Apollo Hospital Complaints & Reviews

My father mr. Kalyan das was admitted to the hospital with some stomach problems. His bed number was 3515, ghdu 1. After investigation he was diagnosed with acute pancreatitis (Mctsi-2/10) with other problems. He was admitted on 10/10/2019 and was released on 20/10/2019. After his discharge we were shocked to see the condition of his lower back portion and his pennies and its surroundings. Those parts are badly swelled with infections as those areas were not properly cleaned and checked as he was in diapers 24hrs. We tried to convey the problem with the hospital authority over phone as per discharge certificate but nobody cared to help us and turned down. We are feeling helpless making this complaint even after paying a humongous amount of rs. 347000/-. We are looking for some assistance from the hospital. I further need to say that please make sure that the patient party get some help and relief from the hospital.

My mother manpreet kaur hvng radiation therapy at apollo hosp. New delhi
Time they gave 11 pm frm monday to friday
We go there n sit for 2-3 hours
Because of technical issues of the machine. I am paying all expenses then why exploiting us
This is not our problem this is your duty get rectify the machine. N give us the proper time. As i m working nobody is there to take care of my mother
Please look into the matter

The lady who manages dr. Jairamchander pingle's appointments is highly inefficient and mismanaged. Despite taking an appointment for every visit, we are made to wait for a minimum of an hour everytime we come. Having had my surgery done here, i visit the doctor on a regular basis and for this i have to spare a minimum of 3-4 hours on every visit. She sends the patients in according to her wills and fancies.

Bill's submitted on 30/8/2019 to apollo munich hyderabad through thane branch. Bills for 14192/55/9907 yet to be settled.
Mental harrassment. Member i'd [protected].
I have a chronic kidney disease disorder and apollo munich health ins. Company has decided to reimburse dialysis cost with dialyzer cost and eligible medicines under day care. Eventhough sent many email reminders to settle my claim but they are simply passing time.
I am short of funds and depend upon reimbursement proceeds.
Please take up the matter for early redilution

Hi cradle,

I am just sharing my bad services experience with apollo cradle kondapur, care manager and support staff behaviour was not good in response.

My wife was admitted to the hospital on 30sept2019 and delivered a baby girl (Normal delivery) but at the time of discharge when i was received a settlement bill.
Package mentioned in the bill was instrumental delivery, care manager doesn't explain to me about that package, till the deliver i was into the impression that its a normal delivery and equipment was used in that, according to explanation by her, if extra equipment was used during the admitted time extra 15000 amount added to the bill same is for when patient is went for painless delivery and total amount will reach amount 85000.

I had word with my insurance agency and they told me they had only two kinds of pregnancy insurance covered 1) normal (54000) and 2) c section (640000), and the settlement bill sends to the insurance company was the same package mentioned in (2)

Below are the queries and kindly provide me with an explanation on that.

1) kindly provide me with the breakup on instrumental delivery charges in detail ie 85000, i need to claim the insurance but it will only happen once cradle provide me with the 85000 breakups.
2) if there is an instrument package why the same bill was not sent to the insurance company?
3) support staff services are extremely poor.
4) no support on holidays by a care manager

I am extremely disappointed with the complete process underwent during the whole pregnancy, i selected the appolo cradle because we had good experience in past with my niece in koramangala bangalore. They had a clear and precise process and also detailed billing explanation by admin.

Date of incident: 30 sept 19
Client number: rkonipv6919

I got my patient admitted for a surgery. The patient was admitted on wednesday and surgery scheduled for monday. Within 4-5days u have set up a bill of above 1lakh today when he is getting operated you don't even take care of responding to patients relatives asking the status of the operation. I saw the dr moving out of the hospital and the patient is still in ot. Can you clarify what is the patient doing without a dr. Who the hell will update me on my patients status. Why can't the reception people call and ask in ot.

Dear sir/madam,

I have an apollo loyalty card with
Card number:- [protected] and registered number :- [protected]
But now this number has been changed as it was lost.
I have mailed to every possible mail id's given and even called their customer service number but still my complaint isn't heard.
So i want you to change my registered number to - [protected].

