Amazon India Complaints & Reviews

I have ordered escro men's blue casual sneakers (slip on). my order no. is[protected]. on 07 oct 2016 at an unsual time 9:30pm the delivery boy called me and i picked up call. he said he is on my gate. but when i reach to gate after some time he was not there. i called him he said he had crossed gate and on the way to home refuse to deliver.

Order id :#[protected]
Name : Kshitij rai
I have ordered onepluse 3 from your site on 3rd Oct 2016.
I got stones and tiles in the box on 7th Oct 2016. And they also took my current phone in exchange policy.
I have complained via mail around 5pm on 7th October 2016 but still haven't receive any response.
I have called courier boy as soon as I opened the packet but he refused to come back . Lost trust in amazon.
+[protected] courier boy phone number
I want my money and phone back.
Please take action ASAP.

I booked moto g4 phone on 2nd october 2016. Same day offer was inclusive of free powerbank worth of rs 999. I received only phone on 5th oct 2016. On same day i called on customer care no and sopke with mr hardik. He assured to replace the product within next 24 hrs. 48 hours has been passed now, neither collected nor received any call from your side. I have ordered so many things from you and this is happening with me first time and you people are not responding it. I am really disappointed with your services, hence forth i am not going to order any product in future. If i will not get any solution in next 48 hrs then i am going to lodge complaint against you in consumer court. Order #[protected]
E mail: [protected]@gmai.com

Order id no:[protected]: i have ordered for hunter mosquito repellant machine and mosquito bat and paid money (cod) of rs.1744/- for both the items, but delivery boy delivered only bat and not the machine. it is a thin cover and it contains only bat but the invoice pasted on the cover says it is a combo pack. when enquired with the delivery boy he said that he only got this item and is not aware of anything. kindly arrange to send hunter mosquito repellant machine immediately otherwise i will return the bat and pl. reimburse the amount of rs.1744/-.

Two books authored by me (prof g s sawhney) for vayu publication, new delhi on 1 refrigeration and airconditioning and 2 laser system and applications are in your sale list. the publisher is not paying proper loyalty to me and i request to stop its sale forthwith. please also let me number of these books sold through you as the publisher is intimating only 10 to 20 books. i know that the publisher is cheating me and i seek your cooperation. i have already intimated the publisher to stop sale of my these two books. please take action as requested and oblige

Hi
Pl see the order placed date and order no

Order placed
2 october 2016
Total
10, 999.00
Ship to
Dillip kumar mallick
Order #[protected]
Last 3 days, i am in touch with customer care people, they are just giving assurance but not providing complete details about service provider
You can see the details of our chat. Still today wait upto 7 pm but product not delivered.
On 4th oct - status showing delivery at

10:11 pm delivery attempted
Sanaswadi, in
Courier: amazon transportation services, tracking #:[protected]
Is this time to deliver the product without contacting the customer.

Pl see the today chat.

Initial question: delivery issue for order no[protected]

