functional and i need to return this. They said that I can return a product only after 3 days of delivery. I called in again after 3 days and they said that I cannot return the product as they can only replace. I said that this product is eligible under your return policy. Still the executive denied it and said that he will replace the product. I agreed to this as there was no other option. Now it has been three days and still there is not update on the replacement process. It has become a nightmare contacting amazon and being fooled by them every time you call them. I would say that i have never experienced such low business ethics by a e commerce company. Amazon has really lowered its standard. I hope never to buy any product from them.

Amazon India customer support has been notified about the posted complaint.

Oct 15, 2016

Updated by alokkumarsnehi Hi,

Finally amazon agreed to refund the amount but they have adopted a new way to harass the customers. The amazon representative said that they have initiated the return authorization and i need to send the product back to them. They said that the shipping amount will be reimbursed by them. Now finally i thought that my issue will be resolved. But yet amazon played another of its unethical business methods. They said that only an amount of Rs. 250 to Rs. 300 will be reimbursed. Now the fact is that DTDC charges Rs 3000 to ship a product to the address provided by amazon and INDIAN POSTAL SERVICE do not ship electronics product. These are the two agencies that have tie-up with Amazon as told by Amazon customer service.
Now this are the cheap tricks used by amazon so that they donot have to refund the amount spend by customers. I don't understand that amazon does not take complaints seriously because what i felt about their customer service is that they are just not interested in providing the services that is expected of them. And customer satisfaction is not a concern for them.

I am really tensed and do not know what to do now. Amazon doesn't seem to interested in resolving my issue. I have spent Rs 31700 on this product and don't know how much more I have to spend to send this product. I had bought this laptop beacuse I needed it for my exams but now there seems to be no ending to this issue. I cant really tell the state of mental tension and worry Amazon has caused to me. I have lost hope of getting my money back and I really dont know what to do next. Can someone advice me what action can be taken so that I can get my money back and this product returned. I will try my best to reach out to people so that I can tell them about the unethical ways adopted by amazon to harass their customers.

Oct 15, 2016

Updated by alokkumarsnehi I don't know how many times I have to mention that customer service of amazon is very very poor. Tried calling amazon but the representative disconnects the call every time when I ask him to transfer the call to his supervisor. It has happened several times and yet the customer service did not call back. They send an email ( which is system generated I guess ) apologizing for the inconvenience but they never actually call back or get in touch.

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Address: 632503

Website: amazonindia

I ordered watch in amazon at september 30 and they told u will receive on october 10 but not received yet. I make call on amazon customer care also but no response. please help me to deliver watch to me or else refund my amount

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Address: New Delhi, Delhi, 110019

Amazon india order #[protected]

This is to inform you that i have ordered oneplus 3 phone on oct 1 2016 with one day delivery which was to be delivered on 3 oct but delivered on 2nd oct by the delivery boy mobile no. [protected].
When i checked the imei no. on the phone it is not matching with the online bill.

I ordered a phone from amazon on 1st oct 2016, with one day delivery, while tracking information showing that the phone will reach to me on 3rd oct 2016, but in the morning of 2nd oct 2016 i got a call from amazon delivery boy having mobile no. [protected] asking me if i was home to take the delivery. he came to my house opened the package on his own, i checked the phone on that time it was ok, i made the payment and went inside my room, within 2 mins he was gone, later that night i was looking for the bill but it wasnt there, i checked the box and everything. then i called amazon customer care early morning around 2 -3 am telling them about the incident. till now no one has resolved the issue not even 1%.

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Address: 560025

Website: amazon.in

Hello Amazon,
My name is Bharath Kumar, and i have ordered a moto G 4th generation mobile last few days back and i have received the mobile now, but as i seen in your website, i didn't got any cashback yet . my order ID is ORDER #[protected], and ORDER PLACED on 5 October 2016, please check the details provided and do the needfull.

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Address: 110096

Website: Amazon.in

Amazon promise me to delivers product in 7 to10 October but they didn't now they delayed to delivers in 12October now they expected delivers date delayed once again to 15. They already take money but didn't do anything...

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Address: 560102

Website: amazon.in

I bought a motorola g4 plus from amazon.in shopping portal and received the product[protected]. On opening the box, in first use I realized flash is not working.

I tried contacting amazon customer care who asked me to install and run some app. After that, they realized it's a hardware issue and asked me to contact Motorola customer care and get a DOI certificate for Amazon to process return.

When i contacted Motorola, they said they don't issue any such certificate which shows it's an open lie on part of Amazon to customers.

Finally I called amazon customer care again and asked them to process my return. They are asking me to go to service Center and get it fixed. When I told them i am not going to pay full and buy a defective piece which I myself have to get rectified, the call was disconnected. This behavior is absolutely pathetic and unacceptable.

Amazon has to take full responsibility of defective piece and get it resolved with Motorola themselves instead of asking me to go to Motorola service center which is other part and known for its bad customer service.

