Amazon India Complaints & Reviews

It’s being a week, I have been trying continuously to contact Moto Team of Amazon. They were not contacting back to me. After the week, I had to wait for them half an hour and then get connected to them. I have told them that

My charging LED of mobile is not functioning
LED doesn’t turn on for notification and not for charging
It looks like dead mobile while screen is turned off

I have tried to contact them but they said amazon can’t help you, you will have to visit service centre for repair.

Is that really need to visit service centre, while I received a faulty product from Amazon.

Agent told me that amazon can’t help on this, if product is defective, just visit service centre.

Why should I contact to service centre of MOTO, they should collect their faulty product instead of wasting my time.
I’ll have to wait for the a week to visit service centre after that I’ll have to go their to collect my mobile after the time, they will tell me.

Why should wait for that long time?

Is this really my big mistake to purchase a product from Amazon?

It is really getting my worst experience with Amazon. I never supposed to have worst experience with Amazon, otherwise I really had a great time with Amazon, but it seems it won’t forever.

I just don’t want to waste my time, while I invested my money and now will have to waste my time as well won’t be able to use my phone after purchase as it will be in service centre.

I just want the replacement for the product.

My Mobile number is: [protected] and my registered email address is: [protected]@gmail.com

I got a call from number: +91 [protected]

He said, I'm amazon director and saying that will help you to refund after that they said will call me back and never called me and switched off their phone. One the next day I again tried to reach them, they said will call you back within 5 minutes, I waited for them for an hour and again called them, they said will call you back, don't call us.

No one going to help me. I just wanted to get replacement for my faulty received mobile.

I never asked even for refund, from the first day of receiving the product, I placed a request for replacement, why I'm not getting this replacement. Why am I being asked to contact service center?

Did I really made a mistake as made a purchase from Amazon.

It's really being a headache to me.

Please help me, My contact number is: [protected]
my registered email id on amazon: [protected]@gmail.com
my order number was:[protected]

I ordered a laptop charger, order no.[protected]. The pin is bigger and not fitting the laptop. I asked amazon to take back but they give ridiculous argument that i have opened the package so they cannot do anything. How can one check the item without opening it pl ask amazon to repay my money. First i emailed them as per their return policy but no one came to return it. Hence this complaint.

I had used my debit card to pay for the below order, but the transaction got canceled and amount was deducted. The customer service said the amount will be refunded with 4-5 working days. But i neva got the amount . The support team says I have to go personally to the bank and inquire about it.If this was the case i would have bought the product from the shop itself.

ORDER #[protected]

Kindly do the refund or give coupons or resolve the issue with the bank yourself, Don't make customer suffer.

I have placed an order on 16th August 2016 to purchase two MI power banks from amazon.in and have received both of them on 18th August 2016.

I filed first complaint for the return of both the power banks and claiming a refund of Rs.1598/- within 3 days of the receipt of the same as they are not charging any phone and are defective. When after that no one came to pick the power banks back, I have filed two more complaints for the same but no action has been taken yet.

Now, I don't know how to get my money back.

Hi,

This is to bring to your attention of the discussion I had today with your advisor Eliza and Deepak from the leadership team, the adviosr was more professional and had empathy towards my situation in comparison to Deepak from the leadership team who had nothing to say other than the word "SORRY" which sounded like "Sir you have made a mistake by ordering from Amazon", very disgruntled and dissappointed at such appalling service from the leadership team (shame), I also work in a contact centre and I do not accept such pathetic customer service especially from the leadership team, am actually wondering is the kind of future managers that are being groomed in Amazon as the advisors or agents will obviously learn from the leadership team and get the feeling that the customers can be taken for a ride - Sorry I will not agree to be taken for a ride. I found Deepak to be arrogant and rude and finally he disconnected the call - wow what customer complaints handling capabilities by the leadership team. Kudos!!! Will give you the reason of my call and how I have been antagonised by your leadership team.

