Amazon India Complaints & Reviews

I ordered a phone from amazon through my credit card. The phone had scratches on the screen so i ordered for a refund on 12th august, 2016 which i finally received on 30th august, 2016 after a tough argument and a lot of fake promises by amazon customer care executives. I was promised a gift card worth rs. 1500 to my amazon account which i denied previously for the delay in refund however due to amazon failing in refunding the amount in time even after me calling several times i accepted the gift card. The problem is that i never received the gift card and now they say that you will have to provide he credit card statement with the fine details only then amazon will provide the gift card. I told the executive to audit the calls what their executive promised me when the payment was delayed and they simply were arrogant and unreasonable over hours of call. I want to sue amazon for the delay in payment as their policy is to refund within 3 to 5 days however after days of argument and struggle they refunded the amount and i want my gift card with out having to provide anything as they promised. Please assist as they will carry on harassing the customers like this forever.

My wife has a bill on her visa credit card account which we know nothing about. The charge is for $13.98 with a transaction date of july 8, 2016, reference #24692166188000710909660 from amazon marketplace pmts. Please inform us of nature of transaction, i. E. What it is supposedly for. We do not have any information of what this is for. We will not pay any unauthorized bills without verification.

Hi,
I have ordered a 43 inch micromax tv from amazon vide order number
[protected] on 21st august 2016' it was delivered on 27th august by fedex courier. I raised a replacement request on 29th august, as it was given in a broken condition, it was supposed to be picked by 30th august. But sorry to say it has not been picked by 5th september. Whenever i ask amazon they say fedex will pick up tommorow, all sort of excuses. It has not been picked and i dont know when i am going to receive the next delivery. Worst service by amazon.

Hi,
I have been a regular customer to Amazon several years now and today (05/9/2016)I faced the most disgusting situation that I have faced in my life. This is the customer service that Amazon boasts off these days? So much for Apna dhukan that amazon talks about and this is how people are treated.  had a product delivery today and I am not in my house and the delivery man called that the delivery is attempted today. The actual delivery date was 7th of August and I dint not accept the delivery today. Then I informed the delivery man that I am not in my house and asked them to get it tomorrow. And the guy kept arguing that I should go pick up from some address and I told him that is not required for me to go to his address. I don’t understand why a delivery person should ask the customer to go to certain area which is highly unsafe. And then he kept arguing for us to collect it to today. And then he said he will get us the product to where we are and asked us for address and kept pestering me over and over again. And when I said you can take the product back and it can be delivered tomorrow he started abusing in a very bad language. It is very disgusting for me to go through such trauma and I wonder how dangerous this` is as a Women. If a person can talk to me like that I wonder what he would do if he is getting things to my house. How dangerous this is when we get such person to my house how dangerous this is given that he has my address and my phone number. The words he spoke was “sulle munde” and said that he will be slipper me in front of everyone. To be called a ### from someone is highly disrespectful and is not a word that should be used on any women.  I am in shock and this is highly humiliating for women to having to listen such words from anyone. I am going to take actions on this and if amazon is not going to take any action on this I will have to sue amazon and have to go to consumer court. I have cancelled any order that is placed . Amazon agent contact no: +[protected]
India My email id:[protected]@gmail.com

Hi,
Its already 2 months passed to my order for a jacket in between, I requested frequently customer care to help me to get back my amount if you are unable to deliver the product. But every time they frustrated me to wait 3 more working days and A-Z complain is registered and many more excuses.

Simply cheated policy which was not expected from Amazon India. I ordered the item on 23rd of JUNE 2016.

I had ordered for an guitar cover!
And the delivery guy who came to my area asked me for my address, to which i given him my address and few minutes later he calls me and says that since he was not able to find the place i lived in, he had cancelled the order and went back his own way!!!

I was so agitated at this, considering that i had waited for almost a week for this and didn't get what i wanted, just because that delivery guy didn't have that patience to find out where i had lived inspite of having told him!!

Sir,
I had placed an order Nokia 215 (Dual SIM, Green) Sold by: Cloudtail for Rs. 2, 160.00 on 1st April 2016. I have received it safely. Now the Charger is not working to charge my Nokia 215 (Dual SIM, Green). I think the warranty of charger is for duration of 6 months and warranty is still not lapsed for my charger.Therefore you are requested to send me a new charger as quickly as possible.
The Invoice Number is HR-DEL[protected].

