Amazon India Complaints & Reviews

Hi, This is Sushil Contact- [protected] email address - sushil.[protected]@gmail.com. I have bought a Samsung Led with Order No.[protected].in the month of May 2016. It is really surprising that within few month o[censored]se only the screen developed spot & lines on it.Since yesterday it stopped working. I bought the Samsung product thats also with Amazon for quality assurance. I am really shocked with the experience and expect a good assistance from Amazon as it is reputed as Customer oriented company along e-commerce companies.

I ordered a mobile in amazon, and they promised to deliver on 28th September. I received a message on 26th september that product is delivered, without delivering the product to me. I raised a complaint and they asked me to wait till October 1 st for the next action. When i contacted the amazon team, they are not responding and is not ready to refund the money. Am out of station and not in a position to receive the product any more and am mentally effected badly that am even losing my sleep because of this fear of loosing money and i dont want to have any business relation of product purchase with Amazon. Such is their response, i need the refund and compensation for the mental stress they created which is impacting my mental health. Order ID reference[protected]

I got faulty product spike guard ... i wanted return or refund... no one was coming for pick up ..so i insist to refund or replace with amazon associate ..after half an hour .. account is closed permanently ... not only my account but all the account of 12 family member ... we bought lot of purchasing since 2014 ... the reason they give is ..too many returns .. and amazon think that we buy things for re -selling ... all they stated is false .. i can give my adhar no. etc. for proof .. but they close all our family member .. for no reason ..problem is what about the warranty on the product ..and gift card amount ...they do not reply jow ..what to do ..

I purchased a smartphone from amazon on 2nd October and paid 100 Rs. extra for the fast delivery the product within a day. I got the notification that the product will be delivered by 4th October (today). Now, it's 7 pm, and I have not received the product.
I am leaving Delhi for a 15 days toor to Chennai tomorrow morning, that is why I paid 100 Rs. extra for a fast delivery. I received a text message about the phone number of the courier boy who will deliver the product. I called him many times, but his phone is switched off from hours.

If I am not getting my product today, then the extra 100 rs. paid by me is a waste, plus I will have to cancel my order, and I will not be available to receive it next day.

My concerns are:
1. Why I was charged 100 Rs. extra for a false commitment of timely delivery?
2. Will that 100 Rs. will be refunded to me if I am not getting my order today?
3. Why am I getting the number of such an unprofessional courier boy whose phone number is switched off?

I hope I will get a fast solution without suffering.

Dear sir,
I buy mi redmi note-3 from amazon where i see they saw me this phone is dual sim and memory card but when i see mobile there was i use one sim and memory card or else dual sim me not want that type of product for that i write amazon but they not gave me satisfaction i also attach screen shot of features which they saw but after that they not tack product back and not gave me my money back please help me for my that issue my complain number in amazon was #[protected]

The font camera not working. Says could not load gallery and some japanese language

Hi team,

I would like to inform you that i have received a defected product form amazon.in, which sounds to be a very reputed e-commerce giant. Besides that i am purchasing goods from amazon since last three years.

But this time on september 9, i ordered a one plus brand phone worth rs. 28000, which got delivered to me on september 13.
I just un-boxed the device and started it for the very first time, it worked well for 30 min. Post which the product never worked and within same date of delivery i raised my concern with amazon.in highlighting the issues with the product.
Further to which, they asked me to take the phone to nearest one plus service center. Then i went to one plus service center. Where the executives advised me to get the product repaired.

Now, just imagine how awesome it this : to get the phone repaired, instead of replacement, when the product has not been for for an hour.

Since, september 13 : amazon.in and one plus team is just making me to go back and forth and i am roaming among them two with no concrete resolution for replacement or refund up till now.

On september 19, they mentioned in one of their email that amazon.in has the policy to refund or replace a product within 10 days or purchase.
This is again a very generous step from them, if i got the product on september 13 and same day i raised the complaint for the product being defected.
Then where is an issue with my act, since they only wasted my 10 days by misguiding me at each and every step, and when those 10 day time passed they simply started about advertising their policy of refund and replacement. This is really a fraud amazon.in doing with their customers; even their cc executives are so rude ; they don't even listen to the requests which a customer is making.
I am really feeling depressed since my rs 28000 is on stake.

Hence, requesting you team to kindly take a serious action against amazon.in to help me and kindly do the needful.

Thanks and regards,
Raman kr madaan.
C :[protected]
[protected]@yahoo.com

Sir i have book a redmi note 3 mobile worth rs 11999 .i paid this payement threw credit card of axis bank [protected].but even 4th oct i have not recived my mobile or not recived my reverse payment.i call many time of costomer service but no setisfactory answer they give me.plz accept my complained and solution my problum.the trasection id is 088490.refrence id[protected]. equration id is 433274
thank you.