I ordered items worth Rs. 6200 on 11/09/2016, received a text message initially on 12/09/2016 that the package will be delivered on or before 14-Sep, then on 13/09/2016 at 10:50 am IST (Arriving today by 5:00 pm - Philips HL1645 750 Watt 3 Jar Super Silent Vertical Mixer GrinA will be delivered by AmzAgent), then at 18:33 i receive a sms from Amazon that the package was successfully delivered, was at work so called my wife to confirm and she said that there was no delivery, while on the call I received another sms from Amazon that the package could not be delivered as customer was not available (incorrect accusation by Amazon as per the sms), I accused my wife that she was not at home as the delivery man had come to deliver but she was not at home, she mentioned that she did not step out of the house for a single second - I accused my wife of 24 years of not staying at home till the delivery happens - today morning i had an altercation with my wife over this incident and I ended calling the customer service of Amazon, the advisor was empathic towards the situation however his role was limited, hence I asked to speak to a manager. He connected my call to the leadership team, spoke with Deepak who continuously was antagonising me, I am a 50 year old man with high blood pressure and he had no manners in speaking to a human being (wonder how he happened to be a member of the leadership team - actually surprising). He has no idea how badly it would affect Amazon if anything happens to me or my wife, To be honest the relationship between me and my wife is strained only because of Amazon so I asked Deepak what would Amazon do to keep me a happy and smiling customer. His reply was very antagonising - He said the delivery date is 14/09/2016 and it is still within the returns period, is this customer service? Also mentioned that will try and get the package delivered today to which I replied that it has to as per the Amazon promise and I have paid for the package in advance and it is not COD. He retorted and said that we cannot do anything as compensation, I asked him what is the next step of escalation and he said that he is the last point of contact on the live phone and was not giving me the steps of complaining further, said he will arrange for a manager to call in the next 6-12 hours, informed him that I would reach office at 12:30 pm and as per my company policy would need to switch off our mobiles so requested to mention it in the interactions to his manager, he said he cannot promise the time frame, finally he hung up on me saying that this conversation is leading nowhere - Wow - Congratulations on such a wonderful and brilliant leadership team member. I would really appreciate if I could speak to some one who makes some sense in his interactions with the customers.

Very disgruntled, disappointed, unhappy and irate customer.
Waiting for a solution to the issues & problems created by Amazon.

Peter Raposo

Returned a skirt in order #[protected] for 479 on Aug 8. Today being Sep 14, there is no refund on my card. The customer service has been hopeless. They keep saying we need 5-7 days to resolve after accepting that a technical glitch the refund hasn't gone thru. It's been more than a month, and no call no refund, the same emails saying sorry but please wait. What a lousy service.

I ordered a Motorola G plus 4 phone from the Amazon website on 14th august, 2016 (ORDER #[protected] and received a phone which was scratched on the sides. The seller was Amiable Electronics Private Limited.
I put forward a complaint to the customer care and they offered me a replacement for it.
The replacement that I received was again defective with similar scratches on its side. So, this time the customer care told me to apply for a refund and buy the product from a different seller on the amazon website.

So, I ordered for a refund of my amount and and again ordered the phone for the 3rd time from a different seller Apptronics Retail suggested by the customer care team of amazon (ORDER #[protected]. The date of the order being 26th August, 2016. This time as well I received a phone that was exactly similar to the previous one with scratches on its top and side as if it was a used phone. But due to being a victim of the tedious refund/replacement option I could not complain about it that very day. I accepted my fate and went on using the phone.
But 16 days later I realised that it was not right on part of such a big company like amazon to not be able to resolve such an issue even on the 3rd attempt.

So, I called the customer care again and they told that since I have crossed their window of 10 day replacement policy they are no longer liable at their end even if its the third time that they sent me the same defective product.
I dont want a refund. All I want them is to send me a brand new phone with no delay on their part so that i receive what I actually paid for.

Kindly look into the matter.

I have placed an order of two shorts for kids( order no[protected]in Amazon India site which contains two small clifton boys short.but received only one wrong item on 9th september, 2016 which has already been returned and another item ( Clifton Boy's Shorts - Navy White - Small
Apparel ) was not received at all. but in the track order portal the status of the product is delivered.several times i have tried to contact with customer care. but could not contact. i want to refund my money amount of rupees five forty eight.

I ordered Sony c5 ultra Bluetooth and I received LG tone + bluethoot and Amazon company made my bill also sony c5 ultra bluethoot. and i discuses your saler Mr. shakti singh his office address is BSE enterprise, E - 2 / 217, 3rd floor, shastri nagar, new delhi - 110052. and Mobile number is [protected]. i said him only my problem can shotout but he replied me negatively out of the concern and he do not help me out. and my problem is not slowed. finally i request online amazon company customer care executive he said me two days my hand set is replace which i order. but please take strictly action your saler mr. shakti singh . who not halped me. and please close his center...basterrr...

Mehul CHikhale
Vadodara. Gujarat.

I had bad experience being shopping with AMAZON. Firstly the item that i have ordered is far different from what was shown on website and secondly now there are no terms for changing mode of refund. I don't understand why your customer care executives are able to understand such a simple thing that i have no longer use of my credit card as it has been now with someone else and i don't want cash back in that particular account.So i have the concerned persons to kindly look into matter and revert accordingly and please don't let me lose trust on AMAZON as if no specific reply will be given from customer side it will be the worst shopping site ever. Following is the details of the product i have purchased.