Please shipping me in the following address:-
Aswini Kumar Pati, Station Road, P.O.Box-28, At/Po.Brajrajnagar, Dist. Jharsuguda, State. Odisha, Pin 768216

Aswini Kumar Pati
Mobile No. [protected]
Dt.05.09.2016

I hv purchased moto G4 from amazon on 4sep and it get too hot in 5 minutes charging and turbo charging is not working and battery shown abnormal condition and i domt get proper response on refund and replacement of this. Its very difficult to me to rich customer careof amazon ans they are not giving a proper response on this so please resolve this problem

Keys, b, n, arrow keys, space bar, number keys on right side

Dellvostro15 3558 15.6-inch laptop (Corei3/4gb/500gb/dos), black
X00h6qvrl serial no =6jjv062
Date of purchase24/2/16

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer should be provided on website.
There is no such information on their website nor is there a email id provided under CONTACTS tab for customers to write back to them.
This is not only a deliberate attempt to discourage any kind of complaints but also illegal.

I have ordered a book but and it's expected delivery date was 2nd Sept. The shipment arrived in Pune on 1st Sept. The site is showing that delivery attempted but I haven't received any call regarding that. Also whenever I call the customer care, they say it will be delivered by tomorrow. Still not received the shipment. Pathetic service. Pathetic customer care.

I did not receive the book Frog on the log which i had ordered and also i want to know why 654 rupees was deducted from my account after purchase...pls reply quick...

Namrata Behera

Ill book that product name notix and when i book that i agree to give the shiping charged amnt when thn i booked tht product ill reciy tht it product it dispaced but i still waiting tht product but i dosnt reciv any typ of amazone msg ki order cencle to nahi hua or plzzzzzzzzzz agr itna he online bechna hai to free he shiping krdo paise leny k bad bhi shiping tym per nahi hoti agr apse ... very very bad service

I have orderd 1 mobile at 1/9 and then amezon sed that product was out for dilivery on 3rd sep but still i have not received my shipment. For this i alredy drop a mail to amezon and they said shipment will deliver today itself and not its still not deliverd... Plz do needfull
I have attached tracking details below

Something went wrong with my Amazon Account. I m unable to order any product cash on delivery. If any product is eligible for cash on delivery on my address. And then further i proceed to payment method. Then it don't show cash on delivery option.
I m regular customer of Amazon.in.
And i have ordered more than 100 products cash on delivery options. But this issue happening from last 2 weeks.

I was charge to my carda $ 80.29 at 09/01/20016 in a unauthorized billed s[protected] i take this seriusly because is fraud, never before I have problem with amazon, I want my money be return to my account inmediatly

My name is Ulhas jamdare had order an Tupperware 8.75 L three container on 22 August an I had pay from my debit card total amount 2145 rupees I received an subtraction message from my canara bank as well from Amazon conformation message well the delivery message on 1 sep 2016 but still I had not received it.I had customer care ( Amati, sahib, ferroz from pune gudgoan an finally Hyderabad) the first lady ask me the details I provide but she said is incorrect second fellow told it's correct an within two day your product will be delivered as per my address an order no which I had mail to Amazon an spell both of them an finally I had words with customers assistant Mr ferroz from hyderbad well he committed me he will give me all fallow ups an he had kept an notes to delivery department an committed for delivery

I always used to buy things from amazon India, but when ever i book my items, i'm not getting any updates of my product on my mobile number rather the details are sending to some other number. some other number is updated on my account.and that number is receiving all the details of my products. When i tried to update my number on my account, it is not allowing me to update my number.

I seek support from Amazon chat support, e-mail support, ans last also from phone support also, no one is helping. last i got a call from Amazon and we talked about 40 mins, but he also didn't solved my issue, when i told him to transfer the call to senior department, he simply disconnected the call saying i solved the issue. i'm really fed up with the service of amazon. please some one help.

(mail Sent to Amazone Custemer Care)
Dear,

i have refer one of my four friends to refer and earn program in my friend circle and they created their amazon account. After they purchase as it is amazon term and condition and place the orders but they didn’t have credited money in their account and already two months to go but didn’t cashback.
All time I’m calling in customer care executive at phone but they promise but didn’t credit money. 20+ time I’m calling in amazon but he didn’t credit my money and my friends also didn’t get cashback.

Now, This time your customer care executive told me you can’t eligible for cashback. As term and condition but i know they told me lie. I know very well. They can’t find any single mistake. they only told cant eligible nothing more but i know they lie to me they didn’t credit money. i have many more to prove I’m legal candidate to avail cashback.
if they can’t corporate and behave good then I’m going to Consumer Court In fraud case. Your my last hope to solve this issue.
After this,
this is my last time amazon and after that I’m cant any item in because of poor response and service.
i have refer 4 account and this is ID...

[protected]@rediffmail.com
[protected]@yahoo.com
[protected]@gmail.com
[protected]@rediffmail.com

Regard,
Asif V
Mo-[protected]

My name is sijo chandapillai
mail id is [protected]@gmil.com

I am ordered sandisk 16 gb memory card for camera on 3-9-16 with order no.[protected] of Rs. 397/-
when first time i tried, the payment is declined
but next timeit is ok.
but the first payment of Rs.397 is not refunded yet


my total amount is 397+397 = 794

so pls refund my money of Rs. 397