Amazon India Complaints & Reviews

On 16.08.2016 i had purchased a micromax canvas tab p290 tablet (7 inch, 8gb, wi-fi only), black, from amazon (Priced at rs. 3524) along with a cover case (Ptron priced at rs. 173/-) for the said tablet. The price of the two items came at rs. 3697/-. An sms regarding the purchase made was also send to my mobile. After realising that the date of delivery is too late i immediately cancelled the two orders. Micromax tab was cancelled but not the cover case.

However, till date no refund is made by amazon.in view of the above, it is requested that refund may be made as soon as possible. The screenshot of the amount deducted from my account is enclosed for your kind reference.

I am very dissapointed from from the time managent and the fake promises tjat are made by the costumer care executive
" The matter starts from i want to go out of town as i m a student i have requested them to sendy product 2 days before the delivery date they also made a promise with me that they will deliver it but they can"t their promise true therefore they can"t be able to sent my product on the expected delivery date that they were fixed
today it goes 2 days but my product can"t be delivered

I have ordered 2 shipment via order no. 402-[protected] and 402-[protected] on 13th aug'16 in prepaid throuhg amazon prime. As per the concept of prime order should get delivered within 48hrs. However till 17th even the order didn't got delivered and expected time i received for 23rd of aug'16. Is this the service???
When i tried to contact customer care they have denied to process my enquiry for billing address not matching in their record. However the same billing address was matching on 15th aug'16 call.

This is very ridiculous and very poor customer service.in amazon customer should order and leave the delivery on the mercy of amazon post paying. They will definitely deliver it post 1 month. I don't feel to shop further with amazon.

I have order a samsung mobile z3 black from your on line shopping on 04.08.2016. With your tracking system it is found that the shipment was reached at courier company in delhi on 10.08.2016. But still it is not delivered to me. Kindly look into the matter and supply the mobile at the earliest.

My address is : b-226, gali no. 2 chandu nagar, karawal nagar, delhi-110053
Phone no.[protected]
Order no.[protected]

I have orderd mahabhringaraj oil from amazon and first it said your order is placed and will reach till 31 august 2016 and the mail came saying "Your Amazon.in order (#[protected] of "mahabhringaraj oil" has been dispatched!" but then it said the order is canceled...
But I did not get any refund as the amount has been debited from my account, I called up my bank bank and they said its not their mistake.

This is really dissapointing

I have placed order for rakhi on 01-Aug-2016 and after 17 days also no proper response frpm amzone . They have not taken any action and customer support team not at all ready to answer.

Since oder was rakhi and same not received before rakhi what is the use of order.

Iam jobin c joseph holding an account in amazon. Every time iam experience a very bitter experience in amazon while purchasing every product. With in the spam of 2 months i have purchased two mobile phone.1) i have buyed aqua new 1600 mah battery phone for my family friend as a gift but very unfortunate to have the company person has checked the phone, very common error a minor child can find this company person are not able to find. I wrote a complaint to amazon site they refund the the enitre amount through the cheque. They always try to close case with this refund. Its only the case of rs.799/- thats why i left 2) now i have buyed a new lenovo zuxi z1 on 28/07/2016 with order no[protected] amount of rs.13, 499/- through my credit card. I was showked to see the phone is not working properly as the speaker is not working but when iam playing the songs in speaker & when having the call there is alot of trembling sound, i feeling very annoyed that it feels like that there are 2 soongs playing at atime, the phone battery is getting heated up alot. I talked to lenovo customer care executive they clearly said there is a problem in the phone u must visit a customer care office, how a customer feel when he buy a product with paying a lot amount then to visit a office within a spam of 6 days. Now i request u please dont make every time the same irriting by giving the same defalt product. Iam not going to bear the any charge of courier of any charges in the near future an i want this product to come in my amazon main mailing address in kerala. No other address i want this product to come.4 days i was waisted for all the data accumlating this phone and the phone feeling ver annoyed by sending this product. I sold my old phone u dont understand the feeling of a common man i dont have any alternative option for this phone. Who kno when this replacement will come... Please do the needfull.. Who know if again the product replacemt will will it work properly... How many times i have to do the replacement what this co persons are doing they are really hopeless without checking the product they are sending product. I want the justice for the loss iam bearing from the company nearly the month and the how many days more idont know

I have ordered a strontium 64gb memory card through amazon... It is eligible for amazon prime which means deliver in 2-3 days... They are saying that they dispatched it through incorrect courier facility and hence delivery delayed... So i asked them to return the product... Its more than 2 weeks and i didnt get my refund

Sir
It is very disappointing to know that a reputed online company like Amazon can be so careless and casual about refunding the money against the return of my 2 orders long back . Why is my money not being refunded when i have already returned the products long time back ? In the reply of my last mail your company promised to get back to me in short time but no message, phone call or response from your side i have received regarding the same till date.This kind of attitude with the customers is unacceptable. Kindly forward me the mail id and telephone number of the concerned authority regarding this matter.

