Amazon India Complaints & Reviews

Sir,
Kindly refer to order no.[protected] for "healthgenie bp monitor" and online payment made by netbanking vide txn id no. S50530413 dt 21/8/16. At this stage i have been asked to follow revised payment method. As the amount already debited and not yet credited back to my a/c, kindly see the attached documents.
Email-ramen.co. [protected]@gmail.com

It is quite embarrassing to see giant company like amazon moving me in circles for the refund. I called customer care lot of times and discussed with bank officials as well for the refund but that didn't ring the bell for amazon. I haven't received my refund yet. Please look into this asap.

Refund of your order #[protected].
Refund reference # 75260826196009101970416

I got sms that "your order could not be delivered as customer was not available", though I did not get any phone call from courier boy. Kindly resend my order.

Order no[protected]. I have ordered this product on 9th aug and was told that it would be delivered on 16th aug. But unfortunately the product is yet not delivered. When i track the order it shows as shipped on 14th aug reachnear facility. I had to contact the courier company. I had to make several phone calls to courier company and then every time customer care said that it would be delivered next 24 hour today 6 days have passed but still not received or not receive any call to customer care. Today i chat with customer care assistant mr satyendra. I got same reply wait 24 hr or u cancel the order. Chat detail is below
Me: order#[protected] still not delivered
Satyendra: hello, my name is satyendra. I'll certainly try to help regarding your concern.
Me: delivery date is 16
14 aug arrived in patna facility
Satyendra: poonam, as of your concern package still not delivered.
Me: yes
Satyendra: i am very sorry for the inconvenience faced by you. Please do not worry for the same. I can assure you that i'm here to help and will do my best to resolve this.
Me: my question why my order is still not delivered
I call to various time to customer care but still issue is not resolved
Satyendra: poonam, i completely understand your concern. Could you please provide me the order number so that i can help you in the best possible way.
Me:[protected]
Satyendra: if i am correct you are referring for webkreature bigfoot extreme rock crawler monster truck with radio controller - red / green
Me: yes
Satyendra: poonam, might be some issue with the courier service team.
Please allow me 2 minutes so that i can contact the courier service team.
Me: ok
Satyendra: thank you
Thank you for being on hold. Really appreciate this as you kept patience for the same.
Me: wlc
Satyendra: i just contacted the courier service team and given my clear instruction to get deliver the package at the earliest with in 24 hpurs from now.
I would like to request you, please wait till 24 hours from now.
If till tomorrow package not deliver, please cancel and reorder the same in guaranteed delivery date, we will issue refund for extra fast delivery charge.
Me: when i contact to customer care the same ans provide me
Satyendra: i can understand but we also have some limitations as package delivery totally depends on courier service team.
Me: 23 aug my son birthday. This is my son birthday gift
Satyendra: poonam. I have respect of your concern.
Me: if you not delivered so why are tell wait 24 hour.
I am regular customer and now i am not happy your service.
Satyendra: really appreciate that you have chosen amazon.
Most of our orders are delivered on time, but few orders failed to be delivered on time and are late, i am really sorry for this.
Me: 6 day i wait for my order and now you tell me your limitation and excuses
Satyendra: poonam, if i would there i would also be reacted in the same way.
If you want then you can also cancel your order.
Me: this is my son birtday gift that its. I think you dont understand
Satyendra: you can reorder the same in guaranteed delivery date option.
Me: after 6 days you tell me cancel the order why u not tell me earlier and why u every time told me wait another 24 hr
Can you share your escalation mail id
Satyendra: i am saying you can also reorder the same in guaranteed delivery date.
Else please wait till 24 hours from now.
We are trying to deliver the package at the earliest.
Me: ok
But i want esclation mail id or senior level contact no or email id
Satyendra: [protected]@amazon.in
This is our mail address.
Me: you dont have any senior mail id or any nodal ya zonal person mail id i dont tink show
Satyendra: i already provided you above.
Me: you provide your email id
Satyendra: you can write to us in abaove mail address.
Me: i want your senior id
Satyendra: [protected]@amazon.in
Me: ok fine
Satyendra: please feel free to tell me if there is anything else i may assist you with.
Me: thanks but i am not satisfy your answer
Bye
Satyendra: i will make sure you will not face the same issue again.

I had returned an item that i bought from amazon on 12th aug 2016, today is 21st august. I made the payment for it using my credit card and because of this delay in refund i have to pay a late payment fee to my credit card.

