Amazon India Complaints & Reviews

Dear Amazon i'm placed a order for puma floaters but due to size issue i returned that return is approved by seller but still now i'm not received my refund bank details also fill in my amazon id so please check it

ORDER #[protected], I Buy a product of worth rs.9500 on 18-august in full advance payment but still not receiving the product, i call on customer care but they not giving proper answer to me.

I have placed a order of two cosmetic product #[protected], #[protected]. The product received was not okay.Even it was not sealed. Looks like it was already opened and one of the bottle inside the product was leaking. I request customer service agent to return my product and refund money.

The agent told me that he has asked seller to refund for products right away and you can dispose off the items since we cant take it back.

But its been more than two weeks m daily following up with them they didn't provided refund.
Also there are no checks on quality of cosmetic product they are sending, There are allot of duplicacy in these products

Order Date: 10 August 2016
Order #:[protected]

Package received on 16-Aug-2016

Received EMPTY BOX against the delivery and for which we paid cash on delivery. Post opening the box, we found that it was empty and no WATCH inside. Complaint this to Amazon and the Seller but no favourable response from them. Even the product and seller review posted on Amazon was smartly rejected and refused to be displayed on Amazon site by pointing to their policy.

Order NO:[protected].
PL respond to
1. Why Defective camera equipment send after due check carried out by Amazon .
2. Equipment returned on 5th Aug. what is the progress?

Dear sir, i ordered on amazon.
My order tracking details show to me the parcel has delivered n signed by me.. But i dint receive any parcel. I got a call from courier company he said that he came twice but he dint came for a single time... This is his habit he always call n said that pick your parcel from his company... May i know why should i go there? Amazon is providing parcel at home than why he is calling me and asking to pick that parcel?

The service provided is so cheap that you all are real pathetic when it comes to customer service
Apart from misleading you all just cant do anything
I order for a slipper and have made a ol payment of it, the track status shows the package was delivered however its not, when called customer care illeterate agents cant even speak properly they fumble poor service

I got a msg as well stating the package was delivered ridiculous was that.
""package was handed directly to customer the delivery receipt was signed by abhinaba karmakar""
And i never signed it what a way to earn money amazon cheap e-commerce you all are you site must be shut down
Order #[protected]

I have raised a consumer complaint
Docket registered successfully!!


Consumer name : bubla1001

Docket no. :[protected]

Hi,

I had a gift card id: [protected] (Value around rs.2900) and it was supposed to expire on 20th august, 16. But when i tried to redeem it on the same day, no balance was available. Nowhere it was mentioned that card will expire at the start of the day. Everywhere all these validities are considered till the end of the day not the beginning of the day.in that case, you should have mentioned expiry date as 19th aug not 20th. This is a non-sense and needs to be corrected. I dropped a mail to amazon on 20th aug only where they where supposed to get back within 12-24hrs. I am yet to hear back from them.

Amazon.in order #[protected]
Amazon delivered defected micromax led with 15 days refund policy
Request for return places within 2 days of delivery
Now 20 days has already passed, got 8 commitment date with time from amazon, but no one has come for pickup
Even i write to the ceo of the amazon, his representative also give me 3 commitments but still no one come for the pickup
Now they has shop responding,

Date: 21/8/16
Registered email id : tdv. [protected]@gmail.com
Full name: jyoti prakash jena

Issue:
I had ordered a lenovo vibe k5 worth rs 6, 999 from amazon.in (Seller: green mobile) with order id:[protected].
And i found the phone defective and the issue was in that particular phone only (Some of my friends have puchased the same phone and they are working fine). So i contacted amazon customer care and they told me that refund will not be possible and replacement would be possible. I agreed and when i went to the online website www.amazon.in, there option showed me for refund and i happily applied for refund on 16/8/16. I was instructed to print out few details and paste them on the package so i did it and the person would come on 17/8.
I waited untill 18/8/16 and nobody came to pickup the product. I called customer care and they told me within 19th definitely a person would come.
On 19/8 at night i again called customer care 1st they told that definitely someone will come on 20th and again they called me and told me that refund is not possible replacement is possible. Because of this reason there was this delay. I yelled at them, they could have atleast informed me. However, the care executive told me to cancel and again apply for replacement. She did it on behalf of me actually.
So on 19/8/16 i again applied for replacement of the same (Order#[protected]. I again took printout of all the things and pasted and i was instructed that the person will come next-day and within 3-6pm.
On 20th a person called me at around 11:30am and told me that he was standing at my door. I told i was out of station. He said 'no problem when you reach home you can call me on the number i'm calling from or you can directly give the package at irc village office'. I agreed and when after reaching home i called that number ([protected]) i reached a voicemail saying welcome to bluedart customer care kindly call on [protected]. I called to that number and they asked me for awb. I provided them with that and they told me reverse pickups are not handled by bluedart, kindly contact amazon.
Again i called amazon and the care excutive told me the product will be picked up at anycost by 20th or max by 21st. On 21st morning also i called care again. Nobody has come to pickup the product.
The last date for pickup of the product is 22nd and after that i will be stuck with this defective product forever and my 7000rs are gone.