Amazon India customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by ashrafi Order ID: [protected]

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Website: amazon india

I had booked sketchers walking shoe at 50% discount during sale on 4 th Oct 2016. It was informed that the product will be delivered by 15th Oct 2016. Again I was informed that it will reach you on 13 th. Day before yesterday I got message that product isbeing returned. I contacted customer care on 12 as well as today. they failed to reply the reason for returning.

I presume that the changed their mind to sale the product @ dicounted rate. It can be said that It is a FAKE SALE.
DEEPAK KUMAR
[protected]@gmail.com
[protected]

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Address: 560068

Website: Amazon.in

Had placed an order for a OnePlus 3 Mobile on 5th Oct'16 arnd 10:30 am. This order was fully prepaid along with the delivery charges for same day delivery.
Got the confirmation from Amazon.in immediately that the order is confirmed & would be delivered the same day & then the agony started.
Today is 13th Oct'16 and I am yet to get the phone delivered. This is in spite of the fact that the delivery is supposed to be dispatched from one of their fulfillment center in Bangalore & it is to be delivered in the same city.
I have tried contacting them infinite number of times through all possible
channels - Customer Care phone, Customer care chat, social media (facebook) but I have been getting a standard response that the shipment is delayed due to some technical glitch, that it has been escalated and that they will get in touch as soon as they have an update. This has been ongoing for the last 8 days & causing me immense mental agony, distress & depression.
Please refer the link (https://www.facebook.com/AmazonIN/posts/[protected]) for my various attempts trying to get a solution to this agony from Amazon India.

Would sincerely request for an expert advice here to understand what should be my next steps & how can I get the product for which I have already paid thousands of rupees but am yet to receive it.

Amazon India customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by Megha27 Had placed an order for a OnePlus 3 Mobile on 5th Oct'16 arnd 10:30 am. This order was fully prepaid along with the delivery charges for the “GUARANTEED” same day delivery.
Got the confirmation from Amazon.in immediately that the order is confirmed & would be delivered the same day but then the agony started.
On 5th Oct’16, I had spoken with Amazon India several times to enquire the status of my product delivery. Their customer care stated that even though the delivery address is that of a commercial building, since it is the same day delivery, the delivery cannot happen by 6 pm which is their standard deadline for deliveries to commercial addresses. I was made to wait till 9 pm stating that it will “Guaranteed” be delivered by then but then no delivery happened & they then started hanging up on me stating that it is delayed & that they cannot do anything to help me.
Today is 13th Oct'16 and I am yet to get the phone delivered. This is in spite of the fact that the delivery is supposed to be dispatched from one of their fulfillment center in Bangalore & it is to be delivered in the same city.
I have tried contacting them infinite number of times through all possible channels - Customer Care phone, Customer care chat, social media (facebook) but I have been getting a standard response that the shipment is delayed due to some technical glitch, that it has been escalated and that they will get in touch as soon as they have an update. Other than this, there is nothing that they can do to help me!!!
Now, this has been ongoing for the last 8 days & causing me immense mental agony, distress & depression.
Please refer the link (https://www.facebook.com/AmazonIN/posts/[protected]) to see my various attempts in trying to get a solution to this agony from Amazon India.

Would sincerely request for an expert advice here to understand what should be my next steps & how can I get the product for which I have already paid thousands of rupees but am yet to receive it.

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Address: 411047

Website: www.amazon.in

I had two orders placed with Amazon on 6th of October 2016:
[protected] Optimum Nutrition (ON) Whey - 1.85 lbs (Chocolate)
[protected] Optimum Nutrition (ON) Amino Energy - 30 Servings (Orange Cooler)

Both of the orders were scheduled to deliver withing 24 hours. But both of them are not delivered for nearly a week now.

The delivery agents behaviour was rude. Twice they went to some wrong address and lied to that package not delivered as customer was not available.

I have called three times to customer care and even after them promising me to deliver the product within 24 hours there was no delivery.

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 842

Oneplus 3 not delivered as committed on 13th oct'16

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Regarding to your amazon delivery boy speaking bad words

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Phone not delivered on time

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#[email protected]!!!

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Delays in delivery/ fails on commitments as per the order

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Product not delivered and no information provided by cc

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Order no: 404-1996391-5527503 product hp laserjet pro mfp m128fn printer -

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Centy Toys Popular Tractor Series

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Moto g4 plus delivery isssue

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Wrong package deliver and no refund made

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Xolo era 4g order placed

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Lenovo thinkpad e450 (i3 (5005u)/mtm-20dd-001nig / 4gb ram / 500 gb hdd /14 inch / dos), black

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I ordered watch in amazon but not delivered

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Imei no. In the bill and in the phone not matching

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I didn't received my cashbask

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Not deliver product yet

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Motorolla g4 plus defective piece received

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Return of products without attempting for delivery.

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Delayed Delivery of OnePlus 3 Mobile

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Two orders not delivered

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