Amazon India — item has been returned already but still not updated on the status since 3 days

Address:Amazon India, Mumbai City, Maharashtra, 400083

I ordered two items and both the items were returned together but only one item has been updated and initiated for refund but the other one has still been showing that we will initiate the refund once we receive the product. Please sort my problem or else it might be a problem for the company. Thank you
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I order I Samsung Galaxy tab A on 17 July and my order is had delivered on 20 July but it not came yet 22 July has gone but the order hasn't came yet I contact to Amazon services but they take no step to improve to delivery update it is very disappointing
This with regards with order #[protected] which was to be delivered on 120/2019 but due to delivery boys rude behaviour & negligence the package is being returned today i.e.on 21/7/2019 I didn't even cancel the package You better warn the Amazon office which is in Bijapur to keep good & trust worthy delivery who speak properly
I did not authorize changing my account to prime did I screw up.See charge on my credit card invoice or entry 3394.

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