() hot pepper men's cotton v-neck full sleeve t-shirt - red-hpvnf-red-s was returned on july 15, 2016 to amazon and the amount of this returned product still hasn't been refunded. It says the refund has been issued but i still haven't received my money back.! I want my refund as soon as possible.
I was given a refund cheque by the amazon's delivery person and it says money will be delivered to your address in 5-6 business days. I request you to look upon this matter.

Dear Amazon,

This was my first purchase from Amazon and sorry to say it was a bad experience. I ordered DMG Curved Glass through amazon and when I have received the product, it was not identical to what was showing on the Amazon website, also the Glass is broken from the corner. My order details are:

Order No. - [protected]

Email ID - [protected]@yahoo.com; Harpreet.[protected]@gmail.com
Mob - [protected].

I would expect a revert on my complaint on either one of the above medium provided by me.

Thanks,
Harpreet Singh

Hi,

I ordered for a Fonixa Hello Kitty Back Cover for Samsung Galaxy Core 2 G355 (Red color). I received in 10 days and the delivered item is different from the ordered item. I got a pink plain back cover (not the kitty one I ordered).
The item is ordered is: http://www.amazon.in/Fonixa-Hello-Kitty-Samsung-Galaxy/dp/B01GC90AGG?ie=UTF8&red...⇄

Highly disappointed with the service.

I submitted my order return application on 2nd day of delivery but no one carry parcel from my addressed, then i call at help line number but no help i get from there. I am very unhappy for this performance by a big company.This is very swag personality of well known company.
Order id:[protected]
tracking id( 5 aug. 2016):[protected]
tracking id( 13 aug. 2016):[protected]
i am waiting for positive action fevar of me.
Thank you.

Due to oversight error on part of me as well as amazon, my cash on delivery (Cod) shipment landed in wrong city and could not be redirected to updated address. It returned to the seller unpaid & undelivered. Now when i try to place a new order, amazon says that such users (Who some way or other have rejected cod order earlier) shall not be eligible for cod on orders and must prepay upfront.

This is not documented by amazon.in in its policies or anywhere on the web page and users are thus unaware of such practices.

When you contact customer care, they tell any random reasons including technical error to automatic correction etc and their responses are just not credible.

I believe amazon.in should be little more flexible in its policies and if needed should review the same on case to case basis as there might be some exceptions as it happened in my case.
Thanks.

I had ordered jbl xtreme worth rs.17, 158.. I had paid cod for it..
On the date of delivery, the delivery guy didn't come to deliver the product.. Even after calling many times, he didn't come.. Then i went to the carrier department and paid the price of 17, 158 and they kept the box in the dicky of my vehicle.. When i returned to my office and when i lifted the box, i found the box to be less in weight.. I opened it and was shocked to find that there was no product inside.. Only thermocol and other wastes were present..
I have been given fake assurances by the amazon team from past one week over the phone.. And till date i have not received the refund.. And now after one week, for whatever mail i send, i get a same reply that the refund cannot be initiated.. They have denied to initiate the refund.. They are not even speaking to me over the phone.. They say that a separate department handles this and it doesn't have any direct contact number. I can only mail them.. But, for whatever i mail them, i get a same reply that the refund can't be initiated..
Really pathetic experience.. My hard earned money has been spent only for an empty box.. I never expected this from amazon..

I bought one action camera ...go pro hero 4 black worth 36000rs when I switched that on it got hot like hot rod so I immediately register a replacement on amazon they scheduled a pickup ...before the scheduled time for pickup I always received a message that your pickup has been cancelled. Called Amazon like seven times every time they schedule a pick up it got automatically cancelled before the pickup time .it is cancelled for the fifth time now.

I well receiving both right side leg shoes in 02/08/16. request a return

I have ordered biotique shampoo and my Order Id:[protected] .The problem is i have not yet received the product but have received the sms and email alert as the product is directly handed over to the customer and the receipt was signed by me.

I ordered the product on 29 june and was delivered on july 12. The supplier was anjana trading company. The battery did not function well since the beginning. Finally i took it to company showroom in nehru place new delhi. The showroom assistant informed me that the battery was a defective piece and unlikely to perform as desired. The main problem is that the battery hardly takes charge ie its inner cells are defective or dead. It is not useable. Request the battery be replaced.

I have purchased a lenovo smart phone on a introduction deal. My order - ordered on 14 july 2016 order#[protected] machine type pa2e
It was deliverd as committed by you on 15th july. It was a pleasant surprise for me to get a excellent service from amazon. Really it was a delightful moment since i purchased it for my loving son for his birthday. It was on 13 th august. I gave it to him he is filled with joy enjoyed a lot started setting up his new devise.
It was a very big shock to us the speaker is not working. We cannot hear his voice but he can listen to our voice when any call is received. Rest of all other things are working good. I tried for replacement again an another big shock the date for that is over. I dont know what to do??? Kindly advise me. I am terribly disturbed.