Apollo Hospital Complaints & Reviews

It's very painful to inform you that i am your customer since 2 years at garia branch (13022) in kolkata
My apollo advantage card number is "[protected]" and register mobile number is [protected]. I have some problem regarding to my health credit on last month of 31/12/18... Actually my bill amount of rs:3395/- and my hc bal is : 352/- on that day... For hc bal is adjusted to my bill amount your apollo staff was sending a otp... But i never got a otp code and my hc bal is -25/- shown. So i have to pay full amount of rs: 3395/-... That means currently my hc bal should be rs:352+ 10% of rs: 3395/- last bill amount on 31/12/18..
But my hc bal it still showing rs: -25/- negative balance...
Lot's of time i already have word with your customer care... They always told me that my problem will be solving 1 to 2 days...
But it never have...
So finally i have sending to you please solve my problem as soon as you can...
Either i get other steps..

Thanking you,

With regards
Rana mukherjee
[protected]
[protected]

2 days back i have approached Apollo hospital pharmacy in OMR for the monthly refill. All medicines excepts Cetanil T20 is available. The pharmacist told me that they arrange it. Asked me to call on [protected] and given the name as Mr. Wilbert. When i called he asked to call today. As per his advice today again I called and he is kind of shouting at me. My UID is 10.[protected]. I seriously believe that this person is not fit for customer interaction. Any way thanks for the "Support" and "Attitude" shown to clients like us. I seek an answer why your staff acting so weird. if he is unable to source the medicine he can always go back to the doctors and say that, right?

thanks
Radha K Nair
My call back number will be [protected]

Hi team,

This is kalivaradhan r living in chennai.

My baby boy born in chennai appolo cradle child hospital in karapakkam chennai.

He was born on 09/feb/2017.

Today i have given the declaration form to the hospital and requested them to update my son name in corporation.

Hospital have taken my request and provided the below contact details to follow up.

[protected] — vijayaraghavan

While doing the follow up call. Mr vijayaraghavan intimates that it is not his responsibility and the respective person is on leave for one month in that karapakkam branch.

And he intimates that parents has to go to sozhinganalur corporation office to update the details.

I really upset with this call and the process here as govt hospital providing the birth certificate properly but facing the issues in appolo.

Could any one help me to get my issue resolves.

Thanks,
Kalivaradhan
[protected]

In the month of january 2019, we went in appollo hospitals maduarai for my 6 years sons pain and swelling in elbow. They sent us for the x ray and before looking any reports of the x ray, they put plaster in my sons hand very tightly because of that he got some injury in side portion of thumb and felt very uncomfirtable. After 3 days we went to other local orthopedic and he remove his plaster and said he is absolutely fine and no need to put plaster. He gave hime medicine for selling for 2 days only.
Appollo hospitals charged too much from the petients and did not give genunine advice..
One more thing whenever we went to hospitals they never find the registered name what i have already registered in appollo hospital in other city.

I visit Dr. R R Das of Apollo Hospital Guwahati for the treatment of my left hand as it was paining for a month and also I have difficulties opening my finger. He doesn't look my hand properly and prescribed some blood tests which are irrelevant to my problem and inform that he can suggest medicines only after getting the reports. I paid him ₹700 and done all the tests worth of ₹8000 and when showed those reports he suggest me to take vitamin tablets and told he couldn't find the issue with my hand and told that it would cure itself. So, I request the hospitals authority that for running your laboratories or hospitals not to keep such lame doctors as specialist. We pay so much money without any questions only to get cured for our pain or illness if you cannot heal please don't increase it. My humble request to everyone reading it if you are from Assam don't visit Dr. R R Das and to all that lets start a trend of asking doctors for all the tests they prescribed and their relation with our disease, as we are paying for it so I think we have the right for it.

We went to doctor ananth kumar for checkup for gastric problem and he checked the lab reports (Endoscopy) and didn't tell me a single word and provided the medicine for 1 months. I taken the same meditation but after facing the ame issue again i went to the doctor ananth kumar and he checked the same old report and saying that you have mild hernia and advise for one more endoscopy test. However he can tell the same thing on 1st checkup but he didn't spoke up. Unnecessary cheating patients. Moreover he didn't speak a single word during his treatment and only proving medicine how the patients will get to know what he has to do.. Paying 1000 fees for 1st time and 800 2nd time onwards but getting cheated is very bad and #. Please take action. And update the same to me

I am currently undergoing treatment for tb in apollo hospital, jasola (New delhi). Although, i keep hearing that treatment for tb is free in india. But here i am already paying 1500 rs for every sitting with doctor, also they have asked me to get a culture test done which is almost costing me 25, 000 rupees.
I understand that free treatment is offered in government hospitals only, but at the same we should also check that private hospitals are not fooling the customers.

Hoping a revert.

