Amazon India Complaints & Reviews

I have booked a japanees maple bonsai tree on[protected],
O many reminder send to you /seller but no response from your side very highly worst sevrces by your compamy. Still i did not recieved my order

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Address: Jaipur, Rajasthan, 302001

Website: Www.amazon.in

I ordered muscleblaze fat burner it was supposed to get deliver on 31st August at 8pm but nothing came. No calls from anyone nothing they just returned my item and order status is now showing that it is returned.. What kind of service is this.. Your delivery person does not even call once.. I am not going to order anything from now onwards from Amazon.. Pathetic site with very bad delivery service..

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Address: Mumbai City, Maharashtra, 400001

Website: www.amazon.in

Dear Amazon Team,

I am frequent buyer of Amazon.in of e-marketing portal. I have order Epson L220 printer twice & in both cases it has cancelled from your end. You have initiated the refund but we are not shopping here for refunding. On 13th July i have ordered EPSON L220 printer (Order No.[protected] Seller - Online asian Seller, which was canceled & amount refunded. Again on 26th Aug i have ordered EPSON L220 printer[protected]) Seller : Mason I Tech. same like last order today my order got cancelled.

I Don't understand how you people enroll such seller who cannot fulfill the requirement of customers. What's Amazon Tag Line 100% Purchase protection??? does cancelling customers order comes under this?? What is use of such Tag line?? & Now new Concept "PRIME" another way to make money & fool the customer.

Now listen i don't want refund amount i want my product which i have order. If you are not able to do that, then please refund my amount with an Interest amount for above mentioned orders.

Please don't force us to contact appellate / tribunal authority / Consumer court regarding above issue.

Requesting to you provide good services to customer & raise the standard in e-commerce industry.

Regards,

Amazon India customer support has been notified about the posted complaint.

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Address: 673027

Website: Amazon.in

I have booked a cool pad mobile phone in amazon.in website and later i have decided to cancel the order after seeing the poor reviews.
I have tried to cancel the order within 10 mints after the booking but i have got error unable to process.Then contacted[protected] amazon customer care and their customer care person assured me to cancel the order from their end.Today morning again i tried for cancel the request and it was sucessfuly accepted.But when contacted the CC for refund amount they are telling i have to wait till the delivery date which i have already cancelled.
Screen shots are below
Midhun
[protected]

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Address: Bhiwani, Haryana, 127021

Website: amazon.in

Buy this mobile amazon .in 27.8.16 surya enrgy sisem 16 gb this mobil defceted
i return this mobile 27.8.16 evening speed post tracno. eh[protected]in my contact no [protected]

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Website: www.amazon.in

Hi, I placed an order on Amazon with order no #[protected] on 03-Aug-16. It was a Rakhi order (Rakhi on 18-Aug-16). But the product was not even dispatched till 16-Aug-16. While tracking the order, it was showing product not dispatched yet. This is very unprofessional. Due to this I was not able to send Rakhi gift. Finally I cancelled the order on 16-Aug-16. This is truly unprofessional from Amazon side. If they can't deliver the order, the just don't accept it. You guys can spoil somebody's festival. Not at all trust worthy. How can a customer trust you again in future if you can't deliver a product on time. Even I didn't receive any sorry mail or call from the company.

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Address: Kolkata, West Bengal, 700042

Dear sir/madam
I am soumyajit mondal. on 22nd August 2016 i purchased an external hard-disk whose order No. is Order #[protected] and for this order i already made a payement of rs 4172. Till date i have not got my item and amazon along with the seller is not refunding my amount for the product which i paid. Please help me.

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Address: New Delhi, Delhi, 110010

Website: amazon.in

I have ordered New Balance DC 580+ English Willow Bat on 17.08.2016 vide Order #[protected] with a promise from Amazon that it will be delivered between 22nd Aug to 25th August 2016. However, while we contacted Amazon on 25th evening it was wrongly communicated that the item has been delivered while the delivery was still pending and it was finally delivered on 26th August. On opening of the packed, it was found that the item was damaged so once again we contacted Amazon and communicated to replace which was agreed to. But today while we contacted about replacement, it has been told that item cannot be replaced. Therefore, we told them to return the item.
Now Amazon is forcing me to dispatch the item via courier, instead of they themselves arrange the return. On my insisting they gave me Gati pickup service No. as [protected] but astonishingly it is not being connected and coming as wrong number. Therefore, kindly arrange returning of the item and refund my amount immediately Repeat IMMEDIATELY.