01:58 pm ist ajit (Amazon): hello, my name is ajit. I'll certainly try to help regarding your concern.
01:58 pm ist dillip kumar mallick: what is the updates for order no[protected],
01:59 pm ist ajit: you want the tracking status update of this order id.
01:59 pm ist dillip kumar mallick: last 3 days i am doing follow up for this order and not getting proper replay.
02:01 pm ist ajit: sorry for the inconvenience
As i have checked that the delivery is attempted on 4th
02:02 pm ist dillip kumar mallick: you should have check the delivery time, it was 10.11 pm.
02:02 pm ist ajit: yes sir.
02:04 pm ist dillip kumar mallick: is this right time to deliver, i am given my office address.
Why the delivery boy didn't call me.
02:05 pm ist ajit: sir i am very sorry for it.
02:06 pm ist dillip kumar mallick: last 3 days, i am just listening same thing. When i will get my product
02:06 pm ist ajit: i am escalated this issue to the higher authority and we must take action on the delivery team
02:07 pm ist dillip kumar mallick: and coming forward i will never go for amazon.
02:07 pm ist ajit: i am sorry sir but you will get it today before 6 pm.
02:08 pm ist dillip kumar mallick: in last chat, same has been told to me and that was on 5th oct.
02:09 pm ist dillip kumar mallick: still i am not getting my product.
02:09 pm ist ajit: sir we are very sorry next time you will never face this type of issue,
02:10 pm ist dillip kumar mallick: pl solve the issue for this time, then will see.
02:11 pm ist ajit: sure sir you will get this order today.
02:12 pm ist dillip kumar mallick: i need my product today before 5 pm.
02:12 pm ist ajit: sure sir i have already told them to deliver you before 4 pm.
02:13 pm ist ajit: they will definitely do it.
02:13 pm ist dillip kumar mallick: provide me the contact no of delivery boy
02:14 pm ist dillip kumar mallick: or the sub station where it will be delivered
02:15 pm ist ajit: sir we are very sorry we don't have the number of courier service.
02:16 pm ist dillip kumar mallick: then how you are contacting these people...
02:16 pm ist ajit: we have the internal tool through we contact the courier team
02:17 pm ist dillip kumar mallick: if product is not delivered today, then all conversation will be forwarded to
02:18 pm ist ajit: sure sir you can forwarded it to my higher authority on
[protected]@amazon.in
02:20 pm ist dillip kumar mallick: pl do the effort at you end to job done today.
02:20 pm ist ajit: sure sir i will do my best.

I ordered an xbox one from amazon and payed extra for guaranteed delivery on next day by 8 pm. Delivery boy keeps his cell switched off till 6pm next day and when i finally contacted him he refused to delivery on that day. He stated he may or may not come, when i told him i have payed extra for today's delivery, he asked me to cancel my order. It was a 26000 rs purchase and thats very irresponsibly way to talk to a customer. If you can not deliver then please do not give false guarantee and your employee's attitude is just not acceptable.

I Kayyum Ansari s/o Irshad Ahmed Ansari
I Kayyum Ansari Booked Krazy Collection WiFi 1080P H.D Button Camcorder video on dated August/ 2/2016 Order No #[protected]
I Kayyum Ansari Picked up August /9/2016 From A.C. P Trades while I ordered to Amazon
I Kayyum Ansari completed all requirement so that I would receive my amount Rs 3195 but till now I could not get this amount.
I attached some important recipt of Post office
Thanking you
Kayyum Ansari
Mob No [protected]

Hi,

I have given ORDER #[protected] on 3 October 2016 with next two day guarantee delivery.

Today i.e. [05/10/2016 10:00 PM] till this order is not delivered to me.
I called 15 times to delivery agent also I called 3 times to Amazon customer care.

I had made first call around 7:00 PM with Amazon customer care they told me Ii will be delivered to you on or before 8:00 PM

I had made second call around 8:00 PM with Amazon customer care they committed me this order will be delivered to you on or before 9:00 PM

I had made third call around 9:30 PM with Amazon customer care they told me wait another 1 to 2 hr

Whats going on here, Whats system, They waited me 5 hrs at my office and finally around 10:00 PM, told us wait for another 1 to 2 hr but I was not getting my item.

Even I followed amazon next two days i.e. 10/06, 10/07 but order not delivered.

I need double amount form Amazon as punishment because they dont delivered my order and waited me for 5 hr in my office its like mental harassment.

Thanks,

I was trying to book a smartphone on Indian Festival Sale On Diwali 2016, but when i tried to order that phone. I found out that it is not showing the COD option. I was worried so I checked my friend's account where it was showing COD option. I contacted amazon india through mail [protected]@amazon.in where they gave me the BS answer that i have ordered many products on COD and rejected where in I just ordered One shoe in past 6 months . That clearly shows the lack of Cx Centric Policy of Amazon.

Poor Response, Handling, Cx Service and with late deliveries.

