Apollo Hospital Complaints & Reviews

Kirandeep singh patient had been operated for liver transplant on 23rd sep at apollo hospital jubilee hills hyderabad. Afterwards he had complications three times. I am sorry to complain that he was admitted to icu liver transplant on 18th of nov with some complications & had acute stomach pain since yesyerday night & swelling in body. Inspite of asking duty doctor to call senior doctor for advice & proper treatment. No senior doctor have visited icu since last 24 hours. Total spending on the patient is more than rs 45 lakhs. Pl ask concerned doctors for immediate action. As dullet attendant & relation of patient

My daughter anahita (2years old) was advised to take thyroid test for blood sample was to be taken at nicu. Nurses advised me and my wife to wait outside. We requested that we will be accompanying with our daughter while collecting the sample but they refused to take inside. We waited around 15 min outside and the whole time we were able to hear crying of the baby. When after 15 min they took the sample and allowed us inside, we found lot of blood in the cotton. They told that first time the needle got out so blood has come. If they do these kind of mistake with my 2 year old baby, i cannot accept that. If they are not trained then they should in hired in nicu. They also not allowed either me or my wife to be inside for the whole 15 min. When they got out baby was shivering in fear which was unacceptable. For this i will also be filling complaint in consumer care.

I have in here at apollo for last 15 days. I have found that there is not appropriate time management by the doctor secretary specially.
From my experience, i have visited doctor mohan a t on thursday. My appointment time was 10.15 but got the serial at 1pm.
Again on 11.11.2019, monday, i came for the report investigation.
However my serial was at 1pm. I came at 10 because of the delay experienced earlier. Doctor secretary told me to come at 1pm.
I came again at 1pm.
But i got the serial 32 which i guess will take me to evening 6pm.
So is it the main theme to wait patient for at least 3 hour. I don’t know what types of policy has been taken by the apollo hospital.
It’s pathetic.
Not but least, this is every time case here.
Thank you

Hi,
I had follow up with my dermatologiest in hyderabad. They hospital charged me a600/- as fee and once i paid the amount, i dont find doctor's proper analysis for my condition. He was not in position to listen to me and my issue. No proper analysis and discussion.

The doctor behaved very rudely and no proper diagonis has been done. I demand a completed refund of my money.

Hi, i went to a local clinic for food poisoning treatment. Doc diagnosed and told that patient had to intake glucose drips. Consultation fee is rs.250. Medicines he gave for rs.50 worth as confirmed by nearby pharmacy. Patient had taken glucose drips that includes needles, glucose pack and syringe added. It was hardly for an hour. Might be rs. 200 max. Doc certificate can be charged for rs. 100 maximum. But we have been charged a whooping amount of rs.1050 with no proper reason. What can be done at this point?

Name : shri jeya clinic
Date : 08/11/19

Hello, i work in a private company in bangalore and i have a icici lombard's health card from the company. 1 day suddenly i have a problem in my ear, then i went to apollo hospital seshadripuram to consult with the doctor after seeing my ear the doctor said the problem is much bigger and for this you will have to have an ear operation. Well i agreed and i discussed in the company at icici lombard. Took approval of ₹ 12000/- hospital staff told me that your operation related all work and medicine related all will be cover in your card limit, you will not have to pay any extra money just for room rent, but after my operation, they made my ₹ 137300/- bill, out of which the company passed the ₹ 94629/- only. And i had to pay ₹ 42671/- from my pocket to come out of the hospital. After that, i studied the bill very well, and saw that these people have charged a lot o[censored]nnecessary charges. I want to have an inquiry on this and i want my money back, either give by the company icici or give it by the hospital. Kindly help me.

Sir,
Please be informed that my wife mrs tapati guha, whose uhid no - salw.[protected] got admission to your hospital apollo sprectra hospital, alwarpet on 17/09/19 for a surgery under dr. N. Ramamoorthy. We could not avail of cashless facility as we did not bring her medical insurance id card with us. After returning home i have to reimbursement the claim from insurance co. To lodge medical reimbursement claim i have to submit the papers form - b which is required to be filled up by the hospital authority and doctors advise for admission to the hospital is also required. For this i have sent a letter on 28/09/19 to your apollo sprectra hospital, alwarpet to send me filled form - b and doctors advice at an early date. I also sent a self address envelop with that letter. But after long time has passed no response received from your hospital. After that i have again sent a mail on 07/10/19. But the result is same. I am informing your insurance cell over telephone many times, but no response is still now.
I again request you to please look into my matter so that i can claim insurance reimbursement from insurance co.
Thanking you.
Yours faithfully,
Ratan guha
Hakim para
P. O & dist - jalpaiguri
West bengal, 735101. [protected]

