Apollo Hospital Complaints & Reviews

My father Lt.Dr. Kaustubh Chatterjee was a reputed physician practising for over 45 years at Sodpur in north suburban Kolkata region . His patients mostly belonged to middle class and poor people. As he was suffering from fever we had admitted him to Apollo Hospitals, Kolkata on 15th Oct,2010 . He was diagonsed with Pyogenic Meningitis. Treatment started with all the latest anti-biotics which were all exhorbitantly costly . Pharmacy bill per day was touching almost Rs.35,000/-. Soon he responded fairly well to treatment and was getting much better . after 4/5 days his condition started to again get worse . Doctors said he had contacted diarohhea from intake of hospital milk etc. Then he contacted some hospital acquired Acenatobactor infection . Never have heard name of such infection . Doctors said it was some type of deadly infection . Haven't been able to make out till this day how a patient staying inside ICU of one of the most reputed hospitals in town can acquire such deadly infection .During my father's stay at the hospital I have observed certain things
a) adequate precaution is not taken while allowing visitors inside ICU - visitors walk in with outside shoes and everything
b) the nursing staff even inside ICU are mostly very young Malayali girls- mostly inexperienced trainee nurses who hardly can understand or talk in English or Hindi . Neither do they understand what is being spoken to them nor can we follow what they try to say . I am not too sure how ICU patients would communicate their inconvenience etc with them .
c) the no. of nurses attending critically ill patients in ICU is highly inadequate .
At night hours only 5/6 such young inexperienced nurses are in charge of 13/14 highly critical patients .
d) Between 11 pm at night and 6 am in morning there are absolutely no doctors or RMO present in the ICU . They are away in their rooms and if any eventuality happens which may need attention within minutes - only God would be there to help the patients .
e) Doctors do not discuss the condition of patient adequately with the patient party. specially the doctor Narayan Banerjee who is the senior Medical expert feels very bothered when even my mother (who herself is a doctor ) asked details about my father's condition .The doctors prescribe any medicine they feel like . As many no. of the costliest anti-biotic available they prescribe at the same time - least bothered about either drug interaction or expense of the patient party . Unholy collusion with medicine companies seem to be very apparent from such wreckless prescription of such doctors.
Coming back to my father's case , he again survived the Acenatobactor infection and severe diarohhea and was getting substantially better when Dr. Narayan Banerjee, who he was in charge, decided to take him out of the Apollo Hospital and shift my father to his personal nursing home . All o[censored]s had objected and my mother held back the transfer for a day also but he kept on insisting that it would be for good of the patient . Within 36 hours of transfer to the private nursing home of the doctor, the patient's condition worsened to a degree that his B.P was 60/40 and he was suffering renal failure and multi organ failure symptoms . He was at the brink of death and the doctor Dr. Narayan Banerjee was trying to flee the place and shirk responsibility . But we didn't allow that to happen . My father was again shifted back to Apollo Hospital on 29.10.2010 afternoon and by late evening his condition has stabilised substantially . Dr Narayan Banerjee was nowhere to be seen . We tried to contact on his mobile several times but he didn't take the calls .Only in late evening he showed up and said he didn't believe his eyes that the patient was still alive . I haven't been able to make out to this day whether he was planning some sort of ill-gotten murder for my father , having taken him to his own bogus nursing home where the nursing staff was no better than maid servants . Over days my father's condition again improved substantially . On 06.11.2010 evening the doctors and nurses said his condition was absolutely stable - all parameters normal. At night around 10.30, I again called up the ICU - the doctor said the same . At 7.15am on 07.11.2010 the doctor Narayan Banerjee calls my sister on mobile and says my father has expired in morning and that he is on his way to the hospital . Almost 5 contact nos. had been provided to the hospital authorities . There was no intimation on any number from the hospital staff that my father's condition has got critical or he has expired . When we rushed to the hospital immediately, that Dr. Narayan Banerjee was nowhere to be seen . He had just 20/25 minutes previously said that he was on his way to the hospital . The RMO said that my father had suffered cardiac arrest at 6.15 am and inspite of all their efforts he could not be saved I ask a question : MY FATHER WAS INSIDE INTENSIVE CARE UNIT of APOLLO HOSPITAL WHERE OTHER EXPENSES APART ,MERE BED CHARES ARE Rs.7,150/- PER DAY - WHY HIS CARDIAC ARREST COULD NOT BE TREATED . WAS IT BECAUSE MOST PROBABLY THE DOCTORS WERE SLEEPING AT THAT TIME AND MY FATHER WAS ATTENTED TO AFTER A WHILE WHEN ALREADY IRREVERSIBLE LOSS HAS BEEN DONE TO HIS SYSTEM ? As far as I know procedures need to be started within 2/3 mins of Cardiac arrest . Most probably calling the doctor and time taken for procedures to be started had taken 10 mins and by that time my father must have collapsed . NO INTIMATION TO THE PATIENT PARTY WAS GIVEN BY THE HOSPITAL STAFF OR ADMINISTRATION ABOUT THE CONDITION DETERIORATION OR DEATH OF THE PATIENT WHO HIMSELF WAS A REPUTED PHYSICIAN . IN THE 2nd PHASE WHEN HE WAS ADMITTED TO APOLLO , PHARMACY BILLING TOUCHED AN ASTOUNDING RS.65,000/- per DAY with DAILY BILLING CROSSING Rs.75,000/- per day . EVEN AFTER SPENDING ALMOST Rs.10 LAKH, APOLLO HOSPITAL CHURNED OUT A DEAD BODY OF A REPUTED PHYSICIAN . THIS IS NOT A ONE OFF CASE . THIS IS THE USUAL SCENARIO IN THIS SO-CALLED REPUTED HOSPITALS. PEOPLE SHRIEK AT THE STATE OF HEALTH CARE IN HOSPITALS AND NURSING HOMES IN WEST BENGAL . IT WAS SAID ABOUT POLICE - " DACOITS IN UNIFORM " - what exactly can be said about these cheats who are playing with lives of hapless millions.

