Amazon India Complaints & Reviews

I had ordered a product from Amazon India on 8th September 2016 but has still not been delivered.
On contacting Amazon, they say to check with the Seller. I had also requested for refund as the date of delivery of 15th September was missed.
Still there is no confirmation of refund.
When they take money they should owe responsibility till product is delivered.
Even in this fast world, they take can't deliver product in 20 days, that too in a city like Mumbai?
Please help to get my money back.

Order id :[protected]

I purchased India gate feast rozana 5kg rice at Rs410/- from Amazon which was shown at 40 percent discount. But when I got the product the MRP itself is Rs380/-. I l raised the issue with customer care but to my shock they are telling that amazon is not responsible for the products sold by individual sellers . The same can be viewed in amaxon.in site . Pls take strict action as it us big online fraud .
My amazon id: [protected]@yahoo.com
[protected]

Order Number:[protected]
Claim Date: 17 August 2016
Order revived Date - 22/07/2016
Damaged products
money refund

Dear amazon,
I had order a product cash on delivery 23 august 2016.
Product name was "beevee mens 100% cotton solid khaki elasticated cargo 3/4ths pant with drawstring (fmbr1821khaki_xl)".
Product order name is order #[protected].
The courier man has reached my address on 29 august 2016.
I had paid amount rs 1399 through debit card swap machine. my amount had been deducted on spot same time from my bank account. but courier man told me that amazon transaction failed. he has not received amount.
He has not handover product to me.
Still i had send several mail to amazon customer care and talk to amazon customer. but they not any action. i had send my bank statement several to customer care but he has not return my money.
Amazon please return my money rs. 1399. still one month i am waiting..

On 15st september, 2016, i had ordered a panasonic 32" led tv which turned out to be defective within 10 minutes of its delivery (received on the 21st of september). after phoning amazon india the first time to request return (not replacement), they stated that the tv could be returned, it has to be replaced. however, i did not want a replacement, i wanted refund, but even after explaining this to them several times, and even after my return order had been scheduled, i received a message on my mobile saying that the return order has been rescheduled. this kept happening for 3 days straight. the last time i called amazon india, which is only 5 minutes ago, they accused me of refusing to return the item. till now, after 3 days of phoning amazon india and requesting refund, no delivery man has yet arrived to take back the tv, and my cash amount of rs. 21000 is also on hold.

Hi, iam neha srivastav i hav ordered one dress material on 21st sep. and i got the confirmation via order num[protected]... today i got a call frm the delivery boy via phone num [protected].. and informed me dat it's not covered under his delivery area and later he said that the delivery address i given is not complete i hav gvn the address as 1-2-84/1, prasanthi arcade, kothapet, hyd-35. i given the delivery address of my bank, as iam an employee der which is very well located evn wt ot door num.. if the ppl like amazon giving these kind of service to the customer it's too bad frm ur part and harassing a customer like this manner..

I have ordered Moto G4 plus it was supposed to be delivered 24 sep. I have waited whole day for the dilevery but didn't got any call or message . I contacted the customer care also they assured that it would be delivered by 9 PM but I didn't receive after that when I contacted customer care they said it can't be delivered today. Even they were not talking properly on the call.

I had purchased the samsung s7 from amazon.in for 12503 on 23rd sept but they had refused to provide me the handset playing excuse for it being out of stock . I had paid the money online via debit card . Even after i had confirmed thrice from customer care about confirmation of my order but still after all that stuff my order had been cancelled even deleted the record from my amazon account playing mischief . Pls help me out they had declined the order even after offering the deal and received the payment from my side

I have ordered Items vide[protected] and I paid full amount vide Internet Banking, but within 10 min I received mail stating Payment Declined, where I reached my Bank and found that payment has credited to Amazon India. I later called and they confirmed that they have not received payment, so I cancelled order and now they are not co-operating for refund.

I have ordered Hamee Smartwatch from Amazon.in on 23 sept. 2016.
Order no.[protected]
On 24 sept 2016 Amazon themselves cancelled my order without informing me.
I called their customer service Department, they told me that this is Amazon's fault, but refused to place my order and cancelled it.
Kindly help.
I want to get my order ASAP.
Thank you.

P.S. Screenshots are attached for further reference.

I was looked Alfa mart bluetooth reomte at Amazon.in and after see its pics immoderately placed order for same. but when i received parcel that Item is totally different which they shown to us. this is wrong.
please see this pics what i order and what i receive.
my order number is - ORDER #[protected]

I placed and order and cancelled it. I payed for it online. When i cancelled it, i got an email saying the refund with reflect in my account in 2-4 days whereas when i called to customer service today they said it will reflect in 7-10 days. It's 27, 999 that's a big amount. I placed the order on 19 september 2016 and cancelled on 22 september 2016. They are giving me different days when the refund will be credited to my account. One email said 3-5 days whereas another said 2-4 days. I want to get my money back!

I have ordered Hamee Smartwatch from Amazon.in on 23 sept. 2016.
Order no.[protected]
On 24 sept 2016 Amazon themselves cancelled my order without informing me.
I called their customer service Department, they told me that this is Amazon's fault, but refused to place my order and cancelled it.
Kindly help.
I want to get my order ASAP.
Thank you.

