Amazon India — under warranty product replacement

Address:

122017

I am very sorry to say that amazon has lost all its standard in india market.
Despite trying everything, i cannot get my parcel which was a replacement o[censored]nder warranty remote of amazon fire stick.

The major concerns which i would like to highlight as a customer are:
1. Amazon used india post (Govt. Organization) and not a standardized courier service
2. Amazon claims they have attempted to deliver this 2-3 times and since they could not reach us they returned back to amazon office now that order stands cancelled
3. We have not received a single call from india post delivery boy or amazon representative regarding facilitating the delivery.
4. Now i have been directed by the customer care representative that now i have to order this remote and i cannot have it as replacement under warranty.
5. Amazon has collected my old under warranty product on the pretext of giving me replacement and now the order stands cancelled on account o[censored]nable to reach me for delivery.

Should i conclude that since it was a replacement, amazon did not took interest to deliver this to me?? If this would have been a fresh product amazon would have put his efforts to deliver it.

Is the standard amazon gone so down??
Is there any customer centric approach left in amazon??

This is a straight case of customer cheating and i will ensure to take it to necessary forums, if i did not get a replacement to my under warranty product as soon as possible.

Shobhit mathur
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