Amazon India Complaints & Reviews

I placed an replacement request for my moto g4 plus on 30th june and the product got picked from my location on 2nd july.
But when i see my amazon.in account i dont see any updates regarding this (please see attachment).
Also when i call amazon support they just tell me to wait instead of providing me with the update.

This is the reply i get from the team :


Amazon
Your account amazon.in
Message from customer service
Hello anup,

As per our conversation, one of our colleague asked you to wait for,
2 - 3 business days, so please wait till the time given, the refund will be,
Automatically processed.
I hope this helps.

Please use the survey below to tell us about your experience today.

Warmest regards,
Deepak

Well i need updates instead of advice to wait.

I am seriously tired of calling you guys. I have serious problems with my phone. I just ordered phone on may 30th 2016 and I am having issues with it. The camera gets stuck sometimes and when it gets stuck it dosent let me do anything. Apart from that the phone hangs high time. I hv reset the phone and also tried without anything stored in the memory card. I explained the same thing to the agent but he says I need to take it to the service centre. So now you mean to say I need to get my phone repaired for the defective phone which you gave given me. I have tried all possible things like resetting and also using phone without space. Is this what you are giving the customers. I am sick of this. You guys say to taketo service centre. This is what you want me to do now. A brand new phone. I need a replacement. I am not ready to give it to a service centre and wait fr them to repair it and moreover I don't use this phone in a rough way. But you giving a defective phone and saying this. I am ready to give a complaint in the consumer court as well. And rating will be too good for you guys in Google and the play store app.

I've Ordered a cellphone on 26 July, and expected delivery was at 1 July and its 6 July now. Please may do look at a screenshot i have send. Is my ordered product sold to any other customer or its a problem of amazon authorities ?, Very disappointed from amazon.

I ordered a book from Amazon on June 25. It was supposed to get delivered by July 2.

As per the company, they tried delivering it twice but wasn't able to. In the first, they tried delivering but was quite late so decided to deliver the next day. In the second attempt, they reached the address but no one was there to collect it. The company did not call me and ask me if they could give it to neighbours or house guard. Now they have returned the book to the warehouse and it will not be delivered to me.

The customer care is hopeless. I called them on 4th July to know the status. They promised me that the book will be delivered within 24 hours. They even send me a written mail apologizing for the late delivery. They said they will personally make sure that the book gets delivered but failed to do so.

This is the second time I am facing the issue with amazon. I hate to order from this company. Waiting for some big ecommerce player like alibaba to enter the Indian market, then only amazon will learn its lesson.

To AMAZON Team,
I am writing this mail after having very poor experience from amazon.
I requested return of mobile Moto G 4 plus due some problems in the phone on 01.07.16.The mobile was supposed to be picked up by amazon courier team on 02.07.16 But no one came for pick up and return request was cancelled by amazon.How come some one can cancel my return request with out my consent.I called Amazon customer care on 02.07.16 evening, the executive assured me that pick up of item would be completed on 03.07.16.On 04.07.16 morning again i called for confirmation about return item pick up, but executive told me pick would not be completed on 03.07.16 as it was cancelled on 02.07.16. then how come amazon customer executive assured me for pick up on 03.07.16.
Again return request was generated on 03.07.16 and item was picked up on 04.07.16.
Item was picked up almost 2 days, no updation about return status from customer service executive and nothing has been updated in my amazon website account.Till now account page showing pick schedule on 01.07.16.
Every amazon executive told me, they will personally follow up this issue, but it seem they are just doing time pass and they don't have proper information.
One customer care executive told me that my refund process is initiated. It seems that amazon customer service is totally mess.

I have purchased lot of things from amazon, but this is very poor experience from amazon.
i called almost 7-8 times for this return request, but my experience is very poor.

I requested to you, please improve the system and initiate my return request of item moto g 4 plus as early possible.


