Amazon India Complaints & Reviews

I have booked a Redmi Mi Note 3 on 2nd October 2016 through 'Amazon India'. They had shown the message that the product will be delivered by 10th of October. But while I was checking the tracking details the product history is not being displayed on my list. It's showing that the product is saved in "My Cart" . Being a customer it's a harassment from their side.
We tried to co-operate with all other formalities. but they didn't. This type o[censored]nsocial behavior is not expected. We are very sorry to complain against this company.

My phone screen goes black while I am calling someone and no keys work. Even I m getting a call but I can't pick the call because touch screen doesn't work at that time.
I had went to Lenovo service centre but they said they don't have the O's of that phone or any equipment to handle that phone.
Amazon is also not replacing or refunding me against that faulty phone.
They have written I can refund before 11/10/2016 but not ready to replace or refund.
Amazon India is the biggest cheater . They don't serve their customers. Just making money by cheating their customer.

If I say then you should do that or don't fool your customers.
I just want my handset replaced or refunded.

Dear Concern,

I placed an order with Amazon for JBL Bluetooth Speaker on 3 October 2016, committed delivery was 5th Oct. Still I have not Received my Product, and on Amazon Website, Product Status is showing delivered. I try to reach Amazon Customer Care Many Times but I have not receive any positive feedback neither the delivery status. I am really very frustrated.Please help me in this regards.

Regards,

Vaibhav Tikam

To
The Manager
Complains
Amazon, India

Dear Sir / Madam,

We have purchased MOTO G PLUS, 4TH GEN ON 2/06/2016 vide order no.[protected] Invoice no. KA-BLRS[protected] which was delivered on 5/6/2016.

Since 9/9/2016, the phone suddenly stopped working. After numerous calls to Amazon and Motorola help line no [protected], they have given addresses of service centers which have stopped servicing Motorola products and today finally I could locate their service center, after I received an email dated 22/09/2016 from their help line no.

After wasting half day with their stupid system of accepting mobiles for repairs, they refused to accept and return the instrument, just saying Battery Cover Damage, phone liquid damage.

The instrument is in absolutely in good condition and there is no external damage nor is it badly handled. That's a faulty instrument, hence they were not ready to give me a detail report which I was insisting from them and later after a heated argument, they just gave me a report which I am attaching herewith for your perusal which itself talks about there service.

My Son, Naushad Bodhanwala has gifted me this instrument which I was very much attached too. His Name appears on your Invoice. His email ID is [protected]@hotmail.com. His mobile no is [protected] in your records.

Now, I would request AMAZON to look into the above matter and request once again to replace the above product or refund our money. Your action will help lots o[censored]s who are buying products from your company as it is a reputed one.

Hope I receive a favorable reply in due time frame.
Thanking You,
Yours faithfully

Naushad Kerman Bodhanwala
[protected], [protected], [protected]

Hi i have purchased vivo v3 under order order #[protected], sold by: piyush telecom, on 5/9/2016 spending rs 14190 from amazon website. I did not find the product adequate or the expected quality measure. So i have raised a return request for the product on 22/9/2016 which falls under the return policy. Now it is 15 days i have raised the request no response from seller. Seller is not accepted the return request. I have talked to amazon customer care they are not helping me for the same by saying that they are not able to help. I am putting every effort to return the item back and getting my amount back.

My contact details
[protected]@gmail.com
[protected]

I am not received my goods and amazon show its delivered last night after 10.30 pm. when i am calling delivery boy (name javed mobile no. [protected]) he told me pick your phone from my area when i am visit which palace he told me i am waiting more than one hours but he not come then i am call delivery boy he's not pick my phoneits totally my mistakes because iam buying goods from amazon what a jokes. i am surprise
When i am call customers care no he told me wait for 48 hours to 72 hours he's delivered your mobile defiantlyl

ORDER #[protected]
I was supposed to receive the order yesterday i.e 5 Oct.when I didn't receive the product, I called up customer care, they informed it will be delivered today.Today, I didn't get any update from Amazon, the seller or Blue Dart.I called Amazon, and the executuive Rakesh said it will be delivered "NOW'.I asked him what does now mean??He couldnot give me a time frame.He had no solution to my issue.I asked to connect the call to his senior, which he couldnot do.No resolution or effort of resolution was seen.Pathetic experience.Looks like the seller review on the site was even fake.If I donot recive my product within today, I would like refund of money and compensation for the harassment and unprofessional behaviour.If they cannot deliver on time, due to unavoidable circumstances, they should atleast inform the customer.Pathetic experience.

