Amazon India Complaints & Reviews

This is really pathetic and worst thing happened on any e commerce portal.
We have a seller account with amazon.in
A new idea has come on all e commerce portal i.e ad campaigns.
according to this every seller has an opportunity to boost his sale
by investing a certain amount of money.
Its like a paid promotion, where you pay something and your products get more visibility on amazon.
I have a seller account of amazon.in
Sheffield classic
email id [protected]@sheffieldcassic.com
i also thought of doing same.
i started that campaign with a budget of Rs. 5000/day
it was for 6 days {6-sept-2016 to 13-sept-2016}
it started and ended and result shown on panel stated that 3600 were being used in total and a sale was generated for Rs. 56k
i didn't bothered much as i could not a see boost in sale
as i tried to create another campaign today, cz its a festival season.
i was unable to do so.
i requested a call back from amazon seller support.
i received a call back, but that girl was not able to sort out the easy and then the call was transferred to leadership team.
i spoke to this guy.
and i complained him about the previous campaign failure.
he started explaining me how it works.
he told me that he can see a sum of rs. 3900 was used to generate the sale of rs. 56k.
further he explained me how to check that how many impression were made and how many clicks were made when the product was advertised.

i complained him that no difference in sale was noticed during the advertisement period. but he still insisted me to check the reports
he guided me to the reports tab of seller panel and also told me to download the report of advertising.
i did the same, but i was shocked to see that total revenue generated shown in report was actually 10k less than what it was shown in my front panel of advertising campaign.

i was being cheated, because the panel shows a different amount of revenue generated and report shows a different amount of revenue generated.
i raised the same to the guy i was speaking and insisted him to check the same., also asked him to connect me to his senior
but within few seconds i got another shock, the panel was changed the very same moment.
it started showing me the invested amount being changed to Rs. 1966.69 and sale generated of Rs. 29019.

he connected me to one of his senior.
this is the guy who introduced himself to me as a manager but he was a liar.
as he took control of it and said that he will personally look into it and will call me back tomorrow.
i asked him that this 1 hour conversation is all about me telling you the issue and also finding out a bug in your system, to which he agreed.
i told him that i want this on mail. and he agreed stating that once i disconnect the call. i will get a mail.
still no mail is received
i think he will not also call me and now they will try to save themselves
but i have all the proof and call recordings.
name of the guy vaibhav bhargav
hyderabad
[protected] case id {which he promised, he has raised, but it does not have any information about our conversation} i will drag you guys to consumer forum. {the legal authority of India}
trust me this is cheating and trust has been broken.
i mean an amount of investment showing in different number
i am not sure whether the actual promotion happened or not.
also fake promises and liars are appointed by amazon.

please resolve this

I have cancelled my order on 22nd of August of priced 14999. But still I have not yet received my refund. It's only 2 days short to 1 month . It's not fair . Disappointed by amazon. From now I will not amazon. When i called these amazon people are not answering my question. still how long I should wait for my refund. Please respond to this. I had gone made on this

I had ordered a Samsung Duos Battery from Amazon. While doing payment my first transaction was failed then I had to do second transaction. But my first failed transaction amount was not credited back to me. Then I contacted to the Amazon executives. They told me that they have refunded me my amount to my Credit card and they to be in touch with my Card Holding Bank (HDFC Bank).
But it has been One and half month still I have not got my Money back after mailing them and calling them they are not replying me still.
Please help to get my Money back.

Regards,
Avinash Shetty.
Mob no. [protected]

Its very painful for me to write this email as I have never faced such issues

I am very regular customer of Amazon.in

This is regarding product-
2 of Maggi 2-Minutes Noodles Masala, 420g ORDER #[protected]

I purchased this product on 16th September MRP was Rs140 and was selling at Rs67 with 52% discount. I called customer care executive on 16th Sep as well as 17th Sep that product MRP is Rs67 but they said that MRP will be Rs140 in the product and we are selling you at Rs67

I ordered 2 when I recieved it was only 1 - this is the first mistake
2nd is MRP was 67 which i told earlier Then i called customer care again still they were not agreeing

It was very painful experience.

I am sending the screenshot as well.