I have called amazon customer care more than 10 times asking them to come collect it but their promises are blatant lies. I had escalated this issue to a customer service manager even and he had the audacity to lie.

I'm just disgusted with their service!

Sir,

I have place a order of van heusen women's body blouse shirt (Vwct316m00158_black_l) vide order which is short in size and not fit to the wearer accordingly i have approached to contact with customer care representative and he told me that i have to dispatched the product from my side but being the lady it is not possible for me to arrange a courier service for return the product as my location is not new for amazon as many product has been delivered on this location before and also return the product from here.

Further, due to easy return policy i have choose to amazon but if this is the easy return then what is hard or bad return. If product has to be return by the customer then what is the meaning of online shopping and it will be bad for reputation of amazon.

Please arrange to pick this product immediately from my location otherwise i have to complaint to consumer form. Thanking you.
Regards
Somya agarwal,
M. No. [protected]
Flat no. 4012, orchid tower
Paramount symphony,
Crossing republic,
Ghaziabad,
Pin code - 201010

Ordered jbl earphones with mic. Today that order was about to deliver but delivery boy not delivered it to mentioned address. He called me to come and receive it. I was out for work, but i was ready to guide him to reach address. That delivery boy was not ready to wait for while and not even ready to deliver product to mentioned address. He called me from another number (+[protected] and i got message from amazon that this delivery boy delivered your product and that mob. No. Mentioned in message[protected].
What is that actually. He is behaving like that product is selling from his pocket. I am paying for what i purchasing.
Amazon is well known brand so i ordered from there. I was not expecting such behavior from their guys.
I don't understand how they gonna recruit such patienceless people. Please note this.

I heard that amazon is best in market where i can buy any thing online without any hesitation, all the advertisements and promotions were so perfect that it compelled me to but a watch online.

I ordered titan analog blue dial women's watch - 9710sm01 (Amazon fulfilled) to be gifted. Below are the details:

Order number[protected]
Order date - 2 august 2016
Price of the watch - 4, 481.00
Email id - harmeet. [protected]@gmail.com
Sold by - cloudtail
Mode of payment - net banking.

I ordered this watch on 2 august, this was delivered on 5th august in evening to my office address, i opened this package the next very day on 6 and was shocked to see that the watch which and old titan box had was not the same which i ordered. I called amazon and asked them to get it returned, i was assured that it will be picked the next very day.

Next very day i. E 7 august i again called by evening as the watch was not picked up. I was shocked to hear that there was no return initiated on 6. I asked again to initiate this and the date i got was monday.

No one came to pick this watch, i again called on 8 and then had a word with their manager and i was again assured that next day it will be picked as it was late on 8 to be picked up.

This continued for another 5 days, i kept calling them and they use to postpone the pick up date. Then finally the watch was picked up on 12 august, they took 7 days to pick this watch. Whatever happened till now, i was very much unhappy. After watch was picked up, i was happy that finally this is done.

I didn't knew that this will continue and i will have to ask and fight them to get my money returned. I called them back on 20 august to ask about the money refund, and was told that still the watch is in bangalore and refund has not been initiated.

Amazon has kept my money for 20 days, wasted my time. This was a gift for someone but due to shortage of money, i couldn't order another one.

Please this needs to be action ed asap, and i want my money with interest.

I have ordered the product on 12th august 2016 and the product which was scheduled for delivery on 19th august but now it has been extended to 23rd july. I dint got any intimation from amazon. Even amazon don't know where the product is now. As the aramax courier which needs to get the product delivered still have not received the product from seller. My worst online purchase experience. I have always preferred flipkart and they deliver the product before time. Frankly speaking this will be my last purchase from amazon. As they are not sure when they will deliver the product. I am not happy with the service i got from amazon.

I buy a sandisk ultra microsdhc 16gb uhs-i class 10 memory card (sdsqunb-016g-gn3mn) from amazon but i got damaged product by amazon. after that i registered a complain for replacement of product and they are say that our pic up boy come in 12 aug 2016 but till date no any person come in my door step. my replacement order no. is[protected].

Dear team,

This is my order details as below:
Order date 13-aug-16
Order #[protected]
Order total 1, 529.00 (1 item)

The product has to be delivered by 17th initially but as it is dispatched very late so the gift which has to be. given on 18th was given on 20th. after that when we opened the product we saw that the product is different from what we ordered. so is this the kind of service you are giving and making fool of customers. as soon i checked the product i came to know that on the product i received the barcode is of the ordered product, it shows that your initial phase department is doing such a big fraud. now i will definitely escalate this issue in court.