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Address: Mumbai City, Maharashtra, 576104

Website: Amazon.in

I applied for a refund in amazon for a t-shirt i ordered and returned firstly they gave me refund 4 months after me returning the product that to a cheque
I applied the cheque in the bank and it got rejected and i had to pay extra inr 172 for cheque return
I gave a mail to amazon and they replied back that both the amounts will be given back but i only got the extra charge of inr 172 and my order money inr 399 is no where to be seen

I am attaching the order details and amazon reply mail screenshot with this

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Address: Thane, Maharashtra, 400601

I have ordered a product in the month of may but next day i returned it.. from that day onwards i have made end numbers of call to amazon customer care for my refund but every time either they as one new formality or they just say it will be done in next 48 hours...
it has been 3 months since than but no solution... i am sure in future i am never gonna type www.amazon.in, by the this was the final one...

shame on you amazon

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Address: 302029

Website: Amazon.in

Mane samsung ka original charger khareda lekin company ne duplicate samsung ka charger bheja hai..
Mene company main complaint ki tho company ne duplicate samsung ka charger change nahe kiya or refund ki processing ki hai jabki mujhe refund nahe lena hai.

Mujhe samsung ka original charger he lena hai.

My mob no.[protected]

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Address: North Goa, Goa, 403005

Website: www.amazon.in

I have placed an order for shoes Order#[protected] on 22/08/2016. Item was despatched by Amazon Transport services (ATS). Earlier ATS had no problem in locating my address. But for this order they are unable to find the address, so they have returned the item which was urgently required by me. There was no call from ATS to locate the address. Communication was through SMS and email. Contacted helpline 3 times, always polite reply that problem will be resolved the next day but not resolved

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Address: Nagpur, Maharashtra, 440014

I booked Blackberry Z3 for my mother, as a birthday gift, which was suppose to deliver on 29th Aug 2016, my mothers birthday is on 31st Aug. But the courier was not delivered because the courier guy was unable to find my location. Is this justified that he did not call me on the given mobile number and returned my parcel, to the seller. I called to Amazon customer care on 27th Aug regarding the same, they assured me that they will make the delivery on time. Today it is 30th Aug, I called to Amazon customer care, they are asking me to place a fresh order as they had canceled my previous order. Amazon not only wasted my time but also feelings

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Address: New Delhi, Delhi, 110030

Website: www.amazon.in

Hi,

My name is rohit butail, residing in new delhi.
I had ordered a mobile cover (Iphone 6s) from amazon on the 12th july 2016 which is not delivered till date. Amazon india claims that the product was delivered on the 18 july at my office address (F-284 lado sarai -110030).

On my constant follow up with amazon india has refused to entertain my request and denied giving any proof of the item delivered such as delivery reciept / challan/ docket number or the signature of the recipient.
I have infact recieved a mail from them which reads as follows-

Hello,

Although we understand your position, we have review this claim and we stand by your decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.

Sincerely,

Accounts specialist
A-to - z gurantee program

I would request for help is the same matter as i feel cheated, mislead and helpless.

Regards

Rohit butail

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Website: www.amazon.in

Order#[protected]

On 20th august ordered xiaomi redmi note 3 (Gold, 32gb) paid through credit card, on 24th august i received the item, on dispatch note product details is correct but when i unbox the item i found a samsung keystone2 box and inside it i got dead micromax phone.

Immediately i escalated this to amazon customer care and since then im chasing to take this item back and refund the money or provide the correct product which i ordered.

They sending the courier boy but he is not accepting the item, saying he wants same product which is mentioned on dispatch note.

From last 6 days the customer care keep promising me that they will accept the item and process the refund.

Have already recorded all calls and emails communicated.

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Address: 560093

Website: Amazon.in

Dear Sir/Mada,

Complaint # 1:

I have bought a laptop from amazon.in on 7th October 2015 with order no Order#[protected]. Recently i had problem in my laptop so i went to the service center for the problem, there i got to know that the invoice given by the amazon is not acceptable to the service center. They are insisting on US Bill for the laptop since it is imported by the seller.

After contacting Amazon on 22nd August 2016, they assured me that within 24- 48 hrs i am going to get the bill but it has been 7 days but still i have not received the US Bill for my laptop which i require it to produce it to the service center.

Complaint # 2:

As per service center the laptop is under warranty till 1st September 2016 but my warranty should be till 07th October 2016 since i have bought it on 07th October 2015.

Laptop Details:
Dell Inspiron 15R 5558 Laptop (5Th Gen I5, 8Gb Ram, 1Tb Hdd, 15.6" Hd Non-Touch, Backlit Keyboard, Dvdrw, Windows 8.1 & Win 10.)