I purchased the MOTO g Play mobile Handset with following
order ID[protected]. since the receipt of handset it has following problems.
1. Handset heated up to the level which cannot be hold in hand.
2. it is not catching 3G so i cannot operate with internet.
I complained so may times but every time reply is same that our MOTO g team will contact me at such & such time. this is happening since last 4 days. Neither MOT team has contacted me nor amazon team has taken any action for cancellation of order & my all work has been held up due to non working of handset.
You requested to cancel the order immediately, lift the handset & refund my money in same account from where it has been paid.
Copy of bill has been enclosed for your reference.

I had ordered oneplus3 phone (order#[protected] from amazonindia site which initially told that it would take 2-4 days to get delivered but on checking out/payment it mentioned it will be delivered by 16th september. as per amazon tracking tool on 15th september the package arrived at a courier facility bhiwandi, maharashtra, in
Courier: amazon transportation services, tracking #:[protected] and mumbai is the delivery address but i never got the package on 16th.
I reached out to the amazon customer care several times post 16th as the package was not delivered and they said they don't have any insight on why the product is not delivered to me. only explanation i got was is that they are possibly sorting the product and then it will reach to the near by courier station around my place.
I posted complaints on facebook as well and they suggested to wait. now they have stopped responding as well. lots of other customers too have complained on delayed product delivery and delayed refund as well.
Https://www.facebook.com/amazonin/

Desirable resolution : deliver the product asap.

I Palaced a Order 14 September Order No. is Order #[protected]

when i palace this this show this will be deliver on 17 september but when come

17 september its show your order will be deliver 20 september but today i track product and talk to courier compnay they say we not recive any products show now
cancel this product i am very dispointed now. and gain order this product with flipcart
so amzon give very bad service to thier coustomer and i will not use in future to amzon..

very bad dispointed service by amzon.in finaly i cancel this product. and order with other compnay.

Its been 18 days I returned my phone redmi note 3 rs 9999 but no response from Amazon when ever I call them saying we will give within 1 or 2 days with stupid reason better help me with this issue they are not responding to us

I have ordered a Moto G Plus, 4th Gen (Black, 32 GB) via amazon on 8th Aug.& payment done by credit card.Till now my order is not delivered to me.
After waiting a long time finally me decided to cancel the order and want my money refund.
i am already talk many times to amazon customer care but still i am waiting for refund..i am very disappointed ..kindly refund my money..

Name -Sunil Chauhan
Mob no.-[protected]
Mail id-sunil.[protected]@apollomunichinsurance.com
Order number#[protected]

I would like to draw your kind attention towards the issue I am facing after ordering Apple iPhone 5s (Space Grey, 16GB) (Sold by: Notronics). I ordered it on 11 September 2016 via Order#[protected]. I have paid delivery charges for that also (as per my experience with Amazon and other sites like Flipkart, Myntra etc, I have not paid any delivery charges if my order amount was more than Rs500/- and in this case It was more than Rs20000/-). It was expected to deliver by 16th September 2016. Today its 20th September 2016 and still it has not delivered yet. I have called at customer care 3 times but did not receive any satisfactory answer.
Have I done any mistake by placing order at Amazon?

Dear sir, my name is Suresh and I have purchased Panasonic eluga A2 from Amazon on September 14, as per specifications it's internal GB is 16gb I have received a phone yesterday but it's internal GB is 10 GB.immediately I have contacted Amazon cc they said that we are not responsible can to Panasonic the associates sandya Bharat manager at an didn't do any help my time totally wasted I want to put a cheating case I don't want money. They said that first you send mobile I will refund. I don't want money I need to put cheating case on Amazon.
My order details:
Order ID:[protected]
Purchased date: SEPTEMBER 14 2016
Amazon I'd:[protected]@gmail.com