Sir, my name irfan ahamad maine aap ki side se ek kuzy company ka computer moniter order karaya. jiska booking order no hai (#[protected] order date 02/10/2016, rs.2299/- total charges, aaj delivery k time per delivery boy k samne jab parcel check kiya gaya to us parcel box me sirf khali box hi nikla or kuch nahi tha, yahi aapki online service he im totally dissatisfied to your service. ye to mera luck tha ki parcle ka payment cash on delivery tha or parcel bhi delivery boy k samne check kiya.

Bought puma shoes in aug and now the stitches coming out.
asked puma to check, they told amazon seller is not authorized and contact amazon for this.
amazon saying contact puma.
nobody taking action, it is under warranty

I have ordered xiomi note 3 with prime member ship and it is expected to delivered on 4th oct 2016, since two days i am waiting for its delivery.

Every day in the morning since 4th october, i got text message that your package is out for delivery with amazon agent mobile no ([protected], [protected], [protected]), provided number is always fake not able to contact either its switched off or not reachable, why providing thus kind of fake numbers?
We are trying to contact this number whole the day but always switched off, are we customers fool?
After complaining about that to customer care, bloody full amazon agents update order status as delivery attempted but customer is not available.
What the hell.

What about late delivery?

While contacting customer care always get same answer its out for delivery, they also not able to provide actual details of amazon agent, who gonna to deliver package, they are not able to contact amazon agent also.
Why there is customer care.

If you are not able to deliver packages on time, why making thus king of sales.

I will give the order for bhagalpuri dress dated 30.09.2016 payment transfer through transction no. HSBI[protected]IG0CUOETM7 of Rs. 687/- dated 30.09.2016 but we have not received the dress till date & not reponse at your end. so please confirm the status & delivery at the earliest.

during book the dress order id is not send our moblie no. only information that dress delivered by 27th oct..

You are requested to please send the dress before 12 th oct. & please send any confirmation our mobile no. [protected] given at the time of order.

please confirm the earliest delivery.

Payment of Rs.1968/- made via my online bank account vide Ref.No.IGAAAMP1W7, DT:[protected]. But Order is not placed and order unsuccessfully completed. But, in my account the said amount is successfully sent to amazon india.
Amazon Order Nos.[protected] for Rs.648/-
[protected] for Rs.599/-
[protected] for Rs.182.49

I have purchased Puma Men's Pluto DP Black-Strong Blue-Silver Running Shoes - 10UK/India (44.5EU) from amazon.in on 1st Oct 2016 and paid the amount using Amazon Gift card. But to some certain concerns i have cancelled the product after couple of hours. My ORDER ID is[protected] and also i have contact amazon customer care daily since 1st Oct 2016 but all the same i get simple reply saying "Sorry for the Inconvenience we have escalated the issue. Kindly wait for 24-48hrs". But it has been 5 days I am still waiting for refund.

Can someone please help me with this concern.

I have ordered a smart watch to gift it to my younger brother on his birthday. but they did not deliver the product on time and now also they want 2-3 days more to deliver. i ordered it on 29th sep which was supposed to deliver on 3-4 oct. Today is 5th oct and they assure me for today, still did not get the product. all their executives are not updating me and also 1 of the executive offered me a coupon as a compensation but i guess that was just to ignore the complaint bcoz they did not give me that also.

I brought Samsung 81 cm (32 inches) 32J4003 HD Ready LED Television from AMAZON India website. The seller has delivered an imported TV with product details plate scratched on the TV. Samsung company denied for installation of such defective products and also said there is no warranty/guarantee available for such products.
Hence I asked AMAZON for refund of my money and its been more than a month I raised for refund they are not responding at all.
When every I call up their customer care they are dragging the issue.
Now they are saying they will not give any refund and I can escalate the issue if possible.
Am very much depressed with such behavior of theirs.
Please help me to get my refund or the correct product. I have paid 21000/- to them and they are cheating like this.

PLEASE DO THE NEEDFUL IN THIS REGARD.