We went to Apollo cancer hospital for first time for an existing cancer treatment.
They directed to a doctor named Dr. JOSE.
He don't know how to talk to patient, behaved very badly using harsh words.
He just checked patient for 2minutes and charged Rs. 750.

Worst doctor we have faced ever, we came with hope of Apollo hospital, also for a critical cancer treatment. when we came out became hopeless after talking to this manner less doctor.

We kindly request this hospital to teach this doctor how to behave to a patient.
Also this clearly shows that a middle class patient cannot visit this hospital.

Just for a 2minute visit charged Rs. 750, also his way of talking is not like a doctor.
We will never visit this hospital only because of this doctor

Hello,

My name is Swati Katiyar and my PF a/c no is DL/19293/3061 and I have applied for PF claim on 13th Aug,2010.
I am still waiting for the amount. I have not received it yet.It has been 90 days and officially it should come within 45 days.
Please look into the matter.
Kindly let me know when will I receive PF amount which I have claimed.

Thanks and Regards
Swati Katiyar

I am 55 yrs old male who went to see Dr. D.M. Mahajan, M.D. Sr.Consulting Dermatologist on 2nd september 2010. (www.skindelhi.com) at the above hospital in OPD department.
I paid Rs. 800 for his consultation. When i was ushered in he was looking inside his mobile.He did not make eye contact with me to see me.When I started to tell him my problem he cut me short and said what is the problem now.
When I showed him the problem he wrote down the condition in my prescripion.It read Prurigo Nodularis. He told me to deposit a further Rs.4000 so that he can do a biopsy and confirm his observation. I told him I cannot afford a further Rs. 4000 and if he would be kind enough to write the medicine based on his observation. I am willing to try. But he refused. He said he will not write any medicine unless he does a biopsy. I walked out with an empty prescription. It shows the quality of the doctors at Apollo Hospital and that they do not have any monitoring mechanism of their doctors. Needless to say I think dr. Mahajan is a money licking PIG. His children will pay for his deeds. As for Reddy the will die in hell.

i had met with an accident in month of feb 2010, i got 1st treatment in Gurgaon Paras hospital and next onwards i got treatment over Shanti gopal Hospital, during my 1st treatment i got one wirefixation in my 2nd finger of right leg foot, and i visited to chennai Applo hospital to Dr Mani ramesh to consult regarding the stiffness of the same finger, and the doctor with out seeing any thing he just asked me to get a fresh x-ray scan of the foots which costs again 1100 bugs, and after that doctor gone through the x-ray scan he advised me in doubtfull voice that it cannot be get cured for the life time without touching the foot and with out doing any more tests physically with the fingers, and advised me for wearing some special footwares and to visit the plastics surgant , which is realy some thing scarring and when i consulted to my first doctor he said it can be get cured , so my experience with Apolo is very scarring and just making Money from the patients, not giving a Good Treatment to Public, so better avoid to Apolo Hospitals , They are just making Money for the Brand Name with out any Treatment