Kindly help me on this issue and take necessary action again amazon.com. Thank you very much.

Desirable resolution - i dont want the replecment anymore. I will never ever buy any product from amazon again. Kindly refund me my money. I will purchase a phone from local market.

Hello,
I have order placed oneplus type-c cable 100cm which is received on ontime, but i observed order which i placed is wronly which required micro (Sec micro usb flat wire data cable for oneplus x, oneplusx 1+x). So i cancelled ordered sec micro usb flat wire data cable for oneplus x, oneplusx 1+x immediately. On next day return order also picked still now i didn't get any acknowledgement and also amount is not received. While picking up the order he picked up order #[protected] i. E original oneplus usb 2.0a adapter for smartphones which i placed along with order #[protected]. Now what to do.
Thanks
Vijaya

Sir,
Kindly refer to order no.[protected] for "healthgenie bp monitor" and online payment made by netbanking vide txn id no. S50530413 dt 21/8/16. At this stage i have been asked to follow revised payment method. As the amount already debited and not yet credited back to my a/c, kindly see the attached documents.
Email-ramen.co. [protected]@gmail.com

It is quite embarrassing to see giant company like amazon moving me in circles for the refund. I called customer care lot of times and discussed with bank officials as well for the refund but that didn't ring the bell for amazon. I haven't received my refund yet. Please look into this asap.

Refund of your order #[protected].
Refund reference # 75260826196009101970416

I got sms that "your order could not be delivered as customer was not available", though I did not get any phone call from courier boy. Kindly resend my order.

Order no[protected]. I have ordered this product on 9th aug and was told that it would be delivered on 16th aug. But unfortunately the product is yet not delivered. When i track the order it shows as shipped on 14th aug reachnear facility. I had to contact the courier company. I had to make several phone calls to courier company and then every time customer care said that it would be delivered next 24 hour today 6 days have passed but still not received or not receive any call to customer care. Today i chat with customer care assistant mr satyendra. I got same reply wait 24 hr or u cancel the order. Chat detail is below
Me: order#[protected] still not delivered
Satyendra: hello, my name is satyendra. I'll certainly try to help regarding your concern.
Me: delivery date is 16
14 aug arrived in patna facility
Satyendra: poonam, as of your concern package still not delivered.
Me: yes
Satyendra: i am very sorry for the inconvenience faced by you. Please do not worry for the same. I can assure you that i'm here to help and will do my best to resolve this.
Me: my question why my order is still not delivered
I call to various time to customer care but still issue is not resolved
Satyendra: poonam, i completely understand your concern. Could you please provide me the order number so that i can help you in the best possible way.
Me:[protected]
Satyendra: if i am correct you are referring for webkreature bigfoot extreme rock crawler monster truck with radio controller - red / green
Me: yes
Satyendra: poonam, might be some issue with the courier service team.
Please allow me 2 minutes so that i can contact the courier service team.
Me: ok
Satyendra: thank you
Thank you for being on hold. Really appreciate this as you kept patience for the same.
Me: wlc
Satyendra: i just contacted the courier service team and given my clear instruction to get deliver the package at the earliest with in 24 hpurs from now.
I would like to request you, please wait till 24 hours from now.
If till tomorrow package not deliver, please cancel and reorder the same in guaranteed delivery date, we will issue refund for extra fast delivery charge.
Me: when i contact to customer care the same ans provide me
Satyendra: i can understand but we also have some limitations as package delivery totally depends on courier service team.
Me: 23 aug my son birthday. This is my son birthday gift
Satyendra: poonam. I have respect of your concern.
Me: if you not delivered so why are tell wait 24 hour.
I am regular customer and now i am not happy your service.
Satyendra: really appreciate that you have chosen amazon.
Most of our orders are delivered on time, but few orders failed to be delivered on time and are late, i am really sorry for this.
Me: 6 day i wait for my order and now you tell me your limitation and excuses
Satyendra: poonam, if i would there i would also be reacted in the same way.
If you want then you can also cancel your order.
Me: this is my son birtday gift that its. I think you dont understand
Satyendra: you can reorder the same in guaranteed delivery date option.
Me: after 6 days you tell me cancel the order why u not tell me earlier and why u every time told me wait another 24 hr
Can you share your escalation mail id
Satyendra: i am saying you can also reorder the same in guaranteed delivery date.
Else please wait till 24 hours from now.
We are trying to deliver the package at the earliest.
Me: ok
But i want esclation mail id or senior level contact no or email id
Satyendra: [protected]@amazon.in
This is our mail address.
Me: you dont have any senior mail id or any nodal ya zonal person mail id i dont tink show
Satyendra: i already provided you above.
Me: you provide your email id
Satyendra: you can write to us in abaove mail address.
Me: i want your senior id
Satyendra: [protected]@amazon.in
Me: ok fine
Satyendra: please feel free to tell me if there is anything else i may assist you with.
Me: thanks but i am not satisfy your answer
Bye
Satyendra: i will make sure you will not face the same issue again.

I had returned an item that i bought from amazon on 12th aug 2016, today is 21st august. I made the payment for it using my credit card and because of this delay in refund i have to pay a late payment fee to my credit card.

I have called amazon customer care more than 10 times asking them to come collect it but their promises are blatant lies. I had escalated this issue to a customer service manager even and he had the audacity to lie.

I'm just disgusted with their service!

Sir,

I have place a order of van heusen women's body blouse shirt (Vwct316m00158_black_l) vide order which is short in size and not fit to the wearer accordingly i have approached to contact with customer care representative and he told me that i have to dispatched the product from my side but being the lady it is not possible for me to arrange a courier service for return the product as my location is not new for amazon as many product has been delivered on this location before and also return the product from here.

Further, due to easy return policy i have choose to amazon but if this is the easy return then what is hard or bad return. If product has to be return by the customer then what is the meaning of online shopping and it will be bad for reputation of amazon.

Please arrange to pick this product immediately from my location otherwise i have to complaint to consumer form. Thanking you.
Regards
Somya agarwal,
M. No. [protected]
Flat no. 4012, orchid tower
Paramount symphony,
Crossing republic,
Ghaziabad,
Pin code - 201010

Ordered jbl earphones with mic. Today that order was about to deliver but delivery boy not delivered it to mentioned address. He called me to come and receive it. I was out for work, but i was ready to guide him to reach address. That delivery boy was not ready to wait for while and not even ready to deliver product to mentioned address. He called me from another number (+[protected] and i got message from amazon that this delivery boy delivered your product and that mob. No. Mentioned in message[protected].
What is that actually. He is behaving like that product is selling from his pocket. I am paying for what i purchasing.
Amazon is well known brand so i ordered from there. I was not expecting such behavior from their guys.
I don't understand how they gonna recruit such patienceless people. Please note this.

I heard that amazon is best in market where i can buy any thing online without any hesitation, all the advertisements and promotions were so perfect that it compelled me to but a watch online.

I ordered titan analog blue dial women's watch - 9710sm01 (Amazon fulfilled) to be gifted. Below are the details:

Order number[protected]
Order date - 2 august 2016
Price of the watch - 4, 481.00
Email id - harmeet. [protected]@gmail.com
Sold by - cloudtail
Mode of payment - net banking.

I ordered this watch on 2 august, this was delivered on 5th august in evening to my office address, i opened this package the next very day on 6 and was shocked to see that the watch which and old titan box had was not the same which i ordered. I called amazon and asked them to get it returned, i was assured that it will be picked the next very day.

Next very day i. E 7 august i again called by evening as the watch was not picked up. I was shocked to hear that there was no return initiated on 6. I asked again to initiate this and the date i got was monday.

No one came to pick this watch, i again called on 8 and then had a word with their manager and i was again assured that next day it will be picked as it was late on 8 to be picked up.

This continued for another 5 days, i kept calling them and they use to postpone the pick up date. Then finally the watch was picked up on 12 august, they took 7 days to pick this watch. Whatever happened till now, i was very much unhappy. After watch was picked up, i was happy that finally this is done.

I didn't knew that this will continue and i will have to ask and fight them to get my money returned. I called them back on 20 august to ask about the money refund, and was told that still the watch is in bangalore and refund has not been initiated.

Amazon has kept my money for 20 days, wasted my time. This was a gift for someone but due to shortage of money, i couldn't order another one.

Please this needs to be action ed asap, and i want my money with interest.

I have ordered the product on 12th august 2016 and the product which was scheduled for delivery on 19th august but now it has been extended to 23rd july. I dint got any intimation from amazon. Even amazon don't know where the product is now. As the aramax courier which needs to get the product delivered still have not received the product from seller. My worst online purchase experience. I have always preferred flipkart and they deliver the product before time. Frankly speaking this will be my last purchase from amazon. As they are not sure when they will deliver the product. I am not happy with the service i got from amazon.