Amazon India Complaints & Reviews

I ordered a product of rs 249 on 3rd march from amazon which i cancelled due to wrong product model but till now i didn’t received my refund. I talked to amazon’s costumer service center and they are telling that they had refunded my amount to the bank which but till now bank does not forward my amount to mine account. I was ordered via vim upi linked with bank of baroda. And i cancelled my order on 4th march.

Dear sir/madam,

The subject product was delivered on 22nd feb @ cash and returned on 23rd feb. On 24th got a message for refund initiated and after 2 days as refund approved.

Today we are on 12th march znd not a word of refund? Also along with that item one more item was returned and refund came in account very next day.

For all these years such delay never happened to us.

Could you please check and have it rectified.

Regards
Usgaonkar

I have canceled amazon prime card about 3 months ago and now you are billing my credit card. If this is not taken off my credit card and stopped billing, i will turn it over to my attorney. I do not want amazon prime and will not pay for something that is not beneifical to me. Please cancel this card and do not bill my credit card

Thank you

Angelina lapolice

I paid for tneb bill payment 5times 440inr
Amount debited bill failed
And then i recieve mail from amazon your refund sucessfull amount reflect in your account with in 5days but 10daysnow still my amount cannot credit in a/c
I contact amazon customer care 6times
All. They today says indian bank server problem. Kindly help me. My amount debit 5times 440*5 amazon reference no[protected]
[protected].

I have ordered samsung galaxy s10 e from amazon in 1st march with order id[protected] as a birthday gift. The delivery date was between 8-11th march. The status till 11th was showing that will be delivered by 11 march. But in 11th when i enquired about the status from customer care they told that it will be delayed by 16th. Today only i got update that delivery date is again changed to 18th.
I mean what kind of service is this. What is the point of pre ordering it when i am not going to get it on time.
As i already mentioned that this was a birthday gift anyway the surprise is ruined and now the delay has made me think that i have made a mistake by ordering it from amazon.
I have ordered 4-5 phones from flipkart and none of them caused so much inconvenience than this. The people who have ordered from flipkart have already got their phone.

I am highly disappointed by the service of amazon. And i am surely not going to continue purchase from your company.
All the excitement of the gift is ruined. I am not even feeling like using the phone now.
Amazon surely have lost a customer. Not that it will matter to them considering the kind of service i am seeing they are offering.

I have bought alexly tf3 neckband from amazon on 5 dec 2018. It had a warranty period of 1 year. Sadly it stopped working from 2 days.. Only one side is working.. Please resolve my issue and help me with the warranty.. I have been continuously contacting.. But the number is not reachable.. And they are not responding on whatsapp also

Order no:[protected]

Why have you put our account on hold please open our account.

Sir,
I got the following message from you.
Amazon.in your orders | your account | amazon.in
Payment failed
Order #[protected]
Hello sunil kumar ar,
We're writing to let you know that the payment for the item listed below has been declined. Please revise your payment details or select an alternative payment method within 24 hours of receiving this email, failing which we would consider this order cancelled*.

The issuing bank may have declined the charge if the name or account details entered do not match the bank’s records

As per your above message i have paid again for the item. But today i got two trimmer instead of one. I am only required one. Please check

I purchased samsung galaxy m20 mobile yesterday from amazon india. Quality of that product is not satsifactory as given in description before purchasing and the representitive of amazon refused to return it. I want to return it back. Either give my money back or give me a chance to place order for another mobile from amazon. Nobody told me before purchasing about any policy of not returning of the item and now they are telling that item cannot returned. Please do needfull for return the item and gave my money back. Thank u

My order no.[protected] dated 23 .02.2019 for manual Treadmill 4 in 1Lifeline could not be delivered yet after 16 days and trackind is[protected] shows that my stuff may be lost.after complaining many times no response from Gold Fitness (lovely sports) .Stuff was sent through Gati Kwe.We want reundeing of my paid amount Rs.10055/- as earliest.

Thanks

Sunil Kumar sinha
Booty basti Road Ranchi

My amazon ac is [protected]@gmail.com
Amazon.in hold my account without any reason
I told to unblock my account otherwise tell the reason why you hold my account?
But they also dont know reason
I contacted customer care many times he told wait 24 hrs or 48 hrs your ac will be unhold but nothing happen
My account is have rs999 worth prime now its expired and have some amount in amazon wallet also
Unhold my account or give my money

Amazon has been cheated on me for my money transfer to my bank a/c.. Sense december 18 they have not transferred to my bank.. The items i have perched from amazon, and it was some or the other problems so i use to return back. It is nearly some of rs 13, 623 just i visited to the bank and was shocked.. Non of the transition has done.. Now they don't answer my call. Please help me in this matter. My mobile no is [protected]..

Non delivery of order no.[protected] life line 4 in 1 sold by gold fitness (Lovely sports). Ordered on 23rd feb 2019 and likly to be delivered by 4 th march 2019, again tracking showed the expected delivery on 5 to 8th march 2019, but still stuff not delivered yet on 9 th march 2019.
If lost please refund my paid amount to my account number.
Tracking i'd no[protected] does not showing delivery of the stuff.