Ordered a new lenovo vibe x3 and got delivered on 14 Aug 2016. The phone did not switch on and i placed an exchange. I got the new phone of same model delivered on 20 Aug 2016 ( Invoice No. KA-BLR[protected]. I got my details transferred on the phone and started using. The phone hangs frequently, heats up, and battery drains. I wanted to return the phone but unfortunately return time was till 30 Aug and as i was travelling, i could not do so within set period of time.
Amazon said, they can not help me and asked me to contact Lenovo.
Lenovo gave me authorized service center number Indira nagar (blr), banagalore [protected], [protected],[protected].
Jayanar (blr)[protected],[protected]
None of the numbers are working.
No support from Lenovo.
I wish to exchange the Lenovo premium flagship phone with some other phone which at least work and has customer support.

It’s being a week, I have been trying continuously to contact Moto Team of Amazon. They were not contacting back to me. After the week, I had to wait for them half an hour and then get connected to them. I have told them that

My charging LED of mobile is not functioning
LED doesn’t turn on for notification and not for charging
It looks like dead mobile while screen is turned off

I have tried to contact them but they said amazon can’t help you, you will have to visit service centre for repair.

Is that really need to visit service centre, while I received a faulty product from Amazon.

Agent told me that amazon can’t help on this, if product is defective, just visit service centre.

Why should I contact to service centre of MOTO, they should collect their faulty product instead of wasting my time.
I’ll have to wait for the a week to visit service centre after that I’ll have to go their to collect my mobile after the time, they will tell me.

Why should wait for that long time?

Is this really my big mistake to purchase a product from Amazon?

It is really getting my worst experience with Amazon. I never supposed to have worst experience with Amazon, otherwise I really had a great time with Amazon, but it seems it won’t forever.

I just don’t want to waste my time, while I invested my money and now will have to waste my time as well won’t be able to use my phone after purchase as it will be in service centre.

I just want the replacement for the product.

Return Complete

Hello Banavara Ramesha,
Thank you for returning the item below. Your exchange order has already been placed. We’ve received the original item and your return is now complete.

View return & refund status

SOULEMO NIGHTY D.PEACH 281A_2XL

This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

I am somnath panja. 4months ago, my amazon account hacked. so i do not understanding how do not related any other account. so, amazon account speciyalist cheating to me. i requested them that please open my account or please refund my money. Amazon is cheating to me.

they do not open my account and do not get refuned money.

Please help me.

Hi,

I have ordered one laptop from the online Portal http://www.amazon.in/ worth Rs. 33674/-, Product dimensions are "LENOVO THINKPAD E450 20DD0065IG CORE I3 5 TH GEN, 4 GB RAM, 1 TB HDD, 14" SCREEN, BLUETOOTH, WIFI, WEBCAM, DVD RW, DOS, 3 YEARS WARRANTY[protected].

When i get the product delivered, there is no DVD Writer in it, but as per their product display on his website, It was included in the product.

I have mailed them so many times regarding this issue, But every time i have got the response that i need to contact with lenovo service centre for the replacement. And also they are denying to refund my money.

Request you to kindly provide the action on it.

I purchased a Moto G4 plud phone on August 30 th.
but the procduct is defective it get hang while charging I tried to
return the product throught amazon app but it was not accepting
and I called the customer care and he provided e motorola
technician number who would have resolve the issue .
its been 8 days I havent received any call or email regarding my
issue and i am unable to return the product.
please help...

Order ID:[protected].
1 of Haier XPB62-187Q Semi-automatic Top-loading Washing Machine (6.2 Kg, Aqua Blue) [ASIN: B00OT9GC8W]

was order thru Amazon. Same day when the product was delivered(20th Aug 2016) to us, we requested for the return of it. which was agreed by amazon and i was instructed that pick up would be provide me and assured that there will be no charge for same. According to amazon representative over the phone it will be seller responsibility so there is no need to worry.

Later Amazon informed me that the product has to be return by me along with the cost attached to it, as seller was not ready pay. Seller location is around 650 km from my place, returning of the product is costing me more than half of the cost of the product. when this was informed to Amazon they said this is between you and seller and got aside. As they were just a widow from where i purchase a product no responsibility on their end. If this What the return policy is then why they claim to have easy return policy.

At this point i feel sorry and cheated by the company. Thinking why i got the product from Amazon at first place. But still with very little Hope, my complaint will be taken consideration.