My father mr. Kalyan das was admitted to the hospital with some stomach problems. His bed number was 3515, ghdu 1. After investigation he was diagnosed with acute pancreatitis (Mctsi-2/10) with other problems. He was admitted on 10/10/2019 and was released on 20/10/2019. After his discharge we were shocked to see the condition of his lower back portion and his pennies and its surroundings. Those parts are badly swelled with infections as those areas were not properly cleaned and checked as he was in diapers 24hrs. We tried to convey the problem with the hospital authority over phone as per discharge certificate but nobody cared to help us and turned down. We are feeling helpless making this complaint even after paying a humongous amount of rs. 347000/-. We are looking for some assistance from the hospital. I further need to say that please make sure that the patient party get some help and relief from the hospital.

My mother manpreet kaur hvng radiation therapy at apollo hosp. New delhi
Time they gave 11 pm frm monday to friday
We go there n sit for 2-3 hours
Because of technical issues of the machine. I am paying all expenses then why exploiting us
This is not our problem this is your duty get rectify the machine. N give us the proper time. As i m working nobody is there to take care of my mother
Please look into the matter

The lady who manages dr. Jairamchander pingle's appointments is highly inefficient and mismanaged. Despite taking an appointment for every visit, we are made to wait for a minimum of an hour everytime we come. Having had my surgery done here, i visit the doctor on a regular basis and for this i have to spare a minimum of 3-4 hours on every visit. She sends the patients in according to her wills and fancies.

Bill's submitted on 30/8/2019 to apollo munich hyderabad through thane branch. Bills for 14192/55/9907 yet to be settled.
Mental harrassment. Member i'd [protected].
I have a chronic kidney disease disorder and apollo munich health ins. Company has decided to reimburse dialysis cost with dialyzer cost and eligible medicines under day care. Eventhough sent many email reminders to settle my claim but they are simply passing time.
I am short of funds and depend upon reimbursement proceeds.
Please take up the matter for early redilution

Hi cradle,

I am just sharing my bad services experience with apollo cradle kondapur, care manager and support staff behaviour was not good in response.

My wife was admitted to the hospital on 30sept2019 and delivered a baby girl (Normal delivery) but at the time of discharge when i was received a settlement bill.
Package mentioned in the bill was instrumental delivery, care manager doesn't explain to me about that package, till the deliver i was into the impression that its a normal delivery and equipment was used in that, according to explanation by her, if extra equipment was used during the admitted time extra 15000 amount added to the bill same is for when patient is went for painless delivery and total amount will reach amount 85000.

I had word with my insurance agency and they told me they had only two kinds of pregnancy insurance covered 1) normal (54000) and 2) c section (640000), and the settlement bill sends to the insurance company was the same package mentioned in (2)

Below are the queries and kindly provide me with an explanation on that.

1) kindly provide me with the breakup on instrumental delivery charges in detail ie 85000, i need to claim the insurance but it will only happen once cradle provide me with the 85000 breakups.
2) if there is an instrument package why the same bill was not sent to the insurance company?
3) support staff services are extremely poor.
4) no support on holidays by a care manager

I am extremely disappointed with the complete process underwent during the whole pregnancy, i selected the appolo cradle because we had good experience in past with my niece in koramangala bangalore. They had a clear and precise process and also detailed billing explanation by admin.

Date of incident: 30 sept 19
Client number: rkonipv6919

I got my patient admitted for a surgery. The patient was admitted on wednesday and surgery scheduled for monday. Within 4-5days u have set up a bill of above 1lakh today when he is getting operated you don't even take care of responding to patients relatives asking the status of the operation. I saw the dr moving out of the hospital and the patient is still in ot. Can you clarify what is the patient doing without a dr. Who the hell will update me on my patients status. Why can't the reception people call and ask in ot.

Dear sir/madam,

I have an apollo loyalty card with
Card number:- [protected] and registered number :- [protected]
But now this number has been changed as it was lost.
I have mailed to every possible mail id's given and even called their customer service number but still my complaint isn't heard.
So i want you to change my registered number to - [protected].

Please listen to my query as soon as possible.

Thankyou
Akshit goyal

Sent from yahoo mail on android

I’m here to complain about food quality and hygienic issues in so called apollo sindhuri hotels at apollo medical college hospital, jubilee hills hyderabad.
It supposed to provide healthy and hygiene food for hostlers and day scholars of apollo medical college ge. Day by day the food quality is decreasing. And recently food poisoning was also happened. Many students are suffering here. We complained to the mess incharge. But no one is actually trying to solve our problem.
So i’m sincerely requesting you to solve our problem. Thank you.