My uhid is aghl [protected], i visited dr arnab basak on 28.12, he prescribed me some tests. I did these at apollo hospital, i got all the reports on 05.01. I made an appointment with dr 04.01 to show all the reports on 05.01. On that day dr's secretary told us that we have pay again consultant fees to show him reports. I didn't delay any day. Then how a dr can claim twice consultant fee? I went to show him the reports what he prescribed and i didn't delay any day.. How can he do so? If he claims to go prescribe tests and to go through the reports then what a layman can do? I want money back for dr s 2nd time fees. How a dr can claim twice?? It's totally cheating. I was then helpless, i have to show him reports, so i paid it. But this system must meets an end, it can't be continued. That dr is totally encashing our urgently. If he claims to go through the reports then he must inform it to the patient party before treatment, then i will not visit him.. But after doing all the tests according to his advice, i have nothing to pay him to show him the reports. According to me it's a trap totally. It must meet an end as early as possible and i want my 2nd consultant fees back

The employee name manila sharma in axis bank she give me apollo policy and she said i got wallet money in my policy so i can use this wallet when i go in apollo hospital but when i go there is no any facility in that hospital i paid that whole amount she make me fool what should i do i call her but ignore me no she ignore my phone calls take my complaint and give my whole refund money

This is regarding non availability of semi private room in apollo hospitals, bbsr, khurda, odisha.
My mother's surgury is scheduled for tomorrow dated 12th jan, 2019 and till now they are not providing a bed for the patient. Since the surgery is scheduled for tomorrow some tests need to be done today. And instead of alloting a bed they are giving unnecessary excuses. We don't have the whole day to wait over here.

Hello Management,

Patient Name: Venkatamma Kuchana
Type: Outpatient
UHID: APJ1.[protected]
Contact No: +91-[protected]

Department: Neurosciences

Complaint Regarding : Rude behavior of Secretary Anil(Neurosurgical Dept)

I've called customer care on 12th Oct '18 to book an appointment for 13th Oct '18 so as to review the medical state of the patient as the pain was becomming severe.

However, I was said that we could directly meet the Secretary for other doctor's review as Dr Sudhir Kumar was on leave.

I agreed and came to hospital on 13th Oct '18 at 14:20 PM(I have the parking ticket for proof). Secretary Imran(Neurology Dept) noted the patient's name in a register where there were only 6 names before.

Along with patient I waited for TWO hours and I was only seeing that the people who were arguing with him have gone early inside. When I asked him the reason multiple times, he said that they have already reported many hours before. Either he never informed me that it would take an approximate time. I agreed and waited for another 10 minutes.

I, as simple as other people(everyone) asked him strongly to arrange for visit as soon as possible(This I did after two hours. Please understand that I have done this as this has become the only process at that moment to visit the doctor inside)

He accepted. However the other Secretary Anil who was a sitting a bit longer to Imran was shouting at Imran saying to cancel my appointment as it was for Dr Sudhir and not for Dr Rajesh. Also, he was forcing Imran to make only the "attender(myself) visit" and not allowing the patient inside the doctor's room. Reason he said was it was Dr Sudhir's case and he was expecting only medicines to change.

I am really not sure about Dr Sudhir's leave and have come as there was an emergency. He was forcing and treating me to pay the appointment fee for Dr Rajesh seperately as if we have come there for utilizing free benefits.

When I asked him whether this would have been the same process when Dr Sudhir was present, he said No. I said I would need to talk to manager. He said that the manager was not there. He literally gave me freedom and said to escalate to whatever levels I need. My bad, I would have taken a video of this however I could not.

Questions:

Why does Anil involve in this matter and atleast he would have taken me to a manager and settled it? Please remember that I was talking maturely with him while he was bluntly replying.
Why does a patient need to pay consultation again as it was not even 4 days of first visit?
There could have been a token system/whatever which could have made the process easier.

I do not have any personal feelings on Anil. However, it could have been dealt in a better way if there was a proper management skill.

By the way. I visited the doctor at 16:45 PM.

Request you to escalate and let me know what action/approach is followed to avoid these.

I wanted not to put this in the public consumer complaints board as I respect the dignity and reputation of the Apollo Hospitals Council Board. However
as this has not been acknowledged by the local complaints cell of Apollo Hospitals since three months, it has made me publish here.

Https://youtu.be/05YPmjjf48c.

Dire state of apollo hospital saligramam, chennai clinic. Would the hospital wake up? The hospital is operating it's clinic near toilet and stair case with poor maintenance. Seats of patients are rusted. The corporate hospital doesn't bother on maintenance though they claim as quality... It's being in operation for more than 3 decades. For the sake of having representation across the city, they have opened everywhere without proper infrastructure and maintenance.

I have been connected to apollo since 2015...
There i met dr. Dass and his wife... Both of them are greedy and very selfish... They are very pleased but at the time comes for real help... They give up...
I had reoccurring case of cancer... There mr. Dass suggested... You just remove your ovary... Thats it.... When we did... He offered us another expensive medicine... Kryxxana... Initially he said i will support you financially... Go for it... But when. We actually... Made our mind... He said i can't do anything... But somehow we managed...
Then it didn't work after 4 months i went for pet scan... The size of cancer increased... I messaged him.. He said all ok... Take radiotherapy from my wife... I will give you discount...
When times come for payment... He and his denied... So we switched to dharamsheela... There we got good discounts from doctor...
Not only this... If we try to talk to him over phone... He never talks... Instead he insists to come to hospital... So we pay his dress 1600 inr... Such a greedy and cheap doctor..
Now we are connected to dharamsheela... Doctors are good both offline and helps alot...
We are patients... Who believes in doctor...
If it our place his son... Than would he do the same??? Mr and mrs dass can you answer???