My Details:
Name : Kartik Sharma
Email : [protected]@gmail.com

I would kindly request you to help me to get the problem solved.

Amazon India customer support has been notified about the posted complaint.

Sep 11, 2016

Updated by KartikSharma87 I am awaiting for the amazon India to resolve my issue. Every time i contact them they are saying your problem will be resolved within 48 hrs . i am now sick of this, i would request to help me get this issue resolved.

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B

Bhoopendra. Kumar

from Mumbai, Maharashtra

Aug 30, 2016

Dear Team

This is inform that Amazon is providing worst Delivery services & updating fake information on his portal . I am coordinating with Amazon help desk team but they are not arranging any solution . So I am advising & Social media on Facebook / Twitter do not purchase any material through amazon .

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S

sagarhumehiya

from Kolkata, West Bengal

Aug 30, 2016

I had ordered a book vide, ID No.[protected], dated-11.08.16(Tracking ID :[protected], but till date the book is undelivered . But it is seen from my order history that the book was delivered as on 19.08.16 and which is not true .Now my complain is like that why without delivering the item it is shown that the book was delivered .

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A

Arpit Dabas

from Delhi, Delhi

Aug 30, 2016

Please provide me more information about it and my number is [protected], [protected], [protected] and [protected]. when it's closer please provide me information.you are not shipping it.

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P

Parrynatesan

from Tiruchengode, Tamil Nadu

Aug 30, 2016

Indus valley colouring hair dye ordered not delivered.got message as rejected.billed address anbu hospital 4a/5tvk st rasipuram Namakkal. Dr . Parry.n. cell no. [protected].e mail [protected]@gmail.com

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Address: 560066

Website: www.amazon.in

I have ordered a product (order#[protected] and paid the money.
The order details are:-
Order id[protected]:
1 of clara certified coral moonga 6.5 carat or 7.25ratti panchdhatu gold plating astrological ring for men & women [asin: b01d2wtg3e]

It was jewelry item.

The courier person did not deliver the product and put the status it has been delivered and mentioned i have signed it off. i was at home waiting for the product. i raised the complaint that very day when i got sms that product have been delivered.

I have raised a a to z claim, but it seems amazon service and looking into the issue is very poor. they say you have signed it off and denied the claim. how amazon can do that without validating the signature. i guess amazon is not in mood in resolving the issue even after calling several times.

This is like duping the customer. it is amazon responsibility to look into the issue.

Amazon India customer support has been notified about the posted complaint.

Sep 01, 2016

Updated by DasMit We have checked with security and we have CCTV footage also. Our security never receives any Amazon parcel. Generally the courier person call the buyer before delivering. But this time courier person never called me nor delivered. Can Amazon bring the courier person to my apartment or validate my signature or can track the courier boy's mobile GPS on 26th Aug. I raised the complaint within 30 min of getting the SMS that parcel has been delivered. Can Amazon share the signature which have been put in for receiving the parcel. Amazon is only closing the case saying the parcel has been delivered and signed off.

Sep 06, 2016

Updated by DasMit The complaint is still open, everytime we raise a complaint Amazon just closes the complaint by signing off that the parcel has been delivered ...can Amazon reproduce the signature I have put into while receiving.

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Address: 781020

Website: amazonindia

Return yet to be done:

On 24.08.2016 in the late evening on person contact number [protected] came for pick up. But he apologized that he was unaware about the that it is a tv which requires carrier van. So he assure us to pick up the very next day.

From dated 25.08.2016 we regularly follow up in contact number [protected] from mobile number [protected]. Though they regularly told us that they will pick up shortly. The same is yet to be done. I have contacted 3 time from [protected] to your customer services, they also assured me that same will be done within 24 hrs.

3 time from [protected] are
27.08.2016 at 07:54 pm for 14.16 minutes
27.08.2016 at 01:37 pm for 13.18 minutes
24.08.2016 at 12:19 pm for 12:19 minutes

Request your urgent concern regarding this.

Regards,

Amazon India customer support has been notified about the posted complaint.

Aug 29, 2016

Updated by dhruba bora Now a person call from this [protected] number in [protected] asking the tracking number and address for pick up. Please take urgent action.

