Amazon India Complaints & Reviews

I have ordered a 50 Practice Papers IBPS-VI Bank Clerk Main Examination book. I have paid for it. But they didnot take any responsibility in delivery the book. No tracking update shown on my account. even customer care did not help in proper way. very disappointing experience with amazon.I will not refer it to anybody again.
Order ID[protected]

Dear Sir/Madam,

I have bought Dell Laptop from amazon India but the warranty is not as per my buying date, it is showing some old date. I faced some issue with my laptop and i went to service center for repairing but they said that the warranty is 1st Sept 2016 and it is not as per the bill which i got it from amazon. I bought the laptop on 7th Oct 2015 so my 1 year warranty should be till 7th oct 2016 but it is showing as 1st september in the dell database.
I have raised this concern with the Amazon technical support team, for which they have said that it is going to be resolved within 24 to 48 hrs but it has been more than 20 days but still the warranty is not extended. Because of which i am able to give my laptop for service. I would request the concerned department to look into my issue and resolve it.

My Transaction Details :
Order No : #[protected]
Date of Purchase: 7th Oct 2015
Email Id : [protected]@gmail.com
Laptop model: New Dell Inspiron 15R 5558 Laptop (5Th Gen I5, 8Gb Ram, 1Tb Hdd, 15.6" Hd Non-Touch, Backlit Keyboard, Dvdrw, Windows 8.1 & Win 10.)

Amazon.in is behaving like a insane guy because they are making an issue which is not likely to be an issue, give my 300 Rs Gift Card which is remaining since I purchased in SVD (Super Value Day) on 2nd july 2016 than all will set.

I'm tormented right now with their excuses that which are huge in length and colossal in time to write like You have not made a payment in SVD offer ! etc...
Cause whenever I call toll free have to explain the same thing again n again caller satisfy me saying that don't worry sir you will definitely get the remaining dues in next 24 hours, please wait we are doing at our level. Than I hang up the call waited 48 hours than again called the toll free they again committed the same thing told me to wait again 24 hours I said OK.

This all happened around 4-5 times and each time they committed the same suicide with same signature mark and same suicide note as well but the man still alive, why they are not ending the life of this issue.

A BIG QUESTION MARK ????????????????????????????

I don't want to hinder the subject which is in brief right below:-
As I'm full-filling all the criterion of getting a Gift Card still have not got why ?

and I know it very well that you guys give GC only when demanded by customers ?

Damn sure that My 2nd July Purchase's 300 Rs. GC of ICICI bank debit/credit card trasanction is still remaining and nobody is listening why ?

On thirty first (31st) of July 2016 I called amazon.in toll-free for may month's 300 Rs. GC. its true why ignoring the truth ???

The mailed copy of issue:-

To:
C
[protected]@amazon.in
Date:
September 11, 2016, 2:26 AM

I have contacted many times at your toll free number each time new person discuss the whole issue than say your Gift card will delivered after 234 hours or before, i have escalated the issue to the concern team.

Why I have to call each and every months end for Gift Cards ?
Why its not auto credited into my account ?

Or its a merely a tactics of amazon.in that if any user demand of Gift Card in SVD than he/she will get satiated ?

A big question mark on your services ?

As I am a regular customer of amazon.in still I am facing these issues, I have signed up on amazon.in approximately 3 years ago, and from the very beginning I have made a total transactions on amazon.in till now mroe than 30000 Rs.

Still facing issues, is it Mr. Jeff bazoz wants from a customer like me ?

A big question mark again ?

Issue in detai:-
Hitherto waiting for Gift Card and I have fed up calling on toll free number and tell the whole story from the very beginning again and again.

I have purchased some goods on 2nd of July 2016 and 1st of August 16 in SVD (Super Value Day) offer, the total amount was 3032 Rs. and 3090 Rs respectively also both paid by ICICI bank credit card.
Credit Card number is **** ***** **** 6170 .