Please listen to my query as soon as possible.

Thankyou
Akshit goyal

Sent from yahoo mail on android

I’m here to complain about food quality and hygienic issues in so called apollo sindhuri hotels at apollo medical college hospital, jubilee hills hyderabad.
It supposed to provide healthy and hygiene food for hostlers and day scholars of apollo medical college ge. Day by day the food quality is decreasing. And recently food poisoning was also happened. Many students are suffering here. We complained to the mess incharge. But no one is actually trying to solve our problem.
So i’m sincerely requesting you to solve our problem. Thank you.

Dear sir
I done ct scan yesterday evening
They say report come morning 8-9 oclock
When i go there 6a they have no report given
When i go radiology they say report come after 11 o clock what is this behavior o[censored]r hospital
Patient are come from outside they have flight ticket and ur hospital have behave like this the patient is more frustrated pls help me urgent

I came with my father for consultation and blood test in trichy apollo on 11.9.2019.. I paid money for test and consultation fees. They doesn't have any 100 rupees for balance. They told us management doesnt provide enough cash.. So go and get change from outside with horrible voice... I argued why are speaking like this.. They asked me why are you come here.. What a management..

I went to apollo hospital chennai for my father heart check-up and i consulted with cardiologist then the doctor gave some test like healthy heart package under this package came to some blood test, ecg, echo, and tmt. I got the report next day again consulted with the doctor and he said there is little bit doubt in tmt report and doctor again give the test of engiogram which cost 17, 600/-.
Again next day i got the report and doctor said everything all right and he also said wrong test reports given by tmt.
So for this wrong report i charged extra 17, 600/- and now i want my extra amount refund.

Dr is not at all bothered about money there is no concern about the patient ill healt.
She ia admitted in bilaspur apolo today the 3rd day angiography needed to be done as they are not understanding why there is a pain in heart reports said nothing angiography was suppose to be done.
But no go
Really this is how you take care of patients we are spending so much to get resolution
Why u r not doing ur part of the job u dont even go and talk such a pathetic dr name is dr bhanja bilaspur branch apolo
Kindly take action against him

My husband was admitted at apollo gleneagles, kolkata at 7th August, 2019. He had breakage at tibia, ankle and multiple fracture at left collar bone and a deep wound on his left knee. he was operated by Dr, Buddhadeb Chatterjee. He is the great doctor I have ever met. His operation was super successful and he released from hospital at 10th August. Hospital send a person to cut his stitches at 20th August. His name is Mr. Debasish Dhara, He was also very good at his work, and a very good human being. After that Mr. Debasish gave report about my husband's wound to the hospital and hospital called me with discharge summary for farther treatment on 22nd of August. I went to the hospital at the decided date, and doctor made some changes on his medicine and ordered to start Physiotherapy as early as possible. And for that Hospital provide me a number of a Physiotherapist, His name was Dr. Kamal Saha. I called his on that day and he cut my phone and never call back, then I send him message through wahtsapp. then he gave me a number of Mr. Atanu Halder. I called him but he told me he had full of appointments for next two days. As I had Emergency I again texted to Mr. Saha for help. Then again he gave me the number of Mr. M. S. Das. When I called him, his wife took the call and started taking history, then Mr. Das talked to me and again started taking all the medical history. Then he agreed to come the next day. And he came as the decided time with his wife. Just entering our room he casually take a look to the x-ray reports, and started therapy with rush. he was in very hurry, he told us that he had to take the train. Just within 10-12 minutes he finished the therapy, he showed us 4-5 types of exercises and told us to do all of that 20 times each in every 2 hours, took 800\- rupees and left. Next day he again came with his wife, and did the same, showed 2 more exercises and give unbearable pressure just the upper portion of his left knee knowing that my husband has 12 stitches to his lest knee and had two clumps just beneath that knee. when he was giving pressure to the that portion the clamp area was paining. My husband told about that constantly even though he was doing that. And left within 20 minutes. When he told me to do all the exercise for 20 times each, I told him, then why dont you do it for 20 times?? he answered that he done as needed. After his leaving we find that the knee wound area and the clamp are become red, swelling and paining .
then I told it to Mr. Saha about his timing and he answerd that he called his therapist (Mr. MS Das) and he told him that 1st day he stayed for 20 minutes and second day he stayed for 25 minutes and add 2 hours for travelling.
My questions are: 1. Why the therapist did njot do all the exercise properly??
2. Why he did not do give proper time and why he not giving any rest to the patient after one set of exercise??
3. how dare he gave pressure to that knee area??
4. why he took his wife every day?? my husband felt uncomfortable for that.
5. How Mr. Saha told us to add 2 hours for travelling?? are you joking ?? Do we appointed him for travelling? If he has distance issue, disagreed to come, we dont give him pressure to attend my husband. What is it??
I dont think that he was a good therapist as because after his treatment my husband's condition deteriorated rather than improved. he also depraving the image of Apollo.