I had successfully completed the quiz questions and as per your instruction i had made a payment of rs. 250.00 from my airtel mobile number ([protected]) a/c dated 04/09/2016 with txn id : 84992602 but till date i have yet not received any confirmation from your end. Hence either send the confirmation along with the i phone 7 or else i want my amount refunded at the earliest. Other wise i will take the necessary legal action against this company.

I was sold an used phone fraudulently through amazon. I spent 15000 for the Moto 3 on Sep 14 2016. When it was delivered on Sep 18 i immediately notified amazon of the fraud and the package was collected on Sep 19 with a promise for refund / replacement within 6 - 9 days. It is now 15 days amazon is refusing to refund me. I am exploring my legal options as well. Not sure of the best way to resolve this. Multiple attempts to reach amazon via email has yielded no response. I had a chat with a customer rep who was rather rude.

Dear sir,
This is to inform you that i am a customer of amazon far very long period and i always recommend your website to my friends also. i gifted some product to one of my female friend in himachal nadaun place and the delivery agency did not delivered that product at home and compelled my friend to pick that product from there address and they were three delivery boys kidding with the customer and asking for the payment and extra charges.whereas i already paid that amount by debit card and miss behave with her i am sorry to say if this kind of behavior will be continued then i will not shop from amazon anymore.
Thanks
Regards: Rahul narang
contact no: [protected]
email: rahul.narang.[protected]@gmail.com

Hello sir,

I had ordered a moto g play, 4th gen (Black) with free power bank on 1st october and selected paid delivery so as to receive it in 1 day. I did avail for the paid delivery option as i would be travelling on wednesday evening to meet my parents and this was gift for my father. I did receive the phone on same day (2nd october evening) but the power bank was missing.

So immediately i called customer care and asked for the free power bank. Representative name prachi attended and she confirmed that the package will be picked from my billing address (My office address) as in day time i am in office (As i had requested her). But i got a message that my order will be picked up from the shipping address (My home address).

I again called the customer care and then another representative by name vikram confirmed that package will be pickup in evening from by shipping address and a new will be delivered to me by wednesday. He had also sent a mail for that to me.
But till evening i didn't receive any message and so i called the customer care again. I spoke to azar who later transferred the call to vidya from the escallation department (As told by her). She said that the package can only be picked up tomorrow (Tuesday 4/10/16) but she can't assure that the package will be redelivered to me by wednesday or even by thursday.

Now i feel to be cheated and frustrated. I had bought this product from my father as a gift for the festive season. Now i need to keep this package without the power bank, which in fact is cheating. It is such a shame on my side that i trusted on your reputed customer care representatives.

So please can you look into it. It will be really nice. I saw a lot about you in the net and keeping faith on you.

Details:

Order no: order#[protected]
Name: abhishek saha
Contact no: +91-[protected]

My order is wrong reseive amazone is fake site to deliver any order

give me the my amt

Hello team,

This is to keep you posted that i have been facing lot of issues with one of your product which is lenovo zuk z1 and now i need replacement of it.

I purchased this phone in the mid of june 2016 and started to get problems from the last week of july.

Amazon's refused to replace it even if the fault is from their end.
They didn't arrange the return pickup and phone went out of their return policy.

Then i called amazon many times but the no one bother about my problems and their customer support representative kept on disconnecting my call.

Then i visited lenovo service center but that made my life worst.

The phone is just 3 months old and pcb, screen, battery & network antenna has been replaced already and software update many times, but the issue still exist.
Double tap feature still not working and phone not hangs intermittently.

This phone is really pain for me, as i already spent good amount of time and money on this.
Kindly process the replacement or refund of this phone or ask amazon to do it.

Regards,
Manish
Ph : [protected]
Office: [protected]

Product name: lenovo zuk z1
Imei # [protected]
Purchased from : amazon.in

I have ordered moto g4 plus in great indian festival sale on 2nd october and they haven't shipped my phone yet.

Expected delivery date is 17th oct and i don't understand why it would take them more than 2 weeks to deliever my phone.

Expected shipping date is 7th oct and the sale ends on 5th oct so if they wont ship my phone then i will consider it a case of fraud because the sale is going to end on 5th oct and there won't be any offer after 5th oct.

I trust amazon over any other online shopping site in india and i hope amazon deliver my phone fast.

Dear Sir,

I Devendra Singh, I want 2qty yuphoria mobile phone, which was I have to buy in two seperate orders in Rs.6000/-schemes of 15% Cash back of HDFC Bank Debit/Credit Card.