Right now I want the 900 Rs gift card for each month as mentioned in SVD Terms and Conditions.

Got A reply:-

September 11, 2016, 2:28 AM
Hello,

This is an automatic e-mail to confirm we’ve received your e-mail and a Customer Service associate
will be in touch within the next 6 hours. In the meantime, please visit our Help Pages:
https://www.amazon.in/help

Please note: This e-mail was sent from a notification-only address that can't accept incoming
e-mail. Please don't reply to this message.

Regards,
Customer Service Department
Amazon.in

Again got a email:-

Your Amazon.in Inquiry
A
Amazon.in
[protected]@amazon.in
Hide details

To:

rahulsingh.[protected]@gmail.com
Date:
September 11, 2016, 6:41 AM

Amazon
Your Account Amazon.in
Message From Customer Service
Hello Rahul,

I'm really sorry to hear that you haven't received the Gift card for the super value day in the month of July and August.

It is highly unacceptable and not encouraged in Amazon. Also, we do not want customers to suffer in any way, customer satisfaction is our Prime motto.

We won't let down our valuable customers like you in any situation. Please accept my sincere apologies for the inconvenience that you've faced in this case.

I will surely help you with that.

I've checked and see that the gift card for the super value day in the month of July was successfully credited to your amazon account on 29 July 2016 4:16 PM for Rs.600. Also the remaining amount for Rs.300 was credited to your amazon account on 1 August 2016 1:08 AM.

I want to make sure that the super value day gift card or Rs.900 for the month of July was successfully credited to your amazon account.

Also regarding the super value day gift card for the month of August, The GC will be credited to the customer's Amazon account within 90 days from the offer date, i.e. by Monday, 31st October 2016.

Due to the large number of purchases in the super value day it will take 90 days for the gift card to be credited to the customers account. I hope you understand your situation and limitations. Please be assured that you'll receive your cashback on time.

Rest assured that your transaction is always safe and secure with us. We take full responsibility to get your cash back at the earliest.

Please note that we Amazon will never let our valuable customers down under any circumstances and situations.

We request your cooperation and understanding on this regard and thank you very much for being such a valuable part of Amazon.in.

Thank you for being a genuine customer to us.​​​ We look forward to seeing you again soon.​​

Please use the survey below to tell us about your experience today.

Warmest regards,
Mani G
Did I solve your problem??
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Amazon.in
Original Message
I have contacted many times at your toll free number each time new person
discuss the whole issue than say your Gift card will delivered after 234
hours or before, i have escalated the issue to the concern team.

Why I have to call each and every months end for Gift Cards ?
Why its not auto credited into my account ?

Or its a merely a tactics of amazon.in that if any user demand of Gift Card
in SVD than he/she will get satiated ?

A big question mark on your services ?

As I am a regular customer of amazon.in still I am facing these issues, I
have signed up on amazon.in approximately 3 years ago, and from the very
beginning I have made a total transactions on amazon.in till now mroe than
30000 Rs.

Still facing issues, is it Mr. Jeff bazoz wants from a customer like me ?

A big question mark again ?

*Issue in detai:-*
Hitherto waiting for Gift Card and I have fed up calling on toll free
number and tell the whole story from the very beginning again and again.

I have purchased some goods on 2nd of July 2016 and 1st of August 16 in SVD
(Super Value Day) offer, the total amount was 3032 Rs. and 3090 Rs
respectively also both paid by ICICI bank credit card.
Credit Card number is **** ***** **** 6170 .

Right now I want the 900 Rs gift card for each month as mentioned in SVD
Terms and Conditions.

I replied to this above:-

C
cs-reply+[protected]@amazon.in
Date:
September 11, 2016, 2:03 PM

You told that 600 Rs Gift card has been credited its ok, I also checked for the same and found you are right, but still 300 Rs Gift Card is remaining cause the one which you were telling that 300 Rs also have added into my account that 300 Rs. Gift card is for May month's purchase not for the July Month's got it or not ?