I bought Oneplus Three Mobile from Amazon on 17th Sep 2016, The phone is delivered on 26th Sep 2016.The phone is not working properly, I am facing below issue with mobile.

1.Network is suddenly vanishing.
2.Touch Keyboard is not working as it should be.
3.Heat dissipation.
4.Phone is crashing sometimes.

With all these I am anyhow not interested to use this phone. So I called Amazon customer care for cancellation on 4th Oct 2016 to return phone, They are asking me to go to service center to get it repaired. I am not interested to go to service center. Why I am not interested to go to service center is it a brand new phone how can they ask customer to go behind service center with in week.

So after all this, They are telling they wont accept return on this, But before purchasing this mobile I called customer care and asked what is return window for Oneplus Three, He sad there is 10days return policy on that phone. But now when I am asking for return they said there is no return on this, when I told that one guy from Amazon said there is return policy, she is telling that he had given wrong information, she is saying sorry for that. Saying sorry will solve my problem? Simple sorry will vanish the solve my problem? My demand is they should accept my cancellation because one of the executive said so. I am sending the mail which I received from Amazon and sending screen sheets how network in vanishing and keypad is not working. I hope Amazon care about the customer.

Message From Customer Service
Hello,

I am writing in reference to our telephonic conversation.

Please contact the nearest service center and get a note for proof saying that the phone is defective.

Once you get the proof, please send us photocopies of it and we will look in to your issue and provide you with the best resolution possible.

I understand that one of our agents informed you that, you will be able to cancel your order within 10 days of delivery, which is incorrect.

You can only return the Phone to us within 10 days if there is external damage. And if the phone is defective you will have to download the smart check app and visit the service center for further assistance.

so we will take this as feedback and make sure it is not repeated. And action will be taken against that particular agent.

I also understand how annoying this might be, Please accept my sincere apologies for the inconvenience caused

Customer satisfaction is something we strive for.

You can reach out to us at any point since we are available 24*7.

Your patience and understanding is appreciated. We look forward to hearing from you soon.

Warmest regards,
Sameera
Amazon.in

This mail I got from Amazon.

While I am writing this mail also network disappeared. I am exhausted.

I was given wrong information after I bought the product even after confirming it with customer care executive.
This lead to a loss to me and I have to cancel the order which I could have placed in a way which would have given me the benefit of the sale.
I placed an order for a mobile phone on amazon india website with the cash back offer . The only doubt I had was I had previously used the same card to buy another product from amazon with cash back offer. Just to be sure that the second order was also eligible for cash back I contact customer care and they confirmed that it was eligible for cash back . Now when I check again after the sale and the offer is over they tell me you are not eligible now and will get cash back only for the first order.
I have the transcript of the chat that I had with the customer care executive, where I did ask specifically more than once and she confirmed it.

Date of incident : I bought the phone on 5th October and right after placing the order I checked with customer care executive over a chat.

ORDER #[protected]

Desirable resolution : Need to get my cash back and the company should be fined and pay the fine to the court so that this is not repeated

My item brasso dress but you post the net dress. your item replace but not my gift card received

I have ordered a samsung galaxy a5 on 29th of sep 2016 & cancelled the same on 29th sep itself, initially i got an email that the refund will be given in 3-4 days but even after calling amazon multiple times there is no output yet.

Below are the order details:

Name : rahul setia
Mobile no : [protected]
Order id: order #[protected]

I have two orders still in queue and gonna cancel all if the issue is not srt out by toady. And will recommend all my friends not to shop from amazon.

I ordered a motorola g4 plus on 7th of september, 2016 and it was supposed to be delivere by 15th of september. I made the payment through my credit card and converted the sale into emis of nine months. When i did not receive the order by 19th september, i contact the customer service. The first executive told me that we are unable to track your order, so i would advice you to cancel it and place it again and the call was disconnected. I called again and some other executive told me that the delay is due to chaos in karnataka and you will receive the order till 22nd of september, 2016 and requested me to not to cancel the order. Unfortunately, i trusted him and did not cancel the order.