My laptop got delivered on 8-3-2019, and the seller name is appario pvt ltd.. I switched on my laptop and i checked my warranty details in the amazon official website by typing laptop serial number.. I was shocked to see that warranty has been already started on[protected].. I finally come to know that seller sent me the refurbished product..

I am requesting other people also to check their warranty details who purchased products from amazon

I asked amazon for return and refund my amount.. They are not giving proper response..

Friends dont purchase any products from the amazon. Especially the seller appario pvt ltd..

Please refund my amount immediately

Dear concern,

I was purchased samsung m20 4+64gb from amaxlzon flash sale but ithr was a manufacturing defect in mobile coz it was hang too much so i replace it through amazon and receive new phone on 17/02/19 and use it for a day but same problem face in that model also than i face an accident and admit in hospital so i was unable to contact amazon again and on 08/03/19 i come bsck to home and contact amazon but they said we can't help you.
So i approch to you because i have valid reason behind this. I request you please help me in this issue.

Regards,

Saurabh verma
Agra

Maine ak order ki payment credit card se ki thi sir by mistake mujhse galati se credit card ki information galat dal gai aur mera account hold par chla gya h maine [protected]@amazon.in ko bhi mail kiya about this par kuch reply nhi aaya main apna amazon account login bhi nhi kr pa raha hu login krta hu to passward incorrect show krta h jab passward reset kro to looking for something show krta h sir please ye issue solve kijiye

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 10989 rupees was sent from Amazon account to my account (refund reference no[protected]. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Hi Team,

I have attached all the photos to my previous email. The pantry order i received this time did not have a box. All the items were just put in a plastic bag.
At the time of order it was never stated that no box.

This time i thought of switching the phenyl i use to Prsto as I have great faith in Amazon in house brands but imagine my dismay when the entire order as delvered with Prsto phenyl spilt all over the products.
Even the edible products have phenyl on them. The presto bottle was damaged and has leaked all over my order.

I tried for a resolution through your chat but person there is asking pics of phenyl spilt product, please understand that phenyl is transparent, when it spills on product you can’t see it in pic. I’m ready to return the products and your return executive can check that the products are sticky and smelling of the leaked phenyl.
Please don’t cheat customers like this and treat us like we are lying to get a refund of 2900 rs. I am deeply disappointed by the attitude of customer service on the chat. I tried explaining many times that the pics will look ok as the spilt phenyl cannot be clicked due to it being transparent and the stickiness in other products can’t be shown in photo.

How am i supposed to use any products that are covered with phenyl. Does amazon expect customers to eat unsafe products which has phenyl all over the outer packing.
I spent 2900 rs on this and this is my monthly grocery.
I need a complete refund. I am a regular amazon customer and i'm deeply disappointed with this service.
You can check my account and see how much i order from Amazon.

Really disappointing. Kindly find a resolution for a prime customer. I will never want to order anything from pantry again. I really regret at having ordered the amazon brand Presto, has I stuck to my previous brand all my groceries would be intact.

I am not even able to return this order. I have to post here to get a resolution because after many mails and chats to customer care my issue has not been solved. I cannot eat or use products on which phenyl has been spilt.
The chat agent said that it is waterproof packing, if it is so kindly send me validation and barrier properties of that packing material which states it protects the items inside it from phenyl spillage and my good items are safe to eat.
Kindly help.

Regarding my order

Your Amazon.in Order #[protected] {984387}

I have placed an order on 5th August 2018 and i have received the same on 8th August 2018.

I have placed this order on COD. While delivery time i have tried online payment by using a link which is given by courier delivery person.

I was tried payment by using my state bank Internet banking username and password. But that transection got failed but amount debited in my account.

So next i have tried the payment with my HDFC bank debit card and i got that item.

Debited amount SBI account amount yet nit credited to my account.

I have called more than 100 times to SBI and amazon customer care, but both are saying as Amount is not with us.

I given complaint to sbi (both branch and online ) regards my issue.

SBI confirmed as the payment settled to amazon on 10th august 2019. Also they saying that was confirmed with amazon.

But amazon not accepting there statement.

Please help me to get refund

Transaction amount : ₹8999.00
Item : REDMI 5 mobile

I have contacted SBI many time that saying amazon not responding sbi emails and not cooperating to find my money.

I have sent lot of mailes to sbi and amazon but no use. Pls find below link

https://ws.bluemail.me/ws/n9dgaF1KT4

Thanks and regards,
JAGADISH V
Ph :[protected]

Dear Sir,
I have to Inform you that I have purchase a Laptop dated[protected] from Amazon company online with the debit card of our Indian Bank, whose number- [protected] by paying Acer Aspire 3 NXGN VS.I.I.I. 005 Laptop 18165 Order No.[protected] and canceled the order. In this regard, Amazon released Money Refund Reference Number 7550372 9 [protected] on 3 January 2019 And asked to contact the Indian Bank's Customer Care, whose complaint was filed by the petitioner on[protected], whose number-IBE022020 is the completion of the complaint process when the applicant approached the Indian Bank's e-banking care. Told and the money refunds have not been received by Amazon in the account of the applicant till date[protected], so the urgent resolution of the complaint of the applicant needs to be resolved. Necessary to engage independent evidence.