So clarify your doubt, I'm damn sure about it, because I called on 1st of Aug for May month's remaining 300 Rs gift card and than after 24 hours it was credited into my account.

Its really awefully bad right now as well that you guys are still not paying attention to the issue.

Dear sir,
I am vijayaraj.c. I am booking a product (SOLID SF 12 satellite Analogue db Meter) through Amazon on 06/09/2016. The order number is #[protected]. I received the parcel via Blue dart on 10/09/2016 and pay the bill amount Rs.540/-.But the matter is, when I open the parcel the item is a 'CAR CAMERA'. It is not I am order. Bill detail is -solid SF-12 satellite Analogue db meter. The product item is changed. So I am unhappy.
Please tell me, what should I do? what is the further step? Where I surrender the product, which is in my hand? I have no idea. Because I am first time purchasing a product through Amazon. I am waiting for valuable suggestion very soon. I want the product (SOLID SF 12 satellite Analogue db Meter). So please help me. My Mob:No:is [protected].

I have purchased the above said motorola device on 15.08.2016.

On 15th day i have to rush to motorola service center to get my phone repaired.

Amazon india is asking for "dead on arrival certificate/decline of service certificate".

Motorola is repairing my phone, but i want replacement.
Motorola is never gonna issue these kind of certificates, they focus on repairing.

Amazon has its term of replacement for 10 days only without the above said certificates.

Neither motorola nor amazon is providing me good after sale services.

I want replacement of my phone.

I made an order for a 48gms of gold coin on 21st july in Amazon website with the order no[protected] for 1, 58, 911 INR. Because of the Amazon courier mistake the product went to BIlaspur and didnt even come to chennai. I followed them for nearly a month on this issue and they didnt had any complain mechanism or escalation process with amazon. After a month long chasing and so many calls and emails they accepted the failure from their end. I asked the money to be credited back to my bank account as i lost faith in their customer service to order anymore products from them, But they didnt do that and refunded the order amount back to my amazon account. I was left with no other choice than to make another order to retrieve my money back . I placed another order for 50gms of gold coin on August 16 for 1, 63, 600 INR and the estimated delivery date was 23rd august to 7th september. With the tracking information i saw that the order reached chennai on 27th august. I waited for 3-4 days and the order was not delivered and no more tracking details in the site. i contacted customer service and they gave assurance that it will delivered as promised within 7th september. I waited until 7th sept and the product was not delivered. When i reach back to them they always say they will work on it and doesnt help on the issue. Because of investing a huge amount in that order i am in a big financial crisis.I am going through lot of mental stress because of their worst customer service.

I want to share something with you all. It's my pathetic experience of shopping on Amazon. On 25th August I ordered Moto G4+ on their website. And on 30th I got a call from delivery person for delivering the phone I asked him to wait for 10 mins but he left. I'm called him Amazon again n again but it didn't work and I left my phone with my cousin without even notificing me. Than the device I get was too bad 1 ear of the earpiece was not working a took my phone to Motorola service center they rectify the issue but created major issue that is camera didn't turn on after their checkup. I called Amazon the agent who picked my call too rude and denied to transfer the call to supervisor and they said for replacement first we want permission from Moto next day I called Moto they have done smart check and agreed for replacement. Next day my phone needs too be picked up the guy called me I'm coming but didn't come and automatically reschedule my appointment without any notification and they did the same thing next day also. Also Amazon always promised me to call back which is never fulfilled. Than on 3rd day he came to pick it up and on 9 September I received I new phone after few hours I find the same headset issue in this. I request all of you to spread this so that Moto and Amazon will get how much they have bothered me and you should also think twice before putting your trust and money on these companies which don't know abc of customer services.

Https://www.amazon.in/gp/help/chat/popup.html?c2cId=0e1a019f-c3b0-49b6-b19e-5b2d...⇄ please see this link zahoor gave me wrong information and he wasted my lot time and because of him i have to cancel my previous order now i want this oreder as free!!