After waiting till 23rd of september, i called them again and asked the status. This time their executive told me that your order is lost during transit and i advice you to cancel it without any delay and we will process the refund. I got angry and asked them to cancel it. Thereafter, i received an email on my registered email (Image attached) which stated that your order has been cancelled and refund is processed. I was under an impression that finally it is over and will receive the refund on time. But, again i was wrong.

I saw my credit card statement and came to know that i have't receive the refund yet and emi for the same has been generated for which interest, service tax has been added to my credit card bill. After looking at my statement, i was shocked and called the customer care again. This time the executive told me that your order was not cancelled as the amount of rs. 13, 499/- is big and we have to take permission for that, which the prior executive did not. So, till october 5th i. E. Almost a month from which i ordered the phone, i have not receive the phone, my order was not cancelled and refund was not processed, i have dues on my credit card with added interest and service tax.

I asked the executive that who is going to bear the cost for the negligence of your executive who did not duly cancelled my order. To which he said that we are sorry for that as the order was cancelled on your part, so it is going to be only you. I reminded him that the order was not cancelled on my part, it is amazon who asked me to cancel the order and i have ordered the same phone on 4th october from amazon.

It is really disgusting to hear different responses every time you call the executives. This shows either the careless work of their executives or lack of management where there is no system to redress the issue and keep the executives on the same page regarding a particular issue.

I have faced enough harassment and feel cheated and demands the compensation along with the interest and service tax which has been added to my credit card.

Hi all, be aware of amzon india,
I got faulty product spike guard ... i wanted return or refund... no one was coming for pick up ..so i insist to refund or replace with amazon associate ..after half an hour .. account is closed permanently ... not only my account but all the account of 12 family member ... we bought lot of purchasing since 2014 ... the reason they give is ..too many returns .. and amazon think that we buy things for re -selling ... all they stated is false .. i can give my adhar no. etc. for proof .. but they close all our family member .. for no reason ..problem is what about the warranty on the product ..and gift card amount ...they do not reply now ..what to do ..??
learn from experience ..i faced ..

Product delivery date is over but still product not delivered. when i call for product then he reply don't know where it is. Payment is already done by me.

Please case against these lawyers and charge for these type activity. why he is promise date? i am very irritate. currently i have no mobile.

i am also attaching the invoice copy of it.
now, what i am doing. i do not understand. please do the needful as soon as possible.

this is first complaint ever.

my mobile number is- [protected] and email id is- pravin.[protected]@gmail.com

Placed order on 4th October with CONFIRMATION OF DELIVERY ON 6TH OCTOBER. Did not receive the order nor any resolution from Amazon.in

Dear team,
I want to lodge a ticket against amzagent ([protected]). actually the matter is i don't remember the amount of this product, and today when i'm sleeping the agent came to my home for delivering the product and ask me to pay rs 1, 999 and that time i'm in sleep mode so didn't seen the amount. after realizing about incident, i called amzagent but he not answering my call. so i want to take action against him, and i want my money back also. otherwise i'll not buy any product from amazon onwards and ask my friend to never buy product from amazon.. its worst product i ever buy from amazon.
Please fix this issues asap.
Thanks,
Kamlesh

Order no. :[protected]

I am writing this email with great displeasure that Amazon provides the worst delivery services. My experience with your delivery services as on 06-oct-2016 has been very bad and shocking. I was being abused and threatened by Mr. Raj Kumar, whose number was given to me on my registered mobile number, after being asked with simple questions about the possibility of my order to be timely delivered.

Mr. Raj Kumar threatened me with my life on phone and used abusive, insulting and vulgar language and left me in a very mentally unstable state. I am very well aware of Amazons poor customer services but this behavior was shocking and not expected from a company as big as Amazon.

Please take necessary actions on this matter and issue me a formal apology from Amazon and Mr. Raj Kumar. If no action is taken by tomorrow I will compelled to go to consumer court and file a police complaint against Mr. Raj Kumar for threatening me.