I had bought 1qty. yuphoria mobile along with 2 back cover and 2 pair socks in order no 1 is :[protected]-8317955) Order amount is Rs.6357/-and order date is:-01-Oct-2016, in HDFC Bank Debit Card Cash back scheme,

and my order no 2 is :[protected]-1519552) Order amount is Rs.6398/- and order date is:- 01-Oct-2016, in HDFC Bank Credit Card Cash Back scheme,

As per the discussion with amazon team the order of[protected]) Order amount is Rs.6357/-and order date is:-01-Oct-2016, in HDFC Bank Debit Card Cash back scheme, dated 01-oct-2016, and he is saying the payment was declined at your card, we have not received payment against this order, If your payment has been deducted in your account your balance will be credited 3 to 5 days automatically. he checked all availability of below mention items which was i have to buy me, he suggests me now you can place another same order,

Now this time i have placed another same order another email ID, dated 02-oct-2016 order no is:[protected]-2269947) now this time order amount is Rs.100/-less. Total amount I have to pay (Rs.6257/-) in HDFC Bank Cash Back scheme.

Sir my concern is today's morning I have to checked my both order, the both same order are placed in my delivery address, then I have to call amazon customer care, I request to customer care sir please cancel my order no:[protected]-8317955) he checked my both order and he is cancelled my both orders. Today's morning to till time I have already call Amazon's customer care 7-8times same concern but nobody person resolved my complaint. Finally today evening I talk to Mr Milind (Amazon Customer care assist) I pronounced all concerns, he help me long time, he saying sir I have to see your both orders this time your both order are cancelled so you are not elegeble for HDFC bank cash back scheme, I will suggest you now first you can place your 2qty yuphoria mobile phone in one order then you are eligible for HDFC bank cash back scheme also he is suggest me if you want to take a delivery in priority basis you can choose 1day paid delivery option, I have done all process as per the suggestion by Mr Milind :- on calling to mr milind I have placed fourth order along with bacca bucci shoes. My fourth order is my friend name the order no is:[protected]-3469135) Order amount is Rs.10477/-with delivery charge I have to paid, and order date is:-03-Oct-2016, in HDFC Bank Credit Card Cash back scheme, After 5minutes I got a mail your order is cancelled given below reason:-
After date again I had call to amazon customer care,
Same concern I pronounced to Mr Ayush(Sr.Supervisor), he is not resolve my concern.

I am attaching the cancellation mail:-

Your Amazon.in order has been cancelled[protected])

20:56 10/03

Hello,

We cannot complete this order because our records show that you have reached the purchase limit for this product.

To provide more customers with great prices, we may set purchase limits on products that have very low prices or a limited supply. If a purchase limit is in place, we will display a message on the product page that reads "Limited Quantity". You can find the message under the product details near the top of the page.

After you reach the purchase limit for a product, please do not try to buy that item from Amazon.in while the purchase limit is in place.

If you believe that we have cancelled your order in error, please reply to this message and let us know.

-- Order Number:[protected]

Sincerely,

Account Specialist
Amazon.in
www.amazon.in

Now i am fristating, I don't understand what should I do. Plz help me.

Very pathetic service given by amazon team.

Now I have already paid total Rs.29489/-by my both HDFC Bank debit and credit of my four orders. Sir now I specially request to you please process my fourth Order Number:[protected] dated:- 03-Oct-2016. At priority basis. Which was also in cash back scheme.

Regards,
Devendra Singh
[protected]

My order no.[protected]
Model no.YU yuphoria 5010
Received on date-26/09/2016
Complaint-When I received and open the box and switch on Mobile when after 20 minutes it heat like a iron then I called the amazon about this mobile problem and I said him return this product and refund my money but they said this is not possible you go YU service centre I go there but he does not solve my problems

So sir my product under amazon 10 days refund warranty and I want refund
Pl.help me
Thank you

I have purchase water level indicator from amazon on 31 aug 2016 and they have given one year warranty on it. Now after one month it stop working, now they are not refunding my money

In august i had created my amazon.in account by the amazon.in mobile android app, since there is an option of creating account only with a mobile number, so i followed same and didn't entered my email address. The account was by mobile number : [protected] and name of account holder was shobhit gnagwar

Than around 30th of august i ordered a coolpad mega 2.5d on my delhi addresss by cod, my order id was[protected]. The order was delivered and there was no problem, than on around 14th of september i placed an order for coolpad mega 2.5d back cover on my bareilly address and paid online, payment was successfull and order was placed, but after sometime it was cancelled and money was refunded.

From that day all my orders were automatically cancelling than on 21st september i recieved a gift voucher of amazon of rs 200 from a gaming site, i tried placing order on 21st september using that gift voucher but again cancelled and after 3 tries i was unable to access my account.

I called amazon.in customer service for more than 30 times but all waste as they said that they are not having access to blocked account database.

So i kindly request that either amazon.in refund my gift voucher of rs 200 or simply unblock my account.

Dear sir/mam
I have purchased a car tracker from amazon.in in july 19 2016 but that product is totally damaged beacuse that product have software issues.
Then i contact to the amazon about the products's complaint. First they said they will send my money back but now sometimes they said we have already transfered to your accout or sometime they said we will never gave you your amount.
I have proper proof of this whole matter.
Recordings of coustmor care and mails from amazon.in
I wish i can get help from you.
My mobile no. Is [protected], [protected].
Thank you
Your truely.
Ritik