Apollo hospital Noida owes me Rs. 14604 (Rs. 17214 forced to pay at 10:30pm, minus Rs. 6926 estimate given to me by Manish at 2:00pm, (Billing Supervisor of Apollo Hospital Noida), minus Rs. 4316 for non-surgical items, (which Apollo Hospital was deducting, but E-Meditek did not deduct).
I went to admit my wife (Raj Rani Agrawal) in Apollo Hospital on 22 November 2009. Billing Supervisor (Manish) asked me, if we wanted Semi private or Ward room. I told him that we had MediClaim Insurance for Rs. 1.5 lac, which meant the room rate is covered at Rs. 1500 per day. He said it won't be a problem, and we will only have to pay the difference in room rate (Rs. 2300- Rs. 1500) only, and no other charges. We opted for the semi private room with this assurance. I even asked him that he will have to bill to our MediClaim Insurance company at Rs. 1500 per day only. He said not to worry. We had talked to our doctor, Dr. Amit Misra about it, and he talked with Dr. Sharma (COO of Apollo Hospital Noida), and he had given assurance that we will only pay the difference in room rate.
On the day of discharge, 25 November 2009, I met Manish, Billing Supervisor and reminded him to send the bill to our MediClaim Insurance Company at the room rate of Rs. 1500. He gave me an estimate of Rs. 6926 for me to pay, and he wrote it on the copy of Fax sent by him to our MediClaim provider (E-Meditek). This estimate included the difference in room rate for 3 days (Rs. 2400), Lunch charges(Rs. 210), and other non-surgical items (Rs. 4316).
At 10:30pm, when the approval of our hospital bill came from E-Meditek, Manish was already gone home. The Receptionist asked me to pay Rs. 17214. I phoned Manish and he asked me to pay it then, and he will fix the bill the next morning.
I phoned Manish next morning 28 Nov 2010. He told me that he could do nothing about it.

I sent an Email to Apollo Hospital on 9 Dec 2010 about this matter. I wrote a letter to Dr Sharma, COO Apollo Hospital Noida on 4 Jan 2010. No responses have been received by me from Apollo Hospital Noida, or Dr. Sharma COO Apollo Hospital Noida.
Please provide me relief to get this matter resolved to my satisfaction.
Thank you.

C L Agrawal [protected]
4/30 Mahagunvilla, 4/30 Vaishali, Ghaziabad 201010

How irresponsible are the doctors in Apollo Hospital,Kakinada!!!!Bcos of the brand name,we approched for the simple surgery of hysterectomy for my mom 4m such a long distance of Amalapuram.Because of the mistake done by one of the doctors,I had been hospitalised for 3months that too in too cities &3hospitals.Expenditure also crossed about 3lacs.The thing is,might the mistake went unwillingly but responsibility should be taken by the one who done that.So plssss think twice b4 visiting Apollo,Kakinada.

Our country ,India, is the 2nd most populated country in the world. But does that mean that we show no respect for life? The right to live is our basic unwritten fundamental right. Nobody should be denied the right to proper care and treatment however hopeless his condition may appear to be. Everybody and especially the people concerned with healthcare must have a regard for life of a common man .I lost my brother-in-law to just such an attitude and general apathy. He was not given even the basic treatment and that too in a corporate hospital where apparently the latest state of art facilities are available! This I could know only because of my husband being a senior surgeon It is very difficult to fight against such corrupt practice but even then I will see it to end. Your moral support will give me a boost. You can visit http://shambhucasereport.blogspot.com/ for more details, which my husband had created for public awareness. What about the innocent lives, which are lost because of this type of apathy and remains undetected?

Dear sir,

My name is chetana n belligatti. My pf no - 3342 , organisational no is 19963.
The pf form is submitted before 8 months only but till now i didn't receive my settlement kindly let me what is the problem. And I have tried to contact through phone[protected] but its continues engage I couldn't get in touch.

This is very urgent kindly get back to me immediately once u receive the mail or reply back to me pls

Regards,
chetana S
Bangalore
Ph - [protected]

Dear Sir,
Today, on 04 March 2010 I have paid my our hospitals bill No CS225738 of Rs 7042 through Credit card.The hospital has charged 2% extra on the transaction and the have swipe Rs 7182.84.

Best regards

Rekha Sharma
[protected]

I took my pregnant wife to Dr. Preeti Shetty in the clinic at Bellundar Gate, Bangalore and Dr. Jyoti both Gynecologists and Anushka Shetty. They asked me to do all sorts o[censored]NREQUIRED TESTS like ECOGRAPH, 2nd marker, 3rd marker etc. even when they knew my wife is aged 23 years and I have not married my cousin or relative.

They also were busy running and rushing to Apollo Banerghatta even when I went before time and on two occassions I had to re-visit them without having any REGARD or RESPECT for my time.

Dr. Jyoti said I am attending you free because the Dr. Preeti keeps sleeping around with other doctors and ignoring patients.

Anushka Dr. said she and all doctors gets 20-30% commission on tests done so thats why they recommend LOTS of TESTS on patients!

So EVERYONE PLEASE BEWARE. THIS HOSPITAL MAKES Ceasern C SECTIONS and tells patients to get UNREQUIRED TESTS DONE so they the doctors can make commission! DO NOT GO THERE. I called their HR DEPT. THE FELLOW THERE said we dont care we are running full.