Regards,

From: Abinas Bora [अबिनाश बरा]
Sent: Monday, August 29, 2016 3:24 PM
To: 'cs-reply+[protected]@amazon.in'; '[protected]@amazon.in'; '[protected]@amazon.com'; '[protected]@amazon.com'
Subject: RE: Your Amazon.in Order #[protected]

From: Abinas Bora [अबिनाश बरा]
Sent: Monday, August 29, 2016 3:15 PM
To: 'cs-reply+[protected]@amazon.in'; '[protected]@amazon.in'; '[protected]@amazon.com'; '[protected]@amazon.com'
Subject: RE: Your Amazon.in Order #[protected]

Further I have received a call from mobile number [protected] at 03:06 pm (just few minutes back) in both mobile number [protected] and [protected] saying that they had send a repaired TV and asking my ATM card number and pin saying that he is from Amazon. Please look in to the matter. We suspected someone from your company may involved in it.

Regards,

From: Abinas Bora [अबिनाश बरा]
Sent: Monday, August 29, 2016 2:56 PM
To: 'cs-reply+[protected]@amazon.in'; '[protected]@amazon.in'; '[protected]@amazon.com'; '[protected]@amazon.com'
Subject: RE: Your Amazon.in Order #[protected]

On 24.08.2016 in the late evening on person contact number [protected] came for pick up. But he apologized that he was unaware about the that it is a TV which requires carrier van. So he assure us to pick up the very next day.

From dated 25.08.2016 we regularly follow up in contact number [protected] from mobile number [protected]. Though they regularly told us that they will pick up shortly. The same is yet to be done. I have contacted 3 time from [protected] to your customer services, they also assured me that same will be done within 24 hrs.

3 time from [protected] are
27.08.2016 at 07:54 pm for 14.16 minutes
27.08.2016 at 01:37 pm for 13.18 minutes
24.08.2016 at 12:19 pm for 12:19 minutes

Request your urgent concern regarding this.

Regards,

From: Abinas Bora [अबिनाश बरा]
Sent: Saturday, August 27, 2016 1:35 PM
To: cs-reply+[protected]@amazon.in
Cc: [protected]@amazon.in
Subject: RE: Your Amazon.in Order #[protected]

Kindly take action. I have received messages in my mobile number that my pick up time is rescheduled. But no information appeared on my account.

I request your urgent concern so that the item can be picked up to day.

Regards,

Abinas Bora.

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Address: Bangalore Rural, Karnataka, 562111

On 25/07/2016 i ordered fastrack watch and lenovo k4 head set and i recieved it on 01/08/2016. The fastrack watch is good and but the problem is with lenovo k4 headset. I discovered that it was damaged in the following way(Please see the attached file)
The condition of the item was your responsibility up to the point. I received it and accordingly i am entitled to a refund / a replacement. I would request that you confirm in the next 3 days that you will provide this remedy and that you will cover the cost of the damaged item being returned to you. Should i not receive this confirmation i will have no alternative but to raise a dispute through the amazon buyer dispute resolution process or to consider court action.
I look forward to hearing from you

Yours faithfully
Rahul nagappa dhage

Amazon India customer support has been notified about the posted complaint.

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M

Minetsky

Aug 30, 2016

I didn't buy anything. I was charged $98.72 in my master card. Please let me know when you going to charge back my money.

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Address: 560045

Website: amazon india

Regarding my order no #[protected].

I got below email from amazon on 19 july 2016:

We are writing to confirm that your refund for rs.320.00 has been processed for your order #[protected].

This refund is for the following item (S):

Item: jaguar8 gumboots black
Quantity: 1
Asin: b00o8zhbci
Reason for refund: customer return

Here’s the breakdown of your refund:

Item refund: rs.320.00

Your refund is being credited as follows:

Mastercard credit card [ending with 3002]: rs.320.00

However, i do not receive any refund so far.

Please forward this complaint to amazon india.

Regards,
Lothar
[protected]

Amazon India Complaints & Reviews

File a complaint to Amazon India

Amazon India reviews & complaints page 867

Order no. 401 09488555093944 dt. 11-07-2016 not received

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Item returned without even informing me

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Cancelling order & keeping useless seller

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Order cancellation not getting help

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Mobile phone complain

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Order was successfully placed but not dispatched after 13 days

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Not got my order item and refund not provided

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Returning of defective delivered item by amazon

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Amazon taking customer complaints too lightly

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Refund amount of rs 1049

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Send duplicate itom

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Item not delivered and returned

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Order number 171-2393723-3909119

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No delivery and refusal of refund

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Ordered received, dead micromax phone

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Laptop warranty

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Order#403-8419627-4703514 — 1 not delivered to customer and mentioned that order has been delivered and signed off

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Lg 32lf553a 80 cm (32 inches) hd ready led television

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Lenovo K4 headset

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Item: jaguar 8 gumboot not yet refunded

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