Amazon India Complaints & Reviews

Hi,

My name is rahul bali, i place a order of mach 3 razor along with blades. Offer was if you placed the order with in two hour. You will get the free of cost delivery by tomorrow when i placed the order, delivery date was august 15, 2016. Immediately i contact your customer care executive. He was say we are unable to delivery as per mentioned commitment,

Immediately i cancel my order. But your organization have lost trust mine, my family and friend circle.

I have requested your customer care executive close my account w. E. F.

I have never expected fake commitment from such a ethical organisation.

Regards,

Rahul bali

This has been happening time and again and hence I would now cancel the entire list of my pending 8 orders which I bought at the Sale.
I ordered a Speedo Swimming cap a while back and got a msg that it will be delivered today. I was at home the whole day waiting for the delivery when i receive the msg that product not delivered due to courier guy not carrying a card machine. This repeated for 2 days and the product was returned. Order #[protected].
This is simply outrageous. The delivery agents do not carry debit/credit card reader and i have to go to ATM and get money to pay him??? WHY DOES AMAZON PROMISE SERVICES THAT IT IS INCAPABLE TO PROVIDE. ALSO WHY DO THEY HIRE SUCH A PATHETIC DELIVERY AGENTS???

Above that, when I spoke to one of the Customer care rep, he kinda treated me as if it is my fault since I am expecting too much out of Amazon nowadays. He states that it's not a compulsion to carry the card swipe machine and hence I need to pay by cash ONLY.. This was not mentioned at the time of placing the order. As per me he should have escalated this with the delivery agent rather than losing a loyal customer like me. Since, I was a bit irate as the product that I ordered was to be gifted to someone today on her birthday, it hurt me more. I hope the call that we had is heard and necessary training given to the executive. He did not even send the feedback link coz he knew he couldn't handle the query well..

I feel Amazon has become quite big in the industry and doesn't need any more loyal customers. Feel pity about them

I ordered one plus three as on 27th july 2016. Product was suppose to be delivered as of 3rd august. My list of complaints are,

1. Delivery date changed without any prior intimation or reason being shared due to which i had to followup.
2. Spoke to samishtha on 4th august around 3.45pm who stated product will get delivered by 5th aug and but she cannot commit. I requested for supervisor and spoke to sai. Sai stated he is sure product will get delivered by 5th aug but he will call back by 6pm to confirm the same. I never recevied the call. Incorrect expectation setting done by samistha and sai because product has still not been delivered. Also sai refused to transfer the call to his supervisor. Reason shared for non delivery was bad weather in gurgaon on 2nd, 3rd and 4th august which was a lie.
3. Spoke to jessica and shruthi on 5th august and was informed again that product delivery will take place by 6th august for sure. Reason given again was bad weather in gurgaon on 2nd, 3rd, 4th and 5th aug. Incorrect expectation setting done by jessica and shruthi because product has still not been delivered.
4. On following up with customer service team on today i am now being informed that product is lost and a replacement needs to be ordered. I was made to re-enter the adddress to deliver which is already availaible on my account stating the address is inactive. I have just placed an order at the same address yesterday which can be viewed on my account details.
5. Now that the replacement has been ordered there is no commitment to expedite the request

Pathetic customer service clearly indicating customer is not priority for amazon.

No step taken to showcase that amazon values its customer and will go the xtra mile to fulfill customer requirement

We ordered a giordano watch to be gifted. The watch came with too many scratches and wasn't working.

The return was accepted and return pick up was scheduled for 4th august between 8-11am. [today is 8th august]

There's no sign of the courier pick up, despite daily follow ups. I only keep getting standard automated emails with some names, but we can see that they dont seem to be serious. Because how long does it take someone to call a courier???

Order #[protected]

So it has happened for the third time with amazon. I ordered a Kindle little while back and got a msg that it will be delivered today. I was at home the whole day waiting for the delivery when i receive the msg that product not delivered due to absence of customer. This repeated for three days and the product was returned and i received my refund. But then again i put another order and this cycle repeated. (Order#[protected]
Now i am experiencing the same pattern in another order of mine. Today the delivery boy calls me and asks me to come to another location to receive the delivery. That is simply outrageous. The delivery agents do not carry debit/credit card reader and i have to go to ATM and get money to pay him. WHY DOES AMAZON PROMISE SERVICES THAT IT IS INCAPABLE TO PROVIDE. ALSO WHERE DO THEY HIRE SUCH A PATHETIC DELIVERY AGENTS.

I had ordered a product on jun29th, today date is 08aug'2016 and complaint for order #[protected]. On immediate date after receiving product i requested for pickup. More or less 45 days got completed. No one came for pickup yet and im daily communicating with amazon customer care. No solution yet. With out my concern my claim was canceled. On every day conversation with customer care there are asking 24-48 hrs. Finaly there have movedup to 45 days. Could pls arrange pickup and refund my amount asap.

Regard's
Anil kadiri
[protected]
Registered email : [protected]@gmail.Com

I had purchased an equipment and returned an item purchased from Amazon India, without any email or notification they have refused to return my balance on the pretext of saying that the offer expired on August 5 2016.
No sms No email was given in caution.
They must return my amount of 1099.00
order details:
Netgear D500 N150 WiFi DSL Built-in ADSL2+ Modem Router (Black)
ORDER #[protected]

Order #[protected]

Order was delivered late(was ordered for a birthday gift, so day passed), with no tracking updates at all, neither the delivery nor the dispatch details . Pathetic courier service by the seller . Now after raising a cancellation request, order was delivered, and neither seller nor amazon has turned back about return pickup or refund for this cancellation request. Highly disappointing

Amazon service is getting worse now. I have ordered some amazon items and which were broken. Trying to return it for more than a month but still it is not picked up even after following up for more than 100 times. Worst service ever..