PATIENTS PLEASE BE CAREFUL OF THIS HOSPITAL. IT's a RIP OFF!!! DOn't USE THIS HOSPITAL. I went to VIMS hospital on same road opposite Marthahalli multiplex and met Dr. Pallavi and Garima. They gave my wife BESTEST SERVICE PLUS THE COSTS there and at TRUSTX and at THYROCARE are 50% LESS THAN THIS STUPID RIP OFF APOLLO CLINIC AND HOSPITAL ON BELLANDUR GATE, BENGALURU.

Also all these SHETTY DOCTORS I MET WERE RUDE and so was Dr. JYOTI.

Please AVOID THESE THREE LADIES... THEY ARE JEALOUS if you are dressed well and are rich or a NORTH INDIAN FELLOW or a NON-TULU FELLOW or UPPER CASTE fellow. You get SERVICE FROM THEM. Bloody Rascal ladies!

Please DO NOT PATRONISE THIS APOLLO HOSPITAL or APOLLO CLINIC.

Hi,
My son met with a mishap and he had a cut in his ear. His mother was with him, and he was bleeding profusely. The doctor tells in a very casual tone to the mother " Baith jaiyye.. baccha mar nahi jayega" that means " sit down.. ur kid will not die"
This is not the way to discuss with the mother of a 3 year old kid who is bleeding badly

on top of that he asked if the kid is insured, then he is telling that for this we will have to admit him and get the stitches done in OT and blah blah and quoted an expense of 15000/-

Then my wife got out of Apollo and went to Wockhardt(just next door), and there we were recieved in the Emergency ward and the Doctor applied the stitches with the help of a local Anaesthesia and we were out in 20 mins, with an expense of Less than 1000/-

We have already filed a complaint with the Dea.. but still no response

Hi
I lost my mobile which is [protected] on July last week I call to customer care 121 from my number [protected] I told them I last my number so please block the number I will send you mail you cancel there said ok then I send from my mail I don’t know did there received or not there send me a bill in which was something 600 I pay it then again I got bill on august again I call 121 I told them what was happened there said ok we will do it but when I got bill on September I got irritated so I did pay of that month no places do something for me na I will not pay tell I got problem clear ok

Thanking you

P Sanjeev reddy

Ok I work for a company, where we have medical insurance in place. After what we (me and my family)had to experience is a long story.
I will just state some key points here:
- Without diagnosis, patient was admitted to the hospital.
- Patient suffered for three days continuously with the wrong treatment.
- Two consulting doctors were playing around the bush, with noone taking any responsibility of the menace.
- Because of all this, patient's condition only deteriorated while in the hospital.

Please consult atleast 2 to 3 docs before going with a surgery and NEVER blindly go by one doctor's advice. I hope this comments helps.

My dad was diagnosed with Small Cell Lung Cancer in Feb '09 . Prior to that he had visited Apollo hospitals in Dec'08 for a full body checkup as he was in great pain in his whole body and had lost a lot of weight and used to sweat a lot in the nights .

The doctors in Apollo told the lungs were clear (although he had cancer there) . they could not even detect that in the X Ray . They attributed all this to this high BP and Prostate problem that he had . Despite visiting the hospital many times those doctors didnt feel the need to advise some advanced tests like CT or MRI .

We lost 2 crucial months due to that else his treatment could have started in Dec itself .

Small Cell Cancer is a very fast spreading cancer and by the time it was detected it had spread to Bones, Bone marrow and a little bit on the liver .

Although by the grace of God and Doctors at AIIMS and our Homeopathic doctor he has been able to come out of it . But if we would have depended on the doctors at Appolo any longet it would have been disasterous for us.

These folks just want to mint money . They see patients as an ATM . They do not have the soul and honesty which a doctor should have.

this hospitals negligence would have costed many ppl their lives . It should be barred

regards,
Sheenam

[protected]@gmail.com

junior doctors and registrars are treated as illiterates.. while the reality is the consultants in the corporate hospitals are very poor in their knowledge . look into it are the the corporate hospital culture can crash. this month nearly some 7-8 junior doctors and registrars have resigned from apollo bangalore, frustrated with the working of the hospital and the pay. if young brains are not allowed to work then...

Me and My wife went to apollo hospital, kphb hyderabad for general checkup. Dr. swapna given in the prescription saying BP normal, Temperature normal and Pulse rate:88 without touching the patient. this shows the negligence of the doctor on treating patients, the interest they shown in collecting money, atleast 10% they did not show the for the treatment. this may be a small issue, but we lost the trust on the hospitals like apollo and doctors.
These issues might not be noticed by the management. even if i complaint also they may not take an action, not to repeate these kind of situation. at least a common man should get support from consumer forum to live in this country.
the same copy may be sent to TV9 also.