I bought a procus pro vr headset from Amazon a few days ago. I got it on 6th September but using it for a few days, I realized i was not satisfied with the product so on 15th september, I applied for returning the product and got a confirmation SMS as well, saying the product would be collected from me within 48 hours. I waited 2 days and on the night of 17th, I called the amazon customer support and spoke to a customer care executive. She told me that because of some technical issue, they could not come pick up my product on time and I needed to cancel the old request and place a fresh return request from scratch. When I told her that the product had only 10 days return policy, and that it would expire if I placed the request again, she said she would extend the 10 days return policy in case it expires and that i should not worry about it and just place the request again. But as I feared, the product return validity expired .I immediately called the customer support once again, this time the customer support executive said she could not do anything about it since my return validity of 10 days had expired. When I asked her to transfer the call to her Senior, she asked me to hold for a minute and then the call was disconnected. I called them again, this time a guy on the other side told me he is scheduling a pick up for next day between 8 AM and 11 AM. I waited the whole day and nobody came to pick up the product. tonight when I called the customer support again, a girl on the other side said they couldn't do anything about it since my 10 days validity has expired and ever since, I am trying to tell them that its their fault and not mine that they asked me to cancel my return request (which was valid at that time) and make a fresh request...but all they are saying is that they can not do anything.
Please help.
Fateh Singh [protected]
[protected]@gmail.com

I was ordered 7th sep 2016 till now I didn't get my cotton saree(am already paid)when will I get it???I need proper response, I[censored] need further details pls contact my email order: [protected]@gmail.com

I purchased books from amazon India and given same order for all books. They taken separate shipping charge each book from me. Compony mention that if you purchase above rs 500 no shipping charge required. My ordered about rs1200. They have taken rs210 shipping changes from me. I told him that i am going to consumer forum but they told nothing. I ask u why hapend like this. I hope to u give response for me. Thanks

Your delivery and returns products services is very bad services. I'm not satisfied with your service.

I bought " WOW Premium Design Back Cover Case For Nokia Lumia 830" and the product worth is Rs.299 and ordered on 29 AUG 2016 in amazon india(online). As the product is not same as i ordered in online. so i have returned back on 30 AUG 2016. Since it has more days to refund the amount. I request you to take action for this.

Product order No.[protected]

Thanks & Regards,
Sudharsan

Last friday i orderede intex mobile, it was showing like its going to be delivery on monday.. But now its showing your delivery has been reschduled..

Here I am giving you the details of the purchased battery operated car, which has not worked from the time it arrived. My son Yuvaraj Shanmugam had purchased this and tried to communicate with your Customer service and they have dodging all the while. Is this way Amazon need to do their business. Don't you have some business ethics. Your seller has sent a car which was not working and it costs Rs.9, 500/- for my son.

It was a Brunte white car

Order date 10 Aug, 2016

order No. #[protected]

Order Total Rs. 9, 500.00 (1 item0

email Id used yuvaraj.[protected]@gmail.com

I have attached the copy of the

Even after so many days after reporting that it was not working they have not taken steps to take it back. It is as good as cheating. WE loose faith on Online stores, specially Amazon.in

Dear Team,
i have been misguided by AMAZON regarding delivery against my order #[protected].
They have assured me delivery today (18th September16) as per my request though expected delivery date was 19th Septmer 16.
pls find latest communication with amazon team:

You are now connected to Deepthi from Amazon.in
Me:HOPE MY ORDER #[protected] is reaching today
Deepthi:Hello, my name is Deepthi. I'll certainly help regarding your concern.
I understand that you wish to know about your order delivery status.
I will surely help you with that.
May I place your chat on hold for two minutes while I check this for you?
Me:pls update
Deepthi:Thanks for being on hold.
I checked and see that your order has reached Jorhat today and it is in transit to the next courier facility and estimated delivery date for your order is 19 September 2016.
And I could see that we have requested the courier to deliver the package today as soon as possible.
To help you better, I will also contact the courier and will request them to deliver the package as soon as possible and also will inform them to call you before delivery.
Could you please confirm your contact number once?
Me:jorhat is the destination place & ur executives are miscommunicating in every chat
contact detailsare shared in every chat... mr.pulin # [protected]
pls find latest communication.. assuring delivery within 8 pm today..
You are now connected to Rohit from Amazon.in
Rohit:Hello, my name is Rohit. I'll certainly try to help regarding your concern.
Me:HOPE MY ORDER #[protected] is reaching today
Rohit:rajneesh to make sure I understand your concern better, Your concern is regarding about the delivery of the product. Am I correct?
Me:yes
Rohit:Thank you for being online.
Thank you for confirming.
I have contacted courier on your behalf and inform them to deliver the package to you today itself on high priority before 8pm.
Me:if it is done.. it will be og grt help... in the meantime, pls provide contact details of your courier boy at jorhat
if it is done.. it will be of grt help... in the meantime, pls provide contact details of your courier boy at jorhat
Rohit:Please be assured that I'll try my level best to deliver the product today itself on high priority.
Me:so i will wait till 8 pm..
Rohit:Yes.
Me:pls find contact details, mr. pulin # [protected]
Rohit:Sure.
Me:could we be in touch till 8 pm
Rohit:I am sorry for that but please be assured that I'll try my level best.
Is there anything else I may help you with?
Me:are you guaranting me 100 %
Rohit:Yee.
Please be assured that my priority is to make to deliver the product today itself.
Me:ok i will save the conversation for future use
Rohit:Sure.
Is there anything else I may help you with?
Me:that means u are sure within half an hour it will be delivered right
Rohit:Yes.
Thank you so much for contacting Amazon. It was great talking to you.
You have a great day!
Please click on "End Chat" button to close this window.
Me:hope i need not to write again after 8 pm asking for delivery time... good nite... nice to hear from you... you are very confident like others
Rohit:You're welcome.
Please click on "End Chat" button to close this window.
Me:how long will the customer support be active
Rohit:I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Thank you so much for contacting Amazon. It was great talking to you.
You have a great day!
Deepthi:I understand your concern. I'm really sorry, as order is not out for delivery and estimated delivery date is tomorrow I'm unable to confirm that the order will be delivered today.
We can only forward the request to the courier to deliver the package as soon as possible.
I hope we are still connected?
Me:amazon support is pathetic...
all liers in support team... this is really pathetic... why to miscommunicate... this is psycho type
Deepthi:I'm really sorry, as estimated delivery date is tomorrow we are unable to assure you that the order will be delivered today.
We will request the courier to deliver the package tomorrow as soon as possible.
Me:will find out details of support team or will upload everything in social media... STRANGE
Deepthi:I'm really sorry, I will forward your feedback to our management.
Me:Below comments are really HILARIOUS
Rohit:Thank you for being online.
Thank you for confirming.
I have contacted courier on your behalf and inform them to deliver the package to you today itself on high priority before 8pm.
Me:if it is done.. it will be og grt help... in the meantime, pls provide contact details of your courier boy at jorhat
if it is done.. it will be of grt help... in the meantime, pls provide contact details of your courier boy at jorhat
Rohit:Please be assured that I'll try my level best to deliver the product today itself on high priority.
Me:so i will wait till 8 pm..
Rohit:Yes.
Me:pls find contact details, mr. pulin # [protected]
Rohit:Sure.
Me:could we be in touch till 8 pm
Rohit:I am sorry for that but please be assured that I'll try my level best.
Is there anything else I may help you with?
Me:are you guaranting me 100 %
Rohit:Yee.
Please be assured that my priority is to make to deliver the product today itself.
Me:ok i will save the conversation for future use
Rohit:Sure.
Deepthi:I'm really sorry we are unable to assure that the order will be delivered today.
However, we have requested the courier to deliver the package as soon as possible.
Me:why your representatives lieing with confidence.. this will be treated very seriously from my side.. ask your management to be prepared
from yesterday i have contacted several times & 9 out of 10 miscommunicated... really hillarious...
Deepthi:I understand your concern. We can only forward the request to the courier to deliver the package soon. Courier will try to fulfill the request.
As estimated delivery date is tomorrow we are unable to assure you that the order will be delivered today.
Me:what your representative mean by 100 % guarantee... can your management update on this... lieing while writing which can be captured... definitely upload in social media
Deepthi:I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Me:what can you guys help expect lieing... HILARIOUS...
Deepthi:Thank you for contacting Amazon. We hope to see you again soon. Have a great day.

Pls help in this case as i have been humiliated with false commitments by amazon team
rgds,
rajneesh borpuzari
[protected]

I didnt get the refund from amazon.in, for the cancellation of an order worth rs11999.it is showing in my amazon account that the money has been refunded.i have booked this order on 12th sep 2016 still now i didnt get the refund.i booked this order through debit card and this account is associated with Alpha bank, Russia .i hope you will take necessary action for the above