Thank you
Biswajit Bhattacharya
[protected]
ref tracking #[protected]
Replacement Order :[protected]

Order[protected], sms sent to me by amazon, order is out for delivered at 3 pm today, it was marked for delivery at 7 pm however not delivered. delivery boy name not known, mobile number [protected], sent
Ms to me that product will be marked for delivery however he will deliver it late evening or tomorrow morning. i called him and asked him, why he has marked product as delivered whereas it is not delivered, he says he has received item only at 6.30 pm and need to mark it as delivered immediately. obviously that is incorrect, amazon gives enough time to deliver. when confronted, he started abusing. is this the way amazon works?. i am very regular customer of amazon, will think twice to place next order. #amazonindiacheaters #amazonindiaabusing #amazonindiabadquality

This is not end of harassment. on amazon india website, i had chat with customer service agent, told him entire thing, while chatting, he disconnected, another agent came and wanted to know entire thing again, how unprofessional. then i took to amazon india facebook and twitter and told them, instead of calling me and apologizing, they asked me try other options to contact amazon, like calling them. how unprofessional again.

First they cheat, then they abuse, when complained, instead of calling and sorting out issue, amazon is only increasing harassment. this must be brought to everyone's notice

02\07\2016
at these date i have picked my booking mobile coolpad note3 once i opened that mobile the performance is bad, so i informed the amazon customer care please refund my money are am also booked one phone in amazon so please transfer the money to another mobile am requested but company is not refund the money only replacement options are there .so my option is to take another mobile in amazon so transfer the money are take another my booking mobile.

I have ordered recliner on 3rd june which delivered on 11th june but i received damaged product for which i raised a request which got closed without even telling me.
Order no :[protected]
Order date : 3rd june
Order received : 11 june
Return requested: 18 june
Return closed : june 20filed claim : june 20
Claim closed : 5th july
I have followed up with customer care very frequently meanwhile.

Hi,
My self Tonny. I have order Zebronic blue-tooth Speaker from amazon .expected delivery date was on 2nd July 2016. Product is not delivered on that date . Later the delivery date was changed to 4th July 2016. On 4th July i got a message from amazon confirming that product will deliver before evening i waited till evening but the product is not delivered. So i call the customer care executive and tell my concern. customer care executive told me they will check with courier team and update me. after some time i got a message like "Package was handed directly to customer signed by me".
But i didn't even receive any call or any other intimation to collect the product. then how can i collect and provide my sign. Already this has been escalated by Amazon.waiting for their response
Order ID :[protected]
Amount : 2518

We purchased note edge but they send galaxy prime we ask replace and they send next time used peice already used and seal was opened amazon customer care was not talking responsibility i have returned on 6june one month is over what i have to do you took my money and mobile phone and there is response .if any problem resolve ur self why r u suffering me idont now .

I have ordered one item with order number: #[protected], which was a defective one, i raised one return replacement for the same, and its shows 4July expected Delivery Date, but i got SMS on 1July that your order will deliver, but from that date to today am waiting. And the Status continuously changing and finally its showing Additional Address required, where as i never got any single call from any of the Courier Delivery Person yet.

Finally from 1July am checking with Amazon representatives, and they are simply taking time where as doing nothing. I have sent lots of mails and request for the same.

I approached them to give the Aramex Address or any particular Phone Number so that I can contact which also gone in a waste.

I need immediate solution on the same.

Hey amazon has recently put my account on hold and now I can't log in. this is the email they sent me. please tell me what this means & what can i do to... show more hey amazon has recently put my account on hold and now I can't log in. this is the email they sent me. please tell me what this means & what can i do to get my account off hold? Please help me

I saved my debit card in save account .Someone purchase with that save account of balance 6887.39 on date 4/7/2016.
from account no.[protected].
Name:-HARISHANKER VERMA
MOB. NO.:-[protected]

I have placed order and it does not meet the quality parameters so i initiated a return. but till now i have not received any refund
Order #[protected]

Order placed: 9 june 2016
Amazon.in order number:[protected]
Order total: 288.00

Dispatched on 12 june 2016

Items ordered price
1 of: 6 sided photo frame awesome customized gift magic rotating (standard)
Sold by: a&v store (seller profile)


Newly branded cube serial number: 248.00

Delivery address:
Sh mohinder pal s/o sh bhola nath
House no. 1854/12 gali arorian wali, goal hatti chowk
Hall bazaar, near punajb dhaba
Amritsar, punjab 143001
India

Delivery option:
Standard delivery
Item (s) subtotal: 248.00
Shipping: 40.00
—
Total: 288.00
—
Total for this delivery: 288.00
—

Date of purchase :18/05/2016
Order #:[protected]
Product delivery date : 25th may -2016 tracking no:[protected]gati courier) payment : cash on delivery inr 5999/- product return date : 26th - may-2016 tracking no:[protected]gati courier) and amazon company say we are not delivers this product! i ask him how can return? product return date : 26th - may-2016 tracking no:[protected]gati courier) and amazon

Hello!
I have placed different orders from different accounts. Used to trust Amazon but I am sorry to say that it's a helpless consumer turning up to u.
I called a few minutes back to talk to any senior available but in vain! They said they're too busy.
Here are the order numbers from all the products that I bought around this month and the issues that haven't been addressed.