Hi,

This is shweta sharma, my ultrasound scan was done yesterday on 14 dec 2018 at 11 am at apollo hospital indore and i have been told that reports will be coming at 4 pm as server is not working. I went there at 4 but reports were not given. I called them at 6 pm i got the same answers and resorts were not given. I called today morning at 9 am and got to know the serves are working but lab technicians is not there so reports can not be given. And again at 10 am when i called they are saying server is down again. If server was down why they accepted my scan?? They should have told me i would done it some where else.

I think apollo is worldwide known for its service and server going down for more than 24 hours for a big hospital like apollo seems to be a big concern for patients and their family. It is really ridicules to call again and again and get the same answer. I think as a hospital you should really do something about this. I would defiantly not gonna refer anyone to apollo from this worst experience of mine.

I need my reports asap as i have an appointment with my doctor. Can someone look into this at the earliest.

Dear Concern,

My brother Mr Rohit Purohit is admitted in Apollo Ahmedabad since 26th October then the day before yesterday while he was having lunch, he found "DEAD INSECT" in DAL. He has reported this to authorities and asked apology letter in written on hopital letter pad but no one turned up.

Then after I have lodged a complain via helpline number where I have been told that I shall be contacted by Apollo Ahmedabad staff but no one has contacted me yet.

I just want to mention here that Apoll itself is a BRAND and one can not expect this kind of carelessness from it.

By this mail I would like to request you (I must say 3rd request!) to give me an apology letter for this careless event.

My brother is severely infected and getting tretment for the same. So this kind of carelessness can not be accepted.

I hope to get satisfactory answer in this regard.

Regards,
Ravindra Purohit
+91 [protected]

Hello apollo pharmacy and team i'm ankit payasi from delhi. Dear team i worked at apollo pharmacy last 2 month ago. And i'm resigned employe of apollo pharmacy but i want talk to apollo hr department regarding some queries related to my bonus and pf but they not pickup the phone and he already talked to roughly to me i'm very disappointed to apollo department it's not good..

Dear sir
This is for your information that my uhid is odb[protected] has going under treatment o[censored]lcer by dr. Sushant sethi bhubneswar who given me 3 month medicine from 19.09.18 but due to problem i again undegone indoscopy and c t scane yesterday and today he changed meadicine due to some complications.
10 am i went apollo meadicine to exchange my one month meadicine to next 2 month medicine they refused and told they will not return 1 month meadicine.
When i went to apollo complain centre nobody was there at 11 am one lady came there and told she has so many other work and finally meadicine and complain not attended.
I have sevior pain in abdoman and i purchased meadicine from outside.
I am requesting please respond me this is the reputation of apollo or you are totally professional, you have no emotion for people, only money is your motto.
This thing is very bad for any concern i will put it to consumer forrum also in news media.
I also complain it to pmo healthministry to cancel such hospital licence and will take strong against apollo.

Regards
R k gupta
[protected]

My concern is yesterdays issue of patient zainab. She has hospitalised in apollo belapur hospital. But while getting discharge to claiming the bills by medical policy. So the point is untill and unless getting approval of the amount whuch has been claimed by the hospital. They will not forward the msg or mail to the holder of policy card. But after got the approval of all amount v got the mail by the bill statement which has been claimed. But your claiming department is saying false that full amount has not been cleared. But the policy gai which they spoken he is saying already given the approval of all amount. I feel like ur department or excutive which is handling the policy documentation. He or she want do some gambling. But in this case the patient has suffered to much bcoz she only handling the things. So kindly do the needful action. And hopefully it will not happen again to any other patient. Awaiting for ur positive response.

I took my 11 months old baby for urine sample collection using foley's catheter. This was supposed to be an out patient department procedure but my child was taken inside nicu without seeking my permission by nurse raj abraham and i was locked outside the icu. The procedure took more than 15 minutes and i could hear my child crying uncontrollably outside the door. Being into medical profession myself i knew this was unusually long time. Even after repeated pleas they refused to let me enter or give back my child. Finally i had to barge in to find my child covered in vomitus. I consoled my child and was told that enough sample could not be collected. This incident was terrible for my family. The nurses were rude, uncooperative and inefficient.

Dear sir/mam,
My name is vidya mamgain. My son is admitted in your hospital, his name is shreyash mamgain. He faced an accident in orissa and i was refer in your hospital. On 7 nov night 10.30 i admitted my son in your hospital and he was treated by mr. Mahapatra one of the best doctor in india. I was shifted to the ward few days back. I am in 4th floor room no 406.
But very sad to say that yesterday night my son was not taken care. Nurse did not give him medicine. Due to her irresponsibility my son face problem. He was rest less and then dr. Wamsi handled the situation very nicely.
I would request but to take the matter seriously as patient responsibility is completely on hospital. This type of irresponsibility may lead to some problem. Pls take this to a serious note and take the action against the nurse.

Thank you

Vidya mamgain