P.S. Screenshots are attached for further reference.

I bought yu unicorn mobile from amazon i complain regarding replacement on 20th sept they giving delivery time on 21thsept but delivery boy ddnt come and again i complain to amazan customer care then they give to 23sept till 2 pm but still the delivery ddnt come i again complain but they are not giving satisfactory answer so please do necessary action against them and provide me compensation

The above product was delivered to me yesterday.It is a wireless music player.It shoudl play USB
I am not able to play USB on it.please make arrangements to take the product back

Refund amount of Rs.41, 467.00/- against Amazon.in (Order Id #[protected] not yet initiated/received as of now after so-many-days even after return product has been delivered to Amazon Fulfillment Center on 22th September 2016 at exactly 12:10 (please kindly check this particular Blue Dart Courier Private Limited Tracking Number/Air Way Bill (AWB) Number # [protected] for this return) and so-many problems/troubles I had faced earlier for this return had passed on but Refund amount of Rs.41, 467.00/- not yet initiated/received as of now for Punjab National Bank Debit Card Account even after Pickup has been already successfully done on Wednesday, 14th September 2016 at exactly 05:00 PM in the evening (Blue Dart Courier Private Limited Tracking Number/Air Way Bill (AWB) Number # [protected] for this return) and even after return product has been delivered to Amazon Fulfillment Center on 22th September 2016 at exactly 12:10 (please kindly check this particular Blue Dart Courier Private Limited Tracking Number/Air Way Bill (AWB) Number # [protected] for this return) against the completely different item product model of MSI Graphics Card which I had received in reality against the original ordered product which I had actually placed the order for MSI R9 390X GAMING 8G Graphics Card and moreover please resolve my problem as soon as possible as already so-many-days had passed on but my same issue had-not-been resolved till yet and moreover I had faced earlier so-many problems/troubles for this return… So, I therefore kindly request you from the every very corner bottom of my heart that please Sir/Madam to kindly do the needful and refund my full amount of Rs.41, 467.00/- as soon as possible so that I can again use the amount to replace my order for the exactly same item product from Amazon.in through a completely different seller this time!!! Check the tracking Id properly the return product has been delivered to Amazon Fulfillment Center on 22th September 2016 at exactly 12:10 (please kindly
check this particular Blue Dart Courier Private Limited Tracking Number/Air
Way Bill (AWB) Number # [protected] for this return) for Amazon.in (Order Id #[protected] please kindly take this matter seriously and resolve my problem as soon as possible since the return product has been delivered to Amazon Fulfillment Center on 22th September 2016 at exactly 12:10 and you guys have not yet initiated Refund amount of Rs.41, 467.00/- against Amazon.in (Order Id #[protected]!!!

Hi Concern-help,

I would like to file a petition against this Amazon order for unlawful act.

Order number: #[protected]
Order Date: 29/Aug/2016
Product: Purchases a samsung galaxy A3 for INR 9990.
Order was suppose to deliver on Sep3.
They tried to contact me on Sep3(but i didn't received any call).
Next delivery date was Sep6.
Until now i have not received my delivery and seriously reached to customer care of Amazon for 5 times and no action been taken until now.
This is causing me lot of time and my money was deposited to Amazon on my order date and still my order is not received, i need to file a petition against this unlawful act (and violating the terms and condition of the order been placed).
I am not expressing my actual feel in this email, just proceeding as per legal this fraud acts need to be addressed and we need serious communication channel against this kind of ecommerce business complaints.

-Roobesh G M/Sruthy Raj

I had raised the return request for above two defective products. I got the mail that they will be coming on 12 sep to collect the product.

Its been a 12 days nobody came to received it even though we have called 4 times to raise the concern. now i can see that the last day to return the product is 24 sept.

This is really frustrating. Amazon should update its site that it is only responsible for delivering the product not to return it customer should be lucky enough to get the correct one.

I bought a HP OfficeJet 7500A Wide Format e-All-in-One Color Inkjet Printer of Rs.21, 899 through Amazon by its seller Computer Sale on 15 July 2016
Amazon.in order number:[protected] and Order Total: Rs.21, 899.00 but received a bad Packaged product, it also displayed error on Switching on the Machine and so requested for return & refund, But the Seller is forcing me to take the product claiming the Photos are not of the Product he had sent me.But these are Pictures taken by me on the Same day of arrival of Product and requested for refund in 2 hours of time the Product had reached me.Even after waiting 2 months i receive a refund of Rs. Rs.2190 even after taking the product from me. I do not have proper reply or Justification both from Amazon or its Seller.For past 2 months am fighting on this regard.This Process has been troubling me too much mentally by following up with both for past 2 months, moreover am paying Interest to my Bank for a Worthless Product, which is not with me as well . I neither receive a proper response for Trusting Too much and now they Say they Cant refund beyond Rs.2190.
This is hurting me Badly.
Kindly Help. Yamuna.

I ordered led bulbs order no[protected] not yet received.only I'm receiving msg like order conformed.order dispatched.ectopic like that.no proper response from ur agent which u send their no-[protected]/[protected]. Poor service.