1. Order item ID: [protected]
Order no.[protected]
Product name: BBindass 3D printed designer black cover.
Buyer email ID: [protected]@gmail.com
Problem: Does not fit the phone. Wrong cover and shamefully poor quality!
Cost paid: INR 549.

2. Order no:[protected]
Product: Avon little black dress skin softener.
Buyer email ID: Harshita.
INR paid: INR 324
Problem: Wrong product received. Received body lotion. Gift card (cash back) not yet received. Has reached the seller more than a fortnight back. Very disappointing.

Order 3:
Order no:[protected]
Product: Generic MID[protected] High bass in ear piston earphone with 3.5 mm jack.
INR paid: 260 INR.
Problem: Very poor quality. Worse than the 30 bucks earphones. Doesn't fit ears too.

Order 4:
Order no.[protected]
Product name: Feel black and silver solid rain coat/ rainwear/ rainsuit for men. I
Email ID: [protected]@gmail.com
INR paid: 999 INR
Problem: Wrong size received as per the market size. Totally doesn't match the given standard. Hopefully may get returned on time.

Order 5:

Order no.[protected]
Product name: health genie digital weighing scale.
Buyer name: Prachi Nagda.
INR: 1039 INR
Problem: Returned twice. Showed wrong weight. Once had received the product with a broken leg. The exchanged scale has yet not been delivered. Awaiting the weighing scale since 23rd June. (around 15 days)

I am really disappointed.

I don't know with what more. The product or the service.
The product quantity is pathetic. (has become that way lately)
It is a disgrace to have trusted the biggest online shopping portal in India and that really means I will NEVER choose to shop here.
The trust in your services and the products (very sorry to say) has gone to dogs!

A small request from me: please seniors, make time from your "busy schedule" and help us get our cash back/ products!

Because we, unlike the busy VIPs have all the time in the world to be struggling to death for trusting cheats like you who initially help us with good products and after building their repute, screws both the quality of product and faith of the customer.

From,
A genuinely frustrated consumer!

I had purchased a mobile phone from amazon via invoice no ka-blr[protected] on receiving the phone i found it defective so i iniated the refund for this
but to my utter shock even after 21 days i am still waiting for the refund, nobody answers from amazon and nobody answers from kotak bank
amazon is saying that they had refund the amount and my bank is saying amazon is just lying nothing has been iniatated so they had asked for the utr number which amazon is reluctant to provide
so clearly that means its the fault of amazon
its my request to amazon please clear my amount

Canon ixus 170 20mp point and shoot digital camera (silver) with 12x optical zoom
Rs. 6, 895.00
Order #[protected]
I have already canceled my order and asked for refund. the representative of amazon said that they have initiated the process but its been 6 days now and i have not received the money on my account. i had complaint about this to them.

This is the final time i am filing my complaint to you regarding non working of air condition. Its been a month that i am continuously contacting amazon and ifb for non working of ac issue. But amazon says that ifb will replace it and ifb says that amazon will replace it.
You are making fool of customers. Technicians visited several times and they said that ac are not working still no action is taken.
So if this time no action would be taken then i have to take some serious measures.

Email- [protected]@gmail.Com
tel.: [protected]

I ordered a mobile from amazon.in site on 3rd march 2016. where there was an offer for 10 % cashback for SBI card holders. After the order I got mail that Im eligible for the offer and will receive the cash back amount by 1st June 2016.
But not yet received. I mailed them about this, they asked my bank statement, then they told me that Im eligible for the offer and will get the amount in 2-3 days, in case of not receive any amount again inform them. So now its July, I again mailed them, now they are saying that Im not eligible for that offere as I paid by sbi internet banking, which is completely wrong. I paid by sbi debit card.
Attached the image of there response mail after the payment
So I need help, Looking for your positive response