I had purchased 03 Huawei GSM SIM card based Wireless Landline Phone for my mother and friends. I have wasted my money as all v become unserviceable in 6/ 7 months.Battery does not hold for more than half hour in 2 sets and 3rd does not work.
. Amazon should not host this sort of bad products.

I had a terrible experience. Pls help. [protected]@gmail.Com

I purchased a Moto G4 plud phone on August 30 th by Apptronics retail seller

but the procduct is defective it get hang while charging I tried to return the product throught amazon app but it was not accepting and I called the customer care and he provided e motorola technician number who would have resolve the issue .

its been 3 days I havent received any call or eail regarding my issue and i am unable to return the product.

please help

Hi,

I am facing problem regarding this phone.
phone booked on 29 august, 2016,
phone received on 6 September, 2016 Sealed packet.
Phone is overheating and slot of
sim no. 2 does not work. So please solve my problem.
as i am trying tollfree number [protected] but no one is responding.
And we are unable to return it.
Please provide help service contact number or details.

I purchased moto g 3 handset from amazon, but after few days, it started to showing problem of touch display, also that handset was already used by some another person, when i contacted service centre, they although submit it but still the problem was continue and this time sound was not coming good while receiving calls, such as i have many time reported my problem to motorola centre but they failed to solve it also denying to replace it, this was the concern about motorola but firstly amazon sold me faulty product n used product, so now it becomes responsibility of amazon to replace handset, i want to make complain against amazon india, at last i want a replacement of my handset, , my contact no is [protected]

I am Niharika, I bought a watch from Amazon India, with order ID[protected] and the seller was "Adonis Biz.". Titan Tycoon Analog Black Dial Men's Watch - NE9452KD01J, which cost me Rs. 10927/- . It was an occasional watch which used to wear very rarely. Few days before the warranty period ends, the watch fell off from the hand and broke into pieces. With the pieces, I am left with I approached Titan showrooms at Chembur, Mumbai, they said the watch with a ceramic strip was earlier fixed with some glue or fevistick which doesn't allow it to be repaired by warranty and along with that the warranty card has been not stamped from the seller. Then I had contacted Amazon describing the same damage of the watch and pre-condition of it (glued strip of the watch). I have had a chat conversation with Amazon all the time when I contacted them (about 6 conversations). First three conversations were made before the warranty period has ended. During the conversation, they said "as the product was in warranty I need to contact the seller and ask for claiming the warranty and they have provided me the seller's link (seller-- United sales Co., which is incorrect) where I can contact them". I have appreciated their help and messaged the seller regarding the problem with the product. The seller replied, "he couldn't recognize the order ID and asked to recheck and send the proper order ID". Although the order id was correct, I have resent it. Then I had to contact Amazon regarding this issue and I have asked them to resend the correct seller's id, which upon request they have provided with the same link which made me resend the order id again to the same seller. Third time i have asked Amazon for the correct seller's id.. they didn't respond to the message even.
"They didn't provide me with the correct seller's Id within the warranty period".
Next day i.e. the day after the warranty is completed "I have asked for the seller's ID again and asked to recheck and correctly send it" then they have sent it correctly (Adonis Biz.). I messaged the seller but till now I didn't receive any reply from them.

Secondly, they have asked me to go the Titan showroom and get the service denial certificate which upon trying the service centers have not provided it.

After discussing everything with Amazon in detail regarding the way I got cheated with the product and the way they have behaved with me giving wrong seller's Id when I contacted them within the warranty period. And later giving the correct seller's id when warranty is completed.

They now just say " contact the manufacturer as we can't help you with this anymore".
The last two conversations I made with them haven't been sent to my email ID.

I really want you to help me resolve this issue.

Sir, I ordered Microsoft Lumia 535 Touch on 31.08.2016. But I received the same on 07.09.2016 in damaged condition. Therefore I want to get replacement as early as possible. Photo of the goods also attached herewith.