I have ordered daniel klein analog womens watch from amazon on 18 august 2016 with one day delivery option by paying 100rs extra. They showed expected delivery date as 19 august 2016, i called amazon customer desk several times (Almost10-12 times) but their response was unsatisfactory. Now till 3.00pm on 20 august 2016 i haven't received my package.

Respected sir/madam
I rahul modi, registered e-mail id is modi. [protected]@yahoo.com, had purchased moto g4 mobile on 11th of august'2016. Since their was problem with the mobile & also it is not compatible as per the features shown, i demanded for refund but they refused to do so. After several call they just sticked to to their own words that it can only be replaced. Finally on 13th of august i asked them to place it on replacement and as per the conversation they assured me that it will be picked up by next day. Next day pick up was not done & again i placed the replacement from my mobile. Since then every day i am calling them but now one has come to pick up the consignment and they are harassing me like anything as they are not picking up the product and just re-scheduling it every time. I am totally irritated with this kind of service and the way they talk is beyond my expectation. They had just decided to trouble me in best way they can by not giving me the refund or replacement. Since i have paid for the same they are in relax mode my ignoring my concern and after so many intimation & call they have not done anything from their part other than harassing & troubling.
Kindly look into the matter and taken some strict action to make a fair outcome with what has happened till now.


Regards
Rahul modi
[protected]

I had booked dell lap top through amazon on 21st july, 16 vide order no.[protected] dated 21st july, 2016.. The laptop was supplied by manas merchandise pvt ltd. Invoice number is 1693 dated 21st july, 2016.. Laptop stopped functioning from 25th july, 16. It was reported toamazon and manas merchandise. I was directed to contact dell customer care. Dell technician found it was faulty. According to them manas merchandise is not their authorised stockist/supplier. It this be the case, how come amazon entrust this verndor to supply lap top to me. After long pursuatiion, dell decided to give free replacement. But not in west bengal but other place. They are insisting me to give alternative address where they can deliver the material. I am having no alternative address. I can not pay further in any form whatsoever. They will not pay tax. I suggest amazon to look into this matter seriously.

I, md rasel mia, bought a book from amazon on 25th june, 2016 but unfortunately the order was cancelled. An amount of 560.5 has not yet been credited to my account. I contacted amazon but they could not solve the problem. Above all they sent me a mail containing the messages that i have to contact my banks customer care but then my bank refused to interfere in any online transaction. My amazon user name is [protected]@gmail.com.
Kindly solve this at your earliest.

My payment 439 rupay not Received my bank account amzone kha rhe ha pesea ape ke bank account me a gya ha
my amzone email id - [protected]@yahoo.com
my number - [protected]
oder number #[protected]

Previous version of sat book. From pbc mart seller. Not match with the original product and also not matched with product photo.

I had placed this order on 5th august 2016
On 11th august 2016 i got message in morning saying item will be delivered by eod. At evening same day i got message that item could not be delivered since customer was not available, whereas no body from amazon tried to contact me. The next day on 12th august 2016 same thing happened and i got message saying the item will be returned to the seller.
On same day, i also got message that refund is initiated and will be credited to my account. Till now i didn't receive my refund.
I tried calling customer care several times. They said the item will be delivered
And later they said the refund will be made.

I have been cheated in 2 ways:
1) i was not called by the delivery person and got message that 'customer was not available'
2) i did not receive the refund

Amazon sucks... Will never buy anything henceforth on amazon.

On 11 august i order micromax l43t6950fhd/43t7200fhd/43t4500fhd 109 cm (43 inches) full hd led tv & revived on 13th august, it was working fine but there was some defect on screen bottom side so i request for replacement on same day with order#[protected].

Amazon message me they will pick by 16th aug between 2pm-5pm but nobody came to pickup today is 19th aug, i am still waiting. Several time i talked with customer executive's.

I did not revived any update and response from amazon. I never expected from amazon this kind of pathetic service.

Sir, i have purchased a product name worth rs 599/- on 12 aug 16 through online shopping site of amazon india. After seeing the product i decided to return it back for refund and i got a message from amazon that the product will be pick up from the given address by 16 aug 2016 between 8am and 11 am but till now no body has turned up to collect the item. Plz direct the company to collect the item for return. Tracking id[protected]