Dispatched: Your package with V3Squared Men Cotton T-Shirt will be delivered on or before 29-Sep. Track at http://amzn.in/5YY4tjY

STILL NOT DELIVERED AND NO RESPONSE FROM AMAZON CUSTOMER SERVICE CARE.

The return pickup courier person has not arrived from 2days . Just waiting and wasted ₹120 on calls to amazon customer care .
Very irresponsible courier service
Regretting being a loyal amazon customer.

Would appreciate if you could contact amazon heads and try and resolve this issue as the product ordered was for a occasion and it is an expensive electronic good

I had placed an order for this product on 3rd oct 2016 from the seller "prem enterprises" on "amazon.in". my order was placed successfully and the payment was completed.

Product: ferrari scuderia eau de toilette for men, 125ml
Website: amazon.in
Seller: prem enterprises

However, i got a call from the seller today morning (5th oct 2016), saying that this product is out of stock so please cancel your order on amazon.

Please note that i needed this product very urgently for gifting purpose, and chose to buy from amazon because they were offering competitive discounts. but i regret the decision now, as now i have less than a day to arrange for an alternate source.

Please do not misguide customers by giving false information. also, the seller mentioned that the product was out of stock on that very same day when i placed the order. then why did i get the call after 3 days?? and why was my payment completed successfully??

This is my last purchase from amazon. i will not recommend people to buy from amazon, unless i get compensated for this incident.

Also, please take action against the seller "prem enterprises" on amazon.

I had done a shopping in Amazon and refunded it on 30th sep 2016 and I was provided with a info that it will be refunded through a gift card within 5 days... now wenever I spoke to different agents they gave me different infos. Now just yesterday the agent Jatin told me that the refund of my mount will be done on gift cards as soon as the product will be delivered to the seller and it is going to reach them by 5th oct 2016. but wen I called Amazon just to confirm the status they r telling me to waith for more 5 to 6days... due to delay..
I have given my email id to them but they did not send me any notification regarding this delay..
I am having festival in Kolkata nd I had gifted the product to someone and I am not going to wait for 5 days.
plzz help me to get it redeemed within tomorrow.plzzz I need help as a customer and a citizen of India.

I ordered for an Asus Zenfone Selfie model which costs around 13000 on the date 28/09/2016 via Amazon.in. I selected the option of EMI as payment method.The Phone delivered date is on 30/09/2016.

Model - Asus Zenfone Selfie ZD551KL-6G509IN(Gold, 3GB RAM, 16GB)
Order ID[protected]

The Product was working fine for the first day.The phone is stopped working from day 2.The issue was the Phone is getting restarted automatically when it kepts idle and this continues till battery drains out fully.I went to the nearest service center and they advised me for a replacement since i didn't cross the 7 days replacement period of Amazon. So I gave the replacement option from Amazon Site.

Neither I got any email nor I got any call from Amazon as an acknowledgement for my replacement option. I did give for replace option more than thrice since i didn't get any reply.So I contacted Amazon customer care and then they told me that they need a job sheet from Service center which includes the reason for replacement and send it to them via email on this email id.
For mobile phones, they don't even have any option of refund . They only replace it and give.Again I went to Service center and got the job sheet and I sent them an email to their email id [protected]@amazon.in given by the customer care. Till now I didnt get any response from them for the email which I sent.
So the situation is like neither i will get my money back nor i will get a new phone.They are so irresponsible when it comes for replacement and now my new phone is under repair. I seriously don't know what steps should i take further.I don't know when they will come and collect the defective piece.
Even if they collect, they don't even mention about the date of delivery of the replacement phone. And what is with the money then. Since its an EMI option, my money will be deducting every month.

The important thing to note here is this product is an amazon Fullfilled item for which amazon takes full responsibility.If this is the case with fulfilled items, I cant even imagine what will be the response for non-fulfilled items.
They also given as 100% purchase protection. and I really don't know what they meant by these 100% purchase protection.

This is really a fraud amazon.in doing with their customers; they don't even consider to acknowledge the concerns and requests which a customer is making.Hence, requesting you team to kindly take a serious action against amazon.in to help me and kindly do the needful.

Attaching the Job Sheet prepared by Service center.

Regards
Gibson Thomas
[protected]