Thanks & Regard -
Nandan Das
M/s. S.D. Arts & Publishers,
Old Station Road (opp. Punjab National Bank)
Karimganj, Assam - 788711

I have order a facial cream from Amazon.com worth Rs 150 for which online payment was made. It was supposed to be delivered at Kolkata by "Amazon Transport Services" on 8th Sept 2016. On the day of delivery, The agent called me up but I was not at my place at that time and no one was there to collect it on my behalf(as i stay alone). So I asked him to hand over the product to my landlord. After a few minutes he called me again as he was unable to find my location and landed up in different address, so I asked him to keep the product with him and I will collect it from delivery office myself. 2 hours later, I recieved an SMS on my phone that the product is delivery and a track link showed it was signed by me(my name). Now I m unable to get in touch with them. I tried to contact them but they are not responding. Everytime a different person receives the call and I dnt have the agents personal no. Or dont even know his name. Unable to find the Kolkata office address as well. Tracking no[protected]. The delivery system is hopeless, I want refund Amazon.in

Prajjal Chowdhury

Order id is[protected],
I got the product on[protected], but product has manufacturing defect that is head hole is not proper. It cannot be inserted. I had sent back into Gizmo E Bazaar pvt Ltd. But i didn't get any feedback from there. I lost 12000/-, I need my product back.
IMEI no :[protected]
[protected]
I sent my product to Gizmo E Bazaar pvt Ltd through DTDC on 6/9/2016.
Kindly Resent my Product as early as possible.

Registerd Name & No is : Shebin Jacob, [protected]
And also can be contact with [protected]

MY order no,[protected]
payment made by online banking but your site not confirmation
Pl. confirm

The delivery date of my order was 12/09/2016. Today I got a message that My order is being returned to the seller and they could not deliver it to me... Why is so??? I didn't got any phone call or message from the courier service that they are trying to deliver my order... I was using Amazon For the first time.. From today I am not going to use Amazon. I was using Snapdeal, Flipkart they have never disappointed me. I will also tell my friends or family not to use this Amazon.

I have ordered Mot g 4 gen 11 days ago and receive friday 02/Sep/2016. Phone from amazon.in and its ordered no is[protected]. but unfortunately there was a connectivity issue in this phone..it connection was break after 1-2 min. and this problem was continue and for this i have contact amazon customer care department they told me to contact moto main technical department .so i contact to main mot technical department and from there technical person check my phone through resuce plus and found problem and also they reset my phone but problem not resloved so after that i again cont to amazon care but they forwarded my call to moto amazon dept. they told me to go to service centre and he also told to to no need to put there phone and tell him to check and when i goes there they deny to give me service deny certificate and told me to put there phone so again i contact amazon dept. they again told me that there is no problem but till now i getting problem and they also install smart check app in this phone and i know very well that the got disconnected due to wifi signal lost but they don't agree. In all these process amazon people waste my 3-4 hours and didn't give me any solution and also in your policy there is nothing mention like this that you have to take service deny certificate from service center. please check video attached herewith there is a proof of mistake in my phone I am sending you a recorded video where clearly seen that from same hotspot two device are connected one mot g 1st gen and second new mot g4 but moto g 1st gen connected constantly from hotspot but moto g4 disconnnected 3 time that is very big problem, please do needful.

Maine ek moto e 3rd generation phone amazon se 8590 rupees ka buy kiya wo kharab nikla to mene return ki request daal di unhone mujhe speed post karne ko kaha jo maine 14 aug 2016 ko bhej diya aur 20 aug 2016 ko wahan pahunch gya aur unko mene kai bar paison ke regarding mail kiye phone kiye har baar bolte hai aaj bhej denge and mail kar denge but 8 sep 2016 tak paise nahi bheje mene consumer court me complaint karne ki bhi bola but koi fark nahi pada

Ab meri aapse yahi request hai ki aap mere paise intrest and compensation ke sath dilwa de