Hi Team,

I have given order number (#[protected] of "Pampers Active Baby Medium (Jul 25 (13 days ago).

Online tracking is updated on last saturday (Aug 5th 2016) on delivery date. still no updates about my order. (nor received at).

Please find the current status about the order.

kindly process my order to delivery as soon as possible.


Please update me the status.

Thanks
Sushma
[protected].

Hellow,
i have returned this item on[protected].My order id is #[protected].
But till date you not yed refund my money rs 530/- to my bank account.Please refund it immediatedly.
Regards,
arijit dutta

Recently i made few purchases online through amazon and had very bad experience. I would like to give the following details orderwise for reference.
1. Order no.[protected] nayasa casserole set. After receiving order confirmation, the supplier m/s.Amrex informed me over phone that the ordered item cannot be shipped to my address and asked me to cancel the order. Amazon did not send any message. Two days later when i contacted amrex, they replied the item is being despatched so need not be cancelled. Two days later, amrex informed that they have despatched also. But the status shows not yet despatched. Later i recevied message from amazon that they are cancelling the order and payment is being refunded. Your comment is 'very rare such incidents happen'. Still i received a mail from amrex that the item is despatched. I am attaching their mail copy herewith. I was disappointed and frustrated with this type of business transaction.
2. Order no.[protected] lakinzi men's remie linen unstiched fabric[protected] what i ordered was pink color and what i received was black. I am enclosing the photographs of the both. Really i was disappointed.
3. Order no.[protected] - optimistic home furnishing 100% cotton diwan set. I received a damaged piece. I am enclosing the photo of the same. Once again i was deeply disappointed.
You may tell that if the item could not be despatched amazon will arrange refund and if defective items are received to return the goods for replacement. Is it the sort of business the customer should do with amazon? i dont want to return and ask for replacement. I feel sorry for doing business with amazon online

I have pay rs 202 but i receive the dd of rs 145 only

As we got dimmer in ur online shopping. .but it s not working pls exchange ur product and give as new working product immediately. Or otherwise do any other arrangements. .pls contact us through call as soon as do our possibles.

I had ordered a product Mota G Plus.4th Gen.(white, 32 GB) mobile with payment by credit card on 2 Aug.2016 and expected delivery was on 6th aug.2016 but my product can't be delivered 6 aug 2016.i called many time am zone customer care Executive ( partik and akshit) and request to please delivered my product on 7th Aug.2016 but they told me your product will be not delivered today because today is rain day, i check my status right now my product is Package arrived at a courier facility
Delhi, IN. again i requested to you please delivered my product today before 8 pm if my product not delivered today then i will go to consumer court tommarrow, , why amazon make me fool...

Order id is[protected]
mob no is[protected]
[protected], [protected]

I ordered a magazine rack ( A10 Shop Alpha Magazine Holder In Solid Wood-Walnut Finish Order #[protected] on 26th of July 2016. The final delivery date for the same was 6th of July. I never received the product and when I tried to claim a refund due to non delivery in the amazon portal, the option for product not delivered is been blacked out. Even my calls to the customer care was dismal & it seems they have no idea about the non delivery of the items. Also they seem more aligned in favour of the seller than helping the me with my refund. Never had such a bad experience before with an online purchase.

I have purchased coolpad phone from Amazon.igot the phone on 12 July but the screen touch was not working properly .from. that day on words i am trying to send back this item but they want my phone no but it's gon because of that they are rejecting this item plz help me my phone no [protected] amazon complaint or customer care also not responding please help me.

I had ordered a product on 31st july and expected delivery was on 5th august 2016. after repeatedly calling customer care i am only getting false assurance that product will be delivered today. its three days i haven't received it. also i had been constantly tracking product on website and status says that delivery was attempted but could not be delivered. these people are lying, they never attempted delivery and neither bothered to call me.


order number is Order Id:[protected]
tracking number[protected]

I was ordered ae mobile back case with online payment but my product can't be delivered. i check the status which show product delievered on 3 august but today 7 august, my product was i think stolen by company because i can pay the money online.. so if my product not delivered today then i will go to consumer court tommarrow, , why amazon make me fool.

Amazon-india - bad experience with the poor product and stated in amazon as a great and a good quality product
Reference #[protected]

Hello team,

I ordered vector x vrtj00 heavy adjustable d handles tube exerciser (Blue) resistance bands that too high elasticity but the
Product/item quality is not so good and had a very bad experience with amazon, i took this product 30 days back but still am
Not able to use for atleast few days in this gap and the quality of resistace bands were poor and the adjustable wires of bands
Got cutted off suddenly and the customer affected very badly by hitting his face by removing off the bands as the product made
Customer very dissatisfied and not only look for the business for all the times and also sometimes look for delivery of the product
To end customer by caring people say they cannot do anything.
This has been a very bad experience with amazon and i wanted to share with you this feedback to know where your product stands.
I suggest you in giving in return of a product or exchange of product as i am looking for.

This was a hilarious experience i never ever had in my life. So i suggest you people for exchange the product, because not even used
For atleast 20 days and the product/ item got cutted off, you are simply loosing the customers trustiness and emotions. Exchange my product
By providing a new one.


Prashanth kulkarni
H. No.:16-2-147/6/3/a, anand nagar,
7th lane malakpet
Hyderabad, telangana 500036
India
Phone: [protected]
[protected]