There is no any communicated from apollo hospital medical treatments rejected till date
If i didn't got any satisfactory response then i can go any other higher community, i have already reported to concern team after that no any communicated but they ignored to deliver my issues. I want refund my treatment expences whichever expended on that time. For these we are suffering for monetary

Complaint id-2404980

Bikash thakur
Mb: [protected]

Dear sir/m'am,
This is venus sharma, daughter of dr. Suresh vyas. I would like to register a complaint against rajshree apollo hospital, sector d, scheme no. 74, indore. Where my father had undergone a knee surgery about a month ago. His case is completely ruined by the surgeon doctor mr. Sunil rajan.
For which i would like to share the whole incident with you.
Our journey of bad experience started with wednesday (July 3rd 2019)- the scheduled day for his right leg knee surgery. My father had the same surgery an year ago, when his left knee got replaced (It was not tkr but just a component got changed). After some days of first surgery (Left knee) my father started experienced that it is bending a little in one direction, for which he talked to dr. Rajan and went to meet him twice but when my father showed him his cause of concern, he actually avoided it by saying there is nothing wrong in your knee, it's just your assumption because your other knee also is dislocating and needs surgery that's why it seems like that and soon it will be fine once your other knee got replaced. With this valuable advice of dr. Rajan with all his faith he tried to resume back his normal life with prescribed medicines and suggested physiotherapy. However the bend of operated knee remained the same.
My father is a reputed physician of our town and is also very familiar with all the medical terminology happened to be discussed in between my father and dr. Rajan on his every visit. Still he trusted dr. Rajan n went ahead on his advice.
Now after about an year when we went for another knee replacement the routine for whole operation was quite familiar and same to us. So we all including my father were quite calm n confident that everything will go well. We arrived in apollo rajshree hospital on 3rd of july wednesday at 3:00 pm, a day before the scheduled surgery, as it is needed for a patient to got admitted a day before so that all fresh tests and investigations can be done. But in night after 9:00 pm, one of his assistant came and examine the knee which is scheduled to be operated on another day, but luckily he paid attention to my father's another operated knee which got replaced an year ago. He clearly understood that it was not straight and not on its place rather it got tilted in other side. Then he immediately called dr. Rajan and hurryily they scheduled one x ray in night approx10:00 pm - 10:30 pm for left knee, which already got replaced about an year ago. And the very next day thursday (4th july 2019) when my father was all hungry n thirsty for the whole night and half of the day and waiting for his knee replacement surgery, dr. Rajan called us in his cabin and asked to call off the scheduled surgery instead he insisted us to go for a corrective surgery, when we said we dont want it to be done he told us about the risks n consequences involved and how important it is to us to go for it. Well we again trusted him for his decision and got ready. So the surgery which suppose to be done on thursday and that too for right knee got changed and rescheduled for friday (5th july 2019) for the last and already operated knee only.
On friday they got him inside ot and did surgery for more than 3 hrs but when they came out, we got shocked by dr. Rajan when he said surgery could not be completed and will be postponed till the clear reports come. Actually during surgery only he and his team found out that there is some infection in the operated knee so they took out some fluid and sent it for culture (Biopsy), so for the next 24 hrs as it is a protocol to keep the patient in an icu, they shifted my disheartened and nervous dad to icu, where because of local anesthesia's effects, his both legs were numb, and he could not feel any sensation in both operated and non-operated knees. Our whole night was nothing but a nightmare to us, where we were only praying for his goodness and reports to be normal. Next day according to dr. Rajan, reports are normal but his knee needs longer lower component to be more stabilised, so we are planning for tkr (Total knee replacement). I asked him about the cost on which he said you have 2, 90000 rs claim so only 30, 000-40, 000 rs extra would cost to you and you are sorted.in such situation i did not care about the cost but to my dad's wellness i decided to go with dr. Ranjan's treatment. So next day, i. E., saturday (6th july 2019) they did tkr for which again my father was in ot for more than 4 hrs, needless to say again a shot of local anesthesia got penetrated into his tale bone to numb his already numbed legs. So post surgery he again to be kept inside icu for 24 hrs observation. But he again got this feel that his operated leg got the sensation but not the non-operated one. He, me n my mom all were tensed and keep asking every other dr. Of his team including dr. Rajan when they are happened to pay visits, that why this another leg got effected. And why its sensation not coming when the operated one got its sensation. To which every dr. Of his team said the very same reply, that because of two consecutive shots of anesthesia for 2 continuous days, his left and right leg got numbed, and it happens quite often that because of local anesthesia one will get sensation soon and other could take time. But nothing to be worried about, it will get better in sometime. But when after 2 days of surgery too his non-operated leg did not get any sensation especially the lower foot, on insistence of my doctor dady, they called dr. Bhagwat who asked them to go for emg, in which they said reports are normal, and diagnosed in reports - the term neuropraxia (The trem used by the doctor and his team), which will take another 6 months to recover completely but yes it will recover completely. My question is if the reports are normal than why foot drop happened just after surgery, and why he lost his sensation?
After sometime dissatisfied with his avoiding behaviour we decided to go to visit another neurosurgeon of the city and did emg and ncs, where it was found out that his perineal nerve is completely damaged.
Well also during making an exit, the doctor and hospital management did not co-operate, and could not let us go until we pay the whole 2, 70500 rs in cheque or cash.
Sir/ma'am, my father is the only earning member of the family, also under the wrong impression of doctor we didnt go prepared that this huge amount we will have to pay, we went with the given amount which was about to cost on us. My father is a well known physician of his town also keep sending lot of patients to dr. Sunil rajan and rajshree apollo from his town and surrounded villages. Being a fellow doctor, wasn't it dr. Rajan's responsibility to atleast give him a day so that he could arrange such huge amount. But no instead they unnecessarily kept us in hospital where the staff also started behaving so weird as if we are staying there for free.
After all this incident i have few questions for your management and dr. Rajan:
He already was known to my father's health condition that he's a patient of rheumatoid arthritis, so shouldn't it be his responsibility to check if his body is ready or not to bear such 2 major surgeries?
Shouldn't he done all the necessary tests that are needed before surgery like bone density test or others?
Shouldn't he gave us a clear picture of cost that is going to come upon us rather than giving us a false thought of bearing a cost of just 30, 000 to 40, 000 more, however the actual cost was far more than our imagination?
Shouldn't he pay attention on my dad's left knee when just after surgery twice he went to him and asked him that this knee is tilting on other side? But instead of paying attention he completely avoided it and make him felt that he is taking unnecessary stress.
He again completely avoided his another good conditioned knee and did surgery twice without thinking that his body is too weak to bear such effects.
He completely avoided his another good conditioned leg which perineal nerve is damaged due to his negligence.
After all the tough time when we reach back to our home, there is some formation happened in operated knee, which dr. Rajan took out with a niddle, then he said there's nothing to be tensed of, he will completley be fine. But soon after 3-4 days again the operated knee got swelled and fluid formation happened in cavity, when my dad went again to see dr. Rajan, he again avoided it and said now no need to do anything it will get better. All you have to keep your knee straight. My question to this is when after tkr surgeon generally ask to keep moving your leg and walk why doctor asked him to keep the knee straight and for how long?
I want to ask you as a patient and pain bearer, who is going to suffer now?
As a patient we come with whole lot of trust on you and your doctors. But due to such negligence my father not only has got infection in operated knee but also has lost sense in his foot, which never happened to be operated. So in crux if i say he is in lose-and-lose condition where his one leg which got operated twice has now got infected and other leg has got permanent foot drop problem because of complete damage of perineal nerve.
I want answers to my questions and a clean judgement. As i believe that being a big organisation in the field of health care apollo is patient oriented firm, and alwys think for its patients first.
Waiting for your response as soon as possible.
Here i am sending all necessary details of patient, so that you can easily access all the information regarding his case.
Name of patient: dr. Suresh chand vyas
Patient id no: mpi1ip29716
Uhid: mpi1.[protected]
Name of hospital: rajshree apollo, sector d, scheme no. 74, indore, mp-452010

Thanks and regards
Venus vyas sharma

My mother mrs rajalakshmi was admitted in trichy apollo hospital on 14th august for stomach pain. Ct scan was taken at 3 pm for which the report is to be issued within 2 hours. But they did not issue the report till 12 pm of august 15th. Her attending doctor is mr. Muralirangan, gastrologist. His visiting time is till 11 pm only. Since the report was not ready he said he can't continue the treatment and went. All the other reports are ready but the reason they are telling for this delay is that the technician is on call. The whole day got wasted due to this with both mental stress to the patient and economic stress to me. Please try to rectify such types of problems and start treatments on-time.
Mr. N. Roobakumar

My uhid is apd1.[protected]. I was operated by dr. Girish raheja on 10.11.18 at apollo hospital delhi. At sleeping time i took breath from mouth and snoring problem, i was assured by dr. That it will resolved, which is not resolved till date. I visited dr last time on 08.12.19, but he could not satisfied me. This is deficiency in services, it brings bad name to your esteemed organization. I request you to take corrective step, otherwise i do not have option except to file complain with consumer court.

Aplollo channei's 'personal health checkup' building: we couldn't get into the lift the whole day as one of the two elevators were out of service the whole day and there was toomuch crowd pressure in one lift. Me and my parents (The patients) had to use the starecases even to go to the 2nd+3rd+5th floor multiple times. When me and my tired parents were waiting in level-1 waiting area, we were very tired of all the movement we had to do so we were sitiing upright with our eyes closed, but a rude security guards came to us and asked us we cannot sleep there. Please note, we were not sleeping. We were simply waiting for our appointment with our eyes closed because of all the starecase hopping we had to do. If we have to wait for long it's obvious to sit with our tiring eyes closed. We went their to get treatment for the sick people. We were bot there to chill or relax. This should not be the way to treat sick patients visiting there in hope of good service. We are paying & we have patience to wait.

My mother is a patient. She is under dr. M. Padmaja bhattacharya at apollo gleneagles hospital, kolkata. As per advice of the doctor, tvs - pelvic organs has been done at dept. Of radiology - ultrasound, apollo gleneagles hospital, kolkata on 13/07/2019. But actually normal ultrasonography of pelvic organs or usg of lower abdomen has been done. My mother couldn't understand. But after few days when i visit website and youtube, then the hidden truth come out. Please, take necessary action please.
Patient's name: nibharani nath, age: 62 y
Patient's uhid: aghl.[protected]
Mob. [protected]
E-mail id: jayanta. [protected]@gmail.com

Sir/madam,
Blood sample of my father was collected on the day doctor had recommended and the laboratory personnel told us to collect the report the next day. On the next day, when we came to collect the report with the receipt, then they told that we have not given any blood sample. After arguing and giving many evidences they told that they found the blood sample. What are this? We come to apollo because we believe it's one of the best. But these kind act embarrassed us. How those personnel can play with someone life's? So, i request the administration pleassssse look into the issue.