Dear sir
I done ct scan yesterday evening
They say report come morning 8-9 oclock
When i go there 6a they have no report given
When i go radiology they say report come after 11 o clock what is this behavior o[censored]r hospital
Patient are come from outside they have flight ticket and ur hospital have behave like this the patient is more frustrated pls help me urgent

I came with my father for consultation and blood test in trichy apollo on 11.9.2019.. I paid money for test and consultation fees. They doesn't have any 100 rupees for balance. They told us management doesnt provide enough cash.. So go and get change from outside with horrible voice... I argued why are speaking like this.. They asked me why are you come here.. What a management..

I went to apollo hospital chennai for my father heart check-up and i consulted with cardiologist then the doctor gave some test like healthy heart package under this package came to some blood test, ecg, echo, and tmt. I got the report next day again consulted with the doctor and he said there is little bit doubt in tmt report and doctor again give the test of engiogram which cost 17, 600/-.
Again next day i got the report and doctor said everything all right and he also said wrong test reports given by tmt.
So for this wrong report i charged extra 17, 600/- and now i want my extra amount refund.

Dr is not at all bothered about money there is no concern about the patient ill healt.
She ia admitted in bilaspur apolo today the 3rd day angiography needed to be done as they are not understanding why there is a pain in heart reports said nothing angiography was suppose to be done.
But no go
Really this is how you take care of patients we are spending so much to get resolution
Why u r not doing ur part of the job u dont even go and talk such a pathetic dr name is dr bhanja bilaspur branch apolo
Kindly take action against him

My husband was admitted at apollo gleneagles, kolkata at 7th August, 2019. He had breakage at tibia, ankle and multiple fracture at left collar bone and a deep wound on his left knee. he was operated by Dr, Buddhadeb Chatterjee. He is the great doctor I have ever met. His operation was super successful and he released from hospital at 10th August. Hospital send a person to cut his stitches at 20th August. His name is Mr. Debasish Dhara, He was also very good at his work, and a very good human being. After that Mr. Debasish gave report about my husband's wound to the hospital and hospital called me with discharge summary for farther treatment on 22nd of August. I went to the hospital at the decided date, and doctor made some changes on his medicine and ordered to start Physiotherapy as early as possible. And for that Hospital provide me a number of a Physiotherapist, His name was Dr. Kamal Saha. I called his on that day and he cut my phone and never call back, then I send him message through wahtsapp. then he gave me a number of Mr. Atanu Halder. I called him but he told me he had full of appointments for next two days. As I had Emergency I again texted to Mr. Saha for help. Then again he gave me the number of Mr. M. S. Das. When I called him, his wife took the call and started taking history, then Mr. Das talked to me and again started taking all the medical history. Then he agreed to come the next day. And he came as the decided time with his wife. Just entering our room he casually take a look to the x-ray reports, and started therapy with rush. he was in very hurry, he told us that he had to take the train. Just within 10-12 minutes he finished the therapy, he showed us 4-5 types of exercises and told us to do all of that 20 times each in every 2 hours, took 800\- rupees and left. Next day he again came with his wife, and did the same, showed 2 more exercises and give unbearable pressure just the upper portion of his left knee knowing that my husband has 12 stitches to his lest knee and had two clumps just beneath that knee. when he was giving pressure to the that portion the clamp area was paining. My husband told about that constantly even though he was doing that. And left within 20 minutes. When he told me to do all the exercise for 20 times each, I told him, then why dont you do it for 20 times?? he answered that he done as needed. After his leaving we find that the knee wound area and the clamp are become red, swelling and paining .
then I told it to Mr. Saha about his timing and he answerd that he called his therapist (Mr. MS Das) and he told him that 1st day he stayed for 20 minutes and second day he stayed for 25 minutes and add 2 hours for travelling.
My questions are: 1. Why the therapist did njot do all the exercise properly??
2. Why he did not do give proper time and why he not giving any rest to the patient after one set of exercise??
3. how dare he gave pressure to that knee area??
4. why he took his wife every day?? my husband felt uncomfortable for that.
5. How Mr. Saha told us to add 2 hours for travelling?? are you joking ?? Do we appointed him for travelling? If he has distance issue, disagreed to come, we dont give him pressure to attend my husband. What is it??
I dont think that he was a good therapist as because after his treatment my husband's condition deteriorated rather than improved. he also depraving the image of Apollo.