Thamks

Dear Amazon,
On dated 7th Sep 16, I have purchased iphone 6s worth 43, 799/- from Amazon & the delivery dated was 12th Sep 16, but so far I haven't received it. Whenever I tried to call Customer Care, they always say "Sir our working time is 08:00 pm so don't worry you will get it before 08:00 pm". When till 08:00 pm it's not come then they says again " Sir, tomorrow anyhow you will get it, it's my word to you". Then next day at lunch time when I called up to Customer Care, again the same sentence "Sir, today till 08:00 pm you will get it". After 08:00 pm when I called than they say the same thing "Sir, tomorrow anyhow you will get it & we will take it as a priority". Today also the same thing.
I told to Lodge complaint but they did not do anything. Then I complaint online & I received the mail but till date nothing happened. Mail is in attachment with order.

Why you are you constantly telling lied to me? Are you trying to manipulating with my money or what?
It's been a 3 days gone from the delivery date but still I am not able to receive my consignment & even I don't know that what is going on.

Detail of my order is given below:
Ordered on 7 September 2016 Order#[protected]
Kindly take a look & do the needful ASAP.

Sir, just talked to Sachin K (CCE) he said the same thing "today I'll get it any how".

Regards
Sanjeev Thapa

Dear sir,
I got delivery of Moto G4 Plus mobile on 7/9/16.
Now i wants refund due to some some technical issues which was not
cleared even by contacting with Moto Care. The Basic issue is,
the account for refund is not getting add in (payment option-manage
your account for refund)
IFSC code is correct, bank details update automatically, but after
entering account number below that then it shows...invalid IFSC code!
There isn't problem of bank or their account as i was enquired there a
and made transaction also after this issue...
So Please Help me for this.

Account Holder: Vaibhav Anil Sarang
E-mail ID: [protected]@gmail.com
Order No.[protected]
mobile number- [protected]

Its a request to take this mail into consideration and
resolve my problem immediately, Because I am too much mentally
harassed repeatedly calling to care for service.
NOTE:- I am trying to contact your customer care number since last two days, but you guys don't even have time to respond to customer and resolve their problem. Please co ordinate with me or let me allow to file legal complaint against you.

Thank You

I recently (one month back) brought HP Laptop of value 32000/- from Amazon.in.
Registration Date Jul 26 2016
Product Model HP Notebook 15-ac120TX
Product Serial No CND55255SG
Product Part No N8M23PA
Purchase Date 20 Jul 16
Claim Remarks Dear Customer your claim is being rejected due to purchase made through a non-authorized channel partner i.e. "AMAZON.IN-LAPTECH SOLUTIONS PVT LTD - PUNE (VALID FROM : 26/05/2016)"
Redemption Code -- 90222634
http://www.redemptionsupport.com/

This is to let you people know how I got cheated by Amazon with the defective product (order #[protected] Seller Name: LAPTECH SOLUTIONS PVT LTD - PUNE
Address: Lokmanya Bal Gangadhar Tilak Rd, Ramashram Society, Rukmini Sadan Society, Perugate, Sadashiv Peth, Pune, Maharashtra 411030
Phone:[protected]
( that is why to identify him I am providing mobile and other details of him)
As per the listing I should get new, non-defective product, and to from autorized seller, in listing it was mentioned there that you will get 1+2 Year ACD Extended Warranty on Hp Product as HP College Back Offer By Paying 1499rs. I Paid 1499/- to Hp Claim & Hp Rejected my claim by saying that you have buy product from non authorised channel partner so we will not provide service. As I got defective Laptop I have contacted amazon to return the laptop And provide me a laptop with authoridsed channel partner so Hp can give me support & service. So I Have mail the amazon as proof that denied to give service amazon ask me to get a DOA of this Issue HP don't give DOA After 14Days and i told this to amazon that i have provide you the proof that open a website :- http://www.redemptionsupport.com/ and then enter claim ID:[protected], and check the Status: - Rejected due to purchase from non-authorized channel partner. I have Mail Amazon the screenshot and i have also mail amazon the mail i have received from Hp. but amazon is not taking any action, closed my complain without resolving.This to-fro headache played with me like a ball for one month and now HP & AMAZON BOTH is not Helping me even after I said that I am going to complain on your behalf, it seems Amazon & HP does not care, Amazon is just there to cheat customers with the defective products with non authorized channel partner So, my request here, please do not buy anything from Amazon, if you buy, surely you will get cheated by Amazon itself is fraud company, on top of this, this seller is also a cheats, so buying from amazon & with cheat seller is like Cheat X Cheat I am in so much disappointed with lots of frustration because this product worth is 32000/- I have paid. Any senior guys, request you to please let me know how can we given amazon and this seller a kick back. They are openly cheating, can we not do anything to them??? Some people (victims) already posted similar kind issues but no body responded
.. So why I am posting this issue here is,  Innocent people should not get cheated especially while buying high priced products at Amazon.  Based on reviews someone should easily identify who